Attachment 1 - UK Wide Custodial Services PWS (DRAFT).pdf

CUSTODIAL SERVICES

PERFORMANCE WORK STATEMENT (PWS)

25 March 2021

Prepared by

RAF LAKENHEATH

UK/US RAF BASES

Table of Contents

1. DESCRIPTION OF SERVICES

1.1 Facility Cleaning Services

1.1.1 Non‐Carpeted Floors (Hard Floors: Vinyl Tile, Ceramic Tile, Wood, Concrete, etc.)

1.1.2 Carpeted Floors

1.1.3 Stairways/Elevators/accessible Lifts

1.1.4 Clean Floor (Walk‐Off) Mats

1.1.5 Trash Collection/Removal (Centralized Locations)

1.2 Restrooms/Locker Rooms Cleaning Services

1.2.1 Clean and Disinfect

1.2.2 Restroom Floor Care

1.2.3 Stock Restroom Supplies

1.2.4 Drinking Fountains

1.2.5 Restroom Trash Removal

1.3 Periodic Cleaning Services

1.3.1 Periodic Hard Floor Maintenance

1.3.2 Periodic Carpet Restorative Cleaning

1.3.3 Dusting

1.4 Special Cleaning Requirements

1.4.1 Child Development Center (CDC)

1.4.2 Special Clearance Requirements; Child Development Center and Youth Center

1.4.3 Required Training

1.4.4 Immunizations

1.4.5 Required Documentation

1.4.6 Cleaning Requirements Child Development Center

1.4.7 Special Requirements (And Level 4 Cleaning)

1.5 Contractor Provided Equipment and Supplies

1.5.1 Contractor‐Furnished Equipment/Vehicles

1.5.2 Contractor Furnished Restroom Supplies

1.5.3 Miscellaneous Requirements

1.6 Emergency Cleaning/COVID

1.6.1 Facility Daily Cleaning

2 Service Summary (SS)

3 GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1 Government Furnished Facilities

3.1.1 Janitorial Closets

3.2 Government Furnished Supplies and Equipment

3.3 Government Furnished Utilities

3.4 Telephone Service

3.5 Security, Fire and Medical Services

3.6 Solid Waste Collection and Disposal

3.7 Mail Service

4 General Information

4.1 Hours of Operation

4.1.1 Normal Base Hours

4.1.2 Base Wide Facilities, Hours of Operation

4.1.3 Child Development Center (CDC), Hours of Operation

4.2 Base Closures

4.3 Performance of Services During Crisis Declared by the National Command Authority or Overseas Combatant Commander

4.4 Contractor/Employee Base Pass and Identification, Special Clearances and Vehicle Passes

4.5 Cleaning and Restroom Supplies

4.5.1 Hazardous Material Identification

4.6 HAZMART

4.6.1 Spill Response

4.7 Hazardous Material/ Waste Management

4.8 Hazardous Material Handling

4.9 Training

4.10 Traffic Laws

4.11 Weapons, Firearms, and Ammunition

4.12 For Official Use Only (FOUO)

4.13 Reporting Requirements

4.14 Physical Security

4.15 Contract Manager

4.16 Personnel

4.17 Key Control

4.18 Schedules

4.19 Contract Modifications

4.19.1 Existing Facility Floor Plan Changes

4.19.2 New Facility and/or New Facility Addition

4.19.3 Modification Unit Pricing

4.19.4 Wage Increases

4.20 Contracting Officer (CO) and Contracting Officer Representative (COR) (Quality Assurance Personnel)

4.21 Safety Requirements and Reports

5 APPENDICES

6 BID SCHEDULE

7 Abbreviations and Acronyms

1. DESCRIPTION OF SERVICES

The Contractor shall provide all management, tools, equipment, and labor necessary to ensure that custodial services are performed at RAF Lakenheath, RAF Feltwell, RAF Mildenhall, RAF Alconbury, RAF Molesworth, RAF Croughton, RAF Caversfield, RAF Blenheim Crescent, RAF Barford St John, RAF Fairford and RAF Welford (which from this point on and throughout the rest of this performance work statement will be known as the UK/US Bases) in a manner that will maintain a satisfactory facility condition and present a clean, neat and professional appearance. The Contractor shall accomplish all cleaning tasks and be required to provide and replenish soap and paper products in all restrooms identified in Appendices A and B, in order to meet the requirements of this PWS and the Service Summary (SS). Maximum cleaning frequencies are established in Appendix A, Air Force Custodial Common Levels of Service Standards. Facility cleaning levels and estimated square footages are established in Appendix B, Estimated Square Footages and Cleaning Level. Facility drawings of areas cleaned are established in Appendix C, Floor Plans and Maps. All work performed by the Contractor shall be performed in accordance with all applicable US, and UK Laws and regulations, HAF standards, instructions, and commercial practices.

1.1 FACILITY CLEANING SERVICES

1.1.1 NON-CARPETED FLOORS (HARD FLOORS: VINYL TILE, CERAMIC TILE, WOOD,

CONCRETE, ETC.)

