Attachment 1. SOW - FAP Couples Communication Online Training - 9 Sep 2025.pdf

STATEMENT OF WORK

for

Office of the Air Force Surgeon General

Family Advocacy Program (FAP)

Couples Communication Online Training

9 Sep 2025

Table of Contents

1. Introduction

2. Purpose

3. Scope of Work

4. Objectives

5. Requirements

5.1. General Requirements

5.2. Online Training Access

5.3. Participant Engagement

5.4. Technical and Content Support

5.5. Contingency Planning for Technical Outages

5.6. Platform Security and Compliance

5.7. User Analytics and Reporting

6. Deliverables

6.1. General Deliverable Requirements

6.2. Description of Deliverables

6.2.1. CDRL A001 – Certification Data and Enrollment Report

6.2.2. CDRL A002 – Usage and Ad-Hoc Analytics Report

7. Invoice and Acceptance

8. Applicable Publications, Documents, and Standards

9. Acronyms and Definitions

1. Introduction

1.1. This Statement of Work (SOW) defines the requirements for the acquisition and delivery of an online Couples Communication Training program to support the professional development of Department of the Air Force (DAF) Family Advocacy Program (FAP) clinicians working with military couples.

1.2. The program shall be evidence-based or evidence-informed and directly address challenges unique to military couples, such as frequent relocations, deployments, and operational stressors. This effort advances the DAF FAP mission of domestic abuse reduction through clinical excellence in relationship counseling.

2. Purpose

2.1. The DAF FAP is committed to delivering effective prevention and intervention services to military couples to mitigate risk of domestic violence.

2.2. Couples Communication Online Training is essential for enhancing the capabilities of FAP clinicians, ensuring fidelity to evidence-based clinical protocols, and addressing needs specific to military families.

3. Scope of Work

3.1. The contractor shall provide and manage access to an online, self-paced training program that delivers evidence-based couples communication education, with a structured curriculum covering both prevention and clinical intervention.

3.2. Training content shall specifically address challenges faced by military couples, including frequent Permanent Change of Station (PCS) moves, deployments, long-term separations, and operational stressors.

3.3. The program shall be designed to support Continuing Education Unit (CEU) eligibility for eligible clinicians (Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapists (LMFT), and Psychologists).

3.4. The contractor shall provide ongoing technical and content support, deliver robust analytics as specified in Section 6, Deliverables, of this Performance Work Statement (PWS), and ensure platform security and accessibility per federal and DoD standards.

3.5. The contractor shall ensure compliance with all applicable laws, regulations, and policies governing privacy, security, accessibility, and professional accreditation standards, including those documents incorporated by reference in Section 8, Applicable Publications, Documents, and Standards, of this PWS.

4. Objectives

4.1. Provide DAF FAP clinicians with comprehensive, structured, and accessible online training in couples communication and counseling, customized for military couples.

4.2. Facilitate acquisition of CEUs for eligible participants: LCSW, LMFT, and Psychologists.

4.3. Enable clinicians to apply evidence-based curricula and intervention protocols in clinical practice with military families.

4.4. Support “train-the-trainer” capability to foster sustained internal training capacity.

4.5. Maintain accurate records and reporting for program evaluation and compliance.

5. Requirements

5.1. General Requirements

5.1.1. The training program shall be evidence-based or evidence-informed, grounded in relationship counseling best practices and current empirical research.

5.1.2. Content shall entail current research and literature on building healthy relationships and curricula tailored for military couples, with specific modules addressing frequent PCS moves, deployments, long-term separations, and stressors unique to military service.

5.1.3. The program shall qualify participants for CEUs for LCSW, LMFT, and Psychologists, and these CEUs shall be granted in accordance with all applicable accrediting body requirements. The contractor shall issue a certificate of completion to each participant who successfully fulfills the training requirements. All earned CEUs and certificates of completion shall be documented in the Certification Data and Enrollment Report (CDRL A001).

5.1.4. Training shall be self-paced and available flexibly to meet clinician schedules.

5.1.5. Training shall incorporate interactive elements, including video demonstrations, case studies, and scenario-based exercises.

