Exhibit B Performance Plan.pdf

FOR OFFICIAL USE ONLY

PERFORMANCE PLAN

FOR

METIS (T/1403)

JUNE 2010

1. PURPOSE: The purpose of this Performance Plan is to establish procedures for monitoring, reporting and evaluating the performance of the contractor for work performed pursuant to the Performance Work Statement (PWS) for METIS.

2. OBJECTIVE: This Performance Plan is designed to provide the Multi-Functional Team (MFT) with a vehicle to ensure delivery of the desired mission support services within cost and on schedule. The Performance Plan will provide the Quality Assurance Personnel (QAP) with a systematic surveillance method for each item listed on the Services Summary.

3. DESIRED RESULTS: The MFT will strive to manage this performance-based acquisition through effective monitoring, evaluating, and reporting of contractor performance. The Government will maintain an accurate awareness of contract status and contractor work performance. The team will manage risk to ensure mission performance is within cost and schedule constraints.

4. ROLES AND RESPONSIBILITIES: The Multi-Functional Team (MFT) is a customer-focused team responsible for planning and managing the service acquisition throughout the life of the requirement. The MFT is responsible for planning and designing a mission support strategy that aligns mission support needs with a performance-based strategy.

Responsibilities are outlined as follows:

4.1 The Functional Commander/Director (FC/FD) is responsible for assigning competent and capable functional experts to the MFT who will be available full time or as warranted by the individual procurement. The FC/FD will assign, as a minimum, a primary and an alternate QAP and notify the Contracting Officer of any changes to this designation. The FC/FD will review contractor performance documentation, prepared by the QAP, on a regular basis to ensure performance is acceptable. The FC/FD is responsible for identifying mission essential services and developing the necessary documents in accordance with DoDI 3020.37, Continuation of Essential DoD Contractor Services During Crisis.

4.2 The Quality Assurance Personnel (QAP) provide quality assurance policy and guidance and ensure contract quality requirements, provisions, standards and thresholds are defined, practical, enforceable, necessary and verifiable.

The QAP responsibilities include (but are not limited to) the following:

- Evaluate and document a contractor’s performance in accordance with the Performance Plan,

- Notify the Contracting Officer (CO) of any significant performance deficiencies,

- Maintain surveillance documentation,

- Recommend improvements or changes to the Performance Plan, Services

Summary, and PWS throughout the life cycle of the contract, FOR IN

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EXHIBIT B

FA7022-10-R-0024

For Official Use Only

- Provide a performance assessment report to the CO and the FC/FD of performance performed and results in accordance to the services summary at least monthly, and

- Participate as a member of the Multi-Functional Team (MFT.)

Each QAP will be available to receive Phase I and Phase II training before they perform any QAP functions. This training should be completed before contract award but NLT 30 days after award.

4.3 The Contracting Officer (CO) is the only person with the authority to enter into contracts and contractually obligate the Government. The CO facilitates the MFT meetings and ensures all items on the checklists are discussed, documented and minutes are distributed. As the facilitator, the CO will ensure all members of the MFT work together to develop the acquisition. The CO has the overall responsibility for the day-to-day monitoring of the contractor’s performance in the areas of contract compliance, contract administration, cost control, and property control. The CO is also responsible for reviewing the QAP assessment of the contractor’s performance and resolving all differences between the QAP version and the contractor’s version of events.

4.4 The Contract Specialist/Administrator (CS/CA) is the authorized representative of the CO who is assigned the responsibility of administering a service contract for the Government. The CS/CA is the focal point for issues regarding the contract. The CS/CA prepares and processes modifications to the contract, assists the CO in ensuring contractor performance meets contract standards, provides QAP Phase II training, and records and transcribes minutes of MFT meetings.

