LSS_PWS_7_Dec_2018_REV.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

LOGISTICS SUPPORT SERVICES (LSS)

Materiel Management

Maintenance (AGE/TA)

WRIGHT-PATTERSON AFB, OHIO

7 December 2018

This page intentionally left blank.

PERFORMANCE WORK STATEMENT

LOGISTICS SUPPORT SERVICES

I

TABLE OF CONTENTS

PAGE

SECTION I - DESCRIPTION OF SERVICES – GENERAL INFORMATION 1

1.1. SCOPE OF WORK 1

1.2. HOURS OF OPERATION 1

1.2.1. Normal Working Hours 1

1.2.2. Expanded Hours 1

1.2.3. Recognized Holidays 1

1.2.4. Continuation of Essential Contractor Services 1

1.3. CONTRACTOR PERSONNEL 1

1.3.1. Contract Management 2

1.3.2. Contractor Employees 2

1.3.3. Security Requirements 3

1.3.4. Employee Training 4

1.3.5. Key Personnel Qualification Requirements 5

1.4. QUALITY MANAGEMENT SYSTEM 7

1.4.1. Quality Management System 7

1.4.2. Quality Control Plan 7

1.4.3. Inspection System 7

1.4.4. Deficiency Prevention 7

1.4.5. Inspection Files 7

1.4.6. Key Control Procedures 7

1.4.7. Lock/Cipher Combinations 8

1.4.8. Self-Inspection Program 8

1.5. QUALITY ASSURANCE 8

1.5.1. Performance Evaluation Meetings 8

1.5.2. Contracting Officer Representative (COR) 9

1.6. PHYSICAL SECURITY 9

1.6.1. Facility Manager 9

1.7. RECORDS 9

1.7.1. Records Management 9

1.7.2. Disposition of Records 9

1.7.3. Training Requirements 10

II

1.8. ENVIRONMENTAL CONTROLS 10

1.8.1. Compliance with Laws and Regulations 10

1.8.2. Notification of Environmental Spills 10

1.8.3. Material Storage and Use 10

1.8.4. Issue Point (IP) 11

1.8.5. Environmental, Safety, and Occupational Health Compliance

Assessment and Management Program (ESOHCAMP) 11

1.8.6. Hazardous, Toxic, or Special Waste Disposal 11

1.8.7. Solid Waste Disposal and Recycling 13

1.8.8. Wastewater/Storm Water 13

1.8.9. Air Quality 13

1.8.10. Natural Resources Program 13

1.8.11. Underground/Aboveground Storage Tanks 13

1.8.12. Green Procurement 13

1.8.13. Air Force Environmental Quality Program 14

1.9. INDUSTRIAL SAFETY AND HEALTH REQUIREMENTS 14

1.9.1. Voluntary Protection Program (VPP) 14

1.9.2. Contractor Safety and Health Program 15

1.9.3. Contractor Employees 15

1.9.4. Inspections 16

1.9.5. Mishap Notification 16

1.10. GOVERNMENT PERFORMANCE OF SERVICE DURING LABOR STRIKE 17

1.11. CONTINUATION OF CONTRACTOR SERVICES DURING BASE

EXERCISES, LOCAL EMERGENCIES, OR CONTINGENCIES, AND

IMPLEMENTATION OF LOCAL CONTINGENCY PLANS. 17

1.12. EQUIPMENT MAINTENANCE 17

1.12.1. Government Furnished Equipment 17

1.12.2. Annual Inventory (AGE) 17

1.13. SHOP EQUIPMENT 17

1.13.1. Preventive Maintenance (Shop Equipment) 17

1.13.2. Annual Inventory 18

1.14. VEHICLES 18

1.14.1. Contractor Provided Vehicles 18

1.14.2. Government Furnished Vehicles 18

1.14.3. Vehicle Control Officer (VCO) Responsibilities 18

1.14.4. Contractor Furnished Vehicle Markings 19

III

1.15. ADMINISTRATION 19

1.15.1. Office Records Point of Contact 19

1.15.2. Privacy Act Monitor 19

1.15.3. Official Correspondence 19

1.15.4. Facility Manager 19

1.15.5. Information Technology Equipment Custodian (ITEC) 19

1.15.6. Labor Hour Database 19

1.15.7. Contract Performance Assessment Reporting System (CPARS 20

1.15.8. Combating Trafficking in Person (CTIP) 20

1.15.9. Level I Antiterrorism Awareness 20

1.15.10. Special/Command Interest Items (SII/CII) 20

1.15.11. Meetings 20

1.15.12. Weekly Status Update 20

1.16. COMPUTER AND NETWORK ACCESS REQUIREMENTS FOR USERS

AND EQUIPMENT 21

1.16.1. Network Access Requirements 21

1.17. DATABASES 21

1.18. PUBLICATIONS APPLICABLE TO THIS CONTRACT 22

1.18.1. Publications and Forms 22

1.18.2. Technical Order Distribution Office (TODO) 22

1.19. HOUSEKEEPING 23

1.19.1. Trash Containers 23

1.19.2. Common Areas 23

1.19.3. Liquid Spills 23

1.19.4. Work Areas 23

1.19.5. Snow and Ice 23

1.20 TRANSITION PERIOD 23

1.20.1. Follow-on Contractor 23

1.20.2. Access to Facilities 24

1.21. PHASE OUT 24

1.21.1. Incumbent Contractor 24

1.21.2. Joint Inventory 24

1.21.3. Site Visit 24

IV

SECTION II – MATERIEL MANAGEMENT

2. DESCRIPTION OF SERVICES 24

2.1. SCOPE OF WORK 24

2.2. MATERIEL MANAGEMENT FLIGHT 25

2.2.1. Customer Support Section 25

2.2.2. Stock Control 27

2.2.3. Research/Records Maintenance 30

2.2.4. Equipment Management 31

2.2.5. Document Control 35

2.2.6. Bench Stock Support 36

2.2.7. Systems Management 37

2.2.8. Asset Management System 39

2.2.9. Receiving (Inbound Cargo Material Receipt) 39

2.2.10. Inspection 40

2.2.11. Central Storage 42

