Attachment 01 PWS.pdf

Performance Work Statement (PWS) 10 September 2024

Cisco Unified Collaboration Training

1. GENERAL SCOPE: This is for Cisco Unified Communications Manager (CUCM) and Cisco Unity Connection (CUC) specific training producing CUCM knowledgeable technicians who can administer and maintain Eielson’s CUCM and CUC with minimal civilian guidance. The VoIP training course are for two (2) on-site instructor led training sessions, five (5) students each (total of ten (10) students.)

2.0 OBJECTIVES: The contractor shall provide training as listed in para. 4.0 Performance of Objectives. Once objectives have been met Eielson VoIP technicians will administer, operate, and manage the local CUCM and CUC correcting the issue of minimally trained technicians outside the civilian workforce.

3.0 PERIOD AND PLACE OF PERFORMANCE: The period of performance shall not be longer than two one-week courses, unless modified in writing by the contractor and contracting officer. The start date of the performance shall be agreed upon by the contractor and the Government. The place of performance shall be at Communications Squadron Training Room (2543 Wabash Ave, bldg. 3109, Eielson AFB, AK 99702).

4.0 PERFORMANCE OBJECTIVES (REQUIRED RESULTS):

• Contractor to travel to and from Eielson Air Force Base (AFB)

• Contractor will cover costs for all supervision, labor, materials, travel, and additional per diem.

• Begin and complete service at the Communications Squadron Training

Room.

• Train ten (10) government technicians in incriminates of five (5) students per training session.

• Company and training program performed are required to be endorsed/certified by Cisco and must provide documentation of Cisco certifications.

• Submission of detailed past performances.

• Define collaboration and describe the main purpose of key devices in a

Cisco collaboration on-premises, hybrid, and cloud deployment model.

• Configure and modify required parameters in Cisco Unified

Communications Manager (CM) including service activation, enterprise parameters, CM groups, time settings, and device pool.

• Deploy and troubleshoot IP phones via auto registration and manual configuration within Cisco unified CM.

• Describe the call setup and teardown process for a SIP device including codec negotiation using Session Description Protocol (SDP) and media channel setup.

• Manage Cisco Unified CM user accounts (local and via Lightweight Directory Access Protocol (LDAP) including the role/group, service profile, UC service, and credential policy.

• Configure dial plan elements within a single site Cisco unified CM deployment including Route Groups, Local Router Group. Route Lists, Route Patterns, Translation Patterns, Transforms, SIP Trunks, and SIP Route Patterns.

• Configure Class of Control on Cisco Unified CM to control which devices and lines have access to services.

• Configure Cisco Unified CM for Cisco Jabber and implement common endpoint features including call park, softkeys, shared lines, and pickup groups.

• Deploy a simple SIP dial plan on a Cisco Integrated Routers (ISR) gateway to enable access to the PSTN network.

• Manage Cisco UCM access to media resources available within the Cisco UCM and Cisco ISR gateways.

• Describe tools for reporting and maintenance including Unified Reports, Cisco Real Time Monitoring Tool (RTMT), Disaster recovery System (DRS), and Call Detail Records (CDRs) within the Cisco Unified CM

• Describe additional considerations for deploying video endpoints in Cisco Unified CM.

• Describe the integration of Cisco Unity® with Cisco Unified CM and the default call handler.

• VoIP components of a VoIP network, VoIP protocols, special requirements for VoIP call, and Codecs.

• Configure gateway interconnections to support VoIP and PSTN calls.

• Basic signaling protocols used on voice gateways.

• Configure a gateway to support calls using difference call control and signaling protocols.

• Define a dial plan, describing the purpose of each dial plan component, and implement a dial plan on a voice gateway.

• Implement a Cisco Unified Border Element (CUBE) gateway to connect to an Internet Telephony Service Provider.

• Investigate the use of various traditional telephony connections, such as

FXS, FXO, E&M, T1 (CAS and PRI), and E1 (CAS and PRI.)

