2026 09 29 FFRDC SOW - Draft.docx

Solicitation # TBD Exhibit A – SOW (Version DRAFT)

Solicitation # TBD

EXHIBIT A

Statement of Work (SOW)

For

Management and Operations of NASA’s Federally Funded Research and Development Center (FFRDC) at the Jet Propulsion Laboratory

Version DRAFT

September 29, 2026

Document Change Record

Table of Contents

General

Background

The Jet Propulsion Laboratory (“Laboratory”) is NASA’s only Federally Funded Research and Development Center (FFRDC), supporting NASA and other Government Agencies (with NASA approval). NASA oversight is performed by the NASA Office of JPL Management and Oversight (NOJMO), which is located onsite at the Laboratory.

The Laboratory is a government-owned property that spans approximately 177 acres at the Main Campus in Pasadena, California; the Laboratory also encompasses additional properties such as those at the Goldstone Deep Space Communications Complex in Fort Irwin, California, and Table Mountain Facility in Wrightwood, California. See contract Exhibit TBD, Property Site List, for all properties associated with this effort. The Laboratory consists of approximately 140 buildings, encompassing approximately 6,783,000 square feet of office space and 906,000 square feet of non-office space. Examples of specialized and mission critical facilities include, but are not limited to, environmental test chambers, high-bay assembly areas, antenna and signal processing facilities associated with the Deep Space Network, planetary mobility testbeds, hazardous processing areas, and other unique technical facilities required to support NASA missions. These facilities are integral to advancing NASA’s science and exploration objectives and enabling the development and execution of complex space missions. NASA entrusts the Laboratory to lead critical, major NASA programs, projects, and tasks such as Mars landings and remote global sensing. See contract Exhibit TBD, Facility Listing, for all facilities associated with this effort.

NASA has identified the Laboratory as the Deep Space and Robotics Center of Excellence, and it has established core capabilities in support of those activities, which also support human spaceflight missions. These core capabilities include highly complex, or first-in-kind, NASA deep space exploration and science missions and instruments, including mission concept development, design, project management, systems engineering, and mission operations particularly for those missions requiring: deep space communication and navigation; integration of radioisotope power systems; entry, descent, and landing on planetary surfaces; mobility on planetary surfaces; survival in extreme environments; and/or advanced Earth, Planetary and/or Astrophysical remote sensing, as well as space research and technology development. Mission work is provided to the Laboratory through directed assignments as well as through “announcement of opportunity” competitions.

Mission concepts and technology development may involve capabilities that are beyond the current state of the art, which NASA has utilized the Laboratory to investigate, develop, and implement. The Laboratory accomplishes directed or competed missions through program planning, concept engineering, trades, and analysis; development of enabling technologies; mission, system, and instrument design, analysis, development, fabrication, assembly, test and operations; and science data archival and analysis.

Scope

As the assigned missions of the Laboratory are dynamic, this SOW is not intended to be all- inclusive or restrictive; instead, this SOW is intended to provide a broad framework and general scope of the work to be performed at the Laboratory. Therefore, the scope of work is broadly characterized as Research, Development, and Formulation; Programmatic; and Institutional with the primary focus on supporting NASA in carrying out its mission.

The Contractor, performing in accordance with the requirements of this contract, has the responsibility for total performance under the contract, including determining the specific methods for accomplishing the work effort, performing quality control, and assuming accountability for accomplishing the work under the contract.

The Contractor shall, except as otherwise specified and/or provided in the contract:

A. Furnish and manage all resources, functions, personnel, expertise, certifications, training, facilities, equipment, materials, licenses/permits, transportation, and management necessary to perform all work under this contract in accordance with all applicable Federal, State, and Local laws and regulations, and all applicable NASA policies, directives, and requirements.

B. Provide a broad base of integrated scientific, technical, business, and operational capabilities integral to NASA missions and operations and maintain professional staff capabilities at the highest level in order to derive as much technological and scientific data as possible from the actual performance of research and development work under this Contract.

C. Support NASA in enabling program and institutional capabilities in accordance with NASA’s Strategic Plan.

D. Develop work plans to undertake science, research and technology, as well as end-to-end mission development, for advanced concepts that offer breakthroughs in science and exploration.

E. Manage, maintain, and operate all Laboratory properties, facilities, and infrastructure to ensure operational readiness.

F. Manage and safeguard classified facilities and information.

G. Perform all work under this contract in alignment with the Jet Propulsion Laboratory roles and responsibilities delineated in NASA Policy Document (NPD) 1000.3, NASA Organization.

While the majority of work is directly in support of NASA, the Contractor may support other industry partners and Government agencies as directed and/or approved by the Contracting Officer (CO) in accordance with contract clause H.TBD, Non-NASA Activities.

