Attachment_1_-_Performance_Work_Statement_-_Pest_Control.pdf

PERFORMANCE WORK STATEMENT

FOR

UK WIDE

PEST CONTROL SERVICES

1 May 2018

Table of Contents

Section Number and Title

Page Number

1.0 Description of Services 3-4

2.0 Performance Requirements Summary/Service Summary 5-6

3.0 Government Furnished Property and Services

4.0 Contractor-Furnished Property and Services 6

5.0 General Information 7-13

6.0 Definitions 13-14

7.0 Appendices 14-24

Appendix A, Workload Data

Appendix B, High Risk Facilities

Appendix C, Forms

Contract Bid Schedule

1. DESCRIPTION OF SERVICES. The contractor shall provide all management, licenses, laboratory testing, tools, supplies, equipment, transportation and labor necessary to execute Pest

Control Services at RAF Mildenhall, RAF Lakenheath, RAF Feltwell, RAF Molesworth, RAF

Alconbury, RAF Fairford, RAF Croughton, RAF Welford, RAF Menwith Hill, RAF Caversfield, RAF Barford St John and RAF Blenheim Crescent in a manner that will ensure the health and general well-being of installation personnel. The following types of pests are common on these installations: Crawling Insects, Ectoparasites, Mice, Rats, Stored Product Insects, Flying Insects, Squirrels and Pigeons. The contractor shall summarize all pest control operations for the previous month on a Pest Management Report, and provide copies of this report to each of the

Service Contracts QA/ COR (Quality Assurance/ Contracting Officer Representative) Office no later than the 3rd day of every month. All monthly records/ daily pesticide usage logs (example attached) must accompany the contractor’s invoice to assist Government Officials in approving payments. A list of pesticides intended for use, Data Sheets and a specimen label (attached to all pesticides used) must be provided to the QA/ CORs for approval by the Major Command

(MAJCOM) Pest Management Coordinator (PMC) prior to use. The contractor shall be responsible for the capture and welfare of stray animals and the relocation of feral pets.

1.1. Basic Services. The contractor shall be required to develop a Pest Management Plan

(PMP) to establish the strategy and methods for conducting a safe, effective, and environmentally sound processes for the control of all wasps, ants, bed bugs, cockroaches, fleas, flies, rats, mice, squirrels, pigeons, bird nests (facilities only) and the removal of bees and feral animals as and when directed. Pest control and removal will only take place in the buildings and areas specified in the Schedules as shown in Appendix A, when service calls are requested from the appointed QA/CORs for all installations. The contractor shall maintain

100% accuracy of all records resulting from scheduled calls, identified pests, selected actions, and implement actions from calls and responses to household pest infestation. The contractor shall act on all pest control service calls received from an authorized requester such as the

QA/ CORs. The contractor shall record all service calls received and respond within the required time period. Follow up action will also be required to remove carcasses of vermin destroyed by baits or traps. The contractor will also safely capture, transport and hold stray animals until the animal is re united with the owner. The PMP shall comply with all applicable Environmental Protection Agency (EPA), Occupational Safety and Health

Administration (OSHA), state/local regulatory guidance on pesticide storage, disposal and applications, DODI 4150.7, DoD Pest Management Program, 29 May 2008, and AFI 32-

1053, Pest Management Program, 20 November 2014. Contractor personnel shall not smoke in facilities, block fire lanes at any time, use the emergency exits (except in an emergency situation), or prop open exit doors while performing pest management services. Contractor personnel will comply with all safety and security regulations in accordance with base policy and/or specific site or building requirements as directed by facility operatives.

1.1.1. High Risk/ Catering Facilities. The contractor shall perform monthly monitoring and treatment to high risk/ catering facilities to eradicate all pests as identified in Appendix B. in accordance with the base Public Health (PH) office and coordination with the QA/ COR Office.

1.1.2. Dorms/ Lodging and Housing. The contractor shall perform pest management in Dorm, lodging and housing units when a service call is placed by the QA/ CORs. The contractor will schedule a mutually agreed upon time to gain access to the Dorms/ Lodging and Housing with the occupants to perform an evaluation of the infestation, perform corrective treatment and provide advice to occupants of any requirements prior to leaving site.

1.1.3. Youth Centers (YC) and Child Development Centers (CDC). The contractor shall be responsible for pest management in and around the YC and Child Development Centers.

Coordinate with PH concerning pest management in these facilities. Pest management procedures shall be approved by the QA Office and YC/CDC directors prior to treatment and at an agreed time, preferably when children are not present.

1.1.4. Items Excluded. Determination and treatment of infestation within stored products and routine spraying of base housing units shall be excluded from the contract.

1.1.5. Stray, Feral, and Dead Animals. The contractor will safely capture, transport and hold stray animals until the animal is re united with the owner. Feral animals will be trapped and removed from the installations and taken to an authorized home or shelter. Dead or dying animals will be collected and disposed of off the installations.

1.1.6. Destruction of Rats, Mice, Squirrels, and pigeons. Destruction is to be undertaken by the establishment of baiting points for approved poisons and by the use, where practical, of approved traps. Baits are to be properly applied in approved containers, marked with a warning notice. Use only traps, pesticides and application techniques currently recommended by the Department for Environment, Food and Rural Affairs. Viruses (i.e. living organisms intended to produce disease) must not in any circumstances be used. Air riffles may be used when Approved/ coordinated with the QA/ COR’s and Security Forces for the control of

Squirrels and pigeons. Firearms will be secured and bagged until use. An Orange High

Visibility vest labeled “PEST MANAGEMENT” will be worn while using firearms. Ensure that de-infestations are accomplished in such a manner that no interference occurs with the operation of the base, and that no nuisance arises from the dead bodies of rodents which are to be removed and disposed of. Ensure that operators are aware of the need for special care in the use of traps and poisons to prevent:

Inadvertent misuse by children.

