PWS_Mobile_Toilets_20__Feb_18.pdf

PERFORMANCE WORK STATEMENT

FOR

RENTAL AND CLEANING OF

MOBILE TOILETS/UNITS, MULTI FACILITIES

AVIANO AIR BASE

20 February 2018

PERFORMANCE WORK STATEMENT (PWS)

FOR

RENTAL AND SERVICING OF MOBILE TOILETS/UNITS, MULTI FACILITIES

AVIANO AB, ITALY

1 . DESCRIPTION OF SERVICE. The Contractor shall provide all Management, Labor, Equipment, Tools, Supplies, Personnel and Transportation necessary to perform the rental and cleaning of mobile toilets/units at Aviano Air Base, Italy. All work shall comply with U.S.

Government and Commercial Standards. Contractor shall be responsible for complying with all current and future Italian National Laws, Regional and Italian Local Regulations applicable to the services described in this Performance Work Statement (PWS).

1.1. APPLICABLE REGULATIONS, LAWS, AND NORMS. Contractor shall be responsible for complying with the following:

• Italian Legislative Decree nr. 152 dated 3 April 2006 (Testo Unico in Materia Ambientale);

• European Standard Publication EN 16194:2012, Mobile non-sewer-connected toilets cabins

(Norme Tecniche per il Servizio dei Bagni Mobili);

• Subsequent amendments and integrations of the above mentioned decrees and standards;

• All other applicable local laws and norms pertaining to collection, transportation, and disposal of collected waste materials;

• Contractor must be registered to the Albo Gestori Ambientali (Italian Register of

Environmental Operators) as per Ministerial Decree nr. 406 dated 28 April 1998 and shall obtain such permits, licenses or other authorizations as may be required by Italian Law at Contractor’s own expense.

• Contractor must provide copy of the authorization for the delivery of liquid waste to the local water plant where the liquid waste will be disposed;

• Contractor must provide copy of the authorization for transportation of liquid waste as per CER (EWC –European Waste Catalog) Code 20.03.04, Category 4.

1.2. REQUIREMENTS.

• Unit delivery, install and removal; maintenance; supplies (including but not limited to toilet paper, clean water, sanitizing agents, and other supplies as required);

• Complete removal of waste;

• Washing and sanitizing of unit (internal and external part) and accessories;

• Complete addition of new sanitizing agents;

• Deodorizing of toilet after cleaning;

• Replenishment of toilet paper and water;

• Checking/restoring operation of all components.

• Repairing or replacing non-functioning units at no cost for US government, unless the problem is caused by Government misuse;

• Respond to emergency calls, as per paragraph 1.2.3;

• Contractor’s logo and telephone number is displayed in all units and replace it when no longer readable.

1.2.1. REGULAR SERVICE - UNRESTRICTED AREAS: Delivery, install, and maintain units as listed on Appendix 1. Services must be provided IAW frequency stated on Appendix 1. Contractor shall supply quantity of toilet paper and all related toilet supply sufficient until the next scheduled cleaning day. If required, handwashing stations have to be refilled with quantity of hand soap, water and paper towels sufficient until the next scheduled cleaning day. Unit prices shall be furnished on a calendar month basis and shall include unit delivery and removal; maintenance; cleaning; supplies.

Contractor must remove the Units at no additional cost within five (5) calendar days following the end of the specified rental period, upon Government request and/or from the date the contract is terminated.

1.2.2. REGULAR SERVICE - RESTRICTED AREAS: Delivery, install, and maintain units located in restricted areas of Aviano AB., as listed on Appendix 1. Services must be provided IAW frequency stated on Appendix 1. Contractor shall supply quantity of toilet paper and all related toilet supply (if required) sufficient until the next scheduled cleaning day. If required, handwashing stations have to be refilled with quantity of hand soap, water and paper towels sufficient until the next scheduled cleaning day. Unit prices shall be furnished on a calendar month basis and shall include unit delivery and removal; maintenance; cleaning; supplies. Contractor must remove the Units at no additional cost within five (5) calendar days following the end of the specified rental period, upon Government request and/or from the date the contract is terminated.

1.2.3. EMERGENCY UNIT DELIVERY/CLEANING SERVICE: Upon Government call, the Contractor shall provide emergency services that may be required from 0700 to 1800 hrs on Saturday, Sunday and Italian Holidays, within three (3) hours upon placement of call (see section 2.4).

Contractor shall provide a valid phone number and Personnel fluent in English language for Emergency Calls. A fee will be charged as per Appendix 1, plus the cost for applied to regular Delivery or Cleaning service.

1.2.4. ADDITIONAL REQUESTS FOR DAILY RENTAL & CLEANING SERVICES: As the need arise, upon Government call, the contractor must deliver, as per Appendix 1, units within 24 hours from notification. Contractor shall supply quantity of toilet paper, paper towels, and all related toilet supply sufficient until the next scheduled cleaning day. Handwashing stations have to be refilled with quantity of hand soap, water and paper towels sufficient until the next scheduled cleaning day.

