Attachment 04 Performance Objective.pdf
PDF 55 KB Posted
- Attached to
- Publically Available Information Federal contract opportunity
- Solicitation number
- FA7014-20-R-0005
About this file
This document outlines seven key performance objectives and standards for a federal contract to provide a commercially available license subscription for publicly available information. The objectives address help desk support response times, web hosting issues response, system outage thresholds, reporting of software security issues, adherence to account activation procedures, reporting of lost data sources, and resolution of conflicts with Department of Defense policy. Methods of surveillance include random sampling, customer complaints, and periodic inspections. Potential remedies for failing to meet objectives include re-performance, negative Contractor Performance Assessment Reporting System reviews, and non-exercise of option years.
View the file
Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| FA701420R00050001 QA.pdf | ||
| Attachment 09 52 212 2 Addendum Amendment 01.pdf | ||
| Solicitation Amendment FA701420R00050001 SF 30.pdf | ||
| Attachment 08 52 212 1 Addendum Amendment 01.pdf | ||
| FA701420R0005 Q A.pdf | ||
| Attachment 07 PADELS PPQ.pdf | ||
| Attachment 02 Terms of Service Compliance.pdf | ||
| Attachment 07 PADELS PPQ.pdf | ||
| Solicitation - FA701420R0005.pdf | ||
| Attachment 01 - PADELS Proposal Cover Sheet.xlsx | XLSX spreadsheet | |
| Attachment 09 52 212 2 Addendum.pdf | ||
| Attachment 03 SOO.pdf | ||
| Attachment 08 52 212 1 Addendum.pdf | ||
| Attachment 06 Eval Grading Sheet.pdf | ||
| RFP Memorandum PADELS.pdf | ||
| Attachment 05 PADELS PPI.pdf |
Show all 16
On GovTribe
Work with this file on GovTribe
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Performance Objective
SOW
Para.
Performance Threshold
Method of Surveillance Remedy
SS – 1
Help Desk Performance
Help Desk Support shall acknowledge receipt of all Help Desk contacts from Government Authorized Users within (XX) hours and resolve the issue within (X) business days. Issues exceeding this timeframe shall be referred to the
COR
Random Sampling, Customer Complaint, and Periodic Inspections
Possible Remedies: Re-performance, CPARS
Not Exercise Option
SS – 2
Web Hosting
The contractor shall acknowledge receipt of all web hosting issues from Government Authorized Users within (XX) hours and resolve the issue within (X) business days. Issues exceeding this timeframe shall be referred to the
COR.
Random Sampling, Customer Complaint, and Periodic Inspections
Possible Remedies: Re-performance, CPARS
Not Exercise Option
SS – 3
System Outages
The system will not be down for unscheduled maintenance or defects over (X) consecutive hour(s) per month
Random Sampling, Customer Complaint, and Periodic Inspections
Possible Remedies: Re-performance, CPARS
Not Exercise Option
SS – 4
Software Security
Known software security issues will be reported to the COR within (XX) hours of identification
Random Sampling, Customer Complaint, and Periodic Inspections
Possible Remedies: Re-performance, CPARS
Not Exercise Option
SS – 5
Customer Activation
The contractor shall adhere to DoD specific account activation procedures as provided by the DoD within (XX) business days of receipt.
Random Sampling, Customer Complaint, and Periodic Inspections
Possible Remedies: Re-performance, CPARS
Not Exercise Option
SS – 6
Loss of Data Source
The contractor shall report loss of any data sources for Government Authorized Users to the
Random Sampling, Customer Complaint, Possible Remedies: Re-performance, CPARS
Not Exercise Option
FA7014-20-
R-0005
Attachment 04
COR within (XX) hours and restore access to data sources or provide, with COR concurrence, viable alternative sources of data within (X) business days. Issues exceeding this timeframe shall be referred to the
COR.
and Periodic Inspections
SS – 7
Conflict with DoD Policy
The contractor shall adhere to specific compliance policy procedures as provided by DoD and resolve conflicts within (X) business days. Issues exceeding this timeframe shall be referred to the
COR.
Random Sampling, Customer Complaint, and Periodic Inspections
Possible Remedies: Re-performance, CPARS
Not Exercise Option
FA7014-20-
R-0005
Attachment 04
File details come from the government source that posted it. Updated .