FY27 Attachment A - LTC Ombudsman Expansion for ALR - SOW 7.30.26.docx

This is a Statement of Work (SOW) for the Long-Term Care Ombudsman Program expansion for Assisted Living Residents (ALRs) in Massachusetts for fiscal year 2027. The vendor will provide ombudsman services to residents in ALRs located in specific geographic areas as detailed in Attachment B - Town Listing. Services must comply with 101 CMR 30.00: Statewide Long-Term Care Ombudsman Program regulations and the Program Director Procedure Manual, policies, and procedures incorporated by reference into the contract. The contract establishes the vendor's responsibility to deliver comprehensive ombudsman advocacy and support services to vulnerable residents in the assigned ALR communities throughout the fiscal year.

Billing must be submitted monthly through E-Invoicing, with invoices due within 30 days following the end of each service month. All invoices covering expenses incurred during the state fiscal year (July 1 - June 30) must be submitted by August 10th of the following year. Late submissions beyond the established deadlines are not eligible for payment. The SOW does not specify pricing, contract duration, renewal options, or funding amounts in the provided excerpt, but establishes clear administrative and invoicing requirements for vendor compliance.