Contractor must remove the Units at no additional cost within five (5) calendar days following the end of the specified rental period and/or from the date the contract is terminated. Unit prices shall be furnished, per day and per type of unit.

1.2.5. UNITS RESTORATION DUE TO ADVERSE WEATHER CONDITIONS. To prevent tipping, all units must have a mechanism to be locked down or otherwise secured. In case of damages or overturning of units due to any adverse weather conditions (i.e. thunderstorms and wind), the Contractor shall restore the units and replace the damaged parts within the same working day, at no cost to US government.

1.2.6. REPLACEMENT OF DAMAGE UNIT DUE TO GOVERNMENT MISUSE.

Whenever the damage of unit is the result of a Government misuse, the Contractor shall replace damaged unit and charge the cost to US government. Specific price shall be furnished for each unit, as specified in Appendix 1.

1.3. MOBILE UNITS AND ACCESSORIES CHARACTERISTICS:

• Single unit, with “Clean Water” system (water and waste separated tanks), internal sink, flushing system, toilet paper dispenser;

• Handicapped single unit with “Clean Water” system, (water and waste separated tanks) internal sink, flushing system, toilet paper dispenser;

• Portable handwashing station with 2 sinks, equipped with soap dispenser and paper towels.

1.3.1. The mobile toilet must be in compliance with European Standard Publication EN 16194:2012 in terms of material, size, clean water and waste tank characteristic and capacity, flushing system and it has to be equipped with WC seat with cover, translucent roof, ventilation system, self-closing door with latch and indicator. A picture and technical data of each unit shall be submitted with the Contractor’s Bid.

1.3.2. The units must be self-contained, odor free, and non-polluting.

1.3.3. To prevent tipping, all units must have a mechanism to be locked down or otherwise secured.

1.3.4. SANITIZING AGENTS: The sanitizing agents used for this service must be in compliance with UNI EN 16194:2012 publication. Safety Data Sheet (SDS) shall be provided for each cleaning supply item to 31 CES Environmental Office, via 31 CONS for approval prior to bringing the material onto Aviano Air Base.

1.3.5 WASTE DISPOSAL: The Contractor shall be considered “Producer” of waste and, in accordance with Italian Legislative Decree 152/2006, the Contractor must dispose collected waste at an approved and authorized off-base dump facility or treatment plant. The Contractor must maintain all mandatory documentation in accordance with Italian Laws and Regulations.

2. SERVICE SUMMARY (SS)

Item Performance Objective Paragraph Performance Threshold

Remedy

SS-1

Mobile Toilets/Units

Cleaning Service

1.2.

95% of performance threshold

Re-performance within the same working day of notification at no additional cost. If fail to re-perform satisfactory, monetary deduction for service not performed as required.

SS-2

Checking/restoring operation of all components

1.2.

95% of performance

Re-performance within the same working day of notification at no additional cost. If fail to re-perform satisfactory, monetary

SS-3

Emergency Calls for Delivery and Cleaning Services (Saturday, Sunday and Italian Holidays)

1.2.3

100% of performance

Emergency call response within 3 hours of notification. If fail to perform satisfactory, monetary

SS-4

Quality Control Plan 5.1 95% of performance

Develop and maintain Quality Control Plan. If fail to perform satisfactory, monetary deduction for service not performed as required.

2.1. GOVERNMENT FURNISHED UTILITIES AND SERVICES. The Government will provide all water and electricity as may be required by the Contractor to perform the service. In case of necessity, water can be collected from water pipe installed outside Bldg 1036, Grounds Maintenance Facility in Area F. All connection required to provide the service shall be at the Contractor’s expense.

Contractor shall make every effort at utilities conservation and shall be responsible for any damage caused to US Government property and utilities. Areas involved in this contract will be made available to the Contractor to perform work. Upon completion of any work performed, the Contractor will restore site to its original condition without debris, neat and in a safe condition.

2.2. PERMITS. The Contractor shall be responsible for obtaining at Contractor’s own expense all national, regional, and local required permits or licenses in order to perform the work and transport of materials to authorized disposal plants as described in this Performance Work Statement. Contractor shall provide technical assistance by communicating to the Contracting Officer and 31 CES/CEOES concerning any official changes of laws, regulations, ordinances and statutes related to collection, transportation and proper disposal of waste products.

2.3. SAFETY AND HEALTH STANDARDS. The Contractor shall initiate and maintain programs to comply with provisions of the Occupational Safety and Health Standards Act concerning handling entry requirements in confined spaces and potential hazardous substances. The Contractor will perform in accordance with (but not limited to) D.Lgs. 81/08 and all other safety applicable laws.

