Attachment 9 Questions and Answers 3 Jun 2020.pdf

FA8201-20-R-0007 Hill AFB Information Technology Consolidated Contract

Attachment 9 Questions and Answers 3 Jun 2020

Question

Number Reference Paragraph

1 Attachment 1

ITCC PWS 3.11 Question Will Government accept Department of Energy Q clearance to fulfill the required facility clearance?

Answer No. Attachment 7 DD254 and Attachment 8 DD254 Addendum are required.

Attachment 4

Instructions to

Offerors

1.3.1; 1.3.8;

1.3.9; 1.3.10;

Table 1 Question Due to COVID-19, will the government consider modifying the proposal instructions to require emailed or uploaded submissions only?

Answer

Attachment 4

Instructions to

Offerors 1.3.10 Question Is the use of FedEx or similar courier permitted?

Answer Yes

Attachment 4

Instructions to

Offerors 1.3.10 Question Will the Government's office be open at the time of delivery?

Answer

Attachment 4

Instructions to

Offerors 1.3.10 Question Will the government clarify the procedures for how offerors should coordinate the delivery of proposals?

Answer Delivery of proposals shall be coordinated via email at least 24 hours in advance of the due date/time with the PCO.

The purpose of the email is to notify the PCO of the estimated delivery date and time and delivery method (mail or hand-carried) of the proposal.

Attachment 4

Instructions to

Offerors 1.1 Question Can the government verify the address is correct for shipping the proposal?

Answer The address listed in paragraph 1.1 is correct.

Attachment 4

Instructions to

Offerors Table 2 Question Will the government clarify where Offerors should include information on exceptions to solicitation requirements within their proposals.?

Answer See Attachment 4 Instructions to Offerors paragraph 5.1 Table 2 Solicitation Exceptions.

Provide rationale in support of the exception and fully explain its impact.

The information shall be provided in the format and content headings provided in Table 2.

Attachment 3

ITCC TEP

Matrix Question Will the Government issue Attachment 3 in Excel format?

Answer Attachment 3 ITCC TEP Matrix 1 Jun 2020.xlsx is posted.

Question / Answer

Attachment 4 Instructions to Offerors paragraph 1.3.1. and 1.3.8 is updated to remove the requirement for paper copies of the proposal. The requirement to provide proposals on CDs in accordance with Attachment 4 paragraph 1.3.1.4, 1.3.9 and 1.3.10 remains. Proposals are required to be mailed or hand-carried in accordance with paragraph 1.3.10. Proposals shall not be emailed. The due date and time specified in the Solicitation SF1449 Page 1 Item 8 Offer Due Date and Time remains unchanged.

Yes, except Government offices are not open on weekends or federal holidays. Delivery of proposals is required to be on a weekday.

Attachment 3

ITCC TEP

Matrix Question Will the Government clarify where offerors should include direct, indirect and fully burdened rates?

Answer See Attachment 3 ITCC TEP Matrix 1 Jun 2020.xlsx

For Direct Labor Rates Notes and Instructions, see worksheet titled 'Direct Labor Rates'

For Indirect Rates Notes and Instructions, see worksheet titled 'Indirect Rates'

For Fully Burden Rate - Profit worksheet, the Direct and Indirect rates should populate from the 'Direct Labor Rates' and 'Indirect Rates' worksheets

For Profit, update Profit Firm-Fixed-Price (FFP)

For Fully Burden Rate - Profit worksheet, the Fully Burdened Labor price should auto fill and calculate based on the cost elements input

For TEP Matrix worksheet, the Fully Burdened Hourly Rate should auto fill from the 'Fully Burden Rate-Profit' worksheet

Attachment 4

Instructions to

Offerors Table 1; 2.1 Question Can the Government confirm if a Cross Reference Matrix is required in all volumes or just the technical volume?

