Performance_Work_Statement_(PWS)_23_Feb.pdf

Attachment 1 Dated: 23 February 2015

PERFORMANCE WORK STATEMENT

FOR

NONAPPROPIATED FUNDS (NAF)

POOL OPERATION SERVICES

Incirlik AB, Turkey 23 February 2015

Table of Contents

SECTION 1 Description of Services/General Information Pages 2 - 9

SECTION 2 Nonappropriated Funds Instrumentality (NAFI) Furnished Property and/or Services Pages 9 - 10

SECTION 3 Appendixes Page 11

SECTION 1 - DESCRIPTION OF SERVICES/GENERAL INFORMATION

1. DESCRIPTION OF SERVICES. The contractor shall provide all labor, personnel, vehicles, supervision, and other items necessary to perform life guard duties, swimming pool cleaning, and facilities cleaning services for the base swimming pool at building 925, Incirlik Air Base, Turkey. The contractor shall perform to the standards in this contract and comply with all applicable local, provincial, Turkish, and NAFI regulations.

1.1 TYPE OF SERVICE REQUIRED.

1.1.1 In accordance with AFI 34-110, section 3.4.5. Lifeguard and Aquatic Instructor Certifications and Training, lifeguards must have, and maintain throughout their employment, nationally recognized certifications in lifesaving and water rescue methods and skills, basic first aid, and child and adult CPR (appendix 7). Contract employees will be tested to American Red Cross standards by the Outdoor Recreation Director or the Community Services Flight Chief. All contractor personnel must be able to read, write, speak, and understand English. If an individual’s ability to speak English is determined to be a safety concern/liability the contractor will be asked to remove the individual.

1.1.2 All services provided will adhere to Air Force Instruction (AFI) 48-114 Occupational Safety and Health Standards (swimming pools, spas, and hot tubs and bathing areas) (Appendix 1), AF I 34-110 Outdoor Recreation Programs for Swimming and Aquatics (Appendix 7), and Operating Instruction (OI) 34-634 39th Force Support Squadron Operating Instruction for Outdoor Recreation Swimming Pool Program (appendix 6).

1.1.2.1 Preventing Accidents: The most important responsibility of the contractor is to prevent accidents. This is the primary objective for enforcing all rules and regulations. Prevention of accidents is accomplished effectively through continuing education of lifeguards and patrons. All rules and regulations must be thoroughly explained and understood so that lifeguards can know and enforce them. Rules and regulations are necessary and will be presented positively. Rules and regulations can be found in the following appendixes: 39 FSS OI 34-634 Swimming Pool Operations (Appendix 6) and AFI 34-110 Outdoor Recreation (Appendix 7).

1.1.2.2 Rule Infractions: Methods of dealing with rule infractions are a concern for managers and lifeguards. Some patrons may misunderstand our intentions in enforcing rules, and may become offended. Lifeguards, if challenged, must refer patrons to the pool manager or Outdoor Recreation Director. Lifeguards must be aware of actions that could result from an injury and must know why rules must be enforced. Concern is for the safety of everyone in the facility and must be communicated effectively. Applicable guidance/operating instructions regarding pool operations will be provided to contractor: AFOSH 48-114 (Appendix 1), AFI 34-110 (Appendix 7). Pool rules and prohibited practices can be found in 39 FSS OI 34-634 (Appendix 6).

1.1.3 The contractor will provide a Lead Lifeguard to perform pool operations in conjunction with the Pool Manager. The Lead Lifeguard will be identified by wearing a nametag with the title "Lead Lifeguard" while on duty. The Lead Lifeguard will be designated by the contractor.

The Lead lifeguard will ensure the water and chlorine testing requirements are performed, ensure that all rules and regulations are adhered to, schedule and assign lifeguard duties, and ensure lifeguards take breaks. The Lead Lifeguard will also answer customer complaints and ensure there are enough lifeguards on duty. A Lead Lifeguard will be solely responsible for pool operations in the absence of the Pool Manager a minimum of two days a week. The contractor will be notified 48 hours in advance when a Lead Lifeguard will be required for special events.

1.1.4 The Contractor will keep equipment, furniture, and facilities in a working condition and exercise reasonable care to secure and protect such equipment, furniture, and facilities. If any equipment breaks or no longer is able to perform its intended purpose, the contractor is to let the Outdoor Recreation staff know immediately.