In case of conflicts, the most stringent standard will be enforced. Vehicle and drivers shall comply with Base road traffic regulations using proper equipment such as warning signs, reflective jackets, cones etc. Before accessing work areas, the Contractor will receive appropriate safety instructions on work areas known hazards IAW D.Lgs 81/08 – 106/09 Art 26. Wing Prevention and Protection Officer will brief the Contractor concerning safety and emergency procedures after contract award.

2.4. HOURS OF OPERATION. Services shall be performed from Monday to Friday from 0700 hours to 1800 hours. No work shall be performed outside these hours without the approval by the Contracting Office or authorized representative. Contractor shall provide Emergency Services that may be required on Saturday, Sunday and Italian Holidays. In case of emergency calls, the contractor must provide the service within three (3) hours upon notification by the Contracting Office or authorized representative, seven days per week, including Italian holidays as follows:

Italian Holidays

New Year’s Day, January 1 Epiphany, January 6 Easter Monday as stated on current calendar year Italian Liberation Day, 25 April Italian Labor Day, May 1 Italian Republic Day, Jun 2 Assumption Day, August 15 All Saint’s Day, November 1 Immaculate Conception, December 8 Christmas Day, December 25 Saint Stefano, December 26

2.5. POTENTIAL DELAYS DUE TO MILITARY OPERATIONS. Contractor may experience delays due to military exercises or other military activities in Entry Control Points (ECP) of Aviano Air Base. Potential delays do not alleviate Contractor from performing service and shall not be bases for additional cost to the government.

2.6. RESTRICTED AREAS ACCESS. Delivery, cleaning, maintenance works and unit removal in Restricted Areas shall be coordinated with 31 CES/CEOES. The Contractor will be escorted all time and must notify immediately the COR when escorting service is not present at a scheduled time.

Authorization to leave the site will be released by COR.

2.7. SECURITY REQUIREMENTS. All personnel employed by the contractor in the performance of this PWS and any representative of the contractor entering Aviano AB in the performance of this PWS, shall abide by all security regulations of the installation. All personnel will need to register at the Pass Office for a base pass. Individual contractor employees from Non-European countries, must have a valid Residence Permit (Permesso di Soggiorno). Citizens from certain countries are currently banned from entering U.S. installations; Security Forces maintains a list of these banned countries. This includes individual contractor employees, therefore any contractor employee who is a citizen of one of these countries will not be allowed to access the installation. The list of excluded countries is subject to change without modification or amendment of the PWS or contract. It is the responsibility of the contractor to plan accordingly.

2.7.1 BASE ACCESS. Government will provide entry Authorization to Aviano AB for Contractor’s Personnel and vehicles necessary to carry out Terms of Contract. Contractor’s Personnel and vehicles have to be identifiable. At Contract award, in order to obtain valid entry Passes, Contractor shall request all information and instructions to Contracting Officer about procedures and type of documentation needed for submittal. This process could take up to two months until approved. Contractor will be responsible to request renewal of entry passes timely prior expiration to avoid interruption of services with subsequent request from U.S. Government for damages or related costs for missing services including legal refunds.

2.8. REQUIRED IDENTIFICATION. All operators shall wear a nametag or other identifying apparel, as well as all vehicle shall be identified with Contractor’s logo.

2.9. ALCOHOL AND DRUGS. The consumption of and/or being under the influence of alcohol (to include smelling of alcohol) or drugs while on duty is strictly prohibited. At the direction of the CO, Contractor Personnel found to be or suspected to be under the influence of alcohol or drugs during duty will be immediately removed from duty. Upon notification, the Contractor shall provide a qualified replacement immediately and at no additional cost to the Government.

3. ENGLISH LANGUAGE REQUIREMENTS: The Contractor shall provide a representative to interact with the Government Representative. The Representative must be able to speak and understand the English language sufficiently to facilitate the performance of this Performance Work Statement.

4. CONTRACTOR FULL-TIME EQUIVALENT REPORTING. The Contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for performing rental and cleaning of mobile toilets/units in Aviano. The Contractor is required to completely fill in all required data fields at http://www.ecmra.mil. Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October each calendar year. Contractors may direct questions to the CMRA help desk. Contractor must register on: http://www.ecmra.mil.

4.1 USES AND SAFEGUARDING OF INFORMATION. Information from the CMRA secure web-site is considered proprietary in nature when the contract number and contractor’s identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor’s name and contract number associated with the data.

4.2 USER MANUALS. Data for Air Force service requirements must be input at the Air Force CMRA link. However, user manuals for government personnel and contractors are available at the Army CMRA link at http://www.ecmra.mil.

