FA805225QA001 - FAP Couples Communication Online Training - 18 Sep 2025.pdf

RFQ FA805225QA001

COMBINED SYNOPSIS/SOLICITATION

Family Advocacy Program (FAP)

Couples Communication Online Training Services

FA805225QA001

This is a combined synopsis/solicitation for commercial services prepared in accordance with (IAW) the format in FAR Subpart 12.6, as supplemented with additional information included in this notice.

This announcement constitutes the only solicitation; quotes are being requested and a written solicitation will not be issued.

This solicitation is issued as a Request for Quotation (RFQ). The Request for Quotation (RFQ) number FA805225QA001, FAP Couples Communication Online Training Services, shall be used to reference any written quote provided under this RFQ.

The following solicitation document, incorporated provisions, and clauses are in effect through Federal Acquisition Circular (FAC) 2025-05 Effective 7 August 2025.

This acquisition is a 100% Small Business Set-Aside. The associated North American Industry Classification System (NAICS) code is 611430, Professional and Management Development Training, with a small business size standard of $15.0M.

SCHEDULE OF SUPPLIES/SERVICES

ITEM

NO DESCRIPTION ESTIMATED

QTY UNIT UNIT PRICE EXTENDED

PRICE

BASE PERIOD: 30 Sep 2025 to 29 Sep 2026

0001 FAP Couples Communication Online Training (Per Participant) 180 Each $________ $____________

Contract Data Requirements Lists (CDRLs) The contractor shall provide all data deliverables as specified in the SOW and attached DD Form 1423s. This CLIN is Not Separately Priced (NSP) as the costs are included in CLIN 0001.

1 Lot NSP NSP

OPTION PERIOD ONE: 30 Sep 2026 to 29 Sep 2027

1001 FAP Couples Communication Online Training (Per Participant) 180 Each $________ $____________

Contract Data Requirements (CDRLs) The contractor shall provide all data deliverables as specified in the SOW and attached DD Form 1423s. This CLIN is Not Separately Priced (NSP) as the costs are included in CLIN 0001.

1 Lot NSP NSP

DESCRIPTION OF REQUIREMENTS

The Department of the Air Force (DAF) has a requirement to procure a commercial online training subscription service for its Family Advocacy Program (FAP) clinicians. The contractor shall provide and manage access to a self-paced, evidence-based or evidence-informed Couples Communication Training program designed to enhance the clinical skills of FAP personnel (e.g., Licensed Clinical Social Workers, Licensed Marriage & Family Therapists, and Psychologists).

The primary objective of this training is to equip DAF clinicians with best practices and empirically supported techniques for relationship counseling, with a specific focus on addressing the unique stressors faced by military couples, such as frequent relocations, deployments, and long-term separations.

Key requirements of the service include, but are not limited to:

• Evidence-Based Curriculum: Content must be grounded in current empirical research on healthy relationships and tailored for military couples.

• Continuing Education Units (CEUs): The program must be accredited to provide CEUs for LCSWs, LMFTs, and Psychologists. The contractor shall be responsible for issuing certificates and, when directed, submitting earned credits to the appropriate professional bodies.

• Individualized, On-Demand Access: Each registered participant shall receive secure, uninterrupted access to the full training program and all associated materials for one (1) year from their individual registration date.

• Technical & Security Compliance: The platform must be Section 508 compliant for accessibility and hosted in an environment that is FedRAMP Moderate authorized or compliant with DoD Cloud Computing SRG Impact Level 2 (IL-2) or higher. All participant data shall be handled as Controlled Unclassified Information (CUI).

• Technical and Content Support: The contractor shall provide a dedicated helpdesk with defined response and resolution times for all users.

• Reporting and Analytics: The contractor shall deliver detailed monthly reports on participant enrollment, status, and completion (CDRL A001) as well as platform usage analytics, engagement statistics, and participant feedback (CDRL A002).

The complete details, requirements, and deliverables are specified in the attached Statement of Work (SOW) (Attachment 1).

