Attachment 1 - PWS Custodial Service 7 Mar 2022.pdf

CUSTODIAL SERVICES

PERFORMANCE WORK STATEMENT (PWS)

11 FEB 2021 WORKING COPY

REVISED 7 MAR 2022

Prepared by 412th CIVIL ENGINEER GROUP

412 CES/CEOES

EDWARDS AIR FORCE BASE, CALIFORNIA

Table of Contents

SECTION 1

1.0. DESCRIPTION OF SERVICES

1.1. Facility Cleaning Services

1.2. Restrooms/Locker Rooms Cleaning Services

1.3. Periodic Cleaning Services

1.4. Special Requirements for Development Centers

1.5. Contractor Provided Equipment and Supplies

1.6. Miscellaneous Requirements

1.7 Enhanced Cleaning Services

SECTION II

2.0. SERVICE SUMMARY (SS)

2.1. Quality Control

2.2. Quality Assurance

2.3. Performance Assessment

2.4. Quarterly Performance Meetings

SECTION III

3.0. GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1. Government Furnished Facilities

3.2. Government Furnished Supplies and Equipment

SECTION IV

4.0. General Information

4.1. Hours of Operation

4.2. Federal Holidays

4.3. Base Closures

4.4. Continuation of Essential Contractor Services

4.5. Performance of Services During Crisis Declared by the National Command Authority or Overseas Combatant Commander

4.6. Contractor/Employee Base Pass and Identification, Special Clearances and Vehicle Passes

4.7. Controlled and Restricted Area Access

4.8. Environmental Protection

4.9. For Controlled Unclassified Information (CUI)

4.10. Reporting Requirements

4.11. Physical Security

4.12. Contract Manager

4.13 Personnel

4.14. Key Control

4.15. Schedules

4.16. Contract Modifications

4.17. Contracting Officer (CO) and Contracting Officer Representative (COR) (Quality Assurance Personnel)

4.18. Safety Requirements and Reports

SECTION V

5.0. APPENDIXES

APPENDIX A

APPENDIX B

APPENDIX C

APPENDIX D

APPENDIX E

APPENDIX F

APPENDIX G ............................................................................ Error! Bookmark not defined.

APPENDIX H ............................................................................ Error! Bookmark not defined.

APPENDIX I

APPENDIX J

SECTION 1

1.0. DESCRIPTION OF SERVICES.

The Contractor will provide all management, tools, equipment, and labor necessary to ensure that custodial services are performed at Edwards AFB (EAFB), Air Force Research Laboratory (AFRL) and Air Force Plant 42 (AFP42) in a manner that will maintain a satisfactory facility condition and present a clean, neat and professional appearance. The contractor will accomplish all cleaning tasks and be required to provide and replenish soap and paper products in all restrooms identified in Appendix A, Air Force Custodial Common Levels of Service Standards (AF COLS) in Appendix B, Estimated Square Footages and Cleaning Level in order to meet the requirements of this PWS and the Service Summary (SS). Maximum cleaning frequencies are established in Appendix A. Facility cleaning levels and estimated square footages are established in Appendix B. Facility drawings of areas cleaned are established in Appendix C, Floor Plans and Maps. All work performed by the contractor will be performed in accordance with all applicable laws, regulations, Headquarter Air Force standards, instructions, and commercial practices.

1.0.1. Custodial service may consist of but are not limited to:

a) Cleaning, sanitizing, and disinfecting common areas and frequently touched surfaces

b) Cleaning, sanitizing, and disinfecting drinking fountains

c) Sweeping, vacuuming, scrubbing, dry mopping, damp mopping, and spot cleaning carpeted and hard floors including ceramic and porcelain tile, vinyl sheet and tile, common and specialty hardwoods, and rubber flooring

d) Cleaning walk-off mats

e) Cleaning bathrooms, locker rooms, exercise and fitness rooms, showers, and saunas

f) Cleaning urinals, toilets, sinks, mirrors, walls, partitions, faucets, towel holders, soap dispensers, exercise mats, and gym equipment

g) Trash removal from inside the building

h) Dusting and glass cleaning.

1.0.2. Special events and other ad hoc cleaning service may be required on an as-needed basis.

These services may be requested and approved by the Contracting Officer (CO) or Contract Officer Representative (COR) depending on the value and frequency as set forth in this document. Those services will be negotiated per hour, per square footage, or per event basis whichever is deemed as most appropriate at the time of the request.

1.1. Facility Cleaning Services.

1.1.1. Non-Carpeted Floors (Hard Floors: Vinyl Tile, Ceramic Tile, Wood, Concrete, etc.)

Floors will be maintained free of grit, soil, dust, scuff and heel marks, stains, spills, cobwebs, debris, litter and other foreign matter by effective routine cleaning. Cleaning will be accomplished by the most appropriate method (vacuum, sweep, dust mop, mop, spot clean, etc.)

and with cleaning solutions if applicable, for the specific floor type. After cleaning, floor surfaces to include grout will have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Baseboards, corners, and wall/floor edges will also be clean. Chairs, trash receptacles, and other easily moveable items will be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.2. Carpeted Floors. Carpets will be maintained free of soil, dirt, debris, litter and other foreign matter by effective routine vacuuming. The contractor will use efficient vacuum cleaners that offer high airflow, high efficiency filtration, and an adjustable rotating brush agitation for more effective soil removal. Any spots and/or spills will be removed by the carpet manufacturer’s approved methods or other commercially accepted practices as soon as noticed.

