Atch 1 PWS LASI.rtf

PERFORMANCE WORK STATEMENT (PWS)

For Air Force INTERNATIONAL AFFAIRS SPECIALIST Proponent Office

Language and Area Studies Immersion (LASI) Program AND

REGIONAL AFFAIRS STRATEGIST IMMERSION (RASI) PROGRAM

5 March 2009

TABLE OF CONTENTS

PAGE

1.0 DESCRIPTION OF SERVICES

The International Affairs Specialist (IAS) Branch (within SAF/IAPA) developed the Language and Area Studies Immersion (LASI) Program to provide Regional Affairs Strategist (RAS), attaché-designate, and Military Personnel Exchange Program officers foreign language and area studies training in either an overseas (immersion) or replicated (Isolated immersion in the U.S.) environment. The IAS Branch also developed the Regional Area Studies Immersion (RASI) program, designed to be a joint venture between the contractor and the IAS Branch. The contractor will provide certain aspects of the training and the IAS Branch will provide others. In general terms, the contractor will take over responsibility for the student after the student has arrived in-country and throughout the RASI.

To facilitate the number of immersion sessions (for the purpose of clarity, the term immersion refers to either LASI in-country immersions, RASI in-country immersions, or U.S.-based isolated immersions), the IAS Branch seeks to establish a contract between the IAS Branch and a foreign language immersion contractor capable of delivering both in-country and isolated immersion programs, under both the LASI and RASI constructs.

The contractor shall offer LASIs in the languages (and countries, if applicable) for approximately 150 students per year and RASIs for approximately 30 students per year.

NOTE: These are estimates only and acutal numbers will vary based on the current needs of the Air Force.

For the remainder of this Performance Work Statement (PWS), the contractor will be referred to as the contractor and the IAS Branch will be referred to as the Program Manager (PM).

1.1. Definitions and Acronyms

1.1.1. Acronyms-list and spell out acronyms used in PWS

2.0 SUMMARY OF REQUIREMENTS:

The contractor shall make available LASIs in all regions specified in Section 8.1. for approximately 150 students per year and RASIs for approximately 30 students per year. Contractor will direct all training toward the needs of adult language acquisition. In-country immersions will offer formal foreign language and area studies training within a specific country, while Isolated Immersions (see below) will take place within the U.S.

In some cases, the political situation will not allow for in-country language immersions. In these cases, the Contractor will conduct U.S.-based Isolated-Immersions for LASIs only. If the political situation will not allow for a RASI to be conducted in a particular country or region, then the RASI location(s) will be adjusted accordingly, in coordination with the government.

The contractor shall establish communication with selected LASI and RASI participants within 48 hours of receiving student contact information from the PMs (contractor must Cc: PM anytime contact is made via e-mail), and maintain communication by informing the students of any and all information pertaining to their specific immersion session. In addition, the contractor (or the contractor’s in-country agent) will maintain contact with the students throughout the immersion session.

Contractor will be responsible for ensuring the PM is kept up-to-date via monthly status reports on students’ language progressions. Contractor will also provide daily travel updates to PM, when students are attending a RASI “mini-immersion”, to include specific arrival and departure times as each “mini-immersion” progresses. PM must be aware of students’ location at all times.

LASI In-Country Immersions

Contractor shall arrange all LASI-related travel occurring during LASI, as specified in Section 2.3

Contractor shall arrange all language instruction at all times throughout LASI, as specified in Section 2.6 Contractor shall provide all Language Instruction Materials.

Contractor shall arrange a minimum of one Cultural Excursion/Tour per week, as specified in Section 2.7 Contractor shall arrange a minimum of one Area Studies Instruction seminar per week, as specified in Section 2.8 Contractor shall allow time for one, brief embassy visit.

RASI In-Country Immersions

Contractor shall arrange all RASI-related travel occurring during RASI, as specified in Section 2.3

Contractor shall arrange all lodging, as specified in Section 2.4 Contractor shall provide all meals, as specified in Section 2.5 Contractor shall arrange all language instruction at all times throughout RASI, as specified in Section 2.6 Contractor shall provide all Language Instruction Materials.