2.2.12. HAZMART 44

2.2.13. Delivery Staging Area 45

2.2.14. Individual Protective Equipment (IPE) 46

2.2.15. Flight Service Center 49

2.2.16. Inventory 50

2.2.17. Quality Assurance 51

2.2.18. Degraded Operations 54

2.2.19. Administration/Internal Management of Supplies and Equipment 55

2.3. HOURS OF OPERATION 56

2.3.1. Materiel Management (Supply) 56

SECTION III – MAINTENANCE

3. DESCRIPTION OF SERVICES 56

3.1. TRANSIENT AIRCRAFT (TA)/AEROSPACE GROUND EQUIPMENT (AGE) MAINTENANCE

3.2. MAINTENANCE MANAGEMENT 58

3.3. TRAINING 61

3.4. BUDGET MANAGEMENT 62

V

3.5. MATERIEL CONTROL 62

3.6. EMERGENCY SERVICES 65

3.7. TRANSIENT AIRCRAFT SUPPORT 65

3.7.1. Aircraft Services 65

3.7.2. Transient Alert 66

3.7.3. Transient Services 66

3.7.4. Arrival Services 66

3.7.5. Transient Aircraft Processing Services 67

3.7.6. Transient Departure Services 69

3.7.7. Distinguished Visitor (DV) Support 70

3.7.8. Air Show Support 70

3.7.9. Crash Recovery 71

3.7.10. Maintenance Operations Center (MOC) 72

3.8. NON DESTRUCTIVE INSPECTION (NDI) LABORATORY 73

3.9. AEROSPACE GROUND EQUIPMENT (AGE) 73

3.9.1. Scheduling 73

3.9.2. Pick-up and Delivery 75

3.9.3. Inspections 75

3.9.4. Manage AGE Equipment 75

3.9.5. Paint 75

3.9.6. AGE Status Report 75

3.9.7. Dispatch 75

3.9.8. Uniform Standard 76

3.9.9. Fuel Bowsers 76

3.9.10. Emergency Requests 76

3.9.11. AGE Inventory 76

3.9.12. Annual transient aircraft landing data 76

3.9.13. Historical Files 76

3.9.14. Welding 76

3.10. GENERAL INFORMATION 76

3.10.1. Hours of Operation 76

3.10.2. Contractor Personnel 77

3.10.3. Clothing/Uniform Requirements 77

SECTION IV - SERVICES SUMMARY (SS)

4.1 SERVICES SUMMARIES 78

VI

4.2. PERFORMANCE EVALUATION 78

4.3. PERCENTAGE OF EFFORT 78

4.4. CONTRACTOR PAYMENT 78

4.5. EXAMPLES of PAYMENT COMPUTATIONS 79

4.5.1. For services evaluated using 100% Inspection 79

4.5.2. For services using Customer Complaint 79

4.5.3. For services evaluated using Periodic Inspection 80

4.5.4. For services evaluated less than Monthly 80

4.6. SERVICE SUMMARY TABLES 82

4.6.1. General 82

4.6.2. Materiel Management 83

4.6.3. Maintenance 86

SECTION V - GOVERNMENT-FURNISHED PROPERTY AND SERVICES 88

5.1. GENERAL 88

5.1.1. Government-Furnished Facilities 88

5.1.2. Government-Furnished Equipment 88

5.1.3. Property Leased by the Government 89

5.1.4. Vehicles/Mechanized Material Handling Equipment (MMHE) 89

5.1.5. Government-Furnished Materials 90

5.1.6. Equipment Maintenance 90

SECTION VI APPENDICES PAGE

6.1. APPENDIX TABLE OF CONTENTS 90

APPENDIX A Definitions 92

APPENDIX B Support Agreements, MOA’s and Plans 97

APPENDIX C Publications and Forms 99

APPENDIX D Workload 109

1-D Materiel Management 109

2-D AGE Maintenance/Transient Aircraft 112

APPENDIX E Government Furnished Equipment/Tools 113

VII

1-E Materiel Management 114

2-E AGE Maintenance/Transient Aircraft 144

APPENDIX F Government Furnished Facilities 171

1-F Materiel Management 172

2-F AGE Maintenance/Transient Aircraft 175

APPENDIX G Government Furnished Vehicles 178

1-G Materiel Management 179

2-G AGE Maintenance/Transient Aircraft 180

APPENDIX H Timeliness/Quality Standards 181

MATERIEL MANAGEMENT AND MAINTENANCE (AGE/TA)

SECTION I – DESCRIPTION OF SERVICES -- GENERAL INFORMATION

1.1 SCOPE OF WORK. The contractor shall furnish all labor, supervision, facilities, vehicles, equipment, tools, materials, and other items and services (except those identified as Government-furnished) to perform logistics support services (LSS) primarily at Wright-Patterson Air Force Base

(WPAFB), other locations throughout the state of Ohio, and some locations in other states supported by

WPAFB; specific locations are identified in each section of this Performance Work Statement (PWS).

The contractor shall perform in accordance with (IAW) the terms and conditions of the contract and the requirements and standards of this PWS. Organizations supported, locations where services are to be performed, and estimated quantities of work are listed in this PWS. Logistics support services fall under the functional headings below. Services the contractor shall perform are listed under each of these functional headings and are specified in the corresponding sections of this PWS.

Materiel Management – Section II

Maintenance (TA/AGE) – Section III

1.2. HOURS OF OPERATION

1.2.1. Normal Working Hours. The normal working hours for each functional area are specified in the corresponding sections of the PWS.

