Food_Services_PWS_-_24_Mar.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

FULL FOOD SERVICE

70th Intelligence Surveillance and Reconnaissance Wing (ISRW)

24 March 2016

28T128T 28TDESCRIPTION OF SERVICES.28T

28T1.128T 28TINTRODUCTION.28T

28T1.228T 28TBACKGROUND.28T

28T1.328T 28TSCOPE.28T

28T1.428T 28TPERIOD OF PERFORMANCE. .28T

28T1.528T 28TCUSTOMER ELIGIBILITY.. 28T

28T228T 28TSPECIFIC TASKS.28T

28T2.128T 28TMENU MARKETING..28T

28T2.228T 28THOUSEKEEPING SERVICES28T

28T2.328T 28TWASTE MANAGEMENT. .28T

28T2.428T 28TGROUNDS MAINTENANCE.28T

28T2.528T 28TFACILITY MANAGEMENT, EQUIPMENT MAINTENANCE AND REPAIR..28T

28T2.628T 28TCUSTOMER COMMENT PROGRAM28T

28T2.728T 28TCONTRACTOR PROGRAM MANAGEMENT.28T

28T328T 28TSERVICES SUMMARY (SS).28T

28T3.1 DECREMENT RATIONALE

28T3.228T 28TPERFORMANCE OBJECTIVES28T

28T3.328T 28TPWS REFERENCE28T

28T3.428T 28TPERFORMANCE THRESHOLDS28T

28T3.528T 28TPERCENTAGE DECREMENT TO MONTHLY INVOICE28T

28T428T 28TGOVERNMENT FURNISHED PROPERTY AND SERVICES.28T

28T4.128T 28TSERVICES.28T

28T4.228T 28TUTILITIES..28T

28T4.328T 28TEQUIPMENT.28T

28T4.428T 28TMATERIALS. 28T

28T4.528T 28TSUBSISTENCE. 28T

28T4.628T 28TSECURITY FORCES AND FIRE PROTECTION PHONE NUMBERS:28T

28T4.728T 28TFACILITIES. .28T

28T4.828T 28TCONTRACTOR FURNISHED ITEMS AND SERVICES. 28T

28T528T 28TGENERAL INFORMATION.28T

28T5.128T 28TCONTRACTOR IDENTIFICATION IN THE GOVERNMENT WORKPLACE.28T

28T5.228T 28TPHYSICAL SECURITY.28T

28T5.328T 28TEMPLOYEE CAMPUS ACCESS BADGES28T

28T5.428T 28TAIR FORCE NETWORK ACCESS..28T

28T5.528T 28TPRIVACY ACT.28T

28T5.628T 28TLOCATION(S) OF WORK.28T

28T5.728T 28THOURS OF OPERATION.28T

28T5.828T 28TEMERGENCY OR SPECIAL EVENT SERVICES. .28T

28T5.928T 28TVISITS BY VERY IMPORTANT PERSON (VIP)S AND INSPECTION TEAMS..28T

28T5.1028T 28TCONTINGENCY SERVICES. 28T

28T5.1128T 28TQUALITY CONTROL PROGRAM. 28T

28T5.1228T 28TCONTRACTOR PERSONNEL MEALS. .28T

28T5.1328T 28TCONSERVATION OF UTILITIES.28T

28T5.1428T 28TRECORDS.28T

28T5.1528T 28TCONTRACTOR MANPOWER REPORTING.28T

28T5.1628T 28TENVIRONMENTAL CONTROLS.28T

28T5.1728T 28TSAFETY REQUIREMENTS.28T

28T5.1828T 28TCONTRACTOR PERSONNEL TRAINING.28T

28T5.1928T 28TSPECIAL TRAINING, CERTIFICATIONS AND QUALIFICATIONS.28TERROR! BOOKMARK NOT

DEFINED.

28T5.2028T 28TDELIVERABLES.28T

28TAPPENDIX A – ACRONYMS, ABBREVIATIONS, AND DEFINITIONS LIST28T

28TAPPENDIX B – HOURS OF OPERATIONS28T

28TAPPENDIX C - ESTIMATED WORKLOAD DATA28T

28TAPPENDIX D - APPLICABLE PUBLICATIONS & INSTRUCTIONS28T

28TAPPENDIX E – GOVERNMENT FURNISHED PROPERTY28T

28TAPPENDIX F - MAPS AND/OR SITE PLANS28T

1 DESCRIPTION OF SERVICES.

1.1 Introduction.

This requirement is a non-personal services contract. The Government will neither supervise contractor employees nor control the method by which the contractor performs the required tasks. The contractor shall manage its employees and guard against any actions that are of the nature of personal services, or give the perception of personal services. The contractor shall notify the Contracting Officer (CO) immediately if they perceive any actions constitute personal services. These services shall not be used to perform any Inherently Governmental Functions.

1.2 Background.

The 70 ISRW, Ft George Meade appropriated fund food service operation consists of a main dining facility, The House of Five Hats. This facility is dedicated to providing full meal service to meet the nutritional needs of Department of Defense (DOD) personnel who frequent the facility. The House of Five Hats is a full service dining facility to include carry out, grab and go, and boxed meal service in support of ground operations.

