PWS - DRAFT Sep 2011.docx

PERFORMANCE WORK STATEMENT (PWS)

DRAFT

For 480th Intelligence, Surveillance and Reconnaissance Wing (480 ISR WG) Distributed Common Ground System (DCGS) Communications and Intelligence Analysis Support

September 2011

UNCLASSIFIED/FOR OFFICIAL USE ONLY

UNCLASSIFIED/FOR OFFICIAL USE ONLY 1

Table of Contents

1.0 OVERVIEW

2.0 REQUIREMENTS

3.0 GENERAL INFORMATION

4.0 SPECIAL CONTRACT PROVISIONS

5.0 PERSONNEL

6.0 INCREASE OR DECREASE IN REQUIRED CONTRACTOR SUPPORT SERVICES

7.0 EMERGENCY PLANNING WORK

8.0 APPLICABLE INSTRUCTIONAL INFORMATION

ATTACHMENT

ATTACHEMENT A: CURRENT USED SOFTWARE LISTING

OVERVIEW

1.1 The 480th Intelligence, Surveillance, and Reconnaissance Wing (480 ISRW) have a requirement in support of the AF DCGS intelligence, surveillance and reconnaissance (ISR) mission. This support consists of: Correlating and fusing information and providing tailored regionally-focused ISR to supported C-NAFs, CFACCs and COCOMs; and assisting DGS mission crews in mission preparation and execution. Additional areas of support required include planning, testing, and systems integration support for the AF DCGS weapon system; systems integration management for new systems incorporated into the AF DCGS. Personnel shall be located at Joint Base Langley Eustis, VA and Beale AFB, CA.

2.1 All support shall be directed at ensuring the optimum implementation and integration of AF DCGS applications and digital systems within, and interfacing with, the DCGS communications architecture. The focus shall be on global war fighting operations and weapon system support in the following key ISR mission areas: ISR applications for operations; training and exercise activities, products and support; mission planning products and support; automated data systems; emerging systems and technical evaluations.

REQUIREMENTS

1.1 Information Assurance (IA) Services for 27 Intelligence Squadron (IS), Joint Base Langley Eustis (JBLE), VA.

1.1.1 Contractor shall provide Information Assurance technical services ensuring the security and availability and reliability of enterprise network and associated systems and workstations. The contractor ensures system security functionality, procedural safeguards and implementation strategies are successfully employed to certify and accredit new and upgraded software, hardware and systems. Contractor shall:

1.1.1.1 Initiate, complete, and remediate system and network scans in support of appropriate Certification and Accreditation (C & A) directives; ensure compliance of multi-level security accreditation requirements

1.1.1.2 Develop, modify, and review System Security Authorization Agreements (SSAA) documents, ensuring compliance; develop security policies and supporting operating instructions in accordance with security mandates.

1.1.1.3 Review security, network, and system auditing and remedy identified anomalies

1.1.1.4 Participate in security planning sessions and working groups, updating security information in a time critical manner to meet individual mission requirement milestones, participate in Information System (IS) risk assessment during the C & A process

1.1.1.5 Ensure systems, software, and hardware are operated, maintained, and disposed of in accordance with internal security policies and practices.

1.1.1.6 Initiate protective or corrective measures when a security incident or vulnerability is discovered; reports all security incidents to customer management; conduct IS vulnerability assessments using automated tools

1.1.1.7 Provide support in the areas of new user registration, account creation, password resets, and account termination; ensure all users are properly briefed on IS security responsibilities before gaining access to the system.

1.1.2 Required skills and qualifications include:

1.1.2.1 Shall have three (3) years experience with of Department of Defense (DoD) Intelligence Information Systems (DoDIIS) DoD Information Technology Security Certification and Accreditation Process (DITSCAP)/DoD Information Assurance Certification and Accreditation Process (DIACAP), NSA/CSS Manual 130-1, and applicable/current Air Force (AF) directives accreditation roles, responsibilities and methodologies

1.1.2.2 Shall have three (3) years experience in using security technologies and their application (e.g. operating system features, guards, firewall, security tools)

1.1.2.3 Shall be DoD 8570 certified

1.2 Configuration Management/Engineer for 27 IS and 497 ISR Group (ISRG), JBLE, VA and 548 ISRG, Beale AFB, CA.

1.2.1 The Contractor shall ensure daily systems integration, Systems Engineering and Technical Assistance (SETA) support, and management and control of all software, hardware, system, and network configurations associate with the enterprise. Contractor shall:

1.2.1.1 Provide systems integration management capabilities, planning, and implementation support to the 480 ISR WG and its subordinate active components.

1.2.1.2 Identify, map, account, and record all network and information processing system components, devices, and hardware configurations.

1.2.1.3 Distribute, manage, track, and account for all software applications in accordance with licensing and maintenance agreements.

1.2.1.4 Coordinate regarding collaborative activities among the various sites.

1.2.1.5 Organize and support all configuration management activities, including but not limited to the following activities: configuration identification, weapon system equipment management, release management, change control, and configuration audits. Ensure changes are approved and processed to ensure integrity.

1.2.1.6 Draft and edit configuration management policies for hardware and software; support customers with developing requirements and project scope.

1.2.1.7 Participate in the Configuration Control Board, to include coordinating, scheduling, and facilitation of meetings as needed; and draft agendas and meeting minutes.

1.2.1.8 Develop and maintain database documentation displaying network, system locations, and serial numbers as required for network security accreditation.

