CUSTODIAL SERVICES

PERFORMANCE WORK STATEMENT (PWS)

AVIANO AIR BASE

ITALY

18 AUGUST 2025

04 November 2026

Table of Contents

1. DESCRIPTION OF SERVICES

1.1. FACILITY CLEANING SERVICES

1.1.1. HARD FLOORS VINYL TILE, CERAMIC TILE, WOOD, CONCRETE, RUBBER, LINOLEUM,

LAMINATED WOOD

1.1.2. CARPETED FLOORS

1.1.3. STAIRWAYS and ELEVATORS

1.1.4. CLEAN FLOOR (WALK-OFF) MATS

1.1.5. TRASH COLLECTION/REMOVAL (CENTRALIZED LOCATIONS)

1.2. RESTROOMS/LOCKER ROOMS CLEANING SERVICES

1.2.1. CLEAN AND DISINFECT

1.2.2. RESTROOM FLOOR CARE

1.2.3. STOCK RESTROOM SUPPLIES

1.2.4. DRINKING FOUNTAINS

1.2.5. RESTROOM TRASH REMOVAL

1.2.6. SIGN-IN-SHEET

1.3. PERIODIC CLEANING SERVICES

1.3.1. PERIODIC HARD FLOOR MAINTENANCE

1.3.2. PERIODIC CARPET RESTORATIVE CLEANING

1.3.3. DUSTING (FOR CATEGORY 4 FACILITIES ONLY)

1.4. SPECIAL CLEANING REQUIREMENTS

1.4.1. CHILD DEVELOPMENT CENTER (CDC)

1.4.2. SPECIAL CLEARANCE REQUIREMENTS: CHILD DEVELOPMENT & YOUTH CENTERS

1.4.3. REQUIRED TRAINING

1.4.4. IMMUNIZATIONS

1.4.5. REQUIRED DOCUMENTATION

1.4.6. CLEANING REQUIREMENTS CHILD DEVELOPMENT CENTER AND YOUTH CENTER

1.4.7. CLEANING REQUIREMENTS FOR OTHERS LEVEL 4: YOUTH CENTER AND FITNESS

CENTER

1.5. CONTRACTOR PROVIDED EQUIPMENT AND SUPPLIES

1.5.1. CONTRACTOR-FURNISHED EQUIPMENT/VEHICLES

1.5.2. CAUTION SIGNS

1.5.3. CONTRACTOR FURNISHED RESTROOM AND OTHER SUPPLIES

1.5.4. MISCELLANEOUS REQUIREMENTS

1.5.5. MONTHLY INVOICE

1.6. EMERGENCY CLEANING/COVID-19 OR ANY OTHER VIRUS DEEMED AS INFECTIOUS

1.6.1. FACILITY DAILY CLEANING

2. SERVICE SUMMARY (SS)

2.1. QUALITY CONTROL

2.2. QUALITY ASSURANCE

2.3. PERFORMANCE ASSESSMENT

2.3.1. PERIODIC INSPECTIONS

2.3.2. CUSTOMER COMPLAINTS

2.3.3. PERIODIC QUARTERLY PROGRESS MEETINGS

3. FURNISHED PROPERTY AND SERVICES

3.1. FURNISHED FACILITIES

3.1.1. JANITORIAL CLOSETS

3.2. FURNISHED SUPPLIES AND EQUIPMENT

3.3. FURNISHED UTILITIES

3.3.1. UTILITY CONSERVATION

3.4. TELEPHONE SERVICE

3.5. SECURITY, FIRE AND MEDICAL SERVICES

3.6. SOLID WASTE COLLECTION AND DISPOSAL

3.7. MAIL SERVICE

4. GENERAL INFORMATION

4.1. HOURS OF OPERATION

4.1.1. NORMAL BASE HOURS

4.1.2. HOLIDAYS

4.1.3. BASE WIDE FACILITIES, HOURS OF OPERATION

4.1.4. CHILD DEVELOPMENT CENTER (CDC), HOURS OF OPERATION

4.2. BASE CLOSURES

4.3. TRANSITION PERIOD

4.4. PERFORMANCE OF SERVICES DURING CRISIS DECLARED BY THE NATIONAL COMMAND

AUTHORITY OR OVERSEAS COMBATANT COMMANDER

4.5. CONTRACTOR/EMPLOYEE BASE PASS AND IDENTIFICATION, SPECIAL CLEARANCES AND

VEHICLE PASSES

4.6. CLEANING AND RESTROOM SUPPLIES

4.6.1. HAZARDOUS MATERIAL IDENTIFICATION

4.7. HAZMART

4.7.1. SPILL RESPONSE

4.8. HAZARDOUS MATERIAL/ WASTE MANAGEMENT

4.9. HAZARDOUS MATERIAL (HM) HANDLING

4.10. TRAINING

4.11. LANGUAGE PROFICIENCY

4.12. ALCOHOL AND DRUG PROHIBITION

4.13. TRAFFIC LAWS

4.14. WEAPONS, FIREARMS, AND AMMUNITIONS

4.15. FOR OFFICIAL USE ONLY (FOUO)

4.16. REPORTING REQUIREMENTS

4.17. PHYSICAL SECURITY

4.18. CONTRACT MANAGER AND QUALITY CONTROL INSPECTOR

4.19. PERSONNEL

4.20. KEY CONTROL

4.21. CLEANING FREQUENCY SCHEDULES (CFS)

4.22. OPTION PERIOD

4.23. CONTRACT MODIFICATIONS

4.23.1. EXISTING FACILITY FLOOR PLAN CHANGES

4.23.2. NEW FACILITY AND/OR NEW FACILITY ADDITION

4.23.3. MODIFICATION UNIT PRICING

4.23.4. WAGE INCREASES

4.24. CONTRACTING OFFICER (CO) AND CONTRACTING OFFICER REPRESENTATIVE (COR)

(QUALITY ASSURANCE PERSONNEL)

