Service_Call_Record.xlsx
XLSX spreadsheet 22 KB Posted
- Attached to
- Automated Entry Control Federal contract opportunity
- Solicitation number
- FA8601-16-R-0044
About this file
Service call record which can be used to determine approximately how often contractor may be expected to make visits outside of the monthly maintenance schedule.
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Automated_Entry_Control_Solicitation.pdf | ||
| Evaluation_Factors.docx | DOCX document | |
| PWS_Automated_Entry_Control_Camera_Systems_7_Sep_16.pdf | ||
| Wage_Determination.pdf | ||
| Additional_Instructions_to_Offerors.docx | DOCX document |
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Text version
| Contract Service Calls | |||
| Date | Time | Location | Description |
| 12-Jan-15 | 1308 | Server | 12Jan15 - The Bldg 262 site is inop. It's not communicating. It's doing what it's done in the past. 13Jan15 - We are still having the same issues. |
| 13-Jan-15 | 1301 | Turnstile closest to Pass & ID | This is making a louder buzzing noise. |
| 22-Jan-15 | 0929 | Loading Dock camera | The Loading Dock camera on the East side is pointing down. |
| 28-Jan-15 | 0521 | Hope Hotel | The Hope Hotel controller has a red question mark on it. |
| 24-Feb-15 | 0546 | Hope Hotel | The Hope Hotel controller is yellow with a red line through it. |
| 27-Feb-15 | 0518 | Sliding Gate | I just used the Sliding Gate and when it opened is slammed against those stop things. The motor made a very loud noise while opening/closing like never before. |
| 2-Mar-15 | 0756 | Sliding Gate | I just had a report from one of our wheelchair bound folks that the Sliding Gate only opened up ~2 feet then didn't close, had to be pulled close to get it secured. |
| 2-Mar-15 | 1417 | Camera system | We can't print when we are on the camera software. |
| 5-Mar-15 | 0758 | Single Turnstile | The Single Turnstile is in free spin mode. The yellow light is on. I put an OM1 padlock with a chain to secure it. |
| 6-Mar-15 | 0750 | Single Turnstile | Turnstile is broken again like yesterday. |
| 13-Mar-15 | 1217 | Hotel 2 | We are getting multiple reports that the swipe/PIN reader at Hotel 2 on the West side (non-handicapped side) isn't working all the time. |
| 17-Mar-15 | 1452 | Camera system | Are there any SMS camera software upgrades available? |
| 18-Mar-15 | 1400 | Hotel 2 | Hotel 2 West door won't secure. |
| 19-Mar-15 | 0849 | Hotel 2 | Now the door won't unlock (Hotel 2). |
| 20-Mar-15 | 1244 | Sliding Gate | Sliding Gate exit reader is inoperable. The inbound works. |
| 27-Mar-15 | 0808 | Sliding Gate | The Sliding Gate exit reader is inoperable. |
| 6-Apr-15 | 1402 | Hotel 2 | The door next to the west side door now isn't secured. |
| 9-Apr-15 | 0741 | North Entrapment Area entry gate | The North Entrapment Area entry gate swipe reader is inoperable. Has yellow power light but when swipe no green light and won't open it. |
| 17-Apr-15 | 0546 | Turnstile closest to Pass & ID | The Turnstile closest to Pass & ID is getting hard to rotate. |
| 20-Apr-15 | 0506 | Turnstile closest to the Sliding Gate | The #2 button on the swipe/PIN reader at the Turnstile closest to the Sliding Gate doesn’t work all the time. |
| 20-Apr-15 | 1105 | Door P2 | Door P2 swipe reader after swiping won't lock back up. |
| 29-Apr-15 | 0710 | Bldg 266 Controller 5 | Bldg 266 Controller 5 is all yellow on the server. |