Possible danger to military dogs, domestic animals and those birds and animals protected by law.

1.1.7 Bird Nests

Bird nests will be removed by the contractor on request. The Contractor must comply with host nation regulatory requirements. Contractor will be required to obtain and submit as part of their proposal the necessary license(s) to allow the taking, damaging, or destroying of nests, to kill or take wild birds or to take or destroy their eggs as listed in the Wildlife and

Countryside Act 1981 (as amended) so as to preserve air safety or public health & safety.

The service will include removal of nests (not on the flightline), debris, bird droppings, spraying the area with a suitable disinfectant and sealing up of any minor holes in the structure or roof to prevent re-entry of birds.

1.1.8 Notify the QA/ COR’s. Of any relevant defects in buildings or other facilities which may be likely to attract infestation.

1.1.9. Change in Services. Pest management services are subject to change during this contract.

The change may be initiated by Civil Engineering (CE) or a designated representative who shall determine increased or decreased pest management service requirements; however, no change shall be made to services without prior approval from the Contracting Officer. Any variation in the PWS shall be furnished by the QA/ COR’s personnel for contract modification.

2. PERFORMANCE REQUIREMENT SUMMARY (PRS)/ SERVICE SUMMARY

Performance Objectives/Statements

PWS

Paragraph

Reference

Performance Threshold

Method of Surveillance

Comply with the Approved

Installation Pest

Management Plan

Pests are under control.

Pesticides are disposed of properly.

1.1

Customer complaints shall not exceed 1 per month

Periodic review of records.

Quarterly performance reviews.

Timely Scheduling of Pest

Services

The contractor schedules calls with home owners/occupants at a mutually agreed time, to identify the pest problem, select the proper treatment, and implement it.

1.1.2, 1.1.3 Customer complaints shall

Quarterly performance reviews

Record Requests/Submit

Records w/Invoices

The contractor records all service calls received and responds within the required time period. Contractor submits all monthly records/daily pesticide logs

(sample attached) with the invoice to the QA/CORs for payment approval.

100% of the time

Support for Youth Centers and Child Development

Centers

The contractor satisfactorily performs pest control services in and around the

YC’s and CDC’s

1.1.3

Support for

Dorms/Lodging/Housing

Units

The contractor satisfactorily performs pest control services in and around dorms, lodging, and housing units.

. 1.1.2 Customer complaints shall

Pests Control Chemical

Usage according to Base

Installation Pest

Management Plans

Contractor maintains pesticide application certifications, pesticide use summary report, and list of employees who have completed training.

. 5.19

Monthly High Risk/

Catering Facility

Monitoring

Contractor performs monitoring and treatment program for cockroaches/ pests in high risk/ catering facilities as identified in

Appendix B.

. 1.1.1 Customer year

Destruction of Rats, Mice, Squirrels and Pigeons

Contractor performs destruction procedures as appropriately outlined.

1.1.6 Customer

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES No government furnished property or services are provided for this requirement.

4. CONTRACTOR FURNISHED PROPERTY AND SERVICES Contractor is responsible for providing all management, licenses, laboratory testing, tools, supplies, equipment, transportation and labor necessary to execute Pest Control Services. All work material and services, not expressly called for in this specification, which may be necessary to carry out performance of this contract, should be furnished and provided by the Contractor at no increase in cost. Mixing /storing of pesticides on the installation or in service areas included in this contract are not authorized.

5. GENERAL INFORMATION

5.1 Hours of Operation. The contractor shall perform the services required under this contract during the following hours.

5.1.1 Normal Base Hours. Base hours of operation are 07:30 – 16:30. The Contractor may find it necessary to deviate from the normal base hours of operation, to ensure timely completion of work under this PWS at no additional cost to the government. However due to operational requirements there may be occasions when the contractor will be required to work any hours of the day. Visits during normal working hours will incur no additional charges.

5.1.2 Response Time For Routine Calls. Contractor should respond within 24hrs to all routine Pest Control requests made during normal working hours from appointed

QA/ CORs.

5.1.3 Emergency Call-Out. Contractor should respond to an emergency call out within three hours of receiving notification that services are required OR AT THE EARLIEST

PRACTICABLE TIME WHEN AN IMMEDIATE RESPONSE IS REQUIRED TO

PREVENT LOSS OR INJURY. An additional call out fee will be payable for this service and requests for this service can only be made by appointed QA/COR’s office.

Contractor should report to the QA when arriving and before leaving the Base.

5.1.4 Federal Holidays. The contractor will not be required to work the following United

States federal holidays:

New Years’ Day

Martin Luther King’s Birthday

President’s Day

Memorial Day

Independence Day

Labor Day

Columbus Day

Veteran’s Day

Thanksgiving Day

Christmas Day

5.1.5 Performance of Services During Crises Declared by the National Command

Authority or Overseas Combatant Commander. Pest management operations are subject to unscheduled interruptions and pest management personnel may be required to immediately leave the designated work area or be denied access due to security operations. Mission requirements may necessitate suspension or cancellation of pest management operations for a period of time in the event of a crisis is declared by the

National Command Authority or the Overseas Combatant Commander. All incomplete work shall be rescheduled for completion within one working day or a time agreed upon with the Pest Control Manager and authorized by QA/ COR personnel.

