Amendment 2_Attachment 1_Performance Work Statement REVISED 31Aug2020 (Services Summary update).pdf

PERFORMANCE WORK STATEMENT

FOR

JANITORIAL SERVICES

FOR

AIR FORCE SECURITY FORCES CENTER (AFSFC) DETACHMENT 3

DESERT DEFENDER GROUND COMBAT READINESS TRAINING CENTER

FACILITIES

FORT BLISS ARMY POST, TEXAS

28 July 2020

Prepared by SMSgt Daniel S. Paus Jr.

Contents

1. DESCRIPTION OF SERVICES

1.1 Facility Cleaning Services

1.1.1 Non-Carpeted Floors (Hard Floors: Vinyl Tile, Ceramic Tile, Wood, Concrete, etc.)

1.1.2 Carpeted Floors

1.1.3 Stairways/Elevators/accessible Lifts

1.1.4 Dusting

1.1.5 Windows/Interior Glass

1.1.6 Clean Drinking Fountains

1.1.7 Clean Door Knobs

1.1.8 Trash Collection/Removal

1.2 Restrooms Cleaning Services:

1.2.1 Clean and Disinfect

1.2.2 Restroom Floor Care

1.2.3 Stock Restroom Supplies

1.2.4 Restroom Trash Removal

1.3 Periodic Cleaning Services

1.3.1 Periodic Hard Floor Maintenance

1.3.2 Periodic Carpet Restorative Cleaning

1.4 Contractor Provided Equipment and Supplies

1.4.1 Contractor-Furnished Equipment/Vehicles

1.4.2 Miscellaneous Requirements

1.5 Emergency Cleaning/COVID-19

2 Service Summary (SS):

3 GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1 Government Furnished Facilities

3.1.1 Janitorial Closets

3.2 Government Furnished Supplies and Equipment

3.2.1 Government Furnished Supplies

3.2.2 Government Furnished Equipment

3.3 Government Furnished Utilities

3.3.1 Utility Conservation

3.4 Security, Fire and Medical Services

3.5 Solid Waste Collection and Disposal

3.6 Mail Service

4 General Information

4.1 Hours of Operation

4.1.1 Normal Operating Hours

4.1.2 Federal Holidays

4.2 Base Closures

4.3 Performance of Services During Crisis Declared by the National Command Authority or Overseas Combatant Commander

4.4 Contractor/Employee Base Pass and Identification, Special Clearances and Vehicle Passes

4.5 Cleaning and Restroom Supplies

4.5.1 Hazardous Material Identification

4.6 HAZMART

4.6.1 Spill Response

4.7 Hazardous Material/ Waste Management

4.8 Hazardous Material Handling

4.9 Flammable And Combustible Material/Liquids

4.10 Training

4.11 Traffic Laws

4.12 Weapons, Firearms, and Ammunition

4.13 Smoking

4.14 For Official Use Only (FOUO)

4.15 Reporting Requirements

4.16 Physical Security

4.17 Contract Manager

4.18 Personnel

4.19 Key Control

4.20 Schedules

4.21 Contract Modifications

4.21.1 Existing Facility Floor Plan Changes

4.21.2 New Facility and/or New Facility Addition

4.21.3 Modification Unit Pricing

4.21.4 Wage Increases

4.22 Contracting Officer (CO) and Contracting Officer Representative (COR) (Quality Assurance Personnel)

4.22.1 Contracting Officer (CO) Authority

4.22.2 Contracting Officers Representative (COR)

4.22.3 Quality Control

4.22.4 Quality Assurance

4.23 Safety Requirements and Reports

5 APPENDICES

6 BID SCHEDULE

7 Abbreviations and Acronyms

1. DESCRIPTION OF SERVICES

The Contractor shall provide all management, tools, equipment, and labor necessary to ensure that custodial services are performed at Desert Defender Ground Combat Readiness Training Center, Ft. Bliss Army Post Texas, in a manner that will maintain a satisfactory facility condition and present a clean, neat and professional appearance. The contractor shall accomplish all cleaning tasks and be required to provide and replenish soap and paper products in all restrooms identified in Appendices A and B, in order to meet the requirements of this PWS and the Service Summary (SS). Maximum cleaning frequencies are established in Appendix A, Air Force Custodial Common Levels of Service Standards. Facility cleaning levels and estimated square footages are established in Appendix B, Estimated Square Footages and Cleaning Level. Facility drawings of areas cleaned are established in Appendix C, Floor Plans and Maps. All work performed by the contractor shall be performed in accordance with all applicable laws, regulations, HAF standards, instructions, and commercial practices.

1.1 FACILITY CLEANING SERVICES

1.1.1 NON-CARPETED FLOORS (HARD FLOORS: VINYL TILE, CERAMIC TILE,

WOOD, CONCRETE, ETC.)

Hard floors shall be maintained free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter and other foreign matter by effective routine cleaning. Cleaning shall be accomplished by the most appropriate method (vacuum, sweep, dust mop, damp mop, spot clean, etc.) and with cleaning solutions if applicable, for the specific floor type. After cleaning, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Baseboards, corners, and wall/floor edges shall also be clean. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.2 CARPETED FLOORS

Carpets shall be maintained free of soil, dirt, debris, litter and other foreign matter by effective routine vacuuming. The contractor shall use efficient commercial grade vacuum cleaners with HEPA filtration that offers high airflow for more effective soil removal. Any spots and/or spills shall be removed by the carpet manufacturer’s approved methods or other commercially accepted practices as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the facility manager. Area and throw rugs shall also receive this service. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.3 STAIRWAYS/ELEVATORS/ACCESSIBLE LIFTS

All floor surfaces shall be cleaned in accordance with paragraph 1.1.1 or 1.1.2, as appropriate.

