Atch 2 Mt Home PWS.pdf

PWS-05-001 - 26 January 2006

Mountain Home AFB, 1 June 2006

FA8773-06-D-0006

PERFORMANCE BASED WORK STATEMENT (PWS)

FOR

OPERATIONS AND MAINTENANCE SERVICES

BASE TELECOMMUNICATIONS SYSTEM (BTS)

AT

MOUNTAIN HOME AFB, IDAHO

TABLE OF CONTENTS

Paragraph Page

1.0 DESCRIPTION OF SERVICES 1

2.0 SERVICE DELIVERY SUMMARY (SDS) 10

3.0 GOVERNMENT-FURNISHED PROPERTY AND SERVICES 12

4.0 GENERAL INFORMATION 12

5.0 APPENDICES

5.1 Workload Estimates 1-1

5.2 Items to be Maintained by Contractor 2-1

5.3 Glossary and Acronyms 3-1

5.4 Air Force-Provided Spares 4-1

5.5 Traffic Measurement & Analysis Terminology 5-1

5.6 Applicable Documents 6-1

5.7 Switchboard Operations 7-1

5.8 Reserved 8-1

1.0 DESCRIPTION OF SERVICES

1.1 Scope of Work. The contractor shall provide all personnel, equipment, tools, materials, vehicles, supervision and other items and services, unless specified in this contract as Government Furnished Property (GFP). Work under this PWS will support the mission of 366 th

Communications Squadron at Mountain Home Air Force Base, Idaho with highly reliable telecommunications and networked voice, video and data services. The contractor shall be available 24 hours per day, 7 days per week, to perform monthly Operations and Maintenance (O&M) services and other services for the Base Telecommunications System (BTS). The BTS consists of the base telephone system switch, the outside plant (OSP) and inside plant systems, and all associated equipment described in Appendix 5.2 or that may be added during the term of any resultant contract. The contractor must operate and maintain all BTS equipment and systems in accordance with (IAW) the original equipment manufacturer’s technical manuals and specifications, Department of Defense (DoD) and US Air Force (AF) policy and regulations, and applicable federal, state, and local regulations.

1.1.1 O&M Service Evolution.

1.1.1.1 O&M services for the BTS are entering into a period of transition due to changes in technology and convergence into an internet protocol (IP) network as well as to moving toward an AF enterprise voice network with fewer independent voice switches (front ends). The AF enterprise will be characterized by a consolidation of switches by taking advantage of new generation of voice switching technology and regionalization of sustainment activities. These changes are anticipated to take a period of years before achieving a stable enterprise O&M environment for AF Voice Switching Systems (VSS).

1.1.1.2 This transition began in 2005 with the expansion of depot level Contractor Logistic Support (CLS) for VSS under Ogden Air Logistics Center (ALC) management to cover most voice switches (Nortel, Avaya, Siemens, and

Lucent) found in the AF inventory. The goal is to centrally fund sustainment of all AF core VSS. These changes can be seen already in the centralized configuration control of the Voice Protection System (VPS) by the Major

Command (MAJCOM) Network Operations Center (NOSC) of voice “firewalls” installed at each base end office telephone switch.

1.1.1.3 Currently, AF VSSs are not regionally or centrally maintained, controlled or monitored. AF enterprise management organizations cannot view operational and maintenance performance or collect statistical data on voice systems at base level from a single location. Voice network operations are not aligned within the AF network management three-tiered hierarchy/structure (base Network Control Center (NCC), MAJCOM NOSC, and

AFNOSC). This new network operations hierarchy will include performance monitoring, fault, security, and configuration management as well as call accounting.

1.1.1.4 AF is in the process of acquiring an enterprise Telecommunications Management System (TMS) to support day-to-day automated telecommunications infrastructure with an enterprise management system. This system will allow VSS to participate in the AF Maintenance Data Collection (MDC) reporting process. TMS systems installed at base-level will allow viewing and reporting of VSS data at MAJCOM NOSCs.

1.1.2 Personnel Qualifications. The Contractor is solely responsible for ensuring that sufficient personnel are assigned to this contract and that all personnel are experienced and qualified to perform the services listed in this

PWS. The Contractor shall identify the key personnel and notify the Communications Systems Officer (CSO) prior to commencing work. All personnel shall be proficient in understanding, reading, writing, and speaking the English language.

1.2 Requirements

1.2.1 Base Mission Requirements. The Contractor may be required to support base mission changes; major or minor BTS infrastructure modifications; and other support requirements necessary for the BTS to meet mission requirements. Missions are frequently interrupted by base exercises or actual ongoing base security events. Support requirements may originate from technology changes, hardware and software systems upgrade, reconfigurations, new or additional equipment, local area network cable installations and upgrade, and Dial Central Office (DCO) reconfigurations. This includes routing/diversity requirements and any other environmental changes that could impact or alter the base BTS requirements. Also, the contractor may be required to install telecommunications wiring in dormitories, military family housing, visiting airmen’s and officer’s quarters, temporary lodging facilities, other communications systems and devices, etc.

1.2.2 Accident/Incident Reporting and Investigation. The Contractor shall record and report to the CSO all available facts relating to each instance of accidental Government property damage or contractor personnel injury.

The Contractor shall secure the scene of any accident and wreckage until released by the accident investigative authority through the Contracting Officer (CO). If the Government elects to conduct an investigation of the incident, the Contractor shall cooperate fully and assist the CSO until the investigation is completed.

1.2.3 Subcontractor Compliance. The Contractor shall be responsible for ensuring subcontractors satisfy the requirements set forth in the contract, to include safety and health requirements, and all others specified by local personnel. The Contractor shall include a stipulation in all subcontracts to require subcontractors to comply with applicable requirements.

