Atch 6 BOSS PWS Task Order 3 RDS.docx
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BUSINESS OPERATIONS
SUPPORT SERVICES
(BOSS)
PERFORMANCE WORK STATEMENT (PWS)
Task Order 0003 RDS
June 25, 2011
TABLE OF CONTENTS
1.0 DESCRIPTION OF SERVICES
| 1.1 | Mission | |
| 1.2 | General | |
| 1.3 | Requirement |
1.3.1. Administrative Support
| 1.3.1.1 | Presentation Support |
| 1.3.1.2 | Meeting/Conference Support |
| 1.3.1.3 | Correspondence |
| 1.3.1.4 | Document Support |
| 1.3.1.5 | Time and Attendance |
| 1.3.1.6 | Travel Orders |
| 1.3.1.7 | Organizational Support |
1.3.2 Financial Management
| 1.3.2.1 | RESERVED |
| 1.3.2.2 | Resource Allocation |
| 1.3.2.3 | Budget Execution |
| 1.3.2.4 | Funds Status Reports |
| 1.3.2.5 | Cost Performance (to include EVM) practices. |
| 1.3.2.6 | Funds Reconciliation |
| 1.3.2.7 | Resource Advisor |
| 1.3.2.8 | RESERVED |
| 1.3.2.9 | RESERVED |
1.3.3 Program/Project Support
| 1.3.3.1 | Program Planning |
| 1.3.3.2 | Financial Program Control, Tracking & Support |
| 1.3.3.3 | Funding Support and Tracking |
| 1.3.3.4 | Schedule Monitoring and Reconciliation |
| 1.3.3.5 | Program/Project Computer Support |
| 1.3.3.6 | RESERVED |
| 1.3.3.7 | Program/Project Safety & Security |
| 1.3.3.8 | RESERVED |
1.3.4 Program Control Support, Execution, and Reporting
| 1.3.4.1 | Program Control Support |
| 1.3.4.2 | Program Control Execution |
| 1.3.4.3 | Program Control Reporting |
1.3.5 Additional Support Functions.
| 1.3.5.1 | RESERVED |
| 1.3.5.2 | RESERVED |
| 1.3.5.3 | RESERVED |
| 1.3.5.4 | General Training Manager |
| 1.3.5.5 | Protocol |
| 1.3.5.6 | R&D Case File Monitor or Work Unit Administrator |
| 1.3.5.7 | Facilities/Equipment Support |
| 1.3.5.8 | RESERVED |
| 1.3.5.9 | RESERVED |
| 1.3.5.10 | RESERVED |
| 1.3.5.11 | RESERVED |
| 1.3.5.12 | RESERVED |
| 1.3.5.13 | RESERVED |
| 1.3.5.14 | S&T Information (STINFO) Liaison |
| 1.3.5.15 | RESERVED |
| 1.4 | Management Requirements | |
| 2.0 | SERVICE DELIVERY SUMMARY. | |
| 2.1. | Performance Evaluation | |
| 2.2. | Frequency and Methods of Evaluation | |
| 3.0 | GOVERNMENT FURNISHED RESOURCES and SERVICES | |
| 3.1 | Government Furnished Resources | |
| 3.2 | Property Control Procedures | |
| 3.3 | Records Management | |
| 3.4 | Base Support | |
| 3.5 | Contractor Personnel | |
| 3.6 | Management of Hardware and Software | |
| 3.7 | Moving and Protection of Equipment | |
| 4.0 | GENERAL INFORMATION | |
| 4.1 | General Management | |
| 4.2 | Program Management | |
| 4.3 | Contract Financial Management | |
| 4.4 | Contract Manager | |
| 4.5 | Security Manager | |
| 4.6 | Contractor Employees | |
| 4.7 | Travel and Other Direct Costs (ODCs) | |
| 4.8 | Toxicological Testing | |
| 4.9 | Contractor Provided Training | |
| 4.10 | Government Provided Training | |
| 4.11 | Training for New Requirements | |
| 4.12 | Hours of Operation | |
| 4.13 | Governmental Supervision of Contractor Employees | |
| 4.14 | Place of Performance | |
| 4.15 | Legal Holidays | |
| 4.16 | Security Requirements | |
| 4.17 | Continuous Performance | |
| 4.18 | Metrics | |
| 4.19 | Information Technology Security | |
| 4.20 | Environmental Controls | |
| 4.21 | Safety Requirements | |
| 4.22 | Administrative Dismissal | |
| 4.23 | Performance of Services during crisis declared by the President of the United | States, the Secretary of Defense, or Overseas Combatant Commander. |
| 4.24 | Deliverables | |
| 4.25 | Contractor Transition | |
| APPENDIX A-1 | ACRONYMS | |
| APPENDIX A-2 | FORMS AND PUBLICATIONS |
1.0
DESCRIPTION OF SERVICES
This Performance Work Statement (PWS) provides support to the Air Force Research Laboratory (AFRL), Phillips Research Site (PRS), Kirtland Air Force Base (KAFB). The contractor shall provide all personnel, services, and other items necessary to perform business reporting, management administration support functions as defined in this PWS. The contractor shall also support the financial management divisions, the business offices, and individual projects, branches and divisions. All services requested under this Performance Work Statement (PWS) are non-personal in nature and will be requested by a Task Order generated by the applicable functional area and Contracting Officer (CO).