DATE(S) AND PLACE(S) OF DELIVERY, ACCEPTANCE, AND F.O.B. POINT

Period of Performance (PoP) Base Period: 30 Sep 2025 to 29 Sep 2026 Option Period 1: 30 Sep 2026 to 29 Sep 2027 Place of Delivery/Performance Services shall be provided via a contractor-hosted online platform accessible to authorized DAF personnel. The primary administration and acceptance point is:

AFMRA/SG

7700 ARLINGTON BLVD STE 5163

FALLS CHURCH, VA 22042-5192

FOB: Destination

Pricing Arrangement: Firm Fixed Price

Inspection and Acceptance Location:

F1ATB1 AFMRA SG

AF NO MILSBILLS PROC CP

7700 ARLINGTON BLVD STE 5163

FALLS CHURCH, VA 22042-5192

Notice to Vendor(s): The Government reserves the right to cancel this RFQ, either before or after the closing date. In the event the Government cancels this RFQ, the Government has no obligation to reimburse a vendor for any costs. All prospective offerors must be registered and active in the System for Award Management (SAM) at www.sam.gov at the time of quote submission. Lack of an active SAM registration will make an offeror ineligible for award.

Provisions 52.212-1, Instructions to Offerors—Commercial Products and Commercial Services (Sep 2023) and 52.212-2, Evaluation—Commercial Products and Commercial Services (Nov 2021), apply to this acquisition. As prescribed in FAR 12.301(b)(1), the following addenda is provided for this solicitation:

The following words stating “offer,” “offeror,” and “proposal” are replaced with “quotation,” “vendor,” and “quote”.

FAR 52.212-1, Instructions to Offerors—Commercial Products and Commercial Services (Sep 2023) – ADDENDUM

To ensure timely and equitable evaluation of the quotes, vendors must follow the instructions provided herein. Quotes shall be prepared in accordance with FAR 52.212-1 and this addendum.

Failure to provide the information requested below may result in a quote being determined ineligible for award.

NOTE: All headings in bold are referencing back to the basic provision 52.212-1.

Paragraph (b); Quote Submission Requirements:

Vendors shall submit a complete quote consisting of two (2) separate volumes:

I. Volume I - Technical Quote: The technical quote shall not contain any pricing information.

It must provide sufficient detail to demonstrate the vendor's ability to meet all requirements of the Statement of Work (SOW). At a minimum, the technical quote shall include:

a. Technical Approach Narrative (Subparagraph 4): A detailed narrative addressing each requirement in Section 5 of the SOW. This should include descriptions of the training curriculum, CEU accreditation process, platform functionality, security compliance (FedRAMP/DoD SRG), and technical support procedures.

b. Demonstration/Access: Information on how the Government can access a demonstration of the online training platform and curriculum. This may be provided via a temporary login, a pre-recorded video walkthrough, or other similar means

c. Past Performance Information (Subparagraph 10): A list of up to three (3) relevant contracts performed within the last three (3) years for the same or similar services.

Include contract number, a brief description of the work, period of performance, total contract value, and a customer point of contact (name, title, phone, and email). The Government reserves the right to use other sources of information, such as the Supplier Performance Risk System (SPRS).

II. Volume II - Price Quote & Administrative Documents:

a. Completed Pricing Schedule (Subparagraph 6): Vendors shall complete the pricing for CLINs 0001 and 1001 on the Schedule of Supplies/Services. The price for CDRLs (CLINs 0002 and 1002) shall be included in the price of the training CLINs for each respective period. The Extended Amount for each Line Item must equal the unit price multiplied by the number of units detailed in the Estimated Quantity. It is imperative the mathematical calculations are correct. Numeric rounding shall be limited to two decimal places.

b. Quote Cover Page (Subparagraphs 1, 2, 3, 5, and 7 and Paragraph j): The first page of the quote shall include the Solicitation Number, Vendor Name, Address, UEI, CAGE Code, and POC information, and any offered Warranty Terms.