Contractor shall arrange a minimum of one Cultural Excursion/Tour per week, as specified in Section 2.7 Contractor shall arrange a minimum of one Area Studies Instruction seminar per week, as specified in Section 2.8 Contractor shall allow for majority of in-country time to be dedicated to embassy time:

(Note: Regional exceptions and restrictions listed in Appendix 8.1)

RASI “Mini-Immersions” “Mini-Immersions” shall last at least seven days, but no more than 14 days “Mini-Immersions” shall be region-specific and take place in countries within the same region as the “hub location”. See Section 8.1 for breakdowns of each region.

Language classes held maximum 2 hours per day during a “mini-immersion” Contractor shall expose student to various cultural aspects of that particular country, be it through cultural seminars, lectures, classes and excursions.

If contractor has innovate alternatives to the above requirements, not spelled out above, then these alternatives are welcomed by the government, as long as the government is made aware of said alternatives and approves of their use, prior to each individual implementation.

2.1 SERVICES SUMMARY, AQL, and Measurable Terms

Performance Objective PWS Para Performance Threshold

MISSION READINESS

Contractor must be able to fulfill 100% of contract and PWS requirements from the effective date of contract award. Any amount of “spin-up” time is unacceptable All sections of PWS 100% compliance Contractor must have established network of in-country points of contact, pre-screened to ensure the safety and security of students 2.10 100% compliance Contractor must have a 24/7 process in-place for providing last-minute return travel for any and all students. This process must guarantee the student will be en route to his/her base of assignment within 24 hours of notification, 7 days a week All sections of PWS 100% compliance Contractor must have a 24/7 process in-place for providing last-minute schedule or program changes for any and all students. This process must guarantee the change will be implemented within 48 hours of notification, 7 days a week All sections of PWS 100% compliance

STUDENT SAFETY AND WELL BEING

Contractor shall have a 24/7 method in-place for providing emergency air-evacuation to transport any and all students to a U.S. military hospital. This evacuation must be able to occur within 24 hours of notification, 7 days a week 4.0 100% compliance Contractor must be available via phone 24 hours a day/7 days a week and also inform the PM of any student or program issues, 24 hours a day/7 days a week 7.0 100% compliance Security for all students is a top priority 2.10

LOGISTICAL/QUALITY OF LIFE CAPABILITIES

All Travel for LASIs and RASIs 2.3 100% compliance All Lodging for LASIs and RASIs 2.4 100% compliance All Meals for LASIs and RASIs 2.5 100% compliance All Language Training for LASIs and RASIs 2.6 100% compliance All Cultural Excursions and Tours for LASIs and RASIs 2.7

PROGRAM OBJECTIVE AND OVERSIGHT

All Area Studies Instruction for LASIs and RASIs 2.8 100% compliance During LASIs, Contractor must contact students once per week via email or telephone and inform government PM of said contact 2.3 100% compliance During RASIs, Contractor must contact students once every two weeks via email or telephone and inform government PM of said contact 2.3 100% compliance For RASIs, Contractor must inform government PM when student(s) depart and arrive in any country 2.3 100% compliance Contractor must comply with all requirements listed under LASI In-Country Immersion and RASI In-Country Immersion 2.0

2.2 GOVERNMENT FURNISHED PROPERTY

The Contractor shall ensure accurate control and accountability of all Government Furnished Property (GFP) in accordance with terms and conditions of this contract. The GFP shown below will be provided to the Contractor:

NONE

2.3 TRAVEL

The contractor shall provide the following for each type of immersion:

LASI In-Country Immersions

Transportation to and from the airport/host family or accommodations Transportation to and from planned programs, activities, and excursions Transportation to and from cultural planned programs, activities, and excursions Contractor must contact students once per week via email or telephone and inform government PM of said contact Contractor must inform government PM when student(s) depart and arrive in any country Recommended packing list Isolated Immersions (U.S.-based)