1.3 Scope.

The contractor shall provide all personnel, supervision, and all items and services required to perform full food services as specified in this Performance Work Statement (PWS). The contractor shall meet operational requirements of the Air Force Food Service feeding program for the 70 Intelligence Surveillance and Reconnaissance Wing (70 ISRW) and tenet organizations at Fort George G. Meade as defined in this PWS. The contractor shall perform the requirements in this PWS and conform to the professional standards of the Air Force Food Service program utilizing the current Corporate Automated Food Enterprise (CAFE) system.

1.4 Period of Performance.

The period of performance shall be for one (1) Base Year of 12 months and four (4) 12-month option years.

1.5 Customer Eligibility.

The primary customers at the dining facility are Essential Station Messing (ESM) recipients.

These individuals are military personnel allotted rations in Government dining facilities at the expense of the Government. Secondary customers are military and civilian personnel granted permission to dine in the facility at their own expense. Organizations such as local Boy Scout troops occasionally dine in the dining facility upon permission from the installation commander.

The contractor shall ensure only authorized individuals are served in accordance with 70th ISR Wing Commander dining facility utilization letter and AFI 34-239 (Attachment 3). Cashiers shall refer to the contractor supervisor to verify customer eligibility. The contractor supervisor shall refer to the Contracting Officer Representative (COR) and Food Service Officer (FSO) when required to determine if an individual meets customer eligibility as outlined in the utilization letter.

2 SPECIFIC TASKS.

2.1 Menu Marketing. The contractor shall advertise all menu items on the cafeteria menu board for each meal period to include pricing. The contractor shall clearly identify items that meet Air Force healthy choices and the nutritional information on those items.

2.1.1 UMenu PlanningU. The contractor shall follow the approved Air Force Corporate 21-day rotating menu in CAFE (CrunchTime and Aloha) and all adopted Future Management Systems (FMSs). The contractor shall plan meals to meet minimum dietary and meal structure of the Air Force Corporate Food Service Menu Preface updated annually by the Air Force Services Agency and provided to the contractor by the Food Service Officer.

2.1.1.1 UEthnic MealsU. Specialty ethnic menus shall be developed by the contract manager and approved by the Contracting Officer Representative (COR) in conjunction with recipes provided in CAFE. Current ethnic specialty menus are: Italian, Southern, Southwestern, and Asian. Ethnic meals shall be rotated weekly.

2.1.2 U Food PreparationU. The contractor shall prepare food in accordance with (IAW) the approved Air Force recipes in the CAFE automated system, the Air Force Corporate 21-day menu cycle in CAFE, AFI 48-116, and AFMAN 48-147.

2.1.3 UService of FoodU. The contractor shall set up and close down serving lines and shall ensure availability of menu items from the posted meal opening until closing time affording all customers the opportunity to receive first and second servings. The contractor shall perform standard cross panning procedures and maintain proper temperature on serving lines. The contractor shall prepare short-order items such as hamburgers, hot dogs, and french-fries in advance only to the extent required to meet the customer flow through the serving line. On Carryout Service, the contractor shall assemble boxes or containers and pack the meal components for pickup by customers.

The contractor shall provide commercial carryout boxes and containers with the Air Force Food Service Logo.

2.1.4 UMeals provided during alerts, exercises, and emergenciesU. For locations or times other than listed in Appendix B, the contractor shall prepare and place meals in hot food carts, insulated containers, or other suitable containers by the times requested. At the requesting agency’s option, the contractor shall furnish ground support meals rather than hot meals. The contractor shall provide these meals with all required silverware and condiments to a Government representative assigned to pick up the meals. The Government representative will have a list of the eligible customers with identification numbers or cash from each as appropriate. The Government representative will be required to sign for meals received and to attach the list of customers. The Government representative will certify all printed entries represent meals issued during the specific alert, exercise, or emergency in progress. The Government representative will return all equipment and serviceware furnished. If not returned by the Government representative, the contractor shall contact the Food Service Manager who shall either retrieve the property or reduce the contractor’s inventory accordingly.

2.1.5 UCarryout servicesU. The contractor shall make available carry out containers and utensils.

The contractor shall meet the Grab and Go requirements of the Air Force menu preface updated annually.

2.1.6 USubsistence and Material HandlingU. The contractor shall meet the Air Force Food Service Operations Standards for receiving and storage of subsistence. The contractor shall acknowledge receipt for all deliveries and visually inspect 100% of items received for deterioration or damage. Receiving personnel shall reject all items that appear damaged or tampered with original packaging. The contractor shall annotate all items received and rejected in the daily report completed in CAFE. The contractor shall meet all federal all mandated subsistence handling procedures in AFI 48-116 and AFMAN 48-147.

2.1.7 UTable CleaningU. The contractor shall clean and sanitize dining room tables, chairs, or benches at a rate sufficient to ensure availability to customers. The contractor shall replenish dining table items (napkins, plastic ware, salt, pepper, condiments) and ensure they are available to all patrons without waiting.

2.1.8 UMeals Served Away from the Dining FacilitiesU. The contractor shall provide meals away from the dining facilities during base alerts, operational exercises, or during natural or simulated emergencies. During these events, as soon as the Government COR receives notice of this event, the COR will provide the contractor as much advance notice as possible for the contractor preparation of these meals.

