5. PWS Drayage Contract FY23 v9.1.pdf

PERFORMANCE WORK STATEMENT

FOR FURNISHINGS MANAGEMENT

DRAYAGE

Aviano Air Base, Italy and

Papa Air Base, Hungary

12 January 2023

PERFORMANCE WORK

STATEMENT FOR

FURNISHINGS MANAGEMENT DRAYAGE

1. DESCRIPTION OF SERVICES: The Contractor shall provide all personnel, equipment, vehicles, tools, materials, supervision and any other item and services necessary to perform Furnishings Management Drayage Services in accordance with (IAW) this Performance Work Statement (PWS) at Aviano Air Base, Italy and Papa Air Base, Hungary as shown in Attachments 1 and 2. The Contractor shall provide all required transportation for delivery and pick-up of Government owned furniture and appliances to and from various locations including Furnishing Management Section (FMS) warehouse (Bldg. 43, located at Via Monte Colombera 1, zona Industriale, Aviano (PN). The radius of the area to be serviced is 80 km from Aviano AB to include dormitories in Area F, and the Appliance Repair shop in Area C. Contractor will be responsible for a 100 kilometers (KM) radius at Papa AB, Hungary (Contractor warehouse location dependent upon contract award) All work shall be performed in accordance with EU national and local rules, regulations, and safety standards as dictated by current Italian and Hungarian laws, directives, and industry standards. The Contractor shall also establish and maintain a quality control plan to ensure professional services are provided. All work shall be performed in a timely manner.

1.1. NOTIFICATION: The U.S. Government will appoint a Contracting Officer Representative (COR) to oversee this contract. The COR will contact the contractor each Thursday by 1700 hrs and submit the number of vehicle requirements for the following week's drayage services at Aviano. The COR will provide a work/route schedule one day prior to actual execution, no later than 17:00. The route provided by the Government, will be prepared using logic & efficiency as determining factors to ensure the most economical means. The Government may modify the vehicle requirements so long as it notifies the Contractor no later than 1200 hours on the working day preceding the scheduled service day. The Government will not be charged for any vehicles cancelled by the indicated suspense day. Should any of these suspense days fall on a non-Government Work Day then the suspense will shift to the previous Government work day. The COR will submit the service request to be performed any day of the following week and any return items will be delivered the day after the return trip. The FMS warehouse in Aviano and does not have loading/unloading ramps. For Papa AB Hungary, contractor shall provide customer service and all customer appointments will be scheduled/coordinated directly with the Mission Partner (MP) at that location only. The MP will notify the contractor of all requests for service every Thursday by 17:00, for the following week. NOTE**(Contractor will not accept requests for service directly from any customers. The contractor shall be responsible for all costs associated with any/all unauthorized requests for service that were not received directly from the MP or the COR.) Whenever deliveries of appliances/furniture are required for Papa AB, Hungary (only delivery of goods to/from Aviano Warehouse to contractor warehouse) the COR will contact the contractor 3 weeks prior to schedule a date.

1.2. DELAYS: The Contractor shall notify the COR/MP of any delays, breakdowns, unserviceable equipment, labor strikes, inclement weather or any other reason for postponing a delivery pick- up service NLT two hours prior to the scheduled service unless, said delay is due to unforeseen emergency circumstances (natural disaster, vehicle incident which may be incurred within the 2 hour period). The COR/MP will in turn contact the customer.

1.3. FACILITIES, VEHICLES, & PERSONNEL REQUIREMENTS.

1.3.1. AVIANO AB: The Furnishings Management Section is located in the Aviano Industrial area in a leased warehouse at #1 via Monte Colombera, Aviano. The minimum vehicle requirements for Aviano are three semi-tractor trailers and four hard shell swap system trailers (Italian terminology used "cassa scarrabile"). The swap system trailer shall be equipped with hydraulic lifts that can be lowered to ground level, with a minimum capacity of 30 cubic meters. Similar vehicles with suitable lift systems are also acceptable, in this case the entire vehicle must remain inside the Government warehouse for loading/unloading in preparation for deliveries/pickups. In certain circumstances, a minimum of two smaller moving vans, each one accompanied with only the driver, with capacity of at least 1.3 tons, will be required for areas with large vehicle restrictions, small volume furnishing movements, appliance swap out’s or at the mission necessity of the COR or FMS Chief. Same capacity van will be required for transportation of appliances in need of repair to and from FMS warehouse and Area C Appliance Repair Shop when requested by government. Finally, the use of a mobile platform vehicle for deliveries or pick-ups will be required. These vehicles shall not exceed 3.5 tons each. When government owned items cannot be returned to the warehouse by 1700, contractor is required to provide secure location for temporary storage and the items must be returned the following work-day by 08:00.