All tears, burns, and unraveling will be brought to the attention of the COR. Area and throw rugs will also receive this service. Chairs, trash receptacles, and other easily moveable items will be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.3. Raised Floors. Raised floors surfaces will be cleaned in accordance with para. 1.1.1 and

1.1.2. Raised floor shall not be wet mopped.

1.1.4. Vacuums. The Government may consider the use of backpack vacuums, upright vacuums, or any other related technology on a case-by-case basis. The Government will provide direction to the contractor in writing. The Government reserves the right to review the effectiveness of the vacuums at any time and provide the contractor with additional direction. Backpack vacuums shall not be used on walk-off mats.

1.1.5. Stairways/Elevators/Handicap Lifts. All surfaces will be cleaned in accordance with Section 1.1.1 or 1.1.2, as appropriate. Stair guards, handrails, wall caps adjoining stairwell rails, and baseboards will be free from grease and grime. The Contractor will remove all marks, dirt, smudges, scuffs, cobwebs, and other foreign matter from adjoining stairwell walls, up to 72 inches height from stair tread level, to maintain a clean, uniform appearance.

1.1.6. Clean (Walk-Off) Floor Mats. Vacuum and clean interior and exterior floor mats using beater brush upright vacuums. Mats will be free of all visible lint, litter, debris, soil and other foreign matter. The contractor will use upright vacuums in all entry areas and walk-off mats.

Backpack vacuums will not be used on walk-off mats. Soil and moisture underneath mats will be removed. Mats will be clean and dry before they are returned to their normal location.

1.1.7. Trash Collection/Removal (Centralized Locations). Government personnel will place trash in designated containers at centralized locations within each facility. The contractor will collect and dispose of all trash from these locations and install new plastic trash bags in the containers. Trash will be taken to the nearest dumpster and not be left on ground for any period of time. The centralized trash containers will be free of odors, dust, cobwebs, and visible dirt.

The contractor is not responsible for collection of trash or replacement of trash bags at desk-side trash receptacles.

1.2. Restrooms/Locker Rooms Cleaning Services.

1.2.1. Clean and Disinfect. All surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, saunas, partitions, dispensers, doors, walls, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), walls, and other such surfaces will be cleaned and disinfected using a germicidal detergent; all items will be free of dust, smears and smudge marks. Restrooms will have a clean scent or no odor at all.

Showers, toilets, and urinals will be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. All mirrors will be clean and have no streaks, white film, dust, water spots, or other removable matter. Partitions will be smudge, dust, smear, and stain free. Vents (from floor up to 72 inches) will be clean. Restroom sinks, countertops, and fixtures will be free from water and scale deposits, soil, streaks, and other removable matter. Walls and grout will be free of all film, spots, and detergent buildup. Shower mats will be moved and cleaned underneath and replaced in original position.

1.2.2. Restroom Floor Care. All floor surfaces will be maintained in accordance with Section

1.1.1 by effective routine cleaning. Moveable items will be tilted or moved to sweep and mop underneath. Grout on the wall and floor tiles will be free of dirt, scum, mildew, dust, and residue.

1.2.3. Stock Restroom Supplies. Contractor will ensure restrooms are stocked sufficiently so any provided supplies including toilet tissue, paper towels, and hand soap do not run out.

Supplies will be stored in designated areas or in janitorial closets. Restrooms shall not be used to overstock supplies unless approved by the COR or CO. In facilities where janitorial closets are provide, the janitorial closets may be used to over supplies. If supplies run out the contractor will restock within two hours of notification.

1.2.4. Drinking Fountains. Contractor will clean all facility drinking fountains, typically located near or in the vicinity of restrooms. All porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountains will be cleaned and disinfected.

Drinking fountains will be free of streaks, stains, spots, smudges, scale, and other obvious soil.

1.2.5. Restroom Trash Removal. All trash containers in restrooms and locker rooms will be emptied, trash disposed, and containers returned to their original locations. The contractor will provide and replace any obviously soiled, worn or torn plastic trash can liners. Trash receptacles will be left clean, free of foreign matter and free of odors.

1.3. Periodic Cleaning Services.

Periodic Cleaning Services. (Services performed on a weekly, monthly, quarterly, semi-annual, annual basis). Periodic Cleaning Services will be coordinated, in advance, with the facility manager 3-5 working days prior to schedule service date to ensure access in facility and to all rooms. All Periodic services will be performed after normal duty hours (0700-1600 hrs.).

Contractor will follow the periodic services identified in Appendix A.

1.3.1. Periodic Hard Floor Maintenance. Hard floors will be cleaned, scrubbed, sealed, polished, waxed, and stripped as required for the appropriate surface to maintain, protect and ease normal routine floor cleanings. After periodic maintenance, floor surfaces to include grout will have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water.

1.3.2. Periodic Carpet Restorative Cleaning. Carpets will be deep cleaned in order to remove embedded soil from carpet fibers. Deep cleaning will employ an effective technique and/or method to address soil suspension, soil extraction and drying. After deep cleaning, the carpeted area will show an improvement in visible appearance. All cleaning solutions will be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Chairs, trash receptacles, and other items will be moved to clean carpets underneath and returned to their original location after the carpet has dried.

