Global TMC Capabilities Questionnaire.xlsx

XLSX spreadsheet 127 KB Posted Feb 21, 2025

Attached to: Department of State Global TMC Services- Request for Information- ETSNext capable GSA Multiple Award Schedule (MAS) Travel Agent Services
Solicitation number: DOS-RFI-TMC-2025
Issued by: Department of State Office of Acquisition Management

About this file

Written by GovTribe AI · Feb 21, 2025

This is a Global TMC Capabilities Questionnaire spreadsheet associated with a Department of State RFI for global travel management company (TMC) services. The questionnaire seeks detailed information about TMC capabilities across four main areas: fare shopping, reporting/reconciliation, TMC operations, and airline ticketing capabilities.

The questionnaire requires TMCs to demonstrate capabilities including: fare re-shopping for both domestic and international tickets, ability to automatically re-issue tickets with fare savings, reporting tools that can partition data by country/bureau, CBA reconciliation processes for overseas embassies, 24/7/365 global service from the U.S., integration with Service Now platform, and ticketing capabilities for over 150 specific airlines. TMCs must provide details about their hiring, training and retention processes, and confirm their ability to handle complex international travel regulations. The RFI responses are due by 11:00am EDT on March 14, 2025, and must be submitted to contracting officer Travis Keon. The future contract will be awarded under the ETSNext refresh of GSA Multiple Award Schedule Travel Agent Services contracts with NAICS code 561510.

View the file

Other files

File	Type	Posted
Job Aid for TMCs using PCS Portal-Travel Request Form.pdf	PDF	Feb 21, 2025
DOS Embassies not currently Serviced Under the ETS2 TMC Contract.xlsx	XLSX spreadsheet	Feb 21, 2025
DOS Airline and Rail Ticketing Counts by TMC FY24.xlsx	XLSX spreadsheet	Feb 21, 2025
CBA Reconciliation Requirements for Embassies.docx	DOCX document	Feb 21, 2025
FY24 DOS Cost Construct Transactions.xlsx	XLSX spreadsheet	Feb 21, 2025
DOS Global ETS2 TMC Configuration as of January 2025.xlsx	XLSX spreadsheet	Feb 21, 2025

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Instructions

Instructions for Completing the Global TMC Capabilities Questionnaire

Thank you for participating in the Request for Information (RFI) process. Please follow the instructions below to ensure that all required information is provided accurately and completely.

TMC Information

To complete the TMC Information section. Please review each tab and column, and do not alter the function or content of any columns, row or cell, unless instructed to for providing an answer or comment.

Dropdown Questions

For questions with dropdown options, select the appropriate answer from the dropdown menu provided for each question.

Request for Supporting Documents

For each section that requests supporting documents, please attach the necessary files to your response. If you cannot provide a document, please note this in the comments section.

Comments and Questions

If you have any additional information, clarifications, or questions, provide them in the Comments and Questions column next to the corresponding question or in the Additional Comments area for that section.

If you encounter any issues while completing the RFI, please contact Contracting Officer, Travis Keon, at keontc@state.gov.

TMC Information

TMC Information	Please Provide the following information
	TMC Name
	Address
	Multiple Award Schedule Number
	UEI
	Point of Contact Name
	Phone Number

Fare Shop

Fare Shop			Select Answer	Comments and Questions
	F1	Do you have the capability to re-shop airfare after ticketing for tickets issued within the US and outside of the US?
	F2	Can you re-shop complex itineraries with 2+ stops with a fare savings of $300 or greater?
	F3	Can you automatically re-issue the ticket if there is no change to itinerary with a fare savings of $100 or greater?
	F4	Can you review all itineraries booked 8+ business days in advance within 3 business days of booking for a lower fare?
	F5	Can you review all itineraries booked between 8 and 3 business days in advance within 24 hours?
	F6	If fare savings of $1000 or greater is found, can you send an email with flight options to the agency POCs?
	F7	Do you have the capability to search for lower fares up to 72 hours before departure for unticketed itineraries to be ticketed in the US?
	F8	Do you have the capability to search for lower fares up to 72 hours before departure for unticketed itineraries to be ticketed outside the US?
	F9	Can you limit the fare search to the same air carrier, the same class of service, the same fare type and the same itinerary without disruption to the traveler?
	F10	Can you exclude itineraries less than 72 hours before departure from fare re-shopping?
	F11	Can you exclude Business class from fare re-shopping?
	F12	Can you exclude cost constructed (deviated) travel from fare re-shopping?
	F13	Can you exclude groups of 10 or more from re-shopping?
	F14	Can you send a new itinerary to all email addresses in PNR when rebooked?
	F15	Do you have the capability to hold all government fares until 72 hours before departure before automatically ticketing?
				Additional Fare Shop Comments and Questions

