FA5587-11-R-0006.pdf

48 CONS/LGC - FA5587

BLDG 977, RAF LAKENHEATH

BRANDON

SUFFOLK

IP27 9PN UNITED KINGDOM

01638 52 2414

UNDER DPAS (15 CFR 700)

11. DELIVERY FOR FOB

RFQ

SEE SCHEDULE

14. METHOD OF SOLICITATION

IFB RFP

CODE

SEE ADDENDUM

BLOCK IS MARKED

DESTINATION UNLESS

12. DISCOUNT TERMS

(No Collect Calls)

13b. RATING

13a. THIS CONTRACT IS A RATED ORDER

X

CODE

FA5587-11-R-0006 16-Jun-2011

b. TELEPHONE NUMBER

44 163852407

8. OFFER DUE DATE/LOCAL TIME

04:00 PM 29 Jul 2011

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV 3/2005)

Prescribed by GSA

FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER) 31c. DATE SIGNED

ADDENDA ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

22. UNIT 23. UNIT PRICE 24. AMOUNT21. QUANTITY

CODE 10. THIS ACQUISITION IS

UNRESTRICTED

FAX: NAICS:

TEL:

CODE 18a. PAYMENT WILL BE MADE BYOFFEROR

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TEL.

FA5587

SIZE STD:

9. ISSUED BY

FACILITY

CODE

17a.CONTRACTOR/

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

15. DELIVER TO CODE 16. ADMINISTERED BY

SEE SCHEDULE

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

RICHARD E. ENRIQUEZ

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

19. ITEM NO. 20. SCHEDULE OF SUPPLIES/ SERVICES

SEE SCHEDULE

TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS

SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS

SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED HEREIN.

SB

HUBZONE SB

SET ASIDE: % FOR

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

TEL: EMAIL:

COPIES

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

.OFFER DATED YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN 29. AWARD OF CONTRACT: REFERENCE

8(A)

SVC-DISABLED VET-OWNED SB

EMERGING SB

X

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

SEE SCHEDULE

19. ITEM NO. 20. SCHEDULE OF SUPPLIES/ SERVICES 21. QUANTITY 22. UNIT 24. AMOUNT

PAGE 2 OF

23. UNIT PRICE

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV 3/2005) BACK

Prescribed by GSA

FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

FA5587-11-R-0006

Section B - Supplies or Services and Prices

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

Contract Phase-In / Phase-out

FFP

In accordance with Section F - Deliveries or Performance, Phase-in / Phase-out.

Period of Performance of 01 Oct 2011 - 30 Oct 2011. Note: This CLIN is not seperately priced.

FOB: Destination

NET AMT

ITEM NO SUPPLIES/SERVICES MAX

QUANTITY

UNIT UNIT PRICE MAX AMOUNT

0002 11 Months FMO Services - FY12

FFP

Furniture Haulage and appliance maintenance services - to cover all aspects of service as identified in the Performance Work Statement and Attachment #1

Pricing Schedule.

Period of Performance - 01 Nov 2011 thru 30 Sep 2012.

NSN: V112-01-HAU-LAGE

SIGNAL CODE: A

MAX

0003 Lump

Sum

Spare Parts - FY12

COST

Spare parts will be acquired by the contractor on a cost reimbursable basis IAW paragraph 1.9 of the PWS. Period of Performance - 01 Nov 2011 thru 30 Sep

2012.

NOTE: THIS LINE ITEM SHALL NOT BE PRICED BY OFFERORS WHEN

PROPOSING TO THE SOLICITATION.

ESTIMATED COST

UNIT UNIT PRICE MAX AMOUNT

1001 1 Years FMO Services - FY13

FFP

Furniture Haulage and appliance maintenance services - to cover all aspects of service as identified in the Performance Work Statement and Attachment #1

Period of Performance - 01 Oct 2012 thru 30 Sep 2013.

1002 Lump

Sum

Spare Parts - FY13

COST

Spare parts will be acquired by the contractor on a cost reimbursable basis IAW paragraph 1.9 of the PWS. Period of Performance - 01 Oct 2012 thru 30 Sep

2013.

NOTE: THIS LINE ITEM SHALL NOT BE PRICED BY OFFERORS WHEN

UNIT UNIT PRICE MAX AMOUNT

2001 1 Years FMO Services - FY14

FFP

Furniture Haulage and appliance maintenance services - to cover all aspects of service as identified in the Performance Work Statement and Attachment #1

Period of Performance - 01 Oct 2013 thru 30 Sep 2014.

Spare Parts - FY14

COST

Spare parts will be acquired by the contractor on a cost reimbursable basis IAW paragraph 1.9 of the PWS. Period of Performance - 01 Oct 2013 thru 30 Sep

2014.

NOTE: THIS LINE ITEM SHALL NOT BE PRICED BY OFFERORS WHEN

UNIT UNIT PRICE MAX AMOUNT

3001 1 Years FMO Services - FY15

FFP

Furniture Haulage and appliance maintenance services - to cover all aspects of service as identified in the Performance Work Statement and Attachment #1

Period of Performance - 01 Oct 2014 thru 30 Sep 2015.

Spare Parts - FY15

COST

Spare parts will be acquired by the contractor on a cost reimbursable basis IAW paragraph 1.9 of the PWS. Period of Performance - 01 Oct 2014 thru 30 Sep

2015.