Roundtrip airline tickets to and from immersion location, including all exit fees and departure tax Transportation to and from the airport/host family or accommodations Transportation to and from planned programs, activities, and excursions Transportation to and from cultural planned programs, activities, and excursions Recommended packing list

RASI In-Country Immersions

Roundtrip airline tickets to and from immersion location, including all exit fees and departure tax

Provide airport arrival and departure information to student NLT two days prior to departure All required visas (including cost of pictures, if applicable) / Letters of Invitation

Transportation to and from the airport/host family or accommodations

Transportation to and from cultural planned programs, activities, and excursions Transportation needs to, from and during RASI “mini-immersions” Contractor must contact students once every two weeks via email or telephone and inform government PM of said contact Contractor must inform government PM when student(s) depart and arrive in any country Recommended packing list

RASI “Mini-Immersions”

Roundtrip airfare for each “mini-immersion”, including all exit fees and departure tax

Transportation to and from the airport/host family or accommodations

Transportation to and from cultural planned programs, activities, and excursions

Recommended packing list

2.4 LODGING

LASI and RASI In-Country Immersions

Contractor shall arrange lodging for student throughout LASI/RASI, as follows:

An environment free of any communicable diseases, including TB; free of rodents/pests An environment capable of maintaining at least 65o F in inclement heat and cold conditions1 A clean, indoor flushable toilet that affords privacy An indoor bathtub or shower with clean hot and cold running water2 Access to an indoor sink with clean hot and cold running water2 Access to a phone Access to laundry facilities Storage space for four one-liter bottles of water in a refrigerator at 40o F.3

1 Student is moved to new lodgings if the heating system fails for 24 hours 2 Student is moved to new lodgings if the hot water fails for more than 48 hours 3 Refrigerator may not apply in dormitory setting; contractor will make alternate arrangements.

Isolated Immersions (U.S.-based)

The contractor’s isolated immersion facility must possess the following elements:

A clean, private, well-lit room furnished with a bed (including linens and one pillow) and a desk or table for coursework, with at least 7.5 square meters of ventilated living space

An environment free rodents/pests An environment capable of maintaining at least 65o F1 A clean, indoor flushable toilet that affords privacy An indoor bathtub or shower with clean hot and cold running water2 Access to an indoor sink with clean hot and cold running water2 Refrigerator will contain foods indigenous to the region associated with the LASI Access to a phone Access to laundry facilities Audio player in each room

1 Student is moved to new lodgings if the heating system fails for 24 hours 2 Student is moved to new lodgings if the hot water fails for more than 48 hours

MEALS

LASI and RASI In-Country Immersions

On the day of the arrival, the home stay family will provide a noon and/or evening meal. If the student is not staying with a home stay family, then he will be reimbursed for the cost of this initial meal by the IAS Branch, at the conclusion of his immersion. On the day of departure, the home stay family will provide a morning, and if necessary, a noon meal. If the student is not staying with a home stay family, then he will be reimbursed for the cost of this final meal by the IAS Branch, at the conclusion of his immersion. The student will arrange his own lunch every weekday, utilizing his own funds. The student will be reimbursed for these lunches at the conclusion of his immersion, by filing a travel voucher. Contractor shall ensure students have reasonable access (within walking or metro distance) to eating establishments. During the balance of either the LASI or RASI, the home stay family or dormitory/hotel will provide each student with the following:

Two balanced meals: breakfast and dinner, providing at least 1800 calories per day

Water is either bottled (drinking) or boiled (cooking) All food is subject to inspection by the in-country agent before preparation and considered safe for consumption

Isolated Immersions

On the day of the arrival, the facility coordinator and/or instructor will provide a noon and/or evening meal. On the day of departure, the facility coordinator and/or instructor will provide a morning, and if necessary, a noon meal. Students will assist with those activities associated with meal preparation and clean up. During the balance of the immersion session, the students shall receive three meals per day (at least two meals shall be typical of the region's cuisine) either in the isolated immersion facility or at a restaurant serving authentic cuisine indigenous to the region associated with the LASI. The cost of these meals shall be included in the estimate given to the IAS Branch by the Contractor, prior to ratification of the overall contract.