5.2 Contractor Personnel.

5.2.1. Contract Manager. The contractor shall provide a contract manager (primary and alternate) who shall be responsible for the performance of work and shall have full authority to act for the contractor on all contract matters relating to daily operations of this contract.

The contract manager shall be available during normal duty hours (0730-1630). The contractor shall be able to meet with the CO or COR to resolve any contract issues. The contract manager and alternate shall be able to understand, read, speak and write basic and technical English. The contract manager and alternate shall be able to speak English with sufficient structural accuracy and vocabulary to participate in most formal and informal conversations on practical, social, and professional topics. Able to comprehend a variety of styles and formats pertinent to professional needs. The contractor shall provide to the CO, within 5 business days after contract award, the names, addresses and phone numbers of the contract manager’s supervisor, contract manager, and an alternate with authority to act for the contractor if the contract manager cannot be contacted. Any required changes to this listing shall be submitted in writing to the CO within 10 business days prior to the change taking effect.

5.2.2. Other Personnel. At least one individual per work team shall be able to understand and speak a minimum level of conversational English at language proficiency level I (Able to satisfy minimum courtesy requirements and maintain very simple face-to-face conversations on familiar topics. Sufficient comprehension to read very simple written material). Supervisors and management personnel shall be able to read, write and understand conversational and technical English. Contractor shall provide a list of names including passport number of all the people working under this contract to the CO and COR. If changes occur, the contractor must provide a new list 10 business days prior to the change taking effect.

5.2.2.1. Rosters. Contractor shall provide a complete roster of all personnel (including contract manager and alternates) to CO no later than pre-performance conference. Roster must include name, address, telephone number, and identification number of employee.

Contractor shall maintain a current listing of employees, providing updates as changes occur and provide to CO when updated.

5.2.2.2 Contractor shall not employ persons for work on this contract if such employees are identified to contractor by CO as a potential threat to health, safety, security, general wellbeing, or operational mission of the installation and its population in accordance with DoDD 5500.07, Standards of Conduct

5.2.2.3. Contractor Appearance. Contractor personnel who enter UK/US RAF Base shall present a neat appearance and be easily recognized as contractor employees. The contractor will provide employees with a smock, vest, or similar outer garment that easily identifies them as contractor personnel, and should be worn at all times while on a UK/US RAF Base.

The contractor shall also provide each employee with an identification badge that shall include the employee’s name, employee’s photograph, and contractor’s name, and shall be distinguishable from a distance of 3 meters. Identification shall be available prior to employment and shall be worn or attached to the outer garment at all times.

5.3 Security Clearances. The Contractor shall comply with all requirements and procedures

IAW AFFARS 5352.242-9000, Contractor Access to Air Force Installations. All personnel employed on a US military base require a National Agency Check (NAC) equivalent investigation before they are authorized access to the base, facilities, and if necessary computer networks. For the purpose of this contract, these positions are deemed non-sensitive, which by US Government definition means do not require access to US classified information.

A NAC consists of:

A Local File Check (LFC) conducted by the installation Security Forces (SF) (this can take several days or weeks to complete), A Defense Clearance and Investigation Index (DCII) conducted by the installation SF, A Host Agency Check (HAC) conducted by the Ministry of Defense (MOD) Defense

Vetting Agency (DVA), and A Federal Bureau of Investigation (FBI) check if the potential employee has ever resided in the United States for 12 or more consecutive months.

Once completed, a NAC is valid for five years. Before any employee is authorized to perform work on this contract, the Contractor shall provide new employee information required by the LFC and DCII to the QA/ COR(s) for the base/task order. The Contractor shall then coordinate with the QA/ COR(s) for the new employee to complete all requested documentation for the HAC and, if required, FBI checks within three days of the first day of employment. After the LFC and DCII are completed with no issues discovered and the investigation is submitted to DVA and the FBI then a temporary Installation Pass (IP) granting unescorted base access may be granted when (a) DVA opens the case, (b) a favorable fingerprint report is returned from the FBI, and (c) the unit commander or director favorably reviews the submitted investigation package. The temporary IP is limited to 90 days and does not grant escort privileges. Holders of temporary IPs are subject to additional search procedures at installation entrance gates. When a NAC has been favorably completed and documented the QA/ COR(s) will inform the Contractor. The COR(s) may request SF issue a non-temporary IP to the employee. The end date will be no later than the end of the contract or one year from issue, whichever is sooner. The Contractor shall be responsible for tracking expiration dates of IPs and either applying for renewals, or returning the expired IPs to the COR(s) for the base/task order. The Contractor shall return IPs for employees who are no longer employed by the Contractor or assigned to this contract to the

QA/ COR(s) for the base/task order within 48 hours of the employee’s departure.

5.3.1 SECURITY REQUIREMENTS.

5.3.2. Contractor employees shall comply with the UK/US RAF Base’ security requirements imposed by the Installation Commander for each installation at all times while on the premises.

The Contractor shall obtain all necessary passes, decals, badges, or other items required for access to perform contract services at each installation. The Contractor is responsible for accountability of all such media, which shall be surrendered to the Security Forces Squadron Pass and

Registration Section upon completion or termination of the contract or upon termination of an individual’s employment for the Contractor. The Contractor shall comply with all policies regarding entry to each installation, rules of the road, contingency operations compliance, and photography prohibitions. Contractor employees are authorized entry to each installation for the purpose of work under this contract only, and are not authorized in other facilities or areas without prior government authorization.

5.3.3. BASE ACCESS: The Contractor must be aware that entry requirements are subject to change due to installation and world situations. All employees may be subject to a background check through the appropriate host nation agency checks to include but not limited to SFMIS, MODLO, FBI, and/or other MOD agency for base access.