• Configure and troubleshoot Cisco’s new ISR routers and explore their

DSP configuration (PVDM3 cards).

• Configure H.323 gateways and review their functions and operation.

• Configure Session Initiation Protocol (SIP) and Media Gateway Control

Protocol (MGCP).

• Experience G.711, and G.729 voice coding schemes.

• Configure Call Admission Control three different ways.

• Configure proper Caller ID.

• Experience real-world connections to PBXs, and the PSTN.

• Configure your router/gateway equipment to connect to out public dial plan network using different call control protocols and procedures.

• Describe the Cisco Collaboration solutions architecture.

• Compare the IP Phone signaling protocols of Session Initiation Protocol (SIP), H323, Media Gateway Control Protocol (MGCP), and Skinny Client Protocol (SCCP).

• Integrate and troubleshoot Cisco Unified Communications Manager with LDAP for user synchronization and user authentication.

• Implement Cisco Unified Communications Manager provisioning features.

• Describe the different codecs and how they are used to transform analog voice into digital streams.

• Describe a dial plan and explain call routing in Cisco Unified Communications Manager.

• Implement Public Switched Telephone Network (PSTN) access using MGCP gateways.

• Implement a Cisco gateway for PSTN access.

• Configure calling privileges in Cisco Unified Communications Manager.

• Implement toll fraud prevention.

• Implement globalization call routing within a Cisco Unified

Communications Manager cluster.

• Implement and troubleshoot media resources in Cisco Unified

Communications Manager.

• Describe cisco instant Messaging and presence, including call flows and protocols.

• Describe and configure endpoints and commonly required features.

• Configure and troubleshoot Cisco Unity Connection integration

• Configure and troubleshoot Cisco Unity Connection call handlers.

• Describe how Mobile Remote Access (MRA) is used to allow endpoints to work form outside the company.

• Analyze traffic patterns and quality issues in converged IP networks supporting voice, video, and data traffic.

• Define QoS and its models.

• Implement classification and marking.

• Configure classification and marking options on Cisco Catalyst switches.

• Assessment to understand skill proficiency around Linux, Networking, and Cloud technologies.

• Provide a virtual/training CUCM and CUC environment to demonstrate an understanding of the above training objectives.

• Provide associated labs based on the above training objectives providing hands-on experience.

5.0 QUALITY ASSURANCE: Process will be monitored and inspected by the Civilian Voice Network and Systems Administrator of Network Systems Operations shop ensure all training requested was provided.

6.0 POINTS OF CONTACT AND AUTHORITIES: The U.S. retains the right to make changes to this Performance Work Statement, prior to contract award, based on factors that are unknown at this time (e.g. funding is formally decreased, direction from U.S. Pacific Command due to changing political conditions, dates shift slightly, etc.).

The contracting officer is the only person authorized to approve any changes to the requirements of the contract and notwithstanding provisions contained elsewhere in this contract, the authority remains solely with the contracting officer. In the event the contractor effects any change at the direction of any person other than the contracting officer, the change will be considered to have been made without authority and no adjustment will be made in the contract price as a result of the change.

• Network Systems Operations Section Chief – Heidkamp, Ashley C MSgt, USAF o Office number – 907-377-7737 o ashley.heidkamp@us.af.mil

• Voice Network and Systems Administrator, Network Systems Operations – Eck, Ann R. GS-12, USAF DAF o Office number – 907-377-1711 o ann.eck.2@us.af.mil

• Contracting Officer o See contract.

8.0 WARRANTY INFORMATION:

• N/A mailto:ann.eck.2@us.af.mil

Performance Objective

PWS Paragraph Reference

Performance Threshold (This is the maximum error rate. It could possibly be “Zero deviation from standard”)

Method of Surveillance

SS # 1

Train ten (10) government technicians on how to administer, operate, and maintain the Cisco Unified Communications Manager and Cisco Unity Connection.

1, 2, & 4

100%

100 Percent Inspection: Evaluate each time task is performed

PWS Paragraph Reference