4.25. SAFETY AND HEALTH PROGRAM REQUIREMENTS

4.26. ANTI-TERRORISM TRAINING

5. APPENDICES

1. DESCRIPTION OF SERVICES

Contractor shall provide all management, tools, equipment, supplies, vehicles and labor necessary to ensure that custodial services are performed at geographically separated areas of Aviano Air Base, Italy

(excluding Medical and DeCa facilities), in a manner that will maintain a satisfactory facility condition and present a clean, neat, sanitary, and professional appearance as per AFCEC and Air Force Common

Operating Levels of Service (AFCOLS) standards. Contractor shall accomplish all the cleaning tasks and be required to provide and replenish supplies (such as paper towels, toilet paper, and soap), each day of service in all restrooms identified in Appendix B, to meet the requirements of this PWS. Cleaning frequencies are established in Appendix A, by AFCOLS. Facility cleaning levels and estimated square meters are established in Appendix B, Estimated Square Meters and Cleaning Level. All work performed by the contractor shall be performed in accordance with all applicable and current Italian

Laws, European regulations, Headquarters Air Force (HAF) standards, instructions, and commercial best practices.

1.1. FACILITY CLEANING SERVICES

1.1.1. HARD FLOORS VINYL TILE, CERAMIC TILE, WOOD, CONCRETE, RUBBER,

LINOLEUM, LAMINATED WOOD

Hard floors shall be maintained free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter and other foreign matters by effective routine cleaning. Cleaning shall be accomplished by the most appropriate and professional method (vacuum, sweep, dust mop, damp mop, spot clean, etc.) and with professional cleaning solutions for the specific floor type. After cleaning, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Baseboards, corners, and wall/floor edges shall also be clean. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning. Emergency cleaning is a one-time cleaning of spills/accidents due to unforeseen circumstances (i.e. toilet overflow, human accident spills, incident, etc.). The CORs may request emergency buffing and/or striping through a verbal notification, and the Contractor shall start the requested emergency cleaning within 1 hour after the notification. These services will be provided from Monday through Friday, during regular hours from 07:30 to 16:30.

1.1.2. CARPETED FLOORS

Carpets shall be maintained free of soil, dirt, debris, litter and other foreign matter by effective routine vacuuming. The contractor shall use efficient professional-grade vacuum cleaners, with HEPA filtration that offers high airflow for more effective soil removal. Any spots and/or spills shall be removed by the carpet manufacturer’s approved methods or other commercial and professional accepted practices as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the facility manager.

Area and throw rugs shall also receive this service. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to the original and proper position after cleaning. An emergency cleaning is a one-time cleaning of spills/accidents due to unforeseen circumstances (i.e. coffee spills, human accident spills, incident, etc.) The COR may request emergency shampooing through a verbal notification, and the Contractor shall start the requested cleaning within 1 hour after the notification. These services will be provided during the week on regular hours from 07:30 to 16:30.

1.1.3. STAIRWAYS and ELEVATORS

All floor surfaces shall be cleaned following the floor cleaning frequency and in accordance with paragraph 1.1.1 or 1.1.2, as appropriate. Stair guards, handrails, wall caps and baseboards shall be free from grease and grime. The Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to 1.8 meters (6 feet) height from stair tread level, to provide and/or maintain a clean, uniform appearance. Elevator cleaning shall include all exterior light fixtures, vents, doors, door tracks, buttons, walls, handrails, guide tracks, floors, and floor guide tracks.

1.1.4. CLEAN FLOOR (WALK-OFF) MATS

The contractor shall vacuum and clean all interior and exterior floor mats. Mats shall be cleaned following the floor cleaning frequency and shall be free of all visible lint, litter, debris, soil and other foreign matters. Soil and moisture underneath mats shall be removed and mats returned to their normal location.

1.1.5. TRASH COLLECTION/REMOVAL (CENTRALIZED LOCATIONS)

Facility Managers (FM) shall place appropriate containers labeled with appropriate type of trash, in accordance with the most updated and current local standards recycling procedure, in designated facility centralized locations. Each building with Custodial Service must have one centralized collection point of trash. If the building has two or more floors, then one centralized collection point can be placed in each floor. The place area will be decided before with FMs and CORs. The Contractor shall collect and dispose of all trash from these locations, as per AFCOLS indicated frequency and specify in this PWS.

All trash containers shall be emptied, cleaned and disinfected, and returned in thei original locations.

The Contractor shall provide and replace any obviously soiled, worn or torn plastic trash can liners/bags for the containers at the centralized locations.

Custodians are not required and not allowed to separate or sort trash contaminated by the user.

1.2. RESTROOMS/LOCKER ROOMS CLEANING SERVICES

1.2.1. CLEAN AND DISINFECT

All surfaces of countertops, sinks, toilets, urinals, showers, shower mats, dispensers, drinking fountains, plumbing fixtures, saunas, dispensers, doors, walls, partitions, stalls, stall doors, entry doors

(including handle, kick plates, ventilation grates, metal guards), wall tiles and other such surfaces shall be cleaned and disinfected using a specific and professional product. Restrooms shall have a clean scent or no odor at all. Showers, toilets, and urinals will be free of spots, water spots, scale buildup, soap scum, odors, mold and any other deposits. If a clogged urinal, shower, sink, toilet or floor drainage cannot be unclogged after two attempts the contractor shall install an “Out of Order” warning sign and report the issue to the FM or those responsible of the building. An email will be written to the COR to confirm and document the report. Mirrors shall be clean and have no streaks or other removable matter.