| 4-May-15 | 0501 | Hotel 2 | Please check out the Hotel 2 camera system which is inoperable. |
| 4-May-15 | 1244 | Bldg 262 Room C010 Encoder | The encoder in our office isn't working. |
| 4-May-15 | 1452 | Access control server | The access control server isn't working. |
| 5-May-15 | 1213 | P2 | P2 is unsecured and can't lock. |
| 19-May-15 | 0505 | A001 | The keypad for A001 stopped working. |
| 19-May-15 | 0734 | South Breezeway | The South Breezeway door swipe/PIN reader is inoperable. |
| 19-May-15 | 0800 | See description | The Out-bound gate to the Sliding Gate is inop and Out-bound reader in the Entrapment Area is inop. |
| 19-May-15 | 1322 | Hotel 2 | The inside East door you can't enter or exit. |
| 21-May-15 | 0610 | 262 Site | 262 site keeps connecting/disconnecting. |
| 22-May-15 | 1502 | Door 13 camara | The Door 13 camera keeps PTZing. |
| 26-May-15 | 0615 | 262 site controller 9 | The 262 site controller 9 says empty off line and is yellow with a red line through it. |
| 1-Jun-15 | 0919 | A001 | The swipe entry has stopped working to A001. |
| 1-Jun-15 | 1132 | Cameras | Hotel 1 and Door P3 cameras are inop. Also the middle Entrapment Area camera is inop. |
| 3-Jun-15 | 0805 | Door P2 | Door P2 is unsecured. |
| 3-Jun-15 | 1418 | Loading Dock | The Loading Dock PIN buttons are sticking. Needs fixed. |
| 4-Jun-15 | 1353 | Turnstile by the Sliding Gate | Sliding Gate works off and on. |
| 9-Jun-15 | 0905 | Turnstiles | The Turnstile closed to Pass & ID is inoperable. |
| 10-Jun-15 | Sliding Gate | Outbound swipe reader is inop. | |
| 15-Jun-15 | 1310 | A001 | Bldg 266 Room A001 swipe/PIN reader is inoperable. |
| 15-Jun-15 | 1550 | Turntile adjacent to Sliding Gate | Swipe/PIN reader is inoperable. |
| 18-Jun-15 | 0610 | Camera system | I'm unable to log onto 262 and 262B. |
| 18-Jun-15 | 0735 | Hope Hotel | I called in the power outage for the Hope Hotel for the turnstile per your request. With that said the controller is still not green. |
| 19-Jun-15 | 0516 | Access control server | The 262 site keeps connecting then disconnecting. Please fix today. |
| 19-Jun-15 | 0527 | Camara clocks | All the clock times on the cameras are different especially when compared to the main clock on Live viewer on the top right of the screen. |
| 23-Jun-15 | 1328 | Access control server | The access control server time on and time off aren't accurate. |
| 26-Jun-15 | 0553 | Access control server | The 262 site is connecting and disconnecting again. |
| 30-Jun-15 | 0521 | Access control server | The 262 site is down again. |
| 30-Jun-15 | 0754 | Sliding Gate | The Sliding Gate outbound reader is inop. |
| 1-Jul-15 | 0505 | Access control server | The 262 site is down. |
| 7-Jul-15 | 0821 | Hotel 2 East inside door | The Hotel 2 East inside door won't unlock from both sides. |
| 7-Jul-15 | 1412 | 266 Door 2 | Bldg 266 Door 2 swipe isn't working. |
| 7-Jul-15 | 1427 | CC Suite | The CC Suite doorbell works intermittently. |
| 10-Jul-15 | 0847 | Hotel 2 East inside door | The Hotel 2 East inside door won't unlock from both sides. |
| 13-Jul-15 | 0500 | Access control server | The 262 site is connecting and disconnecting again. |
| 13-Jul-15 | 0814 | Cameras | We have 6 cameras that are not working. |
| 13-Jul-15 | 0359 | Sliding Gate | The Sliding Gate outbound reader is inop. Please fix today. |