1.2.1.9 Ensure systems are in compliance with established DoD and AF policies and directives.

1.2.1.10 Monitor and ensure blueprints, consisting of, the unclassified and classified computers are accurately depicting approved configuration. Participate in operations assessment of existing and future facility requirements relating to impacts on weapon system and network infrastructure and communications-computer systems.

1.2.1.11 Participate in operations assessment of existing and future facility requirements relating to impacts on weapon system and network infrastructure and communications-computer systems.

1.2.2 Required skills and qualifications include:

1.2.2.1 Shall be DoD 8570 certified

1.2.2.2 Shall have three (3) years experience in hardware accountability, software and hardware licensing and maintenance agreement terminology

1.3 Network Administration for 27 IS, JBLE, VA

1.3.1 The Contractor shall provide daily management of network infrastructures to include technical solutions for new requirements, installation, modification, removal and monitoring of network infrastructure resources. Contractor shall:

1.3.1.1 Provide fault isolation and incident resolution support for networks, IA Suites using Government provided network analysis tools and applications (e.g. HPOpenview, CISCO Works)

1.3.1.2 Provide technical assistance in the configuration, optimization, troubleshooting and software maintenance of IA Suites (firewalls, IDS, etc.), routers, switches, servers, workstations and overall network and long haul communication circuit support.

1.3.1.3 Provide test and evaluation assistance for new technology. Prepare reports detailing the results of the test and evaluation including specific recommendations (CDRL).

1.3.1.4 Provide detailed documentation on all tasked actions that affect the operation of the system environment, to include but not limited to: system trouble calls handled, configuration changes and new products or solutions.

1.3.1.5 Engineer network solutions in an Internet Protocol (IP), Gigabyte Ethernet (GIG-E) and Asynchronous Transfer Mode (ATM) Local Area Network (LAN)/Wide Area Network (WAN) environment.

1.3.1.6 Design, document, and provide tech-solutions to customers for classified networks.

1.3.1.7 Work with vendors, and other military organizations to design possible solutions for classified networks.

1.3.1.8 Provide timelines and cost estimates for the new installation of local and remote networks to accommodate voice, video and data.

1.3.1.9 Configure, troubleshoot, and maintain Voice over Internet Protocol (VoIP) phones and Video Teleconferencing (VTC) equipment. Create Virtual Local Area Networks (VLANs), Configure Quality of Service (QOS), and port-security in a voice network infrastructure. Ensure video traffic is separated from other types of data to ensure high quality of service to video customers.

1.3.1.10 Create network infrastructure to support real-time (RT) and near real-time (NRT) high-bandwidth video feeds.

1.3.1.11 Administer and manage Microsoft (MS) Windows Server Dynamic Host Configuration Protocol (DHCP) scopes, General Dynamics Encryption Manager (GEM-X), HPOpenview, Cisco Works, Cisco Access Control Server (ACS) Terminal Access Controller Access-Control System (TACACS+)

1.3.2 Required skills and qualifications include:

1.3.2.1 Shall be DoD 8570 certified

1.3.2.2 Shall have one (3) years experience with configuration and management of Cisco Routers and Switches, Marconi/Ericsson ATM devices, Juniper WAN Accelerators, and TACLANE and FASTLANE encryption devices

1.3.2.3 Shall have three (3) years experience administering IP protocol network to include VoIP, VTC, fiber optic technologies

1.4 Windows Systems Administration for 27 IS, JBLE, VA.

1.4.1 The Contractor shall maintain systems and applications associated with 27 IS/SCB communications to include Windows Domain Servers and associated applications such as, but not limited to, MS Active Directory, MS Exchange, MS System Center Configuration Management (SCCM), MS SQL, MS SharePoint, Symantec Antivirus, BMC Remedy, NetIQ Directory Administrator (DRA), VMware, and backups. Contractor shall:

1.4.1.1 Provide Tier 2 support, based on industry standards, to clients for any system problems and anomalies and support to trouble tickets submitted via the electronic problem reports system.

1.4.1.2 Prepare systems (i.e. domain servers) for security accreditation.

1.4.1.3 Install, configure, and maintain Windows operating systems, to include Operating System (OS), application software patches and service packs.

1.4.1.4 Perform Tier 2 user account, group, and home directory maintenance for workstations and servers, in coordination with 480 ISR Wing Information System Security Officers (ISSO).

1.4.1.5 Manage user/group policies/rights and conduct auditing for same.

1.4.1.6 Review security, network, and system auditing and remedy identified anomalies

1.4.1.7 Analyze and resolve problems associated with workstation and server hardware, operating systems, and applications software, adhering to mandated requirements and guidelines; create and implement policies and procedures for ensuring the security and integrity of all servers.

1.4.1.8 Prepare, test, and implement scripts to simplify system tasks for domain core services.

1.4.1.9 Develop and perform backup and recovery procedures for domain core services.

1.4.1.10 Utilize and manage media backup of RAID storage devices.

1.4.1.11 Maintain and administer laptops, Test and Integration Facility workstations, and Test Bed workstations.

1.4.1.12 Research, test and document prior to implementation into operational environment, in the in-house test bed, Configuration Control Board (CCB) recommended proposals; develop implementation and test plan for migrating CCB-approved software and hardware changes into operational environment; implement CCB-approved changes into operational environment.

1.4.1.13 Support 480 ISR Wing ISSO and 27 IS/SCB Network Security Managers to identify and resolve security related workstation issues.

1.4.1.14 Review, evaluate, design, develop, implement, administer, and maintain SQL databases, as required to support Windows domain services.