Hard floors shall be maintained free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter and other foreign matter by effective routine cleaning. Cleaning shall be accomplished by the most appropriate method (vacuum, sweep, dust mop, damp mop, spot clean, etc.) and with cleaning solutions if applicable, for the specific floor type. After cleaning, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Baseboards, corners, and wall/floor edges shall also be clean. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.2 CARPETED FLOORS

Carpets shall be maintained free of soil, dirt, debris, litter and other foreign matter by effective routine vacuuming. The Contractor shall use efficient commercial grade vacuum cleaners with HEPA filtration that offers high airflow for more effective soil removal. Any spots and/or spills shall be removed by the carpet manufacturer’s approved methods or other commercially accepted practices as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the facility manager. Area and throw rugs shall also receive this service. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.3 STAIRWAYS/ELEVATORS/ACCESSIBLE LIFTS

All floor surfaces shall be cleaned in accordance with paragraph 1.1.1 or 1.1.2, as appropriate. Stair guards, handrails, wall caps and baseboards shall be free from grease and grime. The Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to 6 ft. height from stair tread level, to provide or maintain a clean, uniform appearance. Elevators cleaning shall including all light fixtures, vents, doors, door tracks, buttons, walls, hand rails, guide tracks, floors, and floor guide tracks

1.1.4 CLEAN FLOOR (WALK-OFF) MATS

Vacuum and/or clean interior and exterior floor mats. Mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location.

1.1.5 TRASH COLLECTION/REMOVAL (CENTRALIZED LOCATIONS).

Reserved

1.1.6 OFFENSIVE/HYGIENE WASTE BINS.

With reference to estimated square footage listings found in Appendixes B and C of this PWS, the Contractor shall provide and service feminine hygiene disposal units to those facilities with latrines and restrooms. The handling of Offensive/Hygiene Wastes should follow practices and principals established by applicable United Kingdom (UK) laws and regulations.

1.2 RESTROOMS/LOCKER ROOMS CLEANING SERVICES:

1.2.1 CLEAN AND DISINFECT

All surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, drinking fountains, plumbing fixtures, saunas, partitions, dispensers, doors, walls, partitions, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), walls, and other such surfaces shall be cleaned and disinfected using a germicidal detergent. Restrooms shall have a clean scent or no odor at all. Showers, toilets, and urinals will be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. Mirrors shall be clean and have no streaks or other removable matter. Partitions shall be smudge, stain free. Vents (within 6 ft. of the floor) shall be clean. Restroom sinks, countertops, and fixtures shall be free from water and scale deposits, soil, streaks, and removable matter. Walls and grout shall be free of all film, spots, and detergent buildup. The Contractor shall post the cleaning schedule at each restroom door and update them as necessary. At the minimum, the schedule shall include the day(s) of the cleaning would take place.

1.2.2 RESTROOM FLOOR CARE.

All floor surfaces shall be maintained in accordance with paragraph 1.1.1 by effective routine cleaning.

Moveable items shall be tilted or moved to sweep and damp mop underneath. Grout on the wall and floor tiles shall be free of dirt, scum, mildew, and residue.

1.2.3 STOCK RESTROOM SUPPLIES.

Contractor shall ensure restrooms are stocked sufficiently so any provided supplies including toilet tissue, paper towels, and hand soap do not run out. Supplies shall be stored in designated areas. Some of these areas are secure, but not all of them. If supplies run out prior to the next service date, the Contractor shall refill within two hours of notification.

1.2.4 DRINKING FOUNTAINS

Contractor shall clean all facility drinking fountains, typically located near or in the vicinity of restrooms and inside locker rooms. All porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountains shall be cleaned and disinfected. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

1.2.5 RESTROOM TRASH REMOVAL

All trash containers in restrooms and locker rooms shall be emptied, trash disposed, liners replaced, and containers returned to their original locations. The Contractor shall provide and replace any obviously soiled, worn or torn plastic trash can liners. Trash receptacles shall be left clean, free of foreign matter and free of odors.

1.3 PERIODIC CLEANING SERVICES

1.3.1 PERIODIC HARD FLOOR MAINTENANCE.

Hard floors to include restroom floors shall receive periodic hard floor maintenance as specified in Appendix A. Hard floors shall be cleaned, scrubbed, sealed, polished/burnished, or deep scrubbed and recoated, as required for the appropriate surface to maintain, protect and ease normal routine floor cleanings. After periodic maintenance, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water.

1.3.2 PERIODIC CARPET RESTORATIVE CLEANING.

Carpets shall be deep cleaned in order to remove embedded soil from carpet fibers. Deep cleaning shall employ an effective technique and/or method to address soil suspension, soil extraction and drying.

After deep cleaning, the carpeted area shall show an improvement in visible appearance. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath and returned to their original location after the carpet has dried.

1.3.3 DUSTING.

(For Category 4 Facilities Only) Low dusting includes surfaces within 6 feet of the floor and must be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above 6 feet up to 10 feet.

Surfaces could include items such as tables, shelves, bookcases, storage lockers, moldings, window sills, hand rails, pictures, clocks, window blinds, ceiling fans, etc.

1.4 SPECIAL CLEANING REQUIREMENTS

The Contractor shall accomplish all cleaning tasks as appropriate for Special Requirement Facilities (Youth Center, School Age Program, Fitness Center, and PAX Terminal located at RAF Mildenhall) identified in Appendices A and B. Minimum cleaning frequencies are established in Appendix A, AF Common Output Level Standards.

1.4.1 CHILD DEVELOPMENT CENTER (CDC).

Designated CDC facilities shall be maintained in accordance with AFI34-144 Child and Youth Programs, summarized below and Appendix A. Kitchen areas are not part of the Contractor’s responsibility for cleaning. All cleaning requirements will be performed where possible either before or after CDC operational duty hours except for any cleaning requirement standard performed more than 1 time daily and for meal cleans which will follow as detailed in Appendix A. For those specific cleaning requirements of 2 or more times daily at least one cleaning will be performed during operational duty hours. Daily floor cleanings shall be accomplished during operational duty hours as indicated in Appendix A.

1.4.2 SPECIAL CLEARANCE REQUIREMENTS; CHILD DEVELOPMENTCENTER AND YOUTH

CENTER.