5.3.4. Current security access requires all contractor vehicles to enter through each installation as indicated below only. Contractor vehicles may be subject to search prior to gaining base entry. The

Contractor should plan and allow for delays as a result of increased and ever-changing security procedures. Driver and any passengers must present a valid (Base issued) Contractors ID Card.

RAF Lakenheath – Gate 8.

RAF Feltwell – Main Gate.

RAF Mildenhall – Gate 15 or Main Gate.

RAF Alconbury – LVIS Gate on Mon – Fri during 0700 – 1400. If the LVIS Gate is closed, the contractor use the main gate.

RAF Molesworth – Main Gate.

RAF Croughton – Main Gate.

RAF Welford – Main Gate

RAF Mendwith Hill – Nessfield Gate (Bldg #96635)

5.3.5. SECURITY REQUIREMENTS: The Security Forces Pass & Registration office hours of operation are typically 0700 - 1600 and location are at each installation’s Main Gate with exception of the bases indicated below. All offices are closed on US Federal Holidays, Wing and family down days. During normal duty hours all base access and vehicle passes must be obtained at this office prior entering the base. After hours passes may be obtained from the gate personnel.

RAF Mildenhall – building 438, Monday thru Friday from 0800 - 1600.

RAF Alconbury and RAF Molesworth – located in building 334 on RAF Molesworth, Monday thru Friday from 0830- 1530.

RAF Croughton – Main Gate until 1300 Mon – Fri. Gate House from 1300.

5.3.6. REQUIREMENTS FOR CONTRACTOR CREDENTIALS: Must present a current state or government identification card or driver’s license issued by their state of residence or an alien card (green card).

5.3.6.1. DARB FORM 5: Must be filled out completely prior to proceeding to the Pass &

Registration office. The contractor shall complete Blocks 1, 3, 5, 6, 7, 8, 9, 10, 11, 12, 13, 15, and

16. The Contractor or authorized representative must also sign Block 7a. Upon completion of the form by the contractor, the DARB Form 5’s must be signed by the Contracting Officer before being issued a pass from Security Forces. (NOTE: No individual should sign Block 20 until they receive their ID card from the Security Force individual processing the request.)

5.3.6.2. DD FORM 2583: Unescorted Entry Authorization Certificate, and USAFE Form 79 must be filled out completely prior to proceeding to the Pass & Registration office. The contractor shall complete Blocks 1-3, 5-14 on DD Form 2583 and sections 1-4 down to the Approving

Official on the USAFE Form 79 (once complete, the Pass and Registration office will fill out section 5). The contract will then sign a Receipt of Acknowledgement after issuance of a pass.

5.3.6.3. For access to multiple installations, the contractor must follow procedures identified in

AFMAN 31-113 USAFE Supplement. The sponsoring official will route a memorandum request thru each installation to justify access and acquire approval. The sponsoring installation will be responsible for performing all components of the background/Host Agency Check and/or equivalent and providing copies of the results to other installations upon request.

5.3.6.4. EMPLOYEE BACKGROUND CHECKS: All Contractor employees who do not have a current security investigation acceptable to the Security Forces, and who require a Host Agency

Check (HAC) for the performance of their duties, shall complete an AF Form 2583, USAFE IMT

19, a Basic Check Verification Record and MODLO Proforma. Once all forms are filled out they are routed through the Ministry of Defense Liaison’s Office to the Defense Vetting Agency.

5.3.6.5. PRE-APPROVAL COORDINATION: The Civil Engineering Agency (CEA) Security

Manager at each UK/US RAF Base is the source for the necessary forms and will provide instructions for receiving, preparing, and processing these forms. The Contractor shall coordinate with all required facilities to process all necessary paperwork. After forms have been properly completed, the CEA Security Manager at each UK/US RAF Base will make an appointment for contractor employee(s) to go to the Security Forces for submittal of paperwork and fingerprinting into IACS database. Appointments will be scheduled within two weeks of request.

5.3.6.6. BADGE ISSUANCE: A minimum of 180 days is required to process contractor employee’s applications through HAC. Additional time will be required if results are unfavorable and may result in denial of entry to any escorted/unescorted restricted/controlled areas and/or the installation. The CEA Security Manager will notify the Contractor of any HAC results. After completion of a favorable HAC, each eligible employee shall report to the CEA Security Manager for processing of AF Form 2586. The CEA Security Manager or designate at each UK/US RAF

Base will schedule appointments for issuance of badges.

5.3.6.7. ACCESS REVOCATION: Each UK/US RAF Base’ Installation Commander reserves the right to deny restricted area entry to any contractor employee whose HAC is unfavorable, and the right to terminate the entry of any employee upon disclosure of information indicating the individual’s continued entry to a secure area is not in the best interest of national security.

5.3.6.8. BADGE VALIDITY: Controlled area badges will be valid only for the actual period of employment or the term of the contract, whichever occurs first. Contractor employees must display the controlled area badge on their outer garment above waist level, and must, upon request, surrender the badge to any DoD member for identification verification. Violations or deviations from established security procedures by contractor employees may result in confiscation of controlled area badges and denial of future entry to restricted areas.