NOTE: THIS LINE ITEM SHALL NOT BE PRICED BY OFFERORS WHEN

UNIT UNIT PRICE MAX AMOUNT

4001 1 Years FMO Services - FY16

FFP

Furniture Haulage and appliance maintenance services - to cover all aspects of service as identified in the Performance Work Statement and Attachment #1

Pricing Schedule.

Period of Performance - 01 Oct 2015 thru 30 Sep 2016.

FOB: Destination

Spare Parts - FY16

FFP

Spare parts will be acquired by the contractor on a cost reimbursable basis IAW paragraph 1.9 of the PWS. Period of Performance - 01 Oct 2015 thru 30 Sep 2016.

NOTE: THIS LINE ITEM SHALL NOT BE PRICED BY OFFERORS WHEN

CONTRACT MINIMUM/MAXIMUM QUANTITY AND CONTRACT VALUE

The minimum quantity and contract value for all orders issued against this contract shall not be less than the minimum quantity and contract value stated in the following table. The maximum quantity and contract value for all orders issued against this contract shall not exceed the maximum quantity and contract value stated in the following table.

MINIMUM

MINIMUM

AMOUNT

MAXIMUM

QUANTITY

MAXIMUM

AMOUNT

$1,000,000.00 $12,000,000.00

Section C - Descriptions and Specifications

PERFORMANCE WORK STATEMENT

SECTION 1

1. DESCRIPTION OF SERVICE: In support of the Furnishings Management Office (FMO) at RAF Feltwell, United Kingdom, the contractor shall provide the following services at RAF’s Lakenheath, Mildenhall, Feltwell, and its’ surrounding residential areas:

a) Delivery, installation, disconnection, and pick-up of domestic household furniture and appliances to and from government designated residences, dormitories, lodging facilities, and fire stations.

b) Repair, cleaning, and maintenance of domestic household furniture and appliances.

The contractor shall provide quarterly Preventative Maintenance Service of American-style washers and tumble dryers at RAF Lakenheath and RAF Mildenhall dormitories and RAF Lakenheath lodging laundry rooms. Repair, maintenance and cleaning service shall be conducted on-site. The contractor is expected to perform all repairs, testing and cleaning of appliances IAW commercial standards.

1.1 SCHEDULING: The FMO will routinely provide the contractor with a list of deliveries and pickups two (2) working days in advance of the required delivery and/or pick up date. The scheduled time for deliveries and pick up are between the hours of 0800 – 1600. The FMO will provide all relevant information to include pertinent customer data (name, address, and telephone numbers). The contractor shall provide FMO Quality Assurance Personnel

(QAP), also referred to as Contracting Officer’s Representative (COR) with a complete and accurate delivery and pick up schedule no later than 0800 for that day scheduled service. The schedule shall identify the order and estimated time of each delivery and pick up. The contractor shall perform pick up and deliveries in accordance with the schedule. The contractor shall notify the QAP/COR immediately of any proposed schedule changes, these changes shall be authorized at the discretion of the QAP/COR. It is the contractor’s responsibility to ensure all scheduled deliveries/pick-ups are made on time.

1.1.1 The contractor shall provide vehicles solely for the use of FMO scheduled work and not schedule any other agencies during the course of scheduled appointments for the FMO.

1.2 DELIVERY OF FURNITURE AND INSTALLATION OF APPLIANCES: All furniture and appliances shall be loaded at the FMO warehouse and delivered to the customer. All furniture items shall be assembled and placed satisfactory in the customer’s residence. Appliances shall be installed and tested according to the manufactures instruction manual. The contractor shall report immediately to QAP/COR any malfunctioning appliance before leaving the customers residence. In the event that the contractor is unable to complete any installation or where the contractor encounters problems, they are to contact the QAP/COR immediately from the customer’s residence and advise the QAP/COR. The contractor is responsible for ensuring that all components parts and accessories (i.e. vent hoses, fill pipes, shelves, rails, legs etc) are present, assembled and delivered. The contractor shall provide all necessary protection to keep appliance, furniture and the residences free from damage during movement from FMO to the customer’s residence by protecting items loaded onto vehicles during transit.

The contractor is responsible for any theft, damage or loss of government property at any time when the item(s) are considered under the care and possession of the contractor. Contractor shall not redeliver furniture and appliances collected while en route. AF Form 228 (See 1.12) shall be complete, legible and accurate and submitted to the

QAP/COR by 0800 the following work day. All deliveries shall be completed in accordance with the schedule.

1.3 PICK-UP AND REMOVAL OF FURNITURE AND APPLIANCES: All furniture items shall be collected and disassembled where applicable and returned to the FMO. Appliances shall be disconnected at the source and not by cutting any pipe or wire except in the event the contractor is not able to disconnect from the source. In cases where disconnection will require cutting pipe or wire, the contractor shall verbally notify the QAP/COR prior to disconnection. The contractor shall also annotate this action on the AF FORM 228. The contractor shall ensure all electrical wires are made safe IAW standard codes of practice and all water supplies are free from any leaks, to include under sink drains. All items collected shall be returned to the FMO by the next working day. The contractor shall provide all necessary protection to keep appliances and furniture and the residences free from damage this includes during movement from customers back to the FMO by protecting items loaded onto vehicles during transit. AF Form 228 (See 1.12) shall be complete, legible and accurate and submitted to the FMO by 0800 the following work day. All pick up shall be completed in accordance with the schedule.