Partitions shall be smudge and stain free. Vents (within 3 meters/10 feet of the floor) shall be clean.

Restroom sinks, countertops, and fixtures shall be free from water and scale deposits, soil, streaks, and removable matter. Walls and joints with silicone or grout shall be free of all film, spots, and detergent buildup.

To slow the buildup of calcium into the sewage line through the urinals, Contractor is to furnish and install a professional product inside the urinal and will be replaced or integrated periodically, as per producer’s indications (i.e. tabs, nets, that have a triple function: cleans, strong descale and freshens, prevents formation of urine scale.).

1.2.2. RESTROOM FLOOR CARE

All floor surfaces shall be maintained in accordance with paragraph 1.1.1 by effective routine cleaning.

Floor cleaning tools and equipment like, but not limited to, mops, towels, and buckets that are used to clean the restroom floors shall differ from the cleaning tools that are used to clean the other floors.

Moveable items shall be tilted or moved to sweep and damp mop underneath. Grout on the floor tiles shall be free of dirt, scum, mildew, mold, and residue.

1.2.3. STOCK RESTROOM SUPPLIES

At each cleaning service, the contractor shall fully restock the restrooms with any provided supplies including toilet paper, paper towels, and hand soap. The Contractor must ensure that those supplies do not run out until the next cleaning date. Supplies shall be stored in lockable areas, designated by FM of the buildings. In some critical buildings, the contractor shall bring and place, in agreement with FM and CORs, their own cabinets with padlocks or combination locks to store their equipment and supplies. Cabinets provided by the contractor must be the right size (refer to paragraph 3.1.1 Janitorial

Closet) to contain only the necessary equipment for cleaning equipment, periodically use products, and some extra supplies in case of need, specifically for the assigned building. Cabinets must be CE certified in accordance with paragraph 3.1.1. These cabinets, if decided by contractor to be used, will be owned and maintained by the contractor for the duration of the period of performance, and removed at the end of the contract performance period by the contractor.

Supplies in restrooms shall be re-filled 100% any time custodian performs the cleaning service. The contractor will keep, under its responsibility, the extra material retired from the dispensers and not used by the customer. The Contractor shall document both the extra material that has been retired and the refilled supplies onto the sign-in-sheet after each service. This shall be reported each week via email to the COR. Any extra material retired can be used by contractor to supplement critical restrooms around the Base.

Custodians shall immediately notify Contract Manager (CM) Quality Control Inspector (QCI) to bring additional supplies any time supplies are not available during cleaning operations. If supplies run out prior to the next service date, the contractor shall refill within two hours of notification. The

Contractor shall also have in stock enough dispensers and they must be immediately replaced if they are broken, damaged or no longer functional with dispenser equal or most like the existing ones. All dispensers installed at Aviano AB will remain in place at the expiration of this contract.

1.2.4. DRINKING FOUNTAINS

The contractor shall clean and sanitize all facility drinking fountains, typically located near or in the vicinity of restrooms and inside locker rooms. All porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountains shall be cleaned and disinfected. Drinking fountains shall be free of streaks, stains, spots, smudges, scales, and other soil. Due to the hardness of the local area water, proper approved and professional chemicals shall be used for descaling surfaces.

Custodians must ensure that surfaces are thoroughly rinsed to prevent any residual effects from chemical products that could impact consumers when using the drinking fountain.

1.2.5. RESTROOM TRASH REMOVAL

All paper trash containers in restrooms and locker rooms shall be emptied, trash disposed, liners replaced

(with proper size), and containers returned to their original locations. The contractor shall provide and replace any obviously soiled, worn or torn plastic trashcan liners. Trash receptacles shall be left clean and disinfected, free of foreign matters and free of odors. Custodians are not required and not allowed to separate or sort trash contaminated by the user.

1.2.6. SIGN-IN-SHEET

The Contractor is required to develop a Sign-In-Sheet template to be used for each facility. The COR will authorize the template to use after reviewing it. Review of the template shall not exceed 2 weeks from the award of the Contract. These sign-in-sheets shall be posted and maintained by the Contractor outside the janitor closets (or an alternate place/area designated by the FM of the building with a notification sent to the COR). The sign-in-sheet will be signed and dated by the contractor’s personnel each time the cleaning service has been provided.

At the minimum, the sign-in-sheet shall include:

• Building number.

• Level of service for the referred bldg.

• Day(s) of cleaning service.

• First name of the custodian who performed the cleaning service.

• Type of service performed (floor, restroom, or other type of cleaning).

• Quantity of each supply (paper towel, toilet paper and hand soap) stocked or re- stocked and re-filled.

• CEOES point of contact and phone number.

The Sign-In-Sheet will be maintained in the facility for 15 days after the end of each month. Maps will be provided by CEOES or CO and must be posted along with the sign-in-sheet.

1.3. PERIODIC CLEANING SERVICES

The Contractor shall schedule services performed as per Appendix A of AFCOLS, a minimum of one week in advance by email with the FM with a copy to the COR(s) and CO. Contractor will provide the draft of the annual Periodic cleaning schedule to government by the 15th day of the second month of the contract Basic Period, for the followings Options Period (1st, 2nd, 3rd and 4th) Contractor will provide the mentioned document by the 15th day beginning of each Period of Performance. If it becomes necessary to reschedule a periodic cleaning service, the requested party shall contact the other two parties by email to arrange a new time as soon as the need to reschedule is known. The Government requires that some periodic cleanings be scheduled outside normal working hours, or close to the end of the daily facility operating hours.

Sign-off sheets for each periodic service should be signed by the FM at the time of performance and submitted to the COR(s) and CO for the base within 3 days.