1.3.3. Dusting. (For Category 4 Facilities Only). Low dusting includes surfaces within 6 feet of the floor and must be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above 6 feet up to 10 feet. Surfaces could include items such as tables, shelves, bookcases, storage lockers, window sills, hand rails, pictures, clocks, window blinds, ceiling fans, etc.

1.3.4. Emergency Floor Service and One Time Cleaning. Performed on an as needed basis in accordance with para. 1.3.1 and 1.3.2. Emergency services will be coordinated through the COR or CO. Emergency floor cleaning and sanitizing will be required in any area that has received spills, weather events, and other floor damaging events including human bodily fluids/waste, within 1 hour after notification.

1.3.5 One Time Cleaning Service. One time cleaning services will be coordinated through the COR or CO on an as needed basis. Proposals for one time cleaning services will be submitted within 2 business days of request and job-walk (if required). Proposals will be priced per hour, per square foot, or per job basis as is appropriate and will be negotiated accordingly. The COR may negotiate and approve proposals up to $2,500. Requests made for one time cleaning service by parties other than the COR or CO will be referred to the COR or CO prior to coordination.

1.4. Special Requirements for Development Centers.

The contractor will accomplish all cleaning tasks as appropriate for Special Requirement Development Centers (DC) Youth Center (YC), School Age Services Centers (SAS), Child Development Center (CDC), Teen Center (TC), and Star Base Center (SBC) identified in Appendices A and B. Minimum cleaning frequencies are established in Appendix A.

1.4.1. Development Centers (CDC/SAS/YC/TC/SBC). Designated facilities will be maintained in accordance with Appendix A. Kitchen areas are not part of the contractor’s responsibility for cleaning. Hours of operations in PWS 4.1.2.1. All cleaning requirements will be performed either during or after operational duty hours except for any cleaning requirement standard performed more than 1 time daily (during opening hours). For those specific cleaning requirements of 2 or more times daily at least one cleaning will be performed during operational opening hours. Floor cleanings will be accomplished during hours as indicated in Appendix A.

1.4.2. Child Development Center Only. Physical contact will not be allowed and contractor employees will not be alone with children unsupervised.

1.4.3. Required Training. All contract employees working at the development centers will be required to attend annual training on Child Abuse Prevention, Identification and Reporting. (AFI 34-144, 11.16) The training will be conducted during normal duty hours by a government certified trainer. It will be the Contractor’s responsibility to ensure new employees working at the CDC, SAS, and YC receives this training.

1.4.4. Immunizations. All Contractor employees assigned to the DC will be free of communicable diseases to include tuberculosis, prior to entering either facility. All contract employees must have the following immunizations required by AFI34-144, 10.15 “Immunizations and Chemoprophylaxis” prior to an employee being allowed to work. The Contractor will be responsible for providing certification that all of his/her employees meet the above conditions. Payment for any required immunizations will be incurred at the Contractor’s expense.

Mumps Measles Annual Flu Rubella Tetanus Hepatitis A Diphtheria Polio Hepatitis B Varicella Tuberculosis Skin Test

1.4.5. Required Documentation. The contractor will provide a summary spreadsheet listing of all employees proposed to work in CDC, SAS, and YC with the employees name, position, date background checks were initiated and completed, date child abuse training was completed, certification that immunization requirements have been met and Employee Statement Appendix J for assignment to work in the CDC, SAS, and YC. In the event that an employee is replaced, even temporarily, the replacement will meet all requirements set forth in Section 1.4 through 1.4.4, inclusive, be completed prior to beginning work. Failure to fulfill these requirements, in sufficient time to replace an employee, will not relieve the contractor of their responsibilities under this contract. Failure to provide these statements will prohibit Contractor employee(s) entrance into the CDC, SAS, and YC. It will be the contractor’s responsibility to update the spreadsheet as necessary within five (5) business days of change. Contractor employees will submit a negative test report from the Health Department or their doctor and current immunization records to the DC Director prior to starting work.

1.4.5.1. All employees will wear a nametag or other identifying apparel.

1.4.6. Disinfecting, Cleaning and Sanitizing Solutions. The contractor will store cleaning solutions in a non-brand name container and clearly labeled as “BLEACH WATER”. The solution will be kept out of children’s reach at all times.

1.4.6.1. Cleaning Solution: Use of soap and water to remove visibly soiled.

1.4.6.2. Disinfecting Solution: Use of a chemical agent to prevent infection from non-food surfaces and equipment by destroying harmful bacteria and other microbes. These chemicals must be registered with the US EPA and so state on the label.

Examples:

a) Liquid chlorine bleach (without scent), one-quarter (1/4) cup (5.25% sodium hypochlorite) in one (1) gallon of water (or 1 Tablespoon bleach in 1 quart water), made fresh daily.

b) Quaternary Ammonium Compound mix at 400 ppm or as directed and confirm with test papers. - Pine Oils (must be at least 70% pine oil) follow manufacturer’s directions.

c) Commercial Disinfectants follow manufacturer’s instructions.

1.4.6.3. Sanitizing Solution: A limited list of chemical agents that reduce the number of bacteria and viruses to a safe level for public health requirements. Use sanitizers on food contaminated surfaces and equipment.