LANGUAGE INSTRUCTION

The contractor shall provide the following:

LASI and RASI In-Country Immersions

A clean, well-lit facility capable of maintaining at least 65o F

Qualified instructors (in the target language), possessing a bachelor’s level degree and at least one year of adult language training experience Instructor must speak English well enough to provide grammar explanations in English Student to teacher ratio will not exceed 6:1 Language Instruction:

LASI: 80 classroom hours (each classroom hour identified as 50-minutes of instruction and a 10-minute break) of language instruction during the 4-week LASI immersion with appropriate/relevant practical application tasks, emphasizing reading, writing, listening, speaking, and grammar skills RASI: Average of 4 classroom hours per day of language instruction, for a minimum of 48 hours of language instruction per month in the primary country. Minimum of 48 hours per month is encouraged to be exceeded. Schedule of which days are reserved for language training to be determined between IAS Branch and each corresponding embassy (see RASI Timeline in Section 3.4.3.)

A Task List to complete with associated vocabulary for students to develop their language skills Level of instruction must be tailored to student’s proficiency level (grouped by skill level)

Isolated Immersions

A clean, well-lit facility capable of maintaining at least 65o F

Qualified instructors (in the target language), possessing a bachelor’s level degree and at least one year of adult language training experience Instructor must speak English well enough to provide grammar explanations in English Student to teacher ratio will not exceed 6:1 (LASI and non-LASI students will not exceed six) 80 classroom hours (each classroom hour identified as 50-minutes of instruction and a 10-minute break) of language instruction during the 4-week immersion w/ appropriate/relevant practical application tasks, emphasizing reading, writing, listening, speaking, and grammar skills A Task List to complete with associated vocabulary for students to develop their language skills Level of instruction must be tailored to the student’s proficiency level (grouped by skill level)

The contractor shall provide the following material for language instruction, prior to students’ arrival in-country:

LASI and RASI In-Country Immersions

Foreign Language Text, specific to the course of instruction4

Grammar reference book (reference book appropriate for all skill levels)4 Bilingual dictionary (reference book appropriate for all skill levels)4 Audio language training materials (either cassette or CD)4 Electronic hardware to support the audio materials4

4 These materials become the property of the student

Isolated Immersions (U.S.-based)

Foreign language text, specific to the course of instruction5

Grammar reference book5 Bilingual dictionary5 Audio language training materials (either cassette or CD)5 Electronic hardware to support the audio materials5 Audio tapes of radio broadcasts in the target language

(3 hours per day / minimum 90 hours of recorded broadcasts) Video / DVD movies (with hardware), television shows, and newscasts in the target language

(3 hours per day/minimum 90 hours of recorded broadcasts) Library of aforementioned audiocassettes, videotapes and/or CDs.

Newspapers and periodicals (minimum 30 total) in the target language A computer with internet access (modem must be 56K minimum) to access target language websites and webcasts and appropriate fonts/keyboard.

5 These materials become the property of the student

CULTURAL EXCURSIONS AND TOURS

LASI In-Country Immersions

The contractor shall provide the students with a minimum of one visit to an institution, business, or cultural excursion per week. The following list provides the approved sites:

Table 1.

Museum Factory Religious facility Government Building Bank Event: Opera, Ballet, Concert, or Theater School Manufacturing Plant

RASI In-Country Immersions

The contractor shall provide the students with a minimum of two visits to an institution, business, or cultural excursion per month. “Mini-immersions” shall encompass at least two cultural excursions, no matter how long the “mini-immersion” lasts. The following list provides the approved sites:

Table 2.