1.4 NO SHOW: If the contractor is unable to make a scheduled delivery/pick up due to a customer NO SHOW, the contractor shall make a telephone call to the FMO service call desk or FMO customer service immediately upon arrival to inform FMO that there is a possibility of a NO SHOW. If customer has not arrived after 20 minutes the contractor shall initiate a USAFE FORM 432 for NO SHOW ( this shall include annotation of arrival and departure times) a copy of which shall be left at the customer’s residence.

1.5 SERVICE CALLS: The contractor’s service call program shall include a 24 hours per day, 7 days per week procedure to support service calls. The contractor’s program shall have the capability to complete a service call within four (4) hours of receiving a call from the FMO. The FMO will provide pertinent customer data such as name, address, contact numbers, make, model, type and basic fault. Each service call shall have its own unique call number complete with year, month, and date and time. In the event that the contractor cannot repair a broken appliance on site the contractor will change out the broken appliance with an operational appliance within the timeframes established above. Service calls shall also include the contractor storing additional appliances in their own warehouse for circumstances that necessitate exchanges of appliances beyond the normal working hours of

Government warehouse operations. (Refer to 4.1.2 Property) A work order will be raised for each individual service call. After hours service calls are emergencies if the following conditions apply.

APPLIANCE EMERGENCY CONDITION

Refrigerator Inoperative/not cooling or freezing

Cooker Oven and/or 2 or more burners inoperative

Dishwasher/Washer Water Leaks under pressure

Electrical Hazard Sparking/smoking/smell of burning/fire

1.5.1 The contractor shall hand the customer an FMO Customer Critique when completing tasks para 1.1, 1.2, 1.3, and 1.5. Once complete, the contractor will provide the critique to FMO.

1.6 FURNITURE, APPLIANCE REPAIR AND MAINTENANCE PROGRAM: The contractor shall establish and maintain a furniture repair and appliance repair program. All repairs shall be conducted in the contractors repair facility and/or the customers residence, dormitories or lodging facilities. Appliances repaired at customer’s residence, dormitories or lodging facilities will be part of the service call program. The contractor shall ensure appliances are maintained according to the manufacturers recommendations. The contractor shall collect upon request from the FMO furniture and appliances which require repair. The contractor shall return appliances to the

FMO within thirty five (35) days after collection, unless otherwise approved by the FMO. The contractor shall return furniture to the FMO within five (5) working days after collection, unless otherwise approved by the FMO.

All paperwork connected to furniture and appliance repair shall be complete, legible, accurate and returned with the item to the FMO. The contractor shall upon request collect transformers for testing and repair where necessary.

The contractor shall be required to certify the transformers as serviceable before return within thirty five (35) working days.

1.7 PREVENTATIVE MAINTENANCE PROGRAM: The contractor shall provide the assigned QAP/COR a

Quarterly Preventative Maintenance (PM) service of US washers, dryers and ice machines located in dormitory laundry rooms and lodging facilities on RAF Lakenheath and RAF Mildenhall. The minimum PM program service for washers shall consist of a full minimum cycle check, inspection and clean (including lime scale removal). PM

Service of dryers shall include removal of lint from exhaust system, internal building vent system and internal appliance electrics, oiling of all components as required and replacement of vent hoses if necessary. Appliances may require stripping down in order to gain access to these areas. A cycle test will be required upon service completion of all appliances. Appliances assessed as requiring repair shall be reported to the FMO immediately for determination to either repair or replace machine. PM Service of ice makers shall, as a minimum, consist of strip down, clean, flush system through with sanitizer and change filters according to manufacturers guidelines. All paperwork connected to PM servicing shall be complete, legible, accurate and returned to the FMO within one (1) working day after completion. All appliances shall be affixed with a label stating the date of service and signed.

1.8 CLEANING: Upon request from the FMO, the contractor shall collect appliances and clean IAW standards outlined in Appendix D. Cleaning of dryers shall include removal of all lint and debris from the internal workings of both UK and US spec tumble dryers. Once cleaned the contractor shall return items to the FMO warehouse within five (5) working days after collection, unless otherwise approved by the FMO. For cleaning standards see

Appendix D. All paperwork connected to appliance cleaning shall be complete, legible and accurate and returned with the item to the FMO.

1.9 REPLACEMENT PARTS: The contractor shall have full responsibility for replacement parts and shall maintain an adequate system to provide the assigned QAP/COR with data reports of all parts used and on order.

Notwithstanding any other provisions of the contract, the contractor shall be reimbursed upon submission of the paid invoice for the parts indicated on the accompanying copy of the service call. In the event of parts ordered from the U.S the government will also reimburse shipping costs. The contractor shall notify the QAP/COR when any replacement part must be ordered and repair delays are expected. The contractor shall not exceed established repair cost limits without prior approval by the QAP/COR as established in AFI 32-6004. The contractor agrees that replacement parts furnished under this contract shall be covered by the most favorable commercial warranties the contractor gives to any customer for such supplies or service.

The contractor shall also upon request collect appliances deemed by the QAP/COR to be unserviceable and cannibalize all serviceable parts, these parts will then be used on appliance repairs and annotated accordingly on repair work orders.