1.3.2. PAPA AB: Contractor shall provide 500 Sq meters of secure warehouse space within 150 kilometers of Papa AB. The minimum vehicle requirement for Papa AB is one hard shell vehicle with a minimum of 40 cubic meters and shall be fitted with a hydraulic lift that can be lowered to ground level for transportation of furnishings and appliances to and from contractor’s warehouse. The warehouse must be located within 150 kilometers of Papa AB, Hungary.

1.3.3. PERSONNEL: The Contractor shall provide a minimum of three qualified individuals for each vehicle. One individual will be the Crew Inspector (CI), who must write and speak English fluently, a driver, and an individual for loading/unloading at all designated pick-up and delivery locations. The number of individuals for warehouse loading/unloading of vehicles shall be at the Contractor's discretion. All CI’s shall be equipped with cellular telephones to ensure communication between the English speaking CI, the FMS warehouse, and the customers. A list of cellular phone numbers for all CI’s shall be provided during the pre-performance conference and will be updated any time changes occur. All Contractor employees shall be attired IAW EU and local safety requirements at designated work locations. (Italy or Hungary)

1036531564C Highlight

1.4. TRANSPORT & WAREHOUSE PROCEDURES: The Contractor shall be responsible for removal and relocation of warehouse items (appliances, furniture etc.) to and from the designated warehouse location and ensure all FMS items are loaded and ready for pick-up to meet the following day's pre-determined schedule. The Contractor is responsible for loading/unloading operations in the designated warehouse. Any liquid spills or leaks from any vehicles shall be immediately cleaned by Contractor personnel to maintain a safe working area.

NOTE** Papa AB only: The contractor shall ensure all appliances are fully operational one day prior to scheduled delivery.

1.4.1. LOADING: Contractor's personnel shall load furnishings and appliances in accordance with (IAW) the customer's Pick-up/Delivery Form. The Contractor's personnel shall remove items from storage to be loaded on the designated vehicles. Items stored higher than 1.6 meters (1.8 meters for mattresses) will be placed on the warehouse floor by FMS warehouse personnel for the Contractor personnel. The Contractor personnel shall protect items susceptible to damage (i.e.: scratching, marring, soiling, or chafing) by wrapping such items at times of loading with pads or other COR/MP approved wrapping material. Upholstered furniture shall be protected by wrapping with paper, pads or blankets. All contact surfaces such as corners and edges shall be protected with cushioning materials.

1.4.2. NEW FURNITURE/APPLIANCES: The Contractor's personnel shall remove new furniture/appliances from their boxes, breakdown boxes and place them in a cardboard container outside the FMS warehouse for disposal, place Styrofoam and metal banding material in the designated containers located at the FMS warehouse. All other trash shall be properly disposed of in the FMS dumpsters.

1.4.3. STORED FURNITURE: All stored furniture shall be covered to prevent fading and dust collection, once it is unboxed. All Government pads/covers used for transport/protection of furniture and appliances, shall be folded and placed in the designated storage location or shall be placed in a FMS container for laundry.

1.4.4. DISASSEMBLY- REASSEMBLY: The Contractor's personnel shall disassemble all items of Government property as required, to ensure safe movement and delivery at destination. All disassembled hardware shall be properly accounted for and stored to prevent loss/damage. Contractor's personnel will also be responsible to reassemble all items as required. Contractor is responsible for the replacement of any missing/damaged parts, at no additional cost to the Government.

1.4.5. UNLOADING AT WAREHOUSE: After returning to the warehouse from daily scheduled deliveries/pick-ups, contractor shall unload the truck/trailer in order to be prepared for following day’s schedule. The Contractor's personnel shall protect items susceptible to damage (i.e.: scratching, marring, soiling, or chafing) by wrapping such items with pads or other COR/MP approved wrapping material. Upholstered furniture shall be protected by wrapping with paper, pads or blankets. All contact surfaces such as corners and edges shall be protected with cushioning materials. Once items are downloaded, the FMS technicians will verify the customer's Pickup/Delivery Form for accountability, serviceability and cleanliness.

The Contractor's personnel shall unload the vehicles and place items in the appropriate FMS storage locations. The Contractor's personnel shall place items that will be stored higher than

1.6 meters (1.8 meters for mattresses) on the warehouse floor and FMS technician will move to the required location. The Contractor's personnel shall cover all furniture and appliances returned to the warehouse with pads or blankets to prevent damage and accumulation of dust.

The Contractor's personnel shall obtain pads from the warehouse storage area.

1.5. DELIVERIES (FMS WAREHOUSE TO CUSTOMER LOCATION).

1.5.1. DELIVERY PROCESS: The contractor will receive a delivery schedule from the FMS warehouse personnel the day prior to ensure trucks are loaded IAW the delivery schedule. The contractor's personnel shall arrive each workday no later than 0800 at the FMS warehouse or at the first delivery location on the schedule provided.

