SOW Part 4

UNCLASSIFIED/FOR OFFICIAL USE ONLY

DRAFT

PERFORMANCE WORK STATEMENT (PWS)

FOR

27 IS/SCB

Prepared by:

27 IS/SCB

OPR: 480 ISR Wing Logistics – Contract Management Office 34 Elm St Langley AFB, VA 23665

Table of Contents

1.0 OVERVIEW

2.0 TASKS

3.0 GENERAL INFORMATION

4.0 SPECIAL CONTRACT PROVISIONS

5.0 PERSONNEL

6.0 INCREASE OR DECREASE IN REQUIRED CONTRACTOR SUPPORT SERVICES

7.0 EMERGENCY PLANNING WORK

ATTACHMENT A

PERFORMANCE WORK STATEMENT (PWS)

1.0 OVERVIEW

This support provides planning, testing, and systems integration and system/network administration and management support for the 27 IS/SCB at Langley AFB, VA. Additional areas of support required include systems integration management for new systems incorporated into the NIPRnet, SIPRnet, NSAnet and JWICS infrastructure. Personnel shall be located at Langley AFB, VA.

All support shall be directed at ensuring the optimum implementation, and integration and administration of 27 IS/SCB information technologies (IT) applications and digital systems within, and interfacing with, the NIPRnet, SIPRnet, NSAnet and JWICS communications and network architectures. The focus shall be on global war fighting operations and weapon system support in the following key Intelligence, Surveillance, and Reconnaissance (ISR) mission areas: intelligence applications for operations; training and exercise activities, products and support; mission planning products and support; automated data systems; emerging systems and technical evaluations.

Contracted support shall include providing technical assistance for identifying, demonstrating and integrating state-of-the-art applications and technologies into the NIPRnet, SIPRnet, NSAnet and JWICS infrastructures. As required, support shall also include development of concepts and capabilities to enhance ISR data exploitation, intelligence production and dissemination activities, and operational support to those activities. The contractor shall respond to evolving 27 IS/SCB requirements and the implementation and administration of new applications and capabilities to rapidly adapt NIPRnet, SIPRnet, NSAnet and JWICS infrastructure tactics, processes and procedures as directed.

2.0 TASKS

2.1 Overview The Contractor will provide contract personnel in support of 27 IS/SCB operations in the areas of 27 IS/SCB Communications, 27 IS/SCB Network/system Administration, 27 IS/SCB Information Assurance, 27 IS/SCB Operations, and 27IS/SCB Hardware/Software Accountability supporting 480 ISR WG missions, responsibilities and requirements.

2.1.1 Information Assurance (IA) Services. Contractor shall provide Information Assurance technical services ensuring the security and availability/reliability of enterprise network and associated systems and workstations. In addition, contractor ensures system security functionality, procedural safeguards and implementation strategies are successfully employed to certify and accredit new and upgraded software, hardware and systems. The contractor is responsible for adherence to Department of Defense (DoD) Information Assurance Certification and Accreditation Process (CAP) and DoD Intelligence Information System (DoDISS), National Security Agency (NSA)/CSS (What is CSS stand for?) Manual 130-1, and applicable/current Air Force directives for certification and accreditation processes for unclassified, collateral, NSA and Sensitive Compartmented Information (SCI) security level application and systems.

Contractor shall:

· Initiate, complete, and remediate system and network scans in support of appropriate Certification and Accreditation (C & A) directives; ensure compliance of multi-level security accreditation requirements

· Develop, modify, and review System Security Authorization Agreements (SSAA) documents, ensuring compliance; develop security policies and supporting operating instructions in accordance with security mandates.

· Review security, network, and system auditing and remedy identified anomalies

· Participate in security planning sessions and working groups, updating security information in a time critical manner (What is time critical? Is there a certain amount of time they have to do this in?); participate in Information System (IS) risk assessment during the C & A process

· Ensure systems, software, and hardware are operated, maintained, and disposed of in accordance with internal security policies and practices.