Reporting-Reconciliation

Reporting			Select Answer	Comments and Questions
	R1	Indicate if the elements identified below are included your reporting.
		Authorized travel class
		Booked travel class
		All Custom Data Reporting fields (UDIDs). Explain any limitations, including number of available custom reporting fields and character restrictions, in the TMC Comment/Question column.
	R2	Does your reporting tool have the capability to partition data so that each country or bureau only has access to their own travel data?
	R3	Do you offer different feature levels in your reporting tool?
	R4	Are you able to provide an annual Business Review to include but not limited to the following information? A clearly defined travel management plan with clearly defined roles and responsibilities, performance goals established in collaboration with DOS, measurement of performance to established goals, key metrics, benchmarking, analysis, forecasting and savings opportunities.
				Additional Reporting Comments and Questions

Reconciliation
	R5	Embassies overseas require a CBA reconciliation process as set forth in CBA Reconciliation Requirements for Embassies Overseas document. Can you confirm that you can fulfill these requirements?

R6	In support of the reconciliation requirements in question R5 above for posts outside of the US, are you able to share all required travel forms via a secure source? Including, but not limited to: The traveler’s approved Travel Authorization (TA), the corresponding itinerary / invoice, a copy of the funding cross walk form if required (form provided with TA), a copy of the agency exception forms (collected before ticketing).
R7	Can the requirements in R5 and R6 be included in the transaction fee?
		Additional Reconcilliation Comments and Questions

TMC Operations

TMC Operations				Comments and Questions
	O1	Please describe your process for each of the following to include international agents.
		Hiring: Insert description in the Comments and Questions section or attach your Hiring Process document with your response.
		Training: Insert description in the Comments and Questions section or attach your Training Process document with your response.
		Retaining: Insert description in the Comments and Questions section or attach your Retention Process document with your response.
	O2	Please describe the average years of experience that your agents have with booking international travel while applying complex travel regulations. Insert description in the Comments and Questions section or attach a separate document with your response.
			Select Answer
	O3	What amount of fees are you willing to credit should you fail an SLA requirement for one entire month - example, fail Jan, remediation in Feb pass in March = no penalty, fail Jan, remediation in Feb fail in March = penalty - begin measuring 90 days after go-live
	O4	Are you able to integrate the use of the Service Now platform for agent/traveler communications in lieu of phone or email? Reference Job Aid for TMCs using PCS Portal-Travel Request Form
	O5	Do you have the capability to provide 24/7/365 global service from the U.S.? Reference DOS Global ETS2 TMC Configuration
	O6	If you have the capability to provide 24/7/365 global service from the US, are you able to provide regional dedicated program managers to work during local embassy business hours as part of the transaction fee?
	O7	Do you have the capability to provide 24/7/365 global service from the U.S. for Cost Construct (deviated) travel? Reference FY24 DOS Cost Construct Transactions
	O8	Will you have the ability to accept two forms of payment when processing cost constructed tickets? For example, when the traveler's preferred itinerary exceeds the authorized itinerary, the authorized amount is charged to the government travel card, and the excess amount is charged to the traveler's personal payment method.
				Additional TMC Operations Comments and Questions

