ATCH 1 SOW - Kenai 14 Apr 10.doc

Solicitation No: FA5000-10-R-0029

Attachment 1, 7 Jun 10

Solicitation No: FA5000-10-R-0029 Attachment 1, 7 Jun 10

Concessionaire Statement of Work (SOW)

FOOD & BEVERAGE SERVICES

7 Jun 10

Elmendorf Air Force Base

TABLE OF CONTENTS

Appendices

Appendix C - Applicable Publications and Forms

Appendix C - Exibit 1, Food Facility Evlauation

Section 1

Description of Services

1. Description of Service/General Information. The concessionaire Contractor shall furnish all personnel, transportation, supervision and all food and related supplies required (except as identified in Section 3, Government Furnished Property and Services (GFP) to provide a casual theme Bar and Grill food and beverage operation within building 7535, currently referred to as the Kenai Dining Facility, on Elmendorf AFB, Alaska. Specifically the Contractor and its managers and chefs must demonstrate to the Quality Assurance Personnel (QAP) and the Contracting Officer (CO) the ability to prepare and serve a diversified menu and cater special functions i.e., luncheons, dinners, and official protocol events.

1.1.

Specific Tasks.

1.1.1 Food Quality/Warranty/Food and Beverage Operations: The Contractor shall provide food and beverage service (including alcohol), catering, and food pick-up services (excluding alcohol).

1.1.2 Food Purchases from Approved Sources: The Contractor will procure food products only from sources approved in advance by the U.S. Air Force Public Health Office, 3 AMDS/SGPM. The following link provides approved food sources for military bases in Alaska. http://vetcom.amedd.army.mil/

1.1.3 Menus and Price Lists: The Contractor is required to maintain menu cost cards on each menu item indicating the food cost and menu prices. Cost cards shall be reviewed and approved periodically by the QAP, but not less than once every twelve months.

1.1.3.1 Prices may be re-adjusted during the term of the contract if there is an increase or decrease of 5% in the cost of goods lasting in excess of sixty calendar days. The Contractor shall provide the QAP with cost of goods documentation for approval of menu price increases.

1.1.3.2 The Contractor shall be responsible for printing all menus. The Contractor must get the QAP approval prior to menu implementation.

1.2 Alcoholic Beverages. The Contractor shall comply with all applicable State, Local, Air Force and Elmendorf Air Force Base requirements and instructions. Liquor sales shall comply with AFI 34-219, Chapter 1, The Control, Procurement, Sale and Use of Alcoholic Beverages. The Contractor shall be held liable for damages when alcoholic beverages continue to be sold to a patron who brings harm to property, himself/herself, or others. The Contractor will provide Dram Shop training in accordance with AFI 34-219, Chapter 1.

1.3 Special Functions. Contractor shall be capable of catering on-site special functions, i.e., luncheons, dinners, and official protocol events. The Contractor must be adaptable to Air Force Protocol, on occasion, that require priority/VIP service. Every effort will be made by the Contractor to accommodate these requirements. The installation Protocol Office will assist the Contractor.

Section 2 Service Summary 2.

Service Summary

2.1 General. The Service Summary (SS) section identifies the performance objectives and performance thresholds for all critical tasks associated with providing Food & Beverage Services at Elmendorf AFB, AK under the terms of this contract. The SS section contains only those items considered most important for mission accomplishment. However, the Contractor shall meet the requirement of the entire contract, to include the contract, SOW, and all provisions. The performance objectives are those tasks/services required in the Statement of Work (SOW). The absence of any contract requirement from the SS shall not detract from its enforceability nor limit the rights or remedies of the Government under any other provision of the contract. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. The Government expects the Contractor to perform at the acceptable level throughout the life of the contract.

