FINAL_ DRAFT SVCS Statement of Work.pdf

Digital Health Platform Subscription

CENTRAL TEXAS VETERANS’ HEALTH CARE SYSTEM (VA)

Statement of Work

Title of Project: Central Texas PMRS Digital Health Platform Subscription Service:

Introduction

The Central Texas Veterans Health Care System (CTVHCS) Physical Medicine and Rehabilitation Services (PMRS) program request a license for a subscription service to a digital health platform, encompassing multiple products and focused on the rehabilitation professional.

This subscription must be accessible to VHA rehabilitation service clinicians and clinical assistants for use across the CTVHCS and all affiliated community-based outpatient clinics (CBOCs) which includes offsite/remote mobile access, with or without VPN.

This platform shall provide evidence-based course material including, but not limited to, rehabilitation therapy courses, occupational therapy courses, and home exercise programs and the like. It shall be the access point for continuing education, live webinars, therapy certification preparation, Healthcare compliance, and patient education resources including but not limited to videos and handouts. Services will provide the CTVHCS rehabilitation professionals with information to directly support patient care in the direct provision of Rehabilitative Therapy services and treatment for the Veteran population.

Objectives

Provide a facility wide online digital health platform to support the specialists that make up the Rehabilitation Service within CTVHCS campus that includes:

• Clinical, educational and compliance material for staff looking to become certification ready with access to course material that is both remote and mobile app accessible.

• Digital Home Exercise Portal (HEP) that includes education and home exercise interactive material, with mobile device applications to better assist the Veteran in his/her rehabilitation process by driving patient engagement.

• Provides facility access to a rehabilitation oriented clinical course library of material that supports rehabilitation specialists (physical therapists, occupational therapists, et al.)

and which will benefit rehabilitation patients with current and best practices.

Platform must enhance CTVHCS commitment to the following:

• Increased use of evidenced base care, and data driven care;

• Offer options to timely, quality services for Veterans through care and respect for one's physical, psychological, and spiritual health;

• Ensuring consistent, standardized education across teams;

• Creating a collaborative environment where patients feel empowered, informed, and supported in making decisions about their health;

• Creating a flexible and cost efficient workplace for staff;

• Providing an environment where both staff and Veterans are allowed and encouraged to thrive;

• Veteran health nuances

Scope of Work:

The Rehabilitation Service Department requires brand name or equal Medbridge Silver Lite user licenses for 60 staff (the FTE staff) for a Digital Health Platform offering multiple services to augment care. The chief or designated supervisor of the rehabilitation department at CTVHCS site will determine who receives access to the resource. Personnel name changes within the service shall be permitted during the subscription, including as staff leave and replacement staff come on board.

The vendor will provide CTVHCS employees with access to a single, online web-based rehabilitation resource service in the form of a digital health platform. The resources provided by the vendor will allow remote/mobile access for staff from VA mobile devices or the staff’s personal devices as well as from Veteran’s devices.

Education resources provided must include:

• Accredited On-demand Continuing Education Courses o At a minimum must have the following accreditation:

PT- American Physical Therapy Association (APTA), Federation of State Boards of Physical Therapy (FSBPT) and their Texas state licensing Board (Texas Board of Physical Therapy Examiners)

PHY - Texas Medical Board, and their Texas state licensing Board OT-National Board for Certification in Occupational Therapy (NBCOT), American Occupational Therapy Association (AOTA), and their Texas state licensing Board (Texas Board of Occupational Therapy Examiners)

KT- Committee on Practice, Standards, and Kinesiotherapy (COPSKT), American Kinesiotherapy Association (AKTA)

SLP- American Speech-Language-Hearing Association (ASHA), Board of Examiners for Speech-Language Pathology and Audiology (BER), and their Texas state licensing Board (Texas Department of Licensing and Regulation) o At a minimum, must have continuing education courses for the following:

Courses and clinical resources tailored to populations with complex needs, including chronic pain, PTSD, TBI, SCI, orthopedic post-op and amputee care, which are prevalent among veterans

• Accredited Webinars o At a minimum must have the following accreditation:

PT- APTA, FSBPT and their Texas state licensing Board (Texas Board of Physical Therapy Examiners)

PHY - Texas Medical Board, and their Texas state licensing Board OT-NBCOT, AOTA, and their Texas state licensing Board (Texas Board of

Occupational Therapy Examiners)

KT- COPSKT, AKTA

SLP-ASHA, BER, and their Texas state licensing Board (Texas Department of Licensing and Regulation) o At a minimum must have webinars for the following:

Courses and clinical resources tailored to populations with complex needs, including chronic pain, PTSD, TBI, SCI, orthopedic post-op and amputee care, which are prevalent among veterans

• Continuing Education PMRS staff have minimum Continuing education requirements. The Digital Health Platform must allow for the following minimum requirements to be met:

• PT- 30 contact hours per renewal period (24 months)