5.3.6.9. RESTRICTED/CONTROLLED AREAS: Contractor performance within any and all restricted and/ or controlled areas shall require Contractor compliance with various levels of security and established personnel security entry control procedures. The Contractor shall ensure all contractor employees performing services in secured areas are processed for a controlled area, limited access, or visitor badge by the Entry Controller of the restricted/controlled area. Outside contents to include but not limited to bags, containers, vehicles, etc. are subject to inspection prior to entering and leaving a restricted/controlled area and prohibited and/or misappropriated items will be confiscated

5.3.6.10. ACCESS COORDINATION: The facility manager/user/occupant/requester for each

UK/US RAF Base building will be responsible for providing access, escorts, or temporary visitor access badges for contractor personnel while performing their duties. The Contractor shall be responsible for scheduling access/escorts/badges by contacting the facility manager/requester no less than 14 calendar days prior to the date requiring access to the Entry Control Point of the restricted/controlled area.

5.3.6.11. ESCORTS: At all times while on any restricted/controlled areas, contractor employees shall be under direct surveillance of a person from that facility who is cleared to wear a controlled area badge and perform escort duties. Visitor badges shall be returned to the Entry Controller each time the employee completes the duties and leaves the area. This requirement is waived for contractor personnel who have unescorted access privileges and display a controlled area badge for the restricted/controlled areas. Escorts for entering the main base will only be provided with prior coordination between the contractor and the appropriate points of contacts at each UK/US

RAF Base. Requests for escorts must be coordinated and approved a minimum of 14 calendar days prior to the date needed.

5.3.6.12. CONTRACT PERSONNEL REQUIREMENTS: The Contractor shall not employ persons for work on this contract who are identified to the Contractor by the CO as a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population.

5.3.6.13. CONTRACTOR VEHICLES: Contractor vehicles must be properly registered and maintained in a safe and operational condition at all times while on each UK/US RAF Base.

5.3.6.14. FOR OFFICIAL USE ONLY (FOUO). The contractor shall comply with DoD 5400-

7-R, DoD Freedom of Information Act (FOIA) Program requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

5.3.6.15. REPORTING REQUIREMENTS: Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to the security or well-being of DoD personnel, contractor personnel, resources, and classified or unclassified defense information.

5.3.6.16. PROHIBITED ITEMS: All offensive weapons as dictated in UK Criminal Justice

Acts and Prevention of Crime Acts are prohibited on all UK/US RAF Bases. Any weapon made or adapted for use for causing injury to another person, or intended by the person having it with him for such use will apprehended and charged under applicable UK laws.

5.3.6.17. PHYSICAL SECURITY: The contractor shall be responsible for safeguarding all government property and controlled forms provided for contractor use. At the end of each work period, all government facilities, equipment, and materials shall be secured.

5.4 Quality Control The contractor shall develop and maintain a quality control program to ensure pest management services are performed in accordance with commonly accepted commercial practices and standards. The contractor will operate a customer service call/ emergency response system for pest removal, and a continuous pest prevention education program for facility managers, food handling managers, and housing occupants. The contractor shall develop and implement procedures to identify and prevent defective services from reoccurring. At a minimum, the contractor shall develop quality control procedures that address the areas identified in the Service Delivery Summary. The government QA/COR must have a specific quality control inspector to notify in case of customer complaints.

5.5 Government Quality Assurance: The Government will periodically evaluate the contractor’s performance by appointing Quality Assurance or Contracting Officer

Representatives (QA/ CORs) to monitor performance to ensure services are received. The

Government representative will evaluate the contractor’s performance in accordance with the Quality Assurance Surveillance Plan (QASP) through intermittent inspections of

Government facilities and receipt of complaints from base personnel. The Government may request a quality control inspection at any time based on criteria such as, but not limited to - repeated failures during quality control inspections and/or customer complaints. The Government may investigate, at any time, complaints from customers located on the installation. The contractor shall be responsible for initially validating customer complaints and providing a written response to the Government representative within 1 business day. However, the Government representative shall make final determination of the validity of customer complaint(s) in cases involving disputes with customer(s). The contractor will be given four hours after verbal notification to correct the unacceptable performance.

5.6 Government-Furnished Training

5.6.1 Level 1 Anti-terrorism Training. All employees under this contract must complete

Level 1 Anti-terrorism training located at http://jko.jten.mil/courses/atl1/launch.html and have certificates available upon request from the COR. All new employees hired by the Contractor to perform under this contract after the commencement of the period of performance, must complete Level 1 Anti-terrorism training.

5.6.2 Bioenvironmental Engineering/Hazmat Requirements. Environmental, Health, And

Safety. The contractor shall ensure all employees receive the necessary environmental, health, and safety training to ensure compliance with all Occupational Safety and Health

Acts (OSHA), federal and local laws. The contractor shall protect the health and safety of employees and the community, minimizing the risk of environmental pollution.

5.6.3 Pollution Prevention. "Pollution Prevention" and "Source Reduction" are defined in the Pollution Prevention Act of 1990, 42 U.S.C. §§ 13101-13109. Contractor's obligation under this section is limited to identifying pollution prevention opportunities and shall not be construed to require the contractor to conduct activities not otherwise required by the program.

5.6.4 Energy Conservation. The contractor shall comply with energy saving conservation practices as deemed necessary by the facility manager.

5.6.5 Ionizing and Non-Ionizing Radiation. Contractors must obtain authorization from

BE prior to bringing on site ionizing or non-ionizing sources/equipment onto the installation. Contractors must provide list of items and description of how they will be used to Bioenvironmental Engineering (BE) at 01638528047 or

48amds.sgpb@us.af.mil at least 10 days prior to the date required to bring them on base.