1.1.5 The Contractor will provide a sign in sign out sheet that shows the date, time in, time out for contractor employees. The Outdoor Recreation Director and Pool Manager will randomly spot check the log sheet.

1.1.6 LIFEGUARD DUTIES:

1.1.6.1 All Lifeguards will watch their assigned area of responsibility. Act quickly, efficiently, and with confidence, creating as little disturbance as possible.

1.1.6.2 Lifeguards will use one long whistle blast, lasting 3-6 seconds, to notify other guards and staff of a potential emergency as outlined in the Incirlik AB Outdoor Recreation Pool Emergency Action Plan (Appendix 5). Another lifeguard will then cover that lifeguard’s area of responsibility.

1.1.6.3 The contractor will comply with and ensure that all lifeguards understand all of the requirements of the Incirlik AB Outdoor Recreation Pool Emergency Action Plan, (Appendix 4).

1.1.6.4 All rules outlined in 39 FSS O.I. 34-634 (Appendix 6) will be strictly enforced.

1.1.6.5 Maintain the restrooms in accordance with the Restroom and Cleaning Checklist (Appendix 2). Keep the pool deck, deep gutters, and bathhouses clean and assist in cleaning surrounding pool area.

1.1.6.6 All life guards on duty shall assist the Pool Manager with enforcement of the mandatory wrist band policy. In the event that an on duty life guard finds an individual in the pool area without a wrist band, they shall notify the Pool Manager immediately.

1.1.7 POOL OPERATION REQUIREMENTS

1.1.7.1 A minimum of (2) two lifeguards must be on duty and at their stations (chair stand or deck patrol) during open recreational swim periods, contractor must add lifeguards as needed see OI 34-634, 5.2.3. (Appendix 7) and Pool Staffing Levels (Appendix 9). Lifeguards will be rotated off their station and given a break every hour.

1.1.7.2 When the pool is closed due to weather conditions, the lifeguards will remain at the pool for one hour. If the pool cannot be re-opened after the initial hour it will close for the remainder of the day.

1.1.7.3 Authorized sanitation and civil engineer inspection teams will inspect premises for sanitation and pool chemical application requirements during the duration of this contract.

Inspections will be performed in a manner that will not unduly interfere with contractor’s operation.

1.1.8 CLEANING REQUIREMENTS

1.1.8.1 Contractor will provide personnel necessary to assure that sanitary conditions are maintained in pools, pool deck, bathhouses, and (50) fifty feet outside pool perimeter.

1.1.8.2 Restroom and Cleaning Hourly Checklist (Appendix 2) Exterior Cleaning: Sweep and clean in and around entrances, exits, and sidewalks to include patio area as needed maintaining a neat and clean facility appearance at all times. Cleaning includes removing all paper, trash, and cigarette butts from area. Contractor will wash and clean all exterior windows the first week of month.

1.1.8.3 Tables, chairs and ornaments: Clean tables, chairs and ornaments as needed in order to maintain a neat and clean facility appearance at all times.

1.1.8.4 Other housekeeping tasks: Replace all burned out light bulbs and fluorescent tubes at heights of 10 feet and below, inside and outside the facilities, with NAFI supplied bulbs and tubes as required. Contact the Pool Manager when lights and tubes are needed.

1.1.8.5 Vacuum pool daily, scrub pool bowl daily; complies with pool opening and closing procedures (Appendix 6).

1.1.8.6 Restrooms/Showers: Clean, sanitize and stock restrooms/showers. An hourly restroom/shower checklist must be filled out every hour while the pool is in operation (Appendix 2). Daily and/or weekly inspections will be accomplished by the Pool Manager or Outdoor Recreation Director. Inspections for compliance will be documented by the Pool Manager.

1.1.8.7 Clean floors so no visible dirt or dust remains on floors, floor mats, in corners, behind doors, or under furniture and equipment daily. Spills and debris must be removed immediately.

1.1.8.8 Sanitation requirements must be maintained IAW Military Public Health Standards. No notice inspections by Outdoor Recreation Director and Military Public Health will occur at random intervals.