2.2 Performance Evaluation. Performance of a service shall be evaluated to determine whether or not it meets the performance requirements of this contract. Re-performance of unacceptable services at no additional cost is the preferred course of action when appropriate.

later than five (5) workdays following the end of each month

in health inspections

Section 3 Government Furnished Property and Services

3. Government Furnished Property and Services. The Government will provide, without cost to the Contractor, the property and materials listed in Appendix A – Government-Furnished Property/Services/Equipment. All Government-furnished property shall be used only for performance of this contract. Requests for property or services not covered in this contract shall require a modification to this contract. The Contractor shall manage Government-furnished property in accordance with FAR 52.245-2, Alternate I Government Property (Fixed-Price Contracts).

3.1 Government-Furnished Facility. The Government will provide building 7535, currently referred to as the Kenai Dinning Facility. Building 7535 is scheduled for upgrades to install a sprinkler system to code, expand bathrooms and provide ADA access in bathrooms. Upgrades to be completed by the Government by Contract Start. Any additional modification to the facility performed by the Contractor must be at the Contractor’s expense. The Contractor must furnish the Contracting Officer (CO) documentation describing, in detail, the modification requested. No alterations to the facilities shall be made without specific written permission from the CO and the QAP. The Contractor shall return the facility to the Government in the same conditions received, excluding fair wear and tear and/or approved modifications.

3.2 Government-Furnished Equipment (GFE). The Government will provide all the equipment in the Government-furnished facility, building 7535, and the GFE identified in Appendix A – Government-Furnished Property/Services/Equipment.

3.2.1 The Contractor shall maintain and replace, at the contractor’s expense, Government-Furnished Equipment (GFE) should the replacement be deemed necessary. The Contractor shall perform routine preventive maintenance to include procurement of spare parts and labor and upkeep the equipment, furniture and fixtures in a clean and sanitary condition; exercise reasonable care to secure, and protect such GFE, furniture and fixtures; and shall be liable for damage or loss of GFE, furniture and fixtures.

3.2.2 Equipment Inventory: A joint inventory of GFE will be done no later than 5 calendar days before start of contract, 10 days prior to any option periods and 30 days before completion of the contract. The Contractor shall sign a receipt for all equipment provided by the Government. The Contractor and Non-Appropriated Fund Instrumentality (NAFI) representative shall jointly determine the working order and condition of all equipment and document their findings on the inventory. In the event of a disagreement between the Contractor and the QAP on the working order and condition of equipment, the disagreement shall be treated as a dispute under the contract clause entitled “Disputes”. Equipment replaced by the contractor shall be removed from the inventory list.

3.3 Government-Furnished Services:

3.3.1 Utilities: The Government will provide utilities (gas, water. electricity, trash removal) in the facility provided to the Contractor. The Government will furnish sufficient quantities of space, heat, water, and electricity to satisfy the normal needs of the Contractor for lighting, heating, drinking, sanitation, and the operation of suitable support equipment. The Contractor shall train and instruct employees in utilities conservation practices.

3.3.2 Refuse Collection: The Government will furnish refuse collection services at central collection points. The Contractor shall be responsible for keeping dumpsters secure to prevent foreign objects and debris (FOD) from blowing away from the central collection point. The Contractor shall also be responsible for clean-up of all FOD that is a result of the concession service that is not contained in the central collection point at no cost to the Government.

3.3.3 Insect and Rodent Control: The Government will provide insect and rodent control services as required by applicable Air Force health regulations.

3.3.4 Security Police and Fire Protection: The Government will provide all security police and fire protections services. Call phone number 911 from any phone line. Crime Stop Number is 552-4444.

3.3.5 Training: Pre-employment sanitation training and testing, food handling training for all staff, and supervisor training for food handling shall be provided by the Government prior to the start of contract operations. The installation Fire Marshall, 3rd Civil Engineer Squadron, will schedule and provide annual fire prevention training. These sessions will be coordinated with the QAP.