1.1 Mission.
The mission of AFRL within the PRS is two-fold, consisting of the Directed Energy Directorate (RD) and the Space Vehicles Directorate (RV). The Directed Energy Directorate develops high-energy lasers, high-power microwaves, and other directed energy technologies for the United States Air Force and the Department of Defense . The mission of the Space Vehicles Directorate is to develop and transition high pay-off space technologies supporting the war fighter while leveraging commercial, civil and other Government capabilities to ensure America's advantage.
1.2 General.
The contractor shall provide all personnel, services, and other items necessary to perform business reporting, and management administration support functions as defined in this PWS.
1.3 Requirement.
The objective of this PWS is to acquire Non-Advisory and Assistance Service (A&AS), support for business and program management activities within the PRS. These activities provide support, assistance, or training for the management and operation of the financial management divisions, the business offices, and individual projects, branches and divisions. The Contractor shall provide services in the following areas:
1.3.1. ADMINISTRATIVE SUPPORT
The contractor shall provide management and administrative support functions to assist in the day-to-day operations of the directorates, divisions, branches, and individual projects.
1.3.1.1 Presentation Support.
The contractor shall:
| - | Perform digital photography and photo adjustment to support presentations. |
| - | Incorporate digital camera images into project designs and/or electronic briefings. |
| - | Provide computer support for briefings to include developing and printing view graphs and operating computers to project computer-based briefings. |
| - | Provide graphics support and promotional writing for approved media releases and marketing publications. |
| - | Use computer software compatible with the government software. |
1.3.1.2 Meeting/Conference Support.
The contractor shall:
| - | Coordinate with all participants on meeting related issues and keep attendees informed. |
| - | Support the preparation, organization, and execution of: seminars, conferences, execution reviews, and official functions such as division calls and ceremonies at government and non-government facilities. |
1.3.1.3 Correspondence.
The contractor shall:
| - | Originate, coordinate, prepare responses to, and distribute correspondence and reports requiring government signature. |
| - | Coordinate through the requesting office all correspondence including, but not limited to, action items, suggestions, reports of survey, requests for information, newspaper articles, replies to higher headquarters, briefings, and Congressional interest items. |
| - | Use computer-generated forms where available. |
1.3.1.4 Document Support.
The contractor shall:
| - | Prepare, submit, and track necessary documentation in support of the purchase of supplies, equipment, software, and facilities improvements. |
| - | Provide support for all configuration control records to include research and development case files. |
1.3.1.5 Time and Attendance.
The contractor shall:
| - | Input bi-weekly time and attendance data for specified civilian and military employees. |
| - | Reconcile Defense Civilian Pay System (DCPS) civilian pay data with Job Order Cost Accounting System (JOCAS) data to eliminate discrepancies. |
| - | Generate a biweekly status of employees who are in one system and not in the other, and provide these reports to the appropriate offices for reconciliation. |
1.3.1.6 Travel Orders.
- The contractor shall assist with travel order entry into the government’s automated travel order system.
- The contractor shall assist with voucher entry into the government’s automated travel order system.
1.3.1.7 Organizational Support.
The contractor shall:
| - | Provide all necessary support to upkeep organizational documentation and perform records management duties either as a Functional Area Records Manager (FARM) or records custodian in accordance with AFI 33-322, “Records Management Program” |
| - | Update the division, branch, or project’s organizational changes to ensure current organizational information is accurate in the JOCAS and Integrated Systems, Management, Analysis, and Reporting Tools (ISMART) systems and properly reflected on the Unit Manning Document (UMD). |
| - | Answer data calls and track suspenses. |
| - | Answer inquiries regarding business and staff support functions. |
| - | Take messages and forward the information to the appropriate office. |
| - | Facilitate the flow of internal and external mail. (Sorting, mail runs, etc.) |
| - | Perform division-level human resources functions to include quality assurance of military performance reports and civilian appraisals, and act as the division awards and decorations reviewer. |
1.3.2 FINANCIAL MANAGEMENT.
The contractor shall support divisions, branches and individual programs/ projects with various financial management functions. Functions include, but are not limited, to the functions below.
1.3.2.1 RESERVED
1.3.2.2 Resource Allocation
The contractor shall:
| - | Maintain JON obligation plans and released allocations in the local Management Information System (MIS), such as ISMART, to ensure sufficient funds are allocated to JONs to cover all anticipated costs. |
| - | Prepare documents for approval necessary to allocate sufficient funds to cover all Civilian Labor costs, to include direct, indirect, overhead, and any other surcharge amounts. |
| - | Provide program allocations for budget authorization documents in accordance with guidance from the plans and programs office. |
| - | Monitor civilian pay withholds for Applied Research (6.2) programs and submit adjustments as necessary. |
1.3.2.3 Budget Execution
The contractor shall:
· Perform trend reviews for the assigned program/projects and recommend corrective action to ensure the execution of the available/anticipated funding allocation meets or exceeds the Office of the Secretary of Defense (OSD) goals for obligations and expenditures.
· Initiate and/or prepare all assigned program/project funding documents in ABSS and CCARS.
· Support program/project managers in developing cost estimates.
· Develop, monitor, and adjust the indirect/overhead rate calculations based on estimated/actual indirect/overhead cost pools and the estimated/actual direct labor hours. This includes developing and calculating supplemental indirect/overhead rate methodologies by the Directorate.