1.4.1.15 Interface with AF ISR Agency, 480 ISR WG staff offices, 27 IS engineers and remote engineers on future changes to the domain, server and workstation architecture.

1.4.1.16 Evaluate and recommend improvements to the security posture of server and computer systems.

1.4.1.17 Develop acceptance test plans for new and improved computer systems.

1.4.1.18 Install, configure, troubleshoot and identify ambiguities, and secure the servers.

1.4.1.19 Support military and Government personnel on systems.

1.4.2 Required skills and qualifications include:

1.4.2.1 Shall be DoD 8570 certified

1.4.2.2 Shall have three (3) years of experience in administering a Microsoft Windows 2003/2008 Server networked environment consisting of multiple servers operating a variety of networked applications. A current certification as a Microsoft Certified Systems Engineer (MCSE.) can be substituted for half the required experience.

1.4.2.3 Shall have three (3) years of experience in administering a Virtual Server networked environment consisting of multiple servers operating a variety of networked applications. A current certification VMware Certified Professional (VCP) can be substituted for half the required experience.

1.4.2.4 Shall have three (3) years of experience in administering SAN Systems (e.g. EMC/DELL, NetApp)

1.5 UNIX Systems Administration for 27 IS, JBLE, VA

1.5.1 The Contractor shall maintain systems and applications associated with 27 IS/SCB Network and Communication architecture to include: Oracle/Solaris, Trusted Solaris and associated ISR applications such as, but not limited to, GaleLite, UNICORN, Image Access Solution (IAS), Information Support Server Environment (ISSE) Guard, and Imagery Product Library (IPL), Multimedia Message Manager (M3), Multi-level Database Replication (MLDBR), and Transmission Format Requirements Document (TFRD) Converter. Contractor shall:

1.5.1.1 Provide Tier 2 support, based on industry standards, to clients for any system problems and anomalies and support to trouble tickets submitted via the electronic problem reports system.

1.5.1.2 Prepare systems (mission servers, UNIX workstations) for security accreditation.

1.5.1.3 Install, configure, and maintain Solaris operating systems, to include Operating System (OS), application software patches and, service packs

1.5.1.4 Perform user account, group, and directory maintenance for clients in coordination with 480 ISR Wing Information System Security Officers (ISSO). Manage user/group policies and rights and conduct auditing of same.

1.5.1.5 Review security, network, and system auditing and remedy identified anomalies

1.5.1.6 Analyze and resolve problems associated with UNIX workstation and server hardware, operating systems, and applications software, adhering to mandated requirements and guidelines.

1.5.1.7 Prepare, test, and implement scripts to simplify system tasks for domain core services

1.5.1.8 Perform backup and recovery procedures utilizing and managing media backup of RAID storage devices.

1.5.1.9 Maintain Test and Integration Facility workstations, and Test Bed workstations

1.5.1.10 Support 480 ISR Wing ISSO and 27 IS/SCB Network Security Managers to identify and resolve security related server, workstation and application issues

1.5.1.11 Support military and Government personnel on systems

1.5.2 Required skills and qualifications include:

1.5.2.1 Shall be DoD 8570 certified

1.5.2.2 Shall have five (5) years experience in administering and managing UNIX operating systems a contiguous networked system of different platforms

1.6 Client Systems Administration (CSA) for 27 IS, JBLE, VA

1.6.1 The Contractor shall maintain workstations and applications associated with 27 IS/SCB Network and Communication architectures to include Oracle, Solaris and Windows Workstations. CSA support provided to facility-wide NIPRnet, SIPRnet, and Langley campus-wide JWICs and NSAnet infrastructures. Contractor shall:

1.6.1.1 Provide Tier 1 and Tier 2 support based on industry standards, support to clients for any system problems/anomalies and support to trouble tickets submitted via the electronic problem reports system.

1.6.1.2 Prepare member workstations for security accreditation.

1.6.1.3 Install, configure, and maintain Windows operating systems, to include System (OS), and application software patches and service packs.

1.6.1.4 Perform Tier 1 and Tier 2 user account, group, and home directory maintenance for workstations and member servers, in coordination with 480 ISR Wing Information System Security Officers (ISSO).

1.6.1.5 Perform printer software configuration and maintenance

1.6.1.6 Analyze and resolve problems associated with workstation and member server Hardware, operating systems, applications software, and 480 ISR WG ISSO and 27 IS/SCBE Network Security Manager identified security related issues while adhering to requirements and guidelines

1.6.1.7 Prepare, test, and implement local scripts to simplify system tasks

1.6.1.8 Perform local back-up and recovery procedures utilizing and managing media backup and Redundant Array of Inexpensive Disks (RAID) storage devices

1.6.1.9 Maintain and administer laptops, Test and Integration Facility workstations, and Test Bed workstations.

1.6.1.10 Test all proposed changes on in-house test bed prior to implementation into operational environment.

1.6.1.11 Research, test and document prior to implementation into operational environment, in the in-house test bed, Configuration Control Board (CCB) recommended proposals; develop implementation and test plan for migrating CCB-approved software and hardware changes into operational environment; implement CCB changes into operational environment.

1.6.1.12 Evaluate and recommend improvements to the security configuration of server and computer systems.

1.6.1.13 Develop acceptance test plans for new/improved computer systems.

1.6.1.14 Support lower skill level military and Government personnel on systems

1.6.2 Required skills and qualifications include:

1.6.2.1 Shall be DoD 8570 certified

1.6.2.2 Shall have two (2) years experience in computer/hardware/software troubleshooting and help desk support.

1.6.2.3 Shall have two (2) years hands-on work experience of Microsoft Windows operating platforms.

1.6.2.4 Shall have two (2) years hands-on work experience of Microsoft Office Suite Application and Word Perfect software.