1.2.4 Base Civil Engineering Work Clearance Requests. The Contractor shall obtain a Base Civil Engineering

Work Clearance Request, AF Form 103, prior to any trenching or digging and a AF Form 332, prior to any facility, manhole, or hand hole modification. Trenching, excavation, confined spaces entry, confined spaces atmospheric testing/forced air ventilation, and marking and barricading of open trenches are to be performed IAW Occupational

Safety and Health Act (OSHA) standards, any local procedures, and other provisions of this contract. Since manholes could contain atmospheric hazards, they are classified, as a permit required confined spaces and testing/entry should be done IAW OSHA standards. Communication Vaults are normally classified as non-permit confined spaces. When there are changes in the use or configuration of a non-permit confined space that might increase the hazards to entrants, the employer shall reevaluate that space and, if necessary, reclassify it as a permit-required confined space.

1.3 Monthly Maintenance. Overall responsibility to properly maintain and operate the BTS shall rest with the

Contractor as described by the maintenance support plan (Contract Data Requirements List (CDRL) A001) and be performed IAW the commercial manufacturer’s recommended procedures. The Contractor shall provide all personnel, equipment, parts, material, tools, labor and any other items and services necessary to perform O&M of the BTS. GFP requirements are identified in Appendix 5.2. The contractor’s maintenance plan shall reflect depot-level contractor logistic support and centralized maintenance and remote monitoring from the MAJCOM NOSC.

1.3.1 Monthly Maintenance is all actions taken by the Contractor to maintain equipment and systems in a serviceable condition or to restore it to a serviceable condition to include inspection, periodic testing, adjustment, and repair. The effort includes the replacement of defective circuit packs and Customer Premise Equipment (CPE).

Monthly Maintenance includes preventive maintenance IAW applicable publications and other routine work to optimize the life expectancy of the equipment and cable systems. NOTE: Monthly Maintenance does not include work orders for pre-priced contract line items. Work orders will be accomplished IAW 1.4 to include relocates and removals.

1.3.2 The Contractor shall perform O&M of the switching system(s), transmission equipment, ancillary equipment, CPE, and the inside and outside cable plant. Monthly Maintenance includes, but is not limited to maintenance and update of TMS databases; data administration; activation/deactivate/reactivate; cross-connects; fault detection/location/notification/repair/verification; service verification; inventory and tracking of supplies and spares;

prevention maintenance inspections (PMI’s); record keeping; maintenance of telephone sets, switches, station wiring, and batteries and telecommunications power equipment; and Contractor support services.

1.3.3 Perform Telephone Switch System Maintenance. Contractor shall operate and maintain the switching system(s) identified in Appendix 5.2 IAW Original Equipment Manufacturer (OEM) procedures. Acceptable standard performance level shall be measured by a determination of the total systems availability (up time) and reliability rating during any given month. A period of five minutes down time shall not be exceeded during any one month period. All equipment or services completed by the Contractor shall automatically become part of the monthly maintenance services.

1.3.3.1 Contractor shall perform disk, cartridge, or tape backup of the switching system(s) memory within 24 hours of data base changes. When no database changes have occurred over a 7-day period, the Contractor shall perform switching system backup.

1.3.3.2 Contractor shall perform System/Data Administration on all equipment and software associated with the

BTS specified in Appendix 5.2.

1.3.3.3 Contractor shall perform software functions and translations for any trunk or circuit configurations required by on-base systems or users; perform adds, moves, changes, deletes, and query of a circuit or system data; and provide directory assistance information, service orders, trouble assistance, records administration, and billing as a function of switch operations.

1.3.4 Perform Inside and OSP Maintenance. Contractor shall maintain inside and OSP cable and equipment as identified in Appendix 5.2 and IAW applicable documents listed in Appendix 5.6 of this PWS.

1.3.5 Preventive Maintenance Inspections (PMIs). Contractor shall perform PMIs as required on all switching and power systems IAW manufacturer recommended or established schedules and/or manuals. Electrical characteristics tests shall be conducted on the OSP cables. (CDRL A001)

1.3.5.1 Preventive Maintenance Plan. Contractor shall develop a Preventive Maintenance Plan for the scheduling and performance of PMIs. The Contractor shall coordinate additions, deletions, and changes to the plan with the

CSO. All PMI records shall be documented IAW the contractor’s Maintenance Support Plan. Contractor physical documents shall be retained on site and made available for review by the CSO. Alternatively, if electronic documentation is implemented, access shall be granted to vendor databases, storage media or files. When applicable

Government-owned electronic documentation systems are available, the contractor shall be required to maintain and administer them (e.g., TMS). If malfunctions or problems are noted as a result of the PMI, the Contractor shall annotate the record with equipment data, serial number, etc., as well as the corrective action taken by the Contractor.

(CDRL A001) Contractor shall elevate any problems and identify any trends to the CSO.

1.3.5.2 PMI Switch Power Test. Contractor shall perform a scheduled PMI test of the telephone switch backup power system. PMIs shall test and document the power systems identified in Appendix 5.2. Each power system shall be tested IAW manufactures specifications.

1.3.5.3 PMI Spare Conductor Test. Contractor shall perform a scheduled PMI test of the spare conductors. PMIs shall test and document at least two selected, out-of service pair (one low and one high numbered pair) in each 25-pair group of every cable terminating in the central office. These PMI tests are to be accomplished quarterly. Test results shall be documented.