5.6.6 Non-Ionizing Radiation. Electromagnetic Frequency (EMF) Radiation and LASERS:

Contact BE/Installation Laser Safety Officer (48amds.sgpb@us.af.mil) at least 10 days prior to bringing on site. (Example: LASER Classes: 1M, 2M, 3R, 3B, or 4;

Transmitting antennas, radars etc.) Reference: AFI 48-139, LASER and Optical

Radiation Protection Program, Paragraph 2.21)

5.6.7 Ionizing Sources. Contact BE (48amds.sgpb@us.af.mil) at least 10 days prior to bringing on site ionizing sources/equipment. For regulated sources, provide copies of permits or sealed source certifications. (Example: Troxler density gauges, sealed sources in various gauges/devices). Reference: AFI 48 -148, Ionizing Radiation

Protection.

5.6.8 Hazardous Materials/Chemical Management. Hazardous Materials/Chemical

Management: All hazardous material use requires prior authorization before bringing http://jko.jten.mil/courses/atl1/launch.html mailto:48amds.sgpb@us.af.mil mailto:48amds.sgpb@us.af.mil the hazardous material on base. "Hazardous material" includes many materials for which there is a manufacturer SDS, such as cleaning supplies, paints, solvents, sealants, lead acid batteries, fuels, herbicides, etc. The Contractor shall submit an inventory list of ALL chemical products to be used, along with copies of the Safety

Data Sheet (SDS) for each chemical product, for review before bringing any potentially hazardous material onto RAF Lakenheath, RAF Feltwell or RAF

Mildenhall using the attached “HazMat Authorization Request Template”. The

Contractor shall submit completed inventories and SDSs to the 1) CO, 2) CE

Environmental / for RAF Lakenheath (01638 523990) (nolan.swick@us.af.mil), or for

RAF Mildenhall 100 CES/CEIE (01638 5828), (richard.dickson.7.gb@us.af.mil)

Bioenvironmental Engineering (01638 528047) (48amds.sgpb@us.af.mil) at least 10 days prior to the date required to bring them on base.

5.6.9 Inventory of Hazardous Material: Once approved, the Contractor shall maintain an inventory of all hazardous materials along with corresponding Safety Data Sheets

(SDSs). The Contractor shall track and report actual hazardous material usage during the performance of the contract. Hazardous material usage for any contract that is less than one month in duration shall be reported at the end of the contract period.

Hazardous material usage for any contract over a month in duration shall be reported no less than monthly. Hazardous material usage shall be reported using the attached

“HazMat Monthly Usage Log Template”.

5.6.10 Removal of Hazardous Material: The Contractor shall not leave any excess hazardous materials or empty containers on site following completion of the project.

The Contractor is responsible for the removal of all unused hazardous materials and proper disposal of all hazardous waste generated. Reference: AFI-32-7086, Hazardous

Materials Management

5.6.11 Controls Of Other Hazards: Contractors must coordinate with Bioenvironmental

Engineering (BE) at 01638528047 or 48amds.sgpb@us.af.mil at least 10 days prior to start of project, regarding all contracts with potential health impact to personnel

(Example: Noise above 85 dBA, activities with potential airborne contaminants or particulates). Hazardous work areas/perimeters shall be established to control exposures and limit access to nearby facilities and personnel. Work shall be performed IAW all applicable occupational health and safety regulations. Contractors must coordinate with facility managers and receive a safety brief of hazards present within work areas.

5.7 eCMRA - Contractor Manpower Reporting Application - Section 2330a of title 10, United States Code (10 USC 2330a), requires the Secretary of Defense to submit to

Congress an annual inventory of contracts for services performed during the prior fiscal year for or on behalf of the Department of Defense (DoD) by 31 Oct. The inventory must include the number of contractor employees using direct labor hours and associated cost data collected from contractors. Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the mailto:nolan.swick@us.af.mil public with the contractor name and contract number associated with the data. Contractors for other than Army components can visit https://afcmra.hqda.pentagon.mil/Help/Full_User_Guide.pdf to review user manuals and gain an understanding about the data fields that will be included in the reporting structure that is hosted at http://www.ecmra.mil/ . When filling out the required information please utilize “FFBX70 - USAF IN EUROPE” as the UIC if you cannot locate the UIC for this contract among the provided options. Also, the FSC for this specific contract is S207.

Applicability: The reporting requirement applies to all contracted services, provided the organization that is receiving or benefiting from the contracted services is a Department of

Defense organization, including reimbursable appropriated funding sources from non-DoD executive agencies where the Defense Component requiring activity is executive agent for the function performed. The reporting requirement does not apply to situations where a

Defense Component is merely a contracting agent for another executive agency. In general, the only contracted services excluded from reporting are construction and utilities.

5.8 Government Remedies. The contracting officer shall follow the requirements of

FAR 52.212-4, Contract Terms and Conditions for Commercial Items (May 1997), for contractor’s failure to correct nonconforming services.

5.9 Special Qualifications The contractor will have a licensed pest control manager specifically assigned to support this contract and available within 1 hour to meet with government personnel. Moreover, all contract employees that apply pesticides must have a

UK pesticide application certificate/license from the British Pest Control Association and be competent under the requirements of Control of Pesticide Regulations (COPR) 1997. The contractor will be responsible to ensure that the licenses/certificates and training of contractor personnel are kept current. In addition, all mixing and storage of pesticides shall be performed off the installations If the contractor spills or releases any hazardous substances while on one of the bases, the contractor should immediately notify the

Government representative and base environmental coordinator.

Use only pesticides, formulations and application techniques outlined in the Control of

Pesticides Regulations (COPR) 1986 as amended in 1997, but excluding those rejected by the QA/ CORs and the MAJCOM PMC. BPCA membership documents must be enclosed with the tender documents and all updated membership/ certifications provided to the

QA/CORs as and when completed. The name and address of the Company, must include the

Registered Membership Number of the Institute or Association. If no membership of a recognized trade institute or association is held, proof of the professional training of employees is to be produced. This may be by production of diplomas or certificates of training in the application of pesticides and their safety precautions. The contractor is to provide each QA/ CORs with the names and addresses of all employees who will be employed in pest control procedures, together with certification that they have successfully completed formal training in the use of pesticide chemicals.