1.10 DOCUMENTATION/PAPERWORK

AF228 (Furnishing Custody and Condition Report):

AF228’s shall be complete/ accurate and returned to the FMO warehouse accompanied with each returning collections/pick ups. No items of furnishings/appliances will be accepted into the FMO warehouse without being accompanied by an AF228.

No AF228/Furnishings for delivery or items collected shall be held by the contractor for longer than one (1) work day unless authorized by the FMO, all AF228’s shall be returned by 0800 the next work day

No AF432 is to be filled in prior to delivery/pickup

USAFE Form 432: (Loss and/or Damage of Government-owned Furnishings Report)

USAFE Form 432 Shall be complete and accurate and returned to the FMO warehouse whenever used, USAFE

Form 432 shall also be attached to the correct AF 228

USAFE 391 (Household Furnishings Record – Pickup and Delivery Service):

USAFE 391 Shall be used with each vehicle the contractor uses each day (1 per vehicle per day), they shall be complete and accurate and all sections complete all USAFE 391’s shall be returned to the FMO by 0800 the next work day, no USAFE 391 shall be kept by the contractor longer than one (1) day unless authorized by the FMO.

No USAFE391 shall be filled in prior to delivery/ collection

All Documentation/paperwork is subject the Privacy Act Of 1975 and shall be treated accordingly

1.11 TAGGING: The contractor shall attach a green tag to appliances deemed to be below FMO cleaning standards or damaged items, complete with name/address and date. For all items not delivered due to NO SHOWS, contractor shall attach a red tag complete with name/address and date and return the items back to the FMO. Contractor shall attach a certificate of serviceability to repaired items and cleaned items to show that these items are returned to serviceable stock, theses tags and certificates are to be supplied by the contractor.

1.12 HOURS OF OPERATION: FMO Office Opening times are: 0800-1630 Monday, 0900-1630 Tuesday, 0800-

1630 Wednesday & Thursday, 0800-1600 Friday. FMO Warehouse Opening times are: 0800-1630 Monday, 0900-

1630 Tuesday, 0800-16.30 Wednesday & Thursday, 0800-1530 Friday, Closed during UK bank holidays, normal working during US National holidays. Service calls shall be covered 24hrs per day 7 days per week, to include

American national holidays. The contractor is required to provide an emergency repair service on UK holidays and weekends.

** Please Note the FMO warehouse closing times. Any off loading/loading must be completed prior to these times.

The following are recognized UK holidays:

New Years Day Jan 1 Good Friday Friday before Easter Easter Monday Monday after Easter Bank Holiday 1st Monday in May Spring Bank Holiday Last Monday In May Late Summer Holiday Last Monday in August Christmas Day December 25th Boxing Bay December 24th

National holidays subsequently declared by her Majesty’s Government shall likewise be considered official holidays for the purpose of this provision.

SECTION 2

2. CONTRACT EMPLOYEES:

2.1 The contractor shall not employ persons for work on this contract if such employees are indentified as a potential threat to health, safety, security, general well being or operational mission of the installation and it population.

2.2 The contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest. Nor shall the contractor employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval from the Government. Contractor personnel shall not be allowed to work if it is determined by the

QAP/COR or designated Government representative that he/she is under the consumption of alcohol or drugs.

2.3 Contractor personnel shall present a neat appearance and be easily recognized as contractor employees. The contractor will provide employees with a garment that easily identifies them as contractor personnel. The contractor shall also provide each employee with an identification badge that shall include the employee’s name and contractor’s name. Identification shall be worn or be attached to the outer garment at all times.

2.4 Contractor is responsible for their own environmental, health and safety program/ training in accordance with

United Kingdom Health and Safety Executive (HSE) law and shall provide environmental, health and safety training to employees to ensure compliance with Host National and local law regulations. Training will be conducted by the contractor initially and as and when new employees are added.

2.5 Security Requirements: See appendix C

2.6 CONTRACT MANAGEMENT:

2.7 Contract Manager or alternate(s) shall have full authority to act for contractor on contract matters relating to daily operation of contract. Contract Manager and alternate(s) must have full knowledge of all facets of this contract.

2.8 During duty hours, Contract Manager or alternate(s) shall be available either verbally or in person within thirty

(30) minutes of receiving a request to meet with or QAP (quality assurance personnel), also referred to as the

Contracting Officer’s Representative (COR).

2.9 Contract Manager or alternate(s) and QAP/COR shall have the knowledge to utilize Email access. The contractor shall provide this access and the Email address to CO and QAP/COR at contract award.

2.10 Contractor shall complete and develop a quality control plan and procedure prior to contract award.

2.11 The contractor will be allowed access to government facilities to familiarize key personnel and staff with equipment, reporting, work scheduling and procedures. However, such access will not interfere with the production efforts of current contract personnel. To preclude such interference, arrangements for access to government facilities will be made with the contracting officer. Access will be limited to the following categories of personnel:

a. Contractor supervisory and clerical personnel

b. Contractor equivalent of government supply clerk

c. Contractor foreman level personnel will be permitted access to observe operations; workflow, priorities, scheduling, equipment handling, storage, parts, safety, security, etc

SECTION 3

3. SERVICE SUMMARY: The subsequent table identifies the service results that the government requires. These critical standards are not meant to be limitations on what the contractor should provide nor are they meant to be prescripts on how the contractor should do a job. The government invites contractors to suggest alternatives solutions of more productive means of providing the service, on the condition however that these essential terms are met. The government’s right to inspect all requirements of this description of service is not limited to these SS

(Service Summary) items.