Museum Factory Religious facility Government Building Bank Event: Opera, Ballet, Concert, or Theater School Manufacturing Plant

The contractor shall provide:

LASI and RASI In-Country Immersions and Isolated Immersions (U.S.-based)

Isolated Immersions ONLY

· Excursions (minimum one per week) to areas local (NTE 60 miles) to the Isolated immersion facility must have high concentrations of speakers of the target language

Note: The Cultural Excursions and Tours DO NOT satisfy the requirement for Area Studies Instruction (see Section 2.8) and are not to be a substitute for same.

AREA STUDIES INSTRUCTION

The contractor shall provide students with area studies instruction session from guest lecturers (university professors, business/government officials) consisting of a 1-hour lecture, and an additional hour for questions/answers.

LASI In-Country Immersions and Isolated Immersions

During the immersion, the contractor shall provide one lecture session per week. Area studies topics shall include but are not limited to:

Government / Domestic and Foreign Policy

National, regional, and local economic factors / Natural Resources Communication and Transportation systems

Gender roles

Note: Area Studies Instruction DOES NOT satisfy the requirement for Cultural Excursions and Tours.

RASI In-Country Immersions

During the immersion, the contractor shall provide at least two lecture sessions per month. “Mini-immersions” shall encompass at least two lecture sessions, no matter how long the “mini-immersion” lasts. Area studies topics shall include but not limited to:

Government / Domestic and Foreign Policy

National, regional, and local economic factors / Natural Resources Communication and Transportation systems

Note: Area Studies Instruction DOES NOT satisfy the requirement for Cultural Excursions and Tours.

EMBASSY VISIT (LASI In-Country Immersions Only)

Contractor shall ensure that every participant visits the American embassy or consulate within 3 days of arrival. In situations where the training takes place in a location other than the nation's capital, a visit to the local American consulate will satisfy the requirement. Contractor will provide all transportation to/from in-country immersion location/embassy or consulate. The Senior Ranking Office for each group will plan and coordinate all activities, orientation briefings, and consultations with embassy personnel.

SECURITY REQUIREMENTS

Contractor shall implement and administer a security program to ensure the safety and security of all students during the duration of the immersion session. This program will provide for the safety of each student’s personal information, as well as for their physical safety while abroad. An in-country representative of the contractor will be available in person 24 hours per day, 7 days a week. This representative shall be able to be reached via telephone 24 hours per day, 7 days a week. The contractor shall ensure that all lodging and school accommodations have been previously coordinated and verified for their safety. The contractor shall identify all additional plans to ensure the safety and security of the students with the PM and students prior to departure. In addition, the plans must provide a comprehensive egress plan, in the event of emergency.

DELIVERABLES

The PM and Contractor will ensure completion of the following items:

Note: 'D' represents Departure Date for students / 'R' represents Return Date for students

LASI Timeline

Time Item

POC

45 days prior to departure Identify student contact information to Contractor

PM

45 days prior to departure Request country clearance / inform Contractor and participants of any special requirements

PM

30 days prior to departure Forward recommended reading lists to students Contractor 30 days prior to departure Forward VISA processing documents Contractor 21 days prior to departure Forward initial package, including updated Weekly Lesson Plans, detailed itinerary, lodging assignments/pictures, Language Instruction Materials List, Student Task List, Guest Lecture List, Cultural Excursion/Tours List, Security Plans, and country briefing packet to PM.

Contractor 14 days prior to departure Submits approval of all aforementioned items (see 14 days prior to departure above) to Contractor

PM

12 days prior to departure Forward initial package (see 14 days prior to departure above) to student Contractor 10 days prior to departure Students receive airline tickets, airline arrival information Contractor 10 days prior to departure Students receive visa, lodging information, letters of invitation, special customs documents, any instructional material, including course syllabus, recommended packing list, in-country contact information, cultural activities/excursions list, and Transportation Arrangements (see 5.3. TRAVEL) Contractor 15 days after return Provide a finalized report of student attendance, grades, performance, tutoring sheets, and copies of in-country critiques to the PM Contractor 30 days after return Forward students’ DLPT results to contractor