1.4.2.1 BACKGROUNDS & CRIMINAL HISTORY CHECK

In accordance with DoDI 1402.05, “Criminal History Background Checks on Individuals in Child Care Services,”, a Criminal history background check must be initiated and completed for each Contractor employee before being allowed to work in the Child Development Centers and Youth Centers. The Services Squadron Security Monitor shall initiate, receive and maintain all background checks. All results shall be maintained by the CDC Director. The following steps are required to process the background check.

a. An Installation Records Check (IRC), inclusive of a check of the Air Force Central Services Registry (CSR), Security Forces, Family Advocacy Program, and Office of Special Investigations of the Defense Central Index of Investigations (DCII) has been completed on all employees who have lived or worked on a military installation, before they were hired. The IRC includes all bases the individual lived or worked on in the last two years. (DODI 1402.05, E.6.1.2) (AFI 34-144, 10.7.8)

b. Initiate Child Care Tier 1 investigation on Contractors prior to working with children/youth. Child care components for Child Care Tier 1 investigations include a Criminal History Records Checks of current and former states of residence and employment. (AFI 34-144, 10.7.11)

c. Installation Security Office will not presume individuals are suitable for working alone with children or youth merely because an investigation has not been completed. (T-0). Follow up every 5 working days for Installation Records Checks. Check on the Child Care Tier 1 no later than 60 days after submission and every 30 days after. If no response from the State(s) is received within 60 days, suitability determination based upon the Tier 1 report may be made. (AFI 34-144, 10.7.15)

d. Conduct installation records, Federal Bureau of Investigation fingerprint and Criminal History Record checks every five years for Contractors. (AFI 34-144, 10.12.2)

e. All contract workers shall sign a statement (DD Form 2981, Basic Criminal History and Statement of Admission) indicating whether or not they have been arrested or convicted of any crime involving children, drugs, or alcohol. (AFI 34-144, 10.7.3) This statement must be updated annually or earlier if the contract worker is arrested or convicted of any crime involving children, drugs, or alcohol.

1.4.2.2 CRIMINAL BACKGROUND HISTORY CHECK PROCEDURES.

Potential contract employees shall report to the Services Squadron Security Monitor to initiate and complete a Questionnaire for Non-Sensitive Positions. During this time, the Security Monitor shall request the individual obtain and complete an Applicant Fingerprint Card from the UK/US RAF Bases Security Forces Squadron located in building specified by the local base security manager, The Security Monitor shall initiate an Installation Records Check (IRC) for each contract employee. The IRC must be completed before the contract employee is authorized to work in the Child Development and Youth Centers. The Security Monitor shall also initiate a Child Care Tier 1 national background check, which encompasses a State Criminal History Repository (SCHR) Check on each Contractor employee. An unfavorable or derogatory report would include, but not be limited to, the following applicable crimes: any charge or conviction for a sex crime, an offense involving a child victim, a substance abuse felony, or a violent crime. The Security Monitor shall identify all report results whether favorable, unfavorable or derogatory to the Contracting Officer (CO). The CO shall provide the appropriate documentation for the CDC Director’s file. No contract employee shall be allowed to work on UK/US RAF Bases with an unfavorable or derogatory Child Care Tier 1 report.

a. Installation Records Check (IRC). An investigation conducted through the records of all installations of an individual’s identified residences for the 2 years before the date of application. This record check must include police (base and/or military police, security office, criminal investigations, or local law enforcement) local files check, Drug and Alcohol Program, Family Housing, and Medical Treatment Facility for Family Advocacy Program, to include Service Central Registry records, and mental health records, and any other record checks as appropriate, to extent permitted by law.

b. Child Care Tier 1. A personnel security investigation consisting of a records review of certain national agencies to include a technical fingerprint search of the files of the Federal Bureau of Investigation (FBI). Contractor employees may be permitted to work before completion of the Child Care Tier 1 provided the employee is working within sight of an individual who has successfully completed a background check.

c. Contractor employees have the right to obtain a copy of the background check report from the Security Monitor. Contractor employees have the right to challenge the accuracy and completeness of any information contained in the report through the Privacy Program described in DoDI 5400.11-R. The CO shall inform the Contractor of employees whose criminal history background checks result in an unfavorable or derogatory report. The Contractor shall immediately remove this employee from their service at the CDC or youth center.

d. Contractor employees who have previously received a background check must provide proof of the check to the Security Monitor who will determine if and when a new background check is required.

1.4.3 REQUIRED TRAINING

All contract employees working at the CDC, and or Youth Activity Center shall be required to attend annual training on child abuse prevention, identification and reporting. (AFI 34-144, 11.16.1) The training will be conducted during normal duty hours by a government certified trainer. It shall be the Contractor’s responsibility to ensure new employees working at the CDC, and or Youth Activity Center receives this training.

1.4.4 IMMUNIZATIONS.

All Contractor employees assigned to the CDC, and or Youth Activity Center shall be free of communicable diseases to include tuberculosis, prior to entering either facility. All contract employees must have the following immunizations required by AFI 48-110_IP/, Immunization and Chemoprophylaxis for the Prevention of Infectious Diseases, “Immunizations and Chemoprophylaxis” prior to an employee being allowed to work. This includes the annual flu vaccine. The Contractor shall be responsible for providing certification that all of his/her employees meet the above conditions.

Payment for any required immunizations will be incurred at the Contractor’s expense.