Stair guards, handrails, wall caps and baseboards shall be free from grease and grime. The Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to 6 ft. height from stair tread level, to provide or maintain a clean, uniform appearance. Elevators cleaning shall including all light fixtures, vents, doors, door tracks, buttons, walls, hand rails, guide tracks, floors, and floor guide tracks.

1.1.4 DUSTING.

Low dusting includes surfaces within 6 feet of the floor and must be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above 6 feet up to 10 feet. Surfaces could include items such as tables, shelves, bookcases, storage lockers, moldings, window sills, hand rails, pictures, clocks, window blinds, ceiling fans, etc.

1.1.5 WINDOWS/INTERIOR GLASS.

All windows and interior glass, including glass in doors, partitions, walls, display cases, and directory boards shall show no traces of film, dirt, smudges, water, or other foreign matter.

1.1.6 CLEAN DRINKING FOUNTAINS.

Contractor shall clean all facility drinking fountains, typically located near or in the vicinity of restrooms and inside locker rooms. All porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountains shall be cleaned and disinfected.

Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

1.1.7 CLEAN DOOR KNOBS.

Clean door knobs with sanitizing solution.

1.1.8 TRASH COLLECTION/REMOVAL.

All trash containers shall be emptied, trash disposed, liners replaced, and containers returned to their original locations. The contractor shall provide and replace any obviously soiled, worn or torn plastic trash can liners. Trash receptacles shall be left clean, free of foreign matter and free of odors. “Excessive waste” is defined as any amount of material beyond what will fit into a 5 gallon trash receptacle. The COR will be notified by the contractor if excessive waste is discovered in any dorm room. The contractor will leave the room undisturbed so to allow the COR to document the incident. Only after the COR has cleared the room will the contractor provide the above mentioned cleaning service.

Any item, regardless of condition, that is not placed in a trash receptacle will be treated as property and shall not be removed from an office. At no time will the contractor remove anything from an office that was not placed in the trash receptacle by an office occupant.

1.2 RESTROOMS CLEANING SERVICES:

1.2.1 CLEAN AND DISINFECT

All surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, drinking fountains, plumbing fixtures, saunas, partitions, dispensers, doors, walls, partitions, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), walls, and other such surfaces shall be cleaned and disinfected using a germicidal detergent. Restrooms shall have a clean scent or no odor at all. Showers, toilets, and urinals will be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. Mirrors shall be clean and have no streaks or other removable matter. Partitions shall be smudge, stain free. Vents (within 6 ft. of the floor) shall be clean. Restroom sinks, countertops, and fixtures shall be free from water and scale deposits, soil, streaks, and removable matter. Walls and grout shall be free of all film, spots, and detergent buildup. The contractor shall post the cleaning schedule at each restroom door and update them as necessary. At the minimum, the schedule shall include the day(s) of the cleaning would take place.

1.2.2 RESTROOM FLOOR CARE.

All floor surfaces shall be maintained in accordance with paragraph 1.1.1 by effective routine cleaning. Moveable items shall be tilted or moved to sweep and damp mop underneath. Grout on the wall and floor tiles shall be free of dirt, scum, mildew, and residue.

1.2.3 STOCK RESTROOM SUPPLIES.

Contractor shall ensure restrooms are stocked sufficiently so any provided supplies including toilet tissue, paper towels, and hand soap do not run out. Supplies shall be stored in designated areas. If supplies run out prior to the next service date, the contractor shall notify the Desert Defender Facilities Section.

1.2.4 RESTROOM TRASH REMOVAL

All trash containers in restrooms shall be emptied, trash disposed, liners replaced, and containers returned to their original locations. The contractor shall provide and replace any obviously soiled, worn or torn plastic trash can liners. Trash receptacles shall be left clean, free of foreign matter and free of odors.

1.3 PERIODIC CLEANING SERVICES

1.3.1 PERIODIC HARD FLOOR MAINTENANCE.

Hard floors to include restroom floors shall receive periodic hard floor maintenance as specified in Appendix A. Hard floors shall be cleaned, scrubbed, sealed, polished/burnished, waxed, or deep scrubbed and recoated, as required for the appropriate surface to maintain, protect and ease normal routine floor cleanings. After periodic maintenance, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. All furniture shall be replaced to its original location. Like furniture items shall not be exchanged between rooms as they are inventoried by serial number.

1.3.2 PERIODIC CARPET RESTORATIVE CLEANING.

Carpets shall be deep cleaned in order to remove embedded soil from carpet fibers. Deep cleaning shall employ an effective technique and/or method to address soil suspension, soil extraction and drying. After deep cleaning, the carpeted area shall show an improvement in visible appearance. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath and returned to their original location after the carpet has dried. All furniture shall be replaced to its original location. Like furniture items shall not be exchanged between rooms as they are inventoried by serial number.