1.3.1. PERIODIC HARD FLOOR MAINTENANCE

Hard floors, to include restroom floors, shall receive periodic hard floor maintenance as specified in

Appendix A. Hard floors shall be cleaned, scrubbed, sealed, polished/burnished, or deep scrubbed and stripped and recoated, as required for the appropriate surface to maintain, protect, and ease normal routine floor cleanings. After periodic maintenance, floor surfaces, to include grout, shall have a uniform & clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water.

1.3.2. PERIODIC CARPET RESTORATIVE CLEANING

Carpets shall be deep cleaned, with commercial grade carpet cleaning equipment, to remove embedded soil from carpet fibers. Deep cleaning shall employ an effective technique and/or method to address soil suspension, soil extraction and drying. Areas that are inaccessible to the machine, such as corners, shall be shampooed with foam and manually scrubbed. After deep cleaning, the carpeted area shall show an improvement in visible appearance. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Chairs, trash receptacles, and other easy movable items shall be relocated to clean carpets underneath and returned to their original location after the carpet has dried.

1.3.3. DUSTING (FOR CATEGORY 4 FACILITIES ONLY)

Low dusting includes surfaces within 1.8 meters/6 feet of the floor and must be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above 1.8 meters/6 feet up to 3 meters/10 feet.

Surfaces include but are not limited to items such as tables, shelves, bookcases, storage lockers, moldings, windowsills, handrails, pictures, clocks, window blinds, or ceiling fans, etc.

1.4. SPECIAL CLEANING REQUIREMENTS

The contractor shall accomplish all cleaning tasks as appropriate for Special Requirement Facilities such as the Child Development Center, Youth Center, and Fitness Center, as identified in Appendices A and

B. Minimum cleaning frequencies are established in Appendix A, the AF Common Output Level

Standards.

1.4.1. CHILD DEVELOPMENT CENTER (CDC)

1.4.2. SPECIAL CLEARANCE REQUIREMENTS: CHILD DEVELOPMENT & YOUTH CENTERS

Designated CDC facilities shall be maintained in accordance with DAFI 34-144 Child

Development Centers, summarized below and Appendix A. Kitchen areas are not part of the contractor’s responsibility for cleaning. Operational duty hours for CDC are regular from

06:30 to 17:00 hours. These facilities are open on Italian Holidays (exception apply). In some situations, Due to unpredictable base operations or due to a contingency situation, CDC duty operating hours may be extended to 05:30 to 20:00 hours daily, including weekends (exceptional cases). All cleaning requirements will be performed either before or after CDC operational duty hours except for any cleaning requirement standard performed more than 1 time daily. For those specific cleaning requirements of 2 or more times daily at least one cleaning will be performed during operational duty hours. Daily floor cleanings shall be completed during operational duty hours as indicated in Appendix A, regardless of the CDC operating hours.

1.4.2.1. BACKGROUNDS & CRIMINAL HISTORY CHECK (CARABINIERI BACKGROUND

CHECK)

In accordance with DoDI 1402.05, “Criminal History Background Checks on Individuals in Child Care

Services,”, a Criminal history background check must be initiated and completed for each contractor employee before being allowed to work in the Child Development Centers and Youth Centers.

Background check is performed by the Carabinieri (Italian Military Police) before the release of the

Aviano Air Base pass, and it includes any crime committed by an individual against minors.

1.4.2.2. [CRIMINAL BACKGROUND HISTORY CHECK PROCEDURES.]

This section reserved per AFCEC instruction.

1.4.3. REQUIRED TRAINING

All contract employees working at the CDC, and or Youth Activity Center shall be required to attend annual training on child abuse prevention, identification and reporting. (DAFI 34-144, 11.1.6). The training will be conducted during normal duty hours by a government certified trainer. It shall be the Contractor’s responsibility to ensure new employees working at the CDC and/or Youth Activity Center receives this training. Date and location of the training course will be coordinated with the Facility Director or Manager of Organization and COR shall be notified with the final agreement between parts.

1.4.4. IMMUNIZATIONS

All Contractor employees assigned to the CDC and/or Youth Activity Center shall be free of communicable diseases to include tuberculosis, prior to entering either facility. All contract employees must have the following immunizations required by DAFI 34-144, 10.4.5, “Immunizations and Chemoprophylaxis for the Prevention of Infectious Diseases” prior to an employee being allowed to work. The Contractor shall be responsible for providing certification that all his/her employees meet the above conditions. Payment for any required immunizations will be incurred at the Contractor’s expense. The COVID-19 and the Shingles Vaccine is recommended but not required.

Mumps

Rubella

Diphtheria

Hepatitis A & B

Tuberculosis Skin Test

1.4.5. REQUIRED DOCUMENTATION

The Contractor shall provide a summary spreadsheet, listing all employees hired to work in the CDC, and Youth Activity Center. The list must have the employee’s name and position along with Aviano Air

Base pass release date, child abuse training completion date, certification of immunization requirements for approval to work in the CDC, and/or Youth Activity Center. If an employee is replaced, even temporarily, the replacement shall meet all requirements set forth in paragraph 1.4.1 through 1.4.4, inclusive, and all requirements must be completed prior to replacing employee beginning work. Failure to fulfill these requirements in sufficient time to replace an employee, will not relieve the Contractor of their responsibilities under this contract. Failure to provide these statements will prohibit Contractor employee(s) entrance into the CDC and/or Youth Center. It shall be the

Contractor’s responsibility to update the spreadsheet as necessary. Contractor employees working at the CDC and/or Youth Activity Center, shall submit a statement verifying they meet all medical requirements and current immunization records to the CDC Director prior to starting work on an annual basis.

1.4.6. CLEANING REQUIREMENTS CHILD DEVELOPMENT CENTER AND YOUTH

CENTER

Physical contact shall not be allowed, and contractor employees shall not be alone with children unsupervised. All employees wear a nametag or other identifying apparel all the time. (DAFI

34-144, 14.3.5.).