1.3.6 System and Service Outages.

1.3.6.1 Contractor Availability. The Contractor shall provide a key personnel listing and contact information to the CSO or Quality Assurance Personnel (QAP) and retain current information on a quarterly basis during the term of the contract. The Government shall have access to Contractor personnel 100% of the time in case of emergencies, outages, alerts and exercises, twenty four hours a day, 365 days a year. If contacted, the Contractor or required personnel should report for duty and provide support as necessary until the emergency, alert, or exercise is completed.

1.3.6.2 Scheduled Outages. Contractor shall identify and coordinate verbally with the CSO the need for any scheduled service outages. Such outages shall be scheduled to minimize inconvenience to users, based upon

Government user work schedules. The user must release all affected equipment and circuits prior to any service disruption. The Contractor shall follow established local procedures for scheduling and implementing scheduled outages and in all cases, notification shall include the reason for the interruption, duration, start and stop times, and the equipment, lines, and buildings affected.

1.3.6.3 Outage Restoration. If multiple facilities, areas, primary trunks or cables are impacted, the CSO will assign the category of the outage and establish the repair priority. The Contractor shall respond on site and initiate repair actions within the specified time listed below from the time the CSO advises the contractor of the problem. The

Contractor shall restore services in the priority order determined by the CSO, and the Restoration Priority List (RPL) shall apply in the absence of the CSO. The Contractor shall continue to work on repair actions until service is restored based on priority. The Contractor shall work closely with the CSO on all service or system outages and verbally notify the CSO upon restoration of service providing the time service was restored and a description of repair action. The Contractor shall maintain an accurate and readable record of all scheduled interruptions and shall include the reason for the interruption, authorizations, action taken, equipment or lines affected, and dates/times of coordination and restoration. (See definitions in Appendix 5.3 and workload estimates in Appendix 5.1.). If an outage significantly affects a mission, the CSO may designate the category of outage as the mission dictates. Any loss of call handling capability or network connectivity is further defined as follows:

1.3.6.3.1 Emergency Outage. On-site response within two hours.

If an outage significantly affects a mission, the CSO may declare the outage as Emergency.

(1) Loss of over 75% or more of total call handling capability of any communications system

(2) Loss of any Primary or Secondary Crash System or any portion thereof

(3) Failure of one or more circuits listed in the Base RPL

(4) Loss of Local Area Network (LAN) connectivity affecting 100 or more users

1.3.6.3.2 Priority Outage. On-site response within six hours.

(1) Loss of over 25% or more of total call handling capability of any communications system.

(2) Major alarm of any switching system identified in Appendix 5.2

(3) Loss of the Commanders Net or Land Mobile Radio (LMR) telephone/radio circuits

(4) Total loss of telephone service within a building

(5) Loss of LAN connectivity affecting 15-99 users

1.3.6.3.3 Routine Outage. On-site response within twenty-four hours.

Other outages not included in the above categories

1.3.6.4 Remote Monitoring (Response to NCC). The contractor shall coordinate the details of any proposed

Remote Monitoring method with base personnel via CDRL A001. Remote monitoring shall not interfere with any government owned system. Remote monitoring of the switch system(s) shall not require assistance from base personnel. Notification of switch outages shall not be through a continuous direct line to the switching system for security reasons. Remote diagnostics modems must be user name and password protected. Contractor is responsible for all materials and equipment necessary to implement remote monitoring and shall take all actions to implement the plan and comply with telephone switching security standards IAW Air Force Instruction (AFI) 33-

111, Section G

1.3.6.5 Outage Cause Identification. The Contractor shall determine if a recorded problem or system failure is attributable to the switching system, BTS, or other causes. If the malfunction is determined to be due to other causes

(outside the Contractor-maintained system/equipment), the Contractor shall immediately notify the CSO. If the cause of failure is determined at a later time to be related to the BTS, the Contractor may be liable for the cost of any third party service calls or charges necessary to isolate and repair the problem.

1.3.7 Cable Location Staking and Marking. Contractor shall provide location, staking, and marking services on

BTS encased or direct buried conduits/cable when requested by the CSO. The Contractor shall mark up to (See

Appendix 5.1 for workload estimates) feet of cable base period and each option period (if exercised). Additional quantities of marking and staking services will be ordered via work order. The Contractor shall locate and mark buried cable within 1 foot of the actual location at 10-foot intervals and at direction changes. The marking shall begin two feet from the point of entry into the work area and shall continue two feet past the point of exit from the work area. The Contractor shall complete location, staking and marking within the specified time listed below from the time the CSO advises the contractor of the requirement.

Emergency: Within two hours.

Routine: Within twenty-four hours.

1.3.8 System Cross-Connect and Disconnect Services. Contractor shall perform system cross-connect and disconnect services. Cross-connects and disconnects, which are required or incidental to the performance of systems maintenance actions, shall be included as part of the monthly service. Cross-connects and disconnect services, which are associated with installation per work orders or to establish new services, shall be ordered separately.

1.3.9 Call Accounting System (CAS). The Contractor shall operate the CAS. This includes storage and output of records and formatting of the switching system. The Contractor is not responsible for input, manipulation, or analysis of data. The Contractor’s responsibility for any billeting CAS will be limited to the above functions; the demarcation point will be at the switch port.

1.3.10 Voice Mail. The Contractor shall provide voice mail operations. This includes management and administration of system network table and networking plan for multiple systems, additions, deletions and modifications to users mailbox, distribution list, holiday schedule tables, and daylight saving time. Functions include diagnostic, maintenance and minor programming change on current software applications. System backup includes backup of system configuration, names, and print “list all” of database.

1.3.11 Voice Protection System (VPS). The routine maintenance of the VPS system is via MAJCOM NOSC. The

Contractor shall respond to any requests for local maintenance as directed by the NOSC.