· Assist cardholders in preparing for a purchase of goods or services, and preparing for audits.
| - | Gather and track invoice status information |
| - | Perform budget execution and administration work involving the monitoring of obligations incurred and the actual expenditures of a budget, including monitoring obligations, expenditures and the billing process. |
| - | Compare obligations and expenditures to identify over- or under-obligation rates. |
| - | Coordinate with division personnel in functional offices to obtain and convey information about budget and execution status within established time limits. |
| - | Produce electronic budget reports |
| - | Serve as the primary Office of Primary Responsibility (OPR) for balancing accounts (for all fiscal years). |
| - | Serve as liaison between field analysts, Logistic Management Control Agency (LMCA), Defense Accounting and Finance Service (DFAS), and local Accounting Liaison Office (ALO) on laboratory budgetary and accounting transactional data, for resolution of posting discrepancies. |
| - | Monitor the Open Document Listing (ODL) for outstanding travel orders and work with the travelers and the ALO to resolve the open orders. |
| - | Serve as the Directorate’s Defense Travel System Organizational Defense Travel Administrator (ODTA) and provide operational support services for ABSS and CCARS at Kirtland AFB, NM. |
1.3.2.4 Funds Status Reports
The contractor shall:
| - | Retrieve, review, and prepare status reports on current and prior fiscal year financial data, for assigned program/project and organizational indirect funds. |
| - | Use the various accounting systems available to include, but not limited to, GAFS, Commanders’ Resource Integration System (CRIS), Mechanization of Contract Administration Services (MOCAS), JOCAS and ISMART. |
| - | Track invoices by spreadsheet log to insure that all bills that have not yet posted in CRIS are being accounted for in the End Of Month (EOM) execution. |
1.3.2.5 Cost Performance (to include Earned Value Management (EVM) practices) The contractor shall:
· Conduct reviews of assigned program/project funding to ensure funds execution. This includes labor burn rates/trends, commitment, obligation and expenditure rates, and salary cost (direct, indirect and overhead) trends.
· Prepare trend reviews of contractor’s actual expenditures against the contractor’s plan, and report to the program/project manager when either too little or too much funding has been obligated on the contract for the current year’s planned effort.
· Recommend corrective action.
· Apply Earned Value Management (EVM) techniques, methods, and practices that track efforts to the Work Breakdown Structure (WBS) level using EVM tools and cost performance reports to identify trends for program managers when appropriate/required. Develop a Performance Measurement Baseline (PMB) and perform objective measurements of cost, schedule, and technical performance using the following data element formulas: Budgeted Cost of Work Scheduled (BCWS); Budgeted Cost of Work Performed (BCWP); Actual Cost of Work Performed (ACWP); Cost Variances (CV), Schedule Variances (SV), Schedule Performance Indexes (SPI), Cost Performance Indexes, (CPI), Cost Schedule Indexes (CSI), Estimate at Completion (EAC), and To-Complete Performance Indexes (TCPI).
1.3.2.6 Funds Reconciliation
The contractor shall:
· Provide any necessary financial information affecting the creation and maintenance of their assigned JONs in ISMART and JOCAS within their respective organizational structure.
· Conduct research to identify errors and recommend remedial actions on prior year Unliquidated Obligations (ULOs). Particular emphasis shall be placed on appropriations that will be cancelled at the end of the current fiscal year.
· Identify, research, and initiate corrective action for Negative Unliquidated Obligations (NULOs) until reconciled in both MOCAS and the accounting station records in GAFS.
· Review JOCAS and ISMART reimbursement and billing reports and take action to correct any unfunded costs.
· Submit a monthly report summarizing all reconciliation efforts and unresolved discrepancies.
· Identify, research, and initiate corrective actions for iSMART JON unlinks.
· Maintain records for journal vouchers processed.
· Assist budget analysts in obtaining voucher information from DFAS and other organizations.
1.3.2.7 Resource Advisor
The contractor shall:
· Support the Responsibility Center Manager (RCM) on matters related to the financial management and planning of assigned mission programs/projects and/or organizational indirect funding.
· Attend Resource Advisor training offered by the Financial Management Division.
1.3.2.8 RESERVED
1.3.2.9 RESERVED
1.3.3 PROGRAM/PROJECT SUPPORT.
The contractor shall support divisions, branches, and individual technical projects. Overall support of an effort includes, but is not limited to providing: program planning; program control support; funding support and tracking; schedule monitoring and reconciliation; computer support; facilities support; safety and security support.
1.3.3.1 Program Planning.
The contractor shall:
· Support the divisions’, branches’, and projects’ strategic planning to improve the direction and focus of programs/projects using strategic planning tools and techniques.
· Prepare detailed plans, budgets, and schedules for assigned programs/projects, and participate with senior government analysts in the fiscal program/project planning.
· Support the division, branch and individual programs/projects with out-year financial planning activities such as the Program Objective Memorandum (POM) inputs, Budget Estimate Submission (BES) adjustments, etc.
· Provide reports and summaries as an input to division and branch program briefings and provide adequate documentation support such as Research, Development, Test and Evaluation (RDT&E) Descriptive Summaries and the AFRL Science and Technology Plan.
· Provide all necessary support required in reprogramming of funds and funding levels due to manpower or other changes.
· Review plans to ensure funding requests agree with established funding allocations.
· Provide all necessary support to the division, branch, or project management in correcting any identified deficiencies.
1.3.3.2 Financial Program Control, Tracking & Support.
The contractor shall:
· Review the project’s work breakdown structures (or similar project structure) and databases to track Government labor hours and shall interface with JOCAS/ISMART systems for support of the technical projects.
· Budget/forecast civilian labor costs and perform labor variance reviews.
· Maintain database queries that provide the needed input for labor variances.