1.5.2. DELIVERY/INSTALLATION: The CI shall call the customer 30 minutes prior to arrival at residence for all deliveries. The CI shall present himself/herself to the customer, verify the customer ID (Identification Document) and coordinate the placement of the furnishings/appliances. The Contractor's personnel shall unload items from vehicles at destination. Some residences have restricted access ways and may require items to be disassembled and re-assembled. The Contractor's personnel shall place, align and level all furnishings and appliance items in the rooms indicated by the customer and shall ensure all mattresses are protected with the provided mattress cover. The Contractor’s personnel will connect all washers and hook-up all Range Gas/Stoves GPL and City Gas utilizing proper safety equipment, hardware, tools and parts (i.e. hoses, gas leak detector, meter and/or gas leak detector sprays, tools, gasket, filters, drain pipes, plugs etc…). The gas line, hose, clamps, gaskets and/or tubing or any other parts as required for proper installation will be provided by contractor. NOTE: Gas lines, hoses and tubing will not exceed the length requirements in meters according to local laws. The Contractor’s personnel will maintain current training certifications in accordance with local laws and procedures governing all gas connections and disconnection requirements. The Contractor will provide an annual report of all personnel that reflect current local laws that govern residence gas related training. The Contractor will also provide a monthly report for all Gas Range/Stoves tested that identifies each item was tested using the appropriate gas detector and meets local gas law’s, this report must be certified by an Official Licensed Technician at the coordination of the contractor. The Contractor will provide its personnel with the necessary tools and equipment to successfully connect all washers and test Gas Stoves. Additionally, if any appliance item is deemed unserviceable, the Contractor shall perform a direct swap-out to and from residence and FMS warehouse with a serviceable appliance, all instances will be coordinated between the CI and the FMS warehouse personnel. Upon completion the CI shall accompany the customer to all delivered items, brief the proper function of the appliances, verify the condition of the items and annotate all information on the customer's Pickup/Delivery Form. Once the customer accepts the furnishings/appliances, the CI shall have the customer sign the Pickup/Delivery Form and Customers Hand Receipt for full responsibility. The original copy will be kept and returned to the warehouse technicians and the second copy will be given to the customer. NOTE** Gas stove installations only apply to Aviano AB.

1.5.3 CLEAN-UP: Before leaving customer residence, Contractor personnel shall remove all packing materials/padding/debris. The Contractor shall break down boxes/packing materials and dispose of IAW with local laws/procedures. Contractor personnel shall perform any housekeeping required to return the property to the condition it was in upon arrival.

1.6. PICK-UPS (MOVEMENT OF FURNITURE AND APPLIANCES FROM CUSTOMER

LOCATION TO AVIANO FMS WAREHOUSE/PAPA CONTRACTOR WAREHOUSE

1.6.1. PICK-UP PROCESS: The contractor will receive a pick-up schedule from the FMS warehouse personnel the day prior to scheduled appointment to ensure trucks are prepared IAW the pick-up schedule. The contractor's personnel shall arrive each workday no later than 0800 at the FMS warehouse or at the first pick-up location on the schedule provided.

1.6.2. PICK-UP: The CI shall call the customer 30 minutes prior to arrival at residence for all pick-ups. The CI shall present himself/herself to the customer, verify the customer ID and coordinate the pick-up of furnishings/appliances. Also prior to the pick-up, the CI shall inspect all furnishings and appliances for accountability, serviceability and cleanliness. Items damaged by the customer will be annotated in the comments section of Attachment 6. Contractor personnel will properly protect all appliances and furniture during pickup/transport to prevent any damage. The Contractor’s personnel will disconnect all appliances including Gas Range/ Stoves GPL or City Gas utilizing proper safety equipment, hardware, tools and parts (i.e. hoses, tools, gasket, gas leak detector and/or sprays, filters, drain pipes, plugs etc…). All hardware will be returned with the respective appliance item. The Contractor’s personnel will maintain current training certifications in accordance with local laws and procedures governing all gas disconnections. Upon disconnection of Gas Range/Stoves, a test of the gas in/outlet valve into residence will be tested using a gas detecting spray for leaks or by other approved alternate means. If a leak is discovered during testing, at that moment the gas line must be shut off, both tenant and landlord will be directly notified of occurrence to assume full responsibility.

The Contractor will provide its personnel with the necessary tools and equipment to successfully disconnect all appliance items. Report any/all unauthorized gas connection issues (valves/hoses/clamps etc..) to the Government for resolution. NOTE** Gas stove disconnections only apply to Aviano AB.

1.6.3. CLEANING STANDARDS.

1.6.3.1. For items not clean to AF standards the CI will ask the customer to clean items to AF standards if time permits (Atch. 4). If items are not clean by the end of the pick-up, the CI shall pick-up the items and complete the FMS cleaning standard checklist, (Atch.

5). For unacceptable items, contractor will explain the reason why the appliances/furniture are unacceptable. Documentation shall be signed by the customer (Atch. 6) before leaving the customer's residence, and validated by the COR/MP at the time of the unloading of the items at the FMS warehouse. NOTE** FMS Chief and Warehouse Supervisor will make final determination regarding appliance/furniture cleanliness.