Safety, Health, Environmental, and Energy Efficiency Requirements

A. The Contractor shall perform all work in a safe, environmentally sensitive and energy efficient manner that is compliant with the safety, health, environmental, and energy related clauses of this contract and with all with applicable Federal, State, and local safety and health requirements, regulations, and standards.

B. The Contractor shall fully integrate into and complement NASA’s safety, health, environmental, and energy programs to achieve NASA’s policy to protect the public, the workforce, high-value equipment and property, and the environment from potential harm as a result of NASA activities and operations.

C. The Contractor shall establish, maintain, and continuously improve a safety culture that promotes the protection of personnel, facilities, equipment, the environment, and mission operations.

Strategic Support and Laboratory Stewardship

The Contractor shall be an active partner with NASA in assuring that the Laboratory is operationally available to meet current and future mission needs, within the constraints of available resources and other contract requirements, including, but not limited to, the following:

A. Supporting NASA strategic planning and implementation activities and examining the Laboratory’s environment for developments and trends that are relevant to NASA’s vision, goals, and objectives.

B. Supporting and contributing to the Agency’s long-range planning, including, but not limited to, activities that directly impact/affect the Laboratory.

C. Maintaining awareness of trends, technologies, and lessons learned related to the Agency’s mission and how they may impact/affect the Laboratory.

D. Renewing and enhancing research facilities and equipment so that the Laboratory remains at the state-of-the-art over time and is well positioned to meet future NASA needs.

E. Building and maintaining a positive relationship with the broader national and international research community, enhancing the intellectual vitality and research relevance of the Laboratory, and bringing the best possible capabilities to bear on NASA mission needs through partnerships.

F. Benchmarking with industry to identify and implement commercial best practices and standards that will improve performance in any area of the contract scope without compromising safety and security.

G. Building a positive and supportive relationship founded on openness and trust with NASA and NASA stakeholders and partners.

H. Facilitating the involvement of premier scientists, engineers, and students from the university and research communities in support of NASA’s mission and its stakeholders.

General Management Requirements

The Contractor shall provide all necessary management resources and systems (including, but not limited to, all business systems such as accounting, property, and human resources) to ensure the successful performance of the requirements stated within the contract. General management requirements include, but are not limited to, the following:

A. Technical and business functions to plan, implement, track, report, and deliver the required products and services described in this SOW and the contract.

B. Communicating to the CO and Contracting Officer’s Representative (COR) immediately of any issues that could have an adverse impact on successful performance of the contract requirements.

C. Providing real-time access to all data produced under this contract, including, but not limited to, financial data, facility data, science and engineering data including any content created while utilizing NASA equipment, and all other requests from the CO and/or COR for contract-related information.

D. Implementing all necessary systems required to maintain supply chain integrity and element tracking; quality assurance; configuration management; earned-value management; financial management (including, but not limited to, supporting NASA’s Planning, Programming, Budgeting, and Execution [PPBE] process); and integrated, resource-loaded plans and schedules to achieve program objectives and incorporate input from NASA and its stakeholders.

E. Maintaining effective and healthy communications and partnering with the NOJMO and all other NASA Centers, stakeholders, and partners.

F. Manage the Laboratory cost-effectively, while providing the greatest possible research output per dollar of research investment, and, accordingly, develop, deploy and maintain integrated management systems and practices that are designed to enhance research quality, productivity, and mission accomplishment consistent with meeting operational requirements.

Reports and Deliverables

The Contractor shall develop, deliver, and maintain all documentation required by contract Exhibit TBD, Data Requirements List (DRL)/Data Requirements Description (DRD), even if not otherwise referenced within this SOW. The Government reserves the right to review this documentation upon written request by the Contracting Officer.

The Contractor shall prepare, submit, disseminate, or otherwise publish financial, schedule, scientific, and technical performance plans and reports; reporting and deliverables required by applicable Federal, State, and Local laws and regulations, and all applicable NASA policies, directives, and requirements; and other information and deliverables consistent with the needs of the various programmatic sponsors and other customers or as required elsewhere in this contract or as specifically required by the CO, even if not specifically required in contract Exhibit TBD.

Applicable Documents

The Contractor shall comply with all applicable documents contained in the NASA Online Directives Information System (NODIS) Library (https://nodis3.gsfc.nasa.gov); such applicable documents are hereby incorporated as part of this SOW. When a requirement conflicts between this SOW and these applicable documents, the Contractor shall notify the CO that there is such a conflict and request direction from the CO as to how to proceed.

