FLLI Learning Services SOW-DRAFT.docx

FAA Leadership and Learning Institute (FLLI) Learning Services Procurement SOW September 1, 2025

STATEMENT OF WORK

1.0 BACKGROUND

The Federal Aviation Administration (FAA) is charged with safely and efficiently operating, maintaining and modernizing the most complex aviation system in the world. How the FAA does that takes the full weight of approximately 45,000 people. One of the significant challenges that the FAA faces is maintaining a skillful and thriving workforce capable of performing and adapting in an environment of rapid change. From the men and women that staff control towers, to support personnel, to senior leadership, the human capital that comprises this organization is its most valuable asset. Historically, FAA provided approximately 33,000 hours of instructor-led managerial leadership training to more than 5,800 FAA managers and other governmental and non-governmental organizations (NGOs) on an annual basis. The FAA business model for management and leadership development seeks to procure full lifecycle learning services that include assessment, design, development, implementation/delivery, evaluation, redevelopment/redesign, and the provision of classrooms, lodging, and transportation arrangements to and from the airport in support of our training and development programs all under one contract. The FAA Reauthorization Act, specifically Section 814, indicates the FAA shall ensure all parties can fairly compete and shall take into consideration the most cost effective location, accessibility and service options.

The FAA strives to provide a high quality learning environment that equips managers, current and aspiring leaders, and other internal and external customers with capabilities to excel in their roles and to ensure a strong leadership pipeline for the future.

1.1 Overview of Career and Leadership Development

The Career and Leadership Development portfolio currently includes four core components:

a. Mandatory Management Courses: Required per FAA Human Resources policy.

b. Succession Planning Programs: Competitive leadership development programs targeting specific positions or levels.

c. Elective Management and Leadership Courses: Offered based on developmental needs and learner interest.

d. Customer-Tailored Offerings: Custom courses and services delivered upon request to internal and external stakeholders.

The portfolio currently comprises 69 web-based and instructor-led courses designed to address FAA’s evolving management and leadership development priorities. Instructor-led courses range from one to seven days, while most web-based offerings are 30 minutes or less. The portfolio supports a broad audience—from new supervisors to senior non-executive leaders—and includes two cohort-based development programs: one for aspiring managers and one for aspiring senior managers. These programs are competitive, vary in size (16–60 participants), and run 8–18 months, incorporating multi-day seminars, stretch assignments, and experiential learning.

Each year, FAA determines the mix and schedule of mandatory/elective courses and program cohorts based on organizational priorities. These requirements may change annually to meet emerging agency needs.

The FAA retains the right to develop and deliver courses, seminars, conferences, and meetings using internal Government personnel or third-party providers under separate contracts. As such, the contractor will not have exclusive rights to deliver all training and development services.

The contractor must be capable of delivering the FAA’s portfolio of courses and programs—either partially or in full, to FAA organizations, other federal agencies, and applicable private sector entities. The contractor must also be prepared to deliver up to 80% of class offerings in regional field locations at the start of the contract.

1.2 LEARNING SERVICES METHODOLOGY

Until spring 2020, most instructor-led learning services had been delivered in physical classrooms employing adult learning theory and practices. Participants are encouraged and expected to fully engage in meaningful conceptual dialog and discussions guided by a professional facilitator. Recently, the FAA has been rapidly pursuing a more blended learning strategy that includes a mix of in-person, online, and virtual learning components of various lengths, incorporating job aids, simulations, games, demonstrations, skill practice, case studies, action planning, and/or other techniques as appropriate. The FAA expects to continue this blended approach to expand access to high-impact learning opportunities, maximize results, and build the talent the organization needs. Experiential learning and reflection opportunities must be implemented into the portfolio to maximize embodiment and retention of learning and its transfer into the operational environment. Facilitators must employ best practices associated with adult learning principles. All FAA professional development, regardless of delivery methodology, will be based on achieving prescribed learning objectives rooted in the FAA SLCs, FAA Leadership Competencies, and OPM ECQs.