1.3.12 Traffic Measurement and Analysis. Contractor shall perform semi-annual traffic measurement and analysis within system capabilities and limitations and perform analysis and studies on the base switching system

(see Appendix 5.5 and CDRL A002). The information required by the contract must cover no less than a five-day period, (Monday-Friday). It shall include (1) a Trunk Traffic Summary identifying each trunk group by: number, name, description, direction, and the desired Grade of Service (GOS) and (2) an individual analysis of each trunk group by: number and name; type; quantity (total and working); average busy hour; maximum usage; average minimum/maximum usage; percent occupancy at average maximum usage; current GOS at average maximum usage; number of trunks required for recommended GOS; and recommendations based on the information provided in the analysis.

1.3.13 Contractor Support Services.

1.3.13.1 Contractor Support for Government Engineering and Installation. Upon direction of the CSO, the

Contractor shall provide technical support to include an interchange of information on technical parameters and capabilities of the BTS; location and identification of building terminals and communication rooms; and verification of cable record information. These efforts include setting of equipment options to determine proper operational conditions; restoration of service to existing equipment; establishment of service to new facilities; transfer from one system to another system; and support of hardware and software upgrades. The contractor shall maintain records on all equipment and cable as directed by the CSO.

1.3.13.2 Contractor Interface and Support for other Vendors. The Contractor shall cooperate, share and exchange routine or available technical and system equipment interface information with other vendors.

1.3.13.3 Design Review Meetings. At the request of the CSO, the Contractor shall review program or project drawings and provide comments concerning communications requirements within ten working days from receipt.

The Contractor shall participate in designated design review meetings as identified by the CSO. The BTS manager shall attend up to ten local vicinity meetings per month.

1.3.13.4 Rough Order of Magnitude (ROM)/Desktop/Budgetary Estimates. Contractor shall perform

ROM/desktop/budgetary estimates as directed by the CSO. The Contractor shall provide the draft within one working day from receipt.

1.3.13.5 Site Surveys. The Contractor shall perform detailed site surveys as directed by the CSO and provide the solution to the CSO using the standard work order format, listing those efforts/items required to complete the job.

Upon receipt of an Information Technology/National Security System (IT/NSS) AF Form 3215 and request from the

CSO, the contractor shall review the AF Form 3215 requirement, perform the site survey, and provide a proposed technical solution using existing Contract Line Item Numbers (CLINs)/product identifications (PIDs). The

Contractor shall provide the proposed solution to the CSO within five working days from receipt (See Appendix 5.1 for workload estimates).

1.3.14 BTS Work Center Records. The contractor shall establish and maintain BTS work center records. All BTS records and documents created and maintained by the Contractor are Government property. All records and record-generating software will remain at the location designated by the CSO and shall be available for review by the CSO, CO, QAP, and other authorized personnel. The Contractor shall update work center records within two duty days after completion of the associated task(s). If electronic media is used, the Contractor shall make provisions for

Government access to databases, servers, media or other documentation. The Contractor shall update all errors found or identified during review of the work center records. The Contractor shall create and/or maintain accurate, complete, and readable work center records as listed below:

1.3.14.1 PMI Schedules (see 1.3.3 and CDRL A001).

1.3.14.2 Cable Installation/Repair Test Results (see CDRL A003).

1.3.14.3 PMI Inspection Records (see 1.3.5).

1.3.14.4 PMI Malfunction Report (see 1.3.5.1).

1.3.14.5 Maintenance/Repair Logs. Contractor shall establish and maintain an accurate and legible BTS

Maintenance/Repair Log to show all maintenance and inspections performed during each 24-hour period as a result of trouble report actions or scheduled/unscheduled outages. The log shall be initialed by the BTS Manager and shall include as a minimum:

(1) Initials of the first and last name of the person reporting a discrepancy.

(2) The time a discrepancy was reported (start time).

(3) A short description of the discrepancy (reason for scheduled/unscheduled outages).

(4) Identification of the customer/user by station line affected (telephone number or circuit number).

(5) Location of equipment (building and room number, etc).

(6) The time a technician(s) was dispatched.

(7) The time discrepancy was corrected (stop time). Annotate the log with the person or office contacted to provide status information.

(8) Corrective action(s) taken.

(9) Restoration Priority (emergency, priority, or routine outage(s)). (1.3.6.3)

1.3.14.6 Communications and Information Systems Installation Record (CSIR). The Contractor shall create, update, and post changes to drawings, plant records or documents using Government- provided (commercial)

AutoCAD or Micro-station software. Copies of the CSIR will be provided as prescribed IAW AFI 21-404 and

CDRL A006. The Contractor shall migrate and update the hard copies of the current cable drawings into the Base map in AutoCAD or Micro-station format. The updates shall include, but are not limited to, verification of existing cable paths/runs indicated on current hard copy drawings and ensuring that the electronic version(s) of updated drawings accurately reflect the actual location of the cables paths/runs drawn. The contractor shall coordinate with the base CSIR manager IAW AFI 21-404 and comply with the instructions published at EDSC website: https://wwwmil.tinker.af.mil/38EIG/edsc.

1.3.14.7 Scheduled Service Interruption Records. The Contractor shall maintain records of all scheduled interruptions and shall include the reason for the interruption, authorizations, action taken, equipment or lines affected, and dates/times of coordination and restoration.

https://wwwmil.tinker.af.mil/38EIG/edsc

1.3.14.8 Quality Control Records (see 4.1).

1.3.14.9 Switching System and Inside & OSP Equipment Operational Records.

1.3.14.10 CLIN/PID Utilization Report. On a monthly and cumulative basis, the Contractor shall be responsible for creating and maintaining an electronic record of the CLINs/SLINs/PIDs, descriptions, and quantities used under the contract.