The Contractor shall perform the responsibilities defined within these applicable documents for Center personnel, up to and including the Center Director, except for inherently Governmental functions as defined in FAR Subpart 7.5, Inherently Governmental Functions.

Contract Workflow Management

The Contractor shall provide a comprehensive, web-enabled approach to create, schedule, approve, document, track, report, and monitor all requirements under this contract. The Contractor shall provide an approach that, at a minimum, will:

A. Support role-based user authorization and authentication.

B. Generate, edit, transmit, receive, store, and retrieve digital information for all work requirements.

C. Capture and archive all contract performance data from Government and Contractor personnel.

D. Automate the complete task/work order lifecycle including, but not limited to, electronic entry, routing, review, approval, issuance, modification, and closeout.

E. Capture all funding and financial data including, but not limited to, the ability to generate reports at multiple detail levels (e.g., by work breakdown structure) for monthly/quarterly expenditures, cost projections, workforce utilization, query capability, and Microsoft Excel report generation.

F. Maintain an electronic library for posting/retrieving all contract reports, submittals, and deliverables in various formats with document workflow, electronic routing/approval, and automated email notifications.

G. Automate routing, review, and approval processes with electronic signatures and status notifications, including, but not limited to, enabling attachment of supporting documentation, tracking of performance milestones/deliverables, and data filtering/reporting/graphing capabilities.

H. Provides NASA full and unlimited access to any system(s) and all data and reports contained therein.

OR

NASA will provide the iSite Contract Management Portal (iSite) to facilitate contract administration and oversight for this contract. iSite is a suite of tools which include configurable workflows, financial reporting, configurable estimates, document repository, and automated notifications among other functions based on NASA managed security controls. More information may be found at the vendor’s website https://www.isitellc.com/icmp/. The Contractor shall utilize the NASA-provided iSite to create, schedule, approve, document, track, report, and monitor all requirements under this contract.

Training and Certifications

The Contractor shall ensure all employees are trained and that worker skills, qualifications, certifications, and experience are commensurate with the employees’ work assignment, consistent with aerospace/industry standards, and NASA requirements (including, but not limited to, certification requirements for Program and Project Managers). The Contractor shall keep all training and certification records up-to-date throughout the contract period and submit to the CO upon request.

Organizational Culture

The Contractor shall cultivate an organizational culture of effective engagement, collaboration, and reporting with NASA (including NOJMO, Centers, and stakeholders), while proactively balancing the conduct of activities in every aspect of performing the contract. The Contractor shall build and maintain a culture of trust, openness, objectivity, independence, and long-term continuity that is befitting to its special relationship with the Government in the management and operation of the Laboratory as an FFRDC. The Contractor shall allocate resources and leadership focus to ensure mission deliverables and desired outcomes are achieved in a timely manner with activities that are safe, secure, and efficient, and shall ensure the continuity of leadership and technical capability necessary to reduce risk, enable transparency, and ensure alignment with NASA leadership, processes, and objectives. The Contractor shall include internal and external organizational culture improvement and trust-building as part of its strategic planning activities. The Contractor shall facilitate the involvement of scientists, engineers, and students from university and research communities in support of NASA’s mission and NASA’s partners.

Outreach and Communication Activities

The Contractor shall make broadly available to the public innovations developed at the Laboratory for exploration and discovery, maximizing the benefit to the Nation. The Contractor shall coordinate all outreach and communication activities with NASA on size and scope of personnel and efforts to ensure consistent messaging with NASA communications and mission needs as approved by the Agency. The Contractor shall perform as communications embeds with Laboratory projects to provide timely information and support actions to plan, manage, coordinate, and/or execute activities intended to inform, engage, informally educate, conduct outreach to, and/or represent NASA to audiences. The Contractor shall support, contribute to, and help lead such efforts as appropriate, including but not limited to written products, digital products, social media, developing engagement opportunities, and media events.

The Contractor shall maintain and conduct Science, Technology, Engineering, and Mathematics (STEM) engagement activities in coordination with NASA, the academic community, workforce partners, industry, and other domestic organizations. The Contractor shall directly support NASA’s goal to strengthen and expand the U.S. STEM and skilled technical workforce by creating clear, accessible, and inclusive pathways for high school and college students. The Contractor shall advance NASA’s STEM mission by building strategic partnerships across formal and informal education systems, supporting nationwide workforce initiatives such as the NASA State Hubs, and ensuring that all learners (including those pursuing skilled trades and technical career pathways) have opportunities to engage with and contribute to NASA’s missions. The Contractor’s support may include, but not be limited to, technical assistance; activities of "hands on" research and work experience for students and faculty members; student challenges and competitions; and skilled workforce development.