2.0 REQUIREMENTS

2.1 Furnish Facilitators; Deliver Instruction

The contractor shall furnish qualified instructors and facilitators with expertise in leadership and management subject areas aligned with FAA requirements. Facilitators must be skilled in applying course content to the FAA environment and delivering content using adult learning principles in both virtual and in-person settings. Facilitators must be available to travel to field locations to deliver learning services to FAA and other government personnel.

2.1.1 Instructional Services

The contractor shall deliver instructor-led content from the FAA developmental portfolio, which includes mandatory, elective, customer-tailored offerings, and succession planning development programs. Course content and delivery requirements will evolve over time based on organizational needs. The FAA’s Office of Career and Leadership Development (AHD) will determine the course mix, number, and timing annually. Some offerings are scheduled regularly, others are offered on an as-needed basis. Courses and cohort activities are scheduled year-round (approximately 42 weeks per year), excluding weeks with federal holidays.

FAA may cancel courses if minimum enrollment is not met 14 calendar days prior to the start date, at no cost to the Government. Succession planning programs are competitive and include 2–4 multi-day, in-person seminars per cohort. Historically, no more than two cohorts of each program are launched per year.

Blended learning methods are required to accommodate diverse learning styles. The contractor shall ensure all facilitators bring varied experiences and relevant subject matter expertise. For sessions requiring two facilitators, the contractor shall pair facilitators to maximize subject relevance and audience engagement. Facilitators must meet labor category qualifications unless otherwise waived by the FAA.

2.1.2 Update Portfolio for Minor Changes

The contractor shall provide an instructional designer and/or computer-based training specialist to make minor updates to course content, including but not limited to: updating outdated policy references, revising activities to reflect best practices, replacing job aids, or modifying language per legal or policy changes. Portfolio changes may result from strategic realignment, FAA policy updates, or identified AHD requirements.

2.1.3 Administration and Support

The contractor shall provide clerical, administrative, and technical personnel necessary to ensure the effective and efficient management of all program requirements. This includes instructor oversight and comprehensive support functions such as learner registration, welcome and follow-up communications, administration of course evaluations, and compilation and analysis of evaluation data. Workload projections may change over the period of performance.

Logistics Services The contractor shall provide logistics personnel to monitor and maintain inventory levels, manage shipping and receiving, distribute and stock training and seminar materials, and support document reproduction. Specific responsibilities include:

· Preparing and submitting bulk print requests for classroom and seminar materials.

· Coordinating with instructors and FAA personnel to ensure all supplies and materials are available in advance of delivery.

· Monitoring and replenishing inventory of supplies and training materials.

· Shipping, receiving, distributing, and stocking training materials, supplies, mail, and correspondence. This includes loading and unloading of materials as needed.

· Coordinating the delivery of course and seminar materials to prescribed destinations for field delivery.

· Supporting on-site reproduction of low-volume documents requiring quick turnaround to support FAA training, conferences, seminars, and briefings.

· Assembling all course/event materials and ensuring delivery to classrooms at least three (3) days prior to class start.

Information Technology (IT) Support The contractor shall provide IT personnel for technical support and training related to software applications. Responsibilities include:

· Installing and configuring software applications and providing user support.

· Troubleshooting and correcting user-introduced errors.

· Researching and recommending new software applications to the FAA.

· Maintaining equipment functionality, including audio-visual equipment and workstations.

· Ensuring all audio-visual equipment and workstations are set up, tested, and operational the evening prior to the start of each class, seminar, or conference.

· Providing technical support for the administration of online course evaluations.

2.1.4 Subject Matter Experts (SMEs)

The contractor shall provide Subject Matter Experts (SMEs), as required, to address technical, functional, planning, implementation, and other complex issues necessary to meet contract deliverables. SMEs may also be requested to support ad hoc or customized service requirements, as determined by the FAA.