1.2.2. Expanded Hours. The contractor shall perform services after normal working hours up to twenty four hours per day, seven days per week (24/7) as requested to support mission requirements upon implementation of contingency plans and during surges, emergencies, disasters, deployments, exercises, or Continuation of Essential Department of Defense Contractor Services during crises. The contractor shall respond within one (1) hour (or as otherwise specified in each functional-specific section of the

PWS) after notification of a requirement for after hours or expanded hours support. The contractor shall provide a workforce during surges, emergencies, disasters, deployments, and exercises or upon implementation of contingency plans as requested by the Government.

1.2.3. Recognized Holidays: The following Federal holidays are observed at WPAFB: New Year’s

Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day. The contractor is not required to provide services on Federal holidays, except as required to support mission requirements during expanded hours as described in Para 1.2.2.

1.2.4. Continuation of Essential Contractor Services. The Government has identified a portion of the contractor services performed under this contract as essential contractor services in support of mission essential functions. The Functional Director has identified Transient Alert Service as an essential contractor service IAW DFARS 252.237-7023, Continuation of Essential Contractor Services. The contractor shall be responsible for performing those services identified as essential contractor services during crisis situations as directed by the Contracting Officer (CO). The Contractor shall submit an original of the Mission-Essential Contractor Services Plan to the CO per DFARS regulation.

1.3. CONTRACTOR PERSONNEL

1.3.1. Contract Management. Contractor shall provide a primary and alternate representative to manage and oversee performance of work. Names of primary and alternate (who shall act for primary representative in his/her absence) shall be designated in writing to the Contracting Officer

(CO). Contractor shall provide telephone numbers for primary and alternate representatives where these persons may be contacted before, during, or after normal work hours. Representatives shall be able to read, write, speak, and understand English. Representatives shall have full authority to act for contractor on the installation and possess full contractual signatory authority.

1.3.2. Contractor Employees. Contractor shall not employ persons if such employee is identified to the contractor by the CO as a potential threat to the health, safety, security, general wellbeing, or operational mission of the installation and its population. Contractor employees shall be able to read, write, speak, and understand English fluently.

1.3.2.1. Contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest. Additionally, the contractor shall not employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person has received approval for such employment according to DoD 5500.7-R, Joint Ethics

Regulations (JER). The contractor shall not employ any person who is an employee of the Department of the Air Force if such employment would be contrary to the policies contained in AFI 64-106, Air Force

Industrial Labor Relations Activities.

1.3.2.2. Contractor is cautioned that off-duty active military personnel hired under this contract may be subject to permanent change of station (PCS), change in duty hours, or deployment. Military reservists and National Guard members may be subject to recall to active duty. The abrupt absence of these personnel could adversely affect the contractor’s ability to perform; however, their absence at any time shall not constitute an excuse for nonperformance under this contract.

1.3.2.3. Contractor shall not employ off-duty Contracting Officer Representatives (CORs) who are surveilling any contracts/subcontracts awarded to the contractor.

1.3.2.4. Contractor shall require contractor employees to identify themselves as contractor personnel by introducing themselves or being introduced as contractor personnel and displaying distinguishing badges or other visible identification for meetings with Government personnel. In addition, the contractor shall require contractor personnel to appropriately identify themselves as contractor employees on telephone conversations and in formal and informal written correspondence.

1.3.2.5. Contractor shall ensure that its employees have current, valid professional certifications and licenses, as required for contract performance, before starting work under and throughout the life of this contract. The contractor shall obtain and maintain an AF Form 483, Certificate of Competency, for all employees who will operate vehicles on the flight line. All contractor employees operating vehicles carrying hazardous material on and off base, in the performance of this contract, shall have a Hazardous

Materials endorsement, IAW applicable Federal and state driver licensing requirements.

1.3.2.6. Contractor personnel shall present a neat, clean, and professional appearance at all times, unless precluded by assigned work. All contractor employees shall be easily recognized as contractor employees by wearing contractor-provided name tags/badges depicting company name, employee’s name, and employee’s title and function. Name tags/badges shall be displayed on the outer clothing in such a way that they are visible at all times and do not pose a safety or Foreign Object Damage (FOD) hazard. Office personnel performing duties under this contract shall not wear sweat suits, warm-up suits, halter-tops, shorts or other abbreviated attire, opened toed shoes, or flip flops. During summer months, contractor personnel assigned to warehousing/back shop functions may wear walking or knee-length shorts.

Contractor Transient Alert personnel (not including branch supervisors or equivalent) shall wear anti-static uniforms (shirts and pants or coveralls). Clothing worn by contractor employees shall not present a potential FOD hazard. Contractor personnel required to work outside between dusk and dawn shall wear reflective belts/vests IAW Occupational Safety and Health Act (OSHA) Standards.

1.3.2.7. Contractor employees assigned to operate Government vehicles and mechanized material handling systems shall maintain a valid state driver’s license in compliance with the Real ID Act and be certified by the contractor, at the contractor’s expense, as being fully qualified to operate the vehicles/equipment to which they are assigned. The contractor shall document all operator qualifications and provide a letter to the CO and Chief Contracting Officer Representative (C-COR) that lists all personnel and individual qualifications before any employee engages in any mode of equipment operation

IAW AFI 24-301 paragraph 11.10. The contractor shall keep this letter current, and the letter shall remain on file with Operator Records and Licensing (OR&L) and the CO.

1.3.2.8. Contractor personnel shall comply with WPAFBI 31-116, Installation Traffic and Parking Code, pertaining to operation of privately-owned vehicles on WPAFB.

1.3.2.9. Contractor personnel shall comply with the Air Force smoking policy as specified in AFI 40-102, Tobacco Use in the Air Force, and local directives.