Data Portability and Interoperability

The Contractor shall implement, to the maximum extent practical, Artificial Intelligence (AI) systems developed, or services performed under this contract, to ensure reliable, enduring access to Government-owned, Contractor-operated technology stacks by enabling modularity, interoperability, and portability of models, data, and system components to facilitate onboarding of new capabilities, providers, or environments without disruption and without requiring custom integrations, per-system adapters, or reliance on Contractor-unique software, tools, licenses, or authentication mechanisms. The Contractor shall provide the Government with sufficient rights to data, agents, models, and documentation to protect the Government’s interests and to enable data portability and interoperability.

The Contractor shall enable real-time or near real-time access via open, standards-based programmatic access, such as application programming interface (API) or similar protocol (e.g., gRPC, WebSockets, MQTT, GraphQL, Model Context Protocol), and provide the associated interactive documentation, such as metadata and schema information necessary for the Government to retrieve, use, or migrate data to another service. The Contractor shall provide the APIs, software development kit (SDK) (if applicable), transformation code (if applicable), data exchange interfaces, and detailed interface control documents, required for interoperability with external data sources and all associated technical documentation. The Government may validate conformance against the published specification.

The Contractor shall, prior to contract completion, comply with any contractual terms related to ongoing rights and access to any data, agents, models, or derived products resulting from the services provided under the contract (including documentation of format and usability of any data, as well as circumstances that could result in expiration of access) to allow the Government continued usage after the contract ends.

Research, Development, and Formulation

2.1 Mission Goals and Objectives

The Contractor shall support NASA mission goals and objectives by conducting research and technology development; performing cutting-edge research for the needs of all NASA directorates and other Government agencies (with NASA approval); supporting and encouraging the development of research proposals for new science, technologies, data analysis, innovative approaches for space applications, and advanced concepts; and enabling the development of advanced mission concepts and design studies.

2.2 Technologies

The Contractor shall foster and sustain a culture of innovation, expertise, and proactive collaboration that actively encourages the exploration, maturation, and infusion of emerging technologies into future NASA missions developed by the Laboratory, by NASA Centers, or by NASA stakeholders and partners.

2.3 National Capability

The Contractor shall contribute to establishing a national capability for next generation space-based observation sensors, ensuring the U.S. maintains leadership in advanced in situ and remote sensing technologies. This includes maintaining the unique manufacturing and testing facilities when needed to fabricate first-in-kind hardware that cannot be readily procured through commercial vendors. As part of this commitment, the Contractor shall pursue and evaluate transformative approaches, including but not limited to emerging capabilities such as quantum sensing, and optimization of mass, power, size, and production of components for optimal space mission use which have the potential to significantly enhance measurement characteristics such as precision, sensitivity, and mission performance.

2.4 Research and Analysis and Small Business Research/Technology Transfer

The Contractor may perform efforts that support NASA-sponsored R&A programs that carry out competed and peer-reviewed research, encompassing basic and applied research and technology development. The Contractor may perform this work in both principal and supporting roles to enable effective project implementation and to further technological capabilities.

The Contractor shall support Research and Analysis (R&A) and Small Business Innovation Research/Small Business Technology Transfer (SBIR/STTR) programs and programmatic or mission technologies as outlined under the Programmatic section of this SOW.

Programmatic

3.1 Developing and Managing Projects and Missions

The Contractor shall, in conjunction with NOJMO and the appropriate NASA HQ sponsor, manage the execution of assigned NASA projects and missions across NASA directorates and with other Government agencies (with NASA approval). The Contractor shall develop project plans for mission concept development, formulation, implementation, and operations for highly complex, high-risk, and unique/first-in-kind NASA missions and for specific systems/elements or scientific instruments.

The Contractor shall conduct scientific research, mission analysis and requirements development; system engineering, technology development, and system development; integration, test and evaluation; project management, system security, and mission operations in a manner to minimize overall mission risk, manage cost and maximize the probability of meeting all mission requirements and success criteria.

NASA’s mission focus includes the following and will evolve over time consistent with NASA objectives:

A. Planetary and Lunar Projects and Missions: Complex deep space navigation; support of radioisotope power systems integration; entry, descent and landing (EDL) on lunar and planetary surfaces; mobility on lunar and planetary surfaces including autonomous and fast roving; planetary defense applications; and/or survival in extreme environments.

B. Astrophysics and Heliophysics Projects and Missions: High contrast imaging of exoplanets, cryogenic systems including telescopes and instruments, large deployable structures, Global Navigation Satellite System (GNSS) technologies for Heliophysics system studies and large format detectors.

