Section_L_Atch_5_-_Labor_Category_Descriptions_4October2016.pdf

SECTION L

ATTACHMENT 5

LABOR CATEGORY DESCRIPTIONS

Audio Visual (A/V) System Design (DoD 8570 IAT II) Conceptualizes and designs variety of audio-visual systems, interfaces and processes ranging from specialized event recording to complex computer driven digital signage systems. Gather requirements and advises customers regarding features, rough cost estimates and potential risks to accommodate function, budget and security parameters.

Produces documentation including cost worksheets, system diagrams and operational instructions. Works independently under general guidelines established by supervisor for direct customer interaction. May orient and train end users for initial operation of new systems or processes. Remains familiar with industry best-practices through reading and training as well as possible certification (InfoComm Certified Technical Specialist (CTS) or CTS-D (Designer). Requires a high school diploma or its equivalent and 2-5 years of experience in the field or in a related area or equivalent.

Chief Information Security Officer (DoD 8570 IAM II) Responsible for determining enterprise information security standards. Develops and implements information security standards and procedures. Ensures that all information systems are functional and secure. Requires a bachelor's degree with at least 12 years of experience in the field or equivalent. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected.

Chief Information Technology Officer (DoD 8570 IAT II) Establishes and directs the strategic long term goals, policies and procedures for an information technology department. Determines an organization's long-term systems needs and hardware acquisitions to accomplish the organization's business objectives.

Requires a bachelor's degree and may be expected to have an advanced degree in a related area with at least 10 years of experience in the information technology field or equivalent. Generally manages middle managers/directors. Relies on experience and judgment to plan and accomplish goals.

Client/Server Programmer I (DoD 8570 IAT II) Reviews, analyzes, and modifies programming systems including encoding, testing, debugging and installing to support an organization's client/server software applications.

May require a bachelor's degree in a related area and 0-2 years of experience in the field or in a related area or equivalent. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision.

Primary job functions do not typically require exercising independent judgment.

Typically reports to a project leader or manager.

Client/Server Programmer II (DoD 8570 IAT II) Reviews, analyzes, and modifies programming systems including encoding, testing, debugging and installing to support an organization's client/server software applications.

May require a bachelor's degree in a related area and 2-4 years of experience in the field or in a related area or equivalent. Familiar with relational database concepts, and client-server concepts. Relies on limited experience and judgment to plan and accomplish goals.

Performs a variety of tasks. Works under general supervision; typically reports to a project leader or manager. A certain degree of creativity and latitude is required.

Client/Server Programmer III (DoD 8570 IAT II) Reviews, analyzes, and modifies programming systems including encoding, testing, debugging and installing to support an organization's client/server software applications.

May require a bachelor's degree in a related area and 4-6 years of experience in the field or in a related area or equivalent. Familiar with relational database concepts, and client-server concepts. Relies on experience and judgment to plan and accomplish goals.

Performs a variety of complicated tasks. May lead and direct the work of others.

Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Client/Server Programmer IV (DoD 8570 IAT II) Reviews, analyzes, and modifies programming systems including encoding, testing, debugging and installing to support an organization's client/server software applications.

Requires a bachelor's degree in area of specialty and 6-8 years of experience in the field or in a related area or equivalent. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected.

Client/Server Programmer V (DoD 8570 IAT II) Reviews, analyzes, and modifies programming systems including encoding, testing, debugging and installing to support an organization's client/server software applications.

Requires a bachelor's degree in area of specialty and at least 8-10 years of experience in the field or in a related area or equivalent. Demonstrates expertise in a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. May provide consultation on complex projects and is considered to be the top level contributor/specialist. A wide degree of creativity and latitude is expected

Computer Operations Manager (DoD 8570 IAT II) Plans, directs, and manages the daily operations of a computer operations department.

Establishes department policies and procedures. Responsible for operation of mainframe and peripheral information system equipment and for developing schedules for equipment usage. May require an associate's degree in a related area and at least 8 years of experience in the field or equivalent. Relies on experience and judgment to plan and accomplish goals.

Computer Operations Supervisor (DoD 8570 IAT II) Administers computer operations department policies and procedures. Supports and administers data retention/recovery and production job schedule environments.

Supervises employees assigned to a particular area. Performs continuous analysis of production jobs, backup processes, system monitors and server availability and provides solutions working with all groups impacted. May require an associate's degree in a related area and at least 5 years of experience in the field or equivalent. Relies on experience and judgment to plan and accomplish goals.