1.3.14.11 AF Logistics Support Spares Records. The Contractor shall maintain and update the AF Logistics

Spares records in the on-site work center. Records include spares inventory list and spares replacement log. Spares inventory list shall include, as a minimum, Product Engineering Code (PEC), serial number, description, quantity, and vendor. Spares replacement log shall include, as a minimum, name of calling and called personnel, time, requesting description, Material Return Authorization (MRA) number, equipment item’s PEC and serial number, shipping date, and material return date.

1.3.14.12 Contractor-Furnished Hazardous Material (see 4.3(b) and CDRL A004).

1.3.14.13 VPS Records (see 1.3.11).

1.3.14.14 Global Positioning System (GPS) Service Data. RESERVED

1.3.15 TMS. The Contractor shall perform daily record updates using TMS. Some updates may require the contractor to manually enter the data upon completion of individual work orders or record changes. The contractor shall complete record updates within two duty days after the circuits/service have been installed/relocated/ disconnected or changed. The contractor shall provide the following TMS-generated records upon request by the

CSO:

1.3.15.1 Work Order Records, Including Warranty Records. The Contractor shall provide TMS-generated service order reports upon request from the CSO.

1.3.15.2 Cable Pair Assignment Records. The Contractor shall maintain cable pair assignment records in hard copy and computerized format using TMS.

1.3.15.3 Traffic Measurement Records (see 1.3.12 and CDRL A002).

1.3.15.4 Equipment Inventory Records. The Contractor shall review the list of equipment (Appendix 5.2) and prepare an update of equipment inventory IAW CDRL A005 for equipment installed or removed via the BTS contract. The inventory shall be formatted in the same manner as in Appendix 5.2.

1.3.15.5 Call Accounting System (CAS) Records (see 1.3.9).

1.3.15.6 System Security Audit Report. The contractor shall maintain a weekly user event log, which shall contain, at a minimum, the number of logins (remote and local); number of login attempts (remote and local);

password changes; and/or any critical table modifications including new user accounts as allowed by the switch.

1.3.15.7 System Capacity Records. Contractor shall produce system capacity reports on demand via TMS.

1.3.15.8 Communication Feature Location Data: Reserved

1.3.16 Manhole, Handhole and Building Terminal Inspections. The contractor shall provide manhole, handhole and building terminal inspections as outlined by the CSO and shall be IAW industry specifications and standards.

The record shall be available for inspection and analysis by the CSO to facilitate repair actions. The CSO shall be informed (as requested by the CSO) when the inspections are completed. Contractor physical documents shall be retained on site and made available for review by CSO. Alternatively, if electronic documentation is implemented, access shall be granted to vendor databases, storage media or files.

1.4 Work Orders. The Contractor shall adhere to the following work order procedures and requirements.

Examples of work orders include, but are not limited to, future equipment purchases, installations, removals, or relocations. Additionally, it may include installation or removal of cables/transmission media as required for new requirements, and Monthly Maintenance of these equipment items/media. The CSO will be notified of any installation found to be incomplete or not installed according to industry standards. The BTS Contractor shall

“maintain” the installed infrastructure and will not be held responsible for completing third party installations or bringing third party installations up to industry standard, except as may be negotiated and awarded by modification to the contract. Future installations, if performed outside the contract, shall be negotiated and added for maintenance.

1.4.1 Work Order Procedures. The Contractor shall adhere to the following work order procedures and requirements.

1.4.1.1 Work orders for pre-priced items may be prepared by the CSO or by the Contractor. Work orders prepared by the Contractor shall be submitted for approval to the CSO. All work orders shall be prepared on DD Form 1367, Commercial Communications Work Order (CCWO). Work order numbers shall be established by the CSO. If requested, the Contractor shall visit the proposed work site with the CSO to ensure agreement on the work to be performed.

1.4.1.2 All work orders issued hereunder are subject to the terms and conditions of the contract. In the event of conflict with any work order, the contract will take precedence. Refer any disputes concerning work orders to the

CO.

1.4.1.3 Work Order Classifications. The CSO will classify work orders as routine, priority, or emergency. The

CSO is authorized to reclassify/reprioritize work orders without cost before work commences. The Contractor shall comply with the time limits listed below from the time of receipt of the work order; however, exceptions to time limits may be allowed, with the written approval of the CSO. All cable cut repairs shall be classified as emergency unless determined otherwise by the CSO.

1.4.1.3.1 Routine. The Contractor shall complete routine work orders within ten duty days (see Appendix 5.1).

1.4.1.3.2 Priority. The Contractor shall complete priority work orders within one duty day (see Appendix 5.1).

1.4.1.3.3 Emergency. The Contractor shall complete emergency work orders within 4 hours (see Appendix 5.1).

1.4.1.4 Required Information on Work Orders. Work orders placed under the contract will contain the following information, consistent with the contract terms:

a. Date of preparation.

b. Contract number and work order number.

c. CLIN/SLIN, description, quantity ordered, building number, room number, and contract unit and extended prices.

d. The work order priority and established completion time.

e. Any other pertinent information.

1.4.1.5 Work orders will be accomplished during normal duty hours; however, occasions may arise that require work to be accomplished outside of these hours (see Appendix 5.1). The Contractor is responsible for covering such situations with adequate personnel and completing the work within the stipulated time.

1.4.1.6 The CSO is authorized to place work orders directly with the Contractor for all CLINs/PIDs excluding those subject to Davis-Bacon wages. Any work order for construction CLINs/PIDs in excess of $2,000.00 must be approved by the CO.