At a minimum, three SMEs are identified at contract award. However, additional SME skill sets may be required and incorporated at any point during the period of performance to ensure successful execution of contract requirements.

2.1.4.1 Executive Coach

Within the FAA leadership environment, executives may be appointed from non-governmental organizations with limited knowledge of FAA’s corporate climate, or promoted internally from technical roles without prior experience in high-level leadership. In both cases, executive coaching is essential to develop the leadership competencies necessary for effective performance.

The contractor shall provide executive coaches to assist FAA executives in building these skills and fostering high-performance work environments. Coaching shall include the use of strength assessments and skills diagnostics, followed by the development of individualized strategies to enhance leadership effectiveness. Services will be delivered through one-on-one coaching sessions tailored to the executive’s needs and organizational context.

2.1.4.2 Industrial-Organizational Psychologist

The contractor shall provide Industrial-Organizational (I/O) Psychologist expertise on an as-needed basis to support the design, development, and implementation of effective learning and development courses, seminars, programs, and environments.

Scope of duties includes, but is not limited to:

· Identifying and evaluating alternative assessment instruments and learning interventions.

· Developing assessment questions, tools, and related rubrics.

· Researching and recommending credible, evidence-based instructional content.

· Designing and developing active-learning exercises.

· Defining leadership competencies and development requirements for various managerial and executive roles.

· Creating application and selection criteria, processes, and supporting materials for leadership development programs.

· Reviewing and recommending improvements to evaluation surveys and feedback mechanisms.

· Identifying and recommending practices that promote a strong learning culture.

· Supporting leaders in implementing initiatives that strengthen organizational climate and employee engagement.

2.1.4.3 Data Scientist

The contractor shall provide a Data Scientist on an as-needed basis to deliver advanced data analytics in support of FAA Career and Leadership Development objectives.

Responsibilities include, but are not limited to:

· Collecting, cleaning, and analyzing workforce and training data.

· Designing statistical models and predictive algorithms to support workforce planning and program evaluation.

· Developing dashboards, reports, and data visualizations to communicate insights to FAA leadership and stakeholders.

· Conducting ad hoc analyses to address emerging workforce and training requirements.

· Advising on data governance, privacy standards, and ethical use of data.

The Data Scientist shall collaborate with FAA staff and stakeholders to enable data-driven decision-making, continuous improvement, and performance reporting across Career and Leadership Development initiatives.

2.2 Provide The Same Services in Section 2.1 for Other Organizations on an Ad Hoc Basis The contractor shall provide learning and development products and services to organizations as directed by FAA staff. Customers may include internal FAA organizations, other public-sector entities, and private-sector aviation and non-aviation organizations on an ad hoc basis.

As directed, the contractor shall:

· Deliver existing FAA courses, programs, and services in their current form.

· Customize existing FAA courses, programs, and associated materials to meet the specific learning and development objectives of external customers.

· Design and develop new, original offerings to address external customer requirements.

2.3 Major or Complete Instructional Design, Development, or Redesign The contractor shall provide instructional design services using the Instructional Systems Design (ISD) and 5 Moments of Learning Needs (5 MoN) models to support the creation of new courses and programs, as well as the redesign and enhancement of existing offerings as directed by the FAA.

Capabilities shall include design and development across multiple modalities, including in-person, virtual, and web- or computer-based delivery, along with all required support media and instructional materials.

All design, development, revision, and production activities shall be performed in accordance with FAA training standards, policies, and guidelines, including but not limited to the most current version of FAA-STD-028C.

2.3.1 Research, Design, and Develop

As directed, the contractor shall research, design, and develop new courses and programs, along with all associated materials and media, focused on leadership and managerial development. Offerings may include resident, field, online, or virtual learning programs.

The contractor shall apply industry-recognized best practices in adult learning theory and instructional design to the development, revision, and facilitation of all courses and offerings. This requirement extends to all delivery formats, including but not limited to written materials, computer-based instruction (CBI), web-based e-learning, virtual instruction, and video-based instruction.

