KAFB RFQ - Attch 1 - Performance Work Statement_Amended.pdf

PERFORMANCE WORK STATEMENT (PWS)

Local Telecommunication Services (LTS)

Kirtland AFB, NM

VERSION: 3.0

5 Feb. 2021

Kirtland AFB

PWS Version 2b Date:5 Feb 2021

Page i of 22

TABLE OF CONTENTS

1. INTRODUCTION

1.1. Objective

1.2. Background

2. SCOPE

2.1 Outages

2.2. Services Summary

3. GOVERNMENT PROVIDED SPACE AND SERVICES………………………………….5

3.1. Securing and Safeguarding

3.2. Rack Space

3.3. Environmental Controls

3.4. Wall Space

4. GENERAL REQUIREMENTS

4.1. Personnel

4.2. Government Emergency Telecommunications Service (GETS)

4.3. Interconnection Agreements, and Cutover Plans

4.4. Safety, Health and Fire Protection Requirements

4.5. Manpower Reporting

4.6. Service and Reporting…………………………………………………………………..8

4.7. Call Tracing………………………………………………………………………………9

4.8. Transfer of Service……………………………………………………………………...9

4.9. Future Contract Transition……………………………………………………………...9

5. APPENDICES

APPENDIX 1 – SITE SPECIFIC REQUIREMENTS…

APPENDIX 2 - DEFINITIONS & ACRONYMS

Date: 5 Feb 2021

1. INTRODUCTION

1.1. Objective

This requirement will provide essential Local Telecommunication Services (LTS) and features supporting Kirtland AFB, NM Site specific equipment connectivity requirements are identified in Appendix 1, along with required features. This LTS will support the installation 24 hours a day/seven days a week/365 days a year (24/7/365).

1.2. Background

Historically, the 38th Contracting Squadron (38 CONS) acquired LTS on behalf of its customer sites using a Government-driven Statement of Work (SOW), which limited the contractor to providing services using legacy systems and equipment. LTS does not include long-distance or Defense Switching Network (DSN) services, which are beyond the scope of this action. Due to changes in technology, equipment, and processes, it has become evident that the Government should acquire these services in a performance-based manner, consistent with the principles contained in Air Force Instruction (AFI) 63- 138 “Acquisition of Services.” These services are considered Information Technology (IT) In Accordance With (IAW) Defense Federal Acquisition Regulation Supplement (DFARS)

239.74 “Telecommunications Services.” The requirement herein represents the site’s performance-based requirements for local “dial-tone” and ancillary services as defined herein. As a part of the new process, the Air Force (AF) encourages the Contractor to identify or suggest improvements to existing LTS processes, operating procedures, systems, or applications to the Contracting Officer (CO).

2. SCOPE

The Contractor shall provide all labor, tools, facilities, materials, and services needed to perform and provide local access to the designated circuit demarcation point(s) identified in Appendix 1 to this PWS. These services shall include any equipment, wiring, or infrastructure to ensure the Contractor’s proposed solution is compatible with the Government’s current infrastructure without additional Government expense. These services shall not include residential or business services for non-Government entities or Government contractors. The Contractor shall follow all Federal Communications Commission (FCC), Public Utility Commission (PUC), Department of Defense (DoD), AF, and industry standards for this requirement.

The Contractor shall provide and install transmission equipment and cables for local exchange access and transport service circuits to the Government-provided floor space at the Government demarcation location(s) identified in Appendix 1. The Contractor shall connect to Government-provided power connection points and termination frames. The Contractor shall coordinate with the Government Point of Contact (POC) (primary and alternate names, emails, and telephone numbers shall be provided by the Government

No Later Than (NLT) five days after contract award) prior to any installation. The Government does not authorize aerial cable installations.

The Contractor shall plan and coordinate with the Government for service transition to SIP Trunks with diverse routes after cutover - see 5.4.4 and 5.12. Service Transition to SIP may not be executed till as late as Option Year 3.

2.1 Outages

2.1.1. Scheduled Outage. The Contractor shall notify the Government POC of any scheduled outage that will affect any telecommunication service. The Contractor shall inform the Government POC NLT 30 days prior to the scheduled outage. The Contractor shall provide a detailed explanation for the outage to include the amount of downtime and end users affected. The Contractor shall notify the Government POC via email of the need for any scheduled service outages. Such outages shall be scheduled to minimize inconvenience to users. Any affected equipment and circuits need to be approved by the Gov POC prior to any service disruption. The Contractor shall follow procedures identified below for outages.

2.1.2. Unscheduled Outages. If multiple facilities, areas, primary trunks, or cables/fibers are impacted, the Government POC shall assign the category of the outage and establish the repair priority. The Contractor shall notify the Government POC verbally of problem(s) and follow-up with documentation via email within time specified for each outage type.

