Statement_of_Work _GV_System.pdf

6 December 2015

Statement of Work Giant Voice System

Communications Maintenance & Warranty Service For Dobbins ARB, GA, 30069

1. Scope. The Contractor shall provide all labor and costs to provide Support/Maintenance Services for the Giant Voice (GV) system on Dobbins Air Reserve Base, GA., 30069. This system uses voice and tone omni-directional warning siren and live PA mounted on six base telephone poles. There are two (2) GV system controller systems that communicate with the major portions of the system to conduct polling, silent tests, alarm tone activations, pre-recorded messages, live voice broadcasts and music. In addition there are seven (7) buildings on the base with indoor speakers that are incorporated into the GV system. The GV system consists of UHF wireless (RF, narrowband) elements that use compliant frequencies that are changeable within the assigned MHz range. The government will be responsible for providing Government Furnished Equipment (GFE), and any/all additional material required to keep the system at optimum level and meet the system configuration and factory specifications

Six Telephone pole based speakers to include all mounting brackets, applicable hardware for mounting and connectivity to the Dobbins Base controller console.

Site Location Siren model Site Power

Hangar 5 E-Class-8w/RTU-2001-FSK 120 VAC/20A Corner/Bldg 501 E-Class-8w/RTU-2001-FSK 120 VAC/20A Bldg 410 E-Class-8w/RTU-2001-FSK 120 VAC/20A Beacon Tower E-Class-8w/RTU-2001-FSK 120 VAC/20A Hun St & First St E-Class-8w/RTU-2001-FSK 120 VAC/20A Bldg 1040 E-Class-8w/RTU-2001-FSK 120 VAC/20A

Giant Voice System Controller Consoles:

Bldg. 701, Dispatch Center, 1354 Atlantic Avenue, Dobbins ARB, GA.

Bldg. 838, Command Post, 1430 First Street, Dobbins ARB, GA.

Giant Voice System Indoor Speakers Locations:

Bldg. 700, 1356 Atlantic Avenue, Dobbins ARB, GA.

Bldg. 701, 1354 Atlantic Avenue, Dobbins ARB, GA.

Bldg. 729, 1364 Chennault Circle, Dobbins ARB, GA.

Bldg. 737, 1477 Mimosa Drive, Dobbins ARB, GA.

Bldg. 812, 1538 Atlantic Avenue, Dobbins ARB, GA.

Bldg. 827, 1392 Second Street, Dobbins ARB, GA.

Bldg. 838, 1430 First Street, Dobbins ARB, GA.

Indoor Speaker Units (ISU) and speakers to include all mounting brackets, applicable hardware for mounting and connectivity to the Dobbins Base controller console.

Site Location Ceiling Spkrs Wall Spkrs Volume Ctrl Spkrs Horn Spkrs ISU

Bldg. 700 16 Bldg. 701 21 2 Bldg. 729 108 2 1 Bldg. 737 18 1 Bldg. 812 37 Bldg. 827 46 1 Bldg. 838 171 13 2

Current Frequency Usage:

Motorola Ultra High frequency (UHF) Trunked Land mobile Radio (TLMR) digital system operating.

Other Specifications

Indoor speakers manufactured per Cooper Wheelock model # E60W

IPS 400 Indoor Sirens

Poles contain power boards from ANS part# 080-0157

Batteries Group: 31

ITS- Motorola ACE3600 - based Siren Control System

Radios- ASC-E Class 8 W/RTU-2001 - Motorola RTU & Trunking radio - AC Power

2. Technical Support

If, in the performance of the Technical Support responsibilities, Contractor determines that an on-site technician is necessary, dispatch shall occur promptly after such determination is made and on-site response shall occur. The contractor shall respond in the Severity levels defined in Table A. Tables B and C define On-site technicians response and remote technical service, respectively.

Table A – Severity Definitions

Severity Levels Problem Types Severity 1 a. Major system failure

b. 33% of System down

c. 33% of Site channels down

d. Site Environment Alarms (smoke, access, temperature, A/C Power)

e. Troubleshooting shall be continuous till problem resolved.

Severity 2 a. Significant System Impairment

b. Control System Down, 2 or more speakers down, 1 console down

Severity 3 a. Parts/Questions

b. Upgrades

c. Sporadic or intermittent system problems of 5 minutes or less occurring a minimum of 3 times within 1 hour

d. System problems presently being monitored

Table B – Technician Dispatch On-Site Response Times

Severity Level Response Time

Severity 1 Within 4 hours from receipt of notification during normal business days, Monday through Friday (0730 – 1630)

Severity 2 Within 8 hours from receipt of notification during normal business days, Monday through Friday (0730

– 1630)

Severity 3 Within 24 hours from receipt of notification during normal business days, Monday through Friday (0730

– 1630)

Table C – Remote Technical Service Remote Times

Severity 1 Within 1 hour from receipt of notification during normal business days, Monday through Friday (0730– 1630)

Severity 2 Within 4 hours from receipt of notification during normal business days, Monday through Friday (0730

– 1630)

Severity 3 Within next business day during business days, Monday through Friday (0730 – 1630)

Note: All maintenance work shall be performed in accordance with applicable standards and guidelines.