| 14-Jul-15 | 0514 | Access control server | The 262 site isn't working again. |
| 16-Jul-15 | 0528 | Access control server | 262 and 266 sites keep connecting then disconnecting. |
| 16-Jul-15 | 0530 | Turnstile adjacnet to Pass & ID | The turnstile adjacent to Pass & ID swipe/PIN reader is inop. No green light and won't allow access. |
| 16-Jul-15 | 0752 | Command Center | The 2 swipe/PIN readers at Bldg 262 Room S035 both the outside and inside doors are inop. |
| 16-Jul-15 | 0755 | Entrapment Area | Entrapment Area south camera needs adjusted, it is at an angle. |
| 17-Jul-15 | 0515 | Access control server | The 262 site isn't working again. |
| 14-Aug-15 | 0739 | Hotel 1 | The swipe/PIN reader at Hotel 1 is getting intermittent not unlocking. |
| 21-Aug-15 | 0632 | Loading Dock | The Loading Dock overhead door rails need lubed. |
| 24-Aug-15 | 1330 | Bldg 262 North enterance to the Entrapment Area | The old swipe system has some loose wires that needs cleaned up for a safety inspection. |
| 25-Aug-15 | 0519 | Cameras | Some of the camera times are off by ~5 minutes. |
| 25-Aug-15 | 0525 | Cameras | Some of the cameras have black screens. |
| 25-Aug-15 | 0905 | Hotel 2 | The far East inside door at Hotel 2 sticks at the top when the panic bar is used. |
| 9-Sep-15 | 0451 | Access control server | The 262 site isn't working again. |
| 10-Sep-15 | 0724 | Hotel 2 | The far East inside door at Hotel 2 sticks at the top. |
| 10-Sep-15 | 0918 | Entrapment Area | The in-bound gate on the North Entrapment Are is inop. |
| 10-Sep-15 | 1016 | Hotel 1 | It was reported to me that the swipe/PIN reader at Hotel 1 the #2 button sticks. |
| 11-Sep-15 | 1439 | Loading Dock | The Loading Dock overhead door is broke. |
| 23-Sep-15 | 1027 | Hotel 2 | Hotel 2 East door is broken again like last time. The far East inside door at Hotel 2 sticks at the top. |
| 23-Sep-15 | 1030 | Loading Dock | The overhead door at the Loading Dock is broken again. |
| 24-Sep-15 | 1545 | Loading Dock | . The Loading Dock overhead door is inop. |
| 28-Sep-15 | 0502 | Cameras | The following cameras have black screens: |
-262 Gate 2A Phone -262 Door 3 -266 S Entrapment Entrance
| 28-Sep-15 | 0731 | Loading Dock | The black box at the Loading Dock (see attached picture) is hanging down and needs secured today. |
| 19-Oct-15 | 1405 | Road T In-bound Gate | The buttons are sticking on the in-bound reader at Road T. |
| 19-Oct-15 | 1407 | Hotel 2 | The North Breezeway exterior door has a life safety issue. The East most door won't unlock for egress or entry. |
| 19-Oct-15 | 1409 | Road T Out-bound Gate | The Road T Out-bound swipe reader is inop. No power light. |
| 19-Oct-15 | 1438 | Road T In-bound Gate | The Road T In-bound reader box is loose. |
| 20-Oct-15 | 1221 | South Entrapment Area Gate | South Entrapment Area Gate is having problems. |
| 5-Nov-15 | 1641 | Hotel 1 | Hotel 1 communicator box is inoperable. |
| 9-Nov-15 | 1356 | Road T In-bound camera | The road T in-bound camera is inop. The screen is black. |
| 10-Nov-15 | 0632 | Camera | Need you to change the camera times now that we just fell back one hour (262B). |
| 10-Nov-15 | 0925 | Road T In-bound swipe/PIN reader | Allied Fence replaced the control board this AM for the Road T in-bound swipe/PIN reader. |
| 16-Nov-15 | 0526 | 262B cameras | The 262B cameras won't load up on the camera system. |