· Provide oversight on contractor division financial personnel to ensure they are trained properly, funding documents are created and processed in a standardized way, and budgets, obligations, and expenditures are tracked, corrected, updated, and reported in an accurate and consistent manner.
· Consolidate financial data from branches and programs into division-level reports for review by division management. When required, attend directorate financial execution reviews.
· Ensure the accuracy of the labor variance reports and the actual costs, and hours, both of which come from JOCAS.
1.3.3.3 Funding Support and Tracking.
The contractor shall:
· Initiate the request for, and sign as requester on, funding documents for projects on contract and for any other contract items requiring additional funds.
· Support the project manager or project officer in the establishment, correction and completion of Job Order Numbers (JONs).
· Get an assigned Defense Technical Information Center (DTIC) number to support each Research and Development (R&D) JON that is created.
· Ensure that all levels of management have consistent and accurate financial information on assigned projects.
1.3.3.4 Schedule Monitoring and Reconciliation
The contractor shall:
· Review the contracts of assigned projects for schedule adequacies.
· Report any discrepancies, shortfalls, overages or schedule anomalies based on overall project of program goals to the project officer.
· Make recommendations and aid in reconciling any schedule errors or discrepancies found during the reviews.
1.3.3.5 Program/Project Computer Support:
The contractor shall:
| - | Maintain, administer, design, and implement databases to aid in the management of the technical efforts. This shall include using off-the-shelf software, such as Microsoft Access, Microsoft Project, or similar software packages to manage assigned programs/projects and the design, development, testing, and operation of unique computer applications relating to budget planning, execution, and program control. |
| - | Query databases and enter data to respond to requests for information, generate reports, and provide graphic representations of database information. |
1.3.3.6 RESERVED.
1.3.3.7 Program/Project Safety & Security:
The contractor shall:
· Provide support in the evaluation of program/project safety and security requirements.
· Support the creation of project safety and security guides.
· Support the reporting of safety and security deficiencies and corrections to such deficiencies.
· Support the Division or Branch as Office Security Manager (OSM).
· Support the division, branch, or project as part of the government team performing end-of-day security checks.
· Serve as courier for classified material as required.
· Respond to alarm calls from 377 Security Forces Squadron (SFS) as required.
· Be authorized to open and close secure facilities.
1.3.3.8 RESERVED
1.3.4 PROGRAM CONTROL SUPPORT, EXECUTION, AND REPORTING
The contractor shall provide accurate updating, appropriate reviews, projections, required execution, and comprehensive reporting of all technical directorate current/future program/project status allocations to designated authorities.
1.3.4.1 Program Control Support
The contractor shall:
· Identify at risk program/project funding allocations, and provide corrective options to designated authorities.
· Coordinate and provide updates of manpower allocations and the resulting impact to designated authorities, to support rescissions, program budget decisions, and other reprogramming actions.
· Coordinate, verify, and provide review on the potential impact of terminations and liabilities
· (cuts, and estimates) to designated authorities.
· Perform review, identify program impact, and provide redirection options for program budgets due to rescissions and other budget exercises to designated authorities.
· Coordinate with the individual Technical Directorates’ program/project offices in finalizing Defense Advanced Research Projects Agency (DARPA) orders, Budget Estimate Agreements (BEA), Budget Authorizations (BA), Program, Budget and Accounting System (PBAS), Descriptive Summaries (DS), etc.
· Coordinate and review program resources vs. requirements to properly address projected agreements between various government agencies to meet current and future year requirements.
· Coordinate and ensure accuracy of annual/ongoing planning/process efforts, for example, Science and Technology (S&T) Plans, Modernization Planning Process (MPP) and Technology Transition Plans (TTP) inputs.
· Support accurate and comprehensive Program Objective Memorandum (POM) and Amended POM (APOM) inputs.
· Review, coordinate, and verify Descriptive Summaries (DS) inputs.
1.3.4.2 Program Control Execution
The contractor shall:
· Maintain accurate program level updates (e.g., Focused Technology Area/Technical Area (FTA/TA) tables in ISMART), to ensure that the JOCAS and ISMART systems program information/status is correct.
· Support individual Technical Directorates’ program/project offices in collecting pertinent input data, reviewing input data vs. existing requirements, and summarizing impact for inclusion in Missile Defense Agency (MDA) and as well as other customer databases.
· Track, execute, and provide reports on the timeliness of commitments, obligations, burn rates, accruals, and execution of program/project spend plans (planned vs. actual and planned vs. allocations) to designated authorities.
1.3.4.3 Program Control Reporting
The contractor shall:
· Provide the necessary data/position reports/papers to support the government’s position on significant funding and resource issues, concerns, and potential problem areas to higher headquarters.
· Provide support/briefing preparation for Execution Reviews (ER), Technology Management Reviews (TMR), Space Experiments Review Board (SERB), Technology Area Review and Assessment (TARA), and Scientific Advisory Board (SAB), and coordinate with other organizations such as SAF, MDA, etc.
· Ensure accuracy of reports on Federally Funded Research and Development Centers (FFRDC) activities and reviews to meet the government’s obligation to support the National Science Foundation Survey (NSFS).
1.3.5 ADDITIONAL SUPPORT FUNCTIONS.
The contractor shall provide support in additional functional areas. Such support includes, but is not limited to, the following.