3. Performance Requirements:

3.1. General. Contractor shall provide all labor, personnel, test equipment, standard service vehicles, tools, material, supervision, and other items necessary to perform troubleshooting, repair, preventive maintenance, and all operational checks and adjustments required to maintain the GV system at an optimum level and meet the system configuration and factory specifications.

3.2. Information Assurance (IA)/Security Services. Contractor shall provide services that examine protected assets, determine threat levels, and perform risk analysis. Additionally, Contractor shall determine potential cost of recovery, develop security policies and procedures, and perform scheduled monitoring of system to ensure peak performance and security.

3.3. Point of Contact (POC). Dobbins ARB shall provide a list of Government points of contact (POCs), phone numbers, and E-Mail addresses to the Contractor for:

1) Receiving E-Mail notification of scheduling updates, statuses, and follow-ups after updates.

In addition, emergency patches shall follow the same previous guidelines.

2) Notifying technicians and remote services personnel for update support and authorizing update issues that may require escalation.

3.4. Maintenance. Maintenance shall include and is not limited to the following GV components:

a. Dispatch and On-site System Response

b. System Repair with Advanced Replacement (GFE)

c. System Preventive Maintenance

d. System Monitoring

e. Technical Support Service

3.5. Dispatch and On-site Infrastructure Response. The Contractor’s Dispatch and On-Site Infrastructure Response services shall ensure that a trained and qualified technician is dispatched to diagnose and restore the GV system as required. Contractor shall provide capabilities for automated escalation and a process for case management that ensures the arrival of the technician and GV system restoration that complies with all contracted response times previously described Tables A, B, and C. The dispatched field technician shall restore the system by performing first-level troubleshooting at the site. If the technician is unable to resolve the issue, he or she will escalate the case to the Contractor’s upper level support center or engineers as needed. After GV system’s issue has been resolved, the Contractor’s support center shall verify trouble call resolution, and with Government approval, close the case.

Contractor shall maintain and provide records of all troubleshooting, service activities, site performance history, system issues, and resolutions to the Government.

3.6. Technical Support Services. Contractor shall provide a Technical Support service with direct telephone access to expert Giant Voice Technicians and Engineers. This higher level technical support service shall consult with the Government to promptly diagnose and resolve network issues and/or maximize system availability to the customer.

3.7. Deliverables. The Contractor shall submit standard deliverables required to document maintenance actions. These deliverables shall include, as a minimum, a preventive maintenance plan, equipment historical records, software upgrade listing, trouble action report workflow that documents and describes maintenance provided. As-Built Records/wiring diagrams if any wiring is changed for maintenance actions, reprogramming of replaced GV equipment/cards, detailed documentation of work orders, historical files, and inventory of covered GV equipment. Contractor shall provide a current listing of on-call technicians every quarter of the contract year to ensure ready access to GV equipment. Listing shall include the following: 1) full name, 2) date of birth, and social security number. Deliverables shall be provided to the 94 Contracting Flight (CONF) Contracting Officer and 94 Communications Squadron (CS) Plans and Programs representative.

4. Quality Control/Assurance Provisions.

4.1. Testing/ Acceptance: The Government reserves the right of final acceptance of operational tests of GV infrastructure equipment after fix actions/discrepancies have been resolved by Contractor maintenance personnel. Problems and troubleshooting paperwork shall be identified and documented during the acceptance of equipment and provided to the Government.

5.0. Standards. Contractor is responsible to obtain all referenced information to work performed.

REFERENCE NUMBER TITLE

Rural Utilities Service (RUS) Bulletin 1753F-201 Acceptance Test and Measurements of Telecommunications Plant

RUS Bulletin 345-65 (PE-33) RUS Specification for Shield Bonding

Connectors

RUS Bulletin 345-54 (PE-52) RUS Specification for Telephone Cable

Splicing Connectors

RUS Bulletin 345-72 (PE-74) RUS Specification for Filled Splice Closures

RUS Bulletin 1753F-401 RUS Standard for Splicing Copper and Fiber

Optic Cables", PC-2

RUS Bulletin 1753F-151 RUS Form 515b, Specifications and

Drawings for Construction of Underground Plant.

Telecommunications Engineering Specifications for Installation, Construction, and Construction Manual (TE&CM) 451.2 and Shield Continuity

National Electrical Manufacturers Electrical Polyvinyl Chloride (PVC) Tubing Association (NEMA) TC 2-1998 and Conduit

Telecommunications Industry Association (TIA) Commercial Indoor/ Outdoor Cable Standards TIA 568-B

National Fire Protection Association (NFPA) 70 Standard for Electrical Safety in the

Workplace

Occupational Safety and Health Administration OSHA Standards as required (OSHA) Applicable Standards

6.0. Service Summary.

Performance Objectives

PWS

Paragraph

Performance Threshold

Perform Preventive Maintenance

Para 3.4 Provide PM result NLT 5 calendar days after action/performance completion

Troubleshooting Action Report

Para 3.6 Report submitted by Government designated E-Mail or Fax NLT 5 calendar days after troubleshooting event to 94CS Government representative

Provide response within standards

Para 2, Table B & C

Meet times as defined by Severity Level in Para 2, Table A

7. Continuation of Services. This is an Essential Contractor Service; in the event of a crisis, DoDI 3020.37, “Continuation of Essential DoD Contractor Services During Crises,” does apply.