1.3.2.10. Contractor shall provide, in writing to the C-COR, a single point of contact on the first (1st) day of the first performance period, and then annually thereafter, for coordinating all plans, support agreements, memorandums of agreement (MOA), memorandums of understanding (MOU), and other similar documents. Additionally, this individual shall serve as the contractor’s point of contact for any other AF initiatives involving contractor supported equipment and/or facility requirements as it pertains to contractor responsibilities. The contractor shall comply with all agreements and plans as listed in

Appendix B to this PWS. The contractor shall notify the C-COR in writing of any personnel changes within five (5) calendar days and send a copy to the respective CORs.

1.3.3. Security Requirements

1.3.3.1. The contractor shall possess a Facility Clearance Level (FCL) of Secret. This contract requires performance at a Government location in the U.S. At least thirty (30) calendar days prior to beginning operations, the contractor shall provide the Information Protection Office shown in the distribution block of the DD Form 254 with all required information IAW the clause at AFFARS 5352.204-9000, Notification of Government Security Activity and Visitor Group Security Agreements.

1.3.3.2. Contractor employees shall comply with security requirements imposed by the Base Commander at all times while on the installation.

1.3.3.3. Contractor shall provide an initial employee personnel listing, with names and social security numbers, to the Government Security Manager (GSM) thirty (30) calendar days prior to contract start date for initial vetting. All employees shall in-process with the GSM. All contractor employees shall have or be eligible for a favorable suitability determination based on a Tier-1 investigation or equivalent.

Contractor employees shall be submitted for suitability investigations by the GSM. All contractor employees requiring access to a controlled/restricted area must have a favorably adjudicated Tier-1 investigation.

1.3.3.4. Safeguarding Classified Information. Contractor employees requiring access to classified information shall have Secret eligibility based on a Tier-3 investigation or equivalent. Contractor employees shall be submitted for security investigations by the Facility Security Officer (FSO).

Contractor shall conform to provisions of DoDM 5220.22-M, National Industrial Security Program

Operating Manual (NISPOM). Contractor shall only give access to classified information or material to those with proper security clearance, a valid need to know, and a signed SF 312, Non-Disclosure

Agreement, on file.

1.3.3.5. Controlled Unclassified Information. Contractor shall comply with DoDM 5200.01, Volume 4, DoD Information Security Program: Controlled Unclassified Information (CUI), Enclosures 3 & 4, for identification, protection, and training requirements of CUI. Contractor shall be responsible for training contractor personnel and accomplishing out-processing procedures identified in DoDM 5200.01, Volume

4, Enclosure 4. Contractor shall comply with DoD 5400.7‑R/Air Force Manual 33‑302, DoD Freedom of

Information Act (FOIA) Program, requirements.

1.3.3.6. Operations Security. Contractor shall comply with AFI 10-701, Operations Security (OPSEC).

Contractor shall follow Government organization’s OPSEC plan and utilize Government critical information listing. GSM shall provide initial and recurring OPSEC training to all contractor employees assigned to this contract.

1.3.3.7. Contractor shall appoint a Security Focal Point (SFP) who shall provide contractor employee training required by the NISPOM, Chapter 3. GSM shall provide initial and recurring security training to all contractor employees assigned to this contract, as well as resource protection training IAW AFI 31-

101, Integrated Defense, to personnel requiring access to controlled/restricted areas.

1.3.3.7.1. Contractor SFP shall maintain a current listing of contractor’s employees to include: employee name, social security number, date and place of birth, and security clearance level. Listing shall be provided to GSM NLT fifth (5th) calendar day of each new quarter.

1.3.3.8. Contractor shall comply with all Force Protection Conditions and implement random antiterrorism measures as directed by the Government.

1.3.3.9. Contractor shall sign an agreement stipulating security requirements of this contract as provided for in AFI 16-1406, Air Force Industrial Security Program. The following provisions of NISPOM shall apply: Chapters 1, 2, 3, 4, 5, 6, and 7.

1.3.4. Employee Training.

1.3.4.1. Contractor employees shall be fully trained. The contractor shall remain proficient and current in its areas of responsibility according to a contractor-provided training plan. The training plan shall be provided to the CO and C-COR for acceptance no later than (NLT) sixty (60) calendar days after contract start date. Any additional training required due to loss of employee proficiency in his/her specialized duty function shall be completed prior to resuming duties and at the expense of the contractor.

1.3.4.1.1. Expenses incurred for periodic training are the responsibility of the contractor. In the event that centrally funded AF-unique training courses are requested by the Government through the MAJCOM and funded seats are available to the contractor, only travel and per diem costs associated with these courses shall be the contractor’s responsibility. When funded seats are not available, course costs including travel and per diem costs associated with these courses shall be the contractor’s responsibility.

1.3.4.2. The Government may request the contractor to attend Government-provided informal/formal training, including Computer Based Training (CBT). The contractor shall complete/attend Government provided training as requested.

1.3.4.3. The Government will provide technical training for new equipment or new technologies specified for use in the performance of the contract. Training will be provided to an initial cadre of contractor personnel identified by the contractor and validated by the COR. Training will be provided to a minimum of one (1) contractor employee, but will not exceed ten (10) percent of total contractor employees assigned to the contract. This initial cadre shall provide on-the-job training to the remainder of the contractor’s employees and Government employees as required. When recommended by the COR and approved by the CO, the training classes for the initial cadre will be provided at the Government’s expense. Per-diem and travel costs shall be at the contractor’s expense.

1.3.4.4. Meetings. Contractor shall attend and participate in all scheduled and unscheduled meetings and/or briefings as requested/required.

1.3.5. Key Personnel Qualification Requirements

1.3.5.1. Key personnel qualification minimum requirements are provided and shall be maintained throughout the entire contract. Below is a description of the type of experience required for each key position.