| 17-Nov-15 | 0739 | Road T In-bound swipe/PIN reader | swipe/PIN wasn't working. |
| 19-Nov-15 | 1154 | North Entrapment Area Gate | See attached picture of the cable going to the maglock at the North Entrapment Area Gate. The cable is exposed and needs repaired. |
| 20-Nov-15 | 1546 | Lot 2A Out-bound Gate | The Lot 2A Out-bound Gate keeps closing. It's 262 # 4 on the camera system. |
| 1-Dec-15 | 0928 | Bldg 262 Door 3 camera | Bldg 262 Door 3 camera screen is basically black, there is a very faint signal and not a clear picture. |
| 1-Dec-15 | 0934 | Bldg 262 Door 13 | Bldg 262 Door 13 isn't latching. |
| 2-Dec-15 | 1342 | Bldg 262 Room A143 | In Bldg 262 Room A143 the door on the right stick at the top where the maglock is when it's closed. Hard to pull open even when unlocked. |
| 14-Dec-15 | 0823 | Bldg 266 Door 3 | Bldg 266 Door 3 camera has a black screen. |
| 29-Dec-15 | 0944 | Camera system | Unable to toggle 2A gates or T road gates. |
| Contract Service Calls | |||
| Date | Time | Location | Description |
| 7-Jan-14 | 1311 | South Breezeway and Bldg 266 Door 1 | Swipe readers are inoperable |
| 8-Jan-14 | 0927 | Client encoder | The encoder for the client isn't writing the code on the cards |
| 8-Jan-14 | 1455 | Access control server | The access control server is inoperable. |
| 9-Jan-14 | 1011 | Loading Dock | Loading Dock door wouldn't close |
| 16-Jan-14 | 0539 | Turnstile closest to Pass & ID | The Turnstile closest to Pass & ID is making a fairly loud buzzing noise from the header. . |
| 17-Jan-14 | 0631 | Client | Need you to take a look at this attached picture of the box. |
| 22-Jan-14 | 1010 | North Breezeway far East door | The far East door at the North Breezeway door won't open when inside. |
| 22-Jan-14 | 1011 | Sliding Gate | The Sliding Gate is very slow to close. |
| 27-Jan-14 | 1455 | Loading Dock | The Loading Dock door chain is off and the motor is unplugged. |
| 20-Feb-14 | 1428 | Hotel 1 | The 3 exit signs up at the Order of Sword buttons didn't work today. |
| 25-Feb-14 | 0745 | Turnstile closest to Pass & ID | The Turnstile by Pass & ID when exiting off base it is hard to move. |
| 3-Mar-14 | 0602 | South Breezeway | The South Breezeway reader isn't working. Has the power light but when swipe it doesn't work. |
| 28-Mar-14 | 1000 | Hotel 2 | Hotel 2 Camera computer is inoperable. |
| 17-Apr-14 | 1206 | Hotel 2 | The remote for Hotel 2 is inoperable. |
| 23-Apr-14 | 1344 | Door 13 | Door 13 won't secure when closing. |
| 29-Apr-14 | 0729 | South Breezeway | Some of the buttons for the South Breezeway swipe/PIN reader are sticking. |
| 29-Apr-14 | 1333 | Door 12 | Door 12 inside handicapped button sticks. |
| 30-Apr-14 | 0754 | Hotel 2 handicapped | Some of the buttons for the Hotel 2 handicapped swipe/PIN reader are sticking. . |
| 2-May-14 | 0614 | 262B | The cameras and 262B failed to login. |
| 5-May-14 | 0500 | Camera system | Need the clocks for the camera systems in sync with each other. |
| 6-May-14 | 1109 | CWA Front Door | The Front Door to the CWA isn't working. A couple of folks swiped but wouldn't work. |
| 9-May-14 | 0812 | Access control server & client | The access control server and client are both down. |
| 12-May-14 | 0934 | Hotel 2 exterior handicapped door | The Hotel 2 exterior handicapped door is operating open/closed and won't stop. |