Performance

Objective

PWS

Paragraph

Monthly

Performance

Threshold

Incentive Method of

Surveillance

Scheduling is accomplished from the FMO list and provided to the

FMO office for

1.1

Scheduling is complete, on time and the required documentation is accurate and

Positive Past

Performance

Rating

10% periodic inspection and customer feedback that days service legible 100% of time.

Deliveries are complete with all component parts present and item placed and completely installed to customers and

FMO

satisfaction with paperwork submitted to

FMO by 0800 of the next working day

1.2

Deliveries and paperwork are accomplished complete and to customer’s satisfaction with no more than ten (10) defects per month.

Positive Past

Performance

Rating

10% periodic inspection and customer feedback

Pickups and removal of furniture and appliances are complete with disconnection, disassembly & removal. When requested by

FMO an exchange of appliance will be carried out.

1.3 Pickups and

paperwork are accomplished complete and to customer’s satisfaction with no more than ten (10) defects per month.

Positive Past

Performance

Rating

10% periodic inspection

CUSTOMER

SERVICE: For all delivery, pickup and repair service the contractor will ensure that customers are provided a

Government score card and returned to

FMO.

1.1, 1.2, 1.3 and 1.5

100% of the customers are provided a government score card and customer feedback indicates a minimum 98% customer satisfaction rating.

Positive Past

Performance

Rating

10% periodic inspection and customer feedback

Service Calls: 1.5 Service calls are completed

Positive Past

Performance 10% within 4 hrs of call with no more than five

(5) defects per month.

100% of service calls are annotated on a

Service Call sheet.

Appliances connected after service call are correctly tested and accurately documented, with no more than two (2) defects per month.

Rating inspection

Furniture items repaired and maintained are to be returned to FMO within five (5) working days.

A certificate of serviceability shall be affected to each item.

1.6 Correctly

tested, repaired as necessary and documentation complete, accurate & legible with no more than two

(2) defects per month.

Positive Past

Performance

Rating

10% periodic inspection

Appliance items repaired and maintained are to be returned to FMO within thirty five (35) days after collection. A certificate of serviceability shall be affected to each item.

1.6 Correctly

tested, repaired as necessary and documentation complete, accurate & legible with no more than two

(2) defects per month.

Positive Past

Performance

Rating

10% periodic inspection

Appliance cleaning, returned within five (5)

1.8 Cleaned to

standard and returned within

5 working days, Positive Past

Performance

Rating

10% inspection working days, a certificate of serviceability shall be affected to each item documentation complete, accurate & legible with no more than two

(2) defects per month.

*Failure to meet the performance threshold for one objective constitutes an overall unsatisfactory performance rating for the month.

3.1 METHODS OF SURVEILLANCE: Government Quality Assurance Personnel (QAP) will use methods of surveillance developed in the Performance Plan (PP). The PP will specify how inspections and acceptance of service will occur.

3.2 GOVERNMENT QUALITY ASSURANCE: Contract performance will be monitored to determine if it meets the contract standards. A variety of surveillance methods may be used. The method of surveillance can and will be modified if necessary to meet the customers and performance level of the contractor.

3.3 PERFORMANCE EVALUATION: Performance of this contract will be evaluated to determine whether or not it meets the performance requirements of the PWS (Performance Work Statement). The government will evaluate the contractor’s performance by appointing a representative(s) to monitor performance to ensure services are received. The government representative will evaluate the contractor’s performance through intermittent on-site inspections of the contractor’s quality control program, intermittent on-site inspections of completed work and receipt of complaints from customers. The government may inspect each task as completed and increase the number of inspections if deemed appropriate due to repeated failures discovered during quality assurance inspections or because of repeated customer complaints. When the performance requirement is not met the QAP/COR will initiate documentation to the contractor and the Contracting Officer (CO). The contractor will be required to respond and provide documentation to the QAP/COR and CO within one (1) duty day. The contractor will be required to re-perform any failed service requirements of the PWS. The government will investigate complaints from customers and immediately convey those to the Contract Manager. The contractor shall be responsible of initially validating customer complaints. However, the QAP/COR shall make final determination of validity of customer complaint(s) in case of disagreement with customer(s).

3.4 QUALITY CONTROL: The contractor shall develop a quality program to ensure services are performed in accordance with the PWS. The contractor shall develop and implement procedures to identify, prevent and insure non-recurrences of defective services. As a minimum the contractor shall develop quality control (QC) procedures addressing the areas identified in the service summary (SS). The plan shall include the following as a minimum.

3.4.1 A description of the inspection system to cover all services listed on the SS. The description shall include specifies as to the area to be inspected on both a scheduled and unscheduled basis, frequency of inspections and a submission of a monthly QC schedule.

3.4.1.1 A description of the records to be kept to document inspections and corrective or preventive actions taken.

3.4.1.2 A customer complaints feedback system for correction of complaints. All customer complaints shall be answered, all necessary corrective actions taken and completed forms returned to the QAP/COR within one (1) duty day.

