Attachment__3__Performance_Work_Statement.rtf.pdf

PERFORMANCE-BASED WORK STATEMENT

FOR

TRANSPORTATION OF GOVERNMENT FURNISHINGS

OKINAWA, JAPAN

718 CES/CEHSF

KADENA AIR BASE, OKINAWA

March 2014

FA5270-14-R-0020

Attachment #3, Performance Work Statement

PERFORMANCE WORK STATEMENT

DESCRIPTION OF SERVICES

1. The contractor shall be self-sufficient in providing all personnel, vehicles, labor, equipment, tools, materials and supervision necessary to accomplish intra-island transportation of Government owned furnishings/appliances, as set forth in this Performance Work Statement (PWS) for accompanied and unaccompanied members.

1.1. BASIC SERVICES

1.1.1. Categories of Moves

The contractor shall perform transportation of Government furnishings and appliances services to and from the following (areas):

A. Between Furnishings Management Office (FMO) warehouses and on-base Military Family Housing (MFH) or off-base private rental quarters;

B. Between on-base Military Family housing (MFH) and off-base private rental quarters;

C. Between the Chibana Furnishings Management warehouses and the Camp Kinser Furnishing warehouse;

D. Between either the Camp Kinser Furnishings Management warehouse or the Chibana Furnishings Management warehouse, and the Defense Reutilization Management Office (DRMO);

E. Between dormitories on Kadena Air Base and the Defense Reutilization Management Office (DRMO);

F. Between Kadena Air Base owned dormitories island-wide located in Okinawa Japan (for example Okuma) and FMO warehouses;

G. Between on-base Military Family Housing (MFH) units on the same base (same base house to house);

H. Between on-base dormitory rooms on the same base;

1.1.2. Move Services

A move is defined as the ordering and movement of Government furnishings/appliances to/from the warehouse(s) and an occupant’s residence, on or off-base. Other type of moves are defined as General Cargo Delivery Services and is covered in PWS section 1.2.

1.1.2.1 Classification of moves:

CLASS 1 MOVE – 1 to 12 pieces of furnishings/appliances per delivery.

CLASS 2 MOVE – 13 to 25 pieces of furnishings/appliances per stop delivery.

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CLASS 3 MOVE – 26 to 50 pieces of furnishings/appliances per stop delivery CLASS 4 MOVE – 51 to 100 pieces of furnishings/appliances per stop delivery.

1.1.3. Zone Categories

The performance area(s) for transportation of Government furnishings/appliances services is divided into two geographical zones, Chibana Warehouse Zone and Camp Kinser Warehouse Zone for Accompanied and one all island zones for Unaccompanied.

1.1.3.1. Chibana Zone Categories

The Chibana Furnishings Management Warehouses are buildings 54410, 54413, 54414 and 54425, Chibana, as indicated by Appendix C. The contractor is required to begin services at Chibana warehouses not later than 0730 hours and finish services at Chibana warehouses not later than 1630 hrs, unless other locations and requirements are directed with the Contracting Officer Representative (COR).

The Chibana Warehouse area and zone classifications are listed below in Table 1:

TABLE 1:

Chibana - Zone 1 Camp Shields O’Donnell Gardens Chibana Kadena Air Base

Chibana - Zone 2 Yomitan-son Kadena-Cho Chatan-Cho Okinawa-Shi Camp Lester Plaza

Chibana - Zone 3 Uruma-Shi Onna-Son Kitanakagusuku-Son Ginowan-Shi Camp McTureous Camp Courtney Camp Foster housing

Chibana - Zone 4 Kin-Cho and all areas north of Kin-Cho Camp Kinser housing Uarsoe-Shi Naha-Shi Nakagusku-Son Nishihara-Cho south of Naha-Shi Nishihara-Cho

1.1.3.2. Camp Kinser Zone Categories

The Camp Kinser Furnishings Management Warehouse is located at building 300, Camp Kinser, as indicated by Appendix C. The contractor is required to begin services at the Camp Kinser warehouse not later than 0730 hours and finish services at Camp Kinser warehouse not later than 1630 hrs, unless other locations and requirements are directed with the Contract Office Representatives (COR). The Camp Kinser Warehouse area and zone classifications are listed below in Table 2 and Table 3:

TABLE 2:

Kinser - Zone 1 Camp Kinser Urasoe-Shi.

Kinser - Zone 2 Naha-Shi Nakagusuku-Son Nishihara-Cho Ginowan-Shi.

Kinser - Zone 3 Camp Foster south of Naha-Shi/Nishihara-Cho.

1.1.3.3. Chibana Warehouse all island Zone– Unaccompanied

TABLE 3:

Chibana – Zone 1

Camp Shields O’Donnell Gardens Chibana Kadena Air Base & Kadena Air Base Unaccompanied Dormitory Bldgs.

Chibana - Zone 2

Yomitan-son Kadena-Cho Chatan-Cho Okinawa-Shi Camp Lester Plaza

Chibana - Zone 3

Uruma-Shi Onna-Son Kitanakagusuku-Son Ginowan-Shi Camp McTureous Camp Courtney Camp Foster housing

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Chibana - Zone 4 Kin-Cho and all areas north of Kin-Cho Camp Kinser housing Uarsoe-Shi, Naha-Shi Nakagusku-Son, Nishihara-Cho south of Naha-Shi, Nishihara-Cho

1.1.4. Tasks

Tasks applicable to performance under this PWS include, but are not limited to, timely pick-up, delivery, preparation and padding, loading and unloading, transportation; assembly, dis assembly, placement; and installment of furnishings and appliance. The contractor will be liable for all damages to furniture or appliances in their possession while performing the services of this contract.

1.1.4.1.

The contractor shall begin services not later than 0730 hours on the date specified for performance of services, and shall complete all ordered services not later than 1630 hours the same day, unless such delays are coordinated with the COR(s). The contractor shall ensure sufficient vehicles; equipment and personnel are available for the timely completion of scheduled services. The Government reserves the right to request weekend services for incomplete scheduled services or emergencies. If the contractor needs an entry authorization to the warehouse compound before 0730 hrs, the contractor shall coordinate with the COR to receive authorization. Furnishings Management Warehouse(s) allow the contractor to load the first AM delivery for the next business day per truck.