2.1.3. Outage Procedures. The Contractor shall follow procedures identified below for outages. In all cases, notification shall include:

Reason for interruption;

Duration;

Start and stop times;

Affected equipment, lines, and buildings; and

Restoration action (what service was impacted and how service was restored)

2.1.4. Outage Priority, Restoration of Service, and Maintenance. The Contractor shall respond and restore service outages. From the time of receipt of the notification, the Contractor shall respond and coordinate with the Government POC within the time limits indicated below. For mission-essential functions, the Government POC shall identify and prioritize the essential contractor services. The Contractor shall prioritize and perform restorations IAW the Telecommunications Services Priority (TSP) and Restoration Priority List (RPL), which are provided by the Government POC. In the event that the Contractor anticipates not being able to perform any of the essential contractor services (i.e. beyond the Contractor’s control) IAW the TSP and RPL during a crisis situation, the Contractor shall notify the Government POC as expeditiously as possible and use its best efforts to cooperate with the Government in the Government’s efforts to maintain the continuity of operations. If the Government POC determines that the outage restoration time frames cannot be met for other non-mission essential functions, the Government POC can declare any outage restoration priority level as catastrophic to emergency to serious to routine if the outage significantly affects the mission of the Government.

2.1.4.1. Catastrophic Outage. A catastrophic outages demands immediate attention, such as a total loss of service, loss of network control, and loss of call processing capability to 95% or more of equipped lines and/or trunks. The Government POC can declare any outage as a catastrophic outage if the outage significantly affects the mission of the Government. A catastrophic outage is normally a sudden and widespread disaster stemming from the result of a man made or natural disaster in which property and site network infrastructure are completely destroyed. Restore service time will be determined from the time the Contractor responds to the Government’s notification IAW the local TSP and RPL requirements. The Contractor must advise the Government POC of their restoration procedures for the base in a catastrophic situation. The Contractor shall respond to the outage NLT one hour of receipt of notification by the Government POC and advise the Government POC of its restoration procedures for a catastrophic situation.

The Contractor shall provide the Government POC with updates NLT every four hours on the status of restoration actions.

2.1.4.2. Emergency Outage. An emergency outage demands rapid action. The Government POC can declare any outage as an emergency outage if an outage significantly affects the mission of the Government. Emergency is defined by the Government as any outage that severely hampers the Air Force mission and can be restored within the restoration parameters. The Contractor shall respond to the outage NLT one hour of receipt of notification by the Government POC. The Contractor shall restore service NLT eight hours from the time the Contractor responds to the Government notification.

2.1.4.3. Serious Outage. A serious outage demands timely action, as such as degraded service or a fault condition that makes the system perform at a level less than that for which it is designed; condition discovered in automatic routing which has not shown in the operation of the equipment, but requires attention. The Government POC can declare any outage as a serious outage if an outage significantly affects the mission of the Government. The Contractor shall respond to the outage NLT one hour of receipt of notification by the Government POC. The Contractor shall restore service NLT 24 hours from the time the Contractor responds to the Government notification.

2.1.4.4. Routine Outage. A routine outage minimally disrupts service to property, equipment, and site infrastructure. The Government POC can declare any outage as a routine outage if an outage does not seriously affect the mission, but does hamper day-to-day operation of the Government installation. The Contractor shall respond to the outage NLT one hour of receipt of notification by the Government POC. The Contractor shall restore service NLT two calendar days from the time the Contractor responds to the Government’s notification.

2.1.4.5. Outage Contact. The customer must have the ability to reach the vendor’s network operations center on a 24/7 basis. The contractor shall provide a 24 hour/7 days a week phone number to receive outage messages. Ref. 5.14.

2.2. Services Summary

2.2.1. Services Summary (SS)

Performance Element Number

Performance Objective PWS Paragraph

Performance Threshold

1 Perform and provide local access at the designated circuit demarcation points identified in Appendix 1 to this PWS.

2 Continuous operation local phone service 24/7/365 with 99.9% availability

2 Inform the Government POC NLT 30 days in advance of scheduled outage providing a detailed explanation for the outage.

2.1.1 Timely and detailed

notification provided 100% of time

3 Responds and restores Catastrophic Priority service outages IAW PWS, TSP, and RPL as coordinated with the Government POC.