The contractor shall coordinate with its editorial staff to ensure the accuracy, clarity, and quality of all final products. Deliverables may include, but are not limited to, design guides, facilitator guides, participant/learner materials, handouts, video script treatments, and other supporting media.

All new course designs shall be submitted to the FAA Program Manager for review and approval prior to the development of activities and materials. The contractor shall meet the timeframes specified in task assignments, project management plans, and milestones established by the FAA program management team.

2.3.2 Web-Based Portfolio

The contractor shall design, develop, revise, and validate interactive, computer-based courseware in support of FAA training requirements.

The contractor shall:

· Utilize specialized software to develop, integrate, and edit instructional text, audio, graphics, animation, and video for interactive presentations.

· Apply appropriate programming and branching logic, screen design, and remediation/feedback techniques to optimize learner engagement and outcomes, incorporating industry best practices.

· Implement quality control, review, and revision procedures throughout the development process to ensure accuracy, consistency, and effectiveness.

· Deliver completed course materials, which may include course design guides, facilitator guides, participant/learner guides, handouts, video script treatments, and supporting media.

All new course designs shall be submitted to the FAA Program Manager or designee for review and approval prior to development of course activities and materials. The contractor shall meet all timeframes specified in task assignments, project management plans, and milestones established by the FAA program management team.

2.4 Program Management, Administration, and Operational Support The contractor shall provide all necessary personnel to perform program management functions required to meet FAA performance and delivery requirements. Responsibilities include, but are not limited to, contract administration, quality control, supervision of contract personnel, oversight of facilitators, course and program evaluation, and publication management.

Personnel requiring pre-approval by the FAA before performing work under this contract are identified in the Labor Category Qualifications. Pre-approval consists of Contracting Officer’s Representative (COR) verification that proposed personnel meet the qualifications for their respective positions.

All program management, administration, and operational support shall be included under the firm-fixed-price Program Management Contract Line Item Numbers (CLINs). Direct charging of employees will only occur when the FAA orders major or complete instructional design, development, or redesign in accordance with Section 2.3, or when Transitional Tasks or Subject Matter Expert (SME) tasks are ordered.

In addition, the contractor shall:

· Develop proposals for new courses and programs.

· Conduct job task analyses and skill needs assessments.

· Maintain and update course development templates.

· Perform benchmarking, assessment, analysis, and evaluation of course materials across multiple formats.

2.4.1 Program Manager

The contractor shall assign a dedicated Program Management Team responsible for oversight and management of all contractor personnel performing under this contract. This team shall be led by a Program Manager who is responsible for:

· Executing FAA’s operational schedule and tasking.

· Maintaining the integrated scheduling database.

· Managing the daily operations of contractor personnel to ensure timely completion of assigned tasks in accordance with contract requirements.

· Coordinating facilitator assignments with the FAA Program Manager.

· Ensuring classroom space for all learners for FAA courses and seminars delivered outside FAA-leased space.

· Representing the contractor in all matters with the FAA Program Manager and Contracting Officer’s Representative (COR).

The Program Management Team shall coordinate operational schedules and tasking with the FAA Program Manager (or designee), attend weekly status and scheduling meetings, and participate in teleconferences as required. Additional responsibilities include:

· Providing oversight of the content, accuracy, and integrity of course and seminar materials and delivery methods.

· Guiding facilitators and developers and coordinating with the FAA Program Manager on development requirements.

· Ensuring quality assurance of all design, development, delivery, and maintenance of course and seminar materials.

· Providing required data to the FAA Program Manager to support American Council on Education (ACE) reviews and accreditation agency requirements.

The contractor shall maintain effective communication with FAA representatives regarding student status during regular course offerings and emergency situations. Learner accountability while attending FAA-sponsored courses and programs shall be managed jointly by the contractor’s Program Management Team and the FAA management team.