1.1.4.1.1. Scheduled services

Normally, the Chibana Furnishings Management Offices or Kinser Furnishings Management Office will provide the contractor written notification of ordered scheduled services to the contractor by 1430 hours the day prior to service performance.

1.1.4.1.1.1. Short-notice request

In the event of a short-notice request after 1430 hours the day prior notification, when 1430 hours the day prior notification isn't possible, the COR(s) will notify and coordinate directly with the contract manager and alternate(s) not later than 1600 hours, the same day. The contractor reserves the right to decline short-notice request.

1.1.4.1.1.2. Emergency request/Special Action

Military requirements may warrant cases involving an emergency request after 0730 hrs during the day of scheduled services. In this case, the COR will notify and coordinate the emergency request with the contractor. In emergency cases where the contractor is notified after 0730 hours the same day, the contractor reserves the right to decline the emergency request. The government will pay Special Action charge to the contractor, when the contractor finish the day’s service and left, but returned to the warehouse for the emergency request or the contractor attended only for work of an emergency request.

1.1.4.1.1.3. Scheduled appointment notification

The contractor shall be responsible for providing an English speaking representative for the purpose of providing information to customers upon request on whether they are scheduled for morning or afternoon delivery times.

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1.1.4.1.2 Typhoon and Natural disasters: Scheduled Pickup and delivery services may be required and scheduled on a weekend when following a typhoon or natural disaster to include but not limited to floods, tsunamis and earthquakes.

The government also reserves the right to order pick-up or delivery services on Saturdays or Sundays during peak workload conditions, or to perform scheduled unaccomplished services. Non-emergency and normal all weekend scheduling services will be in accordance with PWS paragraph number 4.6, Hours of Operation.

1.1.4.1.3. In an effort to resume and complete scheduled services if affected by a typhoon or natural disaster condition, all scheduled services will resume until declaration of Tropical Cyclone Condition of Readiness (TCCOR)1C. A contractor may resume services if TCCOR Storm Watch is declared during normal duty hours, If a contractor resumes operations, the contractor must coordinate with the COR and ensure completion of schedule services not later than 1930 hrs the same day. The Furnishings Management Warehouse(s) will remain open until 1930 hours to accommodate the contractor’s recovery efforts, to include Saturday or Sundays. All scheduled recovery actions following typhoon emergencies or natural disasters, as stated above, will be coordinated directly with the COR.

1.1.4.2. Preparation, Padding, Loading and Unloading

1.1.4.2.1. The contractor must prepare, pad, load and unload all furnishings/appliances in a manner that prevents damage from scratches, dents, chaffing, breakage, or movement during shipment, in accordance with the contractor’s best commercial practices.

1.1.4.2.2. Padding must be appropriate to prevent furnishings/appliances from scratches, dents or chaffing damage.

1.1.4.2.3. Serviceable mattresses and box springs shall be protected from damage caused during shipment, to include but not limited to dirt, contaminants, tears, rubbing, and from outside elements such as moisture/rain.

1.1.4.3. Transportation of Furnishings/Appliances

The contractor must provide all necessary vehicles, manpower personnel, tools, packing material and equipment necessary in the handling, loading and unloading of furniture and appliance items to perform all scheduled services. During inclement weather, the contractor shall provide all protective covering to ensure furnishings/appliances in their possession are safeguarded from the elements during delivery/pickup.

1.1.4.4. Assembly, Disassembly and Placement

Upon delivery to the residence, the contractor must position and install furniture, in the rooms as requested by the occupant. If not specifically requested by the occupant, the contractor will place furniture in appropriate rooms of the dwelling for the ready availability of occupant’s use. The contractor shall not be required to move a positioned item that satisfies the customer’s request more than once. The contractor shall ensure the contract personnel performing the loading, unloading and placement of furnishings and appliances exercise care to preventing damages to government owned furnishings/appliances, occupant’s personal property, on-base government quarters or off-base private

FA5270-14-R-0020

rental quarters. The contractor will be held liable for all damages that are associated or committed while performing the assembly, dis-assembly and placement services.

1.1.4.4.1. Contractor shall remove all furniture/appliance item wrappings and other debris accumulated during loading, unloading, placement, installation and servicing of items. The contractor shall remove all wrappings and other debris from the customer’s residence and return it back to the government warehouse for disposal.

1.1.4.4.2. If an occupant is not present at the time of the scheduled service, the contractor will wait 15 minutes before loading/unloading of government furniture and appliances. If the occupant fails to appear within 15 minutes of the scheduled services, the Identification and Condition Verifier accompanying the contractor will direct the contractor to return the undelivered items back to the designated Government warehouse or continue to the next scheduled residence.

1.1.4.5. Appliance Installation

All appliances shall be installed/uninstalled at the designated location of the scheduled service.

Installation includes plug-in of appliances, connection of hoses of appliances and installation of the Government-furnished dryer vent duct.

1.1.4.6. Dwelling Modifications

The contractor shall not modify any dwelling for the purpose of delivery and pick-up of furnishing/appliance items. This consists of, but not limited to, the unscrewing and removal of doors, hinges, windows, etc. The contractor shall not be required to lift furnishings/appliances over walls, through windows, and/or balconies during the performance of this contract. In accordance with proper safety practice, the contractor shall not remove footwear during scheduled services of furnishings/appliances during warehouse, on or off-base operations.

1.1.4.7. Furnishings/Appliances Delivery in Multi-Story Buildings

1.1.4.7.1. Furnishings/appliances scheduled services from the 5th floor above street level and higher in multi-story dwellings may be subject to an additional charge. This charge shall be priced in the contract schedule. This additional charge shall apply only for delivery or pick-up services to/from the 5th floor above street level in multi-story dwellings that do not have elevators available. For the purpose of this contract, on-base service elevators shall be utilized for the delivery or pick-up of furnishings/appliances.