1.1.9 SPECIAL EVENT SERVICES: The contractor will provide the Pool Operation services described in this PWS when requested in writing by the Pool Manager or Outdoor Recreation Director for Special Events. Special Events may consist of but are not limited to Dive in Movies and pool parties. Special Events will be held outside of the normal operating hours.

The designated hours for Special Events are 1900 to 2200 hours. The contractor will be given no less than 48 hours’ notice for a special event.

1.1.10 UNIFORM REQUIREMENTS:

1.1.11 Contractor will provide uniforms for each contract employee. The primary purpose of the lifeguard uniform is to assure that the lifeguard can be identified. In order to promote a professional image, it will be required that all contractor employees wear a uniform while on duty. The shirt and other clothing will be kept neat and clean. All employees shall maintain an professional appearance at all times in regards to both uniforms and personal hygiene.

1.1.12 The lifeguard uniform will be a white shirt with the words "LIFEGUARD" printed in red on the front & back, and a standard whistle. Red shorts/swimming trunks will be worn with white shirt. Lifeguards may wear a plain hat to shield the sun.

1.2 GENERAL INFORMATION.

1.2.1 QUALITY CONTROL. The contractor shall employ a commercial quality control program and procedures to identify, prevent, and ensure non-recurrence of defective services.

1.2.2 QUALITY ASSURANCE. The NAFI will evaluate the contractor’s performance by appointing a NAFI Representative (NR) to monitor performance to ensure services are received.

The NR will record all surveillance observations. When an observation indicates defective performance, the NR will direct the contractor to re-perform service at no additional cost to the

NAFI.

1.2.3 NAFI REMEDIES. The contracting officer shall follow FAR 52.212.4, Contract Terms and Conditions-Commercial Items for contractor’s failure to perform satisfactory services or failure to correct non-conforming services.

1.2.4 NAFI REPRESENTATIVE (NR). The contractor shall coordinate all aspects of this project with the NR. Completed work shall be subject to inspection and acceptance by NR. The NR shall NOT direct or redirect any contractor action(s). This can only be done by the Contracting Officer.

1.2.5 CONTRACTING OFFICER AUTHORITY. Only the contracting officer has authority to enter into, administer, terminate or modify the terms and conditions herein. Any changes made by persons other than the Contracting Officer will be considered an Unauthorized Commitment and subject to Ratification Actions.

1.2.6 HOURS OF OPERATION. The pool times are broken down into two seasons, spring and summer. Opening days and times for each season can be found in Appendix 4.

1.2.7 RECOGNIZED HOLIDAYS. The contractor shall work on U.S., Turkish, and Religious holidays. Any additional work that will incur additional costs will have to be approved in writing by the Contracting Officer prior it occurring.

1.2.8 SAFETY

1.2.8.1 SAFETY AND HEALTH TRAINING. The contractor shall develop a safety training program to provide work safety, fire prevention, and health training to all contractor employees performing work under this contract. The contractor shall maintain records of such training as part of the Quality Control Program.

1.2.8.2 The contractor’s safety training program shall be of sufficient length and depth to ensure that employees are familiar with the following;

a. The hazards of the work tasks they perform

b. The hazards of the work areas to include physical dangers and hazardous substances

c. The personal protective clothing and equipment they will need how to use it and how to maintain it

d. The location and use of emergency and fire prevention equipment and fire reporting procedures

e. The emergency procedures that apply to their jobs, to include evacuation and emergency reporting

f. How to identify and report hazards

g. How to report work-related injuries and illnesses

1.2.8.3 The contractor shall attend all necessary training sessions required by the USAF to insure the safety of the facility and its patrons.

1.2.8.4 Alcohol and Drugs: The use of alcoholic beverages and/or illegal drugs by contractor employees while on duty is strictly forbidden. The contractor and/or NAFI will immediately remove any employee who is under the influence of alcohol and/or drugs.

1.2.8.5 The contractor will comply with the installation fire, sanitation, and safety regulations and will take prompt corrective action on reporting of violations.

1.2.9 SANITATION INSPECTIONS: In addition to inspections of contractor performance by the NAFI Representative (NR), medical public health personnel assigned by the installation director of Military Public Health (MPH) will also inspect for compliance with sanitary standards published in Air Force Occupational Safety and Health Standards 48-114 (Appendix 1). Sanitary deficiencies require immediate correction. The MPH may shut down the facility until the contractor restores sanitary standards.