2.1.9 UAccounting ProceduresU. The contractor shall follow the Air Force subsistence and accounting procedures according to AFI 34-239, Chapter 3, Para 3.1, 3.2, 3.3, Chapter 4 Para 4.1, 4.2, 4.3, 4.4, 4.5, 4.6 Chapter 5, all as required and AFMAN 34-240 Chapters 3, 4, 5, 6 all and shall document all food received, issued, and transferred between facilities as documented in CAFE or through the use of manual forms if automated system is down.

2.1.10 UFood Service AccountingU. The contractor shall provide all mandatory supporting documentation by 1500 hours of the following business day (Monday-Friday) for the previous business day. This documentation shall include the Aloha Daily Sales, Product/Menu Mix, Adjustment, Purchase Orders and Reconciled Orders of purchases which are printed from CAFE and the Stores Web Order Confirmation and Receipt Confirmation printed from Stores Web and the Vendor’s back dock Invoices. All mandatory supporting documents shall be accurate as provided to the Government COR. The contractor shall reconcile cash collected with the CAFE Point of Sales (POS), manual cash collection, signature records forms and turn-in funds collected to the Government COR. The contractor shall convert funds to be turned-in into either US Post Office money orders or cashier checks at no additional cost to the Government.

The contractor shall provide all actual amounts collected (according to the POS and manual cash collection forms to the Government COR no later than (NLT) 1500 hours of the following business day. All shortages of funds noted in the collection shall be the responsibility of the contractor and shall be provided to the Government during the turn-in process.

2.1.11 UManagement of Air Force Food AccountsU. The contractor shall maintain the food service account monthly gain/loss within 3% of total income earned as established by

AFI 34-239, Para 3.3 and all other monetary standards established by the Air Force Services Activity food operations branch. If contractor does not maintain this tolerance, a justification letter shall be provided by the contractor to the Government COR within five (5) business days from notification of why the tolerance was not met.

2.1.12 UCashier ServicesU. The contractor shall perform cashier duties for each meal to maintain a flow rate of guests to correspond with serving line flow rates specified in this PWS.

The contractor shall provide sufficient personnel to ensure the patrons can be served at the rate of five (5) guests per minute for the main serving line and three (3) guests per minute on short order serving line or breakfast line. The contractor shall reconcile cash drawers with POS reports and ensure cash is turned in on time (reference PWS paragraph 2.1.10).

2.1.13 USanitation RequirementsU. The contractor shall comply with all medical sanitation requirements and shall include AFI 48-116 and AFMAN 48-147.

2.1.13.1 The contractor shall clean and sanitize all equipment and utensils. The contractor shall provide a cleaning schedule for equipment and utensils and coordinate the schedule with the Government COR. (A004)

2.1.13.2 The contractor shall clean and sanitize dishes, pots, pans, kitchen area, and dining areas.

2.1.13.3 The contractor shall ensure all employees practice safe hygiene techniques during their work schedule.

2.2 Housekeeping Services.

2.2.1 The contractor shall clean all areas immediately affecting customer service to include the appearance of the dining hall.

2.2.1.1 UFloor CleaningU. The contractor shall ensure floors are completely clean and no visible dirt or dust remains on floors, floor mats or runners, in corners, behind doors, or underneath furniture and equipment. The contractor shall shampoo and steam clean all carpets in the facility at a minimum of once per quarter. The contractor shall remove all tables and chairs before cleaning commences and replace these items in original positions when finished.

2.2.1.2 USpot Floor CleaningU. The contractor shall spot clean floors to remove food spills and debris as they occur.

2.2.1.3 ULavatoriesU. The contractor shall spot check lavatories during meal times to ensure tidiness and ensure all lavatory supplies are always available for use of customer. The contractor shall clean and de-scale toilets, urinals, wash bins, slop sinks, and partitions with a germicidal detergent solution. The contractor shall remove all deposits, stains, and foreign matter, including those under fixture edges or lips, and on all exposed surfaces.

2.2.1.4 UKitchenU. The contractor shall clean and sanitize the kitchen and this shall include all dishes, pots, pans and dining areas in accordance with the AFI 48-116 and

AFMAN 48-147.

2.2.1.5 UOther Housekeeping TasksU. The contractor shall replace all expended light bulbs and fluorescent tubes on light fixtures 10 feet and below inside and outside the assigned facilities, with contractor-supplied bulbs and tubes, within 24hours .

2.3 Waste Management. The contractor shall comply with the Base-Recycling program which shall include, but is not limited to, segregating reusable and recyclable waste materials by type and placement in appropriately labeled containers (ex: boxes in container labeled cardboard, waste oil in waste oil container). The Government will retain ownership of all reusable waste materials. Non-reusable waste materials (trash and garbage) shall be removed by the contractor and placed in labeled waste containers.

2.4 Grounds Maintenance. The contractor shall clean and maintain the grounds around each facility indicated in gray noted in Appendix F (MAPS). This grounds maintenance performed by the contractor shall include the following:

2.4.1 Sweep and clean in and around all entrances, exits, and sidewalks and ensure a neat and clean facility appearance at all times. Cleaning shall include removing all paper, trash, and cigarette butts from the area.

2.4.2 Mow and trim grass and ensure a neat and trimmed appearance is maintained at all times. Trim and prune shrubbery and ensure a neat and trimmed appearance is maintained at all times.

