MegacenterAlarmRequirements-2015.doc

Date OF SUBMISSION: _____________

Thank you for selecting the Federal Protective Service (FPS) as your alarm monitoring service provider. FPS maintains four Multi-Regional Emergency Management Control Centers (MegaCenters) across the country. The MegaCenters handle alarm monitoring and radio dispatch of Federal Protective Service Officers (PSO) and Contract Guards for alarm response, criminal activities and emergencies for General Services Administration (GSA) federally owned properties and leased space. Additionally, the MegaCenters notify local authorities; including law enforcement, emergency medical services and/or fire departments, as designated by customer protocols.

Before system installation is complete, the installer and customer must complete the attached application and submit it to the MegaCenter to initiate monitoring services. Make sure to complete every item on the attached application to ensure proper setup of your alarm account. Contact the Technical Services Desk (TSD) if you need additional assistance in completing any part of the application. Failure to complete all sections accurately will cause delays in setup.

To better serve our customers, FPS maintains a standard equipment list that must be adhered to by all of our monitored clients. The MegaCenter will accept UL commercially listed panels from the following manufacturers: Honeywell (Ademco), Bosch (Radionics), Caddx, or Digital Monitoring Products (DMP). All panels must be of commercial grade. All alarm systems must have a zone assigned to the alarm system Panel Tamper. Proprietary panels will not be accepted. All Fire communicators must be UL Listed and inspected by the Local AHJ (Authority Having Jurisdiction) and follow all NFPA 72 standards.

Fax or email the completed form to the Technical Service Desk (TSD) of the respective MegaCenter. Allow 48 hours, or 2 full business days, for account setup. After set-up is complete, contact the MegaCenter to schedule alarm system acceptance testing.

MEGACENTER INFORMATION: This list provides contact information and geographical responsibilities for each MegaCenter. If a customer or installer requires assistance, contact the MegaCenter based on the geographic location of the installation.

hq.dhs.gov denver.helpdesk@ dhs.gov suitland.megacenter.alarmservices@hq.dhs.gov

NOTE THE FOLLOWING REQUIREMENTS - PLEASE READ THE ENTIRE PAGE

The installer must adhere to the FPS Design and Installation Standards to be considered complete. FPS can not release payment until every job is 100% complete, inspected and tested.

Cost of monitoring of burglar alarms by the MegaCenter is figured into the GSA leasing agreements. Any location that does not have a GSA building number will be required to provide a Security Work Authorization (SWA) number to the MegaCenter, for billing purposes, prior to starting an account. All fire alarm accounts, encrypted high-speed transmission and environmental sensors will require an SWA number for creating and monitoring the account. Contact the regional FPS Protection Security Specialist (PSS) at the MegaCenter for SWA request forms.

All systems must be repaired within a reasonable timeframe. Failure to correct a deficient system may result in a disconnection of the system from FPS monitoring

The MegaCenter will accept UL commercially listed panels from the following manufacturers: Honeywell (Ademco), Bosch (Radionics), Caddx, or Digital Monitoring Products (DMP). All alarm systems must have a zone assigned to the alarm system Panel Tamper. Proprietary panels will not be accepted.

When the application has been successfully completed, fax or email it to the proper MegaCenter. Due to the volume of requests, this information should be sent 48 hours, or two full business days, before a download is required. Emergencies may be accommodated on a case-by-case basis.

Once the MegaCenter receives all the information, it will be entered into our computer databases and assigned an account number. Contact the MegaCenter 24 hours prior to going on site for installation of the system. It is essential that the MegaCenter has received all the required paperwork. No accounts will be accepted prior to completion of this form.

The Installer shall completely install the security system. The liability for installation and complete testing is the sole responsibility of the installer and including verification of proper reporting of all zones into the MegaCenter. The MegaCenter will provide support for troubleshooting but this does not reduce any of the Installer responsibilities. The Installer should have working knowledge of the alarm system being installed. The Technical Service Desk (TSD) will provide some assistance. The installer shall contact the MegaCenter Alarm Services Desk for system programming. Once installation has been completed, notify the MegaCenter that the panel is ready to be programmed. Local keypad programming will be locked out and all future programming issues will be handled through the MegaCenter. If installation issues arise, the Installer shall contact the equipment manufacturer’s Technical Support for the system being installed.

The panel phone line should be on a dedicated phone line but if that line is unavailable, an analog POTs (Plain Old Telephone) line that is wired for proper line seizure with an RJ31X can be used. Digital phone lines such as fiber or VoIP (Voice over Internet Protocol) or analog converters will not allow for transmission of analog alarm signals. FAX machines, answering machines, and other types of office automation devices may interrupt signal transmission and result in the signals not being properly sent to the MegaCenter. Most alarm manufacturers recommend that you use a dedicated phone line.