1.3.5.1 RESERVED
1.3.5.2 RESERVED
1.3.5.3 RESERVED.
1.3.5.4 General Training Manager.
The contractor shall:
Coordinate and administer an organization-wide, multi-faceted training program, which meets government requirements. Training topics may include, but are not limited to, the use of new or existing Budget/financial computer programs and software, understanding new financial management methodologies, and required AF training (e.g., computer software training). The scope of requirements shall include, but not limited to performing the following:
| 1) Create the curricula and content of the course, | |
| 2) Create course materials, | |
| 3) Conduct the training course, and | |
| 4) Request critiques from students and incorporate appropriate changes. |
· Coordinate and implement corporate training plans based on organizational training needs.
· Facilitates training programs through formal review and reporting.
· Identify and suggest innovative solutions or strategies, including computer based training, that meet mission objectives and improve overall mission accomplishment.
· Assist and provide information and procedures to organizational training programs; as needed, create and present lesson plans, materials, documentation, etc.
· Maintain and derive reports from a training database.
· Prepare and monitor the training budget.
· Research and schedule training courses.
· Maintain suitable materials, facilitate classes, and keep abreast of new leadership and managerial techniques offered commercially.
1.3.5.5 Protocol.
The contractor shall:
- Provide protocol support. Protocol support may include, but is not limited to:
1) Planning and coordinating agendas for official visits, conferences, working group meetings, and other official functions at both government and non-government facilities.
2) Provides support for retirement ceremonies and rehearsals including information and recommendations regarding etiquette rules.
3) Coordinate with other protocol offices, distinguished visitors’ staffs and other support personnel.
4) Design and produce media such as invitations, programs, brochures, scripts, letters, manuals, checklists, signs, and table tents using computer software (e.g., Microsoft Office).
5) Provide general logistical, management, and administrative support for the Protocol office. Performs any other duties deemed necessary to fulfill requirements of the function supported. This may include adjusting normal duty hours to accommodate function agendas. The contractor shall provide a cellular phone for this function.
1.3.5.6 R&D Case File Monitor or Work Unit Administrator .
The contractor shall:
- Function as the R&D Case File (CF) Monitor. Perform all duties required to ensure that the CF program is maintained and improved in such a way that all Department of Defense (DOD), Air Force (AF), AFRL and other requirements are met. The contractor shall work with the Phillips Research Site (PRS) Records Manager and staff (RVIR) to ensure that CF activities and the duties listed below are coordinated, synergistic, and not redundant within the site’s Records Program. Duties will include, but are not limited to:
Maintaining a current understanding of all appropriate requirements and regulations pertaining to CF and Work Unit (WU) management, including specific documentation required for various types and sections of CF, Maintaining Microsoft Excel or database records as required, ensuring that the program manager has a current, accurate list of all CFs and WUs and associated information. The information in the records will include, but is not limited to, inspection dates and status, WU review status, WU summary (DTIC) status, the project officer responsible for each CF/WU and other POCs, Providing CF/WU training to Functional Area Records Managers (FARMs), Record Technicians (RTs), Project Officers (POs) and others as required, Ensuring that WU summaries are entered in the appropriate database, Scientific and Technical Information Transfer (STINT) summary database, or other database as required, Performing periodic R&D case file inspections, tracking results and corrective actions,.
Preparing (with assistance from the program manager) AFRL Form 2913s, Laboratory Management Reviews, Preparing (with assistance from the PM) AFRL Public Affairs/OPSEC forms, and Track and file all monthly/quarterly status and cost reports.
1.3.5.7 Facilities/Equipment Support (PRS Site, Division, or Branch Level) The contractor shall:
· Support the Facility Manager.
· Perform duties associated with the management of maintenance, repair, and construction of real property to include monitoring the facility contracts, interfacing with base civil engineering or their contract representatives, the Army Corp of Engineers, or others as necessary to insure timely completion of facility work orders and projects.
· Maintain databases of real and physical properties. Databases will include digital photos, maintenance and repair, minor construction, and military construction. Must be able to utilize basic software tools such as Microsoft Word, Excel, PowerPoint, ESRI ArcView, Autodesk AutoCad, Automated Civil Engineering System (ACES), and Work Information Management System (WIMS)
· Ensure building custodians/managers are maintaining their facilities within established KAFB and AF procedures and that the building custodians/managers are maintaining on-site supplies required for each building assigned.
· Initiate/coordinate/ensure satisfactory completion of work orders called into Civil Engineering.
· Perform duties of Division or Branch Information Technology Equipment (ITE) Custodian/Equipment Custodian.
· Perform duties of Division or Branch Building Custodian.
The contractor may perform the duties of ITE Custodian, Equipment Custodian and Logistics Support Stock Monitor in accordance with paragraph 3.2 of this document.
1.3.5.8 RESERVED
1.3.5.9 RESERVED
1.3.5.10 RESERVED
1.3.5.11 RESERVED
1.3.5.12 RESERVED
1.3.5.13 RESERVED
1.3.5.14 S&T Information (STINFO) Liaison
The contractor shall:
1) Track suspense’s related to S&T information metrics and coordinate the final product. This includes: status of both draft and final technical reports (TRs), status of annual case file audits and action items resulting from those audits, status of initial, annual and final LMR accomplishments.
2) Manage suspenses (i.e., taskings to provide data and information). Suspense management includes, but is not limited to:
a) Research/clarify the task and providing a detailed write-up of the requirement.
b) Disseminate and track responses from, affected offices and individuals.
c) Compile information received and consolidate information into a single report/package.
d) Check responses for accuracy/compliance and request changes/additions as required.
e) Provide information needed to complete taskings and assistance to offices/individuals answering the suspense.
f) Provide suspense status and identifying issues.