2.4.3 Water and fertilize grass, flowers, and shrubbery to maintain and promote growth or in accordance with the local base watering schedule.

2.4.4 All entrances, exits, and sidewalks leading to and away from the facility shall be free of snow and ice prior to and throughout each meal period. The contractor shall salt these areas when required. The Government COR will provide these items when inclement weather (icing or snow) is forecasted.

2.4.5 The contractor shall provide additional cleaning and maintenance to ensure the grounds are clean, orderly and safe when inclement weather, traffic delays, and other adverse conditions necessitate this action.

2.5 Facility Management, Equipment Maintenance and Repair. The contractor shall perform primary facility management duties. The contractor shall ensure repair of equipment utilizing the host base maintenance contract. The contractor shall initiate repairs in accordance with (IAW) para 2.5.1.

2.5.1 The contractor shall initiate and track all repairs within the period of time designated below. If the repairs are not completed within the designated time frame, the contractor shall submit a written explanation weekly to the COR stating why the equipment has not been repaired, action taken and the estimated date when repairs will be completed.

The contractor project manager shall determine the classification and response time required for repairs as follows: (A003)

(1) Routine – Initiate within 24 hours – Repair within thirty (30) working days

(2) Urgent – Initiate within 12 hours – Repair within seven (7) working days

(3) Emergency – Initiate within one (1) hour – Repair within one (1) working day

2.5.2 When the contractor and Government COR determine equipment is beyond economical repair, the contractor shall recommend to the COR in writing, that such equipment be replaced. The contractor shall include substantiating data to support the recommended replacement. The contractor shall return equipment no longer used to the Government

COR.

2.6 Customer Comment Program. The contractor shall solicit feedback from customers on a continual basis. The contactor shall utilize a written method to document feedback garnered. If paper feedback form (government provided) is utilized the contractor shall transfer information from the form to the Interactive Customer Evaluation (ICE) system. The contract shall input paper feedback forms and document responses to customer feedback in ICE. The Government will grant the contractor access to ICE. Hardcopy forms shall be provided to the FSO within five

(5) working days of submission to the ICE.

2.7 Contractor Program Management.

2.7.1 The contractor shall designate a full-time, on-site primary and alternate program managers/on-site supervisors. These individuals shall be responsible for the performance of the work under this contract. The names of the individuals shall be designated in writing to the Contracting Officer (CO) once performance on the contract commences. The primary and alternate program managers/on-site supervisors shall have full authority to act for the contractor on all contract matters relating to daily operation of this PWS. The primary and alternate shall be available at all times to meet with 70 ISRW Government personnel designated by the CO to discuss problem areas.

After normal duty hours, the primary and alternate shall be available within one (1) hour of discovery of any problem area. The primary and alternate shall be capable and able to read, write, speak, and understand English. The positions shall at no time be vacant.

2.7.2 UConductU. All personnel employed by the contractor in the performance of this contract, or any representative of the contractor entering the Government installation, shall abide by all security regulations of the installation. The contractor shall sign an agreement to comply with the security requirements of this contract. The contractor shall conduct themselves in a professional and courteous manner at all times. The contractor shall not loiter in any working or patron area after their work hours are completed. Upon completion of their assigned shifts and after eating, the contractor shall promptly depart from the food service facilities.

2.7.3 UProfessional Dress and AppearanceU. Contract employees shall dress in a professional manner conducive to a military professional environment. Cooks shall wear chef uniforms clearly identifying them as individuals that prepare the food entrees. Mess attendants shall wear a professional-looking uniform. Supervisors shall were clothing that makes them distinctive from cooks and mess attendants. Wearing of jewelry shall be conservative and in strict compliance with the food code. Any type of piercing, including but not limited to earrings or nose rings, which are on exposed body parts shall be prohibited. All contractor employees shall wear a name tag that identifies the employee by name and as a member of the contractor’s staff.

3 SERVICES SUMMARY (SS).

The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The Services Summary (SS) provides information on contract requirements and the expected level of contractor performance to be successful. These thresholds are critical to mission success. Procedures as set forth in the applicable Inspection clause in the contract will be used to remedy all deficiencies. The Government retains the right to inspect any item included in the contract.

3.1 Decrement Rationale: The following SS has specific performance thresholds assigned. Performance thresholds below establish the minimum acceptable levels of service required for each SS item. These minimums do not relieve the contractor from performing 100% of work performance outlined in the contract and regulatory requirements. If performance thresholds are not met, the contract decrements may be assessed by the CO. These decrement levels are based on the impact these errors or issues represent to the Government mission, and the cost factors associated with the decrement levels were determined by historical impacts to the operational mission.

UThe decrement percentages listed below are based on reductions to the monthly invoicesU. The Government retains the right to inspect any item included in the contract.

0BPerformance Objectives 1BPWS Ref 2BPerformance Thresholds

3BPercentage of decrease to Monthly Invoice (as defined above)

The contractor shall ensure all meals are planned in accordance with (IAW) the worldwide menu preface.

2.1.1 The contractor shall ensure

80% or more of the monthly meals inspected are 100% compliant with the worldwide menu preface.

2%

The contractor shall ensure all food preparation is done IAW recipe cards and CAFE.

2.1.2 The contractor shall ensure

90% or more of all the monthly meal periods inspected comply with recipe cards and CAFE.