C. Earth Science Projects and Missions: Radars (such as Synthetic Aperture Radar) for remote sensing of clouds, precipitation, surface deformation and change, and soil moisture, and swath radar altimeters; highly sensitive spectrometers; multispectral and hyperspectral remote sensing technologies; passive microwave and sub millimeter limb sounding remote sensors and radiometers; active microwave instruments, including scatterometers; large deployable full and sparse aperture microwave antennae; microwave and laser instruments for gravity field measurements; and GNSS technologies for Earth system studies; Quantum sensing technologies, such as gravity gradiometers and Rydberg receivers, as well as components, such as quantum frequency combs; Develop earth science data products, tools, models, and other products based on satellite data to support decision-makers for national resilience and economic development related to agriculture, disasters, energy and infrastructure, water, wildfires, ecological conservation, health and air quality, and other critical sectors; Generate novel scientific discoveries and insights through rigorous research and analysis of Earth system data and actively work to transition these discoveries into practical applications that benefit society

D. Biological and Physical Sciences Projects: Maintain and operate the Cold Atom Lab (CAL) on the International Space Station (ISS) and coordinate with NASA and partner agencies for upgrades and enhancements to the CAL; maximize scientific output, maintain operational reliability, provide technical support to visiting scientists and engineers, and support NASA’s mission objectives for fundamental physics research in microgravity environments.

E. Aeronautics Instruments and Operations: Aeronautics instruments and operations in support of airborne science flown on NASA-owned and commercial vendor aircraft that improve science and advance the use of satellite data, contribute to satellite calibration and validation, support the development of new sensors, and help develop the next-generation of scientists and engineers..

F. Support to Human Spaceflight and related Precursor Missions: Robotic systems, EDL, surface mobility, remote-imaging sensors, system autonomy, nuclear propulsion, and communications related systems or instrumentation development and testing in support of human mission requirements for LEO, sustained presence on the moon, and missions to Mars; applied expertise in mission development, surface sampling, and spacecraft systems survival in Lunar and Martian surface environment conditions.

3.2 Specialized Mission and Technology Support

The Contractor shall perform, whether competed for or NASA-assigned, advanced technology research and development efforts that enable and enhance new NASA missions, utilizing accepted NASA and Government processes.

The Contractor shall perform, with approval from NASA and in accordance with clause H.TBD, Non-NASA Activities, reimbursable work and technology transfer to other Government agencies and the private sector that advance National space priorities for activities that include, but are not limited to, management of and access to sensitive or classified workspace in meetings, laboratories, or testing areas as required for specific missions or products. The Contractor shall perform these tasks in both principal and supporting roles (as approved by NASA) to enable effective project implementation to the extent that the efforts further technological capabilities for NASA requirements.

3.3 Deep Space and Unique Robotic Mission Operations

The Contractor shall operate a mission operations center for the operation of Contractor developed and managed spacecraft, as well as for related deep space network support, utilizing consolidated and efficient operational strategies and common platforms to minimize mission risk while also reducing costs to the missions. The Contractor shall incorporate these operational strategies early into the project lifecycle during mission formulation and development planning. The Contractor shall focus on collaboration, partnering with other Agency assets, and capturing of best practices in mission operations and execution.

3.4 Engineering, Safety and Mission Assurance, and Health and Medical Independent Technical Authorities

A. The Contractor shall apply independent Technical Authority (TA) to all life cycle phases for the NASA programs, missions, and projects performed under this contract. The Contractor shall apply engineering, safety, mission assurance, health and medical principles in executing projects as the accountable provider for projects and missions. The Contractor shall comply with NASA policies and all applicable federal, state, and local safety and health requirements, regulations, and standards. The Contractor shall provide independent TA for protecting the workforce, the public, high-value equipment and property, and the environment. The Contractor shall also assess risks to mission objectives arising from potential harm associated with laboratory activities, operations, and mission development and execution.

B. Delegation of independent TA to the Contractor: The NASA Engineering TA (ETA) and Safety and Mission Assurance (SMA) TA leads (Chief Engineer and Chief of SMA) delegate to the Contractor’s Laboratory Director the TA responsibilities of Center Directors as defined in NPR 7120.5, NASA Space Flight Program and Project Management Requirements, and other NASA directives and standards applied to this Contract, subject to the requirements and limitations detailed below. The Contractor’s Laboratory Director may delegate ETA and SMA TA responsibilities to qualified individuals within the Contractor’s organization with a line of reporting to the Contractor’s Laboratory Director that is independent from programmatic authority reporting. The NASA Chief Health and Medical Officer will retain all TA for Health and Medical delegations.