2.1.4 and 2.1.4.1

Timely response to notification and timely restoration of services provided 100% of the Time

4 Respond and restore Emergency Priority service outages IAW PWS, TSP, and RPL as coordinated with the Government POC.

2.1.4 and 2.1.4.2

Timely response to notification and timely restoration of services provided 100% of the time

5 Respond and restore Serious Priority service outages IAW PWS, TSP, and RPL as coordinated with the Government POC.

2.1.4 and 2.1.4.3

Timely response to notification and timely restoration of services provided 100% of the time

6 Respond and restore Routine service outages IAW PWS, TSP, and RPL as coordinated with the Government POC.

2.1.4 and 2.1.4.4

Timely response to notification and timely restoration of services provided 100% of the Time

7 Availability to receive outage notifications

2.1.4.5 Timely response to

notification and timely restoration of services provided 100% of the time

2.2.2. Inspection. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. The Government has the right to inspect all services identified within the contract (SS and Non-SS items), to the extent practicable at all times and places during the term of the contract.

2.2.3. Grade of Service. Locations carrying contracted voice grade which is packetized for transport across an IP, MPLS, or other IXC system require grade of service (GoS), implemented as quality of service (QoS), to ensure that end-to-end per-call latency and packet jitter remain within ITU standards. This requirement is applicable to VoIP traffic, video traffic, or other real-time traffic that has been identified and contracted for an elevated GoS. Vendor will ensure QoS end to end including through sub-contracted external LEC/CLEC facilities; implementation strategies that may include Committed Access Rates (CAR), Expedited Forwarding (EF), and traffic shaping determined by customer marked DSCP packets or pre-contracted data flows.

3. GOVERNMENT PROVIDED SPACE AND SERVICES

3.1. Securing and Safeguarding

The Contractor shall have an escort into all secure Government facilities. The Contractor shall be responsible to safeguard all Government provided facilities, equipment and materials contained therein.

3.2. Rack Space

The Government can provide one two post 19” rack for the installation of the Contractor’s provided transmission equipment if desired. Additionally, space is available for the contractor to install a similar 19” rack, should that be necessary. Any racks added will become GOV equipment and will not be removed upon contract termination. The floor space shall be coordinated with the Government POC to accommodate Contractor-provided relay rack(s), at each demarcation point. Space is available for relay rack(s) for Contractor equipment in the demarcation point.

3.3. Environmental Controls

The Government will provide sufficient environmental controls to maintain humidity and temperature within the Contractor’s equipment operating specifications. In addition, the Government will provide primary and emergency conditioned power sources to operate the Contractor’s equipment within manufacturer’s specifications.

3.4. Wall Space

The Government will not accept any wall mounted equipment.

4. GENERAL REQUIREMENTS

4.1. Personnel

The Contractor is solely responsible for ensuring sufficient personnel are assigned to this requirement. Appropriate personnel shall possess the qualifications and certifications to perform the requirements listed herein. These qualifications and certifications shall include those required by the Original Equipment Manufacturer (OEM) to maintain, install, and/or operate the equipment covered by this contract.

4.2. Government Emergency Telecommunications Service (GETS)

GETS will be used in an emergency or crisis situation when the Public Switched Telephone Network (PSTN) is congested and the probability of completing a call over normal telecommunication means has significantly decreased. The Contractor must have NPA (710) in the switch to allow access to the GETS line assigned to a specific site.

Authorized users are provided access to an emergency service by dialing 0/1+710-NXX-

XXXX. The 710 NPA provides access to a tariffed service of the GETS interexchange carriers and the call is billed to the United States Government. (https//cisa.gov/gets)

4.3. Interconnection Agreements, and Cutover Plans

In the event the award is made to a non-incumbent contractor, the incoming Contractor shall submit all Interconnection Agreements (IAs) via link, or as an addendum, to the Government with their quote. The addendum is not included in the technical quote and no page limitations apply to this submittal. Additionally, if providing a quote as a Competitive Local Exchange Carrier (CLEC) for any and/or all services, provide documented evidence of IAs and/or leasing agreements relevant to this effort.

For Government planning and funding purposes, the Contractor, as industry experts, is required to inform the Government of their anticipated cutover time frame. The Contractor shall develop and submit an Initial Cutover Plan to the Government with their technical quote. A Final Cutover Plan is required to be submitted NLT ten (10) working days after contract award. The Government shall approve this plan before cutover preparations commence. This plan shall include installation of the initial required services for cutover of LTS requirements, along with the recommended time frame to complete each phase of the cutover process. The Contractor shall coordinate deviations from the finalized Cutover Plan with the Government POC prior to any work commencing in the affected area. The Contractor shall ensure that all circuits, equipment, and service provided by the incumbent, under the prior contract, are disconnected/discontinued upon successful cutover. At this point, the Contractor shall inform the Government POC that the previous provider’s equipment is no longer needed and may be removed by the previous provider.