4.5 The Quality Assurance Program Coordinator (QAPC) is responsible for the health and management of the Quality Assurance Program for Performance-Based Service Acquisitions (PBSA.) The QAPC serves as a member of the MFT and participates in the development of the acquisition documents specifically ensuring the requirements are clearly stated and enforceable and assists in the development of the Services Summary (SS), especially the performance method(s) of assessment. The QAPC ensures the QAPs are properly trained on the contracting requirements associated with the quality assurance program and maintains Phase I and Phase II training documentation.

5. SURVEILLANCE FOLDER: The QAPs assigned to perform surveillance of this contract are required to prepare a surveillance folder for their assigned contract requirements. The folder shall contain the following documents:

a. QAP Appointment Letter (signed)

b. QAPs – Training Certification (Phase I and Phase II documents) to include DoDD Directive 5500.7

c. Letter of Appointment to Contractor signed by CO

d. Contract (to include PWS, DD254, etc) with all Modifications

e. Performance Plan signed by all MFT members

f. Contractor Quality Control Plan (if applicable)

g. Log of Surveillance Activities, including reports to CO

h. Documentation of Surveillance Findings and Reporting

i. Certification of Services (Invoices)/Receiving Reports

j. Correspondence and Memorandums for Record

k. Discrepancy Reports

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l. Customer and User comments

m. Contract Deliverables Tracking System

n. Names of Technical and Administrative Personnel assisting the QAP

o. Copy of all reports done by technical and administrative personnel referenced in QAP reports

6. PROCEDURES: Procedures for observing the contractor’s performance are developed, documented, and agreed upon in the Performance Plan. The Method of Measurement will determine how the QAP will evaluate the contractor’s performance.

Performance Objective PWS Para. Performance Threshold Method of Measurement

1 Timely CDRL Deliveries 1.3.4.5 – 1.3.4.11,

1.4.4 – 1.4.6

95% on time; remaining 5% received within five (5) additional working days

100% Surveillance by all CDRL arrival dates & review for compliance

2 Quality CDRL Deliveries 1.3.4.5 – 1.3.4.11,

1.4.4 – 1.4.6

No more than 5% returned for correction

100% Surveillance by review of all CDRLs upon receipt and record number needing correction

Security

1.4.3 – 1.4.3.6

No Security Violation

100% Surveillance by Inspection/Site Visit/Periodic Inspection

4 Implement revisions and updates 1.3.4.1 – 1.3.4.2

100% of the time 100% Surveillance by Inspection/Acceptance Testing

5 Respond to software problem calls by mission impact as determined by the government

1.3.4.3 Urgent – Not later than 4

hours of notification Priority – Not later than 8 hours of notification Routine – Not later than 5 working days of notification

100% Surveillance by Periodic Inspection

6 Install software patches within scheduled time period

1.3.4.4 Urgent – Not later than 24

hours of initial assessment of the problem Priority – Not later than 7 days of initial assessment of the problem Routine – Not later than 90 days of initial assessment of the problem

100% Surveillance by Inspection/Acceptance Testing

7 Meet all stated baseline requirements on-time within approved schedule

1.3 – 1.4.6 Implement in accordance with individually defined requirements for each paragraph listed; 95% on time

100% Surveillance by Periodic Inspection, Contractor Metrics, Acceptance Testing, Site Visit

7. PERFORMANCE MANAGEMENT: The MFT will develop, implement and execute performance measurement and management processes to ensure optimum contractor performance and early identification of deficient areas and/or unacceptable performance.

Timely feedback to the contractor on unacceptable performance will be provided by the QAP. Any unacceptable performance or delinquencies will be documented with a copy

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to the CO. Prompt feedback is essential for the contractor to develop and implement a corrective action plan. The contractor’s corrective action must be reported to the QAP and the CO for tracking purposes.