As part of this TA, the Contractor has certain authority to (a) deviate from certain requirements defined in directives and standards identified in this Contract; and (b) provide concurrence to risk acceptance decisions regarding safety and mission success based on the technical merits of the case as required by NPD 1000.0, NASA Governance and Strategic Management Handbook, and NPR 8000.4, Agency Risk Management Procedural Requirements.

There is no delegation of the Health and Medical responsibilities.

C. TA Responsibilities: Common TA responsibilities are specified in NPR 7120.5 and NASA-STD 8709.20, Management of Safety And Mission Assurance Technical Authority (SMA TA) requirements. The following sections include the ETA and SMA TA unique responsibilities and authority for this contract.

i. The Contractor shall implement the ETA in accordance with NASA’s hierarchical authority and decision-making delegations per the requirements in the NASA directives and standards applicable to this contract. The Contractor shall develop, for approval by the NASA Chief Engineer, an ETA Implementation Plan (IP) describing how it will execute ETA functions and address the NASA directives, standards, and ETA requirements applicable to this contract, and include, at a minimum, the Contractor’s approach to the formal descent process, appointing and training Project ETAs, assuring that ETAs have proactive oversight and support, and utilizing Lead Discipline Engineers; conducting engineering analysis, assessing risks and resolving issues; addressing cross-project technical issues; providing periodic status and risk/waiver reports to the NASA Chief Engineer and agency stakeholders; and supporting NASA's overall efforts to improve engineering and technical processes and capabilities.

ii. The Contractor shall implement the SMA TA in accordance with NASA’s hierarchical authority and decision-making delegations per the requirements in the NASA directives and standards applicable to this contract. The Contractor shall develop, for approval by the NASA Chief of SMA, an SMA TA IP describing how it will execute SMA TA functions and the formal decent process.

3.5 Deep Space Communication and Navigation

The Contractor shall provide management, operations, maintenance, sustainment, technical expertise, research, cybersecurity compliance, and all other activities necessary to enable reliable deep space communications in accordance with the Agency’s requirements for all California-based Deep Space Network (DSN) sites as well as the central control center that integrates operations across the three DSN complexes.

The contractor shall manage operations for the DSN Aperture Enhancement Project (DAEP) and the Deep Space Network Lunar Exploration Upgrades (DLEU).

The Contractor shall provide engineering operations expertise, support to maintenance activities, and technical guidance as directed by NASA for the overseas DSN complexes in Canberra, Australia, and Madrid, Spain.

Institutional

4.1 Protective Services

NASA will provide protective services for the Laboratory. The Contractor shall fully cooperate with all aspects of the NASA-provided protective services, including, but not limited to providing all required information and data for NASA to perform the Identity, Credential, and Access Management (ICAM) activities.

4.2 Fire Department/Emergency Response

NASA will provide fire department and emergency response services for the Laboratory and designated surrounding areas. The Contractor shall fully cooperate with all aspects of the NASA-provided fire department and emergency response services, which may also include cooperations with local fire and emergency service agencies to ensure integrated, timely incident management

4.3 Emergency Management

Under general supervision of the NASA/NOJMO Emergency Manager, the Contractor shall support the development, implementation, and administration of a comprehensive emergency management capability for the Laboratory, ensuring readiness through appropriate planning, personnel, and equipment. The Contractor shall activate and manage operations of the on-site Emergency Operations Center (EOC) during emergency events to maintain coordination and support.

The Contractor shall conduct Continuity of Operations (COOP) coordination, with responsibility for COOP planning, preparedness, and execution. The Contractor shall direct COOP activities and provide guidance to Laboratory Mission Essential Infrastructure to ensure continuity of critical functions under emergency conditions. The Contractor shall design, conduct, and evaluate annual COOP exercises to validate readiness and strengthen organizational resilience. The Contractor shall coordinate all emergency management activities with NASA and in consideration of Government COOP activities.

4.4 Facility Operations, Master Planning, and Construction Management

The Contractor shall deliver integrated and comprehensive facilities maintenance, operations, construction, and infrastructure support services at the scale, complexity, and mission critical sensitivity of the Laboratory. The Contractor shall maintain continuous situational awareness and operational readiness of facilities, systems, and infrastructure essential to the Laboratory’s mission, including individual laboratories, technical facilities, administrative buildings, specialized research spaces, testing environments, and mission critical assets supporting spacecraft development, telemetry, communications, and science and exploration activities. The Contractor shall respond rapidly to operational needs, manage a diverse portfolio of project types, and execute work in coordination with NASA’s technical, safety, environmental, and real property management organizations. The Contractor shall provide full visibility and access to NASA into all facility management systems, documentation, and reports utilized and generated in performance of this contract.