Any omissions or discrepancies in the Cutover Plan does not relieve the Contractor of its responsibility to install, cutover, and perform all services identified in this requirement. It is the Contractor’s responsibility to resolve any issues associated with these efforts within a time agreed upon by the Government POC and the Contractor.

4.3.1. Cutover Plan Content. The Cutover Plan shall contain, at a minimum, the following site specific information:

a) Overview/Scope of plan, indicating proposed timeframe to complete cutover.

b) A detailed Implementation Plan in working days to complete requirements listed in

PWS as site-specific (see Appendix 1). The use of a Gantt or Milestone chart to illustrate your plan is suggested.

c) Conditions/Support required prior to the start of cutover;

d) A listing of Offered responsibilities;

e) A listing of proposed Government responsibilities;

f) Documentation of required service outage duration(s)

g) A section outlining the proposed roll-back/fall-back plan should the cutover be unsuccessful.

h) Key Departments essential to the Offer’s Installation and Cutover Plan available to participate in routine progress meetings with the Government on a weekly or bi-weekly basis.

i) Key POC List for Contractor, Customer Site and Government Contracting Office must be included in the Final Cutover Plan.

4.4. Safety, Health and Fire Protection Requirements

The Contractor shall follow local procedures established by the local safety and health offices. Reference the instructions in Code of Federal Regulations (CFR) 29, Part 1926.58, Appendix G for proximate to asbestos containing materials. The Contractor shall record and report to the CSO all available facts relating to each instance of accidental damage to Government property or injury to either Contractor or Government personnel.

Depending on final cut-over considered, the Government shall identify any additional safety training required.

4.5. Manpower Reporting

The Contractor shall report ALL Contractor labor hours (including subcontractors) required for performance of services provided under this contract. The Contractor shall completely fill in all required data fields using the Contractor Manpower Reporting

Application (e-CMRA) following web address: http://www.ecmra.mil/. Reporting inputs will be for the labor executed during the PoP during each Government FY, which runs Oct 1 through Sep 30. While inputs may be reported any time during the FY, all data shall be reported NLT Oct 31 of each calendar year, beginning with 2018. Contractors shall direct questions to the AF Support Desk. Information is considered to be proprietary in nature when the contract number and Contractor identity are associated with the direct labor hours and dollars. At no time will any data be released to the public with the Contractor name and contract number associated with the data. Data for AF service requirements must be inputted into the AF eCMRA site. However, user manuals for Government and Contractors are available at the Army CMRA website.

4.6 Billing and Service Reporting Requirements.

The Contractor will establish a single Billing Telephone Number (BTN) or Account Telephone Number (ATN) for all awarded services. The same BTN/ATN will be utilized for any subsequent service changes as a direct result of any contract modification issued by the 377 MSG/PK office. All sub-accounts will be tied to main BTN/ATN. Contractor shall consider DoD installation sites as a campus environment where all services fall under one single BTN/ATN.

4.6.1 Monthly Billing.

The Contractor shall provide, upon request by 377 MSG/SC Personnel, or 377 MSG/PK personnel, an electronic copy of the current and/or past months billing records for the period of performance of the contract. Billing format will show BTN/ATN, dates of service period, services provided, quantities, pricing for each tariffed service, taxes, fees, surcharge and any other applicable charges.

4.6.2 Customer Service Records (CSR).

The Contractor shall provide, an initial electronic copy of the detailed CSR within 90 days of cutover.

The Contractor shall provide, upon request by 377 MSG/SC Personnel or 377 MSG/PK personnel, an electronic copy of the detailed CSR for the period of performance of the contract NLT 10 working days after request.

CSR refers to the records a telecommunications carrier provides the DoD installation with pertinent information regarding a customer’s detailed account of telecommunication services.

CSR shall provide the Universal Service Ordering Code (USOC) or a commercial contractor’s code in reference to specific services or equipment.

The Contractor CSR shall include, but not limited to;

Direct-In-Dial (DID) phone numbers that includes range for all associated NXXs o Primary Interexchange Carrier (PIC) / Local Primary Interexchange Carrier (LPIC) designation

Commercial Subscriber Lines (CSL) and associated features and functions per http://www.ecmra.mil/

CSL

o PIC/LPIC designation

Local Exchange Primary Rate Interface (PRI) w/circuit ID(s) for each PRI

Basic Rate Interface (BRI) w/circuit ID(s) for each BRI

CENTREX numbers and associated features and functions per CENTREX number o PIC/LPIC designation

Hotlines w/circuit ID(s)

Local Exchange Access Analog Trunks w/circuit ID(s)

Foreign Exchange Analog Trunks w/circuit ID(s)

Foreign Exchange Digital Trunks w/circuit ID(s)

Transport Channels w/circuit ID(s)

Data Point-to-Point w/circuit ID(s)

Circuit Extensions w/circuit ID(s)

Diversity Routing w/circuit ID(s)

Telephone Book Listings o Public o Cross Reference o Foreign o Additional o Non-Published

CSR shall be in a format compatible with basic text, MSWord, Excel, etc.