3%

The contractor shall receive no less than substantially compliant or better rating in all Health Inspections (per month)

2.1.13 100% of the time (per month)

20%

The contractor shall satisfy facility manager and guests with nothing less than high quality service.

2.7 2.1.3 2.1.12

The contractor shall ensure no less than 90% overall customer satisfaction rating on all

5% monthly customer comment forms.

The contractor shall ensure all the required supplies and materials are provided to serve the guests with no supply shortages.

4.8.2 The contractor shall ensure no

less than 80% of all meal periods inspected by Government COR shall have no observed supply shortages (monthly).

5%

The contractor shall ensure all monthly Accounting and Food Accountability Report submitted shall be error free on first submittals.

2.1.9 2.1.10

No less than 95% of the time (monthly) 10%

The contractor shall maintain 100% reconciliation (monthly).

2.1.10 100% of the time (monthly).

Late cash turn-in is unacceptable.

5%

The contractor shall maintain, at all times, the interior and exterior dining areas of the dining facility in an acceptable and satisfactory state of appearance and cleanliness (monthly).

2.1.14 2.1.15 2.3

No less than 95% of the time (monthly).

3%

The contractor shall complete the initiated work within the required time frame each month and shall annotate all initiated and completed work and repairs in contractor’s repair log.

2.5.1 The contractor shall ensure no

less than 95% of the work initiated is completed within the required time frame for initiated and repaired. 100% initiated and completed work shall be logged. MONTHLY

5%

The contractor shall maintain AF food service account monthly gain/loss within three (3) percent of the total income earned.

2.1.11 The contractor shall have no

more than one (1) failure in any three (3) consecutive monthly periods.

15%

The contractor shall maintain month ending inventory no higher than $20,000.

4.5 The contractor shall have no

more than one (1) failure in any three (3) consecutive monthly periods.

10%

The contractor shall ensure security and control of all Government property.

5.2 The contractor shall ensure

security and control of all Government property no less than 90% of the time (per month).

10%

The contractor shall not accept damaged or tampered subsistence or deviate from the current Tri-Service Food Code.

2.1.6 The contractor shall be in 100%

compliance (per month). 10%

SECTION 4

4 GOVERNMENT FURNISHED PROPERTY AND SERVICES.

4.1 Services. The Government will provide the facilities, fixtures, equipment, materials and services listed here and in Appendix E – Governemnt Furnished Property. The Government will provide the following:

4.1.1 Removal of any equipment condemned or replaced in the food service facility receiving area.

4.1.2 Electrical power into the building, including panel board and circuit breaker.

4.1.3 Sewer lines from floor and wall drains of buildings.

4.1.4 All gas, water and steam lines up to and including the supply source for each piece of equipment.

4.1.5 Cleaning, maintenance, and repair of exhaust duct systems through the exterior outlet and exhaust fan mechanisms.

4.1.6 Alteration, repair, and maintenance of buildings.

4.1.7 Mail Distribution. On-base only.

4.1.8 Telephone. The Government will provide telephones for contractor use for official business use only.

4.1.9 Refuse Collection and Recyclable Materials Collection. Refuse collection shall be on Monday, Wednesday and Friday, at building 9829 between the hours of 0600-1800.

4.1.10 Building Maintenance and Repairs.

4.2 Utilities. The Government will provide gas, electricity, sewage, and water.

4.3 Equipment. The Government will furnish the equipment listed in Appendix E

4.3.1 Equipment Inventory. An inventory of Government-Furnished equipment shall be accomplished not later than five (5) calendar days before the start of the contract period, and not later than ten (10) calendar days before the completion of the contract period (including any option periods). The contractor and Government COR shall conduct a joint inventory of all Government-Furnished equipment and the contractor shall sign a receipt for all equipment provided by the Government. Items of equipment missing or not in working order shall be recorded and the CO shall be notified in writing. The contractor and the COR shall jointly determine the working order and condition of all equipment and document their findings on the inventory.

4.3.2 Equipment Loss or Damage. The contractor shall submit requests to the Government COR for replacement of Government-Furnished equipment to the FSO or COR for processing. Such requests shall specify the reason for the replacement request.

4.4 Materials. The Government will replace materials that are lost due to fair wear and tear up to 10% of the inventory. The contractor shall replace, with like items, any loss over 10% of

SECTION 4

the inventory. Any additional stock that is needed above the initial inventory will be at the Government’s expense

4.5 Subsistence. The Government will provide funding to purchase subsistence from the Air Force approved Prime Vendors. The contractor shall utilize the automated ordering system in CAFE to purchase all subsistence. The contractor shall manage purchases and control on-hand monthly ending inventory levels with-in the Air Force Corporate standard provided by the Air Force Services Activity, currently a $20,000 monthly ceiling. The contractor shall accurately account for all subsistence purchases utilizing the CAFE system.

4.6 Security Forces and Fire Protection Phone Numbers:

NSA Police………………………………………………………. (301) 688-6911 Fort Meade Police………………………………………………... (301) 677-6622/6623 Fire and Emergency Services………………... (301) 677-2117 or (410) 674-2117 Fire Department Non-Emergency………………………………… (301) 677-3805

AF SSO…………………………………………………………… (301) 677-0336

4.7 Facilities. The Government will furnish or make available facilities described in Appendix E. No alterations to the facilities shall be made without specific written permission from the CO.