Tetanus

Polio

Varicella

Measles Influenza

1.4.6.1. CLEANING PRODUCTS APPROVAL

The Contractor shall provide a list of all cleaning products to be used in CDCs and Youth Activity

Centers to the directors via COR to ensure that the cleaning products are suitable for use in a childcare environment. Cleaning products, which include warnings that they must not be used in areas occupied by children, will not be used. Chemical air fresheners are not permitted. All chemicals and other potentially health dangerous products, including bleach water or disinfectant solutions, and cleaning supplies (including mops, mop buckets, etc.) must be stored in their original, labeled container in a locked closet inaccessible to children or any unauthorized persons. Products containing phenolic compounds, shall not be allowed or approved for use in CDCs and Youth Activity Centers. CDC and

Youth Activity Center organizations will forward the listing of the selected cleaning products to the

COR for the 31 CES Environmental Office approval.

1.4.6.2. CLEANING EQUIPMENT/MATERIALS

Trash, mops, brooms, and cleaning buckets shall be inaccessible to children and will be kept in order and not broken.

1.4.6.3. CLEAN/SANITIZE CHILDREN’S TOILETS AND FIXTURES

Toilets, sinks and adjacent walls (up to height of 1.20 Meters/4 Feet) shall be cleaned and sanitized with professional and authorized products. Services shall be provided twice per day for all the children’s rooms.

1.4.6.4. SWEEP/MOP CHILDREN’S BATHROOM FLOORS

The Contractor shall sweep and mop - clean and sanitize - the children’s bathroom floors twice a day with professional and authorized products.

1.4.6.5. EMPTY TRASH CANS AND DIAPER PAILS

For any type of waste (paper, mixed, plastic only, diapers, ect) the contractor shall provide and replace worn, torn or otherwise soiled plastic trash bags suitable for the type of trash containers within the entire facility. Trash shall be properly disposed of in the refuse containers placed outside the facility.

If trash is mixed, the contractor shall not sort the trash and will dispose of all of it in the Mixed

Container.

1.4.6.6. CLEAN/SANITIZE TRASH CONTAINER AND DIAPER PAIL

The Contractor shall clean, disinfect, and sanitize trash containers and diapers pails daily, with specific professional product.

1.4.6.7. DUSTING

Low dusting includes surfaces within 1.8 Meters/6 Feet of the floor and must be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above 1.8 Meters/6 Feet up to 3 Meters/10 feet.

Surfaces could include items such as tables, shelves, bookcases, storage lockers, windowsills, moldings, handrails, pictures, clocks, window blinds, ceiling fans, etc.

1.4.6.8. WINDOWS/INTERIOR GLASS

All windows and interior glass, including glass in doors, partitions, walls, display cases, and directory boards shall show no traces of film, dirt, smudges, water, or other foreign matter.

1.4.7. CLEANING REQUIREMENTS FOR OTHERS LEVEL 4: YOUTH CENTER AND

FITNESS CENTER

The contractor shall accomplish all cleaning tasks IAW 1.1, 1.2, 1.3 and 1.4 as appropriate, for Special

Requirement Facilities, identified in Appendices A and B, to meet the requirements of this PWS and the Service Summary (SS). Minimum cleaning frequencies are established in Appendix A, by

AFCOLS.

Fitness Center - Bldg. 1405 – Dragon Fitness Center:

- Sauna Cleaning: when the sauna heating is turned off, once per week the contractor shall perform the cleaning of floor, benches, glass and walls of male and female Sauna;

- Compensatory tasks:

• Lockers top surfaces dusting: dusting 3 times per month of lockers top surface in male and female area;

• Deep cleaning of showers 1 time per year of male and female showers stalls;

1.5. CONTRACTOR PROVIDED EQUIPMENT AND SUPPLIES

1.5.1. CONTRACTOR-FURNISHED EQUIPMENT/VEHICLES

The contractor shall provide and maintain all equipment and vehicles necessary to fulfill the requirements of this contract in good shape and functional conditions and carry over the CE (European

Conformity) label and/or mark. The contractor must perform cleaning and normal maintenance requirements on the equipment and vehicles on site. Maintenance and repair of contractor vehicles or their privately owned vehicles shall not be accomplished on site. Contractor vehicles shall have the company name prominently displayed on both sides of the vehicle and be maintained to present a neat, professional appearance. Contractor vehicles shall be used solely for the intended purpose of performing services in this PWS during normal hours of operation.

Equipment found to be unsafe and/or unable to function or not CE market/labeled as designed, shall not be used in the performance of this contract in any area of the Base. The CO or COR may inspect the contractor’s equipment at any time and direct the removal of any unsafe or unusable equipment from the installation.

The contractor shall provide adequate amounts of equipment, items and vehicles to effectively fulfill the scope of this contract. The contractor shall maintain or have backup capability to provide continued service. Broken or lost equipment shall not alleviate the contractor from fulfilling any requirement contained in this contract.

1.5.2. CAUTION SIGNS

The Contractor shall display the appropriate caution signs all the time when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present and remove once dry and safe for facility occupants to use.

1.5.3. CONTRACTOR FURNISHED RESTROOM AND OTHER SUPPLIES

The contractor shall furnish restroom supplies 100% ecologically and bio-degradable, to ensure compatibility with currently installed dispensers in all facilities.

Estimated quantities were calculated based on the use of supplies over the 12 months of the previous PoP.

Quantities may be subject to change depending on each Organization’s requirements and personnel hired.

It is understood and agreed that this document constitutes an estimate only. The Government provides this estimate in good faith but makes no guarantee as to its precision and expressly disclaims any responsibility or liability arising from its use or reliance thereon.