3.3.5.1 All employees must be certified as Services trained employees, which will come at no cost to the Contractor.

3.3.6 Hood/Ductwork Cleaning: The Government will provide for cleaning the facility hood and ductwork on a quarterly basis.

3.5 Contractor-Furnished Items and Services

3.5.1 Contractor-Furnished Equipment (CFE): The Contractor may, with concurrence by the Government, furnish Contractor furnished equipment (CFE), furniture and fixtures. The CFE, furniture and fixtures shall comply with applicable base fire, sanitation and safety regulations. The Contractor shall provide all business systems required to operate the day-to-day operations of the business.

3.5.2 Sanitation: The Contractor is responsible for maintaining satisfactory sanitation standards. The CO reserves the right to request termination of the contract for failure to meet contract terms. The QAP and the Public Health Office will be the inspecting officials. Ratings will be determined in accordance with Public Health Code Standards. Appendix C, Exhibit 1 AF Form 977, Food Facility Evaluation, is the evaluation form for these inspections.

3.5.3 Custodial Services: The Contractor shall keep the premises clean and orderly as well as perform regular housekeeping to the satisfaction of the QAP. The Contractor shall comply with installation fire, sanitation, and safety regulations and shall take prompt corrective action on reports of violations thereof.

3.5.4 Hood/Duct Filter Cleaning: The Contractor shall be responsible for removal, cleaning and replacement of hood/duct filters on a quarterly basis.

3.5.5 Telephone/Network: The Contractor shall have its own commercial telephone line and bear the cost of installation and related telephone hardware for commercial telephone services. In addition, the Contractor shall be responsible for removal of any telephone service or system from Government property, under the following circumstances: termination of contract, loss of contract due to competitive bid or legal removal, or upon request by the installation commander. The Contractor is responsible for all long distance telephone charges.

3.5.6 The Contractor is responsible for replacement and disposal of all CFE that becomes unusable or is in need of repair.

SECTION 4

General Information

4.

General Information

4.1 Concessionaire Contractor Personnel

4.1.1 Contract Manager: The Contractor shall provide a Contract Manger to provide supervision and quality control and who shall represent the Contractor and be responsible for the performance of the work throughout the term of the contract. The Contract Manager shall have at least 4 years experience in food operations. The name of this person and an alternate(s) who shall act for Contract Manager in his/her absence, is absent, shall be designated in writing to the CO and the QAP. The Manager shall be able to speak, read, write, and understand English.

4.1.1.1 The Contract Manager or alternates shall have full authority to act for the Contractor on all matters relating to daily operation of this contract.

4.1.1.2 The Contract Manager or alternates shall be responsive to the QAP to discuss problems areas.

4.1.1.3 The Contract Manager or alternates shall be qualified in catering and food/beverage operations to perform this contract.

4.1.2 Contractor Employees: The Contractor shall provide a sufficient number of qualified employees to meet the operational requirements.

4.1.2.1 The Contractor is responsible for the supervision of Contractor employees to ensure their actions are in accordance with the terms of this contract and for handling problems that may arise in this operation. If a customer problem is not initially resolved, the Contractor should contact the QAP immediately.

4.1.2.2 The Contractor shall keep current, for the Government inspections a list of personnel employed on this contract. This list shall include the dates of food service sanitation training for food handlers. The Government reserves the right to restrict the employment, under this contract, of any employee, or prospective employee who is identified as a potential threat to health, safety, security, general well being, or the operational mission of the installation and its population.

4.1.2.3 Health Certificates: All Contractor employees must possess current health certificates, examinations, and immunizations before starting work under this contract. This will be provided by the Contractor at no cost to the NAFI.

4.1.2.3.1 The Contractor shall ensure all staff members who work with food & beverage products receive training from Military Public Health annually and before beginning performance under this contract.

4.1.2.4 Uniforms and Nametags: The Contractor shall procure and maintain, at its own expense, uniforms and nametags to be worn by all customer contact employees, including the on-site manager(s).