4.8 Contractor Furnished Items and Services. Except for those items or services specifically stated as Government-Furnished or Government Reimbursed, in paragraph 3.1.1 above and Appendix E, the contractor shall furnish everything required to perform this contract, and this shall include the following (at a minimum):

4.8.1 Commercial telephone service. The contractors shall furnish their own commercial telephone line. They may work with the 707th Communication Squadron to establish this line, if required.

4.8.2 Housekeeping Supplies, Materials, and Equipment. Except for items specifically stated as Government-Furnished or Government-Reimbursed, the contractor furnishes everything required to perform this contract.

4.8.3 Contractor Training of Air Force Personnel. The contractor shall provide as requested by the Government COR the following training: Cooks training, accounting procedures and menu planning using the current Career Field Education Training Plan (CFETP) available at 28TUwww.e-publishing.af.milU28T to upgrade the requirement level of the trainee.

Personnel will be assigned to the contractor during such training. The contractor shall provide the Government COR with a written evaluation of trainee’s abilities to complete tasks in areas they were trained.

http://www.e-publishing.af.mil/

SECTION 5

5 GENERAL INFORMATION.

5.1 Contractor Identification in the Government Workplace.

When conversing with Government personnel during business meetings, over the telephone or via electronic mail, the contractor shall identify themselves as such to avoid situations arising where sensitive topics might be better discussed solely between Government employees. The contractor shall identify themselves on any attendance sheet or any coordination documents they may review.

Electronic mail signature blocks shall identify their company affiliation.

5.2 Physical Security.

The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, property, and materials shall be secured. Access to the facility’s subsistence storage areas (dry goods, freezers, meats) shall be limited to contractor management, storeroom personnel and designated Government representatives.

5.2.1 Key Control. The contractor shall establish and implement methods to ensure all keys and key cards issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons.

5.2.1.1 The contractor shall immediately report the occurrences of a lost or duplicate key to the COR.

5.2.1.2 In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon written direction of the CO, rekey or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform rekeying. When the replacement of locks or rekeying is performed by the Government, the total cost of rekeying or the replacement of the lock or locks shall be deducted from the monthly payment due the contractor. In the event a master key is lost or duplicated, all locks and keys for that system will be replaced by the Government and the total cost shall be deducted from the monthly payment due the contractor.

5.2.1.3 The contractor shall prohibit the use of keys issued by the Government by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contractor’s employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the COR.

5.2.2 Combinations and Codes. The contractor shall establish and implement methods of ensuring that all combinations and codes are not revealed to unauthorized persons. The contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations.

5.2.2.1 Access lock combinations are “For Official Use Only” and shall be protected from unauthorized personnel.

5.2.2.2 Combinations to security containers, secure rooms, or vaults are classified information and shall properly safeguarded. Only the contractor employees with proper security clearance and need-to-know will be given combinations to security containers, secure rooms, or vaults.

5.2.2.3 Security alarm access codes are “For Official Use Only” and shall be protected from unauthorized personnel. Security alarm access codes will be given to contractor employees who require entry into areas with security alarms. The contractor shall properly safeguard alarm access codes to prevent unauthorized disclosure.

5.2.3 Funds Protection. The contractor shall comply with the Base Resource Protection Program to protect all cash held by the contractor.

5.3 Employee Campus Access Badges

5.3.1 Procedure. The contractor shall submit requests for Campus Access Badges (CAB) for their personnel to the Government COR who will forward the request to Air Force Special Security Office (AF SSO) once the contractor knows the individual will be employed by the contractor. To qualify for a CAB, the requestor shall have a need to conduct business on campus at least once a week and reside in the local area. The local area is defined as Virginia, Maryland, or D.C. corridors. When submitting a new CAB, the requestor shall complete the request and scan, email or hand deliver it to the Government COR to forward to the AF SSO for processing. Processing time for a new CAB can take anywhere from two (2) to four (4) weeks depending on the situation.

Renewals shall be submitted at a minimum of 30 work days prior to expiration. This process can take anywhere from one (1) to two (2) weeks. AF SSO will notify the COR who in turn will notify the House of Five Hats when the CAB is ready to be picked up at Visitors Control Center 1. The SSO will not entertain further requests for that individual for at least 180 working days. Rejected CAB requests will not be resubmitted to National Security Agency (NSA) if they have deemed the individual a security risk.

5.3.2 Visitors Campus Access. The contractor shall submit a Visitor Request for personnel needing access to the House of Five Hats to the COR who will forward to AF SSO not later than five (5) business days in advance of the visit. All contractors needing extended access, but not needing a CAB, will be placed on an extended access list for six (6) months. Contractors needing an Acess Facilities List (AFL) or a Visit Request shall process through VCC 2/Truck Delivery Search Area prior to entry.

5.4 Air Force Network Access. All contract personnel requiring use of any computer on the Air Force Network must obtain a favorable National Agency Check with Inquiries. The contractor shall submit the names and required information to the Government COR who will forward the information to AF SSO office to initiate the investigation process. The following positions shall require access to the Air Force Network: Project Manager, Storeroom Personnel, and Shift Supervisors. Access to the Air Force Network is contingent on maintaining the appropriate clearance and the completion of Annual Information Assurance training.