O9	Please select your ticketing capabilities for each carrier below. Reference DOS Airline and Rail Ticketing Counts by TMC FY24	Select Answer	Select Answer	Select Answer
		Ticket/MCO/EMD	Content Source	Issue from US Point of Sale
UA	UNITED AIRLINES
AA	AMERICAN AIRLINES
DL	DELTA AIR LINES
ET	ETHIOPIAN AIRLINES
WN	SOUTHWEST AIRLINES
TK	TURKISH AIRLINES
LA	LATAM Airlines
AS	ALASKA AIRLINES
4Z	SOUTH AFRICAN AIRLINK
B6	JETBLUE AIRWAYS CORPORATION
CM	COPA AIRLINES
LH	LUFTHANSA GERMAN AIRLINES
AV	AVIANCA
QR	QATAR AIRWAYS
AF	AIR FRANCE
EK	EMIRATES
MS	EGYPTAIR
KQ	KENYA AIRWAYS
TM	LAM MOZAMBIQUE AIR
G3	VARIG GOL AIRLINES
LY	EL AL ISRAEL AIRLINES
AT	ROYAL AIR MAROC
SA	SOUTH AFRICAN AIRWAYS
FA	SAFAIR
KP	ASKY AIRLINES
AR	AEROLINEAS ARGENTINAS
UL	SRILANKAN AIRLINES
LO	LOT-POLISH AIRLINES
AZ	ITA AIRWAYS
AC	AIR CANADA
OS	AUSTRIAN AIRLINES
KL	KLM-ROYAL DUTCH AIRLINES
FZ	FLYDUBAI
SN	BRUSSELS AIRLINES
TP	TAP AIR PORTUGAL
TG	THAI AIRWAYS INTERNATIONAL
BA	BRITISH AIRWAYS
KC	AIR ASTANA
EY	ETIHAD AIRWAYS
QF	QANTAS AIRWAYS
RJ	ROYAL JORDANIAN
SQ	SINGAPORE AIRLINES
AM	AEROMEXICO
H1	HAHN AIR SYSTEMS
KE	KOREAN AIR
DT	TAAG ANGOLA AIRLINES
BP	AIR BOTSWANA
DO	Sky High Aviation Services Dominicana SA dba Sky High
A3	AEGEAN AIRLINES
PD	PORTER AIRLINES INC.
SZ	Somon Air
S6	SUNRISE AIRWAYS
SV	SAUDI ARABIAN AIRLINES
ME	MIDDLE EAST AIRLINES
AD	AZUL AIRLINES
IB	IBERIA
WB	RWANDAIR LIMITED
HF	AIR CÔTE D'IVOIRE
HY	UZBEKISTAN AIRWAYS
LX	SWISS INTERNATIONAL
5U	TAG AIRLINES USA
BW	CARIBBEAN AIRLINES
CA	AIR CHINA
VN	VIETNAM AIRLINES
H5	CM AIRLINES
WS	WESTJET AIRLINES
AI	AIR INDIA
P0	PROFLIGHT COMMUTER SERVICES
FJ	AIR PACIFIC
PR	PHILIPPINE AIRLINES
HA	HAWAIIAN AIRLINES
NH	ALL NIPPON AIRWAYS
OM	MIAT - MONGOLIAN AIRLINES
_N1	US NON IATA DOMESTIC
SK	SAS SCANDINAVIAN AIRLINES
NZ	AIR NEW ZEALAND
UP	BAHAMASAIR
DM	ARAJET
P4	Air Peace Limited
MH	MALAYSIA AIRLINES
QV	LAO AIRLINES
MU	CHINA EASTERN AIRLINES
GF	GULF AIR COMP. G.S.C
PG	BANGKOK AIRWAYS
OZ	ASIANA AIRLINES
FI	ICELANDAIR
FR	RYANAIR
GA	GARUDA INDONESIA
7C	JEJU AIR
J2	AZERBAIJAN AIRLINES
UX	AIR EUROPA
X1	Map Linhas Aereas
PC	PEGASUS AIRLINES
Q2	MALDIVIAN
UK	VISTARA
WY	OMAN AIR
JL	JAPAN AIRLINES
CZ	CHINA SOUTHERN AIRLINES
PX	AIR NIUGINI LIMITED
A9	GEORGIAN AIRWAYS
AY	FINNAIR
VA	VIRGIN AUSTRALIA
JU	AIR SERBIA
FN	Fastjet Tanzania
WM	WINDWARD ISLAND AIRWAYS INTERNATIONAL
HC	AIR SENEGAL S.A.
MK	AIR MAURITIUS
VS	VIRGIN ATLANTIC
BT	AIR BALTIC CORPORATION
RO	TAROM ROMANIAN AIR
PY	SURINAM AIRWAYS
TC	AIR TANZANIA COMPANY LTD.
CX	CATHAY PACIFIC AIRWAYS
IZ	ARKIA - ISRAELI AIRLINES
A1	FLYAWAYS
NP	NILE AIR
TU	TUNISAIR
KM	AIR MALTA
EW	EUROWINGS
OB	BOLIVIANA DE AVIACION - BOA
AH	AIR ALGERIE
BR	EVA AIRWAYS
EI	AER LINGUS
PST	AIR PANAMA
MD	AIR MADAGASCAR