Configuration Manager, Senior (DoD 8570 IAT II) Minimum/General Experience: Eight (8) years experience in ADP systems/software analysis, design, engineering, management or programming. This category may serve as a task leader on one or more task orders. Management experience will be required since the category qualifications do require managerial experience. Task leaders must have supervisory or project leader experience. This experience is not in addition to the experience requirements for the skill category. Project leader experience is experience that demonstrates an individual's ability to accomplish projects/tasks through others.

Functional Responsibility: Establishes and enforces procedures to ensure that software products are reviewed, approved, and baselined at appropriate points in their lifecycles.

Ensures that the proper documentation is available to deploy and maintain each version of a software product. Responsible for overall data integrity of tool set data within Helpdesk ticket tracking system and software inventory. Also responsible for the data integrity of System Change Request (SCR) system for new s/w requirements, modified or defects contained in software configuration management system. Must have experience with tools such as Synergy or Altiris. Minimum Education: A Bachelor’s of Science degree from an accredited college or university or equivalent.

Content Engineer I – Web (DoD 8570 IAT I) Develops and designs interface, front pages, and the tools to navigate on the web site.

Performs unit testing at the page level. Sets code standards, and leads code reviews.

Reviews specifications and provides time estimates on the development of projects and features. Prioritizes projects and deliverables. May require a bachelor's degree in a related area and 0-2 years of experience in a related field or equivalent. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a manager.

Content Engineer II – Web (DoD 8570 IAT I) Develops and designs interface, front pages, and the tools to navigate a web site.

Performs unit testing at the page level. Sets code standards, and leads code reviews.

Reviews specifications and provides time estimates on the development of projects and features. Prioritizes projects and deliverables. Requires a bachelor's degree and 2-4 years of experience in a related field or equivalent. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision;

typically reports to a supervisor or manager. A certain degree of creativity and latitude is required.

Content Engineer III – Web (DoD 8570 IAT I) Develops and designs interface, front pages, and the tools to navigate a web site.

Performs unit testing at the page level. Sets code standards, and leads code reviews.

Reviews specifications and provides time estimates on the development of projects and features. Prioritizes projects and deliverables. Requires a bachelor's degree in a related area and at least 5 years of experience in the field or in a related area or equivalent.

Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Directs and leads the work of others. A wide degree of creativity and latitude is expected.

Content Specialist - Web (DoD 8570 IAT I) Assists in the development and implementation of content on websites. May be involved with integrating work of writers and designers to produce a final layout compatible with corporate standards. Requires a bachelor's degree with 0-2 years of experience or equivalent. May be expected to have knowledge of HTML, DHTML and JavaScript programming language. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.

Content Specialist, Sr. – Web (DoD 8570 IAT I) Assists in the development and implementation of content on websites. Responsible for integrating work of writers and designers to produce a final layout compatible with corporate standards. Requires a bachelor's degree with 3 years of experience or equivalent. May be expected to have knowledge of HTML, DHTML and JavaScript programming language. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.

Copy Editor - Web Coordinates with writers, producers, and other contributors to the web site to ensure consistency in style, tone, and quality of the organization's site. Requires a bachelor's degree in a related area and 0-2 years of experience in the field or in a related area or equivalent. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a manager.

Cross-Platform Security Manager (DoD 8570 IAM II) Ensures that all system platforms are functional and secure. Works with upper management to determine acceptable level of risk for enterprise computing platforms.

Requires a bachelor's degree with at least 8 years of experience in the field or equivalent.

Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected.

Customer Information Center Manager (DoD 8570 IAT II) Responsible for managing the customer information center staff, activity, and goals.

Requires a bachelor's degree in area of specialty and at least 7 years of experience in the field or in a related area or equivalent. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected.

Data Architect I (DoD 8570 IAT I) Designs and builds relational databases. Develops strategies for data acquisitions, archive recovery, and implementation of a database. Cleans and maintains the database by removing and deleting old data. May require a bachelor's degree in a related area and 0-2 years of experience in the field or in a related area or equivalent. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.

Data Architect II (DoD 8570 IAT I) Designs and builds relational databases. Develops strategies for data acquisitions, archive recovery, and implementation of a database. Cleans and maintains the database by removing and deleting old data. May require a bachelor's degree in a related area and 2-4 years of experience in the field or in a related area or equivalent. Must have a working knowledge designing, developing and manipulating Oracle databases, data warehouses and multidimensional databases. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. A certain degree of creativity and latitude is required.