5.4.1 The contractor shall register all DoD 8570 certifications into the Defense Workforce Certification Application at using the following web address:

28Thttps://www.dmdc.osd.mil/appj/dwc/index.jsp28T.

https://www.dmdc.osd.mil/appj/dwc/index.jsp

5.4.2 Contractor personnel requiring access to a DoD Information System shall receive initial information assurance (IA) awareness orientation as a condition of access and thereafter shall complete annual IA refresher awareness, as required by DoD Directive 8570.01, "Information Assurance Training, Certification, and Workforce Management."

5.4.3 DWCA is the authoritative database of DoD Military, Civilian and Contractor personnel who hold active 8570 certifications used by the DoD CIO office to validate, monitor and report on the certification status of certified IA workforce members.

5.5 Privacy Act.

Work on this contract requires the contractor to have access to Privacy Information. The contractor shall adhere to the Privacy Act, Title 5 of the US Code, Section 552a and applicable Agency rules and regulations.

5.6 Location(s) of Work.

The work to be performed under this contract shall be performed at The House of Five Hats dining facility, on Ft George G. Meade.

5.7 Hours of Operation.

5.7.1 Normal Hours of Operation. The contractor shall maintain operating hours at the House of Five Hats Dining Facility as listed in Appendix B (Hours of Operation). During the required serving hours for the dining facility, any authorized patron may select foods from a complete menu. This format allows patrons the opportunity to receive a second serving if they desire.

5.7.2 Holidays. The House of Five Hats dining facility is open on all holidays. The contractor shall plan and expect increased attendance at Thanksgiving and additional service hours. The Government will provide holiday schedules during Thanksgiving, the Christmas season, and other special occasions to the contractor at least five (5) working days before the date of the event.

5.7.2.1 Special Functions. The contractor shall decorate the House of Five Hats with decorative materials for the following holidays and special occasions: Christmas, Thanksgiving, Fourth of July and Air Force Birthday. Decorative materials shall complement the particular holiday or special occasion being celebrated. Placement of decorative materials shall include the decoration of the entranceway to the House of Five Hats dining area and the serving line area. In addition, the decoration of the House of Five Hats on all other federal holidays is encouraged.

5.8 Emergency or Special Event Services. Special and emergency situations (for example, accident and rescue operations, civil disturbances, weather warnings, and base alerts) may necessitate a dining facility to operate on an extended basis of up to 24-hours per day. The contractor shall provide these services when required by the CO or Government COR at the contract line item price for extended service hours. The CO shall verbally advise the contractor when the effort required will provide a modification to the contract.

5.9 Visits by Very Important Person (VIP)s and Inspection Teams. VIPs, Management Assistance Teams, Commander’s Annual Facility Inspection Teams, and other operational commitments shall require additional contractor support in such areas as set-up, sanitation and general appearance. The Government estimate for the frequency of these events is no more than 12 times per year. Civic Groups: Civic groups are authorized to use the dining facility upon permission from the installation commander.

5.10 Contingency Services. Contingency Operations may increase contractor workload, to include but not limited to Performance of Services during crisis declared by the National Command Authority or Combatant Commander:

5.10.1 The contractor shall provide service during military exercises, emergencies, natural disasters and other contingency operations. The contractor shall respond to any Consolidated Unit Inspection (CUI), military exercise, actual emergency or natural disaster on average of once per year by extending serving hours as coordinated with the CO and COR at the hourly rate shown in the bid schedule for extended service hours.

Serving hours under this provision may be increased up to 24-hours per day and shall be implemented as coordinated with the CO and Government COR to meet military mission requirements.

5.10.2 Reserve and Air National Guard (ANG) Weekends. 70 ISRW supports several ANG and Reserve units performing active duty requirements on weekends each month. The contractor will be furnished a tentative list of these active duty weekends, which is subject to change with a 24-hour notice. The contractor shall provide sufficient personnel at the House of Five Hats Dining Facility, Bldg. 9829 to handle monthly ANG and Reserve weekends for an estimated three (3) weekends per month.

5.10.3 At the Government’s option, during times of National Emergency, the Government may augment surge requirements beyond the capability of the contractor.

5.11 Quality Control Program. The contractor shall submit a Quality Control Plan (QCP) within 15 work days of contract award outlining procedures to identify, prevent and ensure non-recurrence of defective services. The contractor shall establish, through an independent function, a quality program which shall encompass all aspects of the contract. The contractor shall implement and ensure quality control in accordance with the QCP. The QCP shall include the following: (A001)

5.11.1 Quality Control (QC). The contractor shall develop and maintain a QC inspection system that encompasses all functions of the contract. The QC records of inspections shall indicate the nature and number of observations made, the number and type of deficiencies found, and the nature of corrective action taken, and the contractor shall maintain adequate records of all audits and inspections.

5.11.2 Quality Control Management (QCM). The contractor shall develop and maintain a program to ensure the Government’s interests are protected. Through a clearly separate entity this function shall ensure all aspects of the contract to include the quality inspection system. Contractor personnel performing the QCM function shall be independent of the project manager and have sufficient, well-defined responsibility, authority, and organizational freedom to identify and evaluate quality problems and to initiate, recommend, or provide solutions.