If service elevator(s) are inoperable, personnel elevator(s) may be utilized. At no time will the contractor inconvenience residents during a scheduled service by placing elevators in the locked/open position, nor will both service and resident elevators be used simultaneously for scheduled services of furnishings/appliances.

1.1.4.7.2. No-Show; Occupants are required to be in their quarters between the hours of 0730-1630.

When the occupant is not present at the time of the scheduled service, fails to appear within 15 minutes after arrival of contractor to conduct scheduled services or, if Government-owned furnishings/appliances are not cleared of personal items and ready for pick-up, the contractor shall be entitled compensation for occupant no-show. The government will be liable for payment of No-show fee to the contractor when the occupant fails to meet a scheduled service appointment, or when a scheduled request is approved for cancellation by the government after furnishings/appliances have been loaded into the contractor’s vehicle.

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1.2. GENERAL CARGO DELIVERY SERVICE

From time to time, the Government shall require general cargo delivery services. A general cargo delivery service consists of one load per delivery. A load is defined as a truck load not to exceed the space capacity of a four (4) ton truck. If a load is less than the space capacity of a four ton truck it will still be considered a load. General Cargo delivery services are defined below.

1.2.1. Dormitories to/from Chibana Warehouses and/or Kinser Warehouse Moves This general delivery move service is the movement of furnishings/appliances between Camp Kinser Furnishings Warehouse building number 300 or DRMO at Camp Kinser base and the Chibana Warehouse bldg 54410, 54413, 54414, 54425 or Kadena Air Base Dormitories.

1.2.3. Between same base dorm room to dorm room move

This between same dormitory rooms to dormitory room move is pick-up from a dormitory room and deliver and set-up to another dormitory room.

1.2.4. Chibana Warehouse(s) to DRMO

This special delivery move service is the movement of furnishings/appliances between Chibana Warehouse(s) and DRMO at Camp Kinser.

1.2.5. Kinser Warehouse to DRMO

This special delivery move service is the movement of furnishings/appliances between Kinser Warehouse and DRMO at Camp Kinser.

SERVICE SUMMARY

2. SERVICE SUMMARY (SS)

The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. The Contractor service delivery requirements are summarized into performance objectives that relate directly to standards of performance required to meet mission essential needs. For the Performance Objective to be met, service delivery must be in compliance with applicable performance standards. The Performance Threshold describes the minimum overall levels of service delivery required for acceptable quality control. Failure to meet these Performance Thresholds means that contractor Quality Control is unacceptable.

Performance Objective

PWS

Para Performance Threshold

SS-1

Completion of daily scheduled service

1.1.4.1 95% on time

SS-2

Preparation, Padding, Loading and Unloading

1.1.4.2 Performance is acceptable when;

1. No more than 1 customer complaints per 200 pick-up and set up schedules per month.

2. No more than 2 or less performance failures are discovered per month by periodic surveillance.

SS-3

Transportation of Furnishings and Appliances

1.1.4.3 Performance is acceptable when;

1. No more than 1 customer complaints per 200 pick-up and set up schedules per month.

2. No more than 2 or less defects are discovered per month by periodic surveillance.

SS-4

Furniture Assembly, Dis-assembly, and Placement

1.1.4.4 Performance is acceptable when;

and set up schedules per month.

2. No more than 2 or less defects are discovered per month by periodic surveillance.

SS-5

Appliance Setup

1.1.4.5

Performance is acceptable when;

and set up schedules per month.

2. No more than 2 or less defects are discovered per month by periodic surveillance.

GOVERNMENT FURNISHED PROPERTY AND SERVICES

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES

The government will make available to the contractor, for the accomplishment of this contract, the items described in Appendix C. This Government maintains all records of its property, and the property will never leave the Government’s control. The Government will always have personnel on-site while the contractor performs the service.

3.1. FACILITIES

The government will furnish to the contractor facility space as specified in Appendix C and this paragraph.

3.1.1. The contractor will be provided an administrative area to manage their day-to-day operations at Warehouse 4, building number 54414, Chibana, as identified in Appendix D.

3.1.2. Contractor employees will be authorized use of employee lounges/break and bath rooms at building number 54413, 54414 and 300, Furnishings Management Warehouse(s).

3.2. PARKING FOR CONTRACTOR’S TRUCKS

The contractor will be authorized to park trucks used in the performance of this contract within the fenced area of Chibana’s Furnishings Management Warehouse(s) or Camp Kinser’s Furnishings Management Warehouse, during non-duty hours.

3.2.1. The contractor is prohibited from washing the exterior of trucks within the Furnishing Management Warehouse areas. The contractor assumes all risk to its trucks and contents while, including parked within the Furnishings Management warehouse(s) areas and the delivery locations. The government will not be held liable for any damage or loss while providing this service.

3.3. UTILITIES

The contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions which prevent the waste of utilities, including the following:

3.3.1. Lights shall be used only in areas where and when work is actually being performed.

3.3.2. Mechanical equipment controls for heating, ventilation, and air conditioning systems shall not be adjusted by the contractor or by contractor employees unless authorized.

3.3.3. Water faucets or valves shall be turned off after the required use has been accomplished.

3.3.4. The contractor shall be authorized to recharge rechargeable batteries for tools used in the performance of this requirement.

3.3.5. Use of Government telephones is not authorized.

GENERAL INFORMATION

4.1 QUALITY CONTROL.

The Contractor is required to control the quality of service delivery and offer to the Government for acceptance only services which conform to contract requirements. The overall control of quality must meet the specified performance thresholds for each requirement in the Services Summary.

4.1.1. The government shall check the contractor's existing quality assurance systems as a substitute for government inspection and testing, when contracting for commercial services, unless market research indicates otherwise.