Answer

Attachment 4

Instructions to

Offerors 3.1.1.4 Question

Answer

Attachment 4

Instructions to

Offerors 2.3.4 Question

Answer

Attachment 4

Instructions to

Offerors 4.1.5 Question

Answer

Attachment 4

Instructions to

Offerors 4.1.4 Question

Answer

15 Solicitation

SF1449

Contract

Clauses Question

Answer

Attachment 4

Instructions to

Offerors 3.4.1 Question

Can the Government please confirm if PWS Paragraph 1.7 Giant Voice Support should be listed in the corporate experience response?

Can the Government confirm that a list of tables and figures is not required for the Cost/Price volume?

Can the Government add FAR Clause 52.229-4 Federal State and Local taxes to the contract in the event there are subsequent upward adjustments in FICA or Medicare

Tax Rates?

Attachment 4 paragraph 4.1.4 has been updated. Attachment 3 – TEP Matrix. In accordance with paragraph 3.2. submit a copy of the completed TEP Pricing Matrix in

Cost/Price Volume II in MS Excel (non PDF format) as part of Volume II Cost Price Volume.

Can the Government confirm if a reference to the completed Attachment 3 - TEP Matrix is sufficient for 4.1.4, or if the tables should be pasted in the contract documentation volume as well as the cost/price volume?

Can the Government confirm if all representations, certifications, acknowledgements, and statements need to br provided in the proposal response, or if Online Reps and

Certs in the System for Award Management (SAM) are sufficient?

Instructions state cost required to produce each CDRL should be included in the offeror’s proposed labor hours. No format for hours input has been provided. Please clarify these instructions.

No. The firm-fixed-price contract type provides for a price that is that is not subject to any adjustment on the basis of the contractor's cost experience in performing the contract.

The Cross Reference Matrix is only required for the technical volume; reference Table 2 and paragraph 2.1.

Paragraph 3.1.1.4 is updated to include a list of tables and drawings.

In accordance with Attachment 4 paragraph 2.3.4, Giant Voice Support is not required to be addressed.

Offerors shall comply with Attachment 4 paragraph 4.1.5.

Answer

Attachment 4

Instructions to

Offerors 4.2.3 Question

Answer

Attachment 4

Instructions to

Offerors 4.2.3 Question

Answer

19 Attachment 1

ITCC PWS 1.3 Question

Answer

20 Attachment 1

ITCC PWS 1.3.4 Question

Answer

Attachment 2

Remedy Data Question

Answer

Attachment 4

Instructions to

Offerors 2.3.4 Question

Answer

Attachment 4

Instructions to

Offerors 2.3.4 Question Will offerors be negatively evaluated if they have limited or no experience in one or more of the corporate experience areas?

Answer Offerors will be evaluated in accordance with the evaluation criteria.

Attachment 5

Evaluation

Factors for

Award 2.4.4 Question Would the Government consider the combined team’s demonstrated capability supporting total users equal to Hill AFB?

Answer The government will consider experience in accordance with Attachment 4 paragraph 2.3.4 and Attachment 5 paragraph 2.4.4.

The Remedy Data contains 86,764 total incident tickets from 2019. 20,825 of these are duplicates. All the duplicates seem to be true duplicates – with exact matching data like submit and resolve times. Please confirm that these are truly duplicates, and clarify the basis or rationale for including duplicates in the Remedy Data.

Can the government clarify the instructions for the Compensation Plan? Should the Compensation Plan contain only the salaries and fringe benefits proposed in accordance with FAR 52.222-46 and Section M?

Should the requirement for the Compensation Plan be included in Volume II instead of Volume III. Instructions state to not include pricing in any other Volume other than Volume II.

The CDRLs are not separately priced (NSP) and are related to program management. The unit price for the NSP CDRLs can be included in the program manager labor since the CDRLs are related to program management. The contractor shall not invoice the government for a CLIN that includes in its price an NSP item until 1) the contractor has also delivered the NSP CDRL included in the price of the item being invoiced (program manager labor) and 2) the government has accepted the NSP

CDRL.

The government will consider experience in accordance with Attachment 4 paragraph 2.3.4 and Attachment 5 paragraph 2.4.4.

Is the help desk or any part of the contract supported by a cooperative arrangement consisting of contractors and civilians at Hill AFB? If so, can a list of those areas with the approximate percentage of civilian personnel be provided?