1.2.10 INSURANCE

1.2.11 Public Liability Insurance: Contractor will procure and maintain at its own cost and expense, from an insurance company or companies determined responsible by the NAFI, insurance coverage as set forth below and will furnish the NAFI fund manager at time of award, certificates of insurance evidencing that such insurance is in effect and that not less than ten (10) days prior notice will be given to the NAFI in the event of modification, cancellation or non-renewal of such insurance coverage. Public liability insurance contracts will name the US Air Force as co-insured parties, in addition to the concessionaire, with the severability of interest clause, with respect to claims, suits, judgments, costs, charges, and expenses arising out of or in connection with losses, damage or injury resulting from the negligence or other fault of the contractor, it's agents, representatives, and employees.

1.2.12 Comprehensive General Liability Insurance: Comprehensive General Liability Insurance in minimum limits of fifty thousand ($50,000) dollars for injury or death of each person, one hundred thousand ($100,000) dollars for each accident or occurrence for property damage liability, and one hundred thousand ($100,000) dollars for each accident or occurrence for injury or death.

1.2.13 SECURITY.

1.2.14 Security Requirements: All contractor employees in performance of this contract, or any representative of contractor entering the NAFI installation will abide by all security regulations of the installation.

1.2.15 Physical Security: Contractor will be responsible for safeguarding all NAFI resources provided for contractor use. At the end of each work shift, all NAFI facilities, equipment, and materials will be secured. Contractor will establish and implement methods of ensuring that lock combinations are changed when personnel, having access to the combinations, no longer require access to locked areas. The contractor’s methods will be subject to inspection by the Pool Manager or the Director of Outdoor Recreation at any time.

1.2.16 Key Control: Contractor will establish and implement methods of ensuring that all keys issued to the contractor by the NAFI are not lost or misplaced and are not used by unauthorized persons. Contractor will immediately report occurrences of loss or duplicated keys to Pool Manager. The contractor’s methods will be subject to inspection by the Pool Manager or the Director of Outdoor Recreation at any time.

1.2.17 Removal of Contractor Employees: All personnel employed by the contractor in the performance of this contract, or any representative of the contractor entering the NAFI installation will abide by all security regulations of the installation. The NAFI reserves the right to direct the removal of an employee for misconduct or security reasons. This action does not relieve the contractor from total performance of the contract tasks specified herein.

1.2.18 Loitering: Contractor employees will not loiter in any working or patron area. Upon completion of their assigned shifts, or after eating, contractor employees will promptly depart from facilities. Exception: any U.S. I.D. card holder.

1.2.19 PERFORMANCE OF SERVICES DURING CRISIS DECLARED BY THE

NATIONAL COMMAND AUTHORITY OR OVERSEAS COMBATANT

COMMANDER. This provision is not applicable since no services are required during the crisis. Contracting Officer or Contract Administrator shall notify the Contractor, by any means of communication, of a crisis. There shall be no costs paid by the NAFI to the Contractor during a crisis except those costs incurred for work performed under this contract and PWS.

1.2.20 SPECIAL QUALIFICATIONS.

1.2.8.1. PERSONNEL. All contractor employees performing work under this PWS must meet the qualifications for their positions as identified in this PWS.

1.2.8.1.1. CONTRACT MANAGER. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate(s) who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate(s) shall have full authority to act for the contractor on all contract matters related to daily operation of this contact.

The contract manager or alternate shall be available during normal duty hours within 2 hours to meet on the installation with NAFI personnel designated by the contracting officer to discuss problem areas. The contractor shall ensure the contract manager or alternate can be contacted during other than normal duty hours. Telephone numbers shall be provided to the contracting officer at the pre-performance conference. The contract manager and alternate must be able to read, write, speak, and understand English.

1.2.8.1.2. EMPLOYEES. The contractor shall not employ any person who is an employee of the NAFI if the employment of that person could create a conflict of interest. Nor shall the contractor employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval in accordance with DOD Directive 5500-7. In addition, the contractor shall not employ any person who is an employee of the Department of the Air Force is such employment would be contrary to the policies contained in AFI 64-105 CONTRACT REPORTING AND CONTRACT PROFIT REPORTING SYSTEM . The contractor is cautioned that off-duty active military personnel hired to perform services under this contract may be subject to permanent change of station (PCS), change in duty hours, or short notice deployment. Military reservists and National Guard members may be subject to recall to active duty. The abrupt absence of these personnel could adversely affect the contractor’s ability to perform. Their absence at any time shall not constitute an excuse for nonperformance under this contract.