1.4 CONTRACTOR PROVIDED EQUIPMENT AND SUPPLIES.

1.4.1 CONTRACTOR-FURNISHED EQUIPMENT/VEHICLES.

The contractor shall provide and maintain all equipment and vehicles necessary to perform the requirements of this contract. The contractor may perform cleaning, minor repair and other normal maintenance requirements of equipment on site. Maintenance and repair of contractor vehicles or their privately owned vehicles shall not be accomplished on site. Contractor vehicles shall have the company name prominently displayed on both sides of the vehicle and be maintained to present a neat, professional appearance. Contractor vehicles shall be used solely for the intended purpose of performing services in this performance work statement during normal hours of operation

All equipment used in the performance of this contract shall be in good operable condition and carry a U/L (Underwriters Laboratory) listing. Equipment found to be unsafe and unable to function as designed, shall not be used in performance of this contract. The CO or contracting officer designated representative (COR) may inspect the contractor’s equipment and vehicles at any time and direct the removal of any unsafe or unusable equipment or vehicle from the installation.

The contractor shall provide adequate numbers of equipment items and vehicles to effectively fulfill the scope of this contract. In addition, the contractor shall maintain or have backup capability to provide continued service in the event primary equipment or vehicles are down for extended maintenance or repairs. Equipment failure shall not alleviate the contractor from performing any requirement contained in this contract.

1.4.2 MISCELLANEOUS REQUIREMENTS

Turn off unnecessary lights depending upon the current building occupancy, shift, and security requirements.

Report fire hazards, conditions, and items in need of repair to the COR Turn in lost and found articles to the COR Notify COR when unauthorized or suspicious persons are seen on the premises Employees entering any facility or area after it has been secured shall enter through one door and lock the door behind them. These facilities or areas shall not be left unsecured at any time, including the period when work is being performed. Upon completing work in a facility or area, Contractor employees shall ensure all doors and windows that were secured upon their arrival are closed and secured upon their departure.

The Contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present, and remove once dry and safe for facility occupants to use.

1.5 EMERGENCY CLEANING/COVID-19

The contractor shall follow the latest Cleaning and Disinfection Recommendation for COVID-19 from the Centers for Disease Control and Prevention (CDC). Cleaning & Disinfection must be completed within 24 hours upon issue of the work order by the CO or COR. The contractor shall notify the CO/COR once cleaning is completed to allow occupants back into the facilities. Latest CDC guidance can be found via https://www.cdc.gov/coronavirus/2019-ncov/community/organizations/cleaning-disinfection.html.

https://www.cdc.gov/coronavirus/2019-ncov/community/organizations/cleaning-disinfection.html https://www.cdc.gov/coronavirus/2019-ncov/community/organizations/cleaning-disinfection.html

2 SERVICE SUMMARY (SS):

The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the contractor’s Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of government validation and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. During the first initial 30 days of the contract, two additional errors on each task shall be allowed in an effort to identify normal phase-in problems, except for any periodic cleaning service.

Performance Objective (PO)

PWS

Para

Performance Threshold (per quarter)

Method of Surveillance

PO-1 - Facility Cleaning Service.

1.1 inclusive

Periodic & Verified

Customer Complaint

a. Non-Carpeted Floors Excellent: 0 defects

b. Carpeted Floors Very Good: 1-2 defect

c. Stairways / Elevators / Accessible Lifts Satisfactory : 3 defects

d. Dusting Marginal: 4 defects

e. Windows/Interior glass Unsatisfactory: More than 4 defects

f. Clean Drinking Fountains

g. Clean Door Knobs

h. Trash Collection/Removal

PO-2 - Restrooms Cleaning Services

1.2 inclusive

Excellent: 0 defects

Periodic & Verified

Customer Complaint

a. Clean and Disinfect Very Good: 1-2 defects

b. Restroom Floor Care Satisfactory : 3 defects

c. Stock Restroom Supplies Marginal: 4 defects

d. Restroom Trash Removal Unsatisfactory: More than 4 defects

PO-3 - Periodic Cleaning Services

1.3 inclusive

Excellent: 0 defects

Periodic & Verified

Customer Complaint

a. Hard Floor Maintenance Very Good: 1 defect

b. Carpet Restorative Cleaning

Satisfactory : 2 defects Marginal: 3 defects Unsatisfactory: More than 3

PO-4 - Emergency Cleaning/Covid-19

1.5 inclusive

Excellent: 0 defects

Periodic &

Verified Customer Complaint

Very Good: 1 defect Satisfactory : 2 defects

Marginal: 3 defects

PO-5 - Quality Control

4.20.3 inclusive

Periodic & Verified

Customer Complaint

Inspection procedures are followed and documented in accordance with

Contractor’s Quality Control Plan (incorporated into contract after award).

Excellent: 0 defects Very Good: 1 defect Satisfactory : 2 defects Marginal: 3 defects

3 GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1 GOVERNMENT FURNISHED FACILITIES.

The government will provide storage space in Buildings 2905, 2419, 2442, 2444, 2445. No alterations to the storage space shall be made without the specific written permission from the functional commander and the CO as coordinated and approved via the Ft. Bliss Directorate of Public Works (DPW) work order, In case of alterations necessary for compliance with OSHA, such permission shall not be reasonably withheld. The Contractor shall return the storage space to the government in the same condition as received, fair wear and tear and approved modifications.

3.1.1 JANITORIAL CLOSETS.

Janitorial closets will be available for use by the Contractor, without cost, for the purpose of storing materials and equipment, excluding flammable materials. The Contractor will be required to maintain odorless and clean closets. Closets will be free of clutter and debris. Cleaning supplies and tools will be stored and organized in such a manner as to allow easy access and movement in closet. Closets provided for janitorial service use will be locked if locks are available. The government will not be responsible for Contractor’s stored supplies or equipment kept in the building or janitor’s closets or for the Contractor’s employees’ personal belongings.

