CAMO Questions and Answers.pdf

Consult and Appointment Management Office (CAMO)

Questions and Answers

Question #1: Is there an incumbent for this position? If so, can the Government share the contract number?

Answer #1: Yes. FA558719P0002

Question #2: If there is an incumbent, is there an incumbent contractor employee whom the awardee should consider for “right of first refusal” (i.e. Non-displacement of Qualified Workers

Under Service Contracts)?

Answer #2: The current contractor does not have any employees that would fall under the “right to first refusal.”

Question #3: Are Local Nationals currently in place providing services under the current contract in which TUPE Regulations would apply to?

Answer #3: The contractor does not currently employ any individual in which TUPE regulations apply to, however the contract does not preclude the hiring of Local Nationals.

Question #4: PWS 1.2. states, “The appointing services will be centralized at the 48th Medical

Group (MDG) at RAF Lakenheath but will include appointments for and the 501st Combat Support

Wing (CSW) Medical squadrons located at RAF Alconbury and RAF Croughton.”

Does the Workload Historical Data as provided in Appendix B include monthly calls for the 501st

Combat Support Wing (CSW) Medical squadrons located at RAF Alconbury and RAF Croughton?

Answer #4: Yes, the historical data provided in PWS Appendix B includes RAF Alconbury and

RAF Croughton.

Question #5: What PWS 4.1.2. states, “The Contractor personnel may be required to work more or less than 8 hours in a single day and/or 40 hours in a week.”

Is the annual level of effort for this contract (e.g., 1880, 1912, 1920, 2000, 2080, etc.)?

Answer #5: This is capability based, therefore the offeror is responsible for proposing their ideal workforce mix to meet the requirements of the PWS.

Question #6: 4. Appendix B, 4. Certifications states, “The contractor is required to obtain a certification in Basic Life Support (BLS).”

Can the certification be obtained after the start of the contract, but within a reasonable timeframe dependent on class offerings and availability?

Answer #6: Yes, but should be done within 30 days of the start date.

Question #7: Attachment 3 Workload Historicals

The Government provided the number of calls per month; can the Government provide the number of full and/or part-time employees responding to these calls?

Answer #7: This is capability based, therefore the offeror is responsible for proposing their ideal

Question #8: Are the current number of full-time employees capable of responding to the historical workload? Does the Government see a need to adjust the staffing plan? If so, how?

Answer #8: This is capability based, therefore the offeror is responsible for proposing their ideal

Question #9: Staffing. The solicitation does not specify if the contractor must provide a replacement or backfill if they are absent for an extended period for any reason.

Is the contractor required to backfill the position when the selected candidate is on annual or sick leave?

Answer #9: This is capability based, therefore the offeror is responsible for proposing their ideal

Question #10: At what time must a replacement be provided if the candidate is no longer able to perform their duties or absent for an extended period?

Answer #10: This is capability based, therefore the offeror is responsible for proposing their ideal

Question #11: Who are authorized to bid on this opportunity? Is this applicable for vendors whose companies are registered in United Kingdom only? Or this is also applicable to vendors registered outside United Kingdom?

Answer #11: This requirement is being competed under full and open competition.

Question #12: Are contractors required to use the SCA wage determination for this opportunity?

If so, please clarify which job title contractors should use for services required?

Answer #12: Performance is outside the United States and therefore does not apply.

Question #13: Will the government provide SOFA or Logistical support for this role?

Answer #13: SOFA will not be provided. The current contract does not provide Logistical support; however, it could be requested.

Question #14: Is this is a follow-on requirement or a new contract? If it is a follow on contract, could you please provide the incumbent contract number and the awarded price?

Answer #14: Yes, this is a follow-on requirement, contract # FA558719P0002, awarded 18 Oct

2018 to Sterling Medical Associates, Inc., for $1,994,002.08.

Question #15: How many people (Appointment / Referral Management Workflow Lead and

Medical Referral & Appointment Service Clerks ) are currently working under this contract?

Answer #15: This is capability based, therefore the offeror is responsible for proposing their ideal

Question #16: How many FTE's, Appointment / Referral Management Workflow Lead are required to perform under this contract?

Answer #16: This is capability based, therefore the offeror is responsible for proposing their ideal

Question #17: How many FTE’s, Medical Referral & Appointment Service Clerks (MRASC) are required to perform under this contract?