3) Identify and suggest improvements in the STINFO services to include internal changes, maintain a current inventory of scientific and technical information to provide data to higher management.
| 4) Ensure compliance with policy and procedures for tracking technical report processing | from completion of the draft through distribution of printed or other media. |
| 5) Effectively coordinate with the Division STINFO Program on a regular |
basis to identify problems and recommend solutions.
| 6) Coordinate STINFO instructions and procedures for improving service throughout the divisions. | |
| 7) Prepare accurate reports for the directorates and divisions upon request and as required, ensuring established suspense dates are met. | |
| 8) Effectively manage and maintain the STINFO database. | |
| 9) Review and edit contractor prepared and in-house prepared technical reports prepared by subject-matter experts. | |
| 10) Coordinate sound methods for local STINFO implementation to include training and | briefings, in a timely and effective manner. |
| 11) Develop, track, review and report metrics for all key STINFO functions in a timely and accurate manner. |
1.3.5.15 RESERVED
1.4 MANAGEMENT REQUIREMENTS.
1.4.1 Quality Control Plan.
The contractor shall develop, maintain, enforce, and document a Quality Control Plan (QCP). The QCP shall ensure that the government receives the level of quality that is consistent with the requirements specified in each task order. The contractor shall be responsible for overall responsiveness, cost control, adherence to schedules, professional and cooperative behavior, technical quality of work, management of contractor team’s efforts including level of understanding of PRS mission, and commitment to customer satisfaction. The QCP shall be sufficiently detailed to provide the contractor’s methodology for identifying and recruiting qualified personnel for support requirements identified in the areas in Paragraph 1 of this PWS (“Description of Services”). The QCP shall also provide the contractor’s methodology for resolving problems identified by the Government during reviews conducted in accordance with Paragraph 2 of this PWS (“Service Delivery Summary”). The QCP shall also provide the contractor’s methodology for establishing an internal feedback system for support personnel, and for resolving problems identified by that feedback system.
The QCP shall be made available for government review upon request.
Three specific sections should be addressed to demonstrate and validate that the services or deliverables to be provided under the contract are completed with a level of quality that meets the minimum performance threshold established in the Service Delivery Summary (SDS) items found in the Performance Work Statement. Suggested table of contents and specifics for a Quality Control Plan:
| 1.0 QUALITY MANAGEMENT APPROACH | |
| 1.1 Quality Philosophy | |
| 1.2 Quality Management and the Employee | |
| 2.0 QUALITY ASSURANCE | |
| 2.1 Quality Assurance Organization | |
| 2.2 Quality Assurance Roles and Responsibilities | |
| 2.3 Quality Assurance Procedures | |
| 3.0 QUALITY CONTROL and QUALITY STANDARD | |
| 3.1 Performance Areas and Importance Ranking | |
| 3.2 Quality or Tracking Tools | |
| 3.3 Metrics or Reports | |
| 3.4 Identifying and Resolving Performance Concerns |
- Quality Management Approach: The overall approach for managing contract quality is described in this section of the Quality Control Plan. Discuss your overall quality philosophy and describe how your employees are integrated into the quality management process.
- Quality Assurance: Quality assurance activities focus on the processes being used to manage and deliver the services or deliverables. Organizational charts, communication lines, decision making authorities, criteria to be employed when determining if and when to elevate a performance issue are among the areas that should be thoroughly described in the QCP.
- Quality Control and Quality Standards: Quality control activities should be performed continually throughout a contract to verify that management, services rendered or deliverables are of high quality. The PWS contains SDS items that establish performance thresholds or quality standards. The service provider’s performance will be evaluated against the SDS criteria before the performance is accepted. The QCP should describe how the service provider will determine when services or deliverables specified in the SDS are complete and correct. The service provider may also discuss and describe areas in the PWS felt to be of particular importance in the successful performance of this contract. As a minimum each SDS item should be discussed. Topics covered in this section of the QCP include:
- Identify each performance area and the level of importance to the overall contract;
- Identify the specific quality tools or tracking method(s) to be utilized for each performance area;
- Identify service provider metrics or report areas and frequencies;
- Identify the methods to be used to identify a performance weakness and describe resolution approaches whether discovered by your quality control processes or identified by the government.
2.0 SERVICE DELIVERY SUMMARY.
| SDS Item Number |
| PERFORMANCE OBJECTIVE |
| PWS Paragraph Reference |
| PERFORMANCE THRESHOLD |
| 1 |
| Personnel Performance: Contractor performance must meet specifications of the Contract and Task Order Performance Work Statement (PWS) requirements, to include timely and accurate task order document and report requirements, customer interaction and feedback, and contributions to meetings and reviews. |
| 1.3, 2.1, 4.17 |
| Contractor receives no more than three customer complaints (substantiated by the COR and the PCO) per assessment period. Unsatisfactory performance must be resolved within 10 working days using the CDR process. |
| 2 |
| Resource Control: The Contractor must effectively monitor funding on each individual Task Order and effectively control the expenditures of all Other Direct Costs (ODC's). |
| 1.3, 2.1 4.7 |
| No ODC expenditures may be incurred prior to formal government approval as specified in paragraph 4.7 of the PWS. Ineffective control of ODCs will be resolved within 10 working days using the CDR process. |
| 3 |
| Management: The contractor must be responsive to Government requirements, ensure PWS compliant performance, provide prompt identification and resolution of problems, effectively communicate concerns with the Air Force Contracting Officer Representative (COR)/Program Manager, and meet the delivery schedule required in the Contract Data Requirements List (CDRL). |
| 1.3, 1.4, 2.1 |
| The Contractor can receive no more than three total customer complaints (substantiated by the COR and the PCO), to include timely CDRL delivery, per assessment period. Unsatisfactory performance must be resolved to the action within 10 working days using the CDR process. |
| 4 |
| Security: Contractor meets all security requirements, to include the DD254, identified in the Contract and Task Order PWSs. |
| 4.16 |
| Compliance is mandatory; no failures to meet security requirements are acceptable. Each security violation must be resolved to the government's satisfaction within 3 working days using the CDR process. |
| 5 |
| Overall Quality of Performance: Contractor must efficiently perform all PWS tasks, including those requiring contributions to meetings and reviews. |
No more than three total instances of failure to meet PWS requirements, listed in the above SDS items per assessment period.