1.6.2.5 Shall have two (2) years experience in Windows XP/Vista image development using Symantec Ghost or similar software. Experience shall show Windows image creation in a network environment.

1.7 Database Administration for 27 IS, JBLE, VA.

1.7.1 The contractor shall provide analysis, troubleshooting, installation, operations, maintenance, and documentation for Oracle, Microsoft Sequel Server (SQL) and Sybase databases. Contractor shall:

1.7.1.1 Develop and program database designs to enable database-driven content on the Internet providing user interface capability to databases.

1.7.1.2 Web managers and developers shall collect requirements and implement enabling technologies within a strict security environment

1.7.1.3 Monitor and compile statistics in order to develop and deliver monthly status reports to technical and non-technical audiences.

1.7.1.4 Provide analysis, troubleshooting, installation, operations, maintenance, and documentation relative to operational database and associated database structures

1.7.1.5 Install, configure and maintain the database server software, which will be used as the database engine for 480 ISR Wing and other units and agencies web based applications that require a database.

1.7.1.6 Provide database availability and recoverability based on the criticality of the system in satisfying mission requirements.

1.7.1.7 Establish and maintain written procedures for backup and recovery of database

1.7.1.8 Perform daily, incremental, and weekly full exports of databases in addition to online backups and operating system’s cold backups: verify the integrity of the regularly scheduled backups of the database data.

1.7.1.9 Maintain user accounts and permissions, schema, logical database structure while adhering to security policy procedures: provide support of remote access for users

1.7.1.10 Monitor database performance to ensure integrity of data; provide tuning of the database for optimal performance; independently resolve problems and report findings

1.7.2 Required skills and qualifications include:

1.7.2.1 Shall be DoD 8570 certified

1.7.2.2 Shall have three (3) years experience with Oracle database and Lotus Notes administration. Oracle Certified Professional (OCP) certification can be substituted for half of the required experience.

1.8 Web Tools Support of Infrastructure for 27 IS, JBLE, VA.

1.8.1 The Contractor shall maintain web tools supporting 480 ISR WG ISR mission requirements, to include, developing web-based applications to collect, archive and present metrics associated with 27 IS/SCB operations and production activities. Contractor shall develop and maintain web based applications in support of mission requirements. Contractor shall:

1.8.1.1 Develop, test, implement, administrate and maintain operation of the 480 ISR WG ISR web based applications for all levels of security classification and resolve technical and administrative problems.

1.8.1.2 Provide support and assist in 480 ISR Wing integration activities to identify procedural changes and processes that would enhance the overall environment

1.8.1.3 Consult with all program management departments to coordinate ongoing updates and maintenance of the ISR websites

1.8.1.4 Create and maintain processes/procedures for information installed on the web servers, training staff on the use of the Content Management Systems and troubleshooting problems with it; collaborating with Systems personnel, program staff and a Wing-wide working group to troubleshoot, test and oversee the launch of new ISR website products.

1.8.2 Required skills and qualifications include:

1.8.2.1 Shall be DoD 8570 certified

1.8.2.2 Shall have two (2) years of experience developing web based applications utilizing software tools: Cold Fusion, HTML, and SQL

1.9 Project Management for 497 ISRG, JBLE, VA.

1.9.1 The contractor shall support project management in the coordination, implementation, execution, control and completion of 497 ISRG projects to include weapon system, network infrastructure and communications-computer systems upgrades, modifications and new hardware and software. Contractor shall:

1.9.1.1 Lead the planning, coordination, integration and implementation of projects, new capabilities, modifications and upgrades; and participate in teleconferences, briefings, demonstrations, working groups, technical meetings, operations meetings, design reviews, and requirements boards.

1.9.1.2 Review and identify project scope and deliverables, and track deliverables.

1.9.1.3 Define project tasks, resource requirements, timelines, track project deliverables and project evaluations and assessment.

1.9.1.4 Review and analyze training, logistics and site implementation plan documentation and provide inputs to Group leadership.

1.9.1.5 Provide project management oversight for all Distributed Ground System- One (DGS-1) weapon system and in coordination and monitoring briefings, meetings, daily reports and progress during the install effort.

1.9.1.6 Attend operations meetings to maintain situation awareness of mission tempo.

1.9.1.7 Draft, clarify customer requirement inputs, edit, and submit weapon system modification proposals and trace until resolved.

1.9.1.8 Draft, review, coordinate edits and submits communications-computer requirements with appropriate outside agencies.

1.9.1.9 Coordinate weekly integration meetings and briefings; provide and distribute minutes.

1.9.1.10 Ensure all weapons system, network infrastructure and communications-computer system requirements are evaluated for integrity and validity

1.9.1.11 Provide technical advice on tasking, processing, exploitation, and dissemination operations and systems; hardware and software, information systems and multi-intelligence analysis and training.

1.9.1.12 Monitor and review Service Level Agreement and Memo of Agreement to ensure best interest of the units are accurately and efficiently represented.

1.9.1.13 Review and evaluate war, support and contingency plans to evaluate impact on weapon system, network infrastructure and communications-computer systems resources.

1.9.1.14 Participate in operations assessment of existing and future facility requirements relating to impacts on weapon system and network infrastructure and communications-computer systems.