c. Completed FAR 52.212-3 (Subparagraph 8): A completed copy of FAR 52.212-3, Offeror Representations and Certifications—Commercial Products and Commercial Services. If completed online in SAM.gov, provide paragraph (b) only.

d. Acknowledgment of Amendments (Subparagraph 9): Offerors must acknowledge all amendments to this solicitation (if Amendments are issued). Offerors shall sign and submit all solicitation amendments with their quote.

e. Paragraph (c); The vendor agrees to hold the prices in its quote firm for 90 calendar days from the date specified for receipt of quotes.

f. Paragraph (f); Quotes must be sent as stated below. If provided by any other method, or if incomplete or missing required items, a quote may not be considered.

Note: If quotes are mailed or hand delivered, an electronic version of all documents must be provided at time of submission. Beware, “.zip” files are not an acceptable format for the Air Force Network and will not go through the Government email system. Emails over 10 MB in size will not be processed nor delivered by the system.

III. Volume III - Responsibility Determination Information:

a. In accordance with FAR Subpart 9.1, the Government will make a determination of contractor responsibility prior to award. The initial assessment will be based on information available to the Government, including but not limited to, the System for Award Management (SAM), the Supplier Performance Risk System (SPRS), the Federal Awardee Performance and Integrity Information System (FAPIIS), and the Contractor Performance Assessment Reporting System (CPARS).

Vendors are not required to submit detailed financial information with their initial quote. However, the Government reserves the right to request additional information from the vendor being considered for award if needed to make a determination of financial responsibility. Such information may include, but is not limited to, the types of information described in DFARS 232.072-2, such as recent balance sheets, income statements, or cash flow forecasts. Failure to provide such information in a timely manner upon request may result in a determination of non-responsibility.

QUOTE SUBMISSION INFORMATION

Quotes are due no later than 24 September 2025, at 2:00 PM CDT. Vendors are responsible for verifying Government receipt of their quotes before the due date and time.

Submit Quotes via Email to:

Capt Mayra Hernandez at mayra.hernandez.1@us.af.mil.

Mr. Jedidyah Luu: jedidyah.luu@us.af.mil.

The subject line of the email shall read: "Quote for FA805225QA001 - [Vendor Name]".

Questions are due no later than: 22 September 2025, at 2:00 PM CDT. All questions shall be submitted via e-mail to the points of contact listed above.

Paragraph (g); Interchanges: The government intends to award a contract without Interchanges with respective vendors. The government, however, reserves the right to conduct Interchanges, with all, some, or none of the vendors, if deemed in its best interest.

(End of Provision)

FAR Provision 52.212-2, Evaluation- Commercial Products and Commercial Services. (Nov

2021) – ADDENDUM

(a) Basis for Award: The Government intends to award a firm-fixed-price contract to the responsible vendor whose quote, conforming to the solicitation, is determined to be the most advantageous to the Government, price and other factors considered. In accordance with FAR 13.106-2, the Government will conduct a comparative evaluation of quotes received to select the quote that represents the best value. A comparative evaluation is a process where quotes are compared to one another to determine which provides the best benefit to the Government.

The Government is not required to establish a formal rating plan or use adjectival ratings.

(b) Evaluation Factors: The evaluation will be based on a comparative analysis of three factors:

Technical Merit, Past Performance, and Price.

i. Factor 1 - Technical Merit: The Government will evaluate the technical quote to assess the vendor's understanding of and approach to meeting the requirements in the Statement of Work (SOW). The evaluation will consider the benefits, strengths, and weaknesses of each quote's proposed solution. The assessment will focus on, but is not limited to:

• The quality and suitability of the proposed evidence-based curriculum and its specific relevance to military couples.

• The usability, functionality, and security features of the proposed online platform.