All wire runs (unless in 100% conduit) will be of Plenum rated wire.

When the alarm system is completely installed and programmed to the MegaCenter’s specifications, it must be fully tested with the MegaCenter Technical Service Desk and the Installer. If required by the installation contract, the Contractor must then schedule an acceptance inspection.

Acceptance of the installation by the FPS MegaCenters will be given only after satisfactory completion of all work in accordance an approved scope of work; satisfactory demonstration of the performance of the total security system and devices; and the completion of all specified training.

Failure to meet the above standard may lead to non-acceptance of the system by FPS

Once this inspection has been completed and the work has been verified as satisfactory the MegaCenter can issue a Signal History report indicating all zones have been tested successfully as part of the package for final payment. Once all the information has been processed, the MegaCenter will provide an account number for the project. The account will be disabled during testing and will be placed online when all of the require information and testing has been completed and written notification from the agency has been provided.

The Installer is responsible for the installed equipment for one year and is also responsible for training the agency staff. The MegaCenters can determine equipment status by remotely performing diagnostics with the programming software. The MegaCenter must be notified by the Agency prior to taking the alarm system out of service or placing the alarm system on test mode.

Any service changes that need to be made after the initial activation must be performed in coordination with the applicable MegaCenter. All changes must be faxed or emailed to the MegaCenter at least two days prior to the work being performed.

CONTENTS

SUBSCRIBER INFORMATION:

Information about the customer agency subscribing to alarm monitoring and/or installation services.

X

FPS CONTACT:

Contact information for the FPS representative responsible for this project.

X

AUTHORIZED ACCOUNT CONTACTS:

List of contacts authorized to perform specific functions regarding the alarm account.

X

SYSTEM TEST AND ACTIVATION:

Scheduled date and time for final testing of the alarm system.

X

INSTALLER INFORMATION:

Information about the company that is performing, or has performed, the alarm system installation.

EMERGENCY CONTACT INFORMATION:

Information about business and afterhours contacts.

X

ALARM SYSTEM INFORMATION:

Information about the alarm system configurations.

AREA / PARTITION INFORMATION:

Information about the alarm system Areas / Partitions.

KEYPAD INFORMATION:

Information about all keypads attached to the alarm system.

ZONE / DEVICE INFORMATION:

List of zones/devices included in the alarm system. Includes device inventory.

ZONE / RELAY INFORMATION:

Continued list of zones/devices and list of alarm system Relays.

USER INFORMATION:

List of users authorized to obtain access to the alarmed areas.

X

FPS ACCOUNT NUMBER:

SUBSCRIBER INFORMATION

INSTRUCTIONS: Provide information pertaining to the customer of the alarm account.

AGENCY NAME:

AGENCY ADDRESS:

GSA BUILDING NUMBER (If applicable):

BUILDING NAME:

BUILDING ADDRESS (Include street address, city, state and zip):

SUITE/ROOM:

FLOOR:

BUILDING MANAGER / PROPERTY MANAGER:

OFFICE PHONE:

CELL PHONE:

FAX:

EMAIL ADDRESS:

ACCOUNT PASSWORD:

The account password is used verify a customer authority to be on the premises when the MegaCenter calls in response to alarm activations. The account number and password will be required when requesting account information or to place your account in an offline status. As a security measure, we recommended you change your account password on a regular basis.

FPS CONTACT

FPS INSPECTOR OR SECURITY SPECIALIST: Provide contact information for the Inspector or Specialist assigned to this project.

NAME (PRIMARY):

OFFICE PHONE:

CELL PHONE:

FAX:

EMAIL ADDRESS:

AUTHORIZED PERSONNEL

FUNDING OFFICIAL: Contact authorized to provide and approve funding for monitoring and maintenance services.

NAME:

OFFICE PHONE:

CELL PHONE:

FAX:

EMAIL:

ACCOUNT CONTACT: Contact authorized to manage the security system.

NAME:

SYSTEM TEST AND ACTIVATION

Testing: After the documentation has been submitted, we ask two business days to process the new account. When two business days have elapsed after the submission of the MAR, contact the applicable MegaCenter via phone or email to setup a date and time when the technician will be on site to establish communication and run through a full test of the system. TEST IN DATE:_____________________ Activation: When communication has been established, testing has been completed, and the account is ready to come online for monitoring, contact the MegaCenter via email or fax with authorization to bring the account online.

INSTALLER INFORMATION

INSTRUCTIONS: Provide information pertaining to the company providing installation services of the alarm system.