Minimum Years

Key Position of Experience Type of Experience

Project Manager Multi-operational Management experience. See 1.3.5.2.

Materiel Management Focal Point 7 Requires 7 years experience in DoD or

Air Force Materiel Management including Asset Management Operations and Customer Support Operation

Customer Support Focal Point 4 Requires 4 years experience in DoD or

Air Force Customer Support operations to include Document Control, Research/

Record Maintenance, Equipment

Management, Stock Control, Bench

Stock and Systems Management functions.

Asset Management Focal Point 4 Requires 4 years experience in DoD or

Air Force Asset Management operations to include Receiving, Inspection, Central Storage, HAZMAT, Individual

Protective Equipment, Repair Cycle and

Inventory functions.

TA Focal Point 4 Requires 4 years experience in

DoD or Air Force Transient Aircraft

Support. To include detailed knowledge of Aircraft Services, Transient Alert, Arrival Services, Departure services, Crash Recovery, Joint Oil Analysis, FOD and DOP Programs, and MOC.

AGE Focal Point 4 Requires 4 years experience in

DoD or Air Force AGE. To include detailed Knowledge of Scheduling, Pick-up & Delivery, Inspections, Corrosion Control, AGE Status Reports, Dispatch, Technical Orders, Tool

Accountability, Crash Recovery, Underground Storage Tanks and fuel

Control, Welding, AGE Inventories and

Transient Aircraft Landing Data.

1.3.5.2. Project Manager. Requires knowledge of all aspects of management to include labor and contractual negotiations, hiring and placement of qualified personnel, scheduling workload, developing programs and procedures to assure surge or disaster requirements, coordination with on-base support, preparation of official correspondence, ability to evaluate suggestions, and knowledge of chain of command and protocol. Manager is ultimately responsible for all aspects of contract performance and compliance with fire, safety, and environmental protection requirements.

1.3.5.3. Materiel Management Focal Point. Individual shall have background on all retail materiel management functions for a base/location, such as receiving, storing, inspecting, inventorying, issuing, returning, repair cycle, and customer support. Individual must be able to effectively communicate with

CORs on the Materiel Management functions of the PWS. Manager shall be liaison for the LRS CC/AO for Deputy Maintenance Group Commander (MXG/CD) daily production/scheduling meeting.

1.3.5.4. Customer Support Focal Point. Individual shall have background in equipment management, quality management, document control, customer support, research and base level records maintenance, base level stock control functions, bench stock management, and Inventory.

1.3.5.5. Asset Management Focal Point. Individual shall have background in Central Storage, Aircraft

Parts Store (APS), HAZMART, Inspection, Flight Service Center, Receiving, Care of Supplies in Storage

(COSIS), Individual Protective Equipment (IPE), Inventory, and Delivery Staging Area.

1.3.5.6. TA Focal Point. Individual shall have background in management, maintenance, procurement, processing parts, transient alert, and all other function/responsibilities identified in the PWS referring to

TA. Individual must be able to effectively communicate with CORs on the Maintenance functions of the

PWS.

1.3.5.7. AGE Focal Point. Individual shall have knowledge in management, maintenance, procurement, processing parts, repair of aerospace ground equipment, and all other function/responsibilities identified in the PWS referring to AGE.

1.4. (SS-1-1) Quality Management System (QMS)

1.4.1. Quality Management System. Contractor shall establish and maintain an acceptable QMS.

System shall be resourced adequately to execute the following quality functions: 1) Detection of quality program problems and defects; 2) Identification of root causes for quality related problems/defects; 3)

Correction of root causes related to detected problems/defects; and, 4) Follow-up to ensure quality-related problems/defects do not reoccur. Furthermore, a mature QMS requires contractor be the proactive party on quality issues. The goal is to obtain performance reflective of continuous improvement with no reliance on COR’s surveillance to detect problems/defects, determine root causes, or ensure quality related problems/defects do not reoccur. Contractor shall submit QMS to CO for acceptance no later than

(NLT) ten (10) business days before start of first operational performance period. Plan shall include, but not be limited to, the following:

1.4.2. Quality Control Plan. Contractor shall establish and maintain a comprehensive Quality Control

Plan (QCP), subject to acceptance by the CO and C-COR, that addresses the “detection” function that defines the type, number, Acceptable Quality Levels (AQLs), and frequency of quality assurance/control inspections planned by the contractor that meet the intent of the clause at FAR 52.212-4(a), to ensure the requirements of the contract are satisfied.

1.4.3. Inspection System. A description of the inspection system covering all services listed in each functional-specific section of this PWS. Specify areas to be inspected on either a scheduled or unscheduled basis, frequency of inspections and titles of the individuals who shall perform the inspection, their organizational placement, and the location of inspection records.

1.4.4. Deficiency Prevention. A description of the methods used for identifying and preventing defects in the quality of service performed before the level becomes unacceptable.

1.4.5. Inspection Files. A description of the records shall be kept that document all inspections conducted by the Contractor and the necessary corrective and preventive actions taken. This documentation shall be made available to the Government at all times during the term of the contract.

The records shall be maintained at the location designated in the Contractor’s Quality Control Plan. The inspection record’s format shall include, but not be limited to:

a. Date, time, and location of the inspection.

b. A signature block for the person who performed the inspection.

c. Ratings of acceptable or unacceptable work performance.

d. Areas designated for deficiencies noted and corrective action taken.

e. Total number of observations.

1.4.6. Key Control Procedures. Contractor shall establish and implement methods to provide accountability for keys issued to contractor by the Government. Contractor shall not duplicate keys issued by the Government. Contractor shall develop procedures covering key control to include turn-in of issued keys by personnel who no longer require access. Contractor shall include procedures in the QMS.

Contractor shall return keys at conclusion of contract.