Data Architect III (DoD 8570 IAT I) Designs and builds relational databases. Develops strategies for data acquisitions, archive recovery, and implementation of a database. Cleans and maintains the database by removing and deleting old data. May require a bachelor's degree in a related area and 4-6 years of experience in the field or in a related area or equivalent. Must be able to design, develop and manipulate Oracle databases, data warehouses and multidimensional databases. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Data Architect IV (DoD 8570 IAT I) Designs and builds relational databases. Develops strategies for data acquisitions, archive recovery, and implementation of a database. Cleans and maintains the database by removing and deleting old data. Requires a bachelor's degree in area of specialty and 6-8 years of experience in the field or in a related area or equivalent. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected.

Data Architect V (DoD 8570 IAT I) Designs and builds relational databases. Develops strategies for data acquisitions, archive recovery, and implementation of a database. Cleans and maintains the database by removing and deleting old data. Requires a bachelor's degree in area of specialty and at least 8-10 years of experience in the field or in a related area or equivalent. Demonstrates expertise in a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. May provide consultation on complex projects and is considered to be the top level contributor/specialist. A wide degree of creativity and latitude is expected.

Data Control Clerk I - ADPE Collects, reviews, and inputs data into a computer processing system; audits output data.

May be expected to code data and input data for computer processing. Identifies and resolves production related errors. Maintains and revises procedural lists, control records and coding schemes to process source data. Requires a high school diploma or its equivalent and 0-3 years of experience in the field or in a related area or equivalent. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor.

Data Control Clerk II - ADPE Collects, reviews, and inputs data into a computer processing system; audits output data.

May be expected to code data and input data for computer processing. Identifies and resolves production related errors. Maintains and revises procedural lists, control records and coding schemes to process source data. Requires a high school diploma or its equivalent and 2-5 years of experience in the field or in a related area or equivalent.

Familiar with standard concepts, practices, and procedures within a particular field.

Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision; typically reports to a supervisor. A certain degree of creativity and latitude is required.

Data Control Clerk III - ADPE Collects, reviews, and inputs data into a computer processing system; audits output data.

May be expected to code data and input data for computer processing. Identifies and resolves production related errors. Maintains and revises procedural lists, control records and coding schemes to process source data. Requires a high school diploma or its equivalent and at least 5 years of experience in the field or in a related area or equivalent.

Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. May report directly to a supervisor. A wide degree of creativity and latitude is expected.

Data Entry Clerk I Operates a data entry device to record or verify a variety of standard and/or complex coded or uncoded business and statistical source data into a computer. Requires a high school diploma or its equivalent with 0-3 years of experience in the field or in a related area or equivalent. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.

Data Entry Clerk II Operates a data entry device to record or verify a variety of standard and/or complex coded or uncoded business and statistical source data into a computer. Requires a high school diploma or its equivalent with 2-5 years of experience in the field or in a related area or equivalent. Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals.

Performs a variety of tasks. Works under general supervision; typically reports to a supervisor or manager. A certain degree of creativity and latitude is required.

Data Security Analyst (DoD 8570 IAT I) Maintains systems to protect data from unauthorized users. Identifies, reports, and resolves security violations. May require a bachelor's degree in area of specialty and 0-2 years of experience in the field or in a related area or equivalent. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision.

Data Security Analyst, Sr. (DoD 8570 IAT I) Maintains systems to protect data from unauthorized users. Identifies, reports, and resolves security violations. May require a bachelor's degree in area of specialty and 2-4 years of experience in the field or in a related area or equivalent. Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. A certain degree of creativity and latitude is required. Typically reports to a supervisor or manager.

Data Security Manager (DoD 8570 IAT I) Manages professionals in the maintenance of systems to protect data from unauthorized users. Identifies, reports, and resolves security violations. May require a bachelor's degree in area of specialty or equivalent. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others.

A wide degree of creativity and latitude is expected.

Data Security Supervisor (DoD 8570 IAT I) Supervises professionals in the maintenance of systems to protect data from unauthorized users. Identifies, reports, and resolves security violations. May require a bachelor's degree in area of specialty or equivalent. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others.

A wide degree of creativity and latitude is expected.

Data Warehouse Information Security Manager (DoD 8570 IAT I) Develops and maintains data warehouse platform security standards. Implements upgrades and modifications to existing information security hardware and software. Is also responsible for disaster recovery and business continuation planning. Requires a bachelor's degree with at least 7 years of experience in the field or equivalent. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected.