Mumps Measles Rubella Tetanus Diphtheria Polio Hepatitis B Varicella Tuberculosis Skin Test Hepatitis A

Influenza

1.4.5 REQUIRED DOCUMENTATION.

The Contractor shall provide a summary spreadsheet listing of all employees proposed to work in CDC and/or Youth Activity Center with the employees name, position, date background checks were initiated and completed, date child abuse training was completed, certification that immunization requirements have been met and employee statement (1.4.2.1, e.) for assignment to work in the CDC and or Youth Activity Center. In the event that an employee is replaced, even temporarily, the replacement shall meet all requirements set forth in paragraph 1.1.1 through 1.1.4, inclusive, be completed prior to beginning work. Failure to fulfill these requirements, in sufficient time to replace an employee, will not relieve the Contractor of their responsibilities under this contract. Failure to provide these statements will prohibit Contractor employee(s) entrance into the CDC and/or Youth Center. It shall be the Contractor’s responsibility to update the spreadsheet as necessary. Contractor employees shall submit a negative test report from the Health Department or their doctor and current immunization records to the CDC Director prior to starting work on an annual basis.

1.4.6 CLEANING REQUIREMENTS CHILD DEVELOPMENT CENTER.

Physical contact shall not be allowed and Contractor employees shall not be alone with children unsupervised.

1.4.6.1 DISINFECTING, CLEANING AND SANITIZING SOLUTIONS.

The Contractor shall store cleaning solutions in their original, labelled container to ensure UK COSHH Regulations. The solution shall be kept out of children’s reach at all times.

Cleaning Solution: Use of soap and water to remove visibly soiled areas.

Disinfecting Solution: Use of a chemical agent to prevent infection from non-food surfaces and equipment by destroying harmful bacteria and other microbes. These chemicals must be registered with the US EPA and so state on the label.

When utilising disinfectant solutions, the ratio specified by the manufacturer must always be followed as detailed on the container label.

Sanitizing Solution: A limited list of chemical agents that reduce the number of bacteria and viruses to a safe level for public health requirements. Use sanitizers on food contaminated surfaces and equipment.

Chemicals used for disinfecting food contact surfaces must not exceed 100-200 ppm for bleach.

1.4.6.2 CLEANING PRODUCTS APPROVAL.

The Contractor shall provide a list of all cleaning products to be used in CDCs and Youth Activity Centers to the directors of those facilities to ensure that the cleaning products are suitable for use in a child care environment. The cleaning products which include warnings that they may not be used in areas occupied by children cannot be used. Chemical air fresheners are not permitted. All chemicals and other potentially dangerous products (except bleach water or other disinfectant solution) and cleaning supplies (including mops, mop buckets, etc.) must be stored in their original, labeled container in a locked closet inaccessible to children. Products containing phenolic compounds, such as “Lysol” shall not be allowed or approved for use in Child Development Centers.

1.4.6.3 CLEANING EQUIPMENT/MATERIALS.

Trash, mops, brooms, and cleaning buckets shall be inaccessible to children.

1.4.6.4 CLEAN/SANITIZE TABLES, CHAIRS, AND HIGHCHAIRS.

The Contractor will clean tables, chairs, and highchairs used for eating after each meal and will sanitize daily. The Contractor will sanitize all other remaining tables and chairs as detailed within in Appendix A, AF Common Levels of Service Standards.

1.4.6.5 CLEAN/SANITIZE FOOD PREPARATION AND DIAPER CHANGING TABLES AND

ADJACENT WALLS.

The Contractor will clean food preparation tables, diaper changing counters, sinks, and adjacent walls at least daily, and as needed, with cold water and detergent and then sanitize with a bleach solution.

1.4.6.6 SWEEPING/MOPPING NON-CARPETED FLOORS.

The Contractor shall sweep and mop (clean and sanitize) the floors underneath all eating tables and adjoining walls (if necessary) after each meal.

1.4.6.7 OTHER NON-CARPETED FLOORS.

All other floors (not including restrooms) shall be swept, mopped with cold water, and sanitized with the bleach water or disinfectant solution as detailed within the Appendix A, AF Common Levels of Service Standards.

1.4.6.8 CLEAN/SANITIZE CHILDREN’S TOILETS AND FIXTURES.

Toilets, sinks and adjacent walls (up to height of four feet) will be cleaned with cold water and detergent and then sanitized with the bleach water or disinfectant solution at least twice daily (after lunch and in the evening, after hours) for children over two years old rooms and once per day for children under two years old rooms.

1.4.6.9 SWEEP/MOP CHILDREN’S BATHROOM FLOORS.

The Contractor shall sweep and mop the children’s bathroom floors twice a day first with cold water and detergent and then sanitized with the bleach water or disinfectant solution.

1.4.6.10 NON-CARPETED FLOOR MAINTENANCE.

The Contractor shall provide all periodic floor care maintenance services in accordance with the Appendix A for all non-carpeted floors where applicable. These tasks shall occur after operating hours.

The Contractor shall remove all movable furniture prior to maintenance and return to the original or proper location when complete.

1.4.6.11 VACUUM.

The Contractor shall maintain all carpet areas free from visible soil and vacuumed at least once per day, when children are not present in the activity rooms, or as required to maintain clean and sanitary conditions. Soiled areas should be cleaned as necessary.

1.4.6.12 CARPET MAINTENANCE.

The Contractor shall steam clean or similar extraction method all carpet in accordance with the standards as listed in Appendix A, preferably on weekends or after operating hours, to ensure carpets are completely dry when children are present.

1.4.6.13 EMPTY TRASH CANS AND DIAPER PAILS.

The Contractor shall empty trash cans once daily and diaper pails twice daily. The Contractor shall provide, and replace worn, torn or otherwise soiled plastic trash bags suitable for the type of trash containers within the entire facility.

1.4.6.14 CLEAN/SANITIZE TRASH CONTAINER AND DIAPER PAIL.

The Contractor shall disinfect trash containers and diapers pails daily, first with hot water and detergent and then sanitized with the bleach water solution or other approved disinfectants/sanitizers.