When dispensers are missing, unusable or damaged, Contractor shall provide a replacement of equal or similar type as the existing ones installed (dispensers for toilet paper tissues or rolls, paper towel tissues or rolls and hand soap).

In each normal daily bases of service, Contractor shall ensure the 100% of quantity of supplies until next day service.

Upon contractor receipt of each delivery of supplies, the quantity stocked on site shall be reported to both the CO and COR with an official document such as the dispatch/delivery document (Italian: Bolla di

Accompagnamento).

Each week or month (to be decided prior, within the first month of the awarded Contract), Contractor shall report to CO and COR the quantity used for the mentioned period.

At the end of each PoP, Contractor shall report to CO and COR the final balance of the quantity used, and the quantity remained.

Contractor will develop and submit a form, for approval, with the following information: number of buildings, type and number of paper towel dispensers installed (roll or V-Type), type and number of toilet paper dispensers installed (jumbo type or small rolls), number of hand soap dispensers. The form will be submitted for final approval to COR(s) and CO withing the end of transition period (1st month of

Contract). Every quarter, the contractor will provide and maintain the updated form.

1.5.4. MISCELLANEOUS REQUIREMENTS

Custodians are not allowed to talk, make decisions or agree with occupants, customers, or FMs about any disagreements or clarifications regarding this current Contract. Any issues, comments, doubts, arguments or other concerns that come from the occupants, customers or FMs to the custodians, must be reported to their Contract Manager or Quality Inspector. At the same time, the Contract Manager and Quality Inspector must report to CORs or COs any such interactions.

The contractor shall turn off unnecessary lights depending upon the current building occupancy, shift, and security requirements following cleaning.

The contractor shall report fire hazards or risks conditions, and items in need of repair to the FMs or responsible for the Facility (i.e. clogged sinks/toilets/showers, broken doors, broken windows).

The contractor shall turn in lost and found articles to the FMs or Secretaries of the Buildings refer.

The contractor shall notify Security Forces (Carabinieri, Military Police, ect) or COR when suspicious persons are seen on the premises.

Employees entering any facility or area after it has been secured shall enter through one door and lock the door behind them. These facilities or areas shall not be left unsecured at any time, including the period when work is being performed. Upon completing work in a facility or area, Contractor employees shall ensure all doors and windows that were secured upon their arrival are closed and secured upon their departure.

During Exercises days or weeks, Family Days or other Administrative Leaves (not listed and specify in this PWS), Contractor may find Buildings locked or not accessible. In this situation, Contractor will report it into their daily report. No cleaning services will be recuperated or postponed if the building is not accessible, or rooms or areas are occupied for more than 10 minutes. Anticipated cleaning services are permitted if Base conditions and buildings allow.

Contractor shall verify the estimate square meters withing the first Quarterly of the award of this

Contract and will communicate (a) the correct information or (b) any incongruence or missing information regarding it. Incongruencies or missing information will be fixed within 30 days after detecting.

An updated list of FMs of building affected on this Contract will be provided to the Contractor periodically by COR via email.

1.5.5. MONTHLY INVOICE

Within the first 10 days of the next month, the contractor shall issue and submit the previous month’s invoice in Wide Area Workflow (https://piee.eb.mil/) for the custodial cleaning services performed during the previous month. If the 10th day of the month falls on a Saturday, Sunday, Italian or American

Holiday, the deadline shall extend to the following working day..

1.6. EMERGENCY CLEANING/COVID-19 OR ANY OTHER VIRUS DEEMED AS

INFECTIOUS

1.6.1. FACILITY DAILY CLEANING

2. SERVICE SUMMARY (SS)

The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service for each requirement. The SS and the contractor’s Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of government validation and confirmation of services provided. These thresholds are critical to mission success. Procedures set forth in FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. During the first initial 30 days of the contract, two additional errors on each task shall be allowed to identify normal phase-in problems, except for any periodic cleaning service.

https://piee.eb.mil/)

Performance

Objective (PO)

PWS

Para

Performance

Threshold

(monthly)

Defect Rating

Surveillance

Method

Remedy

PO-1 – Facility Cleaning Service

a. Hard Floors

1.1

Inclusive

Excellent = 0

Periodic &

Verified

Customer

Complaint

Re-perform service within the same day

b. Carpeted Floors Very good = 1-2

c. Stairways/Elevators Satisfactory = 2 3

d. Walk-off Mats Marginal = 3 4

e. Trash Removal Unsatisfactory =

4+ 5+ defects

PO-2 – Restrooms /Locker Rooms Cleaning

a. Clean and Disinfect

1.2 within the same day

b. Floors Very good = 1-2

c. Supplies Satisfactory = 2 3

d. Drinking Fountains Marginal = 3 4

e. Trash Removal

PO-3 – Periodic Cleaning Services

a. Hard Floor

Maintenance

1.3 within 24 hours

b. Carpet Restorative

Cleaning

Very good = 1-2

Satisfactory = 2 3

Marginal = 3 4

PO-4 - Quality Control

Inspection procedures are followed and documented

IAW

Contractor’s Quality

Control Plan

2.1

Corrective action to execute within 2 working days

Very good = 1-2

Satisfactory = 2 3

Marginal = 3 4

PO-5- Special Requirements

a. Child

Development

Center(s)

1.4

b. Fitness Center Very good = 1-2

c. Youth Center

Satisfactory = 2 3

Marginal = 3 4

PO-6-Miscellaneous Requirements

Monthly Invoice submittal – must be in

WAWF by the 10th day of every month.

1.5

YES

Invoice submitted on time = 0

NO

Invoice Submitted on time = 1

Verify invoices have been submitted into system.