3.2 GOVERNMENT FURNISHED SUPPLIES AND EQUIPMENT.

3.2.1 GOVERNMENT FURNISHED SUPPLIES.

Desert Defender will provide basic materials, cleaning agents such as: Plastic Trash Can Liners/Bags: Suitable for the type of trash receptacle. Toilet Tissue: Two-ply. Paper Towels: Bi- Fold, Tri-Fold, Dispenser type. Hand Soap: Liquid anti-bacterial soap for installed liquid soap dispensers, and/or hand size push/pump liquid anti-bacterial soap when installed dispensers are non-operational. Recycled Products: 100 percent of all paper products procured (toilet tissue and paper towels) shall contain recycled materials.

3.2.2 GOVERNMENT FURNISHED EQUIPMENT.

Desert Defender will provide basic materials and equipment at each facility for the contractor to use, to include mops, buckets, brooms, dust pans, trash liners, wax, gloves, sponges, scrub brushes and vacuums.

3.3 GOVERNMENT FURNISHED UTILITIES.

The Government will furnish electricity, water and sewage service as necessary for accomplishment of work in accordance with this contract.

3.3.1 UTILITY CONSERVATION.

The Contractor shall adhere to all base level utility conservation practices or requirements. The Contractor shall be responsible for operating under conditions that prevent waste of utilities.

3.4 SECURITY, FIRE AND MEDICAL SERVICES.

The Government will provide police and fire protection. In the event of a medical emergency, base ambulance service for transporting an injured employee to a local hospital is available on a cost reimbursement basis.

3.5 SOLID WASTE COLLECTION AND DISPOSAL.

The Contractor shall use existing bulk containers to dispose of trash or solid waste generated from accomplishment of services detailed in this PWS. The contractor shall adhere to all base level recycling programs.

3.6 MAIL SERVICE.

The Contractor shall be responsible for coordinating with the US Postal Service for the delivery of mail to the Contractor's facility or post office box.

4 GENERAL INFORMATION

4.1 HOURS OF OPERATION.

The contractor shall perform the services required under this contract during the following hours.

The contractor is not required to perform services on Federal Holidays except as noted in 4.1.1.1.

4.1.1 NORMAL OPERATING HOURS.

Services will start no sooner than 0800 and end no later than 1630. Services may be performed Monday – Friday unless otherwise restricted by this PWS or the COR. The “Desert Defender Cleaning Service Schedule” in Appendix A outlines the frequency of services to be performed at each facility. The Contractor may find it necessary to deviate from the normal base hours of operation, to ensure timely completion of work under this PWS at no additional cost to the government.

4.1.2 FEDERAL HOLIDAYS

The following federal holidays will be observed by the contractor except where Service Contract Act specifies differently.

New Year’s Day - 1 January Martin Luther King Day - 3rd Monday in January Washington’s Birthday - 3rd Monday in February Memorial Day - last Monday in May Independence Day - 4 July Labor Day - 1st Monday in September Columbus Day - 2nd Monday in October Veteran’s Day - 11 November Thanksgiving Day - 4th Thursday in November Christmas Day - 25 December

If these holidays fall on Saturday, the preceding Friday will be observed. If these holidays fall on Sunday, the following Monday will be observed. If a holiday falls on a scheduled service day, the Contractor will be responsible for rescheduling services for the first two day post the holiday observance or at a day and time agreed upon in writing by the government and contractor.

4.2 BASE CLOSURES.

Work scheduled but not accomplished because of base closure due to weather, exercises, or actual alert, will be accomplished as soon as possible after reopening the base.

4.3 PERFORMANCE OF SERVICES DURING CRISIS DECLARED BY THE NATIONAL COMMAND

AUTHORITY OR OVERSEAS COMBATANT COMMANDER.

According to Department of Defense Instruction (DoDI) 3020.37, Continuation of Essential DoD Contractor Services During Crises, and the Air Force implementation thereof, unless otherwise directed by an authorized government representative, it is determined that Custodial Services requirements under this PWS are essential to be performed during a crisis.

4.4 CONTRACTOR/EMPLOYEE BASE PASS AND IDENTIFICATION, SPECIAL CLEARANCES AND

VEHICLE PASSES.

The contractor shall comply with all requirements and procedures listed below for Contractor Access to Army Installations:

(a) The contractor shall obtain base identification and vehicle passes, if required, for all contractor personnel who make frequent visits to or perform work on the Army installation(s) cited in the contract. Contractor personnel are required to wear or prominently display installation identification badges or contractor-furnished, contractor identification badges while visiting or performing work on the installation.

(b) The contractor shall submit a written request on company letterhead to the contracting officer listing the following: contract number, location of work site, start and stop dates, and names of employees and subcontractor employees needing access to the base. The letter will also specify the individual(s) authorized to sign for a request for base identification credentials or vehicle passes. The contracting officer will endorse the request and forward it to the issuing base pass and registration office or Security Forces for processing. When reporting to the registration office, the authorized contractor individual(s) should provide a valid driver s license, current vehicle registration, and valid vehicle insurance certificate to obtain a vehicle pass.

(c) During performance of the contract, the contractor shall be responsible for obtaining required identification for newly assigned personnel and for prompt return of credentials and vehicle passes for any employee who no longer requires access to the work site.