1.6.3.2. CUSTOMER SURVEY: At completion of the work day, the CI shall deliver an FMS Customer Satisfaction Survey (Atch. 9) provided by COR/MP. Leave the form with the customer to return at their own leisure. Do not return this form to the warehouse.

1.7. MISSED APPOINTMENTS: The Contractor's personnel shall drive to the pick-up or delivery locations. If customer is not present, the CI shall notify the FMS staff/MP. The CI shall remain at the location for a period not to exceed 15 minutes. The CI shall prepare and sign a "Missed Appointment Sheet" (Atch. 3) in two copies, one copy shall remain at the customer's residence for notification and the second shall be attached to the delivery paperwork. Furniture and appliances not delivered will be returned to the warehouse at trip completion or if necessary, return the items immediately and continue with the pre-determined schedule. The Contractor shall proceed to the next pick-up or delivery location. If there are complications with connections/disconnections, or compatibility issues, the CI shall immediately contact FMS staff or MO at Papa AB for resolution. The FMS staff/MO for Papa AB shall re-schedule and coordinate the connection/disconnection of the any/all appliances at a later date to be determined.

1.8. LATE RETURN: If items in the Contractor's vehicles cannot be returned to the warehouse by 1700 hrs the Contractor shall park the loaded vehicles for the night or weekend at its own secured facility. The Contractor shall bring loaded vehicles back to the FMS warehouse no later than 08:00 hrs the next workday.

1.9. DAMAGE TO GOVERNMENT PROPERTY: The Contractor shall be responsible for any damage caused by the Contractor's crew to Government property, and all government leased facilities. The Contractor shall be liable for any damage or theft incurred while under their control.

1.10. ADDITIONAL COSTS: The Contractor shall be responsible for observing local rules and laws and obtain whatever authorizations or permits may be required to ensure services are performed. Any and all costs associated with these authorizations and permits are the responsibility of the Contractor with no additional cost to the Government.

1.11. GROUNDS MAINTENANCE for building 43: Grass cutting and tree trimming/ leaf removal service is required as needed for 3,000 total square meters. No fertilization required.

The grass length is not to exceed 12 cm.

1.12.1. CLEANING APPLIANCES & OTHER LABOR DUTIES: Cleaning of appliances will only include ranges and refrigerators. (Government intends to remove appliance cleaning from this contract at the end of the base year). Items will be collected and work will be performed as needed. No Government furnished equipment/tools or supplies are provided.

Contractor will need to provide submittal's of the material they propose to use prior to performance, which must be approved by the Government.

2. SERVICE SUMMARY: The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective PWS Para Performance Threshold

Remedy for Threshold Violations *

1) Timeliness of Service.

Contractor shall comply with all timeliness requirements as written.

1.5.,1.6. 99% of the monthly Requirements Not to exceed more than 3 valid customer complaints per month

1.Will be reported in the monthly report and annual evaluation.

2. Reduction of monthly payment

2) Delivery & Pick-up of furniture and appliances from FMS warehouse to customer. Contractor shall comply with all requirements as written.

1.5.,1.6. 97% of the monthly Requirements Not to exceed more than 3 valid customer complaints per month

1. Will be reported in the monthly report and annual evaluation.

2. Reduction of the monthly payment

3) Contractor shall ensure all vehicle requirements are met.

1.3. 98% of the monthly requirements. Not to exceed 1 MP complaint per month.

1.Will be reported in monthly/annual evaluation. 2. Reduction of monthly payment

4) Appliance Cleaning.

Contractor shall comply with all requirements as written.

1.6.3.1.

1.12.1.

98% of monthly requirements. Not to exceed 3 MP complaints per month.

1.Will be reported in monthly/annual evaluation. 2. Reduction of monthly payment

5) Connections and Disconnections of Washers, Gas Ranges.

Shall include monthly certified report for Gas Connections

1.5.2., 1.6.2. 100% of the requirement

1. Will be reported in the monthly report & annual evaluation.

2. Reduction of the monthly payment

6) Contractor must have CI’s that speak and understand English fluently.

1.3.3. 100% of the time Not to exceed 1 customer complaint per month

1.Will be reported in the monthly/annual evaluation. 2. Reduction of monthly payment

7) Contractor shall ensure all appliances/furniture are properly protected during pickup/delivery and transport.

1.4.1., 1.4.5., 1.6.2.

100% of the time Not to exceed 1 MP or customer complaint per month

1.Will be reported in the monthly/annual evaluation.

2.Reduction of the monthly payment

8) Contractor shall ensure all appliances are fully operational prior to delivery (PAPA ONLY)

1.4. 100% of the requirement

1.Will be reported in the monthly/annual evaluation.

2.Contractor will re-deliver operational appliance at no cost to the Government.