The Contractor shall perform preventive, predictive, and reliability centered maintenance across all facility systems, including mechanical, electrical, plumbing, HVAC, utilities, structural components, fire protection, security systems, building automation systems, roads and grounds, janitorial, and associated support infrastructure. The Contractor shall implement industry standards, NASA maintenance philosophies, and lifecycle management practices to ensure safe, reliable, and energy efficient operation of the Laboratory environment. The Contractor shall manage day-to-day operations such as work control, recordkeeping, facilities monitoring, utility operations, service/trouble calls, scheduled and unscheduled maintenance, and the preservation and protection of Government property. The Contractor shall perform maintenance activities in a manner that ensures mission continuity and minimizes disruptions to scientific, engineering, and operational work, and in consideration of any imposed “mission freeze” periods.

The Contractor shall utilize NASA’s enterprise Computerized Maintenance Management System (eCMMS), an Agency-wide Maximo based platform, for managing the Laboratory’s facility assets, preventive and corrective maintenance, work orders, inspections, maintenance history, labor, materials, costs, backlog, equipment condition, and performance metrics.

The Contractor shall perform construction, revitalization, modification, repair, and demolition activities under NASA’s Construction of Facilities (CoF) Program and related authorities. These activities include constructing, restoring, relocating, removing, altering, and installing facilities and infrastructure. The Contractor may be required to provide architectural, engineering, design, cost estimating, project planning, construction management, activation, commissioning, and turnover services. The Contractor shall adhere to NASA real property management requirements, facility project approval processes, applicable federal and state regulations, and the standards applied to NASA’s Minor Revitalization and Construction (MRC) and Environmental Compliance and Restoration (ECR) projects. The Contractor shall coordinate with NASA on project approvals, scope changes, and reporting requirements. The Contractor shall utilize specific NASA forms and processes (e.g., NF‑1509 and related documentation) where applicable.

The Contractor shall support NASA’s institutional responsibilities in real property stewardship, master planning alignment, sustainability objectives, disposal and deconstruction activities, occupancy management, and coordination with NOJMO. The Contractor shall manage excess and surplus property consistent with NASA policies and support facility related audits, inspections, safety assessments, and compliance reviews.

The Contractor shall establish, implement, and maintain a Center Master Plan (with, at a minimum, annual updates) that addresses the current condition of the Laboratory and future needs based on the strategic plan for the Laboratory.

4.5 Information Technology

A. Enterprise-Specific IT: The Contractor shall utilize NASA enterprise information technology (IT) services and the supporting managed infrastructure (including but not limited to applications and data servers; network services; compute and storage; cybersecurity; and workplace and collaboration services, including NASA-managed cloud environments, data management platforms, and computing infrastructure).

The Contractor may procure or develop separate data system infrastructure when equivalent NASA enterprise services are not available or suitable for mission requirements, with a prior waiver approved by the CO. All such systems developed or operated under this contract are NASA systems and remain NASA property and shall comply with NASA IT security policies, federal information security requirements, and NASA standards for IT asset management, configuration management, and change control.

The Contractor shall manage IT materials on behalf of NASA and assets to meet NASA scientific and space exploration mission requirements for Core Information Technology, which consists of, but not limited to, mission requirements and integration with NASA; data protection; mission applications and integration with NASA; network services; and equipment.

B. Mission-Specific IT Systems: The Contractor shall develop, manage, operate, and maintain Mission-specific IT systems, infrastructure, and assets on behalf of NASA to support mission requirements. Mission-specific IT systems are those that are not provided through NASA enterprise services and include, but are not limited to: mission requirements analysis and integration with NASA enterprise systems; implementation of cybersecurity controls and data protection measures; design, development, testing, and maintenance of mission-unique applications; management of mission-specific infrastructure, equipment, network connectivity, and computing resources; scientific data processing and analysis systems; IT asset and software license management; continuous system performance monitoring, optimization, and incident response; disaster recovery and business continuity planning; and user support and technical assistance. The Contractor shall perform these services on behalf of NASA and does not own or control any systems, data, or infrastructure developed or managed under this contract. The Contractor shall deliver all mission-specific IT services in accordance with applicable NASA policies, federal regulations, and industry best practices.

4.6 Environmental Management

The Contractor shall manage environmental regulatory compliance and restoration and remediation functions, including, but not limited to Air Emissions Management, Cultural and Natural Resources Management, Hazardous Materials Management-EPCRA, National Environmental Policy Act (NEPA), Noise, Pollution Prevention (P2), Regulated and Solid Waste Management, Water Quality (Drinking Water) Management, Pesticide Management, Petroleum, Oils and Lubricants (POL) Management, Storage Tank Management, Toxic Substances Management (e.g., Asbestos, PCBs), and Wastewater/Stormwater Management.