PM

RASI Timeline

Time Item

POC

120 days prior to departure Identify student contact information to Contractor

PM

110 days prior to departure Forward recommended reading lists to students Contractor 110 days prior to departure Send list of “mini-immersion” locations to PM for approval Contractor 100 days prior to departure Approve list of “mini-immersion” locations

PM

90 days prior to departure Coordinate specific travel schedules with student & PM for primary location & “mini-immersions” Contractor 80 days prior to departure Request country clearance / inform Contractor and participants of any special requirements

PM

75 days prior to departure Airline arrangements to/from primary RASI location and “mini-immersions” coordinated and finalized between student and Contractor, with PM coordination Contractor 75 days prior to departure Forward VISA processing documents for primary location and all “mini-immersion” locations Contractor 60 days prior to departure Students receive airline tickets, airline arrival information for primary location and all “mini-immersion” locations Contractor 60 days prior to departure Students receive visa, lodging information, letters of invitation, special customs documents, any instructional material, including course syllabus, recommended packing list, in-country contact information, cultural activities/excursions list, and Transportation Arrangements for primary location and “mini-immersion” locations (see 3.1.3. TRAVEL) Contractor 30 days prior to departure Finalize schedule for embassy days and language training days (language training to be conducted 4 hours per day, for a minimum of 48 hours per month in primary country) with student and embassy, with PM coordination. Minimum of 48 hours per month is encouraged to be exceeded.

Contractor 30 days prior to departure Forward initial package, including updated Weekly Lesson Plans, detailed itinerary, lodging/school assignments/pictures, Language Instruction Materials List, Student Task List, Guest Lecture List, Cultural Excursion/Tours List, Instructor Resumés, Tutor Credentials, Security Plans, and country briefing packets (for primary location and “mini-immersion” locations) to PM Contractor 14 days prior to departure Submit final approval of all aforementioned items (see D-14, above) to Contractor

PM

12 days prior to departure Forward initial package (see 30 days prior to departure above) to student Contractor 15 days after return Provide a finalized report of student attendance, grades, performance, tutoring sign-in sheets, and copies of in-country critiques to the PM Contractor 30 days after return Forward students’ DLPT results to contractor

PM

In addition, the contractor shall provide the following to the PM for each immersion location:

of departure A004 Lodging Assignments and Pictures of Home Stay Families and Residences, every immersion

3.0 QUALITY ASSURANCE PLAN: The Contractor is responsible for Contract Management and Quality Control, not the Government.

3.1 The Contractor shall be responsible for quality control for all work accomplished during the performance of this contract. All work shall be accomplished using the best commercial practices and be within the Government guidelines. Work and documentation produced by the contract personnel will be regularly reviewed by the Quality Assurance Personnel Representative.

3.2 Quality Control Panel. The contractor shall establish and maintain a QCP within 15 days after award of the contract and update quarterly if needed.

Any update to the QC Plan must be accepted by the Government.

3.3 Positive incentives as a result of performance that continually exceeds the performance objectives as outlined in the PWS may result in reduced surveillance and favorable Contractor Performance Assessment Reports (CPAR). Negative performance incentives include re-performance of the defective service in accordance with Inspection of Services clause, reduction of fee/price, negative CPAR reporting and/or increased surveillance.

MEDICAL

Contractor shall make arrangements to ensure access to medical and dental care for the duration of each LASI and RASI immersion session. Contractor will pay for all bills associated with provided care and will receive at-cost reimbursement via the contract , following the immersion, by including this cost as a specific line item on the Invoice. In addition, the contractor shall ensure that the students have:

ACCESS, HEALTH CARE: The ability to receive necessary health care services of high quality within the timeframes, at the locations and from the providers that satisfy patient needs and desires.

ADJUNCTIVE DENTAL CARE: Dental care that is medically necessary in the treatment of an otherwise covered medical (not dental) condition, is an integral part of the treatment of such medical condition, and is essential to the control of the primary medical condition; or, is required in preparation for or as the result of dental trauma which may be or is caused by medically necessary treatment of an injury or disease (iatrogenic).