4.1.2.5 English Language: The Contractor employees interacting directly with customers shall have a working knowledge of the English language.

4.1.2.6 Alcohol/Drug Use: The Contractor employees shall not consume alcoholic beverages or use illegal drugs while on duty. The Contractor shall immediately remove any employee who is under the influence of alcohol or drugs.

4.1.2.7 Loitering: The Contractor employees shall not loiter in any working or patron area. Upon completion of their assigned shifts, or after eating, employees shall promptly depart from the food service facilities and the base. Employee meals shall be eaten in the area designated, in writing, by the Contract Manager. Contract employees eligible to use the facility may do so but not in their work attire.

4.1.2.8 Employment of Government Employees: The Contractor is cautioned that off-duty active military personnel hired under this contract are always subject to Permanent Change of Station (PCS), change in duty hours or deployment. Military Reservists and National Guard members may be subject to recall to active duty. The abrupt absence of these personnel could adversely affect the Contractor's ability to perform. Their absence at any time shall not constitute an excuse for nonperformance under this contract.

4.1.2.9 Security Requirements: The Contractor and employees are subject to security clearance procedures and shall obtain installation access and permits as provided for in installation regulations.

4.1.2.9.1 Contractor employees shall possess the following pass/identification items: 1) Valid identification card for all employees, issued by the 3rd Security Forces Squadron’s Pass and ID Section, and 2) All personnel who will be driving shall possess a valid driver’s license and insurance.

4.1.2.9.2 The Contractor shall assure all employees possess an employee identification card, issued by Elmendorf AFB. The Contractor is responsible for any expense in obtaining passes. Employees must carry their issued ID card with them at all times while on the base. Additionally, passes do not provide access to any retail establishments such as the BX or the commissary. All installation passes must be turned in upon employee’s termination, contract termination or expiration.

4.2 Hours of Operation. At a minimum, hours of operation shall be Sunday-Thursday, 1030-2100, Friday- Saturday 1030-2300. A change in operating hours must be approved by the Contracting Officer and the QAP.

4.2.1 The Contractor shall be open for business on all Federal holidays unless exceptions are mutually agreed upon between the Contractor and the QAP and are approved by the CO. Closure on holidays shall not affect the monthly fee paid to NAFI.

4.2.2 The CO may close the Contractor operation due to real world events. Such a closure shall not affect the rate of fee computation and the Contractor may not seek lost revenue from the NAFI.

4.3 Environmental Considerations:

4.3.1 Conservation of Utilities: The Contractor shall ensure employees practice utilities conservation. The Contractor shall use only areas where work is actually being performed, employees shall not adjust mechanical equipment for heating, ventilation, and air conditioning systems, and water faucets or valves shall be turned off when not being used.

4.3.2 Environmental and Hazardous Materials Handling and Storage: All hazardous and flammable products necessary for food operations will be stored in accordance with the base safety and fire policies. If Contractor personnel spill or releases any hazardous substances into the environment, they shall immediately contact the base fire department.

4.3.3 Smoking: Contractor employees shall only smoke in a designated outdoor smoking area established by the QAP.

4.4 Accounting:

4.4.1 The Contractor shall keep and maintain for the duration of the contract all financial records to include monthly profit/loss statement, daily cash register receipts, health certificates for all employees, sanitation inspections and any other documents necessary for good business practices. The Contractor shall provide a system, acceptable to the NAFI, that ensures financial records and reports are complete, true and accurate.

4.4.2 Settlement Report: At the end of each month, the concessionaire shall prepare a Concessionaire Settlement Report signed by the Concessionaire showing the gross income for the period and percent due to the Government. The Contractor, within five (5) workdays following the end of each month, shall provide the Settlement Report to the NAF Food & Beverage Manager and CO. The Contract Manager shall give the Government the fees due for that period no later than five (5) workdays following the end of each month, by check, payable to the Elmendorf AFB Morale, Welfare and Recreation (MWR) Fund.