All areas of this requirement are measured independently of any government work. The contractors are measured separately from government support.

Is there a specified team, process, or metrics for handling VIP support at Hill AFB?

No, all tickets are worked according to their assigned level; High, Medium, Low.

Would the government consider subcontractor corporate experience for evaluation under this subfactor if the 8(a) Prime has experience in the majority of the areas?

Attachment 4 paragraph 4.2.3 addresses the requirements for the Compensation Plan.

Attachment 4 paragraph 4.2.3 addresses the requirements for the compensation plan.

Remedy Data is a reflection of tickets submitted on Hill AFB, similar issues will arise appear to be duplicates.

25 Attachment 1

ITCC PWS

Addendum III

Safety

Requirements Question

Answer Include the cost of the PPE in the labor rates. No, a list of PPE does not need to be included in the proposal.

26 Attachment 4

Instructions to

Offerors 1.3.9 Question

Answer

27 Attachment 4

Instructions to

Offerors

Appendix A

Cross

Reference

Matrix Question

Answer

Attachment 4

Instructions to

Offerors 2.4.3 Question

Answer

Solicitation

SF1449

Page 1 Item 8

Offeror Due

Date/Local

Time Question

Answer The due date is not being extended at this time.

Solicitation

SF1449

Page 1 Item 8

Offeror Due

Date/Local

Time Question

Answer No.

Attachment 4

Instructions to

Offerors 2.3.4 Question

Answer

Attachment 2

Remedy Data Question

In accordance with 52.222-46, the offeror is required to submit the professional employee compensation plan and this requirement cannot be removed. Regardless if additional cost or pricing data is requested in accordance with FAR 15.403-1, the compensation plan is required.

Where should the price of Personal Protective Equipment (PPEs) be? And does a list of the PPE need to be included in the offeror's proposal?

This section states, "The Offeror shall submit a total professional employee compensation plan meeting the requirements of FAR 52.222-46. The Offeror shall detail the base labor rate, fringe, all other burdens, and profit/fee contained in labor rates to facilitate comparisons IAW FAR 52.222-46."

Can the Government please remove this requirement since Attachment 4 - Section L Section 3.4 Cost or Pricing Data Requirements states, "If, after receipt of proposals, the PCO determines that there is insufficient data available to determine price reasonableness and none of the exceptions in FAR 15.403-1, Prohibition on Obtaining

Certified Cost or Pricing Data (10 U.S.C. 2306a and 41 U.S.C. 254b) apply, the offeror shall be required to submit additional cost or pricing data". Therefore the

Government still reserves the right to request pricing clarification after receipt from Offerors if deemed necessary.

Cross Reference Matrix Column labeled "PWS Paragraph" Can the Government please confirm that the PWS paragraphs referenced in the Appendix A Cross Reference

Matrix are the only PWS paragraphs that Offerors should reference when providing an approach in the Technical Volume?

The PWS references are provided to help direct where information will come from. The entire PWS contains requirements that will impact performance of the contract and providing an approach in the technical volume.

In the middle of the first paragraph, it states, "Excel spreadsheets -Set "save as type' to "Microsoft PowerPoint 2010 Presentation (*.pptx)." Is the Government requesting all excel spreadsheets be saved as "Microsoft PowerPoint 2010 Presentation(*.pptx)" or was this a typo and the Government is requesting all excel spreadsheets be submitted as an Excel Workbook?

Is there a direct correlation between an Incident and Work Order?

Of the corporate experiences that are to be submitted, if a Prime has a subcontractor, will the Government consider subcontractor past performance?

The government will consider experience in accordance with Attachment 4 paragraph 2.3.4 and Attachment 5 paragraph 2.4.4.

Is the solicitation being amended to incorporate answers from the presolicitation?

Can the government extend the due date for proposals?

Save Excel files as (*.xlsx).