• PTA - 20 contact hours per renewal period (24 months)

• PHY- 48 contact hours per renewal period (24 months)

• OT- 24 contact hours per renewal period (24 months)

• COTA - 24 contact hours per renewal period (24 months)

• KT- 1.2 CEUs or 12 contact hours per renewal period (12 months))

• SLP-2 CEUs or 20 contact hours per renewal period (24 months)

• Learning Library that includes the following:

o Courses and clinical resources tailored to populations with complex needs, including chronic pain, PTSD, TBI, SCI, orthopedic post-op and amputee care, which are prevalent among veterans

Care Resources provided must include:

• Home Exercise Program o Video-based Exercise Library to include:

Courses and clinical resources tailored to populations with complex needs, including chronic pain, PTSD, TBI, SCI, orthopedic post-op and amputee care, which are prevalent among veterans o Patient Education Resources to include:

Courses and clinical resources tailored to populations with complex needs, including chronic pain, PTSD, TBI, SCI, orthopedic post-op and amputee care, which are prevalent among veterans o Custom Program Creation to include:

Filter search Automatic Exercise suggestion/recommendation feature Exercise program must be customizable by provider

• Patient Portal and Mobile application o Patients must be able to access programs, view educational materials and have progress tracking.

Resources will address key features in accordance with VHA Directives 1173, 1170.03, 1173.06, HRO principles, and the 2024-2028 VA Strategic goals.

Usability:

Navigation within the resource shall be logical and user-friendly, providing fast access to topics and subtopics. Tracking and bookmarking of where one has stopped in a course should be easily retrievable. There shall be “user friendly” help and direction in the form of aids/tutorials.

Usage statistics shall be available to the system administrator at the facility level. The DHP must have availability of usage statistics on an automated monthly schedule.

Access and Information Technology:

Product/service must be 508 compliant. (http://www.section508.gov/)

Access permitted via end user personal Username and Passwords.

It is required that all authorized remote users (with VPN, dial-up, wireless, etc.) have access to the product through any VA networked computer and/or Computerized Patient Network System

(CPRS).

The product shall be compatible with most standard web browsers, which have cookies enabled.

To improve privacy, the product must use session cookies rather than persistent cookies.

The product shall be compatible with the Windows environment.

The product shall be accessible via a variety of mobile devices including but not limited to smart phones, tablets, and iPads.

Information Technology Security Requirements: The contractor, their personnel, and their subcontractors shall be subject to the Federal laws, regulations, standards, and VA Directives and Handbooks regarding information and information system security as delineated in this contract. The contractor shall comply with all Federal laws and regulations the VA has developed when VA sensitive information is accessed, used, stored, generated, transmitted, or exchanged by and between VA and a contractor. The information made available to the contractor by VA for the performance of this contract will be used only for the purposes of performance under this contract. The certification and accreditation requirements do not apply to this requirement and a security accreditation package is not required.

http://www.section508.gov/

Support:

All site content and support of the web site is the responsibility of the contractor. This includes tech support for facility users.

System downtime should be minimal, as defined as no more than 5% of working days per month.

This is defined as the following: 8 hours in a 24 hour period during the Central Standard Time zone, during the standard work hours of 0800-1630. Working days will be any of the non-Federal holidays (as listed below), Monday-Friday, January- December.

Scheduled maintenance

The VA project manager and/or the Point of Contact (POC) shall be notified when downtime occurs with no less than a 24-hour notice.

The contractor shall provide a single point of contact for customer service issues.

Questions should be addressed on the same business day or within 24 hours.

Training:

The contractor shall offer training services on an as-requested basis. Training must be at a minimum pre-recorded and made available on demand. This training at a minimum shall include product functions, features, and new features. Specialized training sessions may be requested for Facility Staff collecting product usage data.

Location:

Central Texas Veterans Health Care System 1901 Veterans Memorial Drive Temple, Texas 76504

Performance Period:

BASE +4 (12/01/2025 - 11/30/2030)

BASE YR (12/01/2025 – 11/30/2026)

Option YR 1 (12/01/2026 - 11/30/2027) Option YR 2 (12/01/2027 – 11/30/2028) Option YR 3 (12/01/2028 – 11/30/2029) Option YR 4 (12/01/2029 – 11/30/2030)

Federal Holidays:

Unless specifically authorized in writing by the Contracting Officer, no services will be provided and no charges will be incurred and/or billed to any order on the proposed contract on any of the Federal Holidays listed below.

Federal holidays observed by CTVHCS are:

New Years' Day Labor Day Martin Luther King Jr Day Columbus Day Presidents' Day Veterans' Day Memorial Day Thanksgiving Day Juneteenth Independence Day Christmas Independence Day

If a holiday falls on Sunday, the following Monday will be observed as the National Holiday. When a holiday falls on a Saturday, the preceding Friday is observed as a National Holiday by U.S.

Government agencies. Also included would be any day specifically declared by the President of the United States.