Request for Information. PBS Archiving Software Maintenance SAP S4 HANA.pdf

U. S. Department of Justice

UNICOR

Federal Prison Industries, Inc.

REQUEST FOR INFORMATION/MARKET SURVEY

FPI-RFI-O-26-0001 January 29, 2026

RFI DISCLAIMER

This Request for Information (RFI) does not create any representation, either express or implied, that if a procurement process does proceed, that the participant’s will be given any preference or special consideration.

Participants are still required to follow any procurement process that may take place in the future. If a solicitation is released, it will be advertised in under “Contracting Opportunities” in SAM.gov. It is the responsibility of potential offerors/bidders to monitor these sites for the release of any solicitation.

This RFI does not indicate a commitment to any particular course of action. Responders are advised that the U.S.

Government will not pay for any information or administrative costs incurred in response to this RFI; all costs associated with responding to this RFI will be solely at the interested party’s expense

Subject: An authorized reseller for North America to provide services for PBS Archiving Software Maintenance SAP S4 HANA The primary objective of this RFI will be used by the Contracting Staff to develop an acquisition strategy to seek a contractor that can provide the following:

2.1 In the period from Monday till Friday from 8.00 a.m. to 6.00 p.m. ET (except on Holidays) Vendor shall render telephone support through the Vendor Service Desk. Telephone support shall include telephone and written information on questions regarding the use of the Software and to analyze the sources of errors. In addition, the Vendor Service Desk shall accept error messages.

2.2 To the extent necessary, Vendor shall adapt the PBS Software within a reasonable period of time to a new GA release of the SAP R/3 basic software (Definition GA release = General Availability Release see SAP brochure “The release strategy of SAP“ of August 1999).

2.3 Vendor shall undertake the removal of defects to the PBS Software. The removal of defects shall consist of locating and removing defective Software, whereby a defect of the Software will always exist if the Software does not function when used in conformance to its intended use in compliance with the description contained in the documentation.

Licensee warrants access to a test or production system via remote access in which the defect can be reconstructed. The removal of the defect shall also be conducted via remote access. Vendor shall have in readiness the modems and emulation software required on the part of Vendor for data transfer. If additional costs are caused by a possible non-provision of a data transmission line, Licensee shall bear these additional costs for the removal of defects according to the expenses for time and material in effect at time of service. Not included in the removal of defects are the services within the scope of defect of analysis and defect removal, provided that the defect:

- Is based on a modification of the Software not carried out or authorized by Vendor, or

- Is caused by software, hardware or application software which are not the subject of this Contract, or

- Does not originate in the PBS Software, but in improper operation, the use of unsuitable resources or changes in the system adjustments, or

- Has been created by a computer virus in the System which was not already contained in the Software,

- removal of the defect can only be carried out on the premises of Licensee or final customer.

If one of the five aforementioned cases exists, Vendor shall separately charge Licensee for its costs for removing the defect in accordance with its expense of time and materials under Vendor’s price list valid at such time. Vendor shall react to reports of defects by Licensee according to mutual prioritization of the defect, at the latest at 8.00 a.m. ET of the business day following the day Vendor has been informed about the problem at the reaction time as agreed in Schedule B.

2.4 Vendor shall supply Licensee with updates of the PBS Software. Updates can include both updated Software, functionally enhanced Software and the revision of Software application errors. Not included, however, are newly released application products which are licensed separately or otherwise marketed by Vendor.

2.5 Vendor shall perform training services for the PBS Software within the scope of its business capacities upon an order by Licensee at the prices of the Vendor price list valid at such time.

2.6 Vendor shall execute any changes and customizations of the PBS Software within the scope of its business capacities at the prices of the Vendor price list valid at such time.

General:

Federal Prison Industries, (UNICOR) UNICOR is a self-supporting government corporation within the U.S.

Department of Justice, and has a two-fold mission:

1. To train and provide inmates within the federal prison system with marketable skills upon release, and to productively employ them during incarceration to manage the population.

2. To produce quality, market-priced goods, and services for sale to both the Federal and commercial markets, while operating in a self-sustaining manner.

All interested parties shall furnish the following minimum information:

1. Name of Company

2. Telephone number, fax number, and e-mail address

3. Business Size (i.e., Large, Small, Socio-economic category)

4. Any other information Contractor deems pertinent to this request

Response Deadline: Monday, February 9, 2026 AT 11:00 AM EST For planning and scheduling purposes, to insure being included in our market research for these products, responses must be received no later than 11:00 am (EST) on Monday, February 9, 2026.

Responses shall be sent via email only to Michael Gibson at michael.gibson@usdoj.gov and Aaron Mitchell at aaron.mitchell2@usdoj.gov.

mailto:aaron.mitchell2@usdoj.gov

Please provide the following information regarding the services listed below:

1. Services Required: An authorized reseller for North America to provide services for PBS Archiving Software Maintenance SAP S4 HANA

2. Location: Enterprise Resource Planning, Federal Prison Industries, Washington, DC.