3.4.1.3 The records of inspections made shall be maintained by the contractor, kept on site and made available to the government throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract.

SECTION 4

GOVERNMENT FURNISHED PRPOERTY AND SERVICES:

The Government will provide, without cost, the facilities, equipment, materials, and/or services listed below.

4.1 Facilities None:

4.1.1 PROPERTY:

4.1.2 Property. The Government will provide the contractor the appliances and furnishings that are needed to satisfy the requirements of this contract except for any repair/spare parts that are required to be purchased. Upon contract award, contractor shall establish an account with FMO to obtain appliances for purposes of night stock. All property will be either new or used and in operational condition. The contractor shall hold at minimum three (3) each of the following: Washer, Dryer, Refrigerator, Cooker and Dishwasher. This will consist of both UK style and US style appliances for a total minimum of 27 appliances as follows:

UK STYLE WASHER (various makes/models but all UK Standard Size): Stock Number: 3510UKWASHER

US STYLE WASHER (various makes/models but all Standard US Style); Stock Number: 3510USWASHER

UK STYLE DRYER (various makes/models but all UK Standard Size): Stock Number: 7320UKDRYER

US STYLE DRYER (various makes/models but all Standard US Style): Stock Number: 7320USDRYER

UK STYLE FRIDGE (various makes/models but all UK Standard Size): Stock Number: 4110UKREFRIGERATOR

US STYLE FRIDGE (various makes/models but all Standard US Style): Stock Number: 4110USFRIDGE

UK STOVE 60cm (various makes/models but all UK Standard Size): Stock number: 7310UKCOOKER

US STOVE 30" (various makes/models but all Standard US Style): Stock Number 7310USRANGE30

UK STYLE DISHWASHER (various makes/models but all UK Standard Size): Stock Number:

7320UKDISHWASHER

Total Estimated Value: $8,073.00

Unique-item identifier or equivalent:

All items will be tracked using stock numbers and Government ACES program

NOTE: The contractor will not hold microwaves or transformers. (Refer to 1.5 Service Calls) FMO will be responsible for all property control records.

4.1.3 Obtaining Approval for Replacement of Government Furnished Property: The government will replace the property as required. However the government is only required to replace such property when due to fair wear and tear, and is no longer serviceable. The contractor shall submit requests through the QAP/COR to the Functional

Chief for approval; the contractor shall obtain the GFP (Government Furnished Property) item and transfer to the contractor account.

4.1.4 Property Accountability: The contractor shall be liable for any loss or damage caused to Government

Furnished Property by the contractor personnel. Compensation to the government shall be effected either by withholding amounts owed to the contractor or by direct payment by the contractor, the method to be determined by the Contracting Officer. All property in need of repairs/maintenance shall be repairs, maintained by the contractor within 30 days of discovery. All repairs/maintenance not performed by the contractor shall be done at the governments option and at the contractors expense.

4.1.5 In the case of damaged property, the amount of compensation due to the government by the contractor shall be the actual cost of repair, provided such amount does not exceed the economical repair value (75% of the costs to replace such item). In the case of items lost or damaged beyond economical repair the amount of the contractors liability shall be the full replacement value of the item. Any failure of the contractor to agree with such determination shall be treated as a dispute pursuant to the clause of this contract entitled ―Disputes‖

4.1.6 Theft, Damage, Loss: The contractor is responsible for any theft, damage or loss of government property at any time when the item(s) are considered under the care and possession of the contractor. The contractor shall replace the item(s) with same or similar item(s) of equal or greater value and of equal or greater operating capabilities.

4.1.7 Disposition of Property, When government furnished property is determined to be beyond economical repair it shall be certified by the QAP/COR as condition condemned and reported to the FMO Property Administrator for disposition. Upon completion of the contract all government property will be returned to the FMO Property

Administrator.

4.3 SERVICES

4.3.1 Postal. The contractor is authorized to use the on base mail distribution service limited to official government mail required under the terms of this PWS

4.3.2 Emergency Medical Service: The government will provide emergency medical treatment and emergency patient transportation service for contractor personnel. The contractor shall reimburse the government for cost of medical treatment and patient transportation services at the current inpatient treatment rate as appropriate.

4.3.3 Security Police. The government will provide general on base security police service.

4.3.4 RECORDS, FILES, DOCUMENTS AND WORK PAPERS: All records, files, documents and work papers provided by the government remain government property and shall be maintained and disposed of per AFI 37-138, Table 64-1 Rule 2.

4.3.5 FORMS AND PUBLICATIONS: The government will provide forms expressly required to perform the work in this PWS. All other publications can be obtained via the internet. See Appendix B for the complete listing.

APPENDIX A: Historical Workload Data

APPENDIX B: Forms and Publications

APPENDIX C: Security Requirements Overview

APPENDIX D: Appliance Cleaning Standards

Section E - Inspection and Acceptance

INSPECTION AND ACCEPTANCE TERMS

Supplies/services will be inspected/accepted at:

CLIN INSPECT AT INSPECT BY ACCEPT AT ACCEPT BY

0001 N/A N/A N/A Government

0002 Destination Government Destination Government

0003 N/A N/A N/A Government

1001 Destination Government Destination Government

1002 N/A N/A N/A Government

2001 Destination Government Destination Government

2002 N/A N/A N/A Government

3001 Destination Government Destination Government

3002 N/A N/A N/A Government

4001 Destination Government Destination Government

4002 N/A N/A N/A Government

Section F - Deliveries or Performance

CONTRACT PHASE IN/ PHASE OUT

Phase-In: During the 30 day phase in period, the contractor shall make all necessary preparations to begin performance on the contract performance start date in order to ensure no interruption of services.