Answer

Attachment 2

Remedy Data Question

Answer

Attachment 4

Instructions to

Offerors 1.3.1.4 Question

Answer

Attachment 4

Instructions to

Offerors

Table 1 Total

Page Limits Question

Answer

Attachment 1

ITCC PWS 1.7 Question

Answer Giant Voice Support is a new requirement for ITCC. Performance metrics are included in the PWS paragraph 2.1.

Attachment 5

Evaluation

Factors for

Award Question

Answer Offerors will be evaluated in accordance with the evaluation criteria.

Attachment 4

Instructions to

Offerors Question May the experience of CTA members be used to satisfy Subfactor Four Corporate Experience?

Answer

39 Attachment 4

Instructions to

Offerors 2.3.4 Question

Answer

Attachment 1

ITCC PWS 3.11.1 Question

Answer PWS paragraph 3.11.1 addresses the DD254 requirements for Prime 8(a) and all subcontractors.

Attachment 4

Instructions to

Offerors 2.3.4 Question

Answer The government will consider experience in accordance with Attachment 4 paragraph 2.3.4 and Attachment 5 paragraph 2.4.4.

Yes, all pages included (including attachments) in the technical volume will count towards total page count.

Incidents and Work Orders are used to assign tickets reported through the current automated information system (Remedy).

The government will consider experience in accordance with Attachment 4 paragraph 2.3.4 and Attachment 5 paragraph 2.4.4.

Is it acceptable for a contractor to provide qualifications on systems similar to but not specifically those that are enumerated in the buyer’s documents?

Does this effort apply to the consolidation of any additional systems beyond that from the current contract? If so, can you provide the list or metrics associated with the contracts to be consolidated under this effort.

Can the page limit for the technical volume be increased to allow for a full detailed approach to be presented?

Will Figures and Tables included as attachments to the response be counted as part of the page count? If not, will they be evaluated as part of the response?

The Remedy Data reflects all tickets submitted to the requirements as described in the PWS.

The total page limits will not be increased.

Is the Remedy Data provided a complete data set for the specified time interval or is it a portion of the data?

Does the 8(a) Prime need to have experience in all areas?

DD254 Item 1a indicates a Secret facilities clearance is required. Does a Joint Venture (JV) need to hold the Secret facilities at time of award or can one (or both) of the

JV members hold the facilities?

The government will consider experience in accordance with Attachment 4 paragraph 2.3.4 and Attachment 5 paragraph 2.4.4.

The Offeror shall provide corporate experience information regarding three (3) current or past examples of similar contracts to this requirement. The three (3) current or past examples can include any contracts awarded to the 8(a) Prime within the last 5 years, awarded between 1 March 2015 and 29 February 2020. Question: Would the government accept past performance citations from a member of the Joint Venture in which the work was performed in a subcontractor role?

Attachment 3

ITCC TEP

Matrix Question

Answer Labor rates shall be proposed in accordance with Attachment 3 ITCC TEP Matrix.

Attachment 3

ITCC TEP

Matrix Question

Answer

Attachment 4

Instructions to

Offerors 2.3.4 Questions

Answer

Attachment 4

Instructions to

Offerors 2.3.4 Question

Answer Attachment 4 paragraph 2.3.4 addresses the corporate experience information.

Attachment 1

ITCC PWS 1.4 Question Will government provide the number of physical and virtual servers and systems supported?

Answer

Attachment 3

ITCC TEP

Matrix Question

Answer

Attachment 3

ITCC TEP

Matrix Question

Answer The government will not provide FTE counts.

Attachment 1

ITCC PWS 1.3 Question

PWS paragraph 1.4 describes the Server Administration Services. The number of servers and workload is specified at the task order level.

How many full time equivalents are currently working remotely or from home? Will full time equivalents be able to work remotely from home in the future?

What is the current number of full time equivalent (FTEs) by labor category in Attachment 3 ITCC TEP Matrix supporting the current contract?

Surges will not be priced using a separate Firm-Fixed Price (FFP) CLIN or a time and material (T&M) contract type or pricing arrangement. Separate FFP task orders may be needed for additional support and would have a different Period of Performance (PoP). If the requirement in the separate task orders are needed on a continuing basis, the requirement would be rolled up into the Annual Contractor Logistics Support Task Order.