Answer #17: This is capability based, therefore the offeror is responsible for proposing their ideal

Question #18: 1. Description of Services, paragraph 1.2, states: (page 3 of 32)

1.2. The Government requires Medical Referral and Appointing Services to include Medical

Appointment Workflow Lead at RAF Lakenheath, England, also referred to as the “Medical

Treatment Facility” (MTF) herein. The appointing services will be centralized at the 48th Medical

Group (MDG) at RAF Lakenheath but will include appointments for and the 501st Combat Support

Wing (CSW) Medical squadrons located at RAF Alconbury and RAF Croughton. Performance shall be in accordance with the requirements contained in this Performance Work Statement

(PWS), and standards of the Unit Effectiveness Inspection (UEI).

- Please confirm if the contractor employees are required to travel outside RAF Lakenheath for this role? Are they required to travel at RAF Alconbury and RAF Croughton?

If so, who will shoulder/pay the cost?

Answer #18: No travel will be required; positions will be located at RAF Lakenheath.

Question #19: 1. Description of Services, section 2. Government Furnished Property: None furnished (page 3 of 32)

- Please confirm who will provide the office space, office supplies and office equipment(s) for Appointment / Referral Management Workflow Lead and Medical

Referral & Appointment Service Clerks (MRASC)?

- Please confirm what are the provided Government Furnished Equipment (GFE) to support for this role.

Answer #19: Office space, desks and phones are provided

Question #20: 3. Experience, paragraph 3.1, states: (page 14 of 32)

3.1. Minimum of one year of healthcare experience within the past five (50 years and at least six

(6) months experience in medical office scheduling.

- Please confirm the experience requirement for this role.

Answer #20: “Past five (5) years and at least six (6) months”

Question #21: 4.3. Security Clearances, paragraph 4.3.1 states: (page 4 of 32)

4.3.1. Contractor personnel working in 48 MDG shall have a National Agency Check (NAC) or host nation equivalent. Cost of clearance requests is part of the contractor's recruitment costs. The name and address of the COR shall be included in each request as the recipient of the results.

Unfavorable results that indicate risk to safe and/or effective delivery of services will constitute grounds for contract termination for cause. Decisions regarding dismissal of the contractor for unfavorable results of the background check are the sole responsibility of the COR. The

Government will not accept any employee with a Federal conviction (or host nation equivalent) in their background check.

APPENDIX E NATIONAL AGENCY CHECK (NAC)/HOST AGENCY CHECK (HAC) (page

28 of 32)

The government will submit an investigation request for the awardee on AF Form 2583, “Request for Personnel Security Action”, at no additional cost to the contractor. The contractor must successfully pass a National Agency Check (NAC) US or Host Agency Check (HAC) UK to be eligible for contract award. Any contractor receiving an unfavorable NAC/HAC shall be terminated for the Default.

- Please confirm who will pay the cost for Security Clearance/Background Check?

Answer #21: The Government

Question #22: 5. Performance Outcomes, paragraph 5.25 and 5.26 states (page 19 of 32)

5.25. Contract personnel will provide Phase I (didactic/classroom), Phase II (over-the-shoulder/on the floor), and Phase III (specialty consult) training to all contract personnel at a level of excellence commensurate with training provided to civil service personnel.

5.26. Contract personnel will also provide training to Active Duty/Civilian/Red Cross volunteers who have been identified to support the MRASCs, when deemed necessary for times when the contract company does not/cannot provider the required personnel to meet contract requirements.

- Please confirm who will conduct the training? Does it mean that the training will be conducted by Medical Referral & Appointment Service Clerks MRASC?

Answer #22:

• PWS 5.25, the contractor will provide their employees with training commensurate with what the government provides their civil service personnel.

• PWS 5.26 – Yes, the training will be conducted by Medical Referral and Appointment

Service Clerks.

Question #23: Please confirm the anticipated contract start date.

Answer #23: 1 May 2023

Question #14: Attachment 2 - Quote Sheet states:

- Please confirm will there be a separate CLIN for Appointment / Referral Management

Workflow Lead and Medical Referral & Appointment Service Clerks MRASC?

Answer #14: This is capability based, therefore the offeror is responsible for proposing their ideal workforce mix to meet the requirements of the PWS. The CLIN structure is set up for monthly invoicing for the services provided.

Question #25: Paragraph 4.8 states (page 8 of 32)

4.8. Government-Furnished Training: The Contractor personnel may be required to attend additional site specific training in patient care aspects and procedures.

This training will be provided by the Government during normal work hours.

- Please confirm if there will be training outside RAF Lakenheath? Is travel required?

If so, who will pay the cost?

Answer #25: There should be no training outside of RAF Lakenheath.