Contractor shall provide a web link to access USOC or commercial codes for validation of services by the 377 MSG/SC or 377 MSG/PK personnel.

4.7 Call Tracing. The contractor shall provide contact information for tracing malicious and suspicious calls when requested through any US Air Force Law Enforcement offices.

4.8 Transfer of Service. Should the contractor be acquired, officially change names, or otherwise legally transfer the performance of this contract to another vendor – the contractor shall reinsure that the Government receives an update of all information required.

Examples include: A new CSR, updated Service Routing Diagrams, Updated contact info for 24x7 outage notifications and LE Call Tracing.

Transfer of service shall be formally communicated to the Contracting Officer.

4.9 Future Contract Transition. In the event that the future follow-on contract is awarded to other than the incumbent, the incumbent service provider shall cooperate to the extent required to permit an orderly change over to the successful service provider. This cooperation is expected to include performance of duties similar to the last incumbent as outlined in section 4.3.

5. APPENDICES

APPENDIX 1 – SITE SPECIFIC REQUIREMENTS

5.1. Required Services and Features

Immediately, (post-cutover), the following local commercial communications services shall be provided to the GOV. Innovative technical solutions are encouraged but must be compatible with the current requirement that is listed in the remainder of this Appendix.

The quantity of these initial service requirements will be incorporated into the Pricing Schedule. The installation service requirement will be identified here in Appendix 1 and in the Pricing Schedule.

The Government telephone switching system is identified as a Nortel MSL-100 with SE09 17 version software, and the switching system is located in Bldg. 20449, 2051 Wyoming Blvd SE, Kirtland AFB, NM.

The Government Communication Services Officer (CSO) and Technical Representative shall be identified at the post award conference and updates provided to the contractor as required by the CO.

5.2. Direct-Inward-Dialing (DID) Directory Numbers.

NPA- NXX-XXXX DID Directory Numbers

(505) 846-0000 to 9999 10000

(505) 853-0000 to 9999 10000

TOTAL 20000

5.3. Exchange and Access Lines.

5.3.1. Commercial Subscriber Lines. The number of Commercial Subscriber Lines (CSL) is: ___2 .

Type

Services and

Optional Features

Demarcation

Organization & End

Location

Analog Basic Service (BS) Bldg. 20449 377 MSG/SC Flat Rate (FR) 2051 Wyoming Blvd. SE 2051 Wyoming Blvd. SE Albuquerque, NM Albuquerque, NM 87117 87117

Analog BS, FR Bldg. 20449 377 MSG/SC 2051 Wyoming Blvd. SE 2051 Wyoming Blvd. SE Albuquerque, NM Albuquerque, NM 87117 87117

5.3.2. Hot Lines.

5.4. Local Exchange and Access Trunks. NA

5.4.1. Local Exchange Access Analog Trunks. NA

5.4.2. Local Exchange Access Digital Trunks. NA

5.4.3. Local Exchange Digital (ISDN Primary Rate Interface (PRI) Trunks.

ISDN PRI

Circuit

ID

D-Channel Quantity

B-Channel

IC

B-Channel Quantity & Signaling

(PRI Q.931)

OG

B- Channel Quantity Signalin g

(PRI

Q.931)

2 Way Channel B-Channel Quantity & Signaling

(PRI Q.931)

PRI #1 *

Bldg. 20449 2051 Wyoming Blvd. SE

Albuquerque, NM 87117

PRI #2 *

PRI #3

PRI #4

Albuquerque, NM 87117

Serving Demarcation

Destination Demarcation

Est.

Mileage

Organization, Location, & Purpose

Bldg. 20449 2051 Wyoming Blvd.

SE, Albuquerque, NM 87117

4500 Montbel Loop NE

Albuquerque, NM 87117

8 miles Albuquerque Ambulance

PRI #5 *

Wyoming Blvd. SE Albuquerque, NM 87117

PRI #6 *

Wyoming Blvd. SE Albuquerque, NM 87117

PRI #7

Bldg. 20449 2051

Wyoming Blvd. SE Albuquerque, NM 87117

PRI #8

Bldg. 20449 2051

Wyoming Blvd. SE Albuquerque, NM 87117

PRI #9 *

Wyoming Blvd. SE

Albuquerque, NM 87117

PRI #10 *

Wyoming Blvd. SE

Albuquerque, NM 87117

PRI #11

Bldg. 20449 2051

5.4.4 Local Exchange Session Initiation Protocol(SIP) Trunks. Post cut-over, The Contractor shall provide an engineering survey along with a cost estimate for the conversion of all PRI trunks to SIP trunks within 6 months of implementation. Cost estimate will clearly delineate between one-time costs versus on-going costs.