The contractor shall monitor quality control over pesticide formulations and their applications and when required, shall submit on-site samples to the Base QA/ CORs and https://afcmra.hqda.pentagon.mil/Help/Full_User_Guide.pdf http://www.ecmra.mil/

Bioenvironmental authorities for testing. If repeated treatment against a particular species results in failure to effect adequate control, the contractor shall carry out susceptibility tests for the insecticides employed.

When the contractor desires to substitute a pesticide other than those on the approved list, they shall provide details to the QA/CORs who will confirm if approved by the MAJCOM

PMC. Pesticides shall be applied only by, or under the direct supervision of, trained and experienced pest control operator personnel.

The Contractor is to ensure that before spraying operations commence, in buildings where smoke detectors are fitted, plastic bags are placed over the detectors and sealed by rubber bands. After spraying operations are fully completed the plastic bags and rubber bands are to be removed.

6 Definitions

Acronym/Abbreviation Definition

AF COLS Air Force Common Levels of Service

AFFARS Air Force Federal Acquisition Regulation

AFI Air Force Instruction

AQL Acceptable Quality level

BE Bioenvironmental Engineering

CDC Child Care Development Center

CFS Cleaning Frequency Schedule

CO Contracting Officer

COR Contracting Officer Representative

CNACI Child Care National Agency Check and Inquiries

DBS Disclosure and Barring Service

DCII Defense Clearance and Investigation Index

DV Distinguished Visitor

DVA Defense Vetting Agency

EHS Extremely Hazardous Substances

FAR Federal Acquisition Regulation

FBI Federal Bureau of Investigation

FOIA Freedom of Information Act

FOUO For Official Use Only

GPC Government Purchase Card

HAC Host Agency Check

HAF Headquarters Air Force

HM Hazardous Material

IAW In Accordance With

IP Installation Pass

LFC Local File Check

MOD Ministry of Defense

NAC National Agency Check

ODS Ozone Depleting Substances

OPM Office of Personnel Management

OSHA Occupational Safety and Health Administration

PBT Persistent Bioaccumulative and Toxic

POC Point of Contact

POV Personally Owned Vehicle

PRS Performance Requirement Summary/SS

PWS Performance Work Statement

QCP Quality Control Plan

SDS Safety Data Sheet

SF Security Forces

SS Service Summary/PRS

UK United Kingdom

US United States

7 Appendices

Appendix A, Workload Data

Appendix B, High Risk Facilities

Appendix C, Forms

Appendix A

Estimated Work Load Data

1. RAF Mildenhall – All areas (except the flight line)

Maps located in QA/ COR Office (BUILDING 680 room F33)

Approximate number of buildings: 400

Approximate number of houses: 119

Number of acres: 1,121

Estimated Work Load Data

Emergency Calls: 4 per year

Stray/ Feral Animal Calls: 4 per year

Dead or dying Animal Removal Calls: 8 per year

Routine calls: 10 per month

2. RAF Barford St John – All areas

Maps located in QA/ COR Office (BUILDING 67 Room 1)

Approximate number of buildings: 2

Approximate number of houses: 0

Number of acres: 476

Estimated Work Load Data

Emergency Calls: 4 per year

Stray/ Feral Animal Calls: 2 per year

Dead or dying Animal Removal Calls: 2 per year

Routine calls: 4 per month

3. RAF Blenheim Crescent/2 Providence Court – All areas

Approximate number of buildings: 5

Approximate number of houses: 0

Number of acres: 3.2

Estimated Work Load Data

Emergency Calls: 6 per year

Stray/ Feral Animal Calls: 4 per year

Dead or dying Animal Removal Calls: 4 per year

Routine calls: 8 per month

4. RAF Caversfield – All areas

Maps located in QA/ COR Office (BUILDING 67 Room 1, RAF Croughton)

Approximate number of buildings: 1

Approximate number of houses: 333

Number of acres: 35

Estimated Work Load Data

Emergency Calls: 1 per year

Stray/ Feral Animal Calls: 2 per year

Dead or dying Animal Removal Calls: 1 per year

Routine calls: 4 per month

5. RAF Croughton – All areas

Approximate number of buildings: 137

Approximate number of houses: 100

Number of acres: 649

Estimated Work Load Data

Emergency Calls: 6 per year

Stray/ Feral Animal Calls: 5 per year

Routine calls: 16 per month

6. RAF MENWITH HILL – All areas

Maps located in QA/ COR Office (BUILDING 937)

Approximate number of buildings: 130

Approximate number of houses: 16

Number of acres: 545

Emergency Calls: 5 per year

Stray/ Feral Animal Calls: 5 per year

Dead or dying Animal Removal Calls: 5 per year

Routine calls: 3 per month

7. RAF FAIRFORD – All areas

Maps located in QA/ COR Office (BUILDING )

Approximate number of buildings: 130

Number of acres: 1200

Stray/ Feral Animal Calls: 12 per year

8. RAF WELFORD – All areas

Maps located in QA/ COR Office (BUILDING )