APPROPRIATE MEDICAL CARE:

1. Services performed in connection with the diagnosis or treatment of disease or injury, pregnancy, mental disorder, or well-baby care which are in keeping with the generally accepted norms for medical practice in the United States;

2. The authorized individual professional provider rendering the medical care is qualified to perform such medical services by reason of his or her training and education and is licensed or certified by the state where the service is rendered or appropriate national organization or otherwise meets TRICARE standards.

3. The services are furnished economically. “Economically” means that the services are furnished in the least expensive level of care or medical environment adequate to provide the required medical care regardless of whether or not that level of care is covered by TRICARE.

INPATIENT CARE: Care provided to a patient who has been admitted to a hospital or other authorized institution for bed occupancy for purposes of receiving necessary medical care, with the reasonable expectation that the patient will remain in the institution at least 24 hours, and with the registration and assignment of an inpatient number or designation. Institutional care in connection with in and out (ambulatory) surgery is not included within the meaning of inpatient whether or not an inpatient number or designation is made by the hospital or other institution. If the patient has been received at the hospital, but death occurs before the actual admission occurs, an inpatient admission exists as if the patient had lived and had been formally admitted.

MEDICAL: The generally used term which pertains to the diagnosis and treatment of illness, injury, pregnancy, and mental disorders by trained and licensed or certified health professionals.

PRIMARY CARE: Those standard, usual and customary services rendered in the course of providing routine ambulatory health care required for TRICARE beneficiaries. Services are typically, although not exclusively, provided by internists, family practitioners, pediatricians, general practitioners and obstetricians/gynecologists. It may also include services of nonphysician providers (under supervision of a physician to the extent required by state law). These services shall include appropriate care for acute illness, accidents, follow-up care for ongoing medical problems and preventive health care. These services shall include care for routine illness and injury, periodic physical examinations of newborns, infants, children and adults, immunizations, injections and allergy shots, and patient education and counseling (including family planning and contraceptive advice). Such services shall include medically necessary diagnostic laboratory and x-ray procedures and tests incident to such services.

URGENT CARE: Medically necessary treatment that is required for illness or injury that would not result in further disability or death if not treated immediately. The illness or injury does require professional attention, and should be treated within 24 hours to avoid development of a situation in which further complications could result if treatment is not received.

Access to routine medical treatment and a sick call is provided at a safe, clean facility in the city

Access to a blood supply at a facility in the base city free of HIV Access to a safe, clean dental clinic

Additionally, Contractor shall have a 24/7 method in-place for providing emergency air-evacuation to transport any and all students to a U.S. military hospital. This evacuation must be able to occur within 24 hours of notification, 7 days a week.

Non Personal Services

The Government will neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances will the Government assign tasks to, or prepare work schedules for, individual contractor employees. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the contractor feels that any actions constitute, or are perceived to constitute personal services, it shall be the contractor’s responsibility to notify the Contracting Officer immediately. These services shall not be used to perform work of a policy/decision making or management nature, i.e., inherently Governmental functions. All decisions relative to programs supported by the contractor shall be the sole responsibility of the Government.

Contractor Identification

All contractor/subcontractor personnel shall wear company picture identification badges so as to distinguish themselves from Government employees. When conversing with Government personnel during business meetings, over the telephone or via electronic mail, contractor/subcontractor personnel shall identify themselves as such to avoid situations arising where sensitive topics might be better discussed solely between Government employees. Contractors/subcontractors shall identify themselves on any attendance sheet or any coordination documents they may review. Electronic mail signature blocks shall identify their company affiliation. Where practicable, contractor/subcontractors occupying collocated space with their Government program customer should identify their work space area with their name and company affiliation, or as a minimum “Contractor” after name.

HOURS OF OPERATION

Contractor must be available via phone 24 hours a day/7 days a week and also inform the PM of any student or program issues, 24 hours a day/7 days a week.

