FY26 DIDs GLWCH SOW 071026_Redacted.pdf

This is a Statement of Work (SOW) for procurement of Session Initiation Protocol (SIP) trunking services with Direct Inward Dialing (DID) numbers to integrate with an existing Electronic Fax (Cleo Streem) system at the Defense Health Agency (DHA).

The contractor shall provision and maintain core telecommunications services including a T.38 SIP trunk with G.711 failover providing sixteen (16) active concurrent SIP call channels, 100 DID numbers ported from the current provider, and a fiber or Ethernet connection to the DHA Session Border Controller (SBC). Services are billed on a usage-based metered structure: Continental United States (CONUS) calling at a fixed rate per minute for actual usage in one-minute increments, and International Calling billed at current commercial rates at the time of the call. The contractor must provide remote implementation and configuration support not exceeding two (2) hours of professional services, with troubleshooting and additional support available by separate quote. Deliverables include hardware delivery to 4234 Illinois Ave, Fort Leonard Wood, MO 65473 (agreed upon date upon award), SBC installation and basic configuration (agreed upon date upon award), service activation of 16 SIP channels and 100 DIDs (within 48 hours of SBC installation), and implementation support with successful call testing (within 24 hours of activation). The base Period of Performance is twelve (12) months from service activation with four (4) optional years. Non-recurring costs for hardware installation, DID acquisition, and initial implementation are invoiced upon successful testing and acceptance; monthly recurring costs are invoiced in arrears for fixed SIP trunk and DID channel fees plus metered usage charges. Points of contact include a COR/WAWF Acceptor, Alternate WAWF Acceptor, and Technical Point of Contact (specific names redacted in document).