(d) When work under this contract requires unescorted entry to controlled or restricted areas, the contractor shall comply with DODMAN5200.02 and all applicable Army Security Regulations and Programs as applicable.

(e) Upon completion or termination of the contract or expiration of the identification passes, the prime contractor shall ensure that all base identification passes issued to employees and subcontractor employees are returned to the issuing office.

(f) Failure to comply with these requirements may result in withholding of final payment.

All documentation shall be submitted at the pre-performance conference. All drivers and vehicles shall be properly licensed and insured.

4.5 CLEANING AND RESTROOM SUPPLIES.

The Government shall furnish a listing of all cleaning and restroom supplies utilized during the contract period to the CO not later than the pre-performance conference for acceptance by the CO. After award, any new cleaning supplies added to the contract will need acceptance before being used on the installation. The cleaning inventory supply list shall contain the following information:

Product name Manufacturer Item use Disposal procedures if material remains after usage Storage of item

The Government shall be responsible for the proper disposal of all their cleaning supplies. A Safety Data Sheet SDS shall also be provided for each cleaning and restroom supply item and employees will be trained, by the contractor, on the proper use and disposal of each item. All cleaning supplies shall be non-flammable. NOTE: Products containing chlorofluorocarbons (CFC’s) or ozone depleting substances shall not be allowed or approved for use.

4.5.1 HAZARDOUS MATERIAL IDENTIFICATION.

SDS are required as specified in the latest version of Federal Standard No. 313 (including revisions adopted during the term of the contract) for any other material designated by a government technical representative as potentially hazardous and requiring safety controls.

4.6 HAZMART.

The government (HAZMART personnel) will inventory all chemicals that the Contractor brings on to Ft. Bliss Army Post or any property under the control of Ft. Bliss Army Post. Any products that meet the criteria of “Hazardous Waste” must be bar coded and tracked until permanently removed from government property. The inventory will be performed prior to commencement of work. Criteria for identifying hazardous waste, is contained in Subpart C of 40 CFR, Part 261.

https://static.e-publishing.af.mil/production/1/saf_aa/publication/dodman5200.02_afman16-1405/dodm5200.02_afman16-1405.pdf

4.6.1 SPILL RESPONSE.

The Contractor will be briefed on Ft. Bliss Army Post spill response procedures at the pre-performance conference. The Contractor is responsible to report (within 24 hours) and promptly cleanup all spills in a manner consistent with current environmental regulations, in the event that it is necessary to utilize government material, equipment or personnel to clean up a Contractor caused spill, the Contractor shall be required to reimburse the government for all associated costs.

4.7 HAZARDOUS MATERIAL/ WASTE MANAGEMENT.

The Contractor will be briefed on Ft. Bliss Army Post Hazardous Material / Waste Management Plan at the pre-performance conference.

4.8 HAZARDOUS MATERIAL HANDLING.

The Government will have approval from the base Bio-Environmental (BEE) and HAZMART sections prior to purchasing, handling, using, and storing any chemicals, solvents, lubricants, and other products that require SDSs. The Government will identify these materials and products on Air Force Form 3952 Chemical/Hazardous Material Authorization Request, Process Identification Form, and Shop Disposal Form. The Government will provide one copy of the SDSs for each item to BEE and HAZMART sections for review prior to any chemicals being brought onto Ft. Bliss Army Post. The Government will maintain one copy of the SDSs for each hazardous material line item used within the work center.

The Government and Contractor shall not use products that are or contain Toxic 17 chemicals, Extremely Hazardous Substances (EHS), Ozone Depleting Substances (ODS), and/or Persistent Bio accumulative and Toxic (PBT) chemicals. Any HM containing one of these banned substances will not be allowed on base.

4.9 FLAMMABLE AND COMBUSTIBLE MATERIAL/LIQUIDS.

The Government and Contractor shall keep the use of flammable and combustible liquids to the bare minimum. When possible, the Government and contractor shall use non-flammable cleaning liquids and sprays.

Quantities of flammable liquids shall be kept in closed containers and stored in approved storage cabinets. The contractor may use the Government owned, common use storage cabinet. The Government will not be responsible for contractor owned materials stored in the Government's storage cabinet.

All flammable wastes shall be placed in clearly marked metal containers with self-closing lids these will be provided by the government. Disposal of unused solvents and degreasing compounds and other hazardous waste will be coordinate with COR

4.10 TRAINING.

The Contractor shall ensure all employees complete the local Air Force Hazardous Communication, HAZMART, and hazardous waste training. The Contractor shall appoint a primary and alternate HAZMART and Hazardous Waste monitor. Monitors are responsible for training all Contractor personnel regarding hazardous material containers maintained within Ft.

Bliss Army Post and complete SDSs immediately upon receipt of new chemicals, products, or materials. The Contractor shall submit SDSs to HAZMART as required.

4.11 TRAFFIC LAWS.

The Contractor and its employees shall comply with base traffic regulations. The use of seat belts is mandatory for all vehicle occupants while the vehicle is in operation on any Government installation. Contractor personnel shall abide by and enforce this requirement.

4.12 WEAPONS, FIREARMS, AND AMMUNITION.

Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their Contractor-owned or privately owned vehicle while on Ft. Bliss Army Post

4.13 SMOKING.

Smoking is not permitted in Government facilities, Contractors shall refrain from smoking in any area identified as a no-smoking area. Smoking is only authorized in designated areas.

4.14 FOR OFFICIAL USE ONLY (FOUO).

The Contractor shall comply with DoD 5400-7-R, Chapter 4, DoD Freedom of Information Act (FOIA) Program requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding For Official Use Only (FOUO) material.