2.4.2 Registration/Student Services Support

The contractor shall provide administrative support to the FLLI Learning Services Program Manager (PM) and Student Services Representative, serving as the registrar for all FLLI offerings. This position will be located at the AHD-100 FLLI site in Washington, D.C.

The contractor shall schedule and coordinate student application and enrollment activities, track attendance and completions in alignment with the Fiscal Year Delivery Schedule and Tasking, and monitor pre-course Web-Based Training (WBT) completions required for Instructor-Led Training (ILT). The contractor shall use the FAA’s human resource information management system, currently eLMS, to monitor enrollments, support enrollment and unenrollment adjustments, and identify the need to add or cancel classes.

The contractor shall also provide support for all training record operations, including course scheduling and cancellations, enrollment and disenrollment of students for resident and field classes, and ensuring training credits and certifications are accurately recorded in participant histories.

Registrar Duties The contractor shall perform the following:

1. Serve as the FLLI Registrar for all scheduled courses and programs.

2. Coordinate course and seminar adjustments, roster changes, new classes, and cancellations with the Student Services Representative, eLMS Primary Level 1s, and LOB training coordinators.

3. Assist with development and coordination of communications for the Call for Training and periodic program application announcements.

4. Plan and coordinate training slots and associated logistics.

5. Track and compile application packages for FAA review.

6. Track and report enrollment totals and unused quotas; enter completions and grades into student records.

7. Produce attendance and completion rosters.

8. Produce and distribute graduation certificates.

9. Generate data reports as required.

10. Distribute pre-course/program notices (Welcome Letters) and assignments; ensure materials are accessible.

11. Enroll FAA staff in training upon request and record completions as directed by the Program Manager.

12. Maintain waiting lists and support field training staff in managing the same.

13. Perform other related administrative duties as required.

2.4.3 Assessments/Evaluations Representative

The contractor shall provide personnel to support evaluation and assessment activities in alignment with FAA Career and Leadership Development objectives. Responsibilities include:

· Distributing evaluation tools; compiling and analyzing evaluation data; and generating reports of findings.

· Assisting AHD staff in designing, developing, or modifying evaluation procedures and tools.

· Recommending and applying leading-edge evaluation techniques and instruments to support continuous improvement.

· Ensuring evaluation tools are distributed and results compiled electronically with minimal manual data entry, to the maximum extent possible.

The scope of evaluation shall include:

· Participant satisfaction, engagement, and relevance of learning to job requirements.

· Achievement of learning objectives, including acquisition of knowledge, skills, attitudes, confidence, and commitment.

· Participant application and retention of learning on the job.

· Organizational impacts and return on investment from individual courses, programs, and the FLLI portfolio as a whole.

Data collection methods may include questionnaires, surveys, interviews, direct observation, critical incident analysis, achievement tests, and records reviews. All evaluation tools and procedures must receive approval from the FLLI Director or designee prior to implementation.

The contractor shall conduct periodic studies of comparative and leading practices to inform continuous improvement of evaluation activities and processes. The contractor shall also support the Program Management Team by conducting instructor evaluations through observations and student feedback.

Evaluation Framework AHD currently applies the New World Kirkpatrick Model, focusing on Levels 1 and 2. End-of-course questionnaires provide Level 1 data for quality improvement, while pre- and post-event surveys provide Level 2 data to assess learning achievement. All evaluation instruments are under review to ensure alignment with this model. Level 3 and Level 4 evaluations are targeted for development during the contract period.

Reporting Requirements

· Monthly: Provide a summary report of all evaluation activities and data.

· Quarterly: Provide a report highlighting strengths and opportunities for improvement in the FLLI portfolio, instructional services, and delivery operations. Findings shall be supported by data at the course, program, or portfolio level.