The Contractor shall support NASA's NEPA responsibilities by identifying proposed activities requiring environmental review, preparing supporting documentation, maintaining required environmental records, and implementing NASA-approved environmental requirements.

The Contractor shall ensure the Laboratory remains in compliance with all applicable environmental laws and regulations (e.g., Federal, State, Regional, Local), NASA Policy Directives (NPDs), and NASA Procedural Requirements (NPRs). The Contractor shall comply with all Federally mandated energy and water conservation requirements, reporting, and goals. The Contractor shall provide NASA any reports required by Federal, State, and local regulation, Executive Orders, NPDs, and NPRs within the timeframe(s) established by the regulatory requirements or NASA.

NASA is performing groundwater cleanup at the Laboratory. The Contractor shall support NASA when requested by the CO in performing groundwater cleanup and restoration actions under the Federal Comprehensive Environmental Response, Compensation and Liability Act (CERCLA), commonly known as Superfund.

The Contractor shall notify the Contracting Officer within 24 hours if contacted formally or informally by any external regulatory Agency representative and upon receipt of any official correspondence alleging noncompliance. The Contractor shall fully cooperate with NASA and the regulatory Agency in investigating any allegations, correcting any problems, responding to, and defending against any enforcement actions arising out of such actions or inactions should a Notice of Violation, Notice of Noncompliance, Notice of Deficiency, or similar regulatory agency notice or enforcement action be issued to the Government on account of the actions or inactions of the Contractor or one of its subcontractors in the performance of work under this contract. The Contractor shall coordinate with the NASA Contracting Officer or delegated representative prior to submitting any formal response to the regulator(s).

4.7 Logistics Management

The Contractor shall provide, operate, and continuously improve comprehensive and integrated logistics services within NASA’s policies, procedures, systems, and governance structure to ensure responsible stewardship, lifecycle management, regulatory compliance, operational readiness, and sustained support for operations. The Contractor shall perform supply and materials management (including consumables, propellants, and hazardous materials); equipment and personal property accountability; personal property disposal; mail management; freight and small-package shipping; transportation planning and management; fleet management; and product support management and lifecycle support.

The Contractor shall use NASA-approved systems, interfaces, and reporting tools, as required, and ensure that any Contractor-managed logistics systems support Government accountability, applicable NASA requirements, and required data exchanges. The Contractor shall identify, assess, manage, and communicate logistics and supply chain risks affecting mission support, Government property accountability, transportation, material availability, regulatory compliance, operational readiness, and long-term supportability. The Contractor shall provide NASA sufficient visibility into logistics operations, performance, compliance, and risk, including appropriate access to logistics-related data, records, reports, and contractor-managed systems, to enable Government oversight, compliance verification, and informed mission and resource planning.

A. Supply and Materials Management: The Contractor will provide Supply and Materials Management services within NASA’s established program framework, policies, procedures, systems, and governance structure. Services include planning, receipt, inspection, identification, storage, safeguarding, inventory management, issue, distribution, reconciliation, reporting, and identification of excess Government materials, consumables, propellants, hazardous materials, and other managed inventories, in accordance with all applicable NASA requirements.

B. Equipment and Personal Property Management: The Contractor will provide Equipment and Personal Property Management services within NASA’s established program framework, policies, procedures, systems, and governance structure. Services encompass maintaining accountability throughout the asset lifecycle, including receipt, identification, record maintenance, custody, utilization, transfer, physical inventory, reporting, discrepancy resolution, and support for NASA-designated property systems and applicable Government property accountability requirements.

C. Property Disposal: The Contractor will provide Personal Property Disposal services in coordination with and under the direction of the designated Property Disposal Officer, within NASA’s established program framework, policies, procedures, systems, and governance structure. Services include excess property identification, reutilization screening, disposition processing, documentation, reporting, and support for NASA-designated disposal systems, in accordance with applicable NASA personal property disposal requirements and Federal regulations.

D. Mail Management: The Contractor will provide Mail Management services within NASA’s established program framework, policies, procedures, systems, and governance structure. Services include the receipt, processing, sorting, routing, distribution, tracking, and dispatch of incoming and outgoing mail; management of accountable, expedited, and special-service mail; coordination with postal and commercial carriers; maintenance of required records and reports; and protection of sensitive or controlled materials. The Contractor will coordinate with the designated NASA Mail Manager and perform all services in accordance with applicable NASA requirements, U.S. Postal Service regulations, and Federal mail management requirements.

E. Small Package and Freight Operations: The Contractor will provide Small Package Shipping and Freight services within NASA’s established program framework, policies, procedures, systems, and governance structure.