5.1.6. Each participant shall have secure, individualized access for the duration of their enrollment.

5.1.7. All required digital training materials, including instructor kits, worksheets, reference articles, and case studies, shall be provided and accessible throughout the enrollment period.

5.1.8. Platform accessibility shall be ensured for desktop, mobile, and tablet users per the standards of Section 508 of the Rehabilitation Act, and Section 255 of the Communications Act.

5.1.9. Technical and content support shall be provided throughout the contract period.

5.1.10. The contractor shall perform the service of submitting earned CEU credits directly to the appropriate professional accrediting bodies (e.g., NASW, APA, COAMFTE). This service shall be performed only upon written direction from the COR for specified participants who have successfully completed the training. The contractor shall be responsible for ensuring submissions are accurate, timely, and compliant with the requirements of each accrediting organization. The contractor shall maintain an auditable record of all CEU submissions, including submission dates, participant identifiers, and confirmation of receipt from the accrediting body, if available.

5.2. Online Training Access

5.2.1. The government will procure training access for staggered participant cohorts.

5.2.2. The contractor shall provide individualized access to each registrant.

5.2.3. Each registrant shall have uninterrupted access to the training and all associated materials for one (1) year from the date of registration. The contractor shall ensure access is maintained regardless of staggered cohort start dates, and all materials shall remain available for the duration of the individual’s enrollment.

5.2.4. Registration requests shall be processed and login credentials provided within five (5) business days of receiving the participant list from the government representative or Contracting Officer’s Representative (COR).

5.2.5. The contractor shall maintain a tracking system to ensure no duplication or delay in access.

5.2.6. CDRL A001, Certification Data and Enrollment Report, shall be maintained and updated to reflect participant name, registration date, start date, expiration date, and status (enrolled/completed).

5.2.7. Participants shall have uninterrupted access to all course materials, including videos, case studies, and exercises, for the duration of their enrollment.

5.3. Participant Engagement

5.3.1. Training modules shall incorporate interactive components such as quizzes, polls, knowledge checks, and scenario-based exercises.

5.3.2. For live (synchronous) sessions, the platform shall support live Question and Answer (Q&A), chat, and moderated discussion.

5.3.3. For asynchronous training, the contractor shall offer regularly scheduled virtual office hours, expert-led webinars, or monitored discussion boards where participants may submit questions and receive responses.

5.3.4. Training shall utilize a blend of video, audio, text, and downloadable resources to accommodate diverse learning preferences.

5.3.5. Participants shall retain access to reference materials, auxiliary resources, and, where applicable, session recordings throughout their enrollment period.

5.3.6. Participant feedback shall be solicited at interim milestones and upon completion; results shall be aggregated for continuous improvement.

5.4. Technical and Content Support

5.4.1. The contractor shall provide a dedicated helpdesk (phone, email, online ticketing) availability at a minimum from 0800–1700 Central Time, Monday–Friday, with automated acknowledgment and next-business-day response outside these hours.

5.4.2. Technical support requests shall be acknowledged within four (4) hours during business hours. Login and access issues shall be resolved within one (1) business day; critical platform disruptions affecting multiple users shall be addressed within four (4) business hours.

5.4.3. An online knowledge base or FAQ addressing common issues shall be maintained and updated.

5.4.4. The contractor shall proactively monitor the platform for outages or disruptions and notify the COR within one (1) business hour of any major service impact.

5.5. Contingency Planning for Technical Outages

5.5.1. The contractor shall maintain a documented contingency plan to address major technical outages.

5.5.2. If the primary platform is unavailable for more than twenty-four (24) continuous hours during normal access, the contractor shall provide a secure, government-approved alternate means of access (e.g., backup platform, downloadable content) within one (1) business day.

5.5.3. The contractor shall notify the COR and all affected participants of major platform outages within two (2) business hours of detection, with regular status updates until the interruption is resolved.

5.5.4. Participants prevented from completing requirements due to an outage shall be granted additional access time or makeup opportunities without penalty.

5.6. Platform Security and Compliance

5.6.1. The hosting environment shall be Federal Risk and Authorization Management Program (FedRAMP) Moderate authorized or comply with the DoD Cloud Computing Security Requirements Guide (SRG) Impact Level two (2) or higher, as appropriate.