1.4.1.7 Work orders for Time and Materials (T&M) CLINs X009 and X010. Work orders for T&M shall be approved by the CO regardless of dollar value, unless delegated in writing by the CO. In addition to the requirements of subparagraph 1.4.1.4, work orders for jobs under CLINs X009 and X010 shall identify the labor categories and rates from Section B, the estimated period of time required to accomplish the job, the materials estimated to complete the job, and a total not-to-exceed (NTE) price for the job. After installation completion, the

CSO and BTS Manager will initial the work order to verify actual amounts and types of materials used. Copies of the documentation specified in Federal Acquisition Regulation (FAR) 52.232-7 shall be provided to and retained by the CSO. The BTS Manager shall annotate actual hours and labor categories on any work order. Payment will be made IAW FAR 52.232-7.

1.4.1.8 Rejection of Work Orders. The Contractor has 24 hours, from receipt of work order, to reject a routine or priority work order and 2 hours to reject an emergency work order. Reasons for rejection shall be provided in writing to the CSO. During normal duty hours, the CSO will provide the work order and reasons for rejection to the

CO, for determination as to whether or not the work order is within the terms and conditions of the contract. Upon

CO determination, the work order will either be reissued or canceled. During other than normal duty hours, the

CSO shall direct performance on emergency work orders.

1.4.1.9 Submittal of Completed Work Orders. The Contractor shall provide copies of all completed work orders issued under this contract to the CSO within two duty days of completion.

1.4.2 Switching System Post-Cutover. If necessary during the performance of this contract, the contractor shall support BTS cutover requirements. This period shall be comprised of a maximum of 24 working days beginning on switch cutover day. The Contractor shall provide the expertise necessary to correct the inside plant, OSP, and premise equipment cutover errors and anomalies encountered with a complete switching system and/or outside cable plant replacement. The Contractor shall provide all material, labor, tools and equipment necessary to correct these errors. The CSO will provide prioritization of corrections as needed. The period will also include the first weekend after switch cutover. Efforts include trouble shooting, repairing, and isolating failures such as database changes (in the switches, records management system, or cutover sheets); trouble isolation in OSP; isolating cross-connect errors and making corrections in premise equipment and Main Distribution Frame (MDF); Proprietary Phone (P-

Phone) placement errors/correction, etc.

1.4.3 Manhole, Handhole and Building Terminal Inspections. The contractor shall provide manhole, handhole and building terminal inspections as outlined by the CSO. The record shall be available for inspection and analysis by the CSO to facilitate repair actions. The CSO shall be informed (as requested by the CSO) when the inspections are completed. Contractor physical documents shall be retained on site and made available for review by CSO.

Alternatively, if electronic documentation is implemented, access shall be granted to vendor databases, storage media or files.

1.4.4 GPS Survey and Initial Data Load. RESERVED

2.0 SERVICE DELIVERY SUMMARY (SDS).

Performance Objectives PWS

Reference

Performance Threshold

Timely operate and maintain minimum switching system(s) usable availability

1.3.3 A period of 5 minutes downtime shall not be exceeded

during any one month period

Timely perform traffic measurement/analysis within system capabilities/ perform analysis & studies on base switching system IAW CDRL

A002

1.3.12 Cover no less than 5-day period (Mon-Fri) and be

provided to the Government semi-annually

Accurately perform PMI tests of spare conductors

1.3.5.3 Test & document at least 2, out-of-service pair (one

low/one high numbered pair) in each 25-pair group of every cable terminating in Central Office on quarterly basis

Timely respond to all system and service outages

1.3.6.3 Emergency – 2 hours

Priority – 6 hours

Routine – 24 hours

Accurately provide an updated listing of available personnel to

QAP

1.3.6.1 Provide an updated listing on a quarterly basis

Timely provide location, staking, and marking services upon notification of CSO

1.3.7 Emergency: provide within 2 hours

Routine: provide within 24 hours

Timely perform disk, cartridge, or tape backup of switching systems memory

1.3.3.3

Within 24 hours of data base changes; over 7-day period, perform switching system backup when no changes occur

Timely review of program/ project drawings and provide comments;

attend vicinity meetings

1.3.13.3 Within 10 working days from receipt of drawings; attend up to 10 local vicinity meetings per month

Timely update work center records after completion of new task/work order

1.3.14/

1.3.15

Update within 2 duty days after completion

Timely comply with established time frames for completion of work orders

1.4.1.3 Routine – 10 duty days

Priority – 3 duty days

Emergency – 4 hours

Performance

Objective

PWS

Reference

Performance

Threshold

Accurately provide number of switchboard operators required for workload surges when demand load exceeds the capacity of switchboard operators to answer calls

5.7.3.1.1 When demand load exceeds the capacity of

switchboard operators to answer calls within four rings

Timely provide directory number assistance and extend call; perform research to reply to customer’s information request; if research extensive, determine whether customer can be called back to provide requested information.

5.7.3.2.1.6.2 Provide directory number assistance and extend call within one minute

Timely answer tactical drops and shall provide expeditious call handling.

5.7.3.2.1.6.4 Answer tactical drops within 10 seconds

3.0 GOVERNMENT-FURNISHED PROPERTY AND SERVICES.

Insert list of GFP and services here.

4.0 GENERAL INFORMATION

4.1 Quality

4.1.1 Contractor Quality Control Program. The Contractor shall establish, operate and maintain a highly effective and open quality control program for all services provided under this PWS. The CSO will rely upon

Contractor documentation for all services performed subject to periodic review and validation. The Contractor shall establish and monitor a customer feedback system for correction of validated complaints and notification of corrective action to customer. The Contractor shall establish and develop data collection methods to record data ensuring work accomplished meets acceptable performance and technical standards. The data shall identify trends, potential and actual problem areas, and any required corrective action by the Contractor or the Government. Upon request, the contractor shall participate in periodic quality assurance review and validation meetings with the QAP.