*STANDARD: The contractor shall perform all work required by the PWS in a satisfactory manner & in accordance with (IAW) the appropriate PWS paragraph. The COR/MP shall not consider the discrepancy closed until all deficiencies have been corrected. The COR/MP shall notify the Contracting Office for appropriate action in accordance FAR 52.212-4, Contract Terms and Conditions-Commercial Items if any of the above performance objectives are not met.

2.1. SURVEILLANCE: The COR/MP may be present with the contractor’s personnel in either the Furnishings Management (FMS) warehouse, or during home pickup/drop off to evaluate contractor’s performance and ensure compliance.

2.2. PROCEDURES: The MP will inspect all requirements to ensure contractor compliance with the Performance Work Statement each time the service is performed using the attachment checklist (Attachment 7.) If inspections indicate unacceptable performance, the COR/MP will immediately notify the contractor personnel to correct the problem. If the contractor personnel do not correct the problem on the spot, the COR/MP will notify the Contracting Officer of the deficiencies for correction.

3. GOVERNMENT FURNISHED SERVICE/FACILITIES/UTILITIES

3.1. The use of the restroom in the FMS warehouse.

3.2. Use of electrical outlets for rechargeable battery operated tools.

3.3. Use of water faucets for cleaning purposes.

3.4 Use of warehouse space for Appliance cleaning.

4. GENERAL INFORMATION.

4.1. QUALITY CONTROL PLAN: The Contractor shall develop and maintain a complete Quality Control Plan (QCP) that ensures the drayage services are performed IAW this PWS.

The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of deficient services. As a minimum the Contractor shall develop Quality Control Procedures addressing the areas identified in para. 2, Service Summary. Record of inspections must be available to the Government upon request. A copy of the Contractor's QCP shall be submitted with the bid proposal. If changes occur, to ensure the requirements of the contract are provided as specified, changes to the QCP shall be provided to the Contracting Officer for acceptance who in-turn forwards them to the 31st CES/CEIHF.

4.2. PERFORMANCE PLAN: The Government will evaluate the Contractor's performance IAW the Quality Assurance Surveillance Plan (QASP).

4.3. GOVERNMENT REMEDIES: The Contracting Officer (CO) shall follow FAR 52.212.4, Contract Terms and Conditions-Commercial Items November 2021, for the Contractor's failure to perform satisfactory services or failure to correct non-conforming services. When the Contractor fails to perform the required service or performs an incomplete service for any of the performance objectives in this contract the customer should immediately contact the COR/MP who will verify the complaint. If the complaint is valid, the COR/MP will record such complaint using appropriate documentation. The COR/MP will conduct an investigation to determine the validity of the complaint. If the COR/MP determines the complaint is invalid, the COR/MP will document the written complaint of the findings and notify the customer. The COR/MP will retain the annotated copy of the written complaint for his/her files. If after investigation the COR/MP determines the complaint is valid, the COR/MP will inform the Contracting Office and they will notify the Contractor. The Contractor will be given the required amount of time necessary to correct the discrepancy (loading, unloading, furniture/appliances, deliver/pick up of furniture/appliances require more time to perform). The Contractor shall complete the written customer complaint document with the actions taken.

The MP will file the complaint for monitoring future recurring performance. Recurring customer complaints are not permitted for any of the above service items. If a complaint is repeatedly received or discovered during periodic inspections indicating the same deficiency during the service period, the COR/MP will contact the CO to take action IAW the remedies in the Service Summary.

4.4. HOURS OF OPERATION: The Contractor shall perform the services required under this contract within the following hours:

Aviano AB, Italy: Monday through Friday from 0800-1700 hrs.

Papa AB, Hungary: When requested: Tuesday through Thursday from 0800-1700 hrs.

4.4.3. HOLIDAYS OBSERVED: The Contractor will not be required to work on the following U.S. and Italian holidays or the local national employees' day of rest.

HOLIDAYS OBSERVED

New Year's Day 1 January Epiphany 6 January Martin Luther King Day 3rd Monday in January President's Day 3rd Monday in February Revolution Day (PAPA) 15 March Easter Monday The day after Easter Sunday San Zenone 12 April Liberation Day 25 April Labor Day 1 May Memorial Day Last Monday in May Republic Day 2 June Pentecost Monday (PAPA) 6 June Juneteenth 19 June Independence Day 4 July Assumption 15 August State Foundation Day (PAPA) 20 Aug

Labor Day 1st Monday In September Columbus Day 2nd Monday in October Republic Day (PAPA) 23 October Veterans Day 2nd Wed in November All Saints Day 1 November Thanksgiving Day 4th Thursday in November Immaculate Conception 8 December Christmas Day 25 December Saint Stephen’s Day 26 December Days of rest: Contractor will be provided latest schedule Subject to change in calendar years 2023, 2024, 2025, 2026, and 2027. The Contractor will be notified by the MO NLT 31 Dec of each year with all the changes for the following year.