4.4.3 The NAFI has the authority to audit or inspect (or to have audited or inspected) the records, premises, and operation of the Contractor for the purpose of ensuring contract compliance.

4.4.4 The Contractor will be responsible to comply with proper cash handling procedures and Anti-Robbery Directives on the base.

4.5 Licenses, Local Laws, Insurance and Taxes:

4.5.1 Permits and Licenses: The Contractor shall obtain all permits, give all necessary notices, pay all license fees, and comply with all municipal, prefecture, and national laws, rules, ordinance, and regulations, and any publications published by the military relating to public health or applicable to the business carried on under this agreement.

4.5.2 Local Labor Laws: The Contractor shall comply with all applicable laws pertaining to wages, worker’s compensation, and equal opportunity, as required by local law.

4.5.3 Insurance: The Contractor shall obtain insurance for all non-Government property and merchandise used by the Contractor in the operation of the concession against theft, fire, storm, fold, and damage, or destruction through any other force of nature; or in lieu thereof, to relieve the NAFI from any liability arising from such theft, loss, damage, or destruction. The Contractor must have liability insurance commensurate with the risk involved, and furnish proof of such to the CO before starting to work and annually with each renewal option.

4.5.4 Taxes: The Contractor assumes complete and sole liability for all state and local taxes applicable to the income and transactions of the concession contract.

4.6 Court Proceedings and Litigation

4.6.1 Court Proceeding: If any suit or action is filed or any claim is made in a court with legal jurisdiction against the Contractor as a result of the performance of this contact, the Contractor shall immediately notify the CO and the NAFI and promptly furnish copies of pertinent papers to the contracting officer. The Contractor shall cooperate with the Government, without further compensation, in the processing, review, settlement or defense of the suit, action or claim.

4.6.2 Litigation: If the Contractor or Contractor employees who is/are providing services under this contract has pending litigation or administrative procedures that may affect their business license to operate the contracted services or their standing as a member in the professional organization, full disclosure shall be provided by the administrative forum. If it is determined by the judicial or administrative forum that there is substantial evidence of impropriety on the part to the Contractor or Contractor employees regardless of the final judicial decision, the contract may be terminated at the discretion of the Government with no further cost or liability to the Government.

4.6.3 Claims by Contractor: No claim by the Contractor relating to this contract may be considered by the CO unless such claim is submitted in writing to the CO.

4.7 Ethical Standards

4.7.1 The Contractor shall not represent or permit itself to be represented to the public as an agent or an employee of the NAFI by the use of the name or the NAFI on letters, bills, signs, or by any other means. The Contractor, its servants, agents, and employees, are in no sense agents of the United States, the NAFI, the commander or the installation within which the contract exists, or of any other entity having to do with the operations of the NAFI.

4.7.2 The Contractor shall not sell or remove any property owned by the NAFI or any other part of the Federal Government and used in the operations of the concession. The Contractor also shall not sell or remove any food or beverage products, supply items or material supplies from the premises for any reason other than the fulfillment of this contract. Sales to unauthorized persons, off premises, without an off premises catering agreement, will be grounds for immediate cancellation of this contract.

4.7.3 The Contractor shall not loan money to or borrow money from customers or others which includes Federal Government (including NAFI) employees and military personnel.

4.7.4 The Contractor shall not give or offer to any officer or employee of the NAFI, or any other part of the Federal Government, any gift, privilege, special benefit, discount, or anything else of material or personal nature whereby the individual or employee would receive preferential treatment.

4.7.5 The Contractor shall not sublet the premises, assign to another concession or the conducting thereof.

4.7.6 The Contractor shall not subcontract with another to perform portions of this contract.

4.7.7 The Contractor shall render service to authorized patrons and guests authorized base access.

4.8 Quality Control, Quality Assurance and Performance

4.8.1 Quality Control: The Contractor shall provide a quality control plan. The plan shall include a description of the Contractor’s inspecting system and the method used for identifying the corrective defects.