4.1.2. Quality Control Plan. For non-commercial services, or if market research indicates it's a customary commercial practice, the contractor shall provide a complete Quality Control Plan (QCP) to ensure the requirements of the contract are provided as specified. The contractor shall provide a QCP describing the inspection system for the requested services listed in the PWS. The contractor shall develop and implement procedures Corrective Action Plans (CAP) to identify, prevent and ensure non-recurrence of unacceptable services. The contractor shall submit to the Contracting Officer for review no later than the pre-performance if needed. The contractor shall update the plan as changes occur and changes shall be submitted for review by the Contracting Officer.

4.1.3. The contractor’s QCP shall contain, as a minimum, the following items:

a. A description of the inspection system to cover all services. Description shall include specifies as to the areas to be inspected on a scheduled and unscheduled basis, frequently of inspections, and the title and organizational placement of the inspector(s).

b. A description of the methods to be used for identifying and preventing defects in the quality of service performed.

c. A description of how the records will be kept. Records must document all inspections and corrective or preventive actions taken.

4.1.4. Records of inspections shall be kept and made available to the Government throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract.

4.2. QUALITY ASSURANCE.

The government will periodically evaluate the contractor’s performance by appointing a representative(s) to monitor performance to ensure services are received. The government representative will evaluate the contractor’s performance through intermittent on-site inspections of the contractor's quality control program and receipt of complaints from base personnel. The government may inspect each task as completed or determine other appropriate quality control inspections if deemed appropriate because of repeated failures discovered during quality control inspections or because of repeated customer complaints. Likewise, the government may decrease the number of quality control inspections if merited by performance. The government will also investigate complaints received from various customers located on the installation. The contractor shall be responsible for initially validating customer

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complaints. However, in cases of disagreement between the customer and the contractor, the government representative shall make final determination of the validity of customer complaint(s).

4.2.1. The COR(s) and alternate(s) is/are the authorized government representative(s) who will perform assessments of the contractor’s performance. Subsequent to contract award, the identity of the COR(s), with a letter defining their duties and authority will be promptly furnished to the successful bidder.

4.2.2. The COR(s) or alternate(s) will inform the contract manager in person when discrepancies occur and will request corrective action plans. The COR(s) or alternate(s) will make a notation of the discrepancy on their surveillance checklist with the date and time the discrepancy was noted and will request the contract manager (or authorized representative) to initial the entry on the checklist.

4.2.3. Any matter concerning a change to the scope, prices, terms or conditions of this contract shall be referred to the CO through the COR(s).

4.2.4. The contractor’s performance during the period of this contract shall at all times and places are subject to review by the CO or authorized representative(s).

4.3. PERFORMANCE EVALUATION MEETINGS

The CO may require the Contract Manager to meet with CO, Contract Administrator (CA), COR and other Government personnel as deemed necessary. The contractor may request a meeting with the CO when the contractor believes such a meeting is necessary. Written minutes of meetings will be recorded by the Contracting Office and all minutes shall be signed by the Contract Manager and the CO for the contract file.

4.4. SECURITY REQUIREMENTS

Contractor employees will be required to obtain and display identification badges. Anticipate delays in getting commercial vehicles on base and allow time for commercial vehicles to reach their destination by driving designated routes at posted speed limits throughout the base. Procedures for commercial vehicle access to the base are subject to change without prior notice. All vehicles shall have the company name displayed in English on both sides of the vehicles and shall be readable to a distance of at least 50 feet away.

4.4.1. ID Passes, Badges and Vehicle Stickers: The contractor shall obtain all clearances and/or passes as required for their employees and vehicles to enter military installations on Okinawa prior to the contract start date. The contractor shall be responsible for all passes issued to their employees under this contract. Applications shall be coordinated through the CO or designated representative. At the time of application, Security Forces may conduct a background check on employees. Upon termination of employment, the contractor shall be responsible for returning identification cards and base passes to Security Forces within 24 hours.

4.5. PHYSICAL SECURITY

The contractor shall be responsible for safeguarding all government property provided for contractor use.

At the close of each work period, government facilities, property, and materials shall be secured.

4.5.1. Key Control. –No keys/key cards will be issued to the contractor.

4.5.2. Lock Combinations. – Lock combination will not be provided to the contractor.

4.6. HOURS OF OPERATION

The contractor shall perform scheduled services ordered under this contract between 0730 and 1630 hours, Monday through Friday. Exceptions to the hours of operation include U.S. holiday and/or notification from the Furnishings Management Office representative on declared family days. In certain cases, the Government may request scheduled services on Saturdays or Sundays. Weekend request shall be in accordance with PWS paragraph number 1.1.4.1.2.

4.6.1. Holidays

The contractor shall provide services, except on the following holidays:

Day Holiday

First Day of January New Year's Day*

Third Monday of January Martin Luther King, Jr. Birthday

Third Monday of February President’s Day

Last Monday of May Memorial Day

Fourth of July Independence Day*

First Monday of September Labor Day

Second Monday of October Columbus Day

11 November Veteran’s Day*

Last Thursday of November Thanksgiving Day

25 December Christmas Day*

*If holiday falls on a Saturday, it will be observed on the preceding Friday. If it falls on a Sunday, it will be observed on the following Monday.

The Government may declare a “Family Day” where no pick-up or delivery services will be ordered or scheduled services will be minimized. In such cases, The Furnishings Management Office will notify the contractor at least 12 hours in advance.

4.7. RECORDS

The contractor shall be responsible for creating, maintaining, and disposing of only those government required records that are specifically cited in this PWS or required by the provisions of a mandatory directive listed in APPENDIX F, Applicable Publications and Forms. If requested by the Government, the contractor shall provide the original record or a reproducible copy of any such record within five working days of receipt of the request.

4.8. DAMAGES

4.8.1. Damages to government property

The Contractor shall use reasonable care to avoid damaging existing buildings, equipment, and vegetation on the Government installation. If the Contractor’s failure to use reasonable care causes damage to any of this property, the Contractor shall replace or repair the damage at no expense to the Government as the Contracting Officer directs. If the Contractor fails or refuses to make such repair or replacement, the Contractor shall be liable for the cost, which may be deducted from the contract price.