8.0 APPENDICES:

8.1 Regional Breakdown

The following denotes the regional breakdown used by the PM for all regions of specialty (taken from AFI 16-109, International Affairs Specialist (IAS) Program)

Eurasia. Denotes expertise in the region encompassing Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan. Requires proficiency in at least one of the following languages: Russian, Armenian, Azerbaijan/Azeri, Chechen, Georgian, Kazakh, Tajik/Tadjik, Turkmen, Ukrainian, or Uzbek.

**NOTE: Those immersing in Eurasia must attend a “mini-immersion” to Russia.**

Latin America. Denotes expertise in the region encompassing Argentina, Belize, Bolivia, Brazil, the Caribbean, Chile, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, French Guiana, Guatemala, Guyana, Haiti, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Suriname, Venezuela, and Uruguay. Requires proficiency in at least one of the following languages: Spanish, Brazilian Portuguese, French, or Haitian Creole.

Northeast Asia. Denotes expertise in the region encompassing Japan, North Korea, and South Korea. Requires proficiency in at least one of the following languages: Korean or Japanese.

**NOTE: Those immersing in Northeast Asia must attend a “mini-immersion” to China.**

Southeast Asia. Denotes expertise in the region encompassing Australia, Brunei, Burma, Cambodia, East Timor, Fiji, Indonesia, Laos, Malaysia, New Zealand, the Philippines, Singapore, Thailand, and Vietnam. Requires proficiency in at least one of the following languages: Burmese, Cambodian/Khmer, Indonesian, Javanese, Lao/Laotian, Malay, Tagalog, Thai, or Vietnamese.

**NOTE: Those immersing in Southeast Asia must attend a “mini-immersion” to China.**

Middle East/North Africa. Denotes expertise in the region encompassing Algeria, Bahrain, Egypt, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Libya, Morocco, Oman, Qatar, Saudi Arabia, Sudan, Syria, Tunisia, United Arab Emirates, and Yemen. Requires proficiency in at least one of the following languages: Arabic, French, Amharic, Hebrew, Kurdish, or Persian Farsi.

Sub-Saharan Africa. Denotes expertise in the region encompassing Angola, Benin, Botswana, Burundi, Burkina Faso, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Cote d’Ivoire, Democratic Republic of Congo, Djibouti, Equatorial Guinea, Ethiopia, Gabon, Guinea Bissau, Gambia, Ghana, Guinea, Kenya, Lesotho, Liberia, Mauritius, Mauritania, Madagascar, Malawi, Mali, Mozambique, Namibia, Niger, Nigeria Rwanda, Togo, Republic of Congo, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, Swaziland, Tanzania, Uganda, and Zimbabwe. Requires proficiency in at least one of the following languages: French, Swahili, Afrikaans, Hausa, Portuguese, Somali, or Wolof.

Europe. Denotes expertise in the region encompassing Albania, Andorra, Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, San Marino, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and the United Kingdom. Requires proficiency in at least one of the following languages: Albanian, Basque, Bulgarian, Czech, Danish, Dutch/Flemish, Estonian, Finnish, French, German, Greek, Hungarian, Icelandic, Italian, Kurdish, Latvian, Lithuanian, Macedonian, Norwegian, Polish, Portuguese, Romanian, Serbo-Croatian, Slovak, Slovenian, Spanish, Swedish, or Turkish.

South Asia. Denotes expertise in the region encompassing Afghanistan, Bangladesh, Bhutan, India, Sri Lanka, Maldives, Pakistan, and Nepal. Requires proficiency in at least one of the following languages: Bengali, Gujarati, Hindi, Kashmiri, Pashto, Persian Dari, Punjabi, or Urdu.

**NOTE: Those immersing in South Asia must attend a “mini-immersion” to China.**

China. Denotes expertise in the region encompassing China, Mongolia, and Taiwan. Requires proficiency in at least one of the following languages: Chinese (all dialects) or Mongolian.

**NOTE: Those immersing in China must attend a “mini-immersion” to India and Japan.**