1.4.6.1. Contractor shall report any occurrence of lost or duplicated keys to COR within one (1) hour of discovery, or next business day if discovered after normal business hours.

1.4.6.2. In the event Government-provided keys are lost or duplicated, affected lock(s) shall be re-keyed or replaced by the Government at contractor’s expense. In the event a master key is lost or duplicated, Government will replace all locks and keys for that system, and total cost shall be at contractor’s expense.

These costs shall be deducted from the applicable total CLIN price.

1.4.6.3. Contractor shall prohibit use of Government-issued keys by any persons other than contractor's employees unless authorized by COR. Contractor shall prohibit its employees from opening locked areas to permit entrance of persons other than contractor's employees without CO approval.

1.4.7. Lock/Cipher Combinations. Contractor shall establish and implement procedures to preclude lock/cipher combinations from disclosure to unauthorized persons. Contractor shall ensure lock/cipher combinations are changed when personnel having access to combinations no longer have a “need to know.” COR/CO shall be notified within five (5) calendar days of any change. Contractor shall include procedures in the QMS.

1.4.8. Self-Inspection Program. Contractor shall participate in the unit Self-Assessment Program

(SAP) IAW AFI 90-201, AFMC Supplement to AFI 90-201, and the 88th Logistics Readiness Squadron

(LRS) Operating Instruction (OI) 90-1. Contractor shall utilize the Management Internal Control Toolset

(MICT) to complete self-assessments.

1.4.8.1. Contractor shall attend all SAP training provided by Government SAP Manager.

1.4.8.2. Contractor shall provide self-assessment communicator (SAC) point of contacts to Government

SAP Manager. Contractor shall ensure all applicable SACs are tracked in the MICT.

1.4.8.3. Contractor shall complete self-assessments as required by 88 LRS OI. Results shall be provided to COR no later than two (2) business days prior to suspense date.

1.4.8.4. Contractor shall use Government’s process for deficiency management as outlined in 88 LRS OI

90-1.

1.5. QUALITY ASSURANCE. The Government will evaluate the contractor’s performance under this contract. The Government will record all surveillance observations on a Corrective Action Report (CAR) or equivalent form and provide this report to the contractor. The CO shall make the final determination on any disputed discrepancies.

1.5.1. Performance Evaluation Meetings. Contractor may be required to meet at least weekly with the

COR and the CO during the first month of performance, as requested by the Government. Meetings shall be as often as necessary thereafter as determined by the CO. The contractor can request a meeting with the CO as deemed necessary. The written minutes of all performance evaluation meetings will be prepared by the Government and shall be signed by the contractor, CO, and COR. Should the contractor non-concur with the minutes, the contractor shall so state any areas of non-concurrence in writing to the

CO within ten (10) calendar days of receipt of the signed minutes. The minutes shall be included in the contract file.

1.5.2. Contracting Officer Representative (COR)

1.5.2.1. CORs are technical representatives of the CO and will participate in the administration of this contract.

1.5.2.2. The COR(s) will inform the contractor in writing via a corrective action report (CAR) when discrepancies are observed and will request corrective action be taken. The COR(s) will note the discrepancy with the date and time observed and request the contractor initial the entry and provide corrective action.

1.5.2.3. The contractor shall refer to the CO, not the COR(s), any alleged change to the scope, prices, terms, or conditions of the contract.

1.6. PHYSICAL SECURITY. Contractor shall safeguard all Government property provided for contractor use. At the close of each work period, contractor shall secure all Government facilities, property, and materials. The contractor shall comply with AFI 31-101, Integrated Base Defense, as it pertains to safeguarding Government-furnished facilities and material contained therein.

1.6.1. Facility Manager. Contractor shall identify in writing within ten (10) calendar days of contract start date, and updated annually thereafter, a single point of contact for each logistics function, to manage issues related to the maintenance/serviceability of the Government-furnished facilities per WPAFB

Pamphlet 32-2, para 1.2.

1.7. RECORDS. Records include books, papers, maps, photographs, machine-readable materials, and other documentary materials, regardless of physical form or characteristics. Records are made or received under Federal law or in connection with the transaction of public business and preserved or appropriate for preservation, as evidence of the organization, functions, policies, decisions, procedures, operations, or other activities, or because of the informational value of the data in them. A record covers information in any medium, and includes operational, logistics, support, and other materials created or received in training, contingency, and wartime operations as well as in all routine and peacetime business. Electronic media is the choice for use, storage, and management of records. Paper records should only be created to meet a historical and/or legal requirement. All records, files, documentation, working papers, and software provided by the Government or generated in the performance of this contract become and remain Government property.

1.7.1. Records Management. Records, files documentation, and working papers, developed as a result of activities associated with performance of this contract are Government property and shall be maintained in accordance with AFI 33-322, Records Management Program; AFI 37-138, Records

Disposition-Procedures and Responsibilities; AF Electronic Records Management (ERM) Solution; AF

Records Information Management System (AFRIMS), Records Disposition Schedule located on-line and have CAC or PKI access at https://www.my.af.mil/afrims/afrims/afrims/rims.cfm; and all other pertinent directives, as supplemented. Note: AFRIMS on-line is where the contractor shall manage all files, paper and electronic, that pertain to this PWS and contract. AFRIMS online will be accessible after contract award and with CAC or PKI access.

1.7.2. Disposition of Records. At the time of disposition, contractor shall seek disposition guidance from CO or COR prior to removing any records, physical or electronic, from their approved location(s).

Based on the decision of the Government representative, electronic files will be moved to the appropriate staging area for disposition IAW AFI 33-322. The contractor shall box and label contents, and turn over physical files to the COR or the CO. If requested by the Government, the contractor shall provide the original record or a reproducible copy of any such record within five (5) business days of receipt of the request.