Database Administrator (DoD 8570 IAT I) Administers, maintains, develops and implements policies and procedures for ensuring the security and integrity of the company database. Implements data models and database designs, data access and table maintenance codes; resolves database performance issues, database capacity issues, replication, and other distributed data issues. May require a bachelor's degree in a related area and 2-4 years of experience in the field or in a related area or equivalent. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision; typically reports to a manager. A certain degree of creativity and latitude is required.

Database Analyst I (DoD 8570 IAT I) Reviews, evaluates, designs, implements and maintains company database[s]. Identifies data sources, constructs data decomposition diagrams, provides data flow diagrams and documents the process. Writes codes for database access, modifications, and constructions including stored procedures. May require a bachelor's degree in a related area and 0-2 years of experience in the field or in a related area or equivalent. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a project leader or manager.

Database Analyst II (DoD 8570 IAT I) Reviews, evaluates, designs, implements and maintains company database(s). Identifies data sources, constructs data decomposition diagrams, provides data flow diagrams and documents the process. Writes codes for database access, modifications, and constructions including stored procedures. May require a bachelor's degree in a related area and 2-4 years of experience in the field or in a related area or equivalent. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision; typically reports to a project leader or manager.

A certain degree of creativity and latitude is required.

Database Analyst III (DoD 8570 IAT I) Reviews, evaluates, designs, implements and maintains company database[s]. Identifies data sources, constructs data decomposition diagrams, provides data flow diagrams and documents the process. Writes codes for database access, modifications, and constructions including stored procedures. May require a bachelor's degree in a related area and 4-6 years of experience in the field or in a related area or equivalent. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Database Analyst IV (DoD 8570 IAT I) data sources, constructs data decomposition diagrams, provides data flow diagrams and documents the process. Writes codes for database access, modifications, and constructions including stored procedures. Requires a bachelor's degree in area of specialty and 6-8 years of experience in the field or in a related area or equivalent.

Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected.

Database Analyst V (DoD 8570 IAT I) data sources, constructs data decomposition diagrams, provides data flow diagrams and documents the process. Writes codes for database access, modifications, and constructions including stored procedures. Requires a bachelor's degree in area of specialty and at least 8-10 years of experience in the field or in a related area or equivalent. Demonstrates expertise in a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals.

Performs a variety of tasks. May provide consultation on complex projects and is considered to be the top level contributor/specialist. A wide degree of creativity and latitude is expected.

Designer I Produces graphic sketches, designs, and copy layouts for online or print content.

Determines size and arrangement of illustrative material and copy, selects style and size of type, and arranges layout based upon available space, knowledge of layout principles, and aesthetic design concepts. May require an associate's degree or its equivalent and 2 years of experience in the field or in a related area or equivalent. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a manager.

Designer II Produces graphic sketches, designs, and copy layouts for online or print content.

Determines size and arrangement of illustrative material and copy, selects style and size of type, and arranges layout based upon available space, knowledge of layout principles, and aesthetic design concepts. May require an associate's degree or its equivalent with at least 3 years of experience in the field or in a related area or equivalent. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks.

Works under general supervision; typically reports to a manager. A certain degree of creativity and latitude is required.

Designer III Produces graphic sketches, designs, and copy layouts for online or print content.

Determines size and arrangement of illustrative material and copy, selects style and size of type, and arranges layout based upon available space, knowledge of layout principles, and aesthetic design concepts. May require an associate's degree or its equivalent and at least 4 years of experience in the field or in a related area or equivalent. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks.

Typically reports to a manager. A wide degree of creativity and latitude is expected.

Field Service Engineer I (DoD 8570 IAT I) Installs, troubleshoots, and maintains products/equipment. Trains customers, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Determines and recommends which products or services best fit the customers' needs. Requires a bachelor's degree in area of specialty and 0-2 years of experience in the field or in a related area or equivalent. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Typically reports to a supervisor or manager.

Field Service Engineer II (DoD 8570 IAT I) Installs, troubleshoots, and maintains products/equipment. Trains customers, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Determines and recommends which products or services best fit the customers' needs. Requires a bachelor's degree in area of specialty and 2-4 years of experience in the field or in a related area or equivalent. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. A certain degree of creativity and latitude is required. Typically reports to a supervisor or manager.

