FLHSMV-ITN-041-24 Addendum No.1 QAs.pdf

FLHSMV-ITN-041-24

Credentialing Equipment and Maintenance

Addendum No. 1

FLHSMV-ITN-041-24 Page 1 of 6

January 23, 2024

FAILURE TO FILE A PROTEST WITHIN THE TIME PRESCRIBED IN SECTION

120.57(3), FLORIDA STATUTES, OR FAILURE TO POST THE BOND OR OTHER

SECURITY REQUIRED BY LAW WITHIN THE TIME ALLOWED FOR FILING A BOND

SHALL CONSTITUTE A WAIVER OF PROCEEDINGS UNDER CHAPTER 120,

FLORIDA STATUTES.

Note: Additions to the ITN are shown in underlined text; deletions are shown in stricken text. All terms and conditions of the ITN, not modified by Addendum No. 1, shall remain in full force and effect.

Item No.1

Questions and Answers

Note: All written questions are reproduced in the same format as submitted by the Vendor.

Question(s) received on January 16, 2024, from VERIDOS:

1. Question: Question No. 1., ITN Page No. 78 to 82 of 151, Section: Attachment B, Section 29

Please provide the volume of service tickets and the number of service tickets that fell outside of the Performance Standards over the past 12 months. This information will be used to verify support models.

Answer: Month Service Tickets

Service Tickets Outside Standard

Performance Jan 2023 282 32 Feb 2023 291 31 Mar 2023 294 42 Apr 2023 285 28 May 2023 303 23 Jun 2023 327 24 Jul 2023 285 36 Aug 2023 322 21 Sep 2023 348 42 Oct 2023 338 51 Nov 2023 295 30 Dec 2023 226 21

2. Question: Section: ATTACHMENT E, PRICE SHEET

FLHSMV-ITN-041-24 Page 2 of 6

For the extension years executed under the current Contract, what actual quantities of hardware equipment have been purchased by FLHSMV i.e.

number of camera towers, signature pads, and scanners. This information will be used for renewal contract term estimations.

Answer: The estimated quantities of hardware equipment purchased during the renewal timeframe is as follows: 105 cameras, 738 scanners, and 661 signature pads.

3. Question: Page 44 and 45 of 151, Attachment B, pages 14 and 15 of 60

The described Exposed Signature Pad Methods (both Preferred and Alternate) appear to reference verbiage that was removed from the original RFP and is once again part of the current ITN. Please confirm if this was accidental and should be removed from the ITN as well.

Answer: The Exposed Signature Pad Methods language is applicable to this ITN.

Question(s) received on January 16, 2024, from IDEMIA:

4. Question: 1. Section: General - Would FLHSMV consider a 2 week extension?

Answer: No, the Department does not intend to grant a 2-week extension.

5. Question: 2. RFP Section: FLHSMV-ITN-041-24, 2.5 Solicitation Conflicts and Order of Precedence, Page 8 RFP Text: c) General Contract Conditions (PUR 1000); d) General Instructions to Respondents (PUR 1001); and Question: Can the vendor include exceptions to terms & conditions in the proposal response?

Answer: A Respondent may be deemed non-responsive if a Reply includes exceptions to the terms and conditions set out in ITN-041-24, including the required certifications in Attachment H. During the negotiation phase of the ITN, the Department may consider limited modifications to the terms and conditions in order to obtain the best value to the Department. Please note that certain terms and conditions included in the ITN are required by law.

6. Question: 3. Attachment B, Section 6.0 System Requirements, Subsection B Equipment, Sub-item 2(b)(i) Signature Pad Equipment, Page 10 RFP Text: Physical dimensions of equipment shall be no larger than 90 square inches, with a maximum length of 10 inches and a maximum width of 10 inches not including any attachment to support Near Field Communication (NFC). The Department does not have any use case(s) for NFC; however, the Department reserves the right to use NFC in the future.

FLHSMV-ITN-041-24 Page 3 of 6

Question: Will the FLHSMV please clarify whether the Signature Pad dimensions cannot be greater than 90 square inches or 100 square inches?

Answer: The signature pad dimensions should be no more than 100 square inches.

7. Question: 4. Attachment B, Section 6.0 System Requirements, Subsection B Equipment, Sub-item 2(b)(xvii) Signature Pad Equipment, Page 10 RFP Text: The signature pad equipment and software must be certified to meet all current Payment Card Industry (PCI) payment processing standards.

Question: Due to the duration of the base term of the contract, please confirm the signature pad equipment must be certified to a minimum level of

PC PTS 6.0.

Answer: Yes, the signature pad equipment must be certified to a minimum level of PC

PTS 6.0.

8. Question: 5. Attachment B, Section 6.0 System Requirements, Subsection C Software, Sub-item (6), Page 12 RFP Text: The proposed solution must also support a two-way interaction between the Department’s application and the Point of Sale (POS) terminal via a web service Application Programming Interface (API) to support the Department’s operations such as cashiering.

Question: Is the department using this type of interface today, and if so can the department provide a high level description of the interfaces similar to those described for the other device interactions?

Answer: The Department’s ORION application interfaces with the Department’s cashiering application, which interfaces with NIC via an API.

9. Question: 6. Attachment B, Section 6.0 System Requirements, Subsection C Software, Sub-item (6), Page 13 RFP Text: The software must be compatible/integrable to the payment processing software that is used by the Department and/or tax collectors.