1.7.2.1. Personnel shall not conceal, remove, mutilate, obliterate, or destroy records without prior documented Government approval.

1.7.3. Training Requirements. The contractor shall ensure Level 1, General Records Awareness

Training, is completed annually by all employees. The contractor shall ensure that employees designated as the Records Custodian complete Level II, AF CBT, and Records Management, and that designated

Office Records Points of Contact additionally complete Level III, AF CBT, and Advanced Records

Management (to include Electronic Records Management). The contractor shall provide one (1) copy of the required training certificates to the COR at the completion of the training.

1.8. ENVIRONMENTAL CONTROLS.

1.8.1. Compliance with Laws and Regulations. Contractor shall comply with applicable Federal, State, and Local laws, regulations, and requirements regarding environmental protection and changes thereto.

Contractor shall be knowledgeable of and comply with all applicable laws, regulations, permits, and requirements regarding environmental protection. In the event environmental laws/regulations change during the term of this contract, the contractor shall comply with such laws as they become effective.

1.8.2. Notification of Environmental Spills. If the contractor spills or releases any substance contained in 40 CFR 302 (or other applicable environmental statutes or regulations) into the environment, the contractor or its agent shall report the incident by dialing 911 or 257-9111 by cell phone. Additionally, the contractor shall call 88 ABW/CEV, Environmental Management Division, at 257-7152 and contact the COR. Contractor shall provide a written report to the COR within twenty four (24) hours. The liability for the spill or release of such substances rests solely with the contractor and its agent.

Environmental Management shall make the final determination for acceptable clean up levels. If the spill occurs off base, contractor shall contact environmental regulators, follow Department of Transportation

(DOT) regulations, and accomplish appropriate base notification.

1.8.2.1 If contractor detects, but did not create, either a spill or release of any substance contained in 40

CFR 302 (or other applicable environmental statutes or regulations) into the environment, contractor shall complete reporting requirements as defined in para 1.8.2.

1.8.2.2. Contractor shall have spill kits on hand and other items necessary for hazardous material spill containment and cleanup. Sufficient quantities of kits shall be on hand as required to absorb or contain spills from the largest container of a hazardous material stored by contractor.

1.8.3. Material Storage and Use. Contractor shall follow the manufacturer’s guidelines and professional recommendations for control of humidity, temperature, cleanliness, and material handling, to include hazardous materials (HM). Contractor shall procure, use, handle, and store all HM IAW all

Federal, State, and local laws, policies, regulations, and procedures, as well as Air Force policies, regulations, and procedures.

1.8.3.1. Within fifteen (15) business days after the start of the first operational performance period, and then annually thereafter, contractor shall appoint in writing a primary and alternate Environmental

Control (EC) representative. Contractor shall provide a copy of the appointment letter to CO and COR along with any updates within fifteen (15) business days of any changes. EC shall manage all environmental activities performed by the contractor and support the 88 LRS Unit Environmental

Coordinator as required. The EC shall 1) serve as the liaison to Environmental Management for issues concerning the management of HM/Hazardous Waste (HW), water quality, air quality, tanks, PCBs, mercury lamps, natural resources, used oil, and Environmental Impact Analysis Program; 2) Attend the installation’s Hazardous Substance Steering Committee (HSSC) to provide feedback from the meeting and implement any changes introduced there; AND 3) Participate in quarterly Hazardous Waste Site

Inspection Team (HWSIT) audits and other inspections as directed by the HSSC Chairperson.

1.8.3.2. Notification Requirements. Contractor shall notify the Hazardous Material (HAZMAT) Cell, through the Air Force Tracking System, of all hazardous material it will use in the performance of this contract (regardless of procurement method) IAW procedures outlined in the Installation HAZMAT

Management Program (IHMP) Plan and WPAFBI 32-7086, Hazardous Material Management.

Contractor shall obtain prior approval from the HAZMAT Cell before any container of HM is brought on

WPAFB. Additionally, contractor shall report within two (2) business days through the Air Force

Tracking System to the HAZMAT Cell when a HM container is empty or removed from the installation.

These requirements do not apply to hazardous material stored by base supply and accounted for on the

Standard Base Supply System/Enterprise Solution-Supply (SBSS/ES-S).

1.8.3.3. Hazardous Material Purchases. Contractor shall route and coordinate all customer requests for the purchase/use of hazardous materials/supplies to the HAZMAT CELL; the only exception being items purchased for HM stock replenishment requirements. Contractor shall not purchase or store hazardous material on WPAFB (except for HM accounted for on SBSS/ES-S records and stored in the supply operated HAZMAT warehouse) without prior acknowledgement of the HAZMAT Cell IAW the WPAFB

IHMP Plan, including all policy statements contained therein.

1.8.4. Issue Point (IP). Contractor shall establish, through the HAZMAT Cell, a centralized location to store, receive, transfer, and issue hazardous materials IAW WPAFBI 32-7086, Hazardous Material

Management.

1.8.4.1. Within fifteen (15) business days after the start of the operational performance period, and then annually thereafter, the contractor shall appoint in writing a primary and alternate responsible for management of the IP. A copy of the appointment letter shall be provided to CO and COR and a copy forwarded to Environmental Management. The appointed individual shall update and maintain accurate data in the HAZMAT tracking system database. The appointed individual shall ensure all HM items are labeled and stored IAW OSHA Standards and the WPAFB HM Management Plan.

1.8.5. Environmental, Safety, and Occupational Health Compliance Assessment and Management

Program (ESOHCAMP). Contractor shall support and participate in external and internal ESOHCAMP inspections (at least one per year). If notified by the COR, the contractor shall provide a representative to augment the ESOHCAMP team for the period specified in the notification – usually one business week.

The contractor shall ensure that representative completes ECAMP/ ESOHCAMP training provided by the

Air Force Institute of Technology (AFIT).