Phase-Out: In the event the contract options are not exercised or at the end of the contract options, the incumbent contractor is not successful in the re-competition, the contractor shall assist and coordinate with the incoming contractor on all matters/issues in regards to the DPM contract.

NOTE: While CLIN 0001 has been established for phase-in, this CLIN is not separately priced. Associated costs for phase-in should be treated as an indirect cost under the contract.

DELIVERY INFORMATION

CLIN DELIVERY DATE QUANTITY SHIP TO ADDRESS UIC

0001 POP 01-OCT-2011 TO

31-OCT-2011

N/A N/A

0002 POP 01-NOV-2011 TO

30-SEP-2012

0003 N/A N/A N/A N/A

1001 POP 01-OCT-2012 TO

30-SEP-2013

1002 N/A N/A N/A N/A

2001 POP 01-OCT-2013 TO

30-SEP-2014

2002 N/A N/A N/A N/A

3001 POP 01-OCT-2014 TO

30-SEP-2015

3002 N/A N/A N/A N/A

4001 POP 01-OCT-2015 TO

30-SEP-2016

4002 N/A N/A N/A N/A

CLAUSES INCORPORATED BY FULL TEXT

Holidays Observed

Services and supplies cannot be accepted on any of the following holidays:

New Year's Day January 01 U.S. U.K.

Luther King’s Birthday 3rd Monday in January U.S.

Washington’s Birthday 3rd Monday in February U.S.

Good Friday Friday before Easter U.K.

Bank Holiday Monday after Easter U.K.

Bank Holiday 1st Monday in May U.K.

Spring Holiday last Monday in May U.K.

Memorial Day Last Monday in May U.S.

Independence Day July 04 U.S.

Late Summer Holiday last Monday in August U.K.

Labor Day 1st Monday in September U.S.

Columbus Day 2nd Monday in October U.S.

Veteran’s Day November 11 U.S.

Thanksgiving Day 4th Thursday in November U.S.

Christmas Day December 25 U.S. U.K.

Boxing Day December 26 U.K.

When a U.S. holiday falls on a Sunday the following Monday is the recognized holiday.

When a U.S. holiday falls on a Saturday the preceding Friday is the recognized holiday.

When a U.K. holiday falls on a Saturday the following Monday is the recognized holiday.

National holidays may subsequently be declared by U.S. Congress or Her Majesty.

Installation Commanders may also declare holidays for the purpose of this provision.

(End of Clause)

Section I - Contract Clauses

CLAUSES INCORPORATED BY REFERENCE

52.204-4 Printed or Copied Double-Sided on Recycled Paper AUG 2000

52.216-1 Type Of Contract APR 1984

52.223-12 Refrigeration Equipment and Air Conditioners MAY 1995

52.228-5 Insurance - Work On A Government Installation JAN 1997

52.229-6 Taxes--Foreign Fixed-Price Contracts JUN 2003

52.232-18 Availability Of Funds APR 1984

52.237-2 Protection Of Government Buildings, Equipment, And

Vegetation

APR 1984

52.242-13 Bankruptcy JUL 1995

52.245-1 Government Property AUG 2010

52.252-2 Clauses Incorporated By Reference FEB 1998

252.204-7001 Commercial And Government Entity (CAGE) Code Reporting AUG 1999

252.222-7002 Compliance With Local Labor Laws (Overseas) JUN 1997

252.223-7001 Hazard Warning Labels DEC 1991

252.223-7006 Prohibition On Storage And Disposal Of Toxic And

Hazardous Materials

APR 1993

252.225-7041 Correspondence in English JUN 1997

252.225-7042 Authorization to Perform APR 2003

252.229-7000 Invoices Exclusive of Taxes or Duties JUN 1997

252.229-7006 Value Added Tax Exclusion (United Kingdom) JUN 1997

252.229-7007 Verification of United States Receipt of Goods JUN 1997

252.229-7008 Relief From Import Duty (United Kingdom) JUN 1997

252.229-7010 Relief From Customs Duty on Fuel (United Kingdom) JUN 1997

252.232-7008 Assignment of Claims (Overseas) JUN 1997

252.233-7001 Choice of Law (Overseas) JUN 1997

52.212-4 CONTRACT TERMS AND CONDITIONS-- COMMERCIAL ITEMS (JUN 2010)

(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post-acceptance rights (1) within a reasonable time after the defect was discovered or should have been discovered; and

(2) before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

(b) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims Act (31 U.S.C. 3727). However, when a third party makes payment (e.g., use of the Governmentwide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.

(c) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.

(d) Disputes. This contract is subject to the Contract Disputes Act of 1978, as amended (41 U.S.C. 601-613). Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause at FAR

52.233-1, Disputes, which is incorporated herein by reference. The Contractor shall proceed diligently with performance of this contract, pending final resolution of any dispute arising under the contract.

(e) Definitions. The clause at FAR 52.202-1, Definitions, is incorporated herein by reference.