4.8.2. Electronic Invoicing Procedures

In accordance with DFARS Clause 252.232-7003 titled "Electronic Submission of Payment Requests";

this contract/order requires use of the DoD Wide Area Workflow (WAWF) system for the submission of invoices. This web-based system, located at https://wawf.eb.mil, provides the technology for Government contractors and authorized Department of Defense (DoD) personnel to generate, capture and process receipt and payment-related documentation in a paperless environment. Invoices rendered under this contract shall be submitted electronically through WAWF. Submission of hard copy invoices will not be accepted for payment.

4.8.2.1 The COR will verify that all services have been performed in a satisfactory manner and accept services performed by processing the contractor’s invoice in the WAWF system.

4.8.2.2. Payment will be made to the contractor upon submission of the invoice through the WAWF system.

The payment office will be:

DIP-DARTS-AF-AP@dfas.mil Defense Finance Accounting Service - Japan

DFAS-JRLE/JA – JAPAN AIR FORCE

Bldg 4 Unit 5220

APO AP 96328-5220

4.9. ENVIRONMENTAL CONTROLS

4.9.1. Compliance with Laws and Regulations. The contractor shall be knowledgeable of and comply with all applicable Japan Environmental Governing Standards (JEGS), and requirements regarding environmental protection. In the event environmental laws/regulations change during the term of this contract, the contractor shall be required to comply as such laws come into effect. If there is an increase or decrease in cost as a result of the change, the contractor shall inform the CO pursuant to notice requirements and negotiate a modification to the contract.

4.9.2. Notification of Environmental Spills. If the contractor spills or releases any substance contained in JEGS, ch. 5 into the environment, the contractor or its agent shall immediately report the incident to Kadena AB Fire Dept at 911 (the Kadena Dispatch Number: 098-934-5911 or 098-962-9445, for the Marine, Army, Navy Camps 098-911-1911). The liability for the spill or release of such substances rests solely with the contractor and its agent.

https://wawf.eb.mil/

4.9.3. Material Storage and Use. The contractor shall follow manufacturer’s guidelines and professional recommendations for control of humidity, temperature, cleanliness, and materials handling. This includes hazardous materials.

4.10. GOVERNMENT OBSERVATIONS

Government personnel, other than COs and CORs, may from time to time, with CO coordination, observe contractor operations. However, these personnel may not interfere with contractor performance or make any changes to the contract.

4.11. SAFETY REQUIREMENTS

In performing work under this contract, the contractor must;

4.11.1. Conform to the safety requirements contained in the contract for all activities related to the accomplishment of the work.

4.11.2. Perform work in a safe manner as required by OSHA 2206, General Industry, Occupational Safety and Health Standards (29 CFR 1910) and Japan Environmental Governing Standards (JEGS) by US Force Japan.

4.11.3. Develop and provide at the start of the orientation period or the start of the first operational performance period (if there is no orientation period) a safety plan for the protection of government facilities and property and to provide a safe work environment for contractor personnel at no cost to the government. It is also accepted to include this safety requirement into the contractor’s QCP.

4.11.4. Provide protection to government property to prevent damage during the period of time the property is under the control or in possession of the contractor.

4.11.5. Include a clause in all subcontracts to require subcontractors to comply with the safety provisions of this contract as applicable.

4.11.6. Record and report promptly (within one hour) to the CO or designated government representative (GR), all available facts relating to each instance of damage to government property or injury to either contractor or government personnel.

4.11.7. In the event of an accident/mishap, take reasonable and prudent action to establish control of the accident/mishap scene, prevent further damage to persons or property, and preserve evidence until released by the accident/mishap investigative authority through the CO.

4.11.8. If the government elects to conduct an investigation of the accident/mishap, the contractor shall cooperate fully and assist government personnel in the conduct of investigation until the investigation is completed.

4.11.9. Include a clause in each applicable subcontract requiring the subcontractor's cooperation and assistance in accident reporting and investigation.

4.11.10. Ensure personnel have the following on-base emergency services phone numbers programmed into their cell phones:

While working on Kadena, Okuma, Security Police and the Fire Department contacts are indicated on appendix C

While working on Camp Foster, Camp Courtney, Camp Hansen, Camp Schwab, or Camp Kinser, call Foster Dispatch at 098-911-1911.

4.12. TRAINING

The contractor will be responsible for training all employees.

4.13. MANDATORY REQUIREMENT

4.13.1. REGISTRATION AND GRANTING AUTHORIZATION on CONSIGNED FREIGHT

FORWARDING BUSINESS (MANDATORY)

In accordance with Public Notice Act No. 3, Processing policy for Registration and granting authorization on Consigned Freight Forwarding Business Act issued by Okinawa General Bureau, Cabinet Office, Examination standard on registering the Consigned Freight Forwarding Business pertaining to Motor truck transport.

The scope of application for those who have Consigned Freight Forwarding Business, Class Consigned Freight Forwarding Business pertaining to the Motor Truck Transport. The term operators who perform Consigned Freight Forwarding Business pertaining to the Motor Truck Transport means, operators who perform business using general motor truck transportation business or special motor truck transportation business, by demand of users, take responsibilities, for value. In this case, it would be understood that the original contractor who hired by users (original sipper or Freight Forwarding Business operator), and subcontracts out all or part of the truck transport, the said original contractor is included (within the scope of application for Class Consigned Freight Forwarding Business). Therefore, the original contractor who hired by users (original sipper or Freight Forwarding Business operator), and subcontracts out all or part of the truck transport, the said original contractor also needs the registration for the first class consigned freight forwarding business.

4.14. CONTINUATION OF ESSENTIAL DOD CONTRACTOR SERVICES DURING CRISIS

IAW DoDI 3020.41. (MANDATORY)

IAW DoDI 3020.41, Operational Contract Support, paragraph 2.c, it is determined that Transportation Service of Government Furnishings has been identified by the Functional Commander/Functional Director as an essential service.

4.14.1. In the event of a crisis declared overseas or in the United States, and not affecting the local area, the contractor shall perform all services required in this contract unless notified otherwise by the CO.