5.11.2.1 The contractor shall maintain adequate records of all audits and inspections.

Records shall indicate the nature and number of observations made, number and type of deficiencies found and the nature of corrective action taken.

5.11.2.2 Quality Status Reports (QSRs). The contractor shall develop and provide QSRs on a monthly basis. The QSR shall include details of audits and inspections accomplished, significant deficiencies noted, trend analysis of contract performance and current status of all issues yet to be resolved. QSRs shall be distributed to the Contractor's program management and Government COR concurrently. The QSRs shall include metrics which verify whether the performance standards in the Services Summary have been met. (A002)

5.11.2.3 The QCM shall ensure timely and effective corrective actions are obtained for all deficiencies identified by the Government COR. All deficiency responses shall include identification of the cause of the deficiency to preclude recurrence and an analysis of the quality program's effectiveness in the area of the deficiency

5.11.2.4 The QCM shall develop and maintain a training program designed to ensure all contractor personnel are clearly aware of the contractual requirements and are current with all changes throughout the life of the contract.

5.11.2.5 The QCM shall conduct special inspections at the CO's or site commander's written request. Results of the inspection or audit shall be provided, in writing, to the Government COR within five business days of the completion of the inspection or audit. Management Involvement. Personnel performing management functions shall have distinct, well-defined, duties and responsibilities within the quality program.

(A005)

5.11.3 Inspection Instructions. Inspection, auditing, and testing shall be prescribed by clear, complete, and current instructions. The inspection instructions shall include the specific criteria for approval and rejection of services that shall be used in each inspection or audit; checklists may be used for this purpose. The contractor's inspection instructions shall be documented and shall be available for review by the Government COR throughout the life of the contract. The contractor shall notify the Government COR in writing of any changes to the inspection instructions. (A006)

5.12 Contractor Personnel Meals. Contractor personnel who work in dining facilities under this contract may purchase food and beverages, to be consumed in the facility, while on duty and up to 30 minutes before or after their shifts. Employees shall pay for each item at the established item price to include the Government authorized surcharge.

5.12.1 This policy does not apply to a spoon sized taste or sampling by personnel assigned to quality control. Employees purchasing food shall sign customer receipt tapes, which the contractor retains for each meal period as proof of payment. Meals purchased by employees shall not count as meals served for contract payment purposes. Employees shall not bring food from other sources into the dining facility.

5.13 Conservation of Utilities.

The contractor shall operate under conditions which prevent the waste of utilities which include the following:

5.13.1 Lights shall be used only in areas where and when work is actually being performed.

5.13.2 Mechanical equipment controls for heating, ventilation, and air conditioning systems shall not be adjusted by the contractor unless authorized.

5.13.3 Water faucets or valves shall be turned off after the required use has been accomplished.

5.13.4 Government telephones shall be used only for official Government business.

5.14 Records.

The contractor shall create, maintain and dispose of only those Government required records that are specifically cited in this PWS or required by the provisions of a mandatory directive listed in Appendix D, Applicable Publications & Instructions. If requested by the Government, the contractor shall provide the original record, or a reproducible copy of any such record within five

(5) workdays of receipt of the request.

5.15 Contractor Manpower Reporting.

5.15.1 Overview. In accordance with Section 8108 of the National Defense Appropriations Act of Fiscal Year 2011 the contractor shall report, annually, for performing services on Department of Defense installations in support of this contract, all required prime contract and subcontract data, or require any subcontractors to report separately using the Enterprise-wide Contractor Manpower Reporting Application (eCMRA) located at 28Thttp://www.ecmra.mil28T. There are four separate eCMRA tools: Army, Air Force, Navy and All Other Defense Components. The appropriate eCMRA reporting tool to use is determined by the requiring activity being supported (e.g., if DISA awards a contract for an Air Force requiring activity, the contractor shall load the required reporting data in the “Department of Air Force CMRA” tool). The contractor shall report ALL contractor direct labor hours and direct labor dollars (including subcontractor labor hours) required for performance of services provided under this contract. The contractor shall enter the Order, Contact, and Location Data. The contractor may view user manuals and frequently asked questions (FAQs) at 28Thttps://cmra.army.mil/Help/help.html28T.

5.15.2 Initial Contract/Order Creation. The contractor shall enter initial data (Order and Contact Data only) into the appropriate eCMRA tool to establish the basic contract record no later than 30 calendar days after receipt of contract award. The contractor shall notify the COR and the CO when the basic contract record has been established in the appropriate eCMRA tool.

5.15.3 Annual Reporting. Reporting inputs will be for the direct labor executed during the period of performance (PoP) for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. The contractor http://www.ecmra.mil/ https://cmra.army.mil/Help/help.html shall provide reporting inputs for the final PoP of this contract no later than 30 calendar days after contract expiration. The contractor may direct technical questions about the eCMRA tool to the CMRA help desk at 28Tdodcmra@pentagon.af.mil28T.

5.15.4 Uses and Safeguarding of Information. Information from the secure website is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number associated with the data.

5.16 Environmental Controls.

5.16.1 Compliance with Laws and Regulations. The contractor shall be knowledgeable of and comply with all applicable Interstate, Federal, State, and Local laws, regulations, and requirements regarding environmental protection. In the event environmental laws or regulations change during the term of this contract, the contractor shall comply as such laws come into effect.