Submit the invoice

2.1. QUALITY CONTROL

The Contractor shall develop and maintain a quality control program (QCP) to ensure custodial services are performed in accordance with commonly accepted commercial practices and services identified in this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-performance and continual repeat of defective service does not occur. As a minimum, the contractor shall develop quality control procedures addressing the areas identified in paragraph 2, Service Summary. The Contractor shall establish and maintain a complete QCP that ensures services are maintained and performed IAW this contract, applicable laws and regulations to reach the objective stated in this PWS. The QCP should address all aspects of quality to include responsibility for surveillance, description of records to be kept, and corrective actions to be taken to remedy unsatisfactory performance. A copy of the contractor's QCP shall be submitted with the Contractors

Quote. Proposed changes to the plan shall be provided to the Contracting Officer (CO) prior to implementation. The contractor shall submit monthly metrics reports to the Contract Administrator

CO, QAPC, (Quality Assurance Program Coordinator) and COR within 7 calendar days from the beginning of each month. Metric reports shall include date of inspection, building number, type of inspection, discrepancies, corrective actions, inspector’s name, and comments.

2.1.1. DEFINITION OF DEFECT

For purposes of this PWS and the Service Summary, a "defect" is defined as any single instance in which a contractor-performed service does not meet the applicable standard described in this PWS, as measured against the Air Force Common Output Level Standards (AFCOLS) cleaning standards referenced in Appendix A. A defect is counted per individual task, per individual facility (building number), per inspection event or validated customer complaint.

2.2. QUALITY ASSURANCE

The government shall inspect and evaluate the contractor’s performance to ensure services are received in accordance with the requirements set forth in the contract. The CORs will use the contractor’s work schedule or modified version thereof, to record validation results. The results of the validation then become the official Air Force record of the Contractor’s performance. When a standard performance has not been met, or contractor performance has not been accomplished, the COR will initiate and provide the CO with a Contract Discrepancy Report (CDR) for issuance to the contractor. The contractor shall respond to the CDR IAW instructions provided and return it to the CO within 10 calendar days of receipt.

2.3. PERFORMANCE ASSESSMENT

2.3.1. PERIODIC INSPECTIONS

This method requires the CORs to employ a “spot check” style of evaluation based on the contractor’s incorporated Cleaning Frequency Schedule (CFS, PWS paragraph 4.21). Periodic validations will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends. The CFS or modified version thereof shall be used for CORs scheduled inspections and results documentation. Any unsatisfactory inspection result shall be recorded, and the Contractor shall acknowledge receipt and respond within 2 hours of notification.

'Respond' means the contractor shall acknowledge the deficiency, dispatch personnel to assess and begin corrective action, and communicate an estimated completion time to the COR. The contractor shall complete re-performance within the timeframe specified in the applicable Performance Objective of the Service Summary. The 2-hour response requirement does not supersede or replace the re-performance completion deadlines established in the Service Summary; rather, it establishes the maximum time within which the contractor must initiate corrective action. Exceeding the performance threshold defects for any of these performance objectives in any one-month period shall result in a warning or letter of concern from the CO. In turn, the CO will take any required action, if deemed necessary. Exceeding the performance threshold of these performance objectives, in any combination for any two, or more consecutive or non-consecutive months during a contract period shall constitute an immediate Progress Meeting with the Multi- functional Team. All remedies shall be in accordance with FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

2.3.2. CUSTOMER COMPLAINTS

The CORs will receive and investigate complaints. The CORs shall be responsible for initially validating customer complaints. The CO shall make final determination of the validity of customer complaint(s) in cases of disagreement with the CORs and the Contractor. Validated customer complaints shall be re-performed as per Service Summary Remedy.

2.3.3. PERIODIC QUARTERLY PROGRESS MEETINGS

The CO, Functional Commander, CORs, and other government personnel as appropriate, and the

Contractor shall periodically meet to discuss the Contractor’s performance every Quarterly. CO will schedule the meeting. The following issues shall be discussed: opportunities to improve the contract, any modifications required of the contract, unsatisfactory inspections and valid customer complaints against each performance objective observed and steps taken by the Contractor to prevent and minimize occurrences in the future and update situation of furnishing of restrooms supplies. The minutes of these meetings will be provided in writing to all attendees, for record. Should the contractor not concur with the minutes, the contractor will provide a written notification to the Contracting Office identifying areas of non-concurrence for resolution within three (3) working days.

3. FURNISHED PROPERTY AND SERVICES

3.1. FURNISHED FACILITIES

The government will provide office and storage space located in Area C or F of the Aviano AB. The government estimates that the value of this space is €2,200 per year. The contractor will not be charged for this space as providing it is a benefit to the government and the cost and administrative burden associated with collecting rent from the contractor would be more than €2,200 per year. No alterations to the office space/storage space shall be made without the specific written permission from the functional commander and the CO as coordinated and approved via Work Task submitted to the

COR. In case of alterations necessary for compliance with OSHA/Italian standards, such permission shall not be reasonably withheld. Materials and equipment will be stored and organized in such a manner as to allow easy access and movement. The Contractor shall return the office space/storage space to the government in good and clean conditions. The Government is not responsible for any break-ins, stolen or damaged items occurring within the space provided. The office space shall be locked when no one is present.

3.1.1. JANITORIAL CLOSETS

Some janitorial closets will be available for use by the Contractor, without cost, for the purpose of storing materials and equipment. No flammable materials are authorized to stock on Janitorial closets. Only some Janitorial closets will be authorized to use by the Contractor (list of authorized Janitor will be provided withing the transition period – paragraph 4.3), because not all the buildings have this space available. Where the Janitorial closet is missing or not usable or in some critical buildings, Contractor will place (with authorization of FM or responsible of building) their own equipment cabinet with padlock or combination lock. The Contractor will be required to maintain odorless and clean Janitorial closets and their cabinet. Cleaning supplies and tools will be stored and organized in such a manner as to allow easy access and movement in closet. Closets provided for janitorial service use will be locked.