Field Service Engineer III (DoD 8570 IAT I) Installs, troubleshoots, and maintains products/equipment. Trains customers, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Determines and recommends which products or services best fit the customers' needs. Requires a bachelor's degree in area of specialty and 4-6 years of experience in the field or in a related area or equivalent. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected.

Field Service Engineer IV (DoD 8570 IAT I) Installs, troubleshoots, and maintains products/equipment. Trains customers, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Determines and recommends which products or services best fit the customers' needs. Requires a bachelor's degree in area of specialty and 6-8 years of experience in the field or in a related area or equivalent. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals.

Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected.

Field Service Engineer V (DoD 8570 IAT I) Installs, troubleshoots, and maintains products/equipment. Trains customers, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Determines and recommends which products or services best fit the customers' needs. Requires a bachelor's degree in area of specialty and 8-10 years of experience in the field or in a related area or equivalent. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals.

Performs a variety of tasks. May provide consultation on complex projects and is considered to be the top level contributor/specialist.

Help Desk Manager (DoD 8570 IAT I) Manages a team of support personnel who troubleshoot IT issues. Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected. Ensures maximum issue resolutions in minimum time. Evaluates new information systems products or services and suggests changes to existing products or services to better aide the end user. Requires a bachelor's degree with at least 7 years of experience in the field or equivalent. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected.

Help Desk Support I (DoD 8570 IAT I) Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and no previous experience in the field or equivalent. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor.

Help Desk Support II (DoD 8570 IAT I) Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and 0-2 years of experience in the field or in a related area or equivalent. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.

Help Desk Support III (DoD 8570 IAT I) Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and 3-5 years of experience in the field or in a related area or equivalent. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. Typically reports to a supervisor or manager. A wide degree of creativity and latitude is expected.

Help Desk Support IV (DoD 8570 IAT I) Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Extensive experience with installing and maintaining specialized applications.

May require an associate's degree in a related area and 5-7 years of experience in the field or in a related area or equivalent. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others.

Typically reports to a supervisor or manager. A wide degree of creativity and latitude is expected.

Help Desk Support V (DoD 8570 IAT I) Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Extensive experience with installing and maintaining specialized applications.

May require an associate's degree in a related area and 7+ years of experience in the field or in a related area or equivalent. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others.

Typically reports to a supervisor or manager. A wide degree of creativity and latitude is expected.

HPAC/Printer Administrator (DoD8570 IAT II) Responsibilities include: Install, maintain and repair hardware and software related to HP/MFP printers. Interface with and educate customer(s) on the operation and capabilities of the Multi Functional Printer (MFP) devices. Maintain and ensure the implementation of all DoD passwords and security requirements. Maintain supply levels on consumable and spare parts. Maintain status and ensure that all standby and replacement MFPs meet AFRL Directorate and DoD requirements. Must be knowledgeable, skilled, and have a thorough understanding of HP/MFP devices as well as be service and customer focused. Must have a working knowledge of MAN and Enclave RDT&E network concepts including internet functionality, TCP/IP, DHCP, DNS, VPN and HP Web Jet-admin tool. Must hold Certifications required by DoD, i.e.

FISMA 8570 and HP service repair credentials. Must be able to communicate effectively with all levels of staff and be a team player with proven ability to pick up new concepts quickly. Requires a high school diploma or its equivalent and 2-5 years of experience in the field or in a related area or equivalent.

Information Technology Auditor I (DoD 8570 IAT I) Evaluates information systems and operating procedures in accordance with established DoD standards for efficiency, accuracy and security. Determines and recommends improvements in current standards and implementation of system changes. May require a bachelor's degree and 0-2 years of experience in the field or in a related area or equivalent. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.

Information Technology Auditor II (DoD 8570 IAT I) Evaluates information systems and operating procedures in accordance with established DoD standards for efficiency, accuracy and security. Determines and recommends improvements in current standards and implementation of system changes. May require a bachelor's degree and 2-4 years of experience in the field or in a related area or equivalent. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. Typically reports to a supervisor or manager. A certain degree of creativity and latitude is required.

Information Technology Auditor III (DoD 8570 IAT I) Evaluates information systems and operating procedures in accordance with established DoD standards for efficiency, accuracy and security. Determines and recommends improvements in current standards and implementation of system changes. Requires a bachelor's degree and 4-6 years of experience in the field or in a related area or equivalent. Familiar with a variety of the field's concepts, practices, and procedures.

Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected.