1.4.6.15 STOCK RESTROOM.

The Contractor shall ensure restrooms and facility supplies are sufficiently stocked so any provided supplies including toilet tissue, paper towels, and hand soap do not run out before the next scheduled cleaning. Supplies shall be stored in designated areas. If supplies run out prior to the next service date, the Contractor shall refill within two hours of notification.

1.4.6.16 DUSTING.

Low dusting includes surfaces within 6 feet of the floor and must be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above 6 feet up to 10 feet. Surfaces could include items such as tables, shelves, bookcases, storage lockers, window sills, moldings, hand rails, pictures, clocks, window blinds, ceiling fans, etc.

1.4.6.17 WINDOWS/INTERIOR GLASS.

All windows and interior glass, including glass in doors, partitions, walls, display cases, and directory boards shall show no traces of film, dirt, smudges, water, or other foreign matter.

1.4.6.18 CLEAN DRINKING FOUNTAINS.

Clean drinking fountains with sanitizing solution once daily.

1.4.6.19 CLEAN DOOR KNOBS.

Clean door knobs with sanitizing solution once daily.

1.4.7 SPECIAL REQUIREMENTS (AND LEVEL 4 CLEANING).

The Contractor shall accomplish all cleaning tasks IAW 1.1, 1.2, 1.3 and 1.4 as appropriate, for Special Requirement Facilities (Youth Center, School Age Program, Fitness Center), identified in Appendices A and B, in order to meet the requirements of this PWS and the Service Summary (SS). Minimum cleaning frequencies are established in Appendix A, AF Common Levels of Service Standards.

1.5 CONTRACTOR PROVIDED EQUIPMENT AND SUPPLIES.

1.5.1 CONTRACTOR-FURNISHED EQUIPMENT/VEHICLES.

The Contractor shall provide and maintain all equipment and vehicles necessary to perform the requirements of this contract. The Contractor may perform cleaning, minor repair and other normal maintenance requirements of equipment on site. Maintenance and repair of Contractor vehicles or their privately owned vehicles shall not be accomplished on site. Contractor vehicles shall have the company name prominently displayed on both sides of the vehicle and be maintained to present a neat, professional appearance. Contractor vehicles shall be used solely for the intended purpose of performing services in this performance work statement during normal hours of operation.

All equipment used in the performance of this contract shall be in good operable condition and carry a U/L (Underwriters Laboratory) listing. This means ensuring all electrical equipment is certified and has been tested and inspected annually. Equipment found to be unsafe and unable to function as designed, shall not be used in performance of this contract. The CO or contracting officer designated representative (COR) may inspect the Contractor’s equipment and vehicles at any time and direct the removal of any unsafe or unusable equipment or vehicle from the installation.

The Contractor shall provide adequate numbers of equipment items and vehicles to effectively fulfill the scope of this contract. In addition, the Contractor shall maintain or have backup capability to provide continued service in the event primary equipment or vehicles are down for extended maintenance or repairs. Equipment failure shall not alleviate the Contractor from performing any requirement contained in this contract.

1.5.2 CONTRACTOR FURNISHED RESTROOM SUPPLIES.

Plastic Trash Can Liners/Bags: Suitable for the type of trash receptacle. Toilet Tissue: Two-ply. Paper Towels: Bi-Fold, Tri-Fold, Dispenser type. Hand Soap: Liquid anti-bacterial soap for installed liquid soap dispensers, and/or hand size push/pump liquid anti-bacterial soap when installed dispensers are non-operational. Recycled Products: 100 percent of all paper products procured (toilet tissue and paper towels) shall contain recycled materials.

1.5.3 MISCELLANEOUS REQUIREMENTS

Turn off unnecessary lights depending upon the current building occupancy, shift, and security requirements.

Report fire hazards, conditions, and items in need of repair to the COR.

Turn in lost and found articles to the COR.

Notify COR when unauthorized or suspicious persons are seen on the premises.

Employees entering any facility or area after it has been secured shall enter through one door and lock the door behind them. These facilities or areas shall not be left unsecured at any time, including the period when work is being performed. Upon completing work in a facility or area, Contractor employees shall ensure all doors and windows that were secured upon their arrival are closed and secured upon their departure.

The Contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present, and remove once dry and safe for facility occupants to use.

1.6 EMERGENCY CLEANING/COVID-19

The Contractor shall follow the latest Cleaning and Disinfection Recommendation for Pandemics from the Centers for Disease Control and Prevention (CDC). Cleaning & Disinfection must be completed within 24 hours upon issue of the work order by the CO or COR. The Contractor shall notify the CO/COR once cleaning is completed to allow occupants back into the facilities. Latest CDC guidance can be found via https://www.cdc.gov/coronavirus/2019-ncov/community/organizations/cleaning-disinfection.html.

http://www.cdc.gov/coronavirus/2019-ncov/community/organizations/cleaning-http://www.cdc.gov/coronavirus/2019-ncov/community/organizations/cleaning-http://www.cdc.gov/coronavirus/2019-ncov/community/organizations/cleaning-

1.6.1 FACILITY DAILY CLEANING

The Contractor shall disinfect “high-touch surfaces” twice a day during the facility’s business hours.

The Contractor shall follow CDC guidance for PPE, cleaning method, and consumable products to accomplish these tasks. The Contractor shall provide the cleaning schedule to the COR to display the approximate cleaning time at each facility.

2 SERVICE SUMMARY (SS):

The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the Contractor’s Quality Control Plan provide information on contract requirements, the expected level of Contractor performance and the expected method of government validation and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. During the first initial 30 days of the contract, two additional errors on each task shall be allowed in an effort to identify normal phase-in problems, except for any periodic cleaning service.