4.1.2. Quality Control Plan. The Contractor shall develop and provide a Quality Control Plan (QCP) to the CSO on a continuing basis. The QCP shall remain in effect during the term of the contract (including any option periods if exercised). Any changes to the QCP shall be provided to the CO at least ten days prior to implementation.

4.2 Security. The contractor shall follow security guidelines IAW AFI 33-111 ( Section G), DoDI 8100.3, Defense

Switch Network Security Technical Implementation Guide (DSN STIG).

4.2.1 Security Plan. The Contractor shall develop a physical security plan that will detail how Government property and/or facilities will be safeguarded and secured. The plan shall include the type of key/combination control, end-of-day security check procedures, and a discussion of how employee conformity to security requirements will be affected. Contractor shall discuss procedures for ensuring that password protection for BTS security is established. At the end of each work period, all government facilities, equipment, and materials shall be secured.

4.2.2 For Official Use Only (FOUO) Material. If the Contractor determines that unauthorized personnel has access to For Official Use Only (FOUO) material, such as the Base map or CSIRs, the Contractor Site Manager will immediately notify the CSO and cooperate fully with any investigation. The Contractor shall comply with DoD

5400-7-R, Chapter 4, DoD Freedom of Information Act (FOIA) Program, and requirements. This regulation establishes policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

4.3. Safety Security, and Environmental Meeting. Contractor shall initially meet with appropriate local safety and health, security, environmental, and civil engineering offices prior to the commencement of work or within 10 days after start of contract performance to:

a. Determine any potential problems with the projected work in areas that may contain asbestos, hazardous materials, and hazardous wastes and local procedures to be followed in the event such problems are encountered.

b. Determine local procedures to be followed concerning the use, disposal, or reporting of use of hazardous materials. Material Safety Data Sheets (MSDS) shall be submitted IAW FAR Clause 52.223-3, “Hazardous Material Identification and Material Safety Data,” for any hazardous materials (paints, solvents, cleaners, encapsulating compound, etc.) to be used in performance of the contract. The

MSDS must be on file with the Base Environmental Management Office prior to any use of the hazardous material. (CDRL A004)

c. Ensure that any required environmental assessments have been accomplished and that any problems identified have been resolved. An environmental assessment is required at each site requiring demolition/construction/upgrade before work can begin. This assessment is not a Contractor tasking.

Advise the CSO immediately upon learning that an environmental assessment has not been accomplished. The Contractor shall not begin work until the environmental assessment has been accomplished and any problems identified have been resolved.

d. Determine any site specific security requirements and ensure contractor compliance.

A5.2-1

5.0 APPENDICES

APPENDIX 5.1

5.1 WORKLOAD ESTIMATES

5.1.1 General. The following workload estimates (as defined on the individual Task Orders) are established based upon those tasks identified in Section 1 of the PWS. Estimates are based upon previous history and present requirements.

5.1.2 Monthly Maintenance Services

5.1.2.1 Restore Outages: (See PWS Section 1.3.6.3)

Main Base

Yearly Avg Total

Routine 400 ea

Priority 40ea

Emergency 40 ea

5.1.2.2 Locate and Mark Cable (See PWS Section 1.3.7 )

75,000 ft

5.1.2.3 Switchboard Operation Workload Estimates (See PWS Appendix 5.7)

5.1.2.4 Site Surveys (See PWS Section 1.3.13.5)

Routine Orders 100 ea

Priority Orders 40 ea

Emergency Orders 40 ea

5.1.2.5 Database Administartion

(Reference O&M PWS 1.3.3.4)

Main Base Yearly Avg Switching Systems 2500 ea Voice Mail 500 ea TMS 800 ea CSIRS/GPS 100 ea Key Systems 10 ea

5.1.3 Work Orders. (See PWS Section 1.4

Routine Orders 600 ea

Priority Orders 20 ea

Emergency Orders 20 ea

A5.2-2

APPENDIX 5.2

5.2 ITEMS TO BE MAINTAINED BY THE CONTRACTOR

5.2.1 General. This appendix identifies the items, equipment, material, and facilities to be maintained by the

Contractor.

5.2.2 Contractor-furnished equipment (CFE)/contractor-furnished material (CFM) items listed below will require the Contractor to provide replacement parts or to repair the defective items. The Contractor shall maintain and operate these items IAW the requirements specified in this PWS.

DCO, 355 Liberator Street Mountain Home AFB.