5. QUALITY CONTROL.

5.1. QUALITY CONTROL PLAN. The contractor shall develop and maintain a Quality Control Plan (QCP) to ensure services are performed IAW this contract, applicable laws and regulations and commercial practices. The plan shall implement quality control procedures to identify, prevent and ensure non-recurrence of defective services. Quality control procedures should present all aspects of quality control to include the responsibility for surveillance, description of records to be kept and corrective actions to be taken to correct unsatisfactory performance. As a minimum, the contractor shall develop quality control procedures addressing the areas identified in Paragraph 2 (Service Summary) of the PWS. A copy of the contractor's QCP shall be submitted with the Bid proposal.

Proposed changes to the plan shall be provided to the CO for approval prior to implementation. The contractor shall submit monthly metrics report to the COR within 7 calendar days from the beginning of each month. The plan shall include, but is not limited to:

5.1.1. METRICS. Containing information on the type, quantity, timeliness and quality of services performed. Metrics objectively depict effectiveness in meeting contract requirements and goals, and specify the actions the contractor will take to identify, correct, and prevent the recurrence of defects.

The CO reserves the right to request the contractor to change type and format of metrics if the metrics provided do not objectively and effectively reflect actual quantity, timeliness, and quality of the services performed. Metrics need to be submitted to the COR on a monthly basis no later than the seventh working day of the following month.

http://www.ecmra.mil/ http://www.ecmra.mil/

5.1.2. AN INSPECTION SYSTEM. Covering all the services listed in this PWS. It must specify areas to be inspected, frequency of inspections to be accomplished and the title and name of the individual(s) to perform the inspections.

5.1.3. IDENTIFICATION. In the form of names and titles and clearly defined authority of key personnel in the contractor's organization, to include, but is not limited to, the Contract Manager (CM), Quality Control Inspector (QCI) and alternates. This may be in the form of an organizational chart.

5.1.4. CONTRACTOR REPRESENTATIVES. During the days of the scheduled services the QCI shall be available within one (3) hours during normal duty hours to meet with the COR to discuss service matters. During non-service periods the contractor QCI shall be available within 1 day to discuss problems and issues. The CM and QCI contact information shall be provided to the CO and COR upon contract award. The CO and COR shall be notified in writing within 5 working days when changes in the personnel and/or contact information occur. The contractor shall provide points of contact and phone numbers to discuss urgent and emergency issues on weekends and Italian holidays.

5.2. QUALITY ASSURANCE. The government will periodically evaluate the contractor’s performance by appointing a COR(s) to ensure services are received. The COR(s) will evaluate the contractor’s performance through 100% inspections of the contractor's quality control program. The COR(s) may inspect and rate each task as acceptable or unacceptable. If the COR(s) determines an unsatisfactory performance, the COR(s) will document the written discrepancy and notify the QCI.

The QCI will sign and return the inspection sheet indicating an agreement or non- agreement to re-perform the service. The discrepancy shall be filed for monitoring future recurring performance. If the QCI challenges the validity of the discrepancy even after the COR(s) determines its validity, the QCI shall notify the COR and the CO shall make the final determination. The government shall inspect and evaluate the contractor’s performance to ensure services are received in accordance with requirements set forth in the contract. The COR will use the contractor’s work schedule or modified version thereof, to record validation results. Results of the validation then become the official Air Force record of the Contractor’s performance. When a performance standard has not been met or contractor performance has not been accomplished, the COR will initiate and provide the CO a Contract Discrepancy Report (CDR) for issuance to the contractor. The contractor shall respond to the CDR IAW instructions provided and return it to the CO within 10 calendar days of receipt.

5.2.1. RE-PERFORMANCE. The contractor will be given the opportunity to correct or re- perform tasks not performed or found unacceptable. The QCI shall inform the COR of the date/time of the corrective action or re-performance. Re-performance shall be considered satisfactory when all tasks have been accomplished according to the PWS.

5.3. GOVERNMENT REMEDIES. The CO will apply monetary deductions for services not re-performed satisfactory or for unacceptable trends of re-performance indicating an ineffective contractor

QCP.

5.4. PERFORMANCE EVALUATION MEETING. The contractor’s Contract Manager (CM) may be required to meet with the CO, Contract Administrator (CA), COR or other government personnel as necessary. The contractor may also request a meeting with the CO when the contractor believes such a meeting is necessary. Meeting minutes shall be recorded and signed by the CO, and included in the contract file.

5.5. PERFORMANCE OF SERVICES DURING CRISIS DECLARED BY THE NATIONAL

COMMAND AUTHORITY OR OVERSEAS COMBATANT COMMANDER. Contractor shall continue service as required by this PWS, without additional cost to government during events of contingency operations, natural disasters, and state declared crisis. Service will be performed during duty hours (from 0700 to 1800 hours, from Monday through Friday). Contractor must provide a Mission Essential Conditions Plan documenting name of operator, type of vehicle and plate number.

Attachment:

Appendix 1 – List of Units, Average of Quantity and Frequency