Information Technology Auditor IV (DoD 8570 IAT I) Evaluates information systems and operating procedures in accordance with established DoD standards for efficiency, accuracy and security. Determines and recommends improvements in current standards and implementation of system changes. Requires a bachelor's degree in area of specialty and 6-8 years of experience in the field or in a related area or equivalent. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals.

Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected.

Information Technology Generalist (DoD 8570 IAT I) Performs information systems administrative procedures and maintains documentation that covers two or more functional areas including data control, applications training, data coordination and scheduling, data security administration, etc. Requires a bachelor's degree and 0-3 years of experience in the field or in a related area or equivalent. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Typically reports to a supervisor.

Information Technology Manager (DoD 8570 IAT I) Manages the information technology department in accordance with organizational policies and goals. Ensures proper functioning of company's information processing system and makes upgrades as necessary. Helps business operations utilize information systems to improve efficiency. Keeps computer equipment, hardware, and software updated to meet organizational needs. Follows appropriate programming procedures.

Requires a bachelor's degree and at least 5 years of experience in the field or in a related area or equivalent. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals.

Performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected.

Intranet Applications Specialist – Web (DoD 8570 IAT I) Develops, implements, and maintains web-based application systems for an organization.

Troubleshoots issues with existing or developed systems, and works with the appropriate resources to resolve them. May require a bachelor's degree and 2-4 years of experience in a related field (i.e., HTML, Java, etc.) or equivalent. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision; typically reports to a supervisor or manager. A certain degree of creativity and latitude is required.

Intranet Applications Specialist, Sr. – Web (DoD 8570 IAT I) Develops, implements, and maintains web-based application systems for an organization.

Troubleshoots issues with existing or developed systems, and works with the appropriate resources to resolve them. May require a bachelor's degree in a related area and at least 4 years of experience in the field or in a related area or equivalent. Has knowledge of a variety of concepts, practices, and procedures within a particular field (i.e., HTML, Java, etc.) Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May direct and lead the work of others. A wide degree of creativity and latitude is expected.

IS Security Manager (DoD 8570 IAM I) Responsible for developing and managing Information Systems security, including disaster recovery, database protection and software development. Manages IT security analysts to ensure that all applications are functional and secure. Requires a bachelor's degree with at least 6-8 years of experience in the field or equivalent. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected.

LAN Support I (DoD 8570 IAT I) Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to LAN. Recommends and schedules repairs. Provides end users support for all LAN-based applications. Installs and configures workstations. May require an associate's degree in a related area and 0-3 years of experience in the field or in a related area or equivalent. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a project leader or manager.

LAN Support II (DoD 8570 IAT I) Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to LAN. Recommends and schedules repairs. Provides end users support for all LAN-based applications. Installs and configures workstations. May require an associate's degree in a related area and 2-5 years of experience in the field or in a related area or equivalent. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision; typically reports to a project leader or manager. A certain degree of creativity and latitude is required.

LAN Support III (DoD 8570 IAT II) Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to LAN. Recommends and schedules repairs. Provides end users support for all LAN-based applications. Installs and configures workstations. May require an associate's degree in a related area and at least 5 years of experience in the field or in a related area or equivalent. Familiar with a variety of the field's concepts, practices, and procedures.

Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Network Administrator I (DoD 8570 IAT II) Sets up, configures, and supports internal and/or external networks. Develops and maintains all systems, applications, security, and network configurations. Troubleshoots network performance issues and creates and maintains a disaster recovery plan.

Recommends upgrades, patches, and new applications and equipment. Provides technical support and guidance to users. May require a bachelor's degree in area of specialty and 0- 2 years of experience in the field or in a related area or equivalent. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Typically reports to a supervisor or manager.

Network Administrator II (DoD 8570 IAT II) Sets up, configures, and supports internal and/or external networks. Develops and maintains all systems, applications, security, and network configurations. Troubleshoots network performance issues and creates and maintains a disaster recovery plan.

Recommends upgrades, patches, and new applications and equipment. Provides technical support and guidance to users. May require a bachelor's degree in area of specialty and 2- 4 years of experience in the field or in a related area or equivalent. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. A certain degree of creativity and latitude is required. Typically reports to a supervisor or manager.

Network Administrator III (DoD 8570 IAT II) Sets up, configures, and supports internal and/or external networks. Develops and maintains all systems, applications, security, and network configurations. Troubleshoots network performance issues and creates and maintains a disaster recovery plan.

Recommends upgrades, patches, and new applications and equipment.