(f) Excusable delays. The Contractor shall be liable for default unless nonperformance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence such as, acts of God or the public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. The Contractor shall notify the

Contracting Officer in writing as soon as it is reasonably possible after the commencement or any excusable delay, setting forth the full particulars in connection therewith, shall remedy such occurrence with all reasonable dispatch and shall promptly give written notice to the Contracting Officer of the cessation of such occurrence.

(g) Invoice.

(1) The Contractor shall submit an original invoice and three copies (or electronic invoice, if authorized) to the address designated in the contract to receive invoices. An invoice must include--

(i) Name and address of the Contractor;

(ii) Invoice date and number;

(iii) Contract number, contract line item number and, if applicable, the order number;

(iv) Description, quantity, unit of measure, unit price and extended price of the items delivered;

(v) Shipping number and date of shipment, including the bill of lading number and weight of shipment if shipped on

Government bill of lading;

(vi) Terms of any discount for prompt payment offered;

(vii) Name and address of official to whom payment is to be sent;

(viii) Name, title, and phone number of person to notify in event of defective invoice; and

(ix) Taxpayer Identification Number (TIN). The Contractor shall include its TIN on the invoice only if required elsewhere in this contract.

(x) Electronic funds transfer (EFT) banking information.

(A) The Contractor shall include EFT banking information on the invoice only if required elsewhere in this contract.

(B) If EFT banking information is not required to be on the invoice, in order for the invoice to be a proper invoice, the Contractor shall have submitted correct EFT banking information in accordance with the applicable solicitation provision, contract clause (e.g., 52.232-33, Payment by Electronic Funds Transfer--Central Contractor Registration, or 52.232-34, Payment by Electronic

Funds Transfer--Other Than Central Contractor Registration), or applicable agency procedures.

(C) EFT banking information is not required if the Government waived the requirement to pay by EFT.

(2) Invoices will be handled in accordance with the Prompt Payment Act (31 U.S.C. 3903) and Office of

Management and Budget (OMB) prompt payment regulations at 5 CFR part 1315.

(h) Patent indemnity. The Contractor shall indemnify the Government and its officers, employees and agents against liability, including costs, for actual or alleged direct or contributory infringement of, or inducement to infringe, any

United States or foreign patent, trademark or copyright, arising out of the performance of this contract, provided the

Contractor is reasonably notified of such claims and proceedings.

(i) Payment.--

(1) Items accepted. Payment shall be made for items accepted by the Government that have been delivered to the delivery destinations set forth in this contract.

(2) Prompt payment. The Government will make payment in accordance with the Prompt Payment Act (31 U.S.C.

3903) and prompt payment regulations at 5 CFR part 1315.

(3) Electronic Funds Transfer (EFT). If the Government makes payment by EFT, see 52.212-5(b) for the appropriate

EFT clause.

(4) Discount. In connection with any discount offered for early payment, time shall be computed from the date of the invoice. For the purpose of computing the discount earned, payment shall be considered to have been made on the date which appears on the payment check or the specified payment date if an electronic funds transfer payment is made.

(5) Overpayments. If the Contractor becomes aware of a duplicate contract financing or invoice payment or that the

Government has otherwise overpaid on a contract financing or invoice payment, the Contractor shall--

(i) Remit the overpayment amount to the payment office cited in the contract along with a description of the overpayment including the--

(A) Circumstances of the overpayment (e.g., duplicate payment, erroneous payment, liquidation errors, date(s) of overpayment);

(B) Affected contract number and delivery order number, if applicable;

(C) Affected contract line item or subline item, if applicable; and

(D) Contractor point of contact.

(ii) Provide a copy of the remittance and supporting documentation to the Contracting Officer.

(6) Interest.

(i) All amounts that become payable by the Contractor to the Government under this contract shall bear simple interest from the date due until paid unless paid within 30 days of becoming due. The interest rate shall be the interest rate established by the Secretary of the Treasury as provided in Section 611 of the Contract Disputes Act of

1978 (Public Law 95-563), which is applicable to the period in which the amount becomes due, as provided in

(i)(6)(v) of this clause, and then at the rate applicable for each six-month period as fixed by the Secretary until the amount is paid.

(ii) The Government may issue a demand for payment to the Contractor upon finding a debt is due under the contract.

(iii) Final decisions. The Contracting Officer will issue a final decision as required by 33.211 if--

(A) The Contracting Officer and the Contractor are unable to reach agreement on the existence or amount of a debt within 30 days;

(B) The Contractor fails to liquidate a debt previously demanded by the Contracting Officer within the timeline specified in the demand for payment unless the amounts were not repaid because the Contractor has requested an installment payment agreement; or

(C) The Contractor requests a deferment of collection on a debt previously demanded by the Contracting Officer (see

32.607-2).

(iv) If a demand for payment was previously issued for the debt, the demand for payment included in the final decision shall identify the same due date as the original demand for payment.

(v) Amounts shall be due at the earliest of the following dates:

(A) The date fixed under this contract.

(B) The date of the first written demand for payment, including any demand for payment resulting from a default termination.

(vi) The interest charge shall be computed for the actual number of calendar days involved beginning on the due date and ending on--

(A) The date on which the designated office receives payment from the Contractor;

(B) The date of issuance of a Government check to the Contractor from which an amount otherwise payable has been withheld as a credit…