1.2.8.2. IDENTIFICATION. The Contractor shall provide the following list of data electronically on each employee who will be working under the contract. The Contractor shall include a list of workers and supervisors assigned to this project. The NAFI will run background checks on these individuals. It is anticipated that security checks will take 21-30 days to perform. For each individual the list shall include:

a. Full Name b.Place of Birth

c. Current Address

d. Identification number (Photocopy of ID)

1.2.21 PAYMENT: Contractor will be paid monthly and will provide an invoice indicating the services and amount due. The contractor will be paid within 15 working days after receipt of receiving report and an invoice. A receiving report and invoice must be turned in by the 1st day of the following month for payment of the preceding month to Non-Appropriated Funds Financial Management Branch Office for services rendered and received. It is the responsibility of Pool Manager and the contractor to ensure the deadline is met. Contractors will be required to submit bank account information to the NAF Office to be paid by EFT each month.

SECTION 2 - NAFI FURNISHED PROPERTY AND/OR SERVICES

2. PROPERTY AND SERVICES PROVIDED BY THE NAFI: The NAFI will provide, without cost, the facilities, equipment, materials, and services listed below.

2.1 NAFI FURNISHED FACILITIES. Incirlik AB Swimming Pool, Bldg 925 will be available to the contractor as the location to provide services.

2.1.1 All buildings and any attachments are designated as no smoking areas. Smoking is prohibited within 100 ft of all buildings and attachment including the patio area. Alcoholic beverages will not be consumed on the premises for any reason unless approved by the 39th

FSS/CC.

2.2 NAFI FURNISHED EQUIPMENT. All equipment at the pool must be properly cared for and will be inspected weekly by the Pool Manager. Any equipment that is found to be broken or no longer functional should be reported to the Pool Manager or Outdoor Recreation immediately.

2.3 NAFI FURNISHED MATERIALS. All supplies needed for cleaning, sanitation and otherwise maintaining swimming pools will be provided by the NAFI

2.4 UTILITIES. Water, restrooms, and electricity will also be provided at no expense to the contractor.

2.5 TELEPHONE. Lifeguards are to use phone for official business only and should keep phone calls as short as possible. Contractor will control use of the telephone, it is essential that the telephone be available for emergencies. Customers may use the telephone in emergencies.

2.6 CONSERVATION OF UTILITIES. All utilities provided to the contractor shall only be used in the performance of official duties. The contractor shall make every effort to conserve on the use of the utilities.

2.7 CIVIL ENGINEERING SERVICES. The NAFI will provide Civil Engineering services for real property maintenance, repair, fire prevention, inspection and prevention, and maintenance of NAFI provided fire extinguishers and systems, pest control, and grounds maintenance.

a. Refuse Collection. Contractor shall utilize the NAFI provided collection station point nearest the facility.

b. Insect and Rodent Control. This service will be provided as often as deemed necessary by

Base Entomology.

2.8 SECURITY POLICE AND FIRE PROTECTION SERVICES. In cases of emergencies, Security Forces, Medical and Fire Protection can be reached via the base 112 system. Security Forces non-emergency phone number is 676-3200.

2.9 MEDICAL EMERGENCIES. In the event of a medical emergency, accident, or injury involving contractor personnel during performance of duties under this contract, services will be rendered in order to save life, limb or to stabilize for transportation to a local medical treatment facility. The contractor shall reimburse the NAFI for the emergency medical services.

SECTION 3 - APPENDIXES

APPENDIX 1 AF Occupational Safety and Health Standard 48-114 APPENDIX 2 Restroom and Cleaning Hourly Checklist APPENDIX 3 Pool Hours of Operation APPENDIX 4 Pool Emergency Action Plan APPENDIX 5 Pool Opening and Closing Procedures.

APPENDIX 6 FSC Operating Instruction 34-634, Outdoor Recreation Swimming Pool Operations APPENDIX 7 AFI 43-110 Outdoor Recreation APPENDIX 8 Pool Staffing Levels