Individual Assessments As required, the contractor shall administer individual assessments in support of specific course deliveries. Assessment data shall be collected electronically, and reports generated by the contractor shall be distributed to students and submitted to the FAA Program Office.

2.4.4 Publications

The contractor shall provide personnel to edit, review, and create training, program, and other documents in support of Career and Leadership Development activities. Support shall include word processing, graphic design, and webpage design services.

Publications Services The contractor shall provide writing, proofreading, and editing for reports, manuals, briefs, proposals, instructional guides, catalogs, marketing materials, and related publications that support instructional delivery. The editor shall coordinate assignments with instructional designers and ensure that all course materials are submitted to the FAA (as designee of the COR) for review at least one (1) week prior to final submittal.

Editorial Duties The editor shall:

1. Review and correct all course and program materials for grammar, spelling, formatting, and accuracy.

2. Organize and complete writing assignments with clarity, conciseness, and consistency in style and terminology.

3. Review published materials and recommend revisions in scope, format, content, and media selection.

4. Maintain records and files of all work and revisions.

5. Select and incorporate photographs, drawings, diagrams, charts, and other visuals.

6. Assist in layout and formatting for publication; arrange production and distribution as required.

7. Support the development of speeches, articles, public relations, and employee communications as needed.

8. Review, revise, and update FLLI’s Course Catalog; implement approved design changes.

9. Monitor course and program changes and update the Catalog accordingly.

10. Purchase and utilize required software (e.g., Adobe InDesign) to revise and maintain the Catalog source file.

Graphic Design and Document Production The contractor shall edit and design participant guides, instructor guides, wall charts, posters, slides, door signs, marketing materials, and other documents required to support the Operational Schedule and Tasking. Duties include:

· Supporting FAA staff with document creation for daily operations and AHD website content.

· Assisting with graphics development for instructional lessons.

· Creating or refining computer graphics, conceptual designs, and instructional visuals with minimal guidance.

· Incorporating graphics into training materials using desktop publishing methods.

· Maintaining a graphics library for reuse and reference.

2.5 Classrooms and Training Space

The contractor shall provide classrooms and facilities that meet the following requirements:

Location and Capacity

· Classrooms shall be located within a maximum distance of 40 miles from a large-sized CONUS airport.

· Facilities shall be capable of supporting senior government and industry managers in a professional learning environment.

· Classrooms shall be sized to accommodate all participants without violating life safety and egress requirements. Based on historical usage, up to six (6) classrooms may be required simultaneously during peak periods.

· Each course typically accommodates 24–30 learners; seminars may require larger capacity.

Standards and Environment

· Facilities shall be well-maintained, climate-controlled, and appropriately furnished to reflect a professional learning environment.

· Rooms shall be suitable for adult learners with varying leadership experience and designed to support active learning strategies.

Technology Requirements

· High-speed internet access (Wi-Fi or wired) available for each student at their learning station.

· Computer projector and screen with unobstructed views in a lit classroom environment.

· Teleconferencing and video conferencing capability when required.

· Individual computer workstations (computer lab) available when required for portfolio needs or course pre/posttest evaluations.

Breakout Rooms

· Three to six (3–6) breakout rooms shall be provided per location for small group activities.

· Each breakout room shall comfortably seat 6–8 learners and one facilitator.

· Rooms shall be available for every scheduled course or seminar offering.

Storage and Materials

· Storage space shall be provided in each breakout room or in a centrally located, accessible area.

· Storage shall accommodate easels, butcher block paper, markers, and other classroom materials used for group activities and presentations.

· The contractor shall provide all required furniture, equipment, and materials to support training delivery.

Additional Spaces

· Facilities shall include seminar rooms and venues to support experiential learning, outdoor leadership exercises, and structured group activities.

Quality Standards

· All furnishings for classrooms, breakout rooms, and office space shall be of professional quality, in good condition, and fully functional.

Additional facility specifications are provided in the attachments.

2.6 Lodging

The contractor shall provide suitable single-occupancy lodging accommodations either on-site at the classroom facility or within close proximity.

