Attachment 3 - Workload Historicals.pdf
PDF 27 KB Posted
- Attached to
- Consult and Appointment Management Office (CAMO)
- Solicitation number
- FA558723QA001
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Other files
| File | Type | Posted |
|---|---|---|
| CAMO Questions and Answers.pdf | ||
| Combined Synopsis CAMO FA558723QA001.pdf | ||
| Attachment 2 - Quote Sheet.docx | DOCX document | |
| Attachment 1 - Performance Work Statement.pdf |
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Workload Historicals - Consult and Appointment Management Office (CAMO) Services
As stated in the Performance Work Statement (para 5.1), the Contractor shall provide MRASC who engage with patients through phones and electronic means to answer/place calls and answer/place electronic messages for the 48 MDG, RAF Lakenheath in both specialty appointing, primary care appointments and/or referral management. Referral management will be required assist walk in customers with referrals. The MRASC will assume centralized specialty appointing (approximately 6,200 calls per month), primary care appointing (approximately 7,200 calls per month) and referral management (1,100 referrals per month).
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