Separate task orders may be needed for additional support (i.e., WIN10 deployment) and would have a different PoP. If the requirement in the separate task orders are needed on a continuing basis, the requirement will be rolled up into the Annual Contractor Logistics Support Task Order.

The contractor will be required to manage call volume and ticket volume on a day to day basis. But, in the event of a planned increase in long term workload, the government will request a proposal for additional personnel to support the planned workload increase. An example of planned workload increase would be deployment of

WIN10 across Hill AFB UT.

Notes and Instructions are provided in the workbook.

Attachment 4 paragraph 2.3.4 addresses the corporate experience information.

Will the government consider adding surge CLINs to support individual labor category surge requirements?

Can one corporate experience cover multiple sections if duties were performed on one contract?

How many corporate experiences are needed?

May offerors change the formulas within Attachment 3 to conform how company apply in directs and build up company specific fully burdened rates?

Surges are described as an increase of call volume outside normal call volume. For example, Monday mornings, historically, will reflect high call volume outside of traditional call volume. During these times, it is important for the contractor to have a contingency plan in place that allows additional support of the CSD. Also, the

Program Manager must be cognizant of call volume and able to implement the contingency plan at first notification of call surge.

How shall offerors include subcontractor labor costs using Attachment 3 Direct Labor Rates?

Answer Teleworking is not permitted and is not anticipated to be permitted in the future.

Attachment 1

ITCC PWS 1.7.1 Question Is there a specific certification requirement to support the Whelen Mass Notification Systems?

Answer

Attachment 1

ITCC PWS 1.2.4 Question Is the large delivery van needed on a full time basis, if not what is the average number of times per year this vehicle was needed?

Answer

Attachment 1

ITCC PWS 1.7 Question

Answer

Attachment 1

ITCC PWS 1.7 Question

Answer

Attachment 1

ITCC PWS 1.7.2 Question

Answer

Attachment 1

ITCC PWS 1.7 Question

Answer

Attachment 1

ITCC PWS 1.7 Question

Answer

Attachment 3

ITCC TEP

Matrix Question On Attachment 3 ITCC TEP Matrix, are the offerors suppose to leave the notional hours blank?

Answer Yes. The government will apply the notional hours and the notional hours used will not be disclosed to offerors.

The offeror will determine the number of vehicles and type, if any. PWS paragraph 1.2.4 addresses historically, not mandatory, transportation has been satisfied with a large delivery van with approximate dimensions and equipped with a mechanical lift gate. Parking for one delivery vehicle is provided by the Government at Building

850, Hill AFB UT.

Everything is controlled wirelessly (radio).

Does the current Giant Voice system have the capability to provide two-way communications between the control points and sirens?

Does the current Giant Voice system provide diagnostic feedback to the control point?

Please clarify this statement: "The contractor will perform Silent Tests on all Hill AFB Giant Voice stacks every 30 days." Does this mean that each siren has to be visited on a monthly basis, or can a silent test be ran from the activation point and diagnostic feedback from the sirens be recorded?

Approximately how tall are the Giant Voice stacks? 50-55 ft or less than 50ft? How high are the Whelen cabinets that require a lift?

Is the current Giant Voice system a land line only system, are there any radios in use, or are they dual (landline and radio)?

The system does not have the capability to send voice-data from the stack(s) to the command station. Note: Currently the only operational “command points” are in the

Command Post and Alternate-Command Post. One-way.

There is limited information that can be obtained from the control point. It mainly amounts to showing connectivity to the stack and a basic Go/No-Go for functionality.

The speaker test can be performed from the command station, but another technician will need to be in the area of the giant voice stacks being tested to hear the tone.

The poles are 50 ft or less. All of the actual “Whelen Cabinets” are much further down the pole than 50 ft. That height was set by FEMA regulation with an estimate they are all between 8-15 ft. For clarity, the cabinet that contains the speakers are around 50 ft and the cabinet that contains the amplifiers/control boards/batteries is around

15ft or less.

Technicians are expected to have Whelen specific training to support Whelen equipment.