2.1 PERFORMANCE EVALUATION: Performance will be assessed through evaluation using the performance objectives and thresholds specified in the contract Service Delivery Summary, and/or Task Orders, (QAP have the right to conduct assessment for SDS items and non-SDS items as well.) For clarity, the Surveillance Reports (SRs) for each task order will be submitted to the COR, the COR will consolidate the inputs and provide a single report to the contracting officer for each period being reported. The CO will provide feedback to the contractor.
2.2 Any discrepancies or problems occurring during the assessment cycle will be brought to the attention of the COR, contract specialist and contracting officer by whatever means is most expeditious and appropriate (personal visit, phone call, or e-mail). The SR will be submitted to the Contracting Officer within 15 working days of the end of each assessment period. Each area assessed and rated, must be supported by objective data (or subjective observations). The evaluation areas used to assess the SDS items, and non-SDS items are:
2.2.1 Evaluation Area #1: Quality of Product or Service. Assess the contractor’s conformance to contract requirements, specifications and standards of good workmanship (e.g., commonly accepted technical, professional, environmental, or safety and health standards). List and assess any sub-elements to indicate different efforts where appropriate. Include, as applicable, information on the following:
· Are reports/data accurate?
· Does the product or service provided meet the specifications of the contract?
· Does the contractor’s work measure up to commonly accepted technical or professional standards?
· What degree of government technical direction was required to solve problems that arose during performance?
For Operations Support: Assess how successfully the contractor meets program quality objectives such as producability, reliability, maintainability and inspectability. The Approving Official (AO) must be flexible in how contractor success is measured; e.g., using data from field reliability and maintainability and failure reports, user comments and acceptance rates, and scrap and rework rates. These quantitative indicators may be useful later, for example, in source selection evaluations, in demonstrating continuous improvement, quality and reliability leadership that reflects progress in total quality management. Assess the contractor’s control of the overall production process to include material control, shop planning and control, and status.
2.2.2 Evaluation Area #2: Schedule. Assess the timeliness of the contractor against the completion of the contract, task orders, milestones, delivery schedules, and administrative requirements (e.g., efforts that contribute to or affect the schedule variance).
This assessment of the contractor’s adherence to the required delivery schedule should include the contractor’s efforts during the assessment period that contributes to or affects the schedule variance. This element applies to contract closeout activities as well as contract performance.
2.2.3 Evaluation Area #3: Cost Control. Assess the contractor’s effectiveness in forecasting, managing, and controlling contract cost. Include, as applicable, the following information:
· Does the contractor keep within the total estimated cost (what is the relationship of the negotiated costs and budgeted costs to actuals)?
· Did the contractor do anything innovative that resulted in cost savings?
· Were billings current, accurate and complete?
· Are the contractor’s budgetary internal controls adequate?
2.2.4 Evaluation Area #4: Business Relations. Assess the integration and coordination of all activity needed to execute the contract, specifically the timeliness, completeness and quality of problem identification, corrective action plans, proposal submittals, the contractor’s history of reasonable and cooperative behavior (to include timely identification of issues in controversy), and customer satisfaction. Include, as applicable, information on the following:
· Is the contractor oriented toward the customer?
· Is interaction between the contractor and the government satisfactory or does it need improvement?
· Include the adequacy of the contractor’s accounting, billing, and estimating systems and the contractor’s management of Government Furnished Property (GFP) if a substantial amount of GFP has been provided to the contractor under the contract.
2.2.5 Evaluation Area #5: Management of Personnel Assess the contractor’s performance in selecting, retaining, supporting, and replacing, when necessary, key personnel. For example:
· How well did the contractor match the qualifications of the position, as described in the contract, with the person who filled the key position?
· Did the contractor support key personnel so they were able to work effectively?
· If a key person did not perform well, what action was taken by the contractor to correct this?
If a replacement of a key person was necessary, did the replacement meet or exceed the qualifications of the position as described in the contract schedule
2.2. Frequency and Methods of Inspection:
Each task order receiving contractor support will perform surveillance reports. Assessments will be done quarterly upon contract award; good performance will be rewarded by reduced surveillance, with the objective being semi-annual assessments. Each Task Order will be assessed by the cognizant Quality Assurance Personnel (QAP—one per Task Order), and the results will be provided to the COR. The COR will compile the assessments from all task orders into one report and forward to the CO, who in turn will notify the contractor. Notwithstanding the requirement for periodic reporting, any discrepancies or problems occurring during the assessment cycle will be brought to the attention of the COR by the QAP. The COR will identify these discrepancies or problems to the BOSS contractor, through the CO and establish a schedule for resolution. The status report required by the Contract Data Requirements List for each Task Order will be provided to the cognizant QAPs for review and reconciliation by the COR. Discrepancies between the contractor’s status report and the QAP’s records will be identified to the contractor by the COR, and a schedule will be developed for resolution.