5.6.2. All training content and platform interfaces shall comply with standards of Section 508 of the Rehabilitation Act, and Section 255 of the Communications Act, including compatibility with screen readers, keyboard navigation, captioned video, and alternative text.

5.6.3. Personally Identifiable Information (PII) shall be protected per the Privacy Act of 1974, with secure collection, storage, transmission, and deletion. No PII shall be shared with unauthorized third parties.

5.6.4. The contractor shall employ DoD-approved encryption protocols for all data in transit and at rest. Encryption standards shall meet current DoD requirements for Controlled Unclassified Information (CUI).

5.7. User Analytics and Reporting

5.7.1. The platform shall record, and report detailed analytics, including login activity, module completion, training duration, and assessment scores (if applicable). Records shall be maintained for the duration required by applicable DoD and DAF records management schedules.

5.7.2. The contractor shall report participant status (including enrollment, start date, and completion) in the Certification Data and Enrollment Report (CDRL A001). Final certification status for each participant shall also be documented in CDRL A001.

5.7.3. Ad-Hoc or custom reports (e.g., by duty station, profession) shall be provided within five

(5) business days of government request.

6. Deliverables

6.1. General Deliverable Requirements

The contractor shall provide all deliverables—including reports, rosters, and certifications—in a format and medium mutually agreed upon with the government. All deliverables shall be timely, accurate, and conform to content and format requirements. If a deliverable due date falls on a weekend or federal holiday, it shall be submitted on the last government workday prior to the due date. Unless otherwise directed by the COR, deliverables shall be submitted electronically to the COR. The contractor shall provide informal status updates as requested by the COR.

Table 1. Contract Data Requirements List (CDRL)

CDRL Title Paragraph Reference

Due Date Description

A001 Certification Data and Enrollment Report

5.1.3.

5.7.2.

6.2.1.

Monthly, within five

(5) business days after the end of each full month.

Final submission: At contract closeout (within 30 calendar days of contract closeout).

Documents, for each participant, the registration date, start date, completion date, completion status, and credential or certification earned, with associated certificates included. If required, the report also provides an audit record of any Continuing Education Unit (CEU) submissions. Delivered electronically in Excel, CSV, PDF, or a mutually agreed format.

CDRL Title Paragraph Reference

Due Date Description

A002 Usage and Ad- Hoc Analytics Report

5.7.3.

6.2.2.

Monthly, within five

(5) business days after the end of each full month, or as requested by the COR.

Final: At contract closeout (within 30 calendar days of contract closeout).

Delivers aggregate and participant-level usage and engagement analytics, including but not limited to module completion rates, time spent, assessment scores, platform outages, helpdesk requests, and participant feedback. Includes ad-hoc reports as requested by the COR. Provided electronically in Excel, CSV, PDF, or a mutually agreed format.

6.2. Description of Deliverables

6.2.1. CDRL A001 – Certification Data and Enrollment Report

The Certification Data Report shall serve as the authoritative record confirming that each participant has met the established training requirements. For every participant, the report will include, at a minimum, the full name, a unique identifier if required by the government, the date of registration, the access start date, and the access expiration date if applicable. The report will also clearly document completion status and the date training requirements were successfully fulfilled. In addition, it will specify the type of certification or credential awarded and, where relevant, the name of the issuing organization. The contractor shall provide all required data in an electronic, machine-readable format acceptable to the government, such as Excel, CSV, PDF with bookmarks, or another mutually agreed format.

The initial submission is due within five (5) business days after the first full month following contract award, with subsequent reports due within five (5) business days after each following month. A cumulative final report is required within thirty (30) calendar days of contract closeout to ensure that all recordkeeping obligations are met. Any personally identifiable information (PII) that is not essential for certification purposes must be redacted to protect participant privacy. Should the COR request clarification or additional details, the contractor shall provide the requested information within three (3) business days.