4.15 REPORTING REQUIREMENTS.

Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to the security of DoD personnel, Contractor personnel, resources, and classified or unclassified defense information.

4.16 PHYSICAL SECURITY.

The Contractor shall be responsible for safeguarding all government property and controlled forms provided for Contractor use. At the end of each work period, all government facilities, equipment, and materials shall be secured.

4.17 CONTRACT MANAGER.

The Contractor shall establish and maintain an office through which the contract manager or alternate(s) can be contacted during work hours. The contract manager or alternate shall be available during normal duty hours to meet on the installation within 1 hour with the government personnel designated by the CO to discuss problem areas. The Contractor shall provide the CO telephone number(s) where validation results and complaints can be reported. The Contractor shall also provide to the CO the names and phone/pager numbers of Contractor POCs for after business hours including nights, weekends, and holidays. This information will be kept updated by the Contractor whenever personnel changes occur. The contract manager or alternate shall have full authority to act for the Contractor on all contract matters relating to the daily operation of this contract.

4.18 PERSONNEL.

Contractor personnel shall present a neat appearance. Contractor personnel shall be easily recognizable while on the installation in conjunction with this contract. This shall be accomplished through the wear of distinctive badges, clothing, overcoats, or hats, bearing the company name or logo. The coloring or design of the items selected should be such that identifies personnel easily and quickly for reasons of safety and personal protection. The government is authorized to restrict the employment under the contract of any Contractor employee or prospective Contractor employee, who is identified as a potential threat to the health, safety, security, general wellbeing, or operational mission of the installation and its population. The contractor shall provide an employee roster to the CO/COR within 48 hours of the request. The roster shall categorized by regular, on-call, dayshift, and night shift employees.

The Government will run background checks on these individuals. It is anticipated that security checks will take 21-30 days to perform. For each individual the list shall include:

a. Full Name

b. Place of Birth

c. Current Address

d. Identification number (Photocopy of ID)

4.19 KEY CONTROL.

The Contractor shall establish and implement methods of making sure all keys/combinations issued to the Contractor by the government are not lost or misplaced and are not used by unauthorized persons. The Contractor shall not duplicate any keys issued by the government.

The Contractor shall immediately report to the COR or CO any occurrences of lost or duplicated keys. In the event keys, other than master keys, are lost or duplicated, the Contractor may be required, upon written direction of the CO, to re-key or replace the affected lock or locks without cost to the government. The government may, however, at its option, replace the affected lock or locks or perform re-keying and deduct the cost of such from the monthly payment due the Contractor. In the event a master key is lost or duplicated, the government shall replace all locks and keys for that system, and the total cost will be deducted from the monthly payment due the Contractor

4.20 SCHEDULES.

The contractor shall submit an annual schedule for services described in PWS paragraphs 1.1, 1.2, 1.3, and Appendices A and B to the CO for acceptance at the pre-performance conference and at the beginning of each option year, identifying facilities by building number in numerical order, and approximate time cleaning will occur. The contractor shall be allowed 30 days to adjust work schedules based on inspections, use, traffic, special requirements identified in PWS paragraph 4.1.1, minimum frequencies listed in Appendix A and with facility managers as appropriate. This second work schedule shall be submitted to the CO for acceptance within 10 days after the first contract month period and shall be known as the Cleaning Frequency Schedule (CFS). The contractor shall provide the CFS to each facility manager (identified in Appendix B) and not deviate from the accepted schedule without prior approval from the CO or COR. Any permanent changes to the CFS must be submitted 10 days before implementation and receive CO acceptance before the Government will allow the proposed changes. The CFS may be submitted electronically using a file format compatible with Government software programs such as "Microsoft Office" software. A facility manager contact list will be provided to the Contractor at the pre-performance conference and updates to this list will be the responsibility of the COR.

One time (non-permanent) schedule changes due to customer requests or base exercises shall be submitted to the COR and do not require CO approval

4.21 CONTRACT MODIFICATIONS.

4.21.1 EXISTING FACILITY FLOOR PLAN CHANGES.

Modifications for a price increase or decrease to the contract shall only be made when the overall identified “cleaning area” square footage, as identified in Appendix B, of a facility increases or decreases or a frequency of cleaning service changes. Modification unit pricing shall be implemented as identified in paragraph 4.20.3, below.

4.21.2 NEW FACILITY AND/OR NEW FACILITY ADDITION.

Modifications for a price increase to the contract shall only be made when a new facility or addition is officially added to the contract and identified in Appendix A and B, with all information agreed upon. Modification unit pricing shall be implemented as identified in paragraph 4.20.3, below.

4.21.3 MODIFICATION UNIT PRICING.

The contractor’s annual bid price for each bid schedule contract line item under Levels 1, 2, 3 and 4 services shall be divided by the total square footage of that particular category as identified in Appendix B (total of restroom column sf - for restroom $/sf; total of carpet and hard floor columns sf - for basic cleaning $/sf and for periodic cleaning $/sf). The resultant figures represent three distinct prices per square foot per year ($/square foot per year) one for each type of cleaning service and shall be used for modifications stated above. The overall custodial cost per year for a particular facility would then be addition of the three figures multiplied by the appropriate square footages as identified in Appendix B. The modification unit pricing shall be calculated upon contract award and then recalculated at the beginning of each option period.

Those figures shall be used for any modifications throughout each contract performance period.