3.0 GOVERNMENT FURNISHED RESOURCES and SERVICES
When the Task Order requires the contractor to work in a government facility, government shall furnish and make available working space, equipment and network access. Copies of required materials cited in the RFP, PWS, DD Form 254, and/or in the Task Order will be provided to the contractor in hard copy or soft copy. All materials will remain the property of the government and will be returned to the QAP upon request or at the end of the Task Order period of performance.
3.1 Government Furnished Resources
a.) Facilities: The government will provide office space, cubicle, or work area (hereinafter referred to as “office”) for each requirement identified in a Task Order.
b.) Equipment:
1) ADPE Equipment and Software: The government will provide a computer for each position identified in the Task Orders. Each computer will have the basic necessary software required to perform the duties ascribed to the requirement (such as Microsoft Office).
2) Communication Equipment: Each office provided by the government will have a telephone. Each computer that must be linked to local servers and/or to the internet will be so linked.
c) Furniture: Each office provided by the government will have a desk and chair. Additional furniture (such as bookcases, credenzas, etc.) will be provided upon determination of need by the government.
d) Government Furnished Vehicles: The government will furnish all Vehicles/ Material Handling Equipment (MHE). The government will provide, for the Service Provider’s use in performance of this contract, the vehicles/MHE, as is, that are assigned to the organizations being supported. Government furnished vehicles will only be used in the performance of the contract. Under 41 CFR 101-38.301-1, contractors are prohibited from using such vehicles for home-to-work transportation consistent with Pub. L. 99-550 amending 31 U.S.C. 1344. The repair and maintenance of the aforementioned vehicles will be provided by the government to support the requirements of this PWS.
Vehicle/MHE Maintenance: The government will provide scheduled and unscheduled maintenance on the Government furnished vehicles. Wrecker service and roadside repairs will be available. The service provider shall be responsible for repair costs, parts and labor, which result from accidental damage, vehicle abuse, or other damage beyond fair wear and tear as determined by the vehicle maintenance personnel.
Inspections/Light Maintenance: The contractor/operator of all government vehicles will perform daily inspections of the vehicle and document their findings in the vehicle inspection forms. The contractor/operator shall also perform light maintenance on government furnished vehicles. Light maintenance includes checking oil, water, tires, washing the truck periodically when required, and taking the vehicle to maintenance when required by the government.
Fuel and Oil: The government will furnish all fuel, engine oil, and related petroleum products for government furnished vehicles/MHE for the performance of work listed herein.
Driver’s License: All service provider employees must have a valid state driver’s license and obtain a government license to operate the types of vehicles and MHE specified in this contract per AFI 24-301, paragraph 4.8, Vehicle Operations.
e) Custodial Service. Services which include cleaning of the bathrooms, cleaning of the common areas (to include vacuuming and sweeping and wet mopping), vacuuming of offices and cubicles will be provided by the government for offices provided in accordance with paragraph 3.1(a) above. It is the responsibility of the contractor to remove all trash created in offices provided in accordance with paragraph 3.1(a) above.
f) AFRL will request base telephone service for the contractor to include common user instruments. Telephone service provided will include access to local off base service, DSN and FTS as needed. All service will be provided for ‘official use only’ in performance of the contract. Commercial service as needed by the contractor for company business will not be provided.
3.2 Property Control Procedures
Property control procedures will be established by the contractor for all government furnished property, facilities and equipment in accordance with government instructions. Computers and peripheral equipment will not be signed over to the contractor as Government Furnished Equipment. Hand receipts will be used to track the assignment of such equipment, and location and condition will be verified through periodic audits. The contractor’s signature on a hand receipt shall indicate the contractor’s acceptance of responsibility for the proper use and care of such equipment. This could include financial responsibility for lost or stolen equipment if contractor negligence is established. The contractor may perform the duties of ITE Custodian, Equipment Custodian and Logistics Support Stock Monitor per the below statement.
"Contractor shall perform the duties of ITE Custodian and Equipment Custodian, on an as required basis, in accordance with AFI 23-111, AFI 33-112 Computer System Management, and AFMCI 23-201 Logistics Materiel Control Activity Operation Instruction. In addition the contractor shall perform the duties of Logistics Support Stock Monitor, on an as required basis, in accordance with AFMCI 23-201 and AFMCP 23-202."
3.3 Records Management
All records generated under this PWS are government property. Contractor shall comply with the provisions and requirements of the AFRL Records Management program.
Contractor shall ensure all records are properly maintained, protected, disposed of, and staged in accordance with AFI 33-322, Records Management Program and associated supplements; AFI 33-364, Records Disposition-Procedures and Responsibilities;
and AFRLI 61-201, Research and Development (R&D) Case Files and associated supplements.
3.4 Base Support
Office space, office supplies, computer equipment and time, telephone, computer graphic equipment (such as a scanner), and reproduction facilities will be provided for each requirement identified in the Task Orders. Offices will be provided for the Contract Manager and their deputy.
3.5 Contractor Personnel.
The contractor shall be responsible for employing qualified personnel to perform all tasks. The contractor shall have the personnel, organization, and administrative controls necessary to ensure that all delivered services and products meet all requirements specified in the PWS.
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