Description Qty

DSX Patch Panel 6

Nortel Fuse Panel DE4E NT4S43AA 3

Tellabs 2531 T-1 Echo Cancellor 6

Modems General Datacom V.F. 28.8 2

Split T FT1 Access Multiplexer 1

Campus T-1 Pairgain 1

UDS Modem Card Shelves 8

Modem 2440 4

Modem V.3225 34

Modem DU 100 32

Modem PS-19R 10

CO Shelf 77-819-14 (RTEC Systems) 3

Common Card 77-819-05 7

CM8 Modem Card 77-811-18 7

CM8 Modem Card 77-811-28 7

CM8 Modem Card 77-811-38 7

CM8 Modem Card 77-811-48 7

Sentrex High Powered Surge Protector 1

Tellabs Dual Battery Filter & Fuse Distribution Panel 8205 1

AT&T ACCULINK 3150 Modem 2

IXPORT Transport PRISM 3111 (CSU) 3

Telco Systems 828A Multiplexer 3

Tellabs 9021 Alarm Card 10

Tellabs 9002 Relay Module 48V DC 18

Tellabs 4000A Blank Module 22

Tellabs 6003 Auto Ring-Down 2W 108

Tellabs 8108 Ringing Generator 5

Tellabs 8103 Card 4

Tellabs 9294 4

Tellabs 9293 5

Tellabs 9121 4

Tellabs 9132 4

Tellabs 9291 31

Tellabs 9003 4

Tellabs 3228 26

Tellabs 9091 2

Tellabs 6007 6

Tellabs 410-21 11

Interalia Digital Voice Announcement MMU2-44RAB 1

NET ADNX with 2WFXO cards (data room) 2

A5.2-3

Hospital Bldg 6000

ACX04362 Telco Fuse Panel 1

DSX Patch Panel 1

Telco Systems 828A Multiplexer and UPS 1

Test Equipment at Dial Central Office (DCO)

Firebird Comm Analyzer Model MC6000 1

Hekimian Test Set Model 3701-18 1

Sage Test Set Model 930A 1

5.2.3 GFE/CFM items listed below will have Air Force-provided spares (see Appendix 5.4 for more details) and will not require the Contractor to provide replacement parts or to repair the defective items. The Contractor shall maintain and operate these items IAW the requirements specified in this PWS with the exception of repairing the defective items.

5.2.3.1 Switching System

a. The switch (MSL-100) is located in Dial Central Office (DCO), 355 Liberator Street Mountain Home

AFB. The Switch is configured with the following:

Description Cabinet Qty

MSL-100 SOFTWARE MSL-17 1

Approximate Lines Wired 7569 In use 5531

Meridian Cabinet Power Module MPDC 1

Dual-Plane Combined Core DPCC 1

Meridian Cabinet Network (ENET) Module ENC 1

Cabinetized Intergraded Service Module (IOM) CISM 1

Meridian Cabinet EIOC Extension Module MCEX 1

Meridian Cabinet Service Module MCSM 2

Meridian Cabinet Trunk Module MCTM 3

Meridian Cabinet Auxiliary Module MCAM 2

Meridian Cabinet Line Module MCLM 6

Meridian Cabinet Line Module-ISDN MCLM-E 1

Meridian Cabinet General Module MCGM 1

Meridian Cabinet Spare Storage MCSS 2

Line Module ISDN CLMI 1

b. The Hospital switch (AVAYA S8700) is located in building 6000 at Mountain Home AFB. The

Switch is configured with the following:

Description Module Qty

AVAYA S8700 Software 1

Approximate Lines Wired 888 In use 497

Carriers G650 4

AVAYA UPS Controller 103003635-4101 2

AVAYA UPS 6391489 4

A5.2-4

5.2.3.2 Customer Premise Equipment and Ancillary Parts

Norstar 6X16 Key System (DCO) 1

Nortel DE4E Channel Banks (DCO) 11

Description Model Qty

P-phone Nortel P-Phone Station 69

P-phone Nortel M5009 28

P-phone Nortel M5112 8

P-phone Nortel M5209 22

P-phone Nortel M5312 149

P-phone Nortel M5316 313

ISDN Terminal/Phone Nortel M5317 36

Digital Phones AVAYA (Hosp) 6416D 20

Digital Phones AVAYA (Hosp) 6408D 424

Digital Phones AVAYA (Hosp) 8410D 10

Digital Phones AVAYA (Hosp) 8434DX 18

Lodging Phones (Lodging) M2008 8

Lodging Phones (Lodging) M8009 All Rooms

5.2.3.3 Power Equipment

Lamarche 1KVA Inverter A31-1K-48V-A6 1

Lorain 500 VA Inverter 5173-31400 (WAA501B) 1

Lorain Rectifier 5472-02100 (RL200D50) 6

GNB Absolyte Battery 100 A 24

Lorain Power System Special 911696902 1

Lorain Power System 1231A2 911696901 1

Lorain Inverter WAA302A – 517630800 1

5.2.3.4 Peripheral Equipment

Voice Mail System (DCO) Callegra Callware (2000 boxes) 1

Attendant Consoles T-Metrics 4

Voice Mail System (Hospital) Intuity 1

5.2.3.5 BILLETING Telecommunications System. Billeting telecommunication system consist of a NORTEL

Meridian 1 Option 11C (Telephone Switching System), Call Accounting System, CPE, ancillary equipment, outside and inside plant facilities.

5.2.3.5.1 Billeting Private Branch Exchange (PBX) and Associated Equipment

a. Hardware: NORTEL Meridian 1 Option 11C with Meridian Mail and M2250 Consoles

b. Software: Rls 22.16+

c. Wired: 192 Users

NOTE: The customer premise equipment includes jacks, cords, etc.

5.2.3.6 LAN Support. Mountain Home AFB has approximately 5000 LAN connections, base-wide. These connections are on computers, printers, routers, etc., and require testing, and repair.

A5.2-5

5.2.4 Cable Plant. The cable plant encompasses equipment and facilities such as twisted pair cable, fiber optic cable, ducts, raceways, cable vaults, manholes, hand-holes, splice and pedestal enclosures, distribution terminals and blocks, load coils, lightning protectors, building entrance cable, and house cable for the main base, and billeting,.

The following is the Government’s best estimate of the existing cable plant.

5.2.4.1 Distribution System. The distribution system supports both analog and digital circuits (voice and data), subscriber loops, off-premise extensions, tie lines, T-1 carriers, LANs, local and long-distance network trunks, and dedicated data or non-switched circuits.

5.2.4.2 Manholes. The site(s) contain approximately 130 manholes/hand-holes…