4.21.4 WAGE INCREASES.

Department of Labor Wage Determinations/Collective Bargaining Agreement Wage Increases shall be identified as a separate bid schedule contract line item for the current contract period, only and be incorporated into each remaining option period’s existing bid schedule contract line item in order to accommodate the contractors’ cost for future government requested out year modifications.

4.22 CONTRACTING OFFICER (CO) AND CONTRACTING OFFICER REPRESENTATIVE (COR)

(QUALITY ASSURANCE PERSONNEL).

The CO will appoint a primary and alternate representative for management of the day to day activities of the contract. The identity, title, and authority of this representative will be provided in writing to the contractor after contact award.

4.22.1 CONTRACTING OFFICER (CO) AUTHORITY.

Only the contracting officer has authority to enter into, administer, terminate or modify the terms and conditions herein. Any changes made by persons other than the CO will be considered an Unauthorized Commitment and subject to Ratification Actions in accordance with the Federal Acquisition Regulation part 1.602-3.

4.22.2 CONTRACTING OFFICERS REPRESENTATIVE (COR).

The contractor shall coordinate all aspects of this project with the COR. Completed work shall be subject to inspection and acceptance by COR. This designation will be made in writing by the Contracting Officer (CO) at the time of contract award, or prior to commencement of COR duty.

The COR shall NOT direct or redirect any contractor action(s). This can only be done by the

CO.

4.22.3 QUALITY CONTROL.

The contractor shall adhere to commonly accepted commercial practices. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. As a minimum the contractor shall develop quality control procedures addressing the areas identified in Section 2, Services Summary/Deliverables. The contractor will provide a quality inspection after each service. Also, Desert Defender personnel will conduct a quality inspection and provide any feedback with in two business days of service. The contractor will annotate on roster (back of door) name and date of service for bathrooms only.

4.22.4 QUALITY ASSURANCE.

The Government will evaluate the contractor’s performance by appointing a Contracting Officer Representative (COR) to monitor performance to ensure services are received. The Government representative will record all surveillance observations IAW with the Quality Assurance Surveillance Plan.

4.23 SAFETY REQUIREMENTS AND REPORTS.

The contractor shall perform work in a safe manner as required by OSHA Safety and Health Requirements. Provide a verbal report to the CO as soon as possible of each occurrence of damage to Government property or an accident resulting in death, injury, occupational disease, or adverse environmental impact. Provide a completed copy of required Accident Investigation Reports to the CO within five calendar days of each occurrence.

The contractor shall supply any Personal Protective Equipment (PPE) required for use by contractor employees in the performance of work under this contract and ensure employees wear the protective equipment required for the work being performed.

The contractor is responsible for ensuring contractor personnel are trained in the selection, use, inspection, and care of all contractor owned safety equipment used in the performance of this contract. The contractor shall maintain records of such training as part of the Quality Control Program Employee Training/Credential file.

The contractor is responsible for ensuring all PPE owned by the contractor is in good, safe, operating condition. The contractor shall periodically inspect, maintain, and clean contractor owned PPE, and ensure the PPE is properly stored to protect it against environmental conditions that might contaminate, or degrade its effectiveness.

5 APPENDICES

The government will make all publications, forms, references and report formats listed available.

Publications can be accessed on-line at http://www.e-publishing.af.mil/. Supplements or amendments to listed publication from any organizational level may be issued during the life of the contract. The Contractor shall immediately implement those changes in publications, which result in a decrease, or no change in the contract price. Prior to implementing any such revision, supplement, or amendment that will result in an increase in contract price, the Contractor shall submit to the CO a price proposal and obtain prior approval. Price proposals shall be submitted within 15 calendar days from the date the Contractor receives notice of the revision, supplement, or amendment giving rise to the increase in cost of performance. Changes in the contract price due to supplements and amendments shall be considered under the FAR 52.212-4, Contract Terms and Conditions - Commercial Items clause. Failure of the Contractor to submit a price proposal within 15 calendar days from the date of receipt of any change, shall entitle the government to performance in accordance with such change, at no increase in contract price.

APPENDIX A - Air Force Common Levels of Service Standards -Level 2 Cleaning (Basic) APPENDIX B - Estimated Square Footages and Cleaning Level APPENDIX C - Floor Plans and Maps APPENDIX D - Required Reports/Forms