1.9.1.15 Review and comment on security policies and procedures in accordance with AF information and security policies and directives to gain authorization for software and hardware on AF networks, monitor compliance, and define security policies and procedures for the certification and accreditation for new equipment/systems.

2.9.2 Required skills and qualifications include: Shall have two (2) years experience in project management dealing with the integration of IT technology, network infrastructure and software.

1.10 DCGS Infrastructure Imagery Dissemination Support for 27 IS, JBLE, VA.

1.10.1 The Contractor shall perform imagery dissemination support across multi-domain networks utilizing various national and theater level imagery storage and retrieval databases and tools. Reference Attachment A, for a list of current software used. Contractor shall:

1.10.1.1 Provide Tier-1 Help Desk imagery dissemination support for Image Access Solutions (IAS), Image Product Library (IPL), Unified Collection Operations Reporting Network (UNICORN) and Command Image Library (CIL) systems and databases; including demonstrated functional knowledge of system components.

1.10.1.2 Monitor and maintain the IPL’s storage databases and perform data verification for finished image products prior to ingest to the server.

1.10.1.3 Monitor and maintain the IAS and CIL databases and populate with required raw imagery necessary to meet customer needs.

1.10.1.4 Complete work orders as assigned thru Management Information System Tool (MIST).

1.10.1.5 Support Wing participation as directed in Humanitarian Aid/Disaster Relief (HA/DR Defense Support to Civil Authorities (DSCA), Non-combatant Evacuation Operations (NEO) events and various Joint/Theater Exercises by posting products to various multi-domain servers and portals (e.g. IPLs, WebPages like APAN, HDDS, USGS).

1.10.1.6 Perform routine system maintenance on imagery dissemination databases and update work center documents (e.g. mission logs, how to manuals, newcomer training guides).

1.10.1.7 Provide support on a 24-hour, 7-day a week basis

1.10.2 Required skills and qualifications include:

1.10.2.1 Shall have two (2) years experience within current intelligence career field working with intelligence analyst community software, databases and community reporting standards in a tactical and/or national environment.

1.10.2.2 Shall have two (2) years experience working with various commercial, airborne and national collection platforms (e.g. panchromatic, optical, radar, infrared and multi-spectral).

1.10.2.3 Shall have two (2) years experience with DoD and intelligence community automated collaborative tools and networks, such as Intelink and Intellipedia.

1.10.2.4 Understanding of theater and national-level collection management functions, automated systems, processes and procedures.

1.11 ISR Systems Management Integration for 480 ISRW, JBLE, VA.

1.11.1 The Contractor shall meet the Air Forces ISR mission requirements with special emphasis on the DCGS/Processing, Exploitation and Dissemination System (PEDS) Operations. Contractor shall:

1.11.1.1 Manage website database design, implementation, integration, content management, planning, documentation, Graphical User Interface (GUI) design, troubleshooting 24x7 supports for UNICORN and Management Information System Tool (MIST).

1.11.1.2 Must advance the weapon system through quick development and fielding of web application tools to include installs of patches, system testing and documentation.

1.11.1.3 Update and modify the UNICORN system, MIST, Automated User Management (AUM), and the 480th ISR WG Tasking Toolset along with related web programs

1.11.1.4 Ensure newly created programs used by the 480th ISR WG are maintained and developed to industry standards and shall not delay process and response time

1.11.1.5 Work closely with the XC Program Managers to ensure all the web related development and UNICORN development needs of the Wing and the DCGS are met.

1.11.1.6 Provide quick response to capabilities submitted by users and approved by the Wing for incorporation into the application to allow flexibility to the overall weapon system capability.

2.11.2 Required skills and qualifications include: Shall have two (2) years of experience in AF DCGS weapon system and its associated communications architectures and systems connectivity.

1.12 Integration and Technical Support for 480 ISRW, JBLE, VA.

1.12.1 The Contractor shall support and provide guidance in planning, testing and systems integration for systems and networks integrated within the Wing. Systems include but not limited to the IAS, ISSE Guard, IPL, FVEYs, WAAS-DIT, AFINTNET, JWICS, CENTRIX, and CENTAUR. Contractor shall:

1.12.1.1 Plan, test, implement and integrate systems and capabilities that are external server/applications that interface with the AF DCGS architecture, related networks and weapon system support in intelligence applications for operations; training and exercise activities, products and support; mission planning products and support; automated data systems; emerging systems and technical evaluations.

1.12.1.2 Develop concepts and capabilities to enhance ISR data exploitation, intelligence production, dissemination activities, and operational support

1.12.1.3 Provide communications and networks systems integration and engineer support to the Wing and associated organizations to meet the Air Forces ISR mission requirements with special emphasis on the non-DCGS systems

1.12.1.4 Support in the upgrades on baseline systems and plans for future/emerging architectures; identify new IT capabilities which may support the Wing mission sets and participate in multiple Integrated Product Teams (IPTs)

1.12.1.5 Review Wing related DCGS Engineering and Configuration Management packages submitted as changes to the baseline for impact to 480 ISR WG operations; provide engineering support for ISR network systems; make recommendations for system design changes and provide engineering assessments for expansion to ensure the Wing has the required operational capabilities to meet the tasking assigned to the 480 ISR WG and the AF DCGS Enterprise in general. Inputs shall be documented and provided to the XC leadership via e-mail and briefings (verbal/written).

1.13 Wing Publishing and Forms Management, Freedom of Information Act (FOIA) and Privacy Act (PA) support for 480 ISRW, JBLE, VA.