Approximate number of buildings: 130

Number of acres: 1200

Stray/ Feral Animal Calls: 5 per year

9. RAF LAKENHEATH – All areas (except the flight line)

Maps located in QA/ COR Office

Approximate number of buildings: 482

Approximate number of houses: 523

Number of acres: 1879

Stray/ Feral Animal Calls: 1 per year

10. RAF FELTWELL – All areas

Maps located in QA/ COR Office

Approximate number of buildings: 99

Approximate number of houses: 133

Number of acres: 305

Stray/ Feral Animal Calls: 1 per year

Routine calls: 8 per month

11. RAF MOLESWORTH – All areas

Maps located in QA/ COR Office (BUILDING 564 room 109)

Approximate number of buildings: 93

Approximate number of houses: 0

Number of acres: 659

Stray/ Feral Animal Calls: 4 per year

Routine calls: 20 per year

12. RAF ALCONBURY – All areas

Maps located in QA/ COR Office (BUILDING 564 room 109)

Approximate number of buildings: 314

Approximate number of houses: 195 (Brampton 10)

Number of acres: 218

Stray/ Feral Animal Calls: 4 per year

Routine calls: 50 per year

Appendix B

High Risk/ Catering Facilities requiring monthly monitoring and service.

1. High Risk/ Catering facilities: RAF Mildenhall

Building Name: Bldg No:

Gateway Dining Hall 436

Middleton Hall 464

Child Development Ctr 288

Youth Ctr 293

AAFES Food Court 163

Bowling Center 160

Community Center 404

Commissary 127

Sewage Plant 003

2. High Risk/ Catering facilities: RAF Barford St John.

None Required

3. High Risk/ Catering facilities: RAF Blenheim Crescent & 2 Providence Court

AAFES Store 190

Providence Court communal outside area

4. High Risk/ Catering facilities: RAF Caversfield

Teen Centre 294

5. High Risk/ Catering facilities: RAF Croughton

Coffee Shop 200

School 230

Child Development Ctr 150

Croughton Crown 92

Food Court 105

Bowling Center 74

Community Center 200

Commissary 76

6. High Risk/ Catering facilities: RAF MENWITH HILL

Steeplebush Cafeteria 1045

AAFES Shopette 633

Bowling Center 417

Fitness Center 417

Community Club 418

Commissary 535

Sewage Plant 1203

7. High Risk/ Catering facilities: RAF FAIRFORD

Sewage Plant

Beldon Dining Facility 581

Bowling Center 590

Fire Station 31

Community Activity Center 179

Security Police 491

Med Aid Station (in development) TBA

AFFES Shopette (in development) TBA

DECA (in development) TBA

CDC (in development) TBA

8. High Risk/ Catering facilities: RAF WELFORD

Security Police 2

Squadron Kitchen 42

9. High Risk/ Catering facilities: RAF LAKENHEATH

Sewage Plant 1019

Officers Club 958

Liberty Club 648

Knights Table Dining Fac 934

Golf Club 1320

Hot Pit 224

BX 998

Pizza Cove 670

Burger King 952

CDC Kitchen 659

CDC Kitchen 439

Youth Kitchen 250

Taco Belle 1078

Commissary 1081

Shopette 1079

Shopette 650

Hospital Kitchen 932

High School Kitchen 840

Lakenheath Elem School Kitchen 50/51

Lak Intermediate Sch 808

10. High Risk/ Catering facilities: RAF FELTWELL

Shopette 94

School Cafeteria, Elementary School 95

School Cafeteria, Middle School 109

11. High Risk/ Catering facilities: RAF Molesworth

Building Name: Bldg. No:

NYPD 316

12. High Risk/ Catering facilities: RAF Alconbury

Building Name: Bldg. No:

Main street food court 594

Stukley Inn 637

Child Development Ctr 700

Youth Ctr 680

Daily Grind CAC 685

Bowling Center 616

Commissary 648

Elementary School 694

Appendix C

Forms

DAILY PESTICIDES / BIOCIDES RECORD SHEET

Date of Application Job Ref

Start time Finish Time

Operatives names

Product used (Brand name)

Chemical registration number

Total (diluted) volume applied

Actual amount of concentrate

Active ingredients (mg/l or % ww)

Site of application

Crop, area, material, or structure to be treated

Target pest or reason for treatment

Equipment used (List all equipment and capacity)

Application rates

Weather Conditions

Temperature

Wind Speed & Direction

Rain

Drizzle Light Moderate Heavy Showers

AM

PM

Protective Clothing

Coverall Boots Gloves Visor

Mask Respirator Other :

Other relevant information

Representative Name Signed BASIS Reg. Date

Contractor

COR

NB : A copy must be sent to the COR’s by 1000hrs on the next working day, with locations map attached.

AFCEC NON-STANDARD PESTICIDE APPROVAL FORM 20140101

REQUEST FOR APPROVAL OF NON-STANDARD PESTICIDE

MAJCOM: INSTALLATION:

POINT OF CONTACT: ACTIVITY:

OFFICE SYMBOL:

DSN:

Commercial:

E-MAIL:

POC SIGNATURE

DATE SIGNED

PESTICIDE INFORMATION

TRADE NAME: EPA#

ACTIVE INGREDIENT: SIGNAL WORD:

FORMULATION: CONTAINER SIZE:

QUANTITY REQUESTED: NSN:

TARGET PEST

SPECIES:

JUSTIFICATION STATEMENT (Provide details as to need):

APPLICATOR INFORMATION

NAME: DOD/STATE CERTIFICATION NUMBER

MAJCOM PEST MANAGEMENT CONSULTANT APPROVAL

APPROVED w/conditions: (one time only, used by date, or indefinitely) NOT APPROVED ( Justification)

MAJCOM CONSULTANT SIGNATURE DATE SIGNED

Please complete and e-mail to: