Attachment 1 PWS.pdf

RAF Welford Mercedes-Benz Actros 5 Servicing Performance Work Statement (PWS)

Service Plan for Three (3) Mercedes-Benz Trucks:

Vehicle 1: Mercedes-Benz Actros

OU24DYC

Vehicle 2: Mercedes-Benz Actros

OU24DYD

Vehicle 3: Mercedes-Benz Actros

OU24DYB

1. Purpose

The purpose of this Performance Work Statement (PWS) is to establish the requirements for the renewal of a comprehensive Repair and Maintenance Service Plan for three (3) Mercedes-Benz trucks. The objective is to ensure the vehicles remain safe, reliable, compliant with applicable regulations, and fully operational throughout the period of performance while minimizing downtime and lifecycle costs.

2. Scope of Work

The contractor shall provide a comprehensive Repair and Maintenance Service Plan covering all scheduled maintenance, inspections, diagnostics, repairs, roadside assistance, and associated services for three (3) Mercedes-Benz trucks to cover five (5) years from inception of the resulting contract/agreement.

The service plan shall include all labor, genuine replacement parts, lubricants, and consumable materials necessary to maintain the vehicles in accordance with the manufacturer's specifications.

3. Required Services

The contractor shall provide the following services:

3.1 Preventive Maintenance and Inspection (PM&I)

• Perform all manufacturer-recommended scheduled maintenance.

• Conduct routine Preventive Maintenance and Inspections (PM&I) to ensure each vehicle operates safely and efficiently.

• Identify and correct mechanical deficiencies discovered during inspections.

• Maintain service records documenting all work performed.

3.2 Repair and Maintenance

Provide comprehensive repair services, including but not limited to:

• Coverage of the powertrain, including the engine and gearbox.

• Coverage of a broad range of additional vehicle components.

• Repairs necessary to restore the vehicle to full operational condition.

• Replacement of defective or failed components using genuine Mercedes-Benz parts or manufacturer-approved equivalents.

3.3 Wear and Tear Coverage

The contractor shall provide replacement of components that experience normal wear and tear during the service period, ensuring continued vehicle reliability and performance.

3.4 Diagnostics

The contractor shall perform professional dealer-level diagnostics, including:

• Fault identification.

• Electronic programming.

• Software updates.

• System configuration.

• Troubleshooting and repair verification.

3.5 Compliance and Safety Inspections

The contractor shall perform all required inspections necessary to ensure compliance with applicable legal and safety requirements, including:

• MOT inspections.

• Manufacturer-required safety inspections.

• Regulatory compliance checks.

3.6 Roadside Assistance

The contractor shall provide roadside assistance for covered vehicles, including:

• Emergency roadside support.

• Vehicle recovery.

• Towing to an authorized repair facility when required.

Response to roadside assistance requests shall target attendance within 90 minutes whenever operationally feasible.

3.7 Vehicle Collection and Delivery

The contractor shall provide collection and return delivery of vehicles requiring scheduled servicing, inspections, or repairs to minimize operational disruption.

4. Coverage Requirements

The service plan shall provide comprehensive coverage including:

• Scheduled maintenance.

• Corrective repairs.

• Parts.

• Labor.

• Lubricants.

• Diagnostics.

• Compliance inspections.

• Wear-and-tear replacement.

• Roadside assistance.

• Vehicle towing.

• Vehicle collection and delivery.

Coverage shall include:

• No mileage limitations.

• No duration limitations during the contract period.

• Manufacturer-approved maintenance procedures.

5. Performance Standards

The contractor shall meet the following performance standards:

Performance Objectives Performance Standards

Preventive Maintenance

Completed in accordance with the manufacturer's maintenance schedule 90% of the time.

Repairs Performed by qualified technicians using approved repair procedures and genuine Mercedes-Benz parts or approved equivalents 100% of the time.

Diagnostics Completed using authorized dealer-level diagnostic equipment and software 100% of the time.

Roadside Assistance

Target response time of within 90 minutes from service request 90% of the time.

Collection and Delivery Scheduled to minimize operational downtime.

Performance Objectives Performance Standards

Compliance Vehicles maintained in accordance with all applicable legal and safety requirements 100% of the time.

6. Deliverables

The contractor shall provide:

• Complete maintenance and repair records.

• Inspection reports.

• Compliance documentation.

• MOT certification, when applicable.

• Service history for each vehicle.

• Repair summaries identifying work completed and parts replaced.

7. Contractor Qualifications

The contractor shall:

• Be an authorized Mercedes-Benz commercial vehicle service provider or equivalent qualified repair facility.

• Employ certified technicians trained to perform maintenance and repairs on Mercedes- Benz commercial vehicles.

• Utilize manufacturer-approved diagnostic equipment and repair procedures.

• Maintain access to genuine Mercedes-Benz replacement parts.

8. Period of Performance

The service plan shall remain in effect for the contract period specified by the Government at the time of award, anticipated to be 1 base year, plus 4 additional option years, providing continuous maintenance and repair support for the three (3) Mercedes-Benz trucks.

9. Acceptance Criteria

Servicing shall be considered acceptable when:

• Maintenance and repairs are completed in accordance with Mercedes-Benz manufacturer standards.

• Vehicles are returned in safe, fully operational condition.

• Required documentation is provided upon completion of each service event.

• Response times and performance standards identified in this PWS are consistently met.

• The location where service maintenance is performed at is located within a 30 mile radius of RAF Welford.