· If lodging is located more than one-quarter (¼) mile from the classroom facility, the contractor shall provide transportation to and from the classroom (“Classroom Shuttle Service”).

· If the prime contractor is not the lodging provider, it shall secure a Memorandum of Agreement (MOA) with a third-party provider to guarantee the availability of both lodging and transportation for all students participating in developmental activities. A copy of the signed and executed MOA shall be submitted to the FAA Contracting Officer’s Representative (COR) as verification of these arrangements.

· All lodging accommodations shall hold a minimum AAA Three Diamond rating or higher, as defined in the attached AAA Diamond Rating Guidelines for Lodging.

Cost Requirements

· Daily lodging rates shall comply with the Federal Travel Regulations (FTR).

· Lodging rates shall not exceed the applicable government per diem amount.

2.6.1 Airport Shuttle and Lodging Capacity

The contractor shall arrange for, and maintain, a Memorandum of Agreement (MOA) with a shuttle service provider to ensure transportation between the airport and lodging facilities for all learners attending developmental training (“Airport Shuttle Service”). The cost of the Airport Shuttle Service shall be paid directly by the learner.

The contractor shall plan lodging capacity to accommodate a minimum of three (3) concurrent courses and up to six (6) concurrent courses. Each course may enroll up to thirty (30) adult learners, requiring a maximum projected lodging capacity of one hundred eighty (180) single-occupancy rooms at any given time.

Additional lodging requirements are specified in the attachments.

2.7 Other Direct Costs (ODC); Travel and Materials

Performance under this contract may require contractor personnel to travel as part of their assigned duties. Such travel will primarily be within the territories and possessions of the United States but may extend beyond as necessary. All travel not specifically directed in a task order or project work order shall require prior approval from the Contracting Officer’s Representative (COR).

Incidental material purchases may be made in support of this contract; however, all such purchases require prior COR approval unless specifically authorized in a task order. Course materials are excluded from the definition of incidental material purchases.

The contractor shall obtain COR approval before incurring any other direct costs (ODCs) not expressly authorized by a task order or project work order.

2.8 Tasked Services: Project Work Orders

During the period of performance, the FAA Office of Career and Leadership Development (AHD) will define specific requirements through Project Work Orders issued under the general provisions and pricing arrangements of this contract. Each Project Work Order shall be established in writing and will identify the required services and associated payment arrangements. All tasking will be coordinated between the FAA Contracting Officer’s Representative (COR) and the contractor.

Within seven (7) calendar days of issuance of a Project Work Order, the contractor shall provide a written response detailing the proposed approach to fulfill the requirement and establish a Not-to-Exceed (NTE) price, consistent with the applicable pricing arrangement or schedule.

As workload elements may change, the COR reserves the right to issue new tasks, subtasks, or modifications to existing requirements throughout the period of performance.

2.9 Transition Requirements

The contractor shall ensure that all transition activities are conducted in a well-planned, orderly, and efficient manner. A 30-day phase-in period shall be implemented prior to the start of each annual performance period. During this time, the contractor shall establish operations, coordinate with FAA personnel, and, when requested by the Office of Career and Leadership Development (AHD), develop and maintain working relationships with other vendors providing learning and development services to the FAA.

At the conclusion of any performance period, including option periods or contract extensions, services under this contract may transition to an in-house Government operation or to a follow-on contractor. As part of its contractual responsibilities, the contractor shall fully support FAA-directed transition activities.

During the final 30 days of any performance period, the FAA Program Manager or COR may designate all or part of contractor operations as phase-out activities. The FAA will notify the contractor’s Program Manager in writing when phase-out performance is required.

2.10 Reports

The contractor shall coordinate with the AHD Program Manager or the AHD COR in writing as part of routine administrative activities supporting this contract.