• The vendor's approach to CEU administration and technical support.

ii. Factor 2 - Past Performance: The Government will assess the performance risk associated with each vendor. This assessment will be based primarily on performance confidence assessments retrieved from the Supplier Performance Risk System (SPRS) at https://www.sprs.csd.disa.mil/, in accordance with DFARS 252.204-7024, Notice on the Use of the Supplier Performance Risk System. The Government may also use other sources of information, such as information provided by the vendor or obtained from other government and commercial sources. A vendor without a record of mailto:mayra.hernandez.1@us.af.mil mailto:jedidyah.luu@us.af.mil https://www.sprs.csd.disa.mil/ relevant past performance in SPRS or other sources will not be evaluated favorably or unfavorably on this factor and will receive a “Neutral” rating.

iii. Factor 3 - Price: The price evaluation will be performed on all quotes. The Government will evaluate the proposed price for reasonableness. A Total Evaluated Price (TEP) will be calculated for evaluation purposes only. The Government will add the total for all required Line Items and respective option periods, to include the six-month extension option afforded by FAR 52.217-8, to determine the TEP for each offeror. The six-month extension pricing will be determined by utilizing the rates provided for the last option period; the price will be pro-rated to determine the evaluated cost of the six-month option.

(c) Award Decision: The Government will make an integrated assessment of the best value in the interest of the Government based on the comparative evaluation of quotes against the Technical Merit, Past Performance, and Price factors . The award will be made to the vendor whose quote is judged to be most advantageous to the Government. While the Government will strive for maximum economy, the award may not necessarily be made to the vendor with the lowest price. The perceived benefits of a higher-priced quote, when considered in combination with its technical merit and past performance assessment, may be determined to be worth the additional cost.

(d) Options: The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement. The Government may determine that an offer is unacceptable if the option prices are significantly unbalanced. Evaluation of options shall not obligate the Government to exercise the option(s).

(e) Responsibility Determination (Not Comparatively Evaluated): In addition to the comparative evaluation of the factors above, the Government will make a determination of contractor responsibility for the prospective awardee in accordance with FAR Subpart 9.1, DFARS Subpart 209.1, and DAFFARS Subpart 5309.1. This is a separate pass/fail determination and is not part of the best value decision. The determination will be based on a review of information including, but not limited to, the vendor’s representations and certifications in SAM, information in SPRS and FAPIIS, and any additional information requested by the Contracting Officer. An offeror must be determined responsible to be eligible for award.

(f) Written Notice of Award: A written notice of award or acceptance of a quote, mailed or otherwise furnished to the successful vendor within the time for acceptance specified in the quote, shall result in an agreement without further action by either party. Before the quote’s specified expiration time, the government may accept a quote (or part of a quote), whether or not there are interchanges after its receipt, unless a written notice of withdrawal from the offeror is received before award.

FAR 52.212-3, Offeror Representations and Certifications—Commercial Products and Commercial Services (May 2024), with its Alternate I (Feb 2024), applies to this acquisition.

Vendors must include a completed copy of this provision with their quote. An offeror shall complete only paragraph (b) of this provision if the Offeror has completed the annual representations and certification electronically in SAM.

FAR clause at 52.212-4, Contract Terms and Conditions—Commercial Products and Commercial Services (Nov 2023), applies to this acquisition with the following Addendum:

Paragraph (c) of this clause is tailored as follows: Changes in the terms and conditions of this contract may be made only by written agreement of the parties with the exception of administrative changes, such as changes in the paying office, appropriations data, etc., which may be changed unilaterally by the Government.

FAR clause 52.212-5, Contract Terms and Conditions Required to Implement Statutes or Executive Orders—Commercial Products and Commercial Services (Jan 2025), and selected clauses within the full text version of the clause contained in this document apply to this acquisition.

Note: The vendor acknowledges that should the quote terms and conditions and/or agreement conflict with mandatory provisions of the Federal Acquisition Regulation (FAR) and other Federal law applicable to commercial acquisitions, to the extent of such conflict the FAR and Federal law govern and conflicting vendor terms and conditions and/or agreement are unenforceable and are not considered incorporated into any resultant contract.