8. CERTIFICATION OF SERVICES: The Government expects the contractor to meet all of the requirements of the contract. The contractor expects timely payment for all services rendered. Certification of services is performed by the QAP via the Wide Area Work Flow (WAWF) system at https://wawf.eb.mil/. At the end of each billing period, service providers input invoice information in the WAWF system. WAWF automatically notifies the appropriate QAP via email of pending invoice. The QAP assesses WAWF and verifies accuracy of the contractor’s data. If data is correct, the QAP certifies the invoice and payment is conducted by the Defense Finance and Accounting Service. If the QAP encounters errors in the contractor’s invoice, the QAP consults with the contractor’s on-site manager to mutually rectify the data. If the contractor disagrees with the QAP, the issue is forwarded to the CO for resolution.

9. CUSTOMER COMPLAINTS: The QAP will gather all customer comments. The QAP will investigate negative comments and determine their validity. Valid negative comments will be discussed with the contractor and corrective action will be taken by the QAP and Contracting Officer. All customer complaint forms must be maintained in the QAP file.

10. LIST OF NON-SDS ITEMS SUBJECT TO OBSERVATION: The Government retains the right to inspect any item included in the contract. These items will be inspected periodically during the contract period.

11. CONTRACTOR RATING (CPARS): Contractor’s Performance Assessment Rating (CPAR) is an annual reporting requirement applicable to all service contracts valued over $1,000,000. Guidance on CPARS is available from the Department of the Air Force CPARS Guide and the AF ISR Agency A7KO representative or at the following web http://www.cpars.csd.disa.mil/.

12. REPORTING CHANGE IN FC/FD: The QAP must report to the Contracting Officer when there is a FC/FD change. QAP must include this as a reporting item on their monthly Quality Assurance Surveillance report. QAP must provide by name the current FD/FC and report if this is a change based on the current FC/FD QAP Appointment Letter.

13. CONTRACT DELIVERABLE TRACKING SYSTEM: Every service contract is required to have a contract deliverable tracking system. The following deliverables are prepared by the contractor and delivered to the QAP throughout the period of performance:

CDRL DELIVERABLE PWS PARA. REQUIRED

A001 Status Report 1.3.4.11, 1.4.4 Due the 15th day of the month; 95% on time;

remaining 5% within five (5) additional working days; no more than 5% returned for correction.

A002 Record of Meeting/Minutes 1.4.5 Due 5 working days after meeting; 95% on time; remaining 5% within five (5) additional working days; no more than 5% returned for correction.

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A003 Software Installation Plan 1.3.4.5 Draft due 30 calendar days after receipt of government request; final due 15 calendar days after receipt of government comments;

95% on time; remaining 5% within five (5) additional working days; no more than 5% returned for correction.

A004 Software Requirements Specification

1.3.4.6 Draft due 30 calendar days after receipt of

government request; final due 15 calendar days after receipt of government comments;

95% on time; remaining 5% within five (5) additional working days; no more than 5% returned for correction.

A005 Software Test Plan 1.3.4.7 Draft due 30 calendar days after receipt of government request; final due 15 calendar days after receipt of government comments;

95% on time; remaining 5% within five (5) additional working days; no more than 5% returned for correction.

A006 Software Product Specification 1.3.4.8 Draft due 30 calendar days after receipt of government request; final due 15 calendar days after receipt of government comments;

95% on time; remaining 5% within five (5) additional working days; no more than 5% returned for correction.

A007 Software Version Description 1.3.4.9 Draft due 30 calendar days after receipt of government request; final due 15 calendar days after receipt of government comments;

95% on time; remaining 5% within five (5) additional working days; no more than 5% returned for correction.

A008 Software User Manual 1.3.4.10 Draft due 30 calendar days after receipt of government request; final due 15 calendar days after receipt of government comments;

95% on time; remaining 5% within five (5) additional working days; no more than 5% returned for correction.

A009 Quality Assurance Program Plan

1.4.6 Draft due within 30 calendar days of contract

award; final due 15 calendar days after receipt of government comment

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The following MFT Members have reviewed and approved this Performance Plan:

Contracting Officer Date

Quality Assurance Personnel Date

Quality Assurance Program Coordinator Date

AF ISR Agency/A7K Committee Date

Small Business Specialist Date

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