The contractor shall provide monthly, quarterly, semiannual, and annual reports, as specified in Section 2.14. Reports may be submitted in contractor format unless otherwise directed by the FAA.

Additional contractual deliverables may be identified in individual Project Work Orders. The contractor shall also provide ad hoc reports, as required, to respond to Congressional inquiries and Program Office requests.

2.11 Provisions for Training of Contractor Personnel

The FAA may, at its sole discretion, provide training to contractor personnel when coursework is determined to be FAA-unique, complex, and not available from commercial sources. This includes FAA-specific courses involving the development of instructional materials in accordance with FAA standards and practices that are offered exclusively by the FAA.

While the FAA is not obligated to provide such training, it may do so if deemed to be in the best interest of the Government.

2.12 Quality Approach

2.12.1 Quality Control

The contractor shall ensure quality by systematically monitoring and evaluating all products and services delivered under this contract and correcting deficiencies as they are identified.

The contractor shall develop, implement, and maintain a Quality Control Plan (QCP) to ensure compliance with this Statement of Work and all applicable contract provisions. The QCP shall be updated annually and applied to ensure the highest quality of management and leadership development training. This requirement does not assign the contractor responsibility for monitoring the quality of FAA programs or FAA-produced products beyond the scope of this contract.

The QCP shall include:

· Instructor certification criteria for developmental instructors.

· Continued professional development plans for facilitators and designers.

· Standards to ensure:

a. A high level of instructional competency.

b. The degree of standardization and consistency required by the FAA.

c. Specific subject matter expertise, supported by appropriate credentials when required.

2.12.2 Quality Assurance

The FAA Leadership and Learning Institute (FLLI) strives to serve as the provider of choice for leadership and management development within the FAA and as a cost-effective resource for other government and non-government clients.

The FAA will communicate any identified quality concerns to the contractor’s Program Manager through a formal Quality Deficiency Report (QDR).

2.12.3 Quality Control Plan

The FLLI team will review contractor performance in accordance with the FAA-approved Quality Control Plan (QCP).

The contractor shall submit a final QCP to the COR for approval within sixty (60) calendar days after contract award. The QCP shall, at a minimum, address the following areas:

a. Quality philosophy

b. Coordination with FAA, subcontractors, and consultants

c. Staff development

d. Facilitator development

e. Facilitator certification and evaluation

f. Performance and product evaluation

g. Classroom, breakout, storage, office accommodations, and space allocation

h. Lodging accommodations

2.13 Food Service

The contractor shall ensure that commercial food options are available within one-quarter (¼) mile walking distance of both the classroom facilities and lodging location.

A variety of food service options shall be accessible to learners, including dine-in, carry-out, and fast-food establishments. Preference will be given to locations that also provide healthy dining choices and coffee shop options.

2.14 Deliverables

A detailed list of contract deliverables, including milestones, reports, and activity summaries, will be identified at the task order level. Recurring deliverables include:

· Bi-weekly Milestone Chart

· Monthly Activity, Student Completion, and Funds Status Reports, Major Design/Development, Travel and Materials, Subject Matter Expert, Instructor Hours, ISD Tracking Reports, and PMO Report

· Quarterly Instructor Observations/Evaluation Schedule and Report of Findings, Evaluation Strengths and Improvement Opportunity Report

· Annual Student Completion Reports

2.15 Period of Performance

The base period of performance will be 12 months from date of award, and the option Years 1 through 4 may be exercised as follows:

Base Year (AWARD DATE - 12 MONTHS) Option Year 1 (12 MONTHS) Option Year 2 (12 MONTHS) Option Year 3 (12 MONTHS) Option Year 4 (12 MONTHS)

2.16 Place of Performance

The place of performance shall be determined by the contractor, in consultation with the FAA, to best fulfill the requirements of this Statement of Work. Performance may include:

· On-site support and activities in Washington, D.C.

· Virtual delivery of classes and support functions, as appropriate.

· Classroom delivery at facilities located near large CONUS airports.