1.13.1 The Contractor shall serve as the Wing Publishing and Forms Manager. The contractor shall develop, analyze, evaluate, and establish plans, policies, procedures, and standards for publications and forms management. Contractor shall:

1.13.1.1 Provide management and technical guidance to the Wing staff and field units regarding management, development, coordination, and approval of publications and forms. Interpret Air Force and AF ISR Agency guidelines and formulate Wing methods of compliance

1.13.1.2 Establish standard procedures to support offices of primary responsibility when developing new or revised Wing publications. Develop Wing supplementation and operating instructions and ensure issues with publications are properly identified.

1.13.1.3 Implement the Air Force Electronic Publishing Program. Oversee the management of the Wing library and e-publishing web pages for publications and forms ensuring currency and timely postings

1.13.1.4 Oversee sending Air Force Department of Publishing Office information for each Wing form for placements in the Product Announcement and Master Catalog

1.13.1.5 Serve as focal point for electronic forms and implement the AF electronic forms initiatives, objectives and goals to improve the efficiency and productivity of Wing forms. Provide guidance for use of forms in developing Wing electronic systems and reviews systems being implemented in the Wing for forms implementation

1.13.1.6 Oversee disposal of publication and forms records in accordance with applicable directives

1.13.1.7 Establish a training program for Wing publications and forms management personnel involved in the development and processing cycle. Survey the Wing program to determine effectiveness, identifies problem areas, formulates solutions and initiates actions to eliminate problems or improve operations.

1.13.1.8 Provide advice, assistance, policy guidance, and staff advisory services to the 480 ISRW units and the denial authority

1.13.1.9 Prepare and monitor responses to FOIA requests generated by the general public, media, prospective government contractors, and public interest groups. Prepare administrative appeals for submission to the Secretary of the Air Force. Answer all congressional queries pertaining to FOIA requests

1.13.1.10 Develop policies and procedures for the identification marking, handling and release or denial of For Official Use Only (FOUO) information

1.13.1.11 Develop and oversee the implementation of policies, principles, standards and guidelines on privacy, confidentiality, security disclosure and sharing of information collected or maintained by or for the Wing in accordance with public law. Provide guidance for collecting, safeguarding, maintaining, using, accessing and disseminating personal information, regardless of media

1.13.1.12 Review Publications and Forms to assure privacy and public access issues are addressed

1.13.1.13 Evaluate automated systems, applications, and web sites for PA requirements and ensures system or application is published as applicable

1.13.1.14 Investigate alleged violations, ensure personal information gathered on individuals is maintained in an approved system of records, and satisfies legal requirements

1.13.1.15 Oversee FOIA and PA training for 480 ISRW units FOIA and PA monitors.

1.14 ISR Intelligence Analysis for 548 ISRG, Beale AFB, CA and 497 ISRG, JBLE, VA.

1.14.1 The Contractor shall research, gather, collate, analyze, fuse, and report ISR activity in support of the assigned mission of the supported organization. All contractor personnel assigned to a crew duty position shall complete training requirements and maintaining currency and Mission Ready (MR) status within the guidelines of AFISRAGM 14-202 Volume 1 (AF DCGS Training Program) and AFISRAGM 14-202 Volume 2 (AF DCGS Standardization and Evaluation) as applicable for their assigned crew position. Contractor shall:

1.14.1.1 Perform shift work in support of AF DCGS weapons system 24/7 operations

1.14.1.2 Correlate and fuse information using at least two (2) Imagery Intelligence (IMINT) and Signals Intelligence (SIGINT) sources and provide tailored regionally-focused intelligence supported C-NAFs, CFACCs, COCOMs, and AF DCGS mission crews

1.14.1.3 Generate Analysis Reports and regionally focused intelligence updates to support mission operations

1.14.1.4 Support Government and military personnel in support training for military and Government analysts

1.14.1.5 Test, evaluate, and assist in the integration of new technology or applications associated with gathering, analyzing, fusing, and reporting multi-source intelligence information in a network-centric environment

1.14.1.6 Develop and present situational awareness data, trend and pattern analyses, all-source analysis reports, briefing products and verbal and textual responses to requests for information from US, Allied and Coalition warfighters and agencies.

1.14.1.7 Produce pre-mission briefings, weekly activity reports (WARs), storyboards, current intelligence briefs and other associated products.

1.14.1.8 Conduct independent research and techniques using national intelligence databases

1.14.2 Required skills and qualifications included:

1.14.2.1 Shall have completed a commercial, military or government all source analysis training course or certified in a specialized intelligence career field (i.e. Imagery and Signal Analysis)

1.14.2.2 Shall have three (3) years experience in ISR sensors and platforms

1.14.2.3 Shall have three (3) years experience in data mining and research analysis applications and technology

1.14.2.4 Shall have three (3) years experience with the national intelligence community reporting data bases and standards

1.15 Intelligence Analyst Training for 548 ISRG, Beale AFB, CA and 497 ISRG, Langley AFB, VA.

1.15.1 Contractor shall:

1.15.1.1 Instruct to all source, correlation, fusion, analysis and multi-intelligence training

1.15.1.2 Instruct research, data mining and all source reporting techniques and procedures in appropriate format and classification levels

1.15.1.3 Develop and deliver basic, intermediate and advanced multi-intelligence training packages that consist of lesson plans, course charts, course resource estimates and study guides, to students in a formal training environment.

1.15.1.4 Support development and revision of DCGS Initial and Mission Qualification courses that are instructional systems design (ISD) compliant.