Currently, the Department is using the Lane3000 from Ingenico Group, a face-to-face system, and the DynaPad, an over the phone cashiering equipment from MAGTEK. The Tax Collectors operate independently and provide services in partnership with FLHSMV. One of the main cashiering equipment used by the Tax Collectors is the Taxsys system provided by the Grant Street Group.

Question: What cashiering software does the Department currently use?

Answer: The Department does not have any additional information regarding the cashiering software, clarifications may be made during the negotiation phase.

FLHSMV-ITN-041-24 Page 4 of 6

10. Question: 7. Attachment B, Section 6.0 System Requirements, Subsection C Software, Sub-item (6), Page 13 RFP Text: The software must be compatible/integrable to the payment processing software that is used by the Department and/or tax collectors.

Currently, the Department is using the Lane3000 from Ingenico Group, a face-to-face system, and the DynaPad, an over the phone cashiering equipment from MAGTEK. The Tax Collectors operate independently and provide services in partnership with FLHSMV. One of the main cashiering equipment used by the Tax Collectors is the Taxsys system provided by the Grant Street Group.

Question: Are all entities using the same merchant service provider? If so, can the department provide the name of the MSP? If not, can the department provide the name of the one it uses and the most popular ones among the tax collectors?

Answer: Not all entities are using the same merchant service provider. The Department uses NIC.

The two most popular among Tax Collectors are Grant Street Group, Inc.

(142 offices), and Aumentum Technologies (31 offices). Other merchant service providers used include E-Government Solutions, LLC, Informa Software, Pacific Blue Software, Inc., Public Soft, Inc., Tartan, and West Florida Business Systems, Inc.

11. Question: 8. Attachment B, Section 6.0 System Requirements, Subsection C Software, sub-item (8)(c)(i) Exposed Signature Pad Methods (Preferred Option)

RFP Text: Task<string> GetMagStripeData(CancellationToken cancellationToken)

(1) Activates the mag stripe reader.

(2) Invoking the CancellationToken disables the mag stripe reader and returns from this method.

(3) The return value of this method is the data that was read from the mag stripe reader.

Question: This item was removed from the previous RFP (FLHSMV-RFP- 031-24) by Addendum 1 dated 8/14/2023. Please confirm that this item should not be in the current ITN.

Answer: Please see the answer to question No. 3.

FLHSMV-ITN-041-24 Page 5 of 6

12. Question: 9. Attachment B, Section 6.0 System Requirements, Subsection C Software, Sub-item (8)(d)(i) Exposed Signature Pad Methods (Alternate Option)

RFP Text: Task<string> GetMagStripeData(CancellationToken cancellationToken)

(1) Activates the mag stripe reader.

(2) Invoking the CancellationToken disables the mag stripe reader and returns from this method.

(3) The return value of this method is the data that was read from the mag stripe reader.

Question: This item was removed from the previous RFP (FLHSMV-RFP- 031-24) by Addendum 1 dated 8/14/2023. Please confirm that this item should not be in the current ITN.

Answer: Please see the answer to question No. 3.

13. Question: 10. Attachment B, Section 6.0 System Requirements, Subsection 11.0 Equipment Testing/Pilot Compliance Review, Sub-item (3), Page 21 RFP Text: The Department will permit a maximum of ninety (90) days for the entire pilot (all sites) to be conducted.

Question: Please confirm that the 90 day Pilot period begins immediately after the installation of the equipment at the last Pilot site.

Answer: Yes, the 90-day Pilot period begins immediately after the installation of the equipment at the last Pilot site, as stated in the ITN.

14. Question: 11. FLHSMV-ITN-041-24, Section 6.0 Award Methodology, Subsection 6.1

RFP Text: The Department reserves the right to conduct negotiations in any order sequentially or concurrently; schedule all negotiations for one day or on separate days; require additional demonstrations or documentation to fully or better understand what the Respondent is offering; and limit the number of individuals attending negotiations on behalf of a Respondent.

Question: Understanding that is subject to change, does the department expect to conduct live demonstrations during the negotiations phase?

Answer: Live demonstrations are not required to initially respond to this ITN.

However, the Department will inform the Respondents prior to negotiations if live demonstrations are needed.

15. Question: 12. Attachment B -Section 4.0 Definitions and Acronyms Item 14, Page 4

FLHSMV-ITN-041-24 Page 6 of 6

-Section 6.0 System Requirement, Subsection A(5), Page 7 -Section 6.0 System Requirements, Subsection 17.0 Equipment Quantities, Page 4,7,33

RFP Text: Equipment – Physical equipment and all associated parts required for the equipment to operate as designed (e.g., camera and backdrop scanner, signature pad, cables, connectors, mounting parts, surge protectors, etc.).

All electrical equipment must include surge suppressers that meet the American National Standards Institute (ANSI/UL) Standard 1449 3rd Edition.

These will be provided by the Department.

Surge Protectors will be provided by the Department.

Question: Please confirm that the Contractor DOES NOT need to supply surge protectors.

Answer: Correct, the Contractor does not need to provide surge protectors.

16. Question: 13. Attachment G-Past Performance-Client References 2024

Is it permissible to use the reference forms that were filled in and signed by the reference, from the 2023 RFP that was cancelled (RFP-031-24). With the permission from the reference, so that they do not have to fill in another form.

Answer: Yes, Respondents may use previous forms from RFP-031-24; however, the current solicitation number must be notated on the forms.

Questions and Answers