Examples:

a) Liquid chlorine bleach (without scent), 1 Tablespoon (5.25% sodium hypochlorite) in one

(1) gallon of water, made fresh daily; must be left on for 2 minutes to be effective.

b) Quaternary Ammonium Compound mix as directed and confirm with test papers. Check with label to ensure it is recommended for food surfaces. Ammonium compounds are deactivated by soap and detergents and may not protect against all bacteria. Follow manufacturer’s instructions and allow time to work.

1.4.6.4. Cleaning Products Approval. The contractor will provide a list of all cleaning products to be used in DCs to the directors of those facilities and place one in the janitorial closets to ensure that the cleaning products are suitable for use in a child care environment. The cleaning products which include warnings that they may not be used in areas occupied by children cannot be used. Chemical air fresheners are not permitted. All chemicals and other potentially dangerous products (except bleach water solution) and cleaning supplies (including mops, mop buckets, etc.) must be stored in their original, labeled container in a locked closet inaccessible to children.

1.4.6.5. Cleaning Equipment/Materials. Trash bags, mops, brooms, and cleaning buckets will be inaccessible to children.

1.4.6.6. Clean/Sanitize Tables, Chairs, and Highchairs. The contractor will clean tables, chairs, and highchairs used for eating after each meal and will sanitize daily during operating hours. The contractor will sanitize all other remaining tables and chairs daily after operating hours.

1.4.6.7. Clean/Sanitize Food Preparation and Diaper Changing Tables and Adjacent Walls.

The contractor will clean food preparation tables, diaper changing counters, sinks, and adjacent walls at least daily, and as needed, with hot water and detergent and then sanitize with a bleach solution.

1.4.6.8. Sweeping/Mopping Non-Carpeted Floors. The contractor will sweep and mop (clean and sanitize) the floors underneath all eating tables and adjoining walls after each meal.

1.4.6.9. Other Non-Carpeted Floors. All other floors (not including restrooms) will be swept, mopped with hot water, and sanitized with the bleach water solution daily per Appendix A.

1.4.6.10. Clean/Sanitize Children’s Toilets and Fixtures. Toilets, sinks and adjacent walls (up to height of four feet) will be cleaned with hot water and detergent and then sanitized with the bleach water solution at least twice daily (after lunch and in the evening, after hours) for children over two years old rooms and once per day for children under two years old rooms.

1.4.6.11. Sweep/Mop Children’s Bathroom Floors. The contractor will sweep and mop the children’s bathroom floors twice a day during operating hours, first with hot water and detergent and then sanitized with the bleach water solution.

1.4.6.12. Non-Carpeted Periodic Floor Maintenance. The contractor will provide all periodic floor care maintenance service in accordance with Appendix A for all non-carpet where applicable. These tasks will occur after operating hour. The Contractor will spray buff all non-carpeted floors once a month after operating hours. These floors will also be stripped and waxed on a semi-annual basis, after operating hours. The contractor will remove all movable furniture prior to stripping and waxing.

1.4.6.13. Vacuum. The contractor will maintain all carpet areas free from visible soil and vacuumed at least once per day during operating hours, when children are not present in the activity rooms, or as required to maintain clean and sanitary conditions. Soiled areas should be cleaned as necessary.

1.4.6.14. Carpet Maintenance. The contractor will steam clean all carpet in accordance with the standards as listed in Appendix A, preferably on weekends or after operating hours, to ensure carpets are completely dry when children are present.

1.4.6.15. Empty Trash Cans and Diaper Pails. The contractor will empty trash cans once daily and diaper pails twice daily during operating hours. The contractor will provide, and replace worn, torn or otherwise soiled plastic trash bags suitable for the type of trash containers within the entire facility.

1.4.6.16. Stock Restroom/Facility Supplies. The contractor will ensure restrooms and facility supplies are sufficiently stocked so any provided supplies including toilet tissue, paper towels, and hand soap do not run out. Supplies will be stored in designated areas. If supplies run out prior to the next service date, the contractor will refill within two hours of notification.

1.4.6.17. Windows/Interior Glass. All windows and interior glass, including glass in doors, partitions, walls, display cases, and directory boards will be cleaned and show no traces of film, dirt, smudges, water, or other foreign matter.

1.4.6.18. Clean Drinking Fountains. Clean drinking fountains with sanitizing solution once daily.

1.4.6.19. Clean Door Knobs. Clean door knobs with sanitizing solution once daily.

1.4.6.21. Clean/Sanitize Trash Container and Diaper Pail. The contractor will disinfect trash containers and diapers pails daily, first with hot water and detergent and then sanitized with the bleach water solution.

1.4.7. Special Requirements Academic (Level 3) and Level 4 Cleaning). The contractor will accomplish all cleaning tasks in accordance with Section 1.1, 1.2, 1.3 and 1.4 as appropriate, for Academic and Special Requirement Facilities (Fitness Center and Pool), identified in Appendices A and B, in order to meet the requirements of this PWS and the SS. Minimum cleaning frequencies are established in Appendix A.

1.4.7.1. Fitness Center - Building 2200 ONLY. For items being performed more than one time daily, as identified in Appendix A, the first service will be performed Monday through Friday from 0900-1030 and will consist of a restroom/locker room sanitizing wipe down service on showers, toilets, sinks, floors and trash removal. Restrooms will not be closed during this cleaning session due to extensive use. Requirement will be a male cleaning the men’s restroom/locker room and a female cleaning the women’s restroom/locker room at the 0900- 1030 Monday-Friday early morning daily cleaning. The second service will be detail cleaning to be performed after duty hours (1600) and every Saturday and Sunday from 0800-1630 hours.

1.4.7.2. Fitness Center –Building 8349 and B1600. Service will be performed Monday through Friday during daily operating hours and will consist of a restroom/locker room sanitizing wipe down service on showers, toilets, sinks, floors and trash removal. Gym restrooms at B1600 will be closed during this cleaning session.

1.5. Contractor Provided Equipment and Supplies.

1.5.1. Contractor-Furnished Equipment/Vehicles. The contractor will provide and maintain all equipment and vehicles necessary to perform the requirements of this contract. The contractor may perform cleaning, minor repair and other normal maintenance requirements of equipment on site. Maintenance and repair of contractor vehicles or their privately owned vehicles will not be accomplished on site. Contractor vehicles will have the company name prominently displayed on both sides of the vehicle and be maintained to present a neat, professional appearance. Contractor vehicles will be used solely for the intended purpose of performing services in this performance work statement during normal hours of operation.

1.5.1.1. All equipment used in the performance of this contract will be in good operable condition and carry an Underwriters Laboratory listing. Equipment found to be unsafe and unable to function as designed, will not be used in performance of this contract. The CO or COR may inspect the contractor’s equipment and vehicles at any time and direct the removal of any unsafe or unusable equipment or vehicle from the installation.

1.5.1.2. The contractor will provide adequate numbers of equipment items and vehicles to effectively fulfill the scope of this contract. In addition, the contractor will maintain or have backup capability to provide continued service in the event primary equipment or vehicles are down for extended maintenance or repairs. Equipment failure will not alleviate the contractor from performing any requirement contained in this contract.

1.5.2. Contractor Furnished Restroom Supplies. Ability One is identified as the mandatory source for the following products in accordance with FAR clause 52.208-9.

a) Plastic Trash Can Liners/Bags: Suitable for the type of trash receptacle.

b) Toilet Tissue: Two-ply. Paper Towels: Bi-Fold, Tri-Fold, Dispenser type.

c) Hand Soap: Liquid anti-bacterial soap for installed liquid soap dispensers, and/or hand size push/pump liquid anti-bacterial soap when installed dispensers are non-operational.

d) Recycled Products: 100 percent of all paper products procured (toilet tissue and paper towels) will contain recycled materials.

e) Replacement of plastic paper and soap dispensers as needed. Metal dispensers needing replacement are the responsibility of the Government.

1.5.3. Cleaning and Restroom Supplies. The contractor will furnish a listing of all cleaning and restroom supplies utilized during the contract period to the CO not later than the pre-performance conference for acceptance by the CO. After award, any new cleaning supplies added to the contract will need acceptance before being used on the installation. The cleaning inventory supply list will contain the following information:

Product name Manufacturer Item use Disposal procedures if material remains after usage

Storage of item

1.5.3.1. The contractor will be responsible for the proper disposal of all their cleaning supplies.

1.5.3.2. A safety data sheet (SDS) will be provided for all cleaning and restroom supply items and employees will be trained, by the contractor, on the proper use and disposal of each item. All cleaning supplies will be non-flammable.

NOTE: Products containing chlorofluorocarbons (CFC's) or ozone depleting substances will not be allowed or approved for use. Products containing phenolic compounds, such as "Lysol" will not be allowed or approved for use in Child Development Centers.

1.6. Miscellaneous Requirements

Turn off unnecessary lights Report fire hazards, conditions, and items in need of repair to the COR Turn in lost and found articles to the COR Notify COR when unauthorized or suspicious persons are seen on the premises Employees entering any facility or area after it has been secured will enter through one door and lock the door behind them. These facilities or areas will not be left unsecured at any time, including the period when work is being performed. Upon completing work in a facility or area, Contractor employees will ensure all doors and windows that were secured upon their arrival are closed and secured upon their departure.

Contractor will display and remove closed signs when cleaning restrooms.

Contractor will display and remove the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present.

Contractor will report to COR within 60 minutes of not being able to access a facility or any portion of a facility for any reason.

1.7 Enhanced Cleaning Services

1.7.1. Touch Surface/Touchpoint Preventative Cleaning and Disinfection Contractor will perform on an as needed basis touch surface/touch point cleaning. This cleaning will use normal chemicals or approved products, and is not direction to deep clean areas that may have positive tests for a virus or other pandemic. This is, simply put, just increased cleaning of areas with normal chemicals/cleaning products. Areas to be serviced will be agreed upon in advance by both parties and coordinated through the COR. The COR is to notify the contractor of a facility requiring this service, and the contractor shall be permitted to evaluate the area to determine a proposed number of hours (proposal) to complete the work within that facility. Each building shall require its own standalone proposal, and costs shall be tracked by each individual building. The COR may approve proposals for touch surface/touchpoint cleaning in high traffic common areas only up to $2,500/proposal, but ensure not to exceed the available unused funds balance obligated.

1.7.2. The contractor will follow CDC guidance for PPE cleaning method, and consumable products to accomplish these tasks. The contractor will coordinate with the COR

High Traffic Common Areas include:

Building entrance(s) doors and major hallway doors (door handles, push bars, panic hardware, door knobs, door locks, and general highly touched surface areas on doors), Common areas at building entrances (to include reception or front desk areas, countertop surfaces, highly touched surfaces, table tops, arms of chairs, etc.), Hallway light switches, handicap access buttons, hand rails along steps and halls, and drinking fountains, Common kitchen areas (countertop surfaces, tabletops and chairs, light/other switches, refrigerator handles and outer surfaces, and other highly touched areas), Other reception or break areas

All other proposals (apart from those just for “High Traffic Areas”) shall be coordinated through the COR with final approval by the CO, regardless of proposed amount.

The contractor shall not be held liable for incidental damages to Government electronic equipment such as keyboards, computer mice, or laptops that occur in the regular course of touch surface/touchpoint cleaning.

SECTION II

2.0. SERVICE SUMMARY (SS). The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the contractor’s Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of government validation and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. During the first initial 30 days of the contract, two additional errors on each task will be allowed in an effort to identify normal phase-in problems, except for any periodic cleaning service.

Performance Objective (PO) Standards PWS Para

Performance Threshold

Remedy Method of Assessment

PO-1

Facility Cleaning Service

a. Non-Carpeted Floors

b. Carpeted Floors

c. Stairways / Elevators / Handicap Lifts

d. Walk-off Mats

e. Trash Removal

PWS 1.1.1

PWS 1.1.2

PWS 1.1.3

PWS 1.1.4

PWS 1.1.5

PWS 1.1.6

PWS 1.1.7

No more than 5 valid defects per month

Re-performance Within 2 hours of notification

Random inspections, validated customer complaints

PO-2

Restrooms/Locker Rooms Cleaning Services

a. Clean and Disinfect

b. Floors

c. Supplies

d. Drinking Fountains

e. Trash Removal

PWS 1.2.1

PWS 1.2.2

PWS 1.2.3

PWS 1.2.4

PWS 1.2.5

month

Re-performance Within 2 hours of notification

Random inspections, validated customer complaints

PO-3

Periodic Cleaning Services

a. Hard Floor Maintenance

b. Carpet Shampoo Cleaning

PWS 1.3.1

PWS 1.3.2

PWS 1.3.3

PWS 1.4.5

PWS 1.4.6

PWS 1.4.6.1

month

Re-performance Within 1 day of notification or a mutually acceptable timeframe to the QAP, customer and contractor.

Random inspections, validated customer complaints

PO-4

Emergency Cleaning Services

a. Hard Floor Maintenance

b. Carpet Shampoo Cleaning

PWS 1.3.3 No more than 5 valid defects per month

Re-performance Within 1 day of notification or a mutually acceptable timeframe to the QAP, customer and contractor.

Random inspections, validated customer complaints

PO-5

Special Requirements

a. Child Development Center(s)

b. Fitness Center

c. Youth Center

d. School Age Program

PWS 1.4 No more than 3 valid defects per month

Re-performance Within 2 hours of notification

Random inspections, validated customer complaints

PO-6

Academics & Special Requirements

PWS 1.3.1

PWS 1.3.2

PWS 1.3.3

PWS 1.4.5

PWS 1.4.6

PWS 1.4.6.1

No more than 3 month

Re-performance Within 2 hours of notification

Random inspections, validated customer complaints

PO-7

Quality Control Inspection procedures are followed and documented in accordance with Contractor’s Quality Control Plan (Incorporated into contract after award).

PWS 2.1 1 valid defect per month

Contractor shall provide a written Corrective Action Report.

Random inspections, validated customer complaints

PO-8

Special Event Cleaning

PWS 1.0.2 No more than 5 valid defects per event

Re-performance Within 2 hours of notification

Random inspections, validated customer complaints

2.1. Quality Control.

The contractor will develop and maintain a quality control program to ensure custodial services are performed in accordance with commonly accepted commercial practices and services identified in this PWS. The contractor will develop and implement procedures to identify, prevent, and ensure non-performance and continual repeat of defective service does not occur. As a minimum, the contractor will develop quality control procedures addressing and identifying the areas identified in Section 2, Service Summary. The contractor will provide a corrective action report on deficiencies monthly to COR.

2.2. Quality Assurance.

The Government will inspect and evaluate the contractor's performance to ensure services are received in accordance with requirements set forth in this contract. The COR will use the contractor's work schedule to record validation results. Results of the validation then become the official Air Force record of the contractor's performance. When a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate and provide the CO a Corrective Action Report (CAR) for issuance to the contractor.

The contractor will respond to the CAR in accordance with instructions provided and return it to the CO within 10 calendar working days of receipt.

2.3. Performance Assessment.

2.3.1. Periodic Validations. This method requires the COR to employ a "spot check" style of evaluation based on the contractor's incorporated Cleaning Frequency Schedule (CFS, PWS Section 4.18). Periodic validations will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends. The CFS will be used for COR scheduled inspections and results documentation.

2.3.1.1. All inspections will be recorded and provided to contractor as a notification of awareness. Any unsatisfactory inspection result will be recorded, and the contractor may or may not be required to re-perform the service within 2 hours after notification.

2.3.1.2. Exceeding the performance threshold of these performance objectives, in any combination for any two, or more consecutive months during a contract period will constitute cause to hold a performance meeting. All remedies will be in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

2.3.2. Customer Complaints. The COR will receive and investigate complaints. The COR will be responsible for initially validating customer complaints. If the contractor challenges the validity of the complaint and the COR and contractor cannot come to agreement, the customer complaint will be re-performed at that time and forwarded to the CO for future resolution.

Validated customer complaints will be re-performed as soon as possible after notification and within 2 hours.

2.4. Quarterly Performance Meetings. The CO, COR, other Government personnel as appropriate, and the contractor will periodically meet to discuss the contractor's performance. The following issues will be discussed; opportunities to improve the contract, any modifications required of the contract, unsatisfactory inspections and valid customer complaints against each performance objective observed and steps taken by the contractor to prevent occurrences in the future. The contractor will provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends.

2.4.1. Five (5) business days after these meetings, the minutes will be reduced to writing, signed by the CO and any other signatures as deemed appropriate, distributed to the functional area and the contractor. Should the contractor not concur with the minutes, the contractor will provide a written notification to the CO identifying areas of non-concurrence for resolution within three (3) working days after receiving writing minutes.

SECTION III

3.0. GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1. Government Furnished Facilities. The government will provide for contractor use 1,500 square foot (sq. ft.) facility consisting of 165 sq. ft. office, 1,258 sq. ft. warehouse on a 9250 sq.

ft. lot located on Edwards AFB (EAFB) and 612.4 sq. ft. of storage space at the Air Force Research Laboratory (AFRL) which are incidental to the performance of this contract on base, at no cost to the contractor. No alterations to the office space will be made without the specific written permission from the functional commander and the CO as coordinated and approved via the Civil Engineer work order, AF Form 332. In case of alterations necessary for compliance with OSHA, such permission will not be reasonably withheld. The Contractor will return the office space to the government in the same condition as received, fair wear and tear and approved modifications. All facility cleaning and grounds keeping is the responsibility of the contractor. Fencing, if desired, is at the cost of the contractor as are all repairs. Grounds keeping is required up to 25 feet from any building and/or fence line.

3.1.1. Janitorial Closets. Janitorial closets or storage areas will be available for use by the Contractor, without cost, for the purpose of storing materials and equipment, excluding flammable materials. The contractor will be required to maintain odorless and clean closets.

Closets will be free of clutter, empty boxes, and debris. Cleaning supplies and tools will be stored and organized in such a manner as to allow easy access and movement in closet. Closets provided for janitorial service use will be locked if locks are available. The government will not be responsible for contractor’s stored supplies or equipment kept in the building or janitor’s closets or for the contractor’s employees’ personal belongings. Safety Data Sheets (SDS)will be placed in all janitorial closets.

3.1.2. Environmental Baseline Survey (EBS). In order to satisfy the Real Property Office compliance requirements, the contractor will enter into a temporary, no cost license (not to exceed five years) and will also conduct and provide an EBS prior to occupancy and upon vacating the area.

3.2. Government Furnished Supplies and Equipment.

3.2.1. Government Furnished Utilities. The Government will furnish electricity, water and sewage service as necessary for accomplishment of work in accordance with this contract. All base level utility conservation practices or requirements will be adhered to in accordance with DAFI90-1701, Installation Energy And Water Management.

3.2.2. Utility Conservation. The contractor will adhere to all base level utility conservation practices or requirements. The contractor will be responsible for operating under conditions that prevent waste of utilities.

3.2.3. Telephone Service. The government will only provide base and local commercial telephone service. Long distance service, if desired, will be at the contractor’s expense.

3.2.4. Parking. Shared use of parking next to furnished buildings and service buildings on EAFB, AFRL and AFP42.

3.2.5. Fire Prevention and Protection. The government will provide fire prevention and protection, perform annual inspection of government facilities to include fire extinguishers and installed systems, and provide required maintenance on fire extinguishers on a reimbursable basis. Monthly extinguisher and exit/emergency lighting inspections will be accomplished by the using organization. The fire reporting number is 911 when calling from a base telephone and

(661) 277-4540/4541 when calling from a cell phone on EAFB.

3.2.6. Solid Waste Collection and Disposal. The contractor will use existing bulk containers to dispose of trash or solid waste generated from accomplishment of services detailed in this PWS.

The contractor will adhere to all base level recycling programs.

3.2.7. Mail Service. The contractor will be responsible for coordinating with the US Postal Service for the delivery of mail to the contractor's facility or post office box.

3.2.8. Security and Medical Services. Security Forces telephone extension is 911 (base phone only) for emergencies, or (661)-277-3340 for EAFB and AFRL or (661)-272-6757 for AFP42 from cellular phones or off base phones. Security Forces for non-emergency calls is (661)-277- 3340 for EAFB and AFRL. Security Forces at AFP42 is (661)-272-6600/6601. In the event of a medical emergency, base ambulance service for transporting an injured or critically ill employee to a local hospital is available on a cost reimbursement basis only.

SECTION IV

4.0. General Information.

4.1. Hours of Operation. The contractor will perform the services required under this contract during the following hours. The contractor is not required to perform services on Federal Holidays.

4.1.1. Normal Base Hours. Normal base hours of operation are 0700-1700 Monday through Friday. Notification will be provided to COR when Contractor finds it necessary to deviate from the normal base hours of operation, to ensure timely completion of work under this PWS at no additional cost to the government.

4.1.2. Base Wide Facilities, Hours of Operation. The contractor will perform facility cleaning, restroom/locker room cleaning services, and periodic cleaning services under this contract during the following shift hours.