1.15.1.5 Instruct and identify, retrieve, fuse, and supply network and all-source threat and vulnerability data from current systems, data stores, and local files for the purposes of creating and disseminating all-source analysis and reporting, enhancing situations awareness in support of mission objectives, priorities, or exigent operational needs

1.15.1.6 Instruct on processes of performing technical analysis against target systems and networks, characterize target network capabilities and vulnerabilities, and support development of new techniques to exploit targets

1.15.1.7 Instruct on procedures for performing post-mission multi-INT analysis, produce technical intelligence reports

1.15.2 Required skills and qualifications included:

1.15.2.1 Shall have completed a commercial, military or government all source analysis training course

1.15.2.2 Shall have at least five (5) years of relevant research, data mining and correlation analysis experience

1.16 Mission Planner for 548 ISRG, Beale AFB, CA and 497 ISRG, JBLE, VA.

1.16.1 Contractor shall:

1.16.1.1 Generate U-2 navigational tracks to collect multi-intelligence data on enemy targets in support of theater combat, strike, and no-fly zone enforcement plans

1.16.1.2 Support the management of operational procedures for theater sensor-planning personnel and update positional governing documents and mission crew checklists.

1.16.1.3 Plan and execute FMV and imagery collection for U-2, Global Hawk, Reaper, and Predator reconnaissance missions.

1.16.1.4 Work directly with IMINT, SIGINT and DART crews and applicable back shops on Standardization and Evaluation, Training, Mission Management

1.16.1.5 Manage weapons and tactics-related projects

1.16.1.6 Manage quality control and formal feedback programs to improve theater ISR collection operations.

1.16.1.7 Support mission planning of ISR platforms that support tactical on-the-ground war fighter operations. Develop and document terminology, tactics, techniques and procedures. Develop and present situational awareness data, trend and pattern analyses, all-source analysis reports, briefing products and verbal and textual responses to requests for information.

1.16.1.8 Capture and present DGS measures of performance and ISR mission effectiveness in support of AF ISR Agency and the DCGS weapon system policies, instructions and other supporting documentation, as directed by group leadership.

1.16.1.9 Produce pre-mission briefings, weekly activity reports (WARs), storyboards, and other associated products as directed.

1.16.1.10 Research, write and present mission planning summary reports using national and tactical intelligence databases.

1.16.2 Required skills and qualifications included:

1.16.2.1 Completed a commercial, military or government Imagery Analysis training course

1.16.2.2 Shall have three (3) years of DCGS weapon system experience

1.17 Computer Help Desk Support for 548 ISRG, Beale AFB, CA and 497 ISRG, JBLE, VA

1.17.1 The Contractor shall provide network and system administrator support. These individuals shall perform planning, programming, systems administration, and operational support on DGS-2 SCI, collateral and unclassified networks and their related Automated Data Processing (ADP) and communications infrastructures. Contractor shall:

1.17.1.1 Include research and recommendations on ADP and communications system upgrades; system configuration, maintenance support; and daily troubleshooting and problem resolution on the three (3) networks and their related ADP and communications systems as directed.

1.17.1.2 Shall be subject to recall under emergency or major exercise conditions.

2.17.2 Required skills and qualifications included: Shall be DoD 8570 certified.

1.18 AF DCGS ISR Analysis and Imagery for 548 ISRG, Beale AFB, CA and 497 ISRG, JBLE, VA.

1.18.1 Contractor shall:

1.18.1.1 Perform shift work in support of AF DCGS weapons system 24/7 operations

1.18.1.2 Process, exploit and report on each image tasked for exploitation within theater-established timelines.

1.18.1.3 Meet Wing operating instruction standards for GEOINT weekly production quotas.

1.18.1.4 Produce products and reports for all images collected, assigned and identified by the imagery mission supervisor for exploitation.

1.18.1.5 Exploit, produce, and report on DCGS imagery collects while thoroughly answering each essential elements of information (EEI).

1.18.1.6 Exploit Full Motion Video (FMV) imagery collected by ISR sensors; exploit and analyze a variety of imagery types including National Technical Means.

1.18.2 Required skills and qualifications included:

1.18.2.1 Shall have completed a commercial, military or government Imagery Analysis training course

1.18.2.2 Shall have three (3) years experience in ISR imagery sensors and platforms

1.18.2.3 Shall have three (3) years experience in Geospatial applications and technology

1.19 Security Analysis for 548 ISRG, Beale AFB, CA and 497 ISRG, JBLE, VA.

1.19.1 Contractor shall:

1.19.1.1 Analyze the Government organization's security program, policies and procedures to ensure compliance with applicable information, physical, industrial, and personnel security directives.

1.19.1.2 Develop and submit facility and equipment security accreditation packages.

1.19.1.3 Develop and manage security education and refresher training; develop and coordinate Security Operation Plans (SOPs) and tactics, techniques and procedures (TTP).

1.19.1.4 Develop, coordinate, and execute security objectives for personnel security issues that include but not limited to all administrative processing of unit personnel and access to Joint Personnel Adjudication System (JPAS) at the level 3 and 6 for management of those personnel; and assist with coordinating actions with local and national agencies to obtain security accreditation of the new facility.

1.19.1.5 Participate in security-related assessments and investigations

2.19.2 Required skills and qualifications included: Shall have three (3) years experience with industrial, personal and physical security program and non-disclosure processes and applications.

1.20 Imagery Analyst Training for 548 ISRG, Beale AFB, CA and 497 ISRG, JBLE, VA.

1.20.1 Contractor shall:

1.20.1.1 Instruct and develop geospatial analysis and remote sensor training

1.20.1.2 Participate in a teaming arrangement with the Government geospatial analysis and imagery instructors

1.20.1.3 Instruct the application of Geospatial Information Systems techniques and instruct on the theory, techniques, procedures, and sensors used to produce digital and hardcopy geospatial intelligence products from remotely sensed imagery.