4.5. SAFETY: The Contractor shall ensure all personnel engaged in the performance of this contract observe all Air Force and host country laws and regulations concerning safety. Safety or personal protective equipment violations shall result in suspension of work until violations are corrected, at no cost to the U.S. Government. The Contractor may also be liable for penalties assessed on such delays.

4.5.1. The Contractor will use every safety means necessary to prevent injury or damage to U.S. Government personnel and/or property.

4.5.2. In case Contractor personnel or customers are injured or U.S. Government assets are damaged, the Contractor shall promptly inform the COR/MP who, in turn, will inform 31 FW/SEG and 31 CONS/PKA. In case injuries are life threatening, the Contractor shall contact 31 FW/SEG at +39-0434-307953 and the COR/MP immediately after making required emergency response calls to the local authorities.

4.5.3. Evidence of employees' training on traffic safety and interference hazards prevention shall be provided. Contractor shall ensure spotters are made available as needed to prevent any interference hazards on public areas, in connection with vehicular and pedestrian passageways, at no additional cost. Contractor shall provide a hazard evaluation plan for services to be provided on Base: plan is subject to Contracting Officer's approval.

4.6. CONSERVATION OF UTILITIES: The Contractor shall make sure employees practice utility conservation. The Contractor shall be responsible for operating under conditions that prevent waste of utilities including:

4.6.1. Lights shall be only used where work is actually being performed.

4.6.2. Employees shall not adjust equipment controls for heating and ventilation systems.

4.6.3. Water faucets or valves shall be turned off when not in use.

4.7. PHYSICAL SECURITY: The Contractor shall be responsible for safeguarding Government property during performance of required work. At the end of each work period, Government leased facilities, equipment, and materials shall be secured.

4.8. EMPLOYEE SECURITY REQUIREMENTS: All employees must have a base entry pass to perform work on the installation, in the FMS warehouse and in off-base customer's residence.

Base entry pass shall be worn all times during the work day. The Contractor shall present to the Contracting Officer at the pre-performance conference all employee's names, addresses and Italian ID's. The Contractor shall submit the request for pass renewal 45 calendar days prior to the expiration to ensure there is no disruption in services. The Contractor must return identification cards and other credentials issued by the Government upon the termination of employees or upon termination of the contract and prior final payment.

4.9. INCLEMENT WEATHER: During inclement weather conditions (snow or ice) the Contractor will make a determination whether to delay or cancel work for site conditions at the Contractor's location, that day, and contact the Contracting Officer and the COR/MP to receive approval. The Contractor shall adjust the schedule for the delay or cancellation and shall not work in the affected areas.

5. CRISIS DECLARED: PERFORMANCE OF DRAYAGE SERVICES IS NOT

REQUIRED DURING CRISIS DECLARED BY THE NATIONAL COMMAND

AUTHORITY OR OVERSEAS COMBATANT COMMANDER.

6. SPECIAL QUALIFICATIONS.

CERTIFICATION: The Contractor must be ISO 9001-2015, ISO 45001 series certified.

Providing certification documents to the Contracting Officer prior to contract start date and subsequently on an annual basis. In case of certification suspension from the pertinent authority, the Contractor shall notify the Contracting Officer within five working days from the notification of the suspension.

7. TRANSITION PROCEDURES:

7.1. Post-Award Brief: Contractor will provide all required certifications/licenses required for the gas service related training and vehicle licenses of qualified employees. The Government will brief all requirements of the contract to include discussion of the Service Summary items.

7.2. TRANSITION IN: At the start of the contract the contractor will be allowed one month to train all personnel and FMS will provide all necessary training and paperwork to enable the contractor to provide the requested service.

7.3. TRANSITION OUT: One month before termination of the contract the present contractor and FMS will assist the acquiring contractor with the transition by enabling them to observe and assist with the service provided.

8. ATTACHMENTS:

1. Aviano AB, Italy Area Map

2. Papa AB, Hungary Area Map

3. Missed Appointment Sheet

4. FMS Cleaning Standards

5. Cleaning Standard Checklist

6. FMS Government Property Inspection Form

7. Aviano/Papa AB, FMS Surveillance Checklist

8. Estimated Workload Data Aviano

9. Estimated Workload Data Papa

10. FMS Customer Survey Form

ATTACHMENT 1

AVIANO AB, ITALY

ATTACHMENT 2

PAPA AB, HUNGARY

ATTACHMENT 3

MISSED APPOINTMENT FORM

TO:

(Name of Sponsor)

1. The Furnishings Management Section (FMS) Contractor attempted to contact you at at about your delivery/pick-up.

2. As required by the contract, the Contractor waited 15 minutes after attempting to contact you. Unfortunately, you will need to reschedule your appointment and, if so determined by FMS Chief, pay any fees associated with re-delivery. Additionally, you have the option to return or pick-up any item from FMS with your own mode of transportation.