| 19-May-14 | 1344 | Door 13 | Door 13, when swiping the door unlocks but when the door hits the strike plate it won't lock back up. |
| 27-May-14 | 1513 | N005 | N005 swipe is inoperable. |
| 3-Jun-14 | 0635 | South Breezeway and access control server | The South Breezeway swipe/PIN is inoperable. |
| 10-Jun-14 | 1113 | South Breezeway | The South Breezeway swipe/PIN reader is inoperable. |
| 10-Jun-14 | 1130 | Door 13 | Door 13 latch isn't working. |
| 11-Jun-14 | 0544 | South Breezeway | Door on the right didn't unlock but the handicapped door did unlock. |
| 16-Jun-14 | 0557 | Access control server | I checked the access control system and most of Bldg 262 site controllers are half green/yellow and one has a red question mark on it and two are all green. |
| 16-Jun-14 | 1422 | Door 13 | Door 13 swipe door won't secure after swiping and opening. The latch gets stuck open. |
| 19-Jun-14 | 0737 | Hotel 2 | The East swipe/PIN reader is inoperable. |
| 9-Jul-14 | 0902 | CC Suite | CC Suite clickers are inoperable. |
| 15-Jul-14 | 0543 | Access control server | The Bldg 262 site isn't communicating. It keeps going back and forth to try to connect but doesn't connect. |
| 20-Aug-14 | 0828 | South Breezeway | The South Breezeway handicapped operator isn't working. It osculates back and forth like it's going to open but doesn't. |
| 2-Sep-14 | 0538 | South Entrapment Area Gate & South Breezeway | This AM I tried to swipe at the South Entrapment Area Gate & South Breezeway and none of them wouldn't let me in. |
| 16-Sep-14 | 1456 | SE Turnstile | The SE Turnstile is getting hard to open. |
| 23-Sep-14 | 0801 | Door 13 | The entry door at Door 13 isn't locking back up. |
| 23-Sep-14 | 1326 | South Breezeway | The South Breezeway entry door intermently not unlocking. |
| 3-Oct-14 | 0617 | Loading Dock | Loading Dock overhead door is inoperable. |
| 3-Oct-14 | 1034 | Lot 2A Gates | Lot 2A Gates don't work from inside the control boxes. |
| 6-Oct-14 | 0612 | Door 13 | The entry door at Door 13 isn't locking back up after being unlocked. |
| 20-Oct-14 | 0806 | Bldg 262 site | The Bldg 262 site isn't communicating. |
| 29-Oct-14 | 0456 | Bldg 262 site | The Bldg 262 site isn't communicating again. |
| 3-Nov-14 | 1311 | South Breezeway | The South Breezeway door is inoperable. |
| 5-Nov-14 | 1515 | South Breezeway | South Breezeway door inoperable. |
| 11-Nov-14 | 1221 | North Breezeway | Can swipe and input any PIN. |
| 24-Nov-14 | 0644 | Access control server | The access control server is down. |
| 26-Nov-14 | 0500 | Camera system | Please change the times on the camera DVRs. |
| 26-Nov-14 | 0542 | Access control server | This AM I checked the access control server and the WAPAC program was running but the encoder wasn't. |
| 3-Dec-14 | 0538 | Bldg 266 Room S002 | This AM when I swiped/PIN into Bldg 266 Room S002 I got the green light but it didn't unlock. |
| 5-Dec-14 | 0533 | Turnstile by the Sliding Gate | The Turnstile by the Sliding Gate is getting hard to turn. |
| 10-Dec-14 | 1406 | SE Turnstile | The SE Turnstile is getting hard to turn. |
| 11-Dec-14 | 1359 | South Breezeway | The South Breezeway door isn't unlocking again. |
| 15-Dec-14 | 0506 | West Turnstile | The West Turnstile is getting hard to turn. |
| 30-Dec-14 | 1611 | Cameras | 8 cameras that need fixed or destroyed. |
File details come from the government source that posted it. Updated .