4.14.2. In the event of a crisis declared in the United States affecting the local area, the contractor shall perform the following services, identified as mission essential, in accordance with this contract unless notified otherwise by the CO. The listed services are essential due to the lack of available Government personnel to immediately perform them.

Emergency and urgent movement of Government furniture identified by the COR.

4.14.3. When performing the services listed above, the contractor shall follow the hours of operation provided in paragraph number 4.6. of PWS, unless otherwise directed by the CO.

4.14.4. For those tasks identified as essential, the contractor shall develop a contingency plan in order to provide a reasonable assurance of continuation of those services during crisis conditions, The contractor shall also identify any employees that have military mobilization recall commitments and have adequate plans for replacing those employees in the event of mobilization.

4.15. PUBLICATIONS

4.15.1. Compliance with all publications, regulations and operating instructions provided by the Government is required when:

4.15.2. They pertain to the procedures for materials expediting herein and where the contractor is authorized by the PWS to accomplish the work specified in the publication, regulation or operating instructions.

4.15.3. The publications prescribe USAF policies, use of materials, procedures and processes applicable to the work requirements.

4.15.3. The contractor is required to acquire and work on the latest version of the publication.

4.16. CONTRACTOR PERSONNEL

4.16.1. Contractor Manager The contractor will provide a responsible and adequately trained Contract Manager and an alternate contract manager (responsible in the absence of the contract manager) who shall be responsible for the performance of the services and making decisions on behalf of the Contractor. The name of the contract manager and alternate(s) shall be provided to the CO in writing prior to the start of the first performance period.

4.16.2. The Contract Manager or alternate(s) shall have full authority to act on the contractor’s behalf on all contract matters relating to daily operations of this contract.

4.16.3. The Contractor Manager or alternate(s) shall be available during normal duty hours within two (2) hours to meet on the installation with government personnel (designated by the CO) to discuss problem areas. After normal duty hours, the Contract Manager, or alternate(s), shall be available within four (4) hours.

4.16.4. The Contractor Manager and alternate(s) must be able to effectively read, write, speak, and understand English.

4.16.5. Contractor Employees The contractor shall not employ persons for work on this contract if such employee is identified to the contractor by the CO as a potential threat to the health, safety, security, general well being or operational mission of the installation and its population.

4.16.5.1. Contractor personnel shall present a neat appearance and be easily recognized as contractor employees. This shall be accomplished by wearing distinctive clothing bearing the name of the company.

The appropriate name tags should have company name and employee name in English by printing or embroidering.

4.16.5.2. Contractors shall not employ any person, who is an employee (including local national employee) of the U.S. Government. Additionally, the contractor must will not employ any person who is an employee of a military department or the DoD, unless that person has obtained approval necessary under his/her agency’s implementation of DoD 5500-7-R, The Joint Ethics Regulation.

4.17. VEHICLES

The contractor must comply with local registration/transportation regulations including use of green plated vehicles before performance of the contract. Vehicles shall be in satisfactory mechanical condition and shall present a neat and clean appearance. The contractor shall operate vehicles in compliance with base traffic regulations. All contract vehicles authorized to enter military installations for the performance of this service shall have Base vehicle registration stickers affixed. Vehicles are registered at the JSVRO on Marine Corps Camp Foster.

4.18. JAPANESE ROAD LAWS

4.18.1. The contractor shall comply with Japanese Road Laws while on US Military installations to specifically include: Article 43 the Road Law (Japan) (prohibited acts relative to roads). No person shall commit the following described acts:

4.18.1.1. Damaging the road, causing roads to be littered with debris, polluting the roads with debris or fallout from motor vehicles or otherwise defacing roads unreasonably or without due cause.

4.18.1.2. Article 43-2 (Measures to be taken to prevent cargo or things loaded on motor vehicles from falling out)

4.18.2. The agency managing a road may when there is reasonable cause for him to feel that items or cargo being carried in or on a motor vehicle may fall out and damage, pollute, or otherwise deface the road in such manner as to hinder or obstruct the traffic, order the operator of the vehicle in question to take steps or measures necessary to prevent occurrence of such hindrance by stopping operation of the vehicle, or correcting the method of loading or traveling or operation of the vehicle.

APPENDICES

A. ACRONYMS & ABBREVIATIONS LIST

B. WORKLOAD ESTIMATES

C. GOVERNMENT FURNISHED PROPERTY/SERVICES/MATERIALS

D. CONTRACTOR OFFICE AREA DIAGRAM

E. CHIBANA AREA AND KINSER AREA ZONE MAP

F. APPLICABLE PUBLICATIONS AND FORMS

APPENDIX A

ACRONYMS AND ABBREVIATIONS LIST

Acronym/Abbreviation Definition

AF Air Force

AFB Air Force Base

CAP Corrective Action Plan

CFR Code Federal Regulation

CO Contracting Officer

COR Contracting Officer Representative

DEPT Department

DOD Department of Defense

DRMO Defense Reutilization and Marketing Office

FAR Federal Acquisition Regulation

GR Government Representative

OSHA Occupational Safety and Health Act

PBSA Performance Based Service Acquisition

PWS Performance-Based Work Statement

QA Quality Assurance

QAP Quality Assurance Personnel

QCP Quality Control Program

SS Services Summary

USAF United States Air Force

APPENDIX B

WORKLOAD ESTIMATES

B1. MONTHLY SERVICES DATA AVERAGES:

FY2012 (From 1 October 2011 to 30 September 2012) MOVES:

ACCOMPANIED

8,002

UNACCOMPANIED 1,201

FY 2013 (From 1 Oct 2012 to 30 September 2013) MOVES

ACCOMPANIED 7,566

UNACCOMPANIED 1,278

DEVIATIONS FROM MONTHLY RATES:

DUE TO UNPREDICTABILITY OF MILITARY NECESSITY, PCS OR REAL WORLD EVENTS,

CONTRACTOR SHALL BE PREPARED AT ALL TIMES TO EXECUTE A 51% INCREASE IN

SCHEDULED DAILY MOVES. FAMILY MANAGEMENT OFFICE POLICY DOES NOT PERMIT

THE SCHEDULING OF DAILY MOVES TO EXCEED 76 IN QUANTITY UNLESS APPROVED BY

THE CONTRACTOR.