Performance Objective (PO)

PWS

Para

Performance Threshold (per quarter)

Method of Surveillance

PO-1 - Facility Cleaning Service.

1.1 inclusive

Periodic & Verified

Customer Complaint

a. Non-Carpeted Floors Excellent: 0 defects

b. Carpeted Floors Very Good: 1-2 defect

c. Stairways / Elevators / Accessible Lifts Satisfactory : 3 defects

d. Walk-off Mats Marginal: 4 defects

e. Trash Removal Unsatisfactory: More than 4 defects

PO-2 - Restrooms/Locker Rooms Cleaning Services

1.2

Customer Complaint

a. Clean and Disinfect Excellent: 0 defects

b. Floors Very Good: 1-2 defects

c. Supplies Satisfactory : 3 defects

d. Drinking Fountains Marginal: 4 defects

e. Trash Removal Unsatisfactory: More than 4

PO-3 - Periodic Cleaning Services

1.3

Excellent: 0 defects

Customer Complaint

a. Hard Floor Maintenance Very Good: 1 defect

b. Carpet Restorative Cleaning Satisfactory : 2 defects Marginal: 3 defects

Unsatisfactory: More than 3

PO-4 - Quality Control

2.1

Customer Complaint

Inspection procedures are followed and documented in accordance with Contractor’s Quality Control Plan (incorporated into contract after award).

Excellent: 0 defects Very Good: 1 defect Satisfactory : 2 defects Marginal: 3 defects Unsatisfactory: More than 3

PO-5- Special Requirements

1.4

Customer Complaint

a. Child Development Center(s) Excellent: 0 defects

b. Fitness Center Very Good: 1 defect

c. Youth Center Satisfactory : 3 defects

d. School Age Program Marginal: 4 defects

Unsatisfactory: More than 4

3 GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1 GOVERNMENT FURNISHED FACILITIES.

The government will provide office and storage space at RAF Lakenheath in the Contractors’ Compound on Rochester Road for the Contractor to site their own portable building to be used as Office/Storage Facilities. No sewage facilities or water supply can be linked to this building however, there is a toiler block on site and an outside water tap.

RAF Mildenhall: The Government will allocate Building 529 for the Contractor to be used as Office/Storage Facilities

RAF Croughton: The Government will allocate Building 59 for the Contractor to be used as Office/Storage Facilities.

RAF Alconbury/RAF Molesworth: The Government will allocate two rooms on the ground floor of Building 657.

RAF Fairford: The Government will allocate two rooms within Building 56 to be used as Office/Storage Facilities

No alterations to the office space shall be made without the specific written permission from the functional commander and the CO as coordinated and approved via the Civil Engineer work order, AF Form 332. In case of alterations necessary for compliance with OSHA, such permission shall not be reasonably withheld. The Contractor shall return the office space to the government in the same condition as received, fair wear and tear and approved modifications.

3.1.1 JANITORIAL CLOSETS.

Janitorial closets will be available for use by the Contractor, without cost, for the purpose of storing materials and equipment, excluding flammable materials. The Contractor will be required to maintain odorless and clean closets. Closets will be free of clutter and debris. Cleaning supplies and tools will be stored and organized in such a manner as to allow easy access and movement in closet. Closets provided for janitorial service use will be locked if locks are available. The government will not be responsible for Contractor’s stored supplies or equipment kept in the building or janitor’s closets or for the Contractor’s employees’ personal belongings.

3.2 GOVERNMENT FURNISHED SUPPLIES AND EQUIPMENT.

None.

3.3 GOVERNMENT FURNISHED UTILITIES.

The Government will furnish electricity, water and sewage service as necessary for accomplishment of work in accordance with this contract.

3.3.1.1 UTILITY CONSERVATION.

The Contractor shall adhere to all base level utility conservation practices or requirements. The Contractor shall be responsible for operating under conditions that prevent waste of utilities.

3.4 TELEPHONE SERVICE.

The Government shall only provide base and local commercial telephone service. Long distance service, if desired, shall be at the Contractor’s expense.

3.5 SECURITY, FIRE AND MEDICAL SERVICES.

The Government will provide police and fire protection. In the event of a medical emergency, base ambulance service for transporting an injured employee to a local hospital is available on a cost reimbursement basis.

3.6 SOLID WASTE COLLECTION AND DISPOSAL.

The Contractor shall use existing bulk containers to dispose of trash or solid waste generated from accomplishment of services detailed in this PWS. The Contractor shall adhere to all base level recycling programs.

3.7 MAIL SERVICE.

The Contractor shall be responsible for coordinating with the US Postal Service for the delivery of mail to the Contractor's facility or post office box.

4 GENERAL INFORMATION

4.1 HOURS OF OPERATION.

The Contractor shall perform the services required under this contract during the following hours. The Contractor is not required to perform services on Federal Holidays except as noted in 4.1.2.

4.1.1 NORMAL BASE HOURS.

Base hours of operation are 07:30am – 16.30pm. The Contractor may find it necessary to deviate from the normal base hours of operation, to ensure timely completion of work under this PWS at no additional cost to the government.