5.5. Foreign Exchange (FX) Lines/Trunks. NA

5.5.1. Analog FX Line/Trunks. NA

5.5.2. Foreign Exchange Digital Trunks. NA

5.6. Transport Channels. NA

5.7. Data Point-to-Point Circuits. NA

5.8. Circuit Extension. NA

5.9. 911/E911 Services. The Contractor shall provide configuration diagrams to show access to 911/E911 services, where available, through the local city or county emergency services organization. 911 calls are routed through the base telephone switch to the Base Security Police and Base Fire Department. The O&M contractor maintains the 911 database. Commercial Subscriber Lines are routed through the incumbent’s switch to the county PSAP and rerouted back to the Base Security Police and Base Fire Department. Ref. 5.13

5.10. Public Listings.

Description Qty

Public Listing, Government Section

1 each, Base Operator

(505) 846-0011

5.11. Telephone Directories. NA

5.12. Diversity/Diverse Routing.

The Contractor shall coordinate with the GOV to transition service from legacy connections to SIP. Alternate routing diversity is to be provided to the main demarcation, Building 20449 at 2051 Wyoming Blvd. SE, Albuquerque NM, 87117, and to a secondary non-primary demarcation in Building 498 at 3650 Sherman Ave.

5.13. E911 Compatibility

The Contractor shall provide configuration diagrams to show access to 911/E911 services, where available, through the local city or county emergency services organization.

E911 Services. Requirement is two (2) CAMA trunks, two (2) ALI circuits, and other services/equipment required to support the transfer of E911calls from the local, vendor owned, Selective Router to the Base owned PSAP.

The provided CAMA circuits will pass along location information for wireless callers in accordance with E911 Phase II FCC regulations.

The Base will have Government Owned Operator Consoles to receive ANI/ALI and mapping; and a Government Owned Stand-alone ALI database for all on-base devices.

The Base will provide database maintenance (i.e. update the ANI/ALI information) for all its DID/DSN numbers within the Government Owned ALI database. The Contractor shall provide E911 database maintenance for all commercial numbers (numbers not maintained by the Base).

The CAMA and ALI circuits will terminate at the DMARC. The Contractor shall provide all equipment needed to interface the ALI circuits with the 911 system.

Description Quantity

CAMA Circuits 2

ANI, ALI, Circuit(s) 2

5.14. Special Services.

Examples of vendor circuit/trunk routing supporting Appendix 1 requirements are provided in the below diagrams 1 and 2. These examples apply to ANG and Government sites with switches and/or PBX configuration, for Traditional Legacy or SIP trunking delivery. The Carrier, if providing a CPE installed digital loop carrier system or other IP based CPE gateway system, will provide the customer with IP, VLAN, routing protocols or other pertinent information to allow the customer to logically interface with the carrier system. The customer owned demarcation device will in most cases consist of an Edge Boundary Controller providing isolation and firewall services. The vendor shall provide a

24/7 capability to monitor the IP connection to the customer gateway equipment, and alert the customer to a link failure; the customer must also have the ability to reach the vendor’s network operations center on a 24/7 basis.

5.15. Service Routing.

The Contractor shall submit a service routing diagram (reference Appendix Diagrams 1 and 2 for examples) and/or service routing description in their technical quote/proposal.

The Contractor may provide the requested diagram and legend using these formats or a similar format to be in compliance with paragraph 4.3.1. Submission of a generic diagram or not explaining the service routing may be determined technically unacceptable.

The Contractor shall provide updated diagram 1, NLT 30 days after cut-over.

Date: 28 Jan. 2021 Diagram 1

TRADITIONAL LEGACY

Vendor / Incumbent Local Exchange Carrier (ILEC) / Competitive Local Exchange

Carrier (CLEC) Dial Central Office (DCO)

Off Premise

# of BRI and CSL

# of PRIs and DIDs

# of BRI and CSL

Off Govt Quarters

Apple

# of PRIs and DIDs Remote

GOVT

MDF

GOVT

SWITCH

Pump House

2 ‐

Alarm

Main Site DCO 1234 AF Road, Any Base, USA

Voice Grade

Hotline

Police Dept

Medical Facility

4 ‐

Data Foreign

Exchange Trunk

Foreign City DCO 583 Claire Blvd

Outside Local LATA

Diagram 2

UTILIZING SIP TRUNKING

Note: The vendor controlled Customer Premise Equipment (CPE) shall be vendor provided. The EBC, if available, shall be Government provided.