3. Please contact the Furnishings Management Section at DSN 632-2992 or commercial 0434-302992 for assistance.

(Signature of Contractor)

TO:

(Name of Sponsor)

1. The Furnishings Management Section (FMS) Contractor attempted to contact you at at about your delivery/pick-up and no one was at home.

2. As required by the contract, the Contractor waited 15 minutes after attempting to contact you. Unfortunately, you will need to reschedule your appointment and, if so determined by FMS Chief, pay any fees associated with re-delivery. Additionally, you have the option to return or pick-up any item from FMS with your own mode of transportation.

3. Please contact the Furnishings Management Section at DSN 632-2992 or commercial 0434302992 for assistance

(Signature of Contractor)

ATTACHMENT 4

FURNISHINGS MANAGEMENT SECTION (FMS)

CONTRACTOR

CLEANING STANDARDS

The following guidelines are provided in accordance with FMS standards identified below. As the contractor, you will be responsible for cleaning appliances listed below.

WASHING MACHINE

Washer tub must be wiped out, cleaned and free of debris. The door will be cleaned on inside and outside and ensure the edge of the tub and the rubber seal on the door is clear of all residue.

Clean the soap drawer and the filter at bottom front of washer. Ensure exterior of washer is clean and free of all substances, grease, dirt, stains, soaps, dust, residue and debris.

DRYER

Clean lint trap/filter on the inside of the door with the vacuum cleaner; rinse the condenser filter at the bottom of the front of the dryer. Empty water from condensation unit located on the front of the dryer. Clean the door on the interior/exterior and also ensure the edge of the tub and the rubber seal inside the door of the drum is clear of all residue. Ensure exterior of Dryer is clean, free of all substances, grease, dirt, stains, soaps, dust, residue and debris.

REFRIGERATOR

Refrigerator must be must be wiped out, clean, and free of debris, aired out, and all shelving free of food/liquid residue. Clean all door(s) and seals. Do not use any sharp utensils such as a knife or screwdriver to remove ice from the freezer. Leave refrigerator & freezer doors open to avoid buildup of odors and mold while waiting for pickup. Remove evaporator pan located behind the refrigerator and clean it thoroughly. Remove all cobwebs and any other dust accumulation from the grill behind the refrigerator as well. Ensure exterior of appliance is clean and free of all substances, grease, dirt, stains, soaps, dust, residue and debris.

STOVES

Appliance must be free of any grease, stains or encrusted food, inside and out. (ex.. top, sides, front and rear, underneath the burners, behind the knobs and hinges). Use dry steel wool to clean the interior of the oven or an approved oven cleaner. NOTE: Do not use steel wool on exterior of stove. Oven racks, drip pans, broiler pan, and burner cover must be cleaned, free of all substances, grease, dirt, stains, soaps, dust, residue and debris. The glass on the oven door must be cleaned inside and out.

WARDROBES

Must be emptied, wiped down, and cleaned inside/outside, top, bottom and rear. Ensure exterior/interior is clean, free of all substances, grease, dirt, stains, soaps, dust, residue and debris.

TRANSFORMERS

Must be cleaned, free of all substances, grease, dirt, stains, soaps, dust, residue and debris.

SOFA & EASY CHAIRS

Must be vacuumed front and back and between cushions, all other furnishings must be dusted. Ensure exterior isclean, free of all substances, grease, dirt, hair, stains, tears, scratches, soaps, dust, residue and debris.

MATTRESS & MATTRESS PADS

Ensure exterior is clean, free of all substances, grease, dirt, tears, hair, stains, dust, residue and debris. Mattress pads must be laundered before returning to FMS.

ATTACHMENT 5

(FMS) CLEANING STANDARD

CHECKLIST

1. WASHING MACHINE

• Is there mold/mildew in the interior or soap residue?

YES NO

• Is the soap dispenser and filter clean? YES NO

• Is the exterior of the washer clean? YES NO

2. DRYER

• Is the lint/trap filter clean?

• Is the condenser filter on the bottom clean ?

• Is the exterior of the dryer clean ?

YES NO

YES NO

YES NO

3. REFRIGERATOR

• Is there any food inside or food residue? Interior & Exterior

• Is the top clean? Fan area behind the refrigerator clean ?

YES NO

YES NO

4. STOVE

• Are the interior/exterior clean & free of grease, stains and food? Check interior oven by using a flashlight

5. WARDROBE

• Has the wardrobe been emptied? YES NO

YES NO

• Has the interior/exterior been wiped clean, with no visible dirt or dust? YES NO

6. TRANSFORMER

• Has the transformer been wiped clean, with no visible dirt or dust? YES NO

7. SOFA and EASY CHAIR

• Are sofas and easy chairs clean, with no visible dirt/dust stains or pet hair? YES NO

Contractor Crew Inspector:

Printed Name Signature and Date

ATTACHMENT 6

FMS GOVERNMENT PROPERTY

INSPECTION FORM

Date:

MEMORANDUM FOR 31 CES/CEIHF

FROM: Customer Printed Name

SUBJECT: Inspection of Government Property. (Cleanliness, Damage, or Missing)

ITEMS MEETS

STANDARDS

DOESN’T

MEET

STANDARDS

DAMAGED MISSING

1. WASHER

2. DRYER

3. REFRIGERATOR

4. STOVE

5. COUCH

6. EASY CHAIR

7. MATTRESS

8. TRANSFORMER

9. WARDROBE

2. I will contact the FMS warehouse at DSN: 632-7482 or commercial 0434-307482.

Signature

ATTACHMENT 7

FMS SURVEILLANCE FORM

AVIANO, IT /PAPA AB,

CONTRACT # DATE;

LOCATION ARRIVAL

TIME

DEPARTURE

TIME

ITEMS

ISSUED

ITEMS

TURNED-IN

TRUCKMASTER PRINTED NAME:

VEHICLE PLATE:

TRUCKMASTER SIGNATURE:

SURVEILLANCE ACTIVITY CHECKLIST

IN ACCORDANCE WITH CONTRACT TERMS AND CONDITIONS YES NO

1. Time of Operation, 1.1., 1.3., 1.4., 1.5., 1.8., 1.9., 1.10, 1.11, 4.3., 4.9.

2. Movement of furniture/appliances from FMS warehouse 1.8,

3. Movement of furniture/appliances to FMS warehouse 1.9.

MP COMMENTS:

FMO MP INSPECTOR SIGNATURE:

FMO MP INSPECTOR SIGNATURE:

CONTRACT SURVEILLANCE MONITOR:

DATE: FINDING:

COMMENTS:

ATTACHMENT 8

ESTIMATED WORKLOAD DATA AVIANO

*Information only and does not bind the US Government in any case. Truck quantity per month with trailer swap system. There is an estimated quantity of 100 parking or loading/unloading permits per year required.

Average one Saturday work day a year for FMS warehouse, as required to meet special circumstances. The numbers projected are only an estimate and can fluctuate by 15%. NOTE: 70% of the moves are typically MFH and 30 % are typically O&M.

Aviano AB, Italy CY Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 23 0 44 45 46 53 58 55 45 45 46 43 32 24 42 35 45 46 50 58 55 50 45 45 43 32 25 35 35 45 45 50 58 55 50 45 45 43 34 26 38 37 45 45 48 58 55 48 45 45 43 34 27 35 38 45 45 50 58 55 50 45 45 43 34

FMS Appliance Refresh Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Trips 1 1

Grounds Maintenance Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Grass Cut 2 2 2 2 2 2 2 1

Leaves Collection

1 1 1 1 1

Appliance Cleaning Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Range 0 10 20 25 25 25 25 25 25 0 0 0 Refrigerator 0 15 25 30 30 30 30 30 30 0 0 0

Connections & Disconnections Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Gas Range/Stove 40 40 40 40 40 40 40 40 40 40 40 40 Washer 60 60 60 60 60 60 60 60 60 60 60 60

ATTACHMENT 9

ESTIMATED WORKLOAD DATA PAPA AB

*Information only and does not bind the US Government in any case. Truck quantity per month with trailer swap system. There is an estimated quantity of 100 parking or loading/unloading permits per year required.

Average one Saturday work day a year for FMS warehouse, as required to meet special circumstances. The numbers projected are only an estimate and can fluctuate by 15%. NOTE: 70% of the moves are typically MFH and 30 % are typically O&M.

Papa AB, Hungary FY Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 23 0 3 5 12 12 12 10 12 5 5 5 5 24 3 3 5 12 12 12 10 12 5 5 5 5 25 3 3 5 12 12 12 10 12 5 5 5 5 26 3 3 5 12 12 12 10 12 5 5 5 5 27 3 3 5 12 12 12 10 12 5 5 5 5

FMS Appliance Refresh Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Trips 1 1

Appliance Swaps Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

FY 23 – FY27 1 1 2 3 2 3 3 2 1 2 3 3

Connections & Disconnections FY 23 – FY27 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Washer 4 4 7 15 14 15 15 14 6 7 8 8

ATTACHMENT 9

31 CIVIL ENGINEER SQUADRON

FURNISHINGS MANAGEMENT SECTION

QUALITY QUESTIONNAIRE

WERE YOU PLEASED WITH OUR SERVICES? YES / NO

( ) EXCELLENT ( ) GOOD ( ) ACCEPTABLE ( ) POOR

COMMENTS:

NAME

(Optional): DATE

IF YOU WOULD LIKE A RESPONSE PLEASE PROVIDE CONTACT INFORMATION:

Phone: Email:

IF YOU HAVE ANY ISSUES OR CONCERNS, PLEASE CONTACT FMS AT:

DSN 632-7796 / Comm. 0434 307796

OR SEND AN EMAIL TO:

31CES.CEIHF.AvianoFurnishings@us.af.mil mailto:31CES.CEIHF.AvianoFurnishings@us.af.mil