4.1.2 BASE WIDE FACILITIES, HOURS OF OPERATION.

The contractor shall perform facility cleaning, restroom/locker room cleaning services, and periodic cleaning services under this contract during the following shift hours. Under periodic cleaning services, buffing floors, floor maintenance and shampooing carpets shall be accomplished during the Night Shift or Late Night Shift. Day Shift - Monday-Friday, if applicable Saturday and Sunday 7:00 am through 4:00 pm Night Shift - Monday-Friday, if applicable Saturday and Sunday 4:00 pm through 12:00 am Late Night Shift - Monday-Friday, if applicable Saturday and Sunday 12:00 am through 7:00am

4.1.2.1 BASE WIDE FACILITIES, HOURS OF OPERATION WITH SPECIAL RESTRICTIONS:

RAF Lakenheath

Facility Number

Description Service Hours of Operation or Restrictions

Building 904

Fitness Center facilities

All

Mon – Thu 05:00-21:00 Fri 05:00-18:00 Sat/Sun/Federal Holidays/Down/Family Days – 08:00- 16:00

Building 58 Fitness Center All 24/7

Building

Fitness Center

24/7, Access via cipher lock, code available from 48th CES CORs Closed Federal Holidays

Building 439 Building 659

CDC

Mon – Fri 06:30-18:00 Closed Federal Holidays After Hours Evening Clean 18:00-21:00

Building 900

Community Center / Skating Rink

Mon – Thurs. 08:30-19:00 Fri 08:30-21:00 Sat 12:00-21:00 Sun 12:00-18:00 Closed on Federal Holidays

Building 990 Lakenheath

Chapel

Mon/Wed/Fri 09:00-16:30 Tue/Thu 07:30-16:30

Building 95

Feltwell Chapel

Mon/Wed/Fri 09:00-16:30 Tue/Thu 07:30-16:30

Building 250

Youth Center

Mon-Thurs 06:30-20:00 Fri 06:30-21:00 Sat 09:00-18:00 (1 October - 1 April)

RAF Mildenhall

Number

Facility Description Service Hours of Operation or Restrictions

Building 463 Fitness Center All Before or after normal duty hours. (One restroom/locker room cleaning during duty hours.)

Building 849 Fitness Center All Mon- Fri 5:00-21:00, Building 404

Bob Hope Center

Mon thru Fri 07.00 – 19.00 Sat 09.00 – 19.00 Sun 10.00 – 15.00 US Holidays 10.00 -15.00 Family/Goal Days 09.00 – 15.00

Building 160 Bowling Center All 1100-2300 cleaning completed prior to 1100.

Building 220

Mon-Fri 1400-1830 School Days Mon Fri 0700-1830 Non School Days Except US holidays

Building 293

Mon-Fri 06:30-20:00 Sat 14:00-20:00 Except Federal Holidays

Building 459 Billeting All Mon-Fri 0730-1630

Building 131

Keesler Bank

Mon-Thurs. 0900 1530 Fri 0930-1630 Closed federal holidays

Building 172 Post Office All Mon-Fri complete prior to 0800

598/599 100 ARW All Mon-Sun 06:00-18:00

4.1.3 CHILD DEVELOPMENT CENTER (CDC), HOURS OF OPERATION.

Monday – Friday 06.30 – 18.00hrs All cleaning requirements will be performed either before or after CDC operational duty hours except for any cleaning requirement standard performed more than 1 time daily. For those specific cleaning requirements of 2 or more times daily at least one cleaning will be performed during operational duty hours.

Daily floor cleanings shall be accomplished during operational duty hours as indicated in Appendix A. The government will notify the Contractor in advance if CDC facilities will be unavailable for scheduled cleaning after normal duty hours (ex. for “Parents Night Out” or other special events.) The Contractor shall resume normal cleaning right after the event. The government reserves the right to have up to 10 events per period of performance (PoP).

4.1.4 Federal Holidays.

The following federal holidays will be observed by the Contractor;

New Year’s Day - 1 January Martin Luther King Day - 3rd Monday in January Washington’s Birthday - 3rd Monday in February Memorial Day - last Monday in May Independence Day - 4 July Labor Day - 1st Monday in September Columbus Day - 2nd Monday in October Veteran’s Day - 11 November Thanksgiving Day - 4th Thursday in November Christmas Day - 25 December

If these holidays fall on Saturday, the preceding Friday will be observed. If these holidays fall on Sunday, the following Monday will be observed. If a holiday falls on a scheduled service day, the Contractor will be responsible for rescheduling services for the first two day post the holiday observance or at a day and time agreed upon in writing by the government and Contractor.

4.2 BASE CLOSURES.

Work scheduled but not accomplished because of base closure due to weather, exercises, or actual alert, will be accomplished as soon as possible after reopening the base.

4.3 PERFORMANCE OF SERVICES DURING CRISIS DECLARED BY THE NATIONAL COMMAND

AUTHORITY OR OVERSEAS COMBATANT COMMANDER.

According to Department of Defense Instruction (DoDI) 3020.37, Continuation of Essential DoD Contractor Services During Crises, and the Air Force implementation thereof, unless otherwise directed by an authorized government representative, it is determined that Custodial Services requirements under this PWS are essential to be performed during a crisis.

4.4 CONTRACTOR/EMPLOYEE BASE PASS AND IDENTIFICATION, SPECIAL CLEARANCES AND

VEHICLE PASSES.

The Contractor shall comply with all requirements and procedures IAW AFFAR 5353.242-9000, Contractor Access to Air Force Installations. All documentation shall be submitted at the pre-performance conference.

4.5 CLEANING AND RESTROOM SUPPLIES.

The Contractor shall furnish a listing of all cleaning and restroom supplies utilized during the contract period to the CO not later than the pre-performance conference for acceptance by the CO. After award, any new cleaning supplies added to the contract will need acceptance before being used on the installation. The cleaning inventory supply list shall contain the following information:

Product name Manufacturer Item use Disposal procedures if material remains after usage Storage of item

The Contractor shall be responsible for the proper disposal of all their cleaning supplies. A Safety Data Sheet SDS shall also be provided for each cleaning and restroom supply item and employees will be trained, by the Contractor, on the proper use and disposal of each item. All cleaning supplies shall be non-flammable. NOTE: Products containing chlorofluorocarbons (CFC’s) or ozone depleting substances shall not be allowed or approved for use.