1.8.6. Hazardous, Toxic, or Special Waste Disposal. Contractor shall comply with all Federal, State, and local environmental laws, policies, regulations, and procedures, as well as Air Force regulations, policies, and procedures, specified in, but not limited to: 40 Code of Federal Regulations (CFR) Parts 260 through 268; 40 CFR Pt 761; 40 CFR Pt 279; 49 CFR Parts 170 through 177; Ohio Administrative Code

(OAC) 3745-50 through 3745-58; AFI 32-7042, Solid and Hazardous Waste Management and

Compliance, Air Force Materiel Command (AFMC) Standard Hazardous Waste Operating Procedures;

and WPAFB Instruction 32-7086, WPAFB Hazardous Waste Management, including all policy statements contained therein for hazardous, toxic, or special wastes which cannot be disposed of as solid waste in a “Subtitle D” landfill generated as a result of performance of work under this contract. The contractor shall comply with paragraphs 1.8.6.1 through 1.8.6.9.

1.8.6.1. Waste Streams. Contractor shall report new waste streams and any changes to existing waste streams to Environmental Management (EM), including any changes made to processes that could change the characteristics of the wastes being generated in order to determine whether a specific waste is hazardous. The HW generating site supervisor shall ensure that all waste streams are reported directly to

Environmental Management and the appointed Environmental Coordinator (EC)/Unit Environmental

Coordinator (UEC) IAW the WPAFBI 32-7086.

1.8.6.2. Initial Accumulation Point (IAP) Management. The contractor shall establish, as required, and operate all necessary IAPs/Satellite Accumulation Points for the temporary storage of hazardous and other regulated wastes as defined in the WPAFBI 32-7086 and 40 CFR 262.

1.8.6.3. Hazardous Material/Waste Management Training. Contractor shall ensure that IAP monitor, alternate, and his/her direct supervisors (or equivalent) attend the installation Hazardous Material/Waste

Management Training Course conducted by EM. Contractor shall attend the first available training session either on the first (1st) day of the transition period or the first available training session thereafter and shall complete the annual training requirement as scheduled by 88 ABW/CEV. This training is provided as a briefing on WPAFB specific procedures and does not replace any training the contractor is required to provide its employees.

1.8.6.4. Hazardous Waste Turn-In. Contractor shall properly complete a Hazardous Waste Pick-up

Form, manually or electronically, for each type of hazardous waste/special waste when the waste container is ready for pick-up IAW the WPAFBI 32-7086. The contractor shall obtain signature/coordination on this form by the EC/UEC and forward the form to EM.

1.8.6.5. Hazardous Waste Sent to Recycling. Certain hazardous wastes (i.e. Safety Kleen solvent waste turned in for recycling or wipers sent for laundering) may be handled outside of the normal CEV/Defense

Logistics Agency Disposition Services (DLADS) turn-in channels. Contractor shall obtain approval in writing from CEV prior to commencing any such operations. Contractor shall obtain the signature of a

CEV representative for all required Uniform Hazardous Waste Manifests and other accompanying documentation associated with the shipment of these wastes.

1.8.6.6. Used Oil and Waste Liquid Petroleum Products (WLPP). Contractor shall comply with the Used

Oil and Waste Liquid Petroleum Management Policy.

1.8.6.7. Mercury-Containing Light Bulbs. Contractor shall comply with Spent Mercury-Containing

Lamp Management Policy and WPAFB Specification Section 02083D, Removal of Mercury-Containing

Lamps.

1.8.6.8. Polychlorinated Biphenyl (PCB) Fluorescent Light Ballasts. Contractor shall comply with

WPAFB Specification Section 02083C, Removal of Lighting Ballasts and Small Capacitors Containing

PCB.

1.8.6.9. PCB Containing Items. Contractor shall comply with WPAFB Specification Section 02083, Removal of PCB and PCB-Contaminated Transformers and Other PCB Items.

1.8.7. Solid Waste Disposal and Recycling. Contractor shall comply with all Federal, State, and local environmental laws, policies, regulations, and procedures, as well as Air Force environmental policies, regulations, and procedures specified in, but not limited to: 40 CFR Pt 240-259, OAC 3745, AFI 32-7080, Executive Order 12873, 20 Oct 93, Policy for DoD Recycling, 28 Sep 93, AFMC Qualified Recycling

Program Guidance, and the WPAFB Qualified Recycling Plan (QRP) for solid or special wastes which can or cannot be disposed of as solid waste in a “Subtitle D” landfill generated as a result of performance of work under this contract.

1.8.7.1. Contractor shall monitor all solid waste to ensure that no regulated medical waste or hazardous waste is disposed of into the solid waste. The contractor shall monitor all solid waste to ensure that all recyclables are removed and recovered for pick-up by the installation Qualified Recycling Program organization (mix office paper, computer paper, plastics, glass, cardboard, newspaper, metals, tires, and aluminum cans). The custodial contractor is responsible for the removal of all paper collected for the

Recycle Program from centralized collection areas inside the building to appropriate designated locations outside the building.

1.8.8. Wastewater/Storm Water. Contractor shall comply with the Federal Water Pollution Control

Act, commonly known as the Clean Water Act (CWA), as amended. In addition, fully comply with all applicable federal, state, local, Air Force, and WPAFB regulations.

1.8.9. Air Quality. Contractor shall comply with the Clean Air Act, as amended, and all implementing federal, state, and local regulations pertaining to air quality. In addition, the contractor shall fully comply with all permit terms and conditions for any Ohio Environmental Protection Agency (OEPA) permits issued for emission sources at Government-provided facilities. The contractor shall submit any required record keeping logs quarterly to the COR and to the base Air Quality Program Manager (PM), Environmental Management. Format for required logs shall be approved by Environmental Management.

The contractor shall…