1.20.1.4 Develop and deliver basic, intermediate and advanced multi-intelligence training packages that consist of lesson plans, course charts, course resource estimates and study guides, to students in a formal training environment.

1.20.1.5 Develop and revise of DCGS Initial and Mission Qualification courses are instructional systems design (ISD)-compliant.

1.20.1.6 Instruct multimedia course instructional materials, equipment, and non-traditional National Technical Means, Measurement and Signature Intelligence data.

1.20.2 Required skills and qualifications included:

1.20.2.1 Shall have completed a commercial, military or government Imagery Analysis training instructor course

1.20.2.2 Shall have five (5) years experience in ISR sensor and platform

1.20.2.3 Shall have three (3) years experience in Geospatial applications and technology as an Instructor and Evaluator

1.21 ISR Mission Management Support Analysis for 548 ISRG, Beale AFB, CA and 497 ISRG, JBLE, VA

1.21.1 Contractor shall:

1.21.1.1 Manage quality control and formal feedback programs to improve theater ISR collection operations.

1.21.1.2 Capture and present DGS measures of performance and ISR mission effectiveness in support of AF ISR Agency/ DCGS weapon system policies, instructions and other supporting documentation.

1.21.1.3 Perform trend analysis derived from combat elements, ISR production centers and open sources to prepare JIPOE-related data / products.

1.21.1.4 Capture, assess, and perform trend analyses and report ground station and ISR platform and sensor metrics.

2.21.2 Required skills and qualifications included: Shall have at least five (5) years of relevant mission management experience.

1.22 Weapons and Tactics Analysis for 548 ISRG, Beale AFB, CA and 497 ISRG, JBLE, VA

1.22.1 Contractor shall:

1.22.1.1 Manage weapons and tactics-related projects within a portfolio that may be “INT-centric” (i.e., IMINT or SIGINT only), or may be “problem-centric” (i.e., efforts to counter improvised explosive devices).

1.22.1.2 Work directly with IMINT, SIGINT and DART crews and applicable back shops on Standardization and Evaluation, Training, Mission Management

1.22.1.3 Recognize weaknesses in TTPs and equipment, find constructive solutions, and make recommendations about potential improvements for key squadron and group leaders.

1.22.1.4 Document tactics of ISR platforms that support tactical on-the-ground war fighter operations. Develop and document terminology, tactics, techniques and procedures.

2.22.2 Required skills and qualifications included: Shall have at least five (5) years of DCGS weapon system experience.

1.23 Facility Management for 548 ISRG, Beale AFB, CA and 497 ISRG, JBLE, VA

1.23.1 Contractor shall:

1.23.1.1 Support Wing and Group staff personnel in providing information requested concerning facility planning, management, and engineering support

1.23.1.2 Support facility engineering requirements at AF DCGS units worldwide

1.23.1.3 Interface with other vendors and various Wing personnel, including but not limited to working with AFISRA personnel and external vendors on facility improvements requested by Wing employees and users, and solving problems.

2.23.2 Required skills and qualifications included: Shall have three (3) years of training or experience in Facility Management.

1.24 Civilian Personnel Administration Support for 480 ISRW, JBLE, VA.

1.24.1 Contractor shall support the Wing in civilian personnel management. The contractors shall analyze civilian personnel and career development matters and develop plans to address existing and future requirements. Contractor shall:

1.24.1.1 Present reports on status of these programs and analyzes and discusses plans, studies and problem areas that have adverse impact on mission accomplishment

1.24.1.2 Support the customer's staff with all aspects of the Defense Civilian Intelligence Personnel System (DCIPS) program to include; Performance Appraisal Application (PAA), Pay Pool Processes, Pay Setting, Civilian Training, hierarchy maintenance etc

1.24.1.3 Support higher headquarters program managers to keep abreast of DCIPS program requirements.

1.24.1.4 Support with development of policy governing civilian personnel matters, using guidance and regulations disseminated from Civilian Personnel Office and the DCIPS functional community.

1.24.1.5 Plan, schedule, and administer the Civilian Management Board (CMB) meetings; prepare agenda items, presentations and minutes.

1.25 Reserve Program Management Assistance for 480 ISRW, JBLE, VA: The Contractor shall be responsible for full range of analytical task related to the intelligence reserve program and duties as outlined in paragraph 2.26. Review and process daily tour requests for the 480 ISR WG and its primary subordinate units. Works directly with the AF ISR Agency, RMG Det 6, and USAF/A2H to forecast Fiscal Year Military Personnel Appropriation (MPA) man-day requirements. Obtains Reserve Appropriation (RPA) days along with MPA days for additional wartime and critical steady state support to 480 ISR Wing.

2.26 Intelligence Officer Management for 480 ISRW, JBLE, VA: The Contractor shall be the point of contact (POC) for Intelligence Officer (014N) Assignments and Requisition Review. Coordinate on personnel changes and manpower actions affecting 14N resources. Support AFISRA 14N Functional Area Manager with forecasting Squadron Director of Operations leadership opportunities. Queries 480 ISR Wing and Group leadership on a bimonthly basis regarding Goodfellow AFB (Lt/Capt) graduate requirements, coordinates prioritized list with 480 ISR WG/DO, as well as 480 ISR WG/CV/CC for final approval.