VENDOR/LEC/ILEC

NETWORK

PRI

LEC Provided Multifunction Edge Router BRI

CPE (SIP)

GIG

Ether

Govt Provided Edge Boundary Controller

(if available)

Legacy Services & Equipment

Unified

Communications

IP Network

PWS Version 1

APPENDIX 2 - DEFINITIONS & ACRONYMS

Table A. Definitions

TERM DEFINITION

Appendix 1 Defines the Kirtland AFB requirements detailing locations on circuit delivery.

Call Setup Success Rate (CSSR)

The fractionalized amount of calls that make a successful connection to a dialed number, this is divided by the total number of calls placed. (As defined by International Telecommunication Union).

Circuit Termination Circuit termination at the Government installation includes the Main Distribution Frame (MDF) for analog signals, metallic cable pairs, Digital Signal Cross-Connect (DSX)-1 patch, cross connect panel(s) for T-1 and/or T-3 circuits, fiber optic patch and cross connect panels for optical interface equipment such as the optical carrier or SONET or MPLS systems, optical multiplexer equipment, and may extend to Cat 3/5/6 RJ-45 jack fields if directed by the Government POC to ensure adequate hand off of the circuit to the Government. Other wall-mounted, punch-down, terminal blocks are used for isolation and termination of Contractor metallic facilities.

Communications Focal Point (CFP)

A 24/7 Focal Point located on an Air Force Facility that provides one stop notification services and provides reporting and tracking of communications outages to Government users of the communication systems.

Commercial Subscriber lines

(CSL)

A CSL is defined by Government standards as a voice grade subscriber line serving directly from the Contractor’s central office switch to customer’s location.

Competitive Local Exchange Carrier

(CLEC)

A telephone company that competes with the already established local telephone business by providing its own network and switching.

Contractor A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Customer Premise Equipment (CPE)

Also known as Customer-Provided Equipment is any equipment located at a subscriber's premises and connected with a carrier's telecommunication network at the contractually established demarcation point. The demarcation point contractually separates the customer equipment from the equipment located in either the distribution infrastructure or central office of the communications service provider. Vendor installed CPE devices are fully vendor owned, maintained, and monitored by the Vendor’s management platform. CPE equipment can be powered from the customer source electrical system, but a sufficient emergency power source must be available during periods of customer power interruption for any services contractually requiring a high level of reliability.

Customer Service Record (CSR)

Report that details the fixed monthly charges billed by the local telephone company. The CSR is composed of computer codes called USOCs, which in turn correspond to a particular tariffed service.

Defective Service A service output that does not meet the standard of performance associated with the PWS.

Deliverable Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

Dropped Call Rate

(DCR)

The fractionalized amount of calls that experience a lost connection after a successful initial call establishment. (As defined by International Telecommunication Union).

DS-1 A DS level and framing specification for synchronous digital streams, over circuits in the North American digital transmission hierarchy, at the DS1 transmission rate of 1,544,000 bits per second. DS1 is commonly used to multiplex 24 DS0 channels.

Each DS0 channel, originally a digitized voice-grade telephone signal, carries 8000 bytes per second (64,000 bits per second). A DS1 frame includes one byte from each of the 24 DS0 channels and adds one framing bit, making a total of 193 bits per frame at 8000 frames per second. The result is 193*8000 = 1,544,000 bits per second.

Edge Boundary Controller (EBC)

A customer provided network node device that provides firewall, intrusion detection, routing, QoS, and packet equalization between the Vendors IP Wide Area Network and the interior customer IP network. The EBC will provide the logical demarcation point between IP SIP delivered services when applicable and will physically interface to the vendor’s CPE Gateway Router device.

Extended Area Calling Service

A geographic area beyond the local service area to which traffic is classified as local for selected customers, i.e., telephone service that allows subscribers in one exchange to call subscribers of another exchange without a toll charge or for a negotiated fixed rate.

Flat Rate A non-fluctuating monthly rate for telephone service in which an unlimited number of local calls can be made without further charge the extent of the contract. The monthly rate is established in the contract.

Government Emergency Telecommunications Service (GETS)

A White House-directed emergency phone service provided by the National Communications System (NCS) in the Cyber Security & Communications Division, National Protection and Programs of the Department of Homeland Security. GETS supports Federal, State, local, and tribal Government, industry, and non-Governmental organization (NGO) personnel in performing their National Security and Emergency Preparedness (NS/EP) missions. GETS provides emergency access and priority processing in the local and long distance segments of the Public Switched Telephone Network (PSTN). It is used in an emergency or crisis situation when the PSTN is congested and the probability of completing a call over normal or other alternate tele-communication means has significantly decreased. The servicing LEC must have NPA (710) in the switch to allow access to the GETS line assigned to a specific site. Dialing 0/1+710-NXX-XXXX provides access to an emergency service for authorized users. The 710 NPA provides access to a tariffed service of the GETS interexchange carriers (AT&T, MCI WorldCom, and Sprint) and the call is billed to the U.S.