APPENDIX A - Air Force Custodial Standards

SDS Performance Objective

PWS

Para

Performance Threshold

Surveillance

Method

Frequency

1 Facility Cleaning Service

1.1 No more than 3

variances from PWS per month

Periodic, Customer complaint

Monthly

2 Restrooms Cleaning Services

1.2 No more than 3

variances from PWS per month

Periodic, Customer complaint

Monthly

3 Periodic Cleaning Services (ie. floor waxing and carpet cleaning)

1.3 No more than 3

variances from PWS per month

Periodic, Customer complaint

Semi-Annually

4 Emergency Cleaning/Covid-19

1.5 No more than 1

variances from PWS per month

Periodic, Customer complaint

Monthly

APPENDIX B - Estimated Square Footage and Cleaning Level

Cleaning Level 2 - Basic Facility No. Description User/Agency

Restroom Fixture

Restroom

SF

Carpet

SF

Tile Floor

SF

Office Space/Restroom S4/DDGCRTC 10 263.12 1,242.18 844.95

Office Space/Restroom S4/DDGCRTC 12 258.44 0 2,132.12

Office Space/Restroom S4/DDGCRTC 7 257.7 0 2,370.31

Office Space/Restroom S3/DDGCRTC 5 177 0 7,126

2419 Dormitory Common Areas S3/DDGCRTC 58 1,604 0 3,624

Dormitory Rooms S3/DDGCRTC 72 1,440 0 16,079

Office Space/Restroom HQ/DDGCRTC 6 182 0 1,894

Office Space/Restroom S3/DDGCRTC 6 144 0 3,991.07

Dormitory Common Areas S3/DDGCRTC 0 0 0 3,447.06

Dormitory Rooms S3/DDGCRTC 102 1,632 0 8,504.28

Office Space/Restroom S3/DDGCRTC 9 256 0 7,126

Dormitory Common Areas S3/DDGCRTC 57 1,604 0 3,624

Dormitory Rooms S3/DDGCRTC 80 1,440 0 16,079

Office Space/Restroom S3/DDGCRTC 5 144.45 0 7,964.88

Dormitory Common Areas S3/DDGCRTC 70 1,604 0 3,624

Dormitory Rooms S3/DDGCRTC 80 1,440 0 16,079

Office Space/Restroom S3/S4/DDGCRTC 10 338 780 9,479.9

Dormitory Common Areas S3/S4/DDGCRTC 0 0 0 8,128.9

Dormitory Rooms S3/S4/DDGCRTC 168 3,024 0 23,195.8

Office Space/Restroom S4/DDGCRTC 7 172.25 0 1,330

Office Space/Restroom S4/DDGCRTC 7 172.25 0 1,330

Totals 771 16,153.21 2,022.18 147,974.27

APPENDIX C - Floor Plans

Building 739 1st & 2nd Floor Offices

Building 754 1st & 2nd Floor Offices

Building 755 1st & 2nd Floor Offices

Building 2419 1st Floor Offices & Classrooms

Building 2419 1st Floor Classroom & Dormitory

Building 2419 2nd & 3rd Floor Dormitory

Building 2441 Offices

Building 2442 Basement, 1st Floor Offices & Dormitory

Building 2442 2nd & 3rd Floor Dormitory

Building 2444 1st Floor Offices

Building 2444 Basement, 1st Floor Offices & Dormitory

Building 2444 2nd & 3rd Floor Dormitory

Building 2445 1st Floor Classrooms

Building 2445 Basement, 1st Floor Classroom & Dormitory

Building 2445 2nd & 3rd Floor Dormitory

Building 2661 & 2667 Offices

Building 2905 Basement Offices & Classrooms

Building 2905 1st Floor Offices & Dormitory

Building 2905 2nd & 3rd Floor Dormitory

APPENDIX D - Required Reports/Forms

Required Due Date Written Proof of Records Check Pre-Performance Conference Contractor’s QCP Bid Document Cleaning Frequency Schedules Upon Contract Award Primary/Alternate POCs Upon Contract Award AF Form 332 – Civil Engineer Work Order

As Needed

AF Form 3952 - Chemical/Hazardous Material Authorization

As Needed

Customer Complaint Form As Needed Employee Statement Form As Needed

6 BID SCHEDULE

CLIN

NO. SUPPLIES/SERVICE QTY UNIT UNIT

PRICE AMOUNT

NON-PERSONAL SERVICES: Provide all supervision, personnel, equipment, transportation, material, and other items and services necessary to perform Custodial services at Fort Bliss, TX for the period 30 Sep 2020 – 29 Sep 2025 in accordance with the PWS.

DO NOT PRICE THIS LINE ITEM

0001 Provide Level 2, Facility Cleaning Base Year: 30 Sep 2020 - 29 Sep 2021

12 MO 0

1001 Provide Level 2, Facility Cleaning OY1: 30 Sep 2021 - 29 Sep 2022

12 MO 0

2001 Provide Level 2, Facility Cleaning OY2: 30 Sep 2022 - 29 Sep 2023

12 MO 0

3001 Provide Level 2, Facility Cleaning OY3: 30 Sep 2023 - 29 Sep 2024

12 MO 0

4001 Provide Level 2, Facility Cleaning OY4: 30 Sep 2024 - 29 Sep 2025

12 MO 0

TOTAL CLINs 0001 through 4001 $0.00

7 ABBREVIATIONS AND ACRONYMS

AF - (U.S) Air Force

AFI - Air Force Instruction

BEE - Bio-Environmental

CDC - Centers for Disease Control

CFS - Cleaning Frequency Schedule

CLIN - Contract Line Item Number

CO - Contracting Officer

COR - Contracting Officer’s Representative

COVID-19 - Coronavirus 2019

DoD - Department of Defense

DoDI - Department of Defense Instruction

DPW - Directorate of Public Works

EHS - Extremely Hazardous Substances (EHS)

FAR - Federal Acquisitions Regulation

FOIA - Freedom of Information Act

FOUO - For Official Use Only

HAZMART - Hazardous Materials Management

HM - Hazardous Material

HW - Hazardous Waste

HEPA - High Efficiency Particulate Air

IAW - In Accordance With

ODS - Ozone Depleting Substances

OSHA - Occupational Safety and Health Administration

PBT - Persistent Bio accumulative and Toxic

POC - Point of Contact

PPE - Personal Protective Equipment

PWS - Performance Work Statement

SDS - Safety Data Sheets

SF - Square Foot

SS - Service Summary

U/L - Underwriters Laboratory

1.5 Emergency Cleaning/COVID-19