H2	SKY AIRLINE
CC	MACAIR AIRLINES
ZP	PARANAIR
CI	CHINA AIRLINES
5Z	CEMAIR
UR	UGANDA AIRLINES
XY	NAS AIR - National Air Services
JQ	JETSTAR AIRWAYS
U2	EASYJET
AW	AFRICA WORLD AIRLINES LIMITED
3F	PACIFIC AIRWAYS
JY	INTERISLAND AIRWAYS
QL	LASER AIRLINES
IY	YEMENIA YEMEN AIRWAYS
VY	VUELING AIRLINES SA
W2	FLEXFLIGHT APS
BI	ROYAL BRUNEI AIRLINES
OU	CROATIA AIRLINES
KU	KUWAIT AIRWAYS
OD	MALINDO AIRWAYS
BG	BIMAN BANGLADESH AIRLINES
4N	AIR NORTH CHARTER AND TRAINING LTD
W4	WIZZ AIR MALTA
PW	PRECISIONAIR
5T	CANADIAN NORTH
SU	PJSC AEROFLOT
PK	PAKISTAN INTERNATIONAL AIRLINES
E9	EVELOP AIRLINES S.L.DBA IBEROJET AIRLINES
ID	PT. BATIK AIR INDONESIA
DY	NORWEGIAN AIR SHUTTLE
XQ	SUN EXPRESS
SM	AIR CAIRO
D4	ALIDAUNIA
VB	VIVA AEROBUS
W6	WIZZ AIR
9V	AVIOR AIRLINES
JA	JETSMART SpA
PZ	TRANSPORTES AEREOS DEL MERCOSUR SA
CY	CHARLIE AIRLINES
IE	SOLOMON AIRLINES
9X	SOUTHERN AIRWAYS EXPRESS
D8	NORWEGIAN AIR INTERNATIONAL LTD
9K	CAPE AIR
K6	CAMBODIA ANGKOR AIR
6E	INDIGO AIRLINES
FD	THAI AIR ASIA
FB	BULGARIA AIR
5F	FLY ONE S.R.L
HR	HAHN AIR
NF	AIR VANUATU
S4	SATA INTERNATIONAL
SL	THAI LION AIR
3M	GULFSTREAM INTERNATIONAL AIRLINES INC.
NK	SPIRIT AIRLINES
LF	CORPORATE FLIGHT MANAGEMENT INC
TR	SCOOT PTE
PB	PROVINCIAL AIRLINES
NR	MAX AIR
DX	DANISH AIR TRANSPORT
8M	MYANMAR AIRWAYS
2J	AIR BURKINA
GQ	SKY EXPRESS
EN	AIR DOLOMITI
5W	SPEED ALLIANCE
ZB	MONARCH AIRLINES
9F	EUROSTAR
L6	MAURITANIAN AIRLINES INTERNATIONAL
LG	LUXAIR S.A C/O APG NORTH AMERICAS, LLC
DV	JSC AIRCOMPANY SCAT
DE	CONDOR FLUGDIENST
JX	STARLUX AIRLINES
OK	CZECH AIRLINES
SS	CORSAIR
6H	ISRAIR
MO	CALM AIR INTL LTD
3K	JETSTAR ASIA
G9	AIR ARABIA
WJ	LABRADOR AIRWAYS
9N	TROPIC AIR
XZ	AEROITALIA
7Z	HALCYONAIR CABO VERDE AIRWAYS
HX	HONG KONG AIRLINES
2I	STAR PERU
5R	KARTHAGO AIRLINES
TA	TACA INTERNATIONAL AIRLINES
CCO	AIR ATLANTA ICELANDIC
V7	VOLOTEA (ALAEO)
F9	FRONTIER AIRLINES INC.
XK	COMPAGNIE AERIENNE CORSE MEDITERRANEE
FM	SHANGHAI AIRLINES
Y4	VOLARIS
JB	HELIJET AIRWAYS
NT	BINTER CANARIAS
UU	AIR AUSTRAL
RA	NEPAL AIRLINES
F3	FLY EXCELLENT
U8	TUS AIRWAYS
YK	AVIA TRAFFIC COMPANY
YY	IATA FULL FARE
BJ	NOUVELAIR
VT	AIR TAHITI
SB	AIR CALEDONIE INTERNATIONAL
S7	S7 AIRLINES
KX	CAYMAN AIRWAYS
CG	AIRLINE OF PAPUA NEW GUINEA
OV	SALAM AIR
UB	MYANMAR NATIONAL AIRLINE
7H	NEW PACIFIC AIRLINES
TL	AIRNORTH REGIONAL
F5	FLY540 S.A
TS	AIR TRANSAT
VJ	JATAYU AIRLINES
8P	PACIFIC COASTAL AIRLINES LIMITED
SP	SATA AIR ACORES
TW	TWAY AIR
JT	LION AIR
VC	STRATEGIC AIRLINES
GK	JETSTAR JAPAN
NO	NEOS S.P.A
WL	AEROPERLAS
W5	MAHAN AIRLINES
GP	APG AIRLINES
BS	US-BANGLA AIRLINES
KR	AIR BISHKEK AIRCOMPANY
QZ	INDONESIA AIRASIA
HV	TRANSAVIA AIRLINES
Q4	EUROAIRLINES
H9	HIMALAYA AIRLINES

File details come from the government source that posted it. Updated Feb 21, 2025.