Government. Web link:

http://gets.ncs.gov/

Incumbent Local Exchange Carrier

(ILEC)

The dominant phone carrier within a geographic area as determined by the FCC Section 252 of the Telecommunications Act of 1996 provided local exchange service to specific area.

http://gets.ncs.gov/

Interconnection Agreement

A business contract between telecommunication organizations for interconnecting their networks and exchanging telecommunication traffic. These agreements are present in both public switched telephone networks and the Internet.

Intra LATA Local toll service (also called intra-Local Access and Transport Area (LATA), local long distance, or regional toll service) provides calling within a geographic area known as a LATA. Per-minute toll charges usually apply to these calls.

Local Exchange Access and Service Areas

Areas shall include the areas/zones coverage as currently defined by the incumbent local service provider(s) and/or the State PUC for the Site and shall be applied under the scope of this contract and provide a list of these local exchange access service areas and any updates as they accrue. When the Contractor provides services to a Government installation, the LATA boundary shall not be limited or restricted to a Contractor’s service area. Connection to intra-LATA exchange areas and with inter-LATA exchange carriers is required.

Measured Rate A message rate structure in which the monthly phone line rental includes a fixed rate on calls within a defined area. Measured services are often charged on the number of calls, the time of day, the distance traveled and/or the length of the call.

Non-Recurring Charges

A one-time fee IAW the established tariff rates at time of award that is associated with adding a local exchange service, including installment, activation and/or equipment.

Physical Security Actions that prevent the loss or damage of Government property.

Quality Assurance The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

Quality Control All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Reliability The probability that a system will not fail during a specified period of time.

Resilience The ability of a system to recover to its normal operating form after a failure or an outage.

Session Initiation Protocol (SIP)

A communications protocol for signaling, call setup/teardown, and communication of telephone and Video Real-Time Systems over an IP Based Unified Communication System. (As defined by Internet Assigned Numbers Authority & Request for Comments).

Session Initiation Protocol (SIP) Trunking

A Voice over Internet Protocol (VoIP) and streaming media service Based on the SIP by which Internet telephone service providers (ITSPs).

SIP Trunk An IP Based virtual connector between Unified Communication Systems designed to transport high-density unicast & multicast telephone/video traffic channels.

Traffic Analysis Inference of information from observable characteristics of data flow(s), such as the identities and locations of the source(s) and destinations(s), and the presence, amount, frequency and duration of occurrence.

TABLE B ACRONYMS:

ACRONYM EXTENDED

AF Air Force

AFI Air Force Instruction

BRI Basic Rate Interface

BS Basic Services

BTN Billing Telephone Number

CSSR Call Setup Success Rate

CFP Communications Focal Point

CLEC Competitive Local Exchange Carrier

CO Contracting Officer

CPE Customer Premise Equipment

CSL Commercial Subscriber Lines

CSO Communications Services Officer

DCO Dial Central Office

DCR Dropped Call Rate

DFARS Defense Federal Acquisition Regulation Supplement

DID Direct In Dial

DOD Department of Defense

ACRONYM EXTENDED

DP Dial Pulse

DSN Defense Switching Network

DSX Digital Signal Cross-Connect

DTMF Dual Tone Multi-Frequency

EBC Edge Boundary Controller

FCC Federal Communications Commission

FD Full Duplex

FR Flat Rate

FX Foreign Exchange

GETS Government Emergency Telecommunications Service

GS Ground Start

HD Half Duplex

IAW In Accordance With

IC Incoming

ILEC Incumbent Local Exchange Carrier

ISDN Integrated Services Digital Network

IT Information Technology

LATA Local Access Transport Area

LS Loop Start

LTS Local Telecommunications Services

MF Multi-Frequency

MDF Main Distribution Frame

MR Measured Rate

NCS National Communications System

NS/EP National Security and Emergency Preparedness

NGO Non-Governmental Organization

NLT No Later Than

OEM Original Equipment Manufacturer

OG Outgoing

POC Point of Contact

PRI Primary Rate Interface

PUC Public Utility Commission

PWS Performance Based Work Statement

PSTN Public Switched Telephone Network

RPL Restoration Priority List

SIP Session Initiation Protocol

SS Services Summary

TS Telecommunication Services

TSP Telecommunications Services Priority

WS Wink Start