No Contractor’s employees’ personal belongings are authorized to be stored into the Janitorial Closet.

Contractor’s equipment cabinet dimensions will be according with the capacity to keep their equipment in order and secure from non-authorized personnel. personell. Dimensions cannot be more than

1.80m (large) x 0.50m (deep) x 1.80m (high) for a double cabinet and 1m (large) x 0.50m (deep) x

1.80m (high) for a single module. Any other proposal dimension shall be verified, first and then authorized by CORs if acceptable.

3.2. FURNISHED SUPPLIES AND EQUIPMENT

This section reserved per AFCEC instruction.

3.3. FURNISHED UTILITIES

The Government will furnish electricity, water and sewage services as necessary for the accomplishment of work in accordance with this contract.

3.3.1. UTILITY CONSERVATION

The Contractor shall adhere to all base level utility conservation practices or requirements. The

Contractor shall be responsible for operating under conditions that prevent waste of utilities.

3.4. TELEPHONE SERVICE

This section reserved per AFCEC instruction.

3.5. SECURITY, FIRE AND MEDICAL SERVICES

The Government will provide police and fire protection. In the event of a medical emergency, the

Contractor is required to call 112 or 911 (Emergency First Aid) IAW the Italian law and regulations.

3.6. SOLID WASTE COLLECTION AND DISPOSAL

The Contractor shall use existing bulk containers to dispose of trash or solid waste generated from accomplishment of services detailed in this PWS. The contractor shall adhere to all base level recycling programs.

3.7. MAIL SERVICE

4. GENERAL INFORMATION

4.1. HOURS OF OPERATION

The contractor shall perform the services required under this contract during the following hours. The contractor is not required to perform services on Federal Holidays and/or Italian Holidays except as noted in 4.1.2.

4.1.1. NORMAL BASE HOURS

Normal working hours are Monday through Friday, from 07:00 to 1700 , except US Federal and Italian

Holidays. The Contractor will schedule all the services to be performed during normal working hours except for the special facilities which operate outside of normal working hours or have specific periods of time when services must be performed. Special facilities and hours are indicated in Appendix C. The

Contractor may find it necessary to deviate from the normal base hours of operation, to ensure timely completion of work under this PWS at no additional cost to the government.

4.1.2. HOLIDAYS

Unless indicated otherwise in this PWS, the Contractor is not required to provide services during the following U.S. Federal and Italian Holidays:

U.S. Federal Holidays

New Year’s Day 1st January

Martin Luther King’s Birthday 3rd Monday in January

President’s Day 3rd Monday in February

Memorial Day Last Monday in May

Juneteenth 19th June

Independence Day 4th July

Labor Day 1st Monday in September

Columbus Day 2nd Monday in October

Veteran’s Day 11th November

Thanksgiving Day 4th Thursday in November

Christmas Day 25th December

Italian Holidays

New Year’s Day 1st January

Epiphany 6th January

Easter As stated on current year’s calendar

Easter Monday As stated on current year’s calendar

Aviano Patron Saint’s Day As stated on current year’s calendar

Liberation Day 25th April

Italian Labor Day 1st May

Republic Day 2nd June

Assumption Day 15th August

All Saints 1st November

National Unity Day As stated on current year’s calendar

Immaculate Conception 8th December

Christmas Day 25th December

Saint Stephen Day 26th December

NOTE: American holidays falling on a Saturday are normally observed on the previous Friday.

American holidays falling on a Sunday are observed on the following Monday.

4.1.3. BASE WIDE FACILITIES, HOURS OF OPERATION

Unless indicated otherwise in this PWS, the contractor shall perform facility cleaning, restroom/locker room cleaning services, under this contract during duty hours, from Monday to Friday, from 07:00 hrs to

17:00 hrs. Under periodic cleaning services, buffing floors, floor maintenance and shampooing carpets shall be accomplished, after duty hours or close to the end of the daily facility operating hours.

4.1.3.1. BASE-WIDE FACILITIES, HOURS OF OPERATION WITH SPECIAL

RESTRICTIONS

Refer to Appendix C.

4.1.4. CHILD DEVELOPMENT CENTER (CDC), HOURS OF OPERATION

CDC operational hours are from Monday through Friday, from 0630 to 1700 hours, Italian holidays included. All cleaning requirements will be performed either before or after CDC operational duty hours except for any cleaning requirement standard performed more than 1 time daily. For those specific cleaning requirements of 2 or more times daily at least one cleaning will be performed during operational duty hours. IAW Appendix A, daily floor cleaning shall be accomplished during operational duty hours. The CORs will support the Contractor with FMs of CDC to notify the contractor in advance if CDC facilities will be unavailable for scheduled cleaning after normal duty hours (ex. for

“Parents Night Out/Give Parents A Break” or other special events). Regarding the Give Parents A Break

(GPAB) or similar events, the contractor shall resume/perform normal cleaning right after the event.

The government reserves the right to have up to 10 events for the Base and each Option Year at no additional cost to the government. These events typically occur after normal duty hours but could occur during the normal duty day.

4.2. BASE CLOSURES

This section reserved per AFCEC instruction.

4.3. TRANSITION PERIOD

The first 30 days following contract award will be considered the transition period. During this period, the awardee shall complete personnel requirements (work force) including the hiring of personnel to ensure satisfactory performance beginning on the contract and obtain security clearances if necessary.

In addition, the contractor shall use this phase-out/phase-in period to develop the draft of Daily and

Periodic cleanings schedule and provide…