All responsible sources may submit a quotation which shall be considered by the agency.

52.252-1 Solicitation Provisions Incorporated by Reference. (Feb 1998)

This solicitation incorporates one or more solicitation provisions by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. The offeror is cautioned that the listed provisions may include blocks that must be completed by the offeror and submitted with its quotation or offer. In lieu of submitting the full text of those provisions, the offeror may identify the provision by paragraph identifier and provide the appropriate information with its quotation or offer. Also, the full text of a solicitation provision may be accessed electronically at this/these address(es): www.acquisition.gov

52.252-2 Clauses Incorporated by Reference. (Feb 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available.

Also, the full text of a clause may be accessed electronically at this/these address(es):

https://www.acquisition.gov

(End of clause)

52.252-5 Authorized Deviations in Provisions. (Nov 2020)

(a) The use in this solicitation of any Federal Acquisition Regulation (48 CFR Chapter 1) provision with an authorized deviation is indicated by the addition of "(DEVIATION)" after the date of the provision.

(b) The use in this solicitation of any FAR and DFARS (48 CFR Chapter 1 and 2) provision with an authorized deviation is indicated by the addition of "(DEVIATION)" after the name of the regulation.

http://www.acquisition.gov/ http://www.acquisition.gov/

52.252-6 Authorized Deviations in Clauses. (Nov 2020)

(a) The use in this solicitation or contract of any Federal Acquisition Regulation (48 CFR Chapter1) clause with an authorized deviation is indicated by the addition of (DEVIATION) after the date of the clause.

(b) The use in this solicitation or contract of any FAR and DFARS. (48 CFR Chapter 1 and 2) clause with an authorized deviation is indicated by the addition of (DEVIATION) after the name of the regulation.

PROVISIONS/CLAUSES INCORPORATED BY REFERENCE

CLAUSE NO. CLAUSE TITLE DATE

52.201-1 Acquisition 360: Voluntary Survey. 2023-09 52.203-3 Gratuities. 1984-04 52.203-12 Limitation on Payments to Influence Certain Federal Transactions. 2020-0652 52.204-7 System for Award Management. 2018-10

52.204-13 System for Award Management Maintenance. 2018-10 52.204-16 Commercial and Government Entity Code Reporting. 2020-08

52.204-18 Commercial and Government Entity Code Maintenance. 2020-08 52.204-19 Incorporation by Reference of Representations and Certifications 2014-12

52.204-21 Basic Safeguarding of Covered Contractor Information Systems. 2021-11 52.204-22 Alternative Line-Item Proposal 2017-01 52.204-24 Representation Regarding Certain Telecommunications and Video

Surveillance Services or Equipment 2021-11

52.212-1 Instructions to Offerors-Commercial Items. 2023-09

52.212-4 Contract Terms and Conditions-Commercial Items. 2023-11 52.217-5 Evaluation of Options 1990-07

52.229-11 Tax on Certain Foreign Procurements-Notice and Representation.

2020-06

52.232-39 Unenforceability of Unauthorized Obligations 2013-06

52.233-1 Disputes 2004-10

252.201-7000 Contracting Officer's Representative. 1991-12

252.203-7000 Requirements Relating to Compensation of Former DoD Officials 2011-09

252.203-7002 Requirement to Inform Employees of Whistleblower Rights. 2022-12

252.203-7005 Representation Relating to Compensation of Former DoD Officials. 2022-09

252.204-7003 Control of Government Personnel Work Product. 1992-04

252.204-7008 Compliance with Safeguarding Covered Defense Information Controls

2016-10

252.204-7009 Limitations on the Use or Disclosure of Third-Party Contractor Reported Cyber Incident Information

2023-01

252.204-7012

(DEVIATION

2024-O0013, Rev 1)

Safeguarding Covered Defense Information and Cyber Incident Reporting. (DEVIATION 2024-O0013 REVISION 1)

2024-05

252.204-7016 Covered Defense Telecommunications Equipment or Services-- Representation

2019-12

252.204-7017 Prohibition on the Acquisition of Covered Defense Telecommunications Equipment or Services--Representation

2021-05

252.204-7018 Prohibition on the Acquisition of Covered Defense Telecommunications Equipment or Services

2023-01

252.204-7019 Notice of NIST SP 800-171 DoD Assessment Requirements 2022-03 252.204-7020 NIST SP 800-171 DoD Assessment Requirements 2023-01 252.204-7024 Notice on the use of the Supplier Performance Risk System 2023-03 252.215-7013 Supplies and Services Provided by Nontraditional Defense Contractors. 2023-01 252.223-7008 Prohibition of Hexavalent Chromium 2023-01 252.225-7012 Preference for Certain Domestic Commodities. 2022-04 252.225-7048 Export-Controlled Items. 2013-06 252.225-7055 Representation Regarding Business Operations with the Maduro Regime 2022-05 252.225-7056 Prohibition Regarding Business Operations with the Maduro Regime 2023-01 252.225-7059 Prohibition on Certain Procurements from the Xinjiang

Uyghur Autonomous Region-Representation.

2023-06

252.225-7060 Prohibition on Certain Procurements from the Xinjiang Uyghur Autonomous Region.

2023-06

252.232-7003 Electronic Submission of Payment Requests and Receiving Reports 2018-12 252.232-7010 Levies on Contract Payments. 2006-12 252.237-7010 Prohibition on Interrogation of Detainees by Contractor Personnel. 2023-01 252.239-7001 Information Assurance Contractor Training and Certification. 2008-01 252.239-7009 Representation of Use of Cloud Computing. 2015-09 252.239-7010 Cloud Computing Services. 2023-01 252.239-7016 Telecommunications Security Equipment, Devices, Techniques, and

Services.

1991-12

252.243-7001 Pricing of Contract Modifications. 1991-12 252.243-7002 Requests for Equitable Adjustment. 2022-12 252.244-7000 Subcontracts For Commercial Items 2023-11

252.247-7023 Transportation of Supplies by Sea. 2023-01

PROVISIONS/CLAUSES INCORPORATED BY FULL TEXT

252.232-7006 Wide Area WorkFlow Payment Instructions. (Jan 2023)

(a) Definitions. As used in this clause-

“Department of Defense Activity Address Code (DoDAAC)” is a six position code that uniquely identifies a unit, activity, or organization.

“Document type” means the type of payment request or receiving report available for creation in Wide Area WorkFlow (WAWF).

“Local processing office (LPO)” is the office responsible for payment certification when payment certification is done external to the entitlement system.

“Payment request” and “receiving report” are defined in the clause at 252.232-7003, Electronic Submission of Payment Requests and Receiving Reports.

(b) Electronic invoicing. The WAWF system provides the method to electronically process vendor payment requests and receiving reports, as authorized by Defense Federal Acquisition Regulation Supplement (DFARS) 252.232-7003, Electronic Submission of Payment Requests and Receiving Reports.

(c) WAWF access. To access WAWF, the Contractor shall-

(1) Have a designated electronic business point of contact in the System for Award Management at https://www.sam.gov; and

(2) Be registered to use WAWF at https://wawf.eb.mil/ following the step-by-step procedures for self- registration available at this web site.

(d) WAWF training. The Contractor should follow the training instructions of the WAWF Web-Based Training Course and use the Practice Training Site before submitting payment requests through WAWF. Both can be accessed by selecting the Web Based Training link on the WAWF home page at https://wawf.eb.mil/

(e) WAWF methods of document submission. Document submissions may be via web entry, Electronic Data Interchange, or File Transfer Protocol.

(f) WAWF payment instructions. The Contractor shall use the following information when submitting payment requests and receiving reports in WAWF for this contract or task or delivery order:

(1) Document type. The Contractor shall submit payment requests using the following document type(s):

(i) For cost-type line items, including labor-hour or time-and-materials, submit a cost voucher.

(ii) For fixed price line items

(A) That require shipment of a deliverable, submit the invoice and receiving report specified by the Contracting Officer.

Invoice and Receiving Report (Combo)

(B) For services that do not require shipment of a deliverable submit the applicable invoice and receiving report, as specified by the Contracting Officer.

N/A

(iii) For customary progress payments based on costs incurred, submit a progress payment request.

(iv) For performance based payments, submit a performance based payment request.

(v) For commercial item financing, submit a commercial item financing request.

(2) Fast Pay requests are only permitted when Federal Acquisition Regulation (FAR) 52.213-1 is included in the contract.

[Note: The Contractor may use a WAWF combo document type to create some combinations of invoice and receiving report in one step.]

(3) Document routing. The Contractor shall use the information in the Routing Data Table below only to fill in applicable fields in WAWF when creating payment requests and receiving reports in the system.

Routing Data Table*

Field Name in WAWF Data to be entered in WAWF

Pay Official DoDAAC F87700

Issue By DoDAAC FA8052

Admin DoDAAC FA8052

Inspect By DoDAAC F1ATB1

Service Acceptor F1ATB1

(4) Payment request. The Contractor shall ensure a payment request includes documentation appropriate to the type of payment request in accordance with the payment clause, contract financing clause, or Federal Acquisition Regulation 52.216-7, Allowable Cost and Payment, as applicable.

(5) Receiving report. The Contractor shall ensure a receiving report meets the requirements of DFARS Appendix F.

(f) WAWF point of contact.

(1) The Contractor may obtain clarification regarding invoicing in WAWF from the following contracting activity’s WAWF point of contact:

WAWF Helpdesk Tel: 866-618-5988 Email: wawf-elpdesk@mail.mil.

(2) Contact the WAWF helpdesk at 866-618-5988, if assistance is needed.

(End of Clause)

5352.201-9101 AFICC-WP Ombudsman. (Jul 2023)

(a) An ombudsman has been appointed to hear and facilitate the resolution of concerns from offerors, potential offerors, and others for this acquisition. When requested, the ombudsman will maintain strict confidentiality as to the source of the concern. The existence of the ombudsman does not affect the authority of the program manager, contracting officer, or source selection official. Further, the ombudsman does not participate in the evaluation of proposals, the source selection process, or the adjudication of protests or formal contract disputes. The ombudsman may refer the interested party to another official who can resolve the concern.

(b) Before consulting with an ombudsman, interested parties must first address their concerns, issues, disagreements, and/or recommendations to the contracting officer for resolution. Consulting an ombudsman does not alter or postpone the timelines for any other processes (e.g., agency level bid protests, GAO bid protests, requests for debriefings, employee-employer actions, contests of OMB Circular A-76 competition performance decisions).

(c) If resolution cannot be made by the contracting officer, the interested party may contact the ombudsman, Mr. Michael Talbott, AFICC KP Director, 1940 Allbrook Drive, Building 1, Wright-Patterson AFB, OH 45433, Phone: 937.257.5529, email: michael.talbott@us.af.mil.

Concerns, issues, disagreements, and recommendations that cannot be resolved at the Center/MAJCOM/DRU/SMC ombudsman level, may be brought by the interested party for further consideration to the Air Force ombudsman, Associate Deputy Assistant Secretary (ADAS). (Contracting), SAF/AQC, 1060 Air Force Pentagon, Washington DC 20330-1060, phone number (571) 256-2395, facsimile number (571) 256-2431.

(d) The ombudsman has no authority to render a decision that binds the agency.

(e) Do not contact the ombudsman to request copies of the solicitation, verify offer due date, or clarify technical requirements. Such inquiries shall be directed to the contracting officer.

List of Attachments:

1. SOW – FAP Couples Communication Online Training – 9 Sep 2025

2. CDRL A001 – Certification Data and Enrollment Report – 9 Sep 2025

3. CDRL A002 – Usage Analytics Report – 9 Sep 2025