Day Shift - Monday-Friday – 0700 -1700 Saturday and Sunday 0700 – 1600 (if applicable)

Under periodic cleaning services, buffing floors, floor maintenance and shampooing carpets will be accomplished during at night.

Night Shift - Monday-Friday – 1700 – 2400 Saturday and Sunday 1600 – 2400 (if applicable)

4.1.2.1. Base Wide Facilities, Hours of Operation with Special Restrictions: EDWARDS

Facility Number

Facility Description Service Hours of Operation or Restrictions

Bldg.

Fitness Center All 1st service 0900 (minimal service, 2nd service after normal duty hours (1600) Mon-Fri.

1 Service daily Sat & Sun.

Bldg.

Aerobics Center All After normal duty hours (0700-1600) Mon-Fri 1 Service daily Sat & Sun.

Bldg.

AFRL Fitness Center All Only Between 0730-1600 M-F.

Bldg.

Child Development Center Reference 4.1.3 0615-1800 Mon - Fri 1000-1700 Sat (a month)

Bldg.

School Age Services Per Appendix A 0615-1800 Mon-Fri

Bldg.

Youth Center Per Appendix A 1400-1800 Mon-Fri

Bldg.

Teen Center Per Appendix A 1400-1800 Mon-Fri

Bldg.

Star Base Center Per Appendix A 1400-1800 Mon-Fri

4.1.2.2. Base Wide Facilities, Hours of Operation with Special Restrictions - AFP42:

Facility Number

Facility Description Service Hours of Operation or Restrictions

Bldg.

553-D

Fire Station No. 1 Any service that might create disruption to

Must coordinate with Fire Chief to ensure services do not interrupt crew rest

Bldg.

554-D

Fire Station No. 2 Any service that might create disruption to

Must coordinate with Fire Chief to ensure services do not interrupt crew rest

Bldg. 553 Security Forces HQ Any service that might create disruption to

Must coordinate with Security Chief to ensure services do not interrupt critical functions

Bldg. 555 Air Traffic Control Tower Any service that might create disruption to

Must coordinate with Tower Chief to ensure services do not interrupt critical functions

Bldg. 600 Air Terminal Any service that might create disruption to

Must coordinate with Facility Manager to ensure services do not interrupt critical functions

4.2. Federal Holidays.

https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/#url=Overview

4.2.1. If these holidays fall on Saturday, the preceding Friday will be observed. If these holidays fall on Sunday, the following Monday will be observed. If a holiday falls on a scheduled service day, the contractor will be responsible for rescheduling restroom cleaning services 1 business day before or after the holiday observance; and full service/centralized trash and floor services within two (2) business days.

4.3. Base Closures. Work scheduled but not accomplished because of base closure due to weather, exercises, or actual alert, will be accomplished as soon as possible after reopening the base.

4.4. Continuation of Essential Contractor Services.

It has been determined that Custodial Service requirements as identified in the Mission Essential Contractor Services Plan are to be performed during a crisis in accordance with DFARS 252.237-7023.

4.5. Performance of Services During Crisis Declared by the National Command Authority or Overseas Combatant Commander. According to Department of Defense Instruction (DoDI) 3020.37, Continuation of Essential DoD Contractor Services During Crises, and the Air Force implementation thereof, unless otherwise directed by an authorized government representative, it is determined that custodial services requirements under this PWS are essential to be performed during a crisis.

4.6. Contractor/Employee Base Pass and Identification, Special Clearances and Vehicle Passes. All contractor employees will be subject to a criminal history background check in accordance with Air Force Manual (AFMAN) 31-113, Installation Perimeter Access Control, and 412th Test Wing Integrated Defense Plan (IDP) 31, Volume I (the AFMAN and IDP are both limited access documents but more details on the requirements/process in terms of background checks can be provided by the CO upon request). COR with required information on new employees at least 3 days prior to their desired start date. Vehicle registration, proof of insurance, and a valid driver's license must be presented for vehicles. Credential renewals and/or updates for existing employees shall be sent to the COR at least 90 days prior to expiration date to include flight line badges and access passes. Flight Line driver licenses are required for certain areas/buildings and require passing a flight line driver's course. Installation Commanders may deny access and credentials based on information obtained during identity vetting that indicates the individual may present a threat to the good order, discipline, and morale of the installation.

4.6.1. Base Access. For contractor personnel who wish to obtain long-term Base access via an Air Force Materiel Command (AFMC) Form 496, Application for AFMC Identification Card, in accordance with Air Force Federal Acquisition Regulation Supplement (AFFARS) Clause 5352.242-9000, Contractor Access to Air Force Installations, the Prime Contractor shall submit a written request on company letterhead to the CO with the following information (prior to submitting a request for Base access via an AFMC Form 496): 1) contract number, 2) location of work, 3) expiration date (must be on or before contract’s expiration date), and 4) names of employees/ subcontractor employees needing access to the base, to include each employee’s company name.

It is recommended that the prime contractor provide a copy of the request letter to each employee for verification purposes when the employee comes to the 412 CEG Security Manager B3500 office to get their AFMC Form 496 signed. Employees for which no request letter can be found or provided will result in the employee being asked to return on another date/time so verification can be made.

4.6.2. Base passes will be limited to the length of the contract not to exceed 3 years from the date the AFMC Form 496 is submitted to the…