4.5.1 HAZARDOUS MATERIAL IDENTIFICATION.

SDS are required as specified in the latest version of Federal Standard No. 313 (including revisions adopted during the term of the contract) for any other material designated by a government technical representative as potentially hazardous and requiring safety controls. SDSs must be submitted by the Contractor upon contract award. Failure to provide SDSs or certificate when requested could result in the Contractor being considered non-responsive and result in termination of the contract.

RAF Lakenheath CE Environmental: 01638 523990 – kylene.lang.1@us.af.mil

RAF Mildenhall CE Environmental: 01638 545831 – james.lang.6@us.af.mil

RAF Croughton CE Environmental: 01280 708316 – georgina.randa.gb@us.af.mil mailto:kylene.lang.1@us.af.mil mailto:james.lang.6@us.af.mil mailto:georgina.randa.gb@us.af.mil

RAF Alconbury/RAF Molesowrth CE Environmental – 01480 843715 – Duncan.mcknight.gb@us.af.mil

RAF Fairford/Welford CE Environmental: 01284 714970 – keith.cashin.gb@us.af.mil

4.6 HAZMART.

The government (HAZMART personnel) will inventory all chemicals that the Contractor brings on to any UK/US RAF Base or any property under the control of UK/US RAF Bases. Any products that meet the criteria of “Hazardous Waste” must be bar coded and tracked until permanently removed from government property. The inventory will be performed prior to commencement of work. Criteria for identifying hazardous waste, can be found in the Technical Guidance WM3, Guidance on the classification and assessment of waste.

4.7 SPILL RESPONSE.

The Contractor will be briefed on UK/US RAF Bases agreed spill response procedures at the pre-performance conference. The Contractor is responsible to report (within 24 hours) and promptly cleanup all spills in a manner consistent with current environmental regulations, in the event that it is necessary to utilize government material, equipment or personnel to clean up a Contractor caused spill, the Contractor shall be required to reimburse the government for all associated costs.

4.8 HAZARDOUS MATERIAL/ WASTE MANAGEMENT.

The Contractor will be briefed on UK/US RAF Bases Hazardous Material / Waste Management Plan at the pre-performance conference.

4.9 HAZARDOUS MATERIAL HANDLING.

The Contractor shall have approval from the base Bio-Environmental (BEE) and HAZMART sections prior to purchasing, handling, using, and storing any chemicals, solvents, lubricants, and other products that require SDSs. The Contractor shall identify these materials and products on Air Force Form 3952 Chemical/Hazardous Material Authorization Request, Process Identification Form, and Shop Disposal Form. The Contractor shall provide one copy of the SDSs for each item to BEE and HAZMART sections for review prior to any chemicals being brought onto any UK/US RAF Base. The Contractor shall maintain one copy of the SDSs for each hazardous material line item used within the work center.

The Contractor shall not use products that are or contain Toxic 17 chemicals, Extremely Hazardous Substances (EHS), Ozone Depleting Substances (ODS), and/or Persistent Bio accumulative and Toxic (PBT) chemicals. Any HM containing one of these banned substances will not be allowed on base.

4.10 TRAINING.

The Contractor shall ensure all employees complete the local Air Force Hazardous Communication, HAZMART, and hazardous waste training. The Contractor shall appoint a primary and alternate HAZMART and Hazardous Waste monitor. Monitors are responsible for training all Contractor personnel regarding hazardous material containers maintained within any UK/US RAF Base and complete SDSs immediately upon receipt of new chemicals, products, or materials. The Contractor shall submit SDSs to HAZMART as required.

4.11 TRAFFIC LAWS.

The Contractor and its employees shall comply with base traffic regulations.

mailto:Duncan.mcknight.gb@us.af.mil mailto:keith.cashin.gb@us.af.mil

4.12 WEAPONS, FIREARMS, AND AMMUNITION.

Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their Contractor-owned or privately owned vehicle while on any UK/US RAF Base.

4.13 FOR OFFICIAL USE ONLY (FOUO).

The Contractor shall comply with DoD 5400-7-R, Chapter 4, DoD Freedom of Information Act (FOIA) Program requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

4.14 REPORTING REQUIREMENTS.

Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to the security of DoD personnel, Contractor personnel, resources, and classified or unclassified defense information.

4.15 PHYSICAL SECURITY.

The Contractor shall be responsible for safeguarding all government property and controlled forms provided for Contractor use. At the end of each work period, all government facilities, equipment, and materials shall be secured.

4.16 CONTRACT MANAGER.

The Contractor shall establish and maintain an office through which the contract manager or alternate(s) can be contacted during work hours. The contract manager or alternate shall be available during normal duty hours to meet on the installation within 1 hour with the government personnel designated by the CO to discuss problem areas. The Contractor shall provide the CO telephone number(s) where validation results and complaints can be reported. The Contractor shall also provide to the CO the names and phone/pager numbers of Contractor POCs for after business hours including nights, weekends, and holidays. This information will be kept updated by the Contractor whenever personnel changes occur. The contract manager or alternate shall have full authority to act for the Contractor on all contract matters relating to the daily operation of this contract.

4.17 PERSONNEL.

Contractor personnel shall present a neat appearance. Contractor personnel shall be easily recognizable while on the installation in conjunction with this contract. This shall be accomplished through the wear of distinctive clothing, overcoats, or hats, bearing the company name or logo.