4.8.2 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract. The QAP will perform surveillance required to evaluate performance when observation indicates defective performance. The QAP will require the contract manager to initial the observation. The initialing of the observation does not necessarily constitute concurrence with the observation, only acknowledgement that he/she has been made aware of the defective performance. Customer complaints will also be used as a method of assessing quality.

4.8.3 Inspections: All food and beverage items shall be available for inspection by Public Health Services in the raw state, prep condition, holding, serving line or storage area under control of the Contractor and subject to the provisions of this contract. Public Health personnel shall be provided unrestricted access to both facilities and all inspections shall be without notice unless follow up is necessary. Presence of any unapproved food and beverage items on the premises will be cause for an unsatisfactory rating by Military Public Health Services (MPHS). MPHS have the authority to close any operation for noncompliance. The Contractor, at the beginning of the contract, shall provide Military Public Health Services, at least three days prior to delivery, a list of all food items and vendors to be used in this food and beverage service operation. This list shall be updated quarterly. MPHS shall have the right to request any additional information required by Air Force regulations.

4.8.4 Customer Complaints, Claims, Refunds and Comment Cards: The Contractor agrees to adhere to the NAFI policy of customer satisfaction guarantee and will be responsible for refunds to customers due to customer dissatisfaction with an item or due to overcharges. All customer complaints, claims, and refunds will be resolved and made at the Contractor’s expense. Any disagreement that cannot be resolved between Contractor and the customer will be referred to the CO, whose decision will be final. If the Contractor fails to process complaints or claims in a timely matter and issues necessary refunds, NAFI may settle customer complaints and make such refunds. If refunds are made by NAFI, the Contractor’s account will be charged.

4.8.5 Quality Assurance Personnel (QAP): QAP are representatives of the Contracting Officer and will participate in the administration of this contract as approved by the 3FSS/Functional Director and the Contracting Officer. Subsequent to contract award, the Contractor shall be provided with a letter identifying QAP and setting forth their duties and authorities.

4.8.6 Discrepancy Notification: QAP will inform the concessionaire Contract Manager (or authorized representative) in person when discrepancies occur and will request corrective action. The QAP will make a notation of the discrepancy on their Surveillance Assessment Report (SAR) with the date and time the discrepancy was noted and will request the concessionaire CM (or authorized representative) to initial the entry on the report.

4.9 Performance Evaluation Meetings. The Contracting Officer may require the Contract Manager to meet at least quarterly with the Quality Assurance Personnel (QAP) and the CO. Meetings will be held as often as necessary as determined by the CO.

4.10 Marketing. The Contractor will work with the QAP to establish and maintain a marketing plan for the food and beverage service. The Contractor has the overall responsibility for developing the local marketing plan. The Contractor will incur marketing and advertising costs, but can reduce them by utilizing 3rd Force Support Marketing Office.

Appendix A - Government-Furnished Property/Services/Equipment

Kenai Dining Facility, Bldg 7535

NOMENCLATURE

MODEL / SERIAL NUMBER

QTY

CONDITION

Electric Stove (griddle and stove)

Vulcan

Operational

Convection double stack oven

Hobart

Needs new on'off switch

Double well deep fact fryer

Vulcan operational

Clipper w/garbage disposal

Hobart operational needs new seals

Table top deep fat fryer

Wells operational

3 Compartment sink w/disposal

Hobart operational needs new water knobs

Large Sinks operational

Food Processor

Stephan 72175807

Operational

Prep tables with storage

Operational good condition

Steam Jacket Kettles (Lg)

Groen/78931-78907

Operational Excellent condition

2 Door reach in refer

Trauslen T78705104

Operational needs maintenance

Double Stack Warmers

Victory B0627590/87/86

Operational

2 door reach in freezer

Victory A9150V213

Operational