B2. TOTAL NUMBER OF ACTUAL SERVICES, NO-SHOW AND ABOVE 4TH FLOOR WITHOUT

ELEVATOR MOVE DATA FOR OCTOBER 2012 ~ SEPTEMBER 2013

(SEE ATTACHED SPREAD SHEET)

B3. THE FOLLOWING ESTIMATED NUMBER IS FIGURED BY THE HISTORICAL DATA OF

PROJECT SCOPE, MAGNITUDE AND COMPLEXITY FOR THE PERIOD OF FY2013/OCTOBER

2012 – SEPTEMBER 2013.

FA5270-14-R-0020

APPENDIX B WORKLOAD ESTIMATE

B2. TOTAL NUMBER OF ACTUAL SERVICES FOR 1 OCTOBER 2012 ~ 30 SEPTEMBER 2013

CHIBANA AREA MOVES ACCOMPANIED

ZONE BANA ZONE 1 CHIBANA ZONE 2 CHIBANA ZONE 3 CHIBANA ZONE 4 TOTAL

CLASS CL1 CL2 CL3 CL4 CL1 CL2 CL3 CL4 CL1 CL2 CL3 CL4 CL1 CL2 CL3 CL4

Oct 2012~ 1~ 13~ 25~ 51~ 1~ 13~ 25~ 51~ 1~ 13~ 25~ 51~ 1~ 13~ 25~ 51~ Sep 2013 12 25 50 100 12 25 50 100 12 25 50 100 12 25 50 100

2012/OCT 42 105 100 0 75 63 42 0 32 53 55 0 4 5 3 0 579

NOV 28 94 64 0 72 43 38 0 40 39 40 0 0 1 1 0 460

DEC 30 78 78 0 54 44 38 0 32 37 33 1 3 5 2 0 435

2013/JAN 16 76 80 0 50 43 29 1 34 48 46 0 4 3 1 0 431

FEB 16 61 59 0 72 40 26 1 35 48 42 0 5 4 1 0 410

MAR 23 70 66 0 68 39 19 0 41 36 44 0 4 5 2 0 417

APR 28 54 60 2 71 43 29 0 50 37 52 0 4 4 4 0 438

MAY 38 97 71 2 87 73 51 0 52 53 72 0 10 2 5 0 613

JUN 45 131 114 1 103 72 59 6 37 70 81 2 7 5 2 0 735

JUL 34 89 102 2 88 47 57 3 66 55 72 2 4 5 4 0 630

AUG 47 111 111 0 75 50 56 0 59 71 81 0 5 3 9 0 678

SEP 74 144 67 0 72 50 36 1 47 46 47 4 5 3 1 0 597

TOTAL 421 1110 972 7 887 607 480 12 525 593 665 9 55 45 35 0 6,423

KINSER AREA MOVES ACCOMPANIED

ZONE SER ZONE 1 KINSER ZONE 2 KINSER ZONE 3 TOTAL

CLASS CL1 CL2 CL3 CL4 CL1 CL2 CL3 CL4 CL1 CL2 CL3 CL4

Oct 2012~ 1~ 13~ 25~ 51~ 1~ 13~ 25~ 51~ 1~ 13~ 25~ 51~ * Kinser zone 3 is moved Sep 2013 12 25 50 100 12 25 50 100 12 25 50 100 to Chibana zone 2 and

2012/OCT 17 13 44 0 7 1 1 0 7 5 7 0 102 3 in FY14.

NOV 14 11 27 0 4 2 0 0 1 7 15 0 81

DEC 13 12 17 0 2 7 1 0 7 8 3 0 70

2013/JAN 14 16 46 0 4 5 1 0 8 6 7 0 107

FEB 17 18 40 0 2 0 2 0 2 4 2 0 87

MAR 20 27 27 0 5 2 1 0 5 4 4 0 95

APR 12 15 22 0 7 4 2 0 4 3 8 0 77

MAY 8 16 27 0 7 10 3 0 5 5 8 0 89

FA5270-14-R-0020

JUN 12 24 30 0 5 6 3 0 9 5 6 0 100

JUL 18 19 35 0 5 2 3 0 5 6 1 0 94

AUG 20 18 37 1 1 1 0 0 4 9 5 0 96

SEP 18 13 12 0 4 2 0 1 5 7 3 0 65

TOTAL 183 202 364 1 53 42 17 1 62 69 69 0 1,063

INTRA BASE DIRECT MOVES ACCOMPANIED

INTRA-BASE DIRECT MOVE TOTAL DRMO TOTAL

CLASS 1~ 13~ 25~ 51~ CHIBANA KINSER

Oct 2012~ 12 25 50 100 QTY QTY Sep 2013 U/P U/P U/P U/P U/P U/P U/P U/P

2012/OCT 0 1 0 0 1 0 0 0

NOV 3 5 2 0 10 0 0 0

DEC 1 4 4 0 9 0 0 0

2013/JAN 0 2 2 0 4 0 0 0

FEB 2 4 3 0 9 0 0 0

MAR 6 3 3 1 13 0 0 0

APR 6 7 2 0 15 0 0 0

MAY 1 0 2 0 3 0 0 0

JUN 1 0 1 0 2 0 0 0

JUL 1 1 1 0 3 0 0 0

AUG 1 1 2 0 4 0 0 0

SEP 2 3 2 0 7 0 0 0

TOTAL 24 31 24 1 80 0 0 0

CHIBANA AREA MOVES UNACCOMPANIED

ZONE BANA ZONE 1 CHIBANA ZONE 2 CHIBANA ZONE 3 CHIBANA ZONE 4 TOTAL

CLASS CL1 CL2 CL3 CL1 CL2 CL3 CL1 CL2 CL3 CL1 CL2 CL3

Oct 2012~ 1~ 13~ 25~ 1~ 13~ 25~ 1~ 13~ 25~ 1~ 13~ 25~ Sep 2013 12 25 50 12 25 50 12 25 50 12 25 50