Furthermore, if the contractor is tasked to perform submission of Continuing Education Unit (CEU) credits as defined in SOW Section 5.1.10, the Certification Data Report shall also function as the comprehensive audit record for these submissions, to include the date each submission was transmitted to the accrediting organization and any associated transaction or confirmation numbers, thereby ensuring full accountability for professional credentialing activities.

6.2.2. CDRL A002 – Usage and Ad-Hoc Analytics Report

The Usage and Ad-Hoc Analytics Report is designed to provide the government with comprehensive insight into the utilization and engagement trends associated with the online training platform. This report, which is produced both on a recurring monthly basis and in response to specific requests from the COR, delivers aggregate as well as participant-level data that highlight the effectiveness and reach of the training program. At a minimum, the report will cover participant metrics such as the number of individuals registered, actively accessing the platform, and the cumulative count of completions, with data broken out by cohort and in aggregate as needed. Additional data include engagement statistics—such as module or lesson completion rates, average and total time spent by participants, assessment scores when applicable, and the frequency and scope of access to supplemental learning materials. The report will also address technical and platform-related metrics, including the frequency and duration of service outages, the volume and status of helpdesk requests, and peak usage periods. To support program improvement, the report will summarize participant feedback through quantitative survey results and anonymized qualitative responses from either post-training questionnaires or interim check-ins. All required analytics data will be delivered in an electronic, machine-readable format agreed upon by the government, such as Excel, CSV, or PDF with bookmarks. Reports will be submitted within five (5) business days after the close of each full calendar month, with a final, cumulative report due within thirty

(30) calendar days of contract closeout; any additional, ad-hoc reports requested by the COR will adhere to prescribed delivery timelines. All analytics and reporting shall treat participant data as Controlled Unclassified Information (CUI), and unnecessary PII shall be excluded, with participant references by government-accepted unique identifiers where required, in full compliance with DoD security policies.

7. Invoice and Acceptance

7.1. The contractor shall invoice based on the number of participants registered and granted access.

7.2. The unit price per participant shall be as specified in the contract.

7.3. Invoices shall be itemized by participant name, registration date, and access date, submitted monthly or quarterly per government direction.

7.4. The COR shall approve invoices based on verification of access and alignment with the

Certification Data and Enrollment Report (CDRL A001).

7.5. A final invoice shall be submitted upon completion of all registrations, reflecting the total number of participants who completed training.

7.6. Payment shall be processed per standard government procedures, contingent on adequate supporting documentation.

8. Applicable Publications, Documents, and Standards

8.1. The contractor shall comply with all applicable federal and state laws, DoD and DAF regulations, and local policies and procedures, as well as the most recent versions of all documents incorporated by reference herein. The contractor shall establish a documented process to monitor for updates to these documents and incorporate changes promptly into contract performance. The following are incorporated by reference:

a. DoDI 6400.01, Family Advocacy Program

b. Privacy Act of 1974 (5 U.S.C. § 552a)

c. Section 508 of the Rehabilitation Act (29 U.S.C. § 794d)

d. National Association of Social Workers (NASW), Commission on Accreditation for

Marriage and Family Therapy Education (COAMFTE), and American Psychological Association (APA) professional standards

8.2. The contractor shall ensure all training and related operations comply with DoD IT, cybersecurity, privacy, accessibility, and records management policies, including FedRAMP or DoD Cloud SRG requirements as applicable.

8.3. The contractor shall maintain documentation of compliance with the above and provide evidence of compliance upon government request.

9. Acronyms and Definitions

Acronym Definition

APA American Psychological Association CDRL Contract Data Requirements List CEU Continuing Education Unit COAMFTE Commission on Accreditation for Marriage and Family Therapy Education COR Contracting Officer’s Representative CUI Controlled Unclassified Information DAF Department of the Air Force DAFI Department of the Air Force Instructions DoD Department of Defense DoDI Department of Defense Instruction FAP Family Advocacy Program FedRAMP Federal Risk and Authorization Management Program LCSW Licensed Clinical Social Worker LMFT Licensed Marriage and Family Therapist NASW National Association of Social Workers PCS Permanent Change of Station PII Personally Identifiable Information PWS Performance Work Statement SOW Statement of Work SRG Security Requirements Guide