FTC-18-Q-0004_Redress_Attachment_4_(VER2)-_PPQ.pdf

Attachment 4 – Past Performance Questionnaire

Please return this completed questionnaire directly to acqsubmission@ftc.gov by the date and time the proposals are due to the FTC. Please include the following subject line for the email: “[Offeror Name] – Past Performance Questionnaire.”

Past performance questionnaires submitted as a part of the proposal, by the offeror or anyone other than the person identified in the past performance section of the proposal will not be considered.

SECTION 1: CONTRACT IDENTIFICATION

A. Contractor:

B. Contract number:

C. Order Number:

D. Contract type:

E. Was this a competitive contract?

F. Period of performance:

G. Place of performance:

H.

Total Amount Billed to Date:

I.

Were there any differences in the agreed-to line item prices and the prices invoiced? If so, explain.

J.

Are you bound by a non-disclosure agreement or court order, which would prohibit you from responding to questions regarding any previous acquisition(s)?

SECTION 2: CUSTOMER OR AGENCY IDENTIFICATION

A. Customer or Agency Name:

B. Evaluator's Name:

C. Evaluator's Title:

D. Evaluator's Phone:

E. Evaluator's E-mail:

F. Timeframe evaluator worked on subject contract:

mailto:jjohnson4@ftc.gov

SECTION 3: EVALUATION RATINGS

The rating scale is defined as follows:

Rating Description

Exceptional E Performance met all contractual requirements and exceeded many requirements. The contractual performance of the element being assessed was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

Very Good V Performance met contractual requirements and exceeded some requirements. The contractual performance of the element being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

Acceptable A Performance met contractual requirements. The contractual performance of the element being assessed contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

Marginal M Performance did not meet some contractual requirements. The contractual performance of the element being assessed reflects a serious problem for which the contractor has not yet identified corrective actions or the contractor's proposed actions appear only marginally effective or were not fully implemented.

Unacceptable U Performance did not meet most contractual requirements. The contractual performance of the element being assessed contains serious problem(s) for which the contractor's corrective actions appear or were ineffective.

Not Applicable N Unable to provide a score. Performance in this area is not applicable to effort assessed.

SECTION 4: EVALUATION FACTORS

Please indicate your satisfaction with the contractor’s performance by placing an “X” in the appropriate block using the scale provided to the right of each question.

1. Quality of Product or Service E V A M U N/A

Ability to understand/comply with customer objectives and technical requirements.

Effectiveness of assigned personnel in terms of the appropriate mix of education and experience to accomplish the requirement.

Adequacy/effectiveness of quality control program.

Contractor proposed alternative methods/processes that improved the product or service which benefited the customer.

Quality/effectiveness of sub-contracted efforts.

2. Program Management and Timeliness E V A M U N/A

Effectiveness of overall contract management (including ability to effectively lead, manage and control the program).

Timeliness/effectiveness of contract problem resolution without extensive customer guidance.

Ability to successfully respond to emergency and/or surge situations.

Effectiveness of material management (including Government Furnished Property or Material).

Contractor implemented responsive/flexible processes to improve quality and timeliness of support.

3. Quality of Personnel E V A M U N/A

Ability to work effectively and adapt to the customer environment

Ability to provide the appropriate personnel to work within the customer environment

Ability to hire qualified workforce to this effort.

Ability to retain the individual(s) originally hired to perform the work

Contractor was reasonable and cooperative in dealing with staff (including the ability to resolve disagreements/ disputes).

SECTION 5: NARRATIVE SUMMARY

1. What were the contractor’s greatest strengths in the performance of the contract?

2. What were the contractor’s greatest weaknesses in the performance of the contract?

3. Would you hire this contractor in the future to perform one of your most critical and demanding requirements?

4. Please provide any additional comments concerning this contractor’s performance, as desired.

5. Government Contracts Only: Has/was this contract been partially or completely terminated for default or convenience or are there any pending terminations? If yes, please explain (e.g., inability to meet cost, performance, or delivery schedules, etc.).

Evaluator’s Signature Date

Thank you for your prompt response and assistance!