COMPANY NAME:

STREET ADDRESS:

CITY:

STATE:

ZIP CODE:

OFFICE PHONE:

OFFICE FAX:

SERVICE MANAGER NAME:

SERVICE MANAGER PHONE:

SERVICE MANAGER EMAIL:

TECHNICIAN NAME:

TECHNICIAN PHONE:

AGENCY HOURS OF OPERATION

Business Hours:

□AM □PM

Work Days: □Sunday □ Monday □ Tuesday □ Wednesday □ Thursday □ Friday □ Saturday

Time Zone: □EST □CST □MST □PST

Emergency Notification List (ENL) Information The call-lists, shown below, determine when the MegaCenter will contact the site DURING normal business hours (Day), and when to contact the designated individuals AFTER normal business hours (Evening) for alarm activations.

During Business Hours Alarm Activations:

If the alarm system sends a signal during the business hours provided above, outline the order in which phone numbers should be called. Please provide a minimum of two individuals to contact during and after hours. These individuals should have the capability of accessing the building and the alarm account with a valid user code.

□Check this box if you would like office personnel contacted prior to law enforcement response during business hours.

* Each phone number must be unique *

* PREMISES NUMBER MUST BE ON THE BUSINESS HOURS CALL LIST *

Order

Ext.

Ext.

Ext.

Ext.

Ext.

Ext.

Ext.

Ext.

Ext.

Ext.

After Business Hours, Weekend & Holiday Alarm Activations:

When an alarm is received outside business hours, or a correct password is not received, outline the order in which phone numbers should be called.

□Check this box if you would like office personnel contacted prior to law enforcement response after business hours.

* Each phone number must be unique and

* There must be at least one land line *

* LOCAL POLICE MUST BE ON THE AFTER HOURS CALL LIST *

Order

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX

ALARM SYSTEM INFORMATION

ALARM SYSTEM STATUS:

(Check One)

FORMCHECKBOX

RELOCATION

ALARM SYSTEM TYPE:

(Check All That Apply)

FORMCHECKBOX

FIRE

ALARM PANEL TYPE:

(Write Model Number)

FORMCHECKBOX

HONEYWELL

FORMCHECKBOX

CADDX

FORMCHECKBOX

DMP

FORMCHECKBOX

BOSCH

PANEL PHONE NUMBER: (Include dial prefix when needed)

LOCATION OF PANEL AND TRANSFORMER:

NETWORK INTERFACE MODULE TYPE:

NOTE: It is the responsibility of the onsite IT staff to make sure all routers and ports are configured properly. Also it is highly recommended that a telephone be connected to the panel as a means of secondary communication

DEVICE IP ADDRESS (MUST BE STATIC):

MAC ADDRESS:

NAT’ed IP ADDRESS (if available):

RAM DATA LOCK CODE, OR CSID (MUST BE DEFAULT OR ENTER HERE):

AREA / PARTITION INFORMATION

INSTRUCTIONS: List information regarding other partitioned areas. Include Account No. (if known) for each area along with the location. Every partitioned area needs to have at least one keypad.

KEYPAD INFORMATION

INSTRUCTIONS: List the manufacturer, model and serial number for each keypad attached to the system.

( Y or N )

ZONE/DEVICE INFORMATION

Only one device can be used per zone.

INSTRUCTIONS: List information regarding all alarmed devices (zones). List the manufacturer, model and serial number for each type of device installed. Identify the zone and/or area it is attached to. Provide a zone description that can be used when reporting an alarm condition to a responding authority. If a Duress device exists, state whether it is audible or silent. Duplicate form to add additional zones.

Device Types Response Types BUR – Intrusion, burglary, door, and motion devices 24 - 24 Hour DUR – Duress and panic devices D - Delay ENV – Environmental, temperature, and humidity devices F - Follower GLS – Glass break devices P - Perimeter TRB – Trouble devices I - Instant FIR – Fire devices TPR – Tamper devices SUP – Supervisory devices

(Include Location)

RESP.

TYPE

ZONE/DEVICE INFORMATION (continued)

Only one device can be used per zone.

(Include Location)

RESP.

TYPE

RELAY INFORMATION

USER INFORMATION

INSTRUCTIONS: List persons designated as authorized users of the system. Each user should be assigned a pass code and authority level. The user pass code is typically a four-digit number. The authority level limits the user to specific functions. Duplicate form to add additional users.

AUTHORITY LEVEL OPTIONS: ‘E’ indicates the function is ENABLED.

E

E

Department of Homeland Security

National Protections and Programs Directorate

Federal Protective Service

MegaCenter Alarm Requirements (MAR)

PAGE

PROPERTY OF THE UNITED STATES GOVERNMENT - FOR OFFICIAL USE ONLY

Do not remove this notice - Properly destroy documents when no longer needed.

Last Revised: 1/12/2017 Page: 1 of 9

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