· Initiate protective or corrective measures when a security incident or vulnerability is discovered; reports all security incidents to customer management; conduct IS vulnerability assessments using automated tools

· Provide support in the areas of new user registration, account creation, password resets, and account termination; ensure all users are properly briefed on IS security responsibilities before gaining access to the system and

Required skills and qualifications include:

· Must have three (3) years experience with of DoDIIS, DoD Information Technology Security Certification and Accreditation Process (DITSCAP)/DoD Information Assurance Certification and Accreditation Process (DIACAP), NSA/CSS Manual 130-1, and applicable/current Air Force directives accreditation roles, responsibilities and methodologies

· Must have three (3) years experience in using security technologies and their application (e.g. operating system features, guards, firewall, security tools)

· Must have three (3) years experience of Retina Event Manager (REM) scanning systems.

· Information Assurance Management (IAM) Level 2 Certification and Certified Information Systems Security Professional (CISSP) preferred (Both are not mandatory, but preferred correct?)

· Must be DoD 8570 compliant

2.1.2 Configuration Manager/Engineer. The Contractor shall provide qualified, experienced personnel who shall ensure daily systems integration, Systems Engineering and Technical Assistance (SETA) support, and management and control of all software, hardware, system, and network configurations associate with the enterprise managed and supported by the 27IS/SCB organization.

Contractor shall:

· Provide systems integration management capabilities; planning, and implementation support to the 480 ISR WG and its subordinate active components.

· Identify, map, account, and record all network and information processing system components, devices, applications, and configurations (both hardware and software).

· Distribute, manage, track, and account for all software applications in accordance with licensing and maintenance agreements.

· Collect/document configuration information such as network architecture, system administration, system mission, criticality, sensitivity, and workstations applications.

· Assist/coordinate regarding collaborative activities among the various sites.

Required skills and qualifications include:

· Must be DoD 8570 compliant

· Must have three (3) years experience in software/hardware licensing and maintenance agreement terminology

2.1.4 Network Administration. The Contractor shall provide qualified, experienced personnel who shall provide daily management of network infrastructures to include technical solutions for new requirements, installation, modification, removal and monitoring of network infrastructure resources.

Contractor shall:

· Provide fault isolation and incident resolution support for networks, IA Suites using Government provided network analysis tools and applications (e.g. HPOpenview, CISCO Works)

· Provide technical assistance in the configuration, optimization, troubleshooting and software maintenance of IA Suites (firewalls, IDS, etc.), routers, switches, servers, workstations and overall network and long haul communication circuit support.

· Provide test and evaluation assistance for new technology. Prepare reports detailing the results of the test/evaluation including specific recommendations.

· Provide technical assistance as required to configure or troubleshoot routers, ATM switches, and servers,

· Provide detailed documentation on all tasked actions that affect the operation of the system environment, to include but not limited to: system trouble calls handled, configuration changes and new products or solutions.

· Engineer network solutions in an IPand ATM LAN/WAN environment.

· Design, document, and provide tech-solutions to customers for classified networks.

· Work with vendors, and other military organizations to design possible solutions.

· Provide timelines and cost estimates for the installation of local and remote networks to accommodate voice, video and data.

· Engineer complex, redundant, and diverse solutions to ensure 99.999% availability to mission critical services and applications.

· Configure, troubleshoot, and maintain Voice over Internet Protocol (VoIP) phones and Video Teleconferencing (VTC) equipment. Create VLANs, Configure Quality of Service (QOS), and port-security in a voice network infrastructure.

· Create network infrastructure to support real-time (RT) and near real-time (NRT) high- bandwidth video feeds.

· Separate video traffic from other types of data to ensure a high quality of service to video customers

· Administer and manage MicroSoft (MS) Windows Server (DHCP scopes), General Dynamics Encryption Manager (GEM-X), HPOpenview, Cisco Works, Cisco ACS (TACACS+)

Required skills and qualifications include:

· Must be DoD 8570 compliant

· Must have three (3) years experience with configuration and management of Cisco Routers and Switches, Marconi/Ericsson ATM devices, Juniper WAN Accelerators, and TACLANE and FASTLANE encryption devices.

· Must have five (5) years experience with several CISCO Networking products, i.e. Routers and switches.

2.1.5. Windows Systems Administration. The Contractor shall maintain systems and applications associated with 27 IS/SCB communications to include Windows Domain Servers and associated applications such as, but not limited to, MS Active Directory, MS Exchange, MS System Center Configuration Management (SCCM), MS SQL, MS SharePoint, Symantec Antivirus, BMC Remedy, NetIQ Directory Administrator (DRA), VMWare, and backups.

Contractor shall:

· Provide Tier 2 support, based on industry standards, to clients for any system problems/anomalies and Problem Reports that arise.

· Prepare systems (i.e. domain servers) for security accreditation.

· Install, configure, and maintain Windows operating systems, to include Operating System (OS) and application software patches and service packs.Perform Tier 2 user account, group, and home directory maintenance for workstations and servers, in coordination with 480 ISR Wing Information System Security Officers (ISSO); manage user/group policies/rights and conduct auditing

· Review security, network, and system auditing and remedy identified anomalies

· Analyze and resolve problems associated with workstation and server hardware, operating systems, and applications software, adhering to mandated requirements and guidelines; create and implement policies and procedures for ensuring the security and integrity of all servers.

· Prepare, test, and implement scripts to simplify system tasks for domain core services

· Develop and perform back-up and recovery procedures for domain core services; utilize and manage media back-up of RAID storage devices

· Maintain and administer laptops, Test and Integration Facility workstations, and Test Bed workstations

· Research feasibility and produce research outcome documentation of Configuration Control Board (CCB) recommended proposals; develop implementation and test plan for migrating CCB-approved software and hardware changes into operational environment; implement CCB-approved changes into operational environment.

· Assist 480 ISR Wing ISSO and 27 IS/SCB Network Security Managers to identify/resolve security related workstation issues

· Prepare computer systems (servers) for and assist with system accreditation

· Review, evaluate, design, develop, implement, administer, and maintain SQL databases, as required to support Windows domain services.

· Interface with AF ISR Agency, 480 ISR WG staff offices, 27 IS engineers and remote engineers on future changes to the domain/server/workstation architecture.

· Test all proposed changes on in-house test bed prior to implementation into operational environment.

· Evaluate and recommend improvements to the security stature of server/computer systems; develop acceptance test plans for new/improved computer systems.

· Assist lower skill level military and Government personnel on systems and areas where contractor is considered the Subject Matter Expert (SME)

Required skills and qualifications include:

· Must be DoD 8570 compliant

· Must have three (3) years of experience in administering a Microsoft Windows 2003/2008 Server networked environment consisting of 10 or more servers operating a variety of networked applications. Work experience shall include the ability to install, configure, troubleshoot, and identify ambiguities, and secure the servers. A current certification as a Microsoft Certified Systems Engineer (MCSE.) is required.

· Must have three (3) years of experience in administering a Virtual Server networked environment consisting of 10 or more servers operating a variety of networked applications. Work experience shall include the ability to install, configure, troubleshoot, and identify ambiguities, and secure the servers. A current certification VCP (VMware Certified Professional) is required.

· Must have three (3) years of experience in administering SAN Systems (e.g. EMC/DELL, NetApp), which includes the ability to install, configure, troubleshoot, identify ambiguities, and secure the SAN systems.

2.1.6 UNIX Systems Administration. The Contractor will maintain systems and applications associated with 27 IS/SCB Network/Communication architecture to include: Oracle/Solaris, Trusted Solaris and associated ISR applications such as, but not limited to, GaleLite, UNICORN, Image Access Solution (IAS), Information Support Server Environment (ISSE) Guard, and Imagery Product Library (IPL), Multimedia Message Manager (M3), Multi-level Database Replication (MLDBR), and Transmission Format Requirements Document (TFRD) Converter.

Contractor shall:

· Provide Tier 2 support, based on industry standards, to clients for any system problems/anomalies and Problem Reports that arise.

· Prepare systems (mission servers, UNIX workstations) for security accreditation.

· Install, configure, and maintain Solaris operating systems, to include Operating System (OS) and application software patches and service packs.

· Perform user account, group, and directory maintenance for clients, in coordination with 480 ISR Wing Information System Security Officers (ISSO); manage user/group policies/rights and conduct auditing.

· Review security, network, and system auditing and remedy identified anomalies

· Analyze and resolve problems associated with UNIX workstation and server hardware, operating systems, and applications software, adhering to mandated requirements and guidelines

· Prepare, test, and implement scripts to simplify system tasks for domain core services

· Perform back-up and recovery procedures; utilize and manage media back-up of RAID storage devices

· Maintain Test and Integration Facility workstations, and Test Bed workstations

· Assist 480 ISR Wing ISSO and 27 IS/SCB Network Security Managers to identify/resolve security related server/workstation/application issues

· Prepare computer systems (mission servers) for and assist with system accreditation

· Assist lower skill level military and government personnel on systems and areas where contractor is considered the Subject Matter Expert (SME)

Required skills and qualifications include:

· Shall be DoD 8570 compliant

· Must have five (5) years experience in harness UNIX operating systems into a contiguous networked system of different platforms.

2.1.7. Client Systems Administration (CSA). The Contractor will maintain workstations and applications associated with 27 IS/SCB Network/Communication architectures to include Oracle/Solaris/Windows Workstations. CSA support provided to facility-wide NIPRnet, SIPRnet, Langley Campus JWICs and Langley Campus NSAnet infrastructures.

Contractor shall:

· Provide Tier 1 and Tier 2 support based on industry standards, support to clients for any system problems/anomaliesand Problem Reports that arise.

· Prepare member workstations for security accreditation.

· Install, configure, and maintain Windows operating systems, to include Operating System (OS) and application software patches and service packs.

· Perform Tier 1 and Tier 2 user account, group, and home directory maintenance for workstations and member servers, in coordination with 480 ISR Wing Information System Security Officers (ISSO).

· Perform printer software configuration and maintenance

· Analyze and resolve problems associated with workstation and member server hardware, operating systems, and applications software, adhering to published requirements and guidelines

· Prepare, test, and implement local scripts to simplify system tasks

· Perform local back-up and recovery procedures; utilize and manage media back-up and RAID storage devices

· Maintain and administer laptops, Test and Integration Facility workstations, and Test Bed workstations

· Assist 480 ISR Wing ISSO and 27 IS/SCB Network Security Managers to identify/resolve security related workstation issues

· Prepare local computer systems for and assist with system accreditation

· Test all proposed changes on in-house test bed prior to implementation into operational environment.

· Research feasibility and produce research outcome documentation of Configuration Control Board (CCB) recommended proposals

· Develop implementation and test plan for migrating CCB-approved software and hardware changes into operational environment.

· Implement CCB-approved changes into operational environment.

· Evaluate and recommend improvements to the security stature of server/computer systems; develop acceptance test plans for new/improved computer systems.

· Assist lower skill level military and government personnel on systems and areas where contractor is considered the Subject Matter Expert (SME)

· Must be DoD 8570 compliant

· A minimum of 2 years computer/hardware/software troubleshooting experience and help desk support experience.

· Have at least 2 years hands-on work experience of Microsoft Windows operating platforms.

· Have at least 2 years hands-on work experience of Microsoft Office Suite Application and Word Perfect software.

· Have at least 2 years Windows XP/Vista image development using Ghost software. Work experience shall show Windows image creation in a network environment.

· Demonstrate above average verbal, interpersonal and written communication skills

· Demonstrated experience with Windows X Operating Systems in a SAN environment.

2.1.8. Database Administration. The contractor shall provide analysis, troubleshooting, installation, operations, maintenance, and documentation for Oracle, Microsoft Sequel Server (SQL) and Sybase databases.

Contractor shall:

· Develop/program database designs to enable database-driven content on the Internet providing user interface capability to databases.

· Work with web managers/developers to collect requirements and implement enabling technologies within a strict security environment.

· Monitor statistics and develop monthly reports for technical and non-technical audiences.

· Provide analysis, troubleshooting, installation, operations, maintenance, and documentation relative to operational database and associated database structures

· Install, configure and maintain the database server software, which will be used as the database engine.

· Provide oversight for trouble-shooting any instance of problems with software.

· Provide maximum database availability and recoverability.

· Establish/maintain written procedures for Backup and Recovery of database

· Perform daily, incremental, and weekly full exports of databases in addition to online backups and operating system’s cold backups.

· Verify the integrity of the regularly scheduled backups of the database data.

· Maintain user accounts and permissions, schema, logical database structure while adhering to security policy procedures.

· Monitor database performance to ensure integrity of data.

· Provide tuning of the databases for optimal performance.

· Independently resolve problems and report findings

· Provide support of remote access for users

Required skills and qualifications include:

· Must be DoD 8570 compliant

· Assigned personnel shall have at least 3 years of Oracle database and Lotus Notes administration experience, plus Oracle Certified Professional (OCP) certification

· (Oracle 10g or higher), and Certified Lotus Professional (CLP)

2.1.9 Web Tools Support of 27 IS/SCB Infrastructure. The Contractor shall maintain web tools supporting 480 ISR WG ISR requirements, to include, developing web-based applications to collect, archive and present metrics associated with 27 IS/SCB operations and production activities. Contractor shall develop and maintain WEB based applications in support of mission requirements.

Contractor shall:

· Administrate and maintain the 480 ISR WG ISR web tools and resolve technical problems.

· Address technical and administrative issues of the websites as well as be responsible for maintaining and assuring the proper operation of the above-mentioned sites.

· Provide support and assist in 480 ISR Wing integration activities to identify procedural changes and processes that would enhance the overall environment.

· Consult with all program management departments to coordinate ongoing updates and maintenance of the ISR websites

· Create and maintain processes/procedures for information installed on the web servers, training staff on the use of the Content Management Systems and troubleshooting problems with it; collaborating with Systems personnel, program staff and a Wing-wide working group to troubleshoot, test and oversee the launch of new ISR website products.

· Develop, test, implement, and maintain web applications for all levels of classification.

· Must be DoD 8570 compliant

· Must have at least 2 years hands-on work experience developing WEB applications utilizing software tools: Cold Fusion, HTML, SQL

3.0 GENERAL INFORMATION

3.1 Performance Location

The locations for the subject PWS are listed below: Each task outlines the area of performance.

480th ISR WG 34 Elm Street Langley AFB, VA 23665

3.2 Period of Performance

3.3 Hours of Work

Contractor personnel are expected to conform to customer agency operating hours. Working hours for those personnel assigned to 27 IS/SCB, Langley AFB, Virginia, are assigned and regulated by 27 IS/SCB office managers and scheduled between 0700 – 1700, Monday – Friday, excluding Federal Holidays. Other than normal duty hours, recurring pager duty is required on a rotating bases with other contractor, military, government personnel. Contractor is expected to telephonically respond within 15 minutes and if necessary respond to duty location 45 minutes. Hours of work will be 8 hours per day, 40 hours per week. In the event of inclement weather, heightened security concerns, or other unique events, contractor personnel will adhere to direction of the Langley Installation Commander.

3.4Federal Holidays

Holidays as determined by Executive Order will be observed by contractor personnel and listed below:

New Year’s Day Dr. Martin Luther King’s Birthday Presidents’ Day Memorial Day Independence Day Labor Day Columbus Day Veterans Day Thanksgiving Day Christmas Day

3.5 Kick-Off Meeting

The Contractor shall schedule an initial kick-off meeting no later than 14 calendar days after contract award. Kick-off meeting will consist of Contractor Representatives, Government Representative and Contracting.

3.6 Travel

All travel performed by the Contractor during this effort shall comply with the provisions of the Joint Travel Regulations (JTR). When government and contractor personnel travel is coincident (same dates, same destinations, same travel objective), government personnel shall obtain rental car and miscellaneous supplies (fuel, oil, tools parking). Wherever possible, contractor personnel shall attempt to have identical travel and lodging arrangements as government travelers. Travel out of the continental U.S. may be involved.

3.7 Training

Contractor personnel are required to enter their positions with the required skills sets needed to conduct their duties. Training costs relating to mission specific or unique training, as identified and requested by the Government, will be paid for by the Government as a result of Government introducing new hardware or software into the network.

3.8 Deliverables

The Contractor shall deliver all computer software developed under this effort as source and object (executable) code, including the commented source listings, source code, and all associated configurations with said computer software. All deliverable documentation and software shall be provided on “readable” DVD-R/CD-R disks or the standard current technologies used for computer software at the time the deliverable is delivered. The deliverable shall be created using Microsoft Office 2000 or later, Visio, Project, Adobe Acrobat (PDF Format), or in HTML/XML format, and delivered to the Government Representative. Unless otherwise specified, the Contractor’s format for all documentation is acceptable (CDRL XXXX). Below is a list of deliverables:

TABLE for CDRLS

3.9 Privacy Act

Work on this task requires that personnel have access to Privacy Information. Personnel shall adhere to the Privacy Act, Title 5 of the U.S. Code, Section 552a and applicable agency rules and regulations.

3.10 Government Furnished Resources Facilities, Supplies and Services

The government will provide lab space, office supplies, computer equipment and time (including access to military LAN services (classified and unclassified)), telephone, LAN support, and reproduction facilities as required to support Contractor personnel specific to contract support requirements. The Contractor may not be the sole user of furnished computer equipment and, therefore, coordination with other Contractors and administrators may be necessary. The Government will furnish appropriate User Ids and passwords for shared resources. Contractor personnel will be provided access to Government electronics such as unclassified, collateral, and SCI e-mail, FAX machines, etc., in support of this requirement.

3.11 Government Furnished Information

The government will provide access to relevant government organizations, information and documentation, manuals, texts, briefs, and associated materials as required and available relative to assigned contract responsibilities. Access will be granted to classified networks as needed.

4.0 SPECIAL CONTRACT PROVISIONS

4.1 Security Concerns and Information Releasibility

4.1.1 Foreign hostile intelligence organizations are continuing to increase the scope of their collection efforts against all aspects of DoD activities and operations. When developing advanced tools for the defense and intelligence communities, inadvertent or overt disclosure of programs currently being pursued or employed must be avoided in order to maintain the technological advantage these capabilities provide. Consequently, it is necessary to impose the requirement that the Contractor not provide any information (discussions, publications, correspondence, etc.) about this effort with any other organization, agency, or person without first requesting, in writing, and receiving release authority from Contracting Officer.

4.1.2 Contractor shall have final US Government issued Top Secret/ Sensitive Compartmentalized Information (TS/SCI) security clearance with a current national Agency Check (NAC). The Contractor shall follow the security requirements outlined in the contract DD FORM 254, Department of Defense Security Classification Specifications. Contractor personnel may be subject to random drug testing.

4.1.2.1 The Contractor shall comply with agency personal identity verification procedures identified in the contract that implement Homeland Security Presidential Directive-12 (HSPD-12), Office of Management and Budget (OMB) guidance M-05-24, and Federal Information Processing Standards Publication (FIPS PUB) Number 201.

(b) The Contractor shall insert this clause in all subcontracts when the sub Contractor is required to have physical access to a federally controlled facility or access to a Federal information system. (Where is this from)

5.0 PERSONNEL

5.1 Personnel provided under this order are critical to the mission of the 480 ISR WG. The Contractor is expected to minimize employee turnover with respect to personnel performing under this PWS. Any replacement personnel proposed must be at least as qualified as the individual being replaced. Qualifications shall be submitted to the Government for replacement personnel. The Government will review the qualifications to ensure compliance this PWS and notify the Contractor Officer prior to the time the personnel change is expected to occur. Contracting Officer will notify the contractor of the Governments concurrence.

5.2 There can be no gaps when personnel leave, rotate, depart, and/or vacant. Overlap is required to maintain and sustain required operations requiring 24 hr/day, 7-day/wk operations. The Government requires 14-day notification for scheduled personnel departures. Contractor is required to fill vacancies when personnel are not present for duty, to include vacations, non-Government training when absence is for a period of 30 consecutive days or more.

6.0 INCREASE OR DECREASE IN REQUIRED CONTRACTOR SUPPORT SERVICES

The 480 ISR WG requires mission critical IT support services, which are in direct support of the global U.S. War on Terrorism. This support is critical in providing logistical and operational support to the U.S. Combat Air Forces in the theatre of war. As a result, the 480 ISR WG mission expands or contracts in accordance with U.S. Combat Air Force operations and support requirements. Changes in U.S. Combat Air Force operations or support requirements will impact (increase or decrease) the level of contract support required by this task order. As such, the amount of communications, technical, systems, and analytical support services may increase or decrease rapidly during the period of performance under this effort.

7.0 EMERGENCY PLANNING WORK

In accordance with DODI 3020.37, the functions under this task order are considered to be mission essential and the Contractor shall be required to continue to perform at the same level during national crisis. The Contract shall develop contingency plan(s) for these tasks to provide reasonable assurance of continuation during crisis conditions. The Contractor shall identify to the government any employees working under this task order having military mobilization recall commitments. The Contractor shall notify the government upon activation or recall of any such personnel.

8.0 APPLICABLE INSTRUCTIONAL INFORMATION (NOT INCLUSIVE) (What are these for)

· AFI 10-701: OPERATIONS SECURITY (OPSEC).

· AFI 21-109: COMMUNICATIONS SECURITY (COMSEC) EQUIPMENT MAINTENANCE AND MAINTENANCE TRAINING.

· AFI 31-101: AIR FORCE INSTALLATION SECURITY PROGRAM.

· AFI 31-401: MANAGING THE INFORMATION SECURITY PROGRAM.

· AFI 33-112: INFORMATION TECHNOLOGY HARDWARE ASSET MANAGEMENT.

· AFI 33-200: INFORMATION ASSURANCE MANAGEMENT.

· AFI 33-201 V2: COMMUNICATIONS SECURITY (COMSEC) USER REQUIREMENTS.

· AFI 33-201 V3: REPORTING COMMUNICATIONS SECURITY (COMSEC) DEVIATIONS.

· AFI 33-277: FORTEZZA OPERATIONAL SECURITY.

· AFMAN 33-223: IDENTIFICATION AND AUTHENTICATION.

· DCID 6/3, PROTECTING SENSITIVE COMPARTMENTED INFORMATION WITHIN INFORMATION SYSTEMS.

· DODI 3020.37: CONTINUATION OF ESSENTIAL DOD CONTRACTOR SERVICES DURING CRISES.

· FAR PART 45: GOVERNMENT PROPERTY.

· JTR: JOINT TRAVEL REGULATION.

· OSHA: OCCUPATIONAL SAFETY AND HEALTH ACT.

· TECHNICAL ORDER 00-20-14: AF METROLOGY AND CALIBRATION.

· TECHNICAL ORDER 00-35D-54, USAF MATERIAL DEFICIENCY REPORTING.

· TITLE 18, UNITED STATES CODE, SECTION 1592: UNLAWFUL CONDUCT WITH RESPECT TO HUMAN TRAFFICKING.

· JOINT DoDIIS/CRYPTOLOGIC SCI INFORMATION SYSTEMS SECURITY STANDARDS.

ATTACHMENT A

Service Delivery Summary

(AQL)

Method of Surveillance

as required by the client agency

Contractor maintains a stable workforce

The Contractor maintains the same personnel to reduce and minimize the need for the Government to expend time/money/effort to retrain and reorient new Contractor personnel.

The Contractor’s turnover rate is no more than 10% semi-annually (total number of personnel assigned to the task order/number of personnel replaced or moved without Government direction)

Client satisfaction as measured through review of monthly activity reports

UNCLASSIFIED/FOR OFFICIAL USE ONLY 1