2012/OCT 2 4 8 47 34 0 2 2 0 0 0 0 99

NOV 0 125 0 47 25 0 5 1 0 0 1 0 204

DEC 0 0 0 51 29 0 5 3 0 0 0 0 88

FA5270-14-R-0020

2013/JAN 0 0 0 45 27 0 3 5 0 0 0 0 80

FEB 0 5 0 44 15 0 8 2 0 0 1 0 75

MAR 0 1 0 52 14 0 4 2 0 0 0 0 73

APR 0 1 0 47 15 0 2 0 0 0 0 0 65

MAY 1 5 19 43 16 0 4 1 0 1 0 0 90

JUN 0 1 0 55 24 0 3 2 0 0 0 0 85

JUL 1 1 0 52 18 0 4 3 0 0 0 0 79

AUG 0 0 0 59 23 0 10 5 0 0 0 0 97

SEP 0 0 0 54 28 0 5 4 0 0 0 0 91

TOTAL 4 143 27 596 268 0 55 30 0 1 2 0 1,126

KINSER AREA MOVES UNACCOMPANIED

ZONE SER ZONE 1 KINSER ZONE 3 KINSER ZONE 2 TOTAL

CLASS CL1 CL2 CL3 CL1 CL2 CL3 CL1 CL2 CL3

Oct 2012~ 1~ 13~ 25~ 1~ 13~ 25~ 1~ 13~ 25~ Sep 2013 12 25 50 12 25 50 12 25 50

2012/OCT 0 0 0 1 2 0 5 2 0 10

NOV 0 0 0 3 3 0 3 0 0 9

DEC 0 0 0 0 2 0 6 4 0 12

2013/JAN 0 0 0 4 0 0 5 1 0 10

FEB 0 0 0 3 0 0 5 1 0 9

MAR 0 0 0 1 1 0 3 4 0 9

APR 0 0 0 5 0 0 1 2 0 8

MAY 0 0 0 2 1 0 5 2 0 10

JUN 0 0 0 4 2 0 2 1 0 9

JUL 0 0 0 1 0 0 4 1 0 6

AUG 0 0 0 0 0 0 1 0 0 1

SEP 0 0 0 0 0 0 0 0 0 -

TOTAL 0 0 0 24 11 0 40 18 0 93

SPECIAL DELIVERY UNACCOMPANIED NO-SHOW AND 4TH FLOOR AND ABOVE WITHOUT ELEVATOR DATA

SPECIAL DELIVERY TOTAL

CLASS WH TO DRMO DRMO ONE NO SHOW DATE SPCIAL ACTION

Oct 2012~ WH CHIBANAKINSER APL QTY Sep 2013 U/P U/P U/P U/P U/P ACCOMPANIED 209 ACCOMPANIED 10

2012/OCT 0 0 0 0 0 UNACCOMPANI 54 UNACCOMPANIED 3

NOV 36 0 0 0 36

DEC 0 0 0 0 0 TOTAL 263 TOTAL 13

2013/JAN 0 0 0 0 0

FEB 0 0 0 0 0

MAR 0 0 0 0 0 4TH FLOOR AND ABOVE WITHOUT

APR 0 0 0 0 0 ELEVATOR DATA

MAY 0 3 0 0 3 ACCOMPANIED 47

JUN 0 2 0 0 2 UNACCOMPANI 77

JUL 0 3 0 0 3

AUG 0 9 0 0 9 TOTAL 124

SEP 0 6 0 0 6

* NOTE: Unaccompanied Zone is all island zone/Chibana Zone only for FY14.

TOTAL 36 23 0 0 59 Kinser Zone is included in Chibana zone for FY14 for Unaccompanied.

APPENDIX C

GOVERNMENT FURNISHED PROPERTY/SERVICES/MATERIALS

C1. Facilities For loading an off-loading purpose, the Government will furnish the contractor the following loading dock facilities:

FACILITY SQUARE FEET LOCATION

300 900 Camp Kinser

54410 720 Chibana

54413 900 Chibana

54414 900 Chibana

54425 900 Chibana

Driveways to the loading docks will always be clear for contractor use during hours of operation.

Contractor employee vehicle parking spaces will be on as available basis.

C2. Services The following services will be provided to the contractor for performance of the requirements.

Security Police and Fire Protection. The following telephone numbers are furnished.

Security Police Fire Protection

Kadena AB 634-2475 1.When dialing from an on-base phone dial 911.

2. When dialing from a cell phone dial 098-934-5911.

Army 633-4715 1. When dialing from an on-

Camp Courtney/McTureous 622-9690/9608 Base phone dial 911.

Camp Kinser 637-3500/1736 2.When dialing from a cell

Navy 622-1400 Phone dial 098-911-1911.

Utilities. The following utilities will be provided, as required:

1. Water

2. Electricity

FA5270-14-R-0020

C3. Materials The Government will provide the contractor the following materials.

DESCRIPTION QUANTITY

3 to 2 prong electrical adapters for appliances As needed.

Hardware for assembly of furniture components, such as clips, nuts, bolts, clamps, etc.

As needed for each piece of furnishing.

Flexible duct for dryer vent One for each dryer serviced.

The contractor will pick up the above items at Building 300, Camp Kinser or at Buildings 54410, 54413, 54414, 54425 Chibana.

APPENDIX D

CONTRACTOR OFFICE AREA DIAGRAM

See attached map for government-furnished office space location, Chibana Furnishings Warehouse 4.

APPENDIX E

CHIBANA AREA AND KINSER AREA ZONE MAP

An actual map for the detailed areas is available at https://www.fbo.gov under this solicitation/contract number.

https://www.fbo.gov/

APPENDIX F

APPLICABLE PUBLICATIONS AND FORMS

1. Form - Quality Control Inspection/Check Form/List

2. Names of employees and managers, who authorized base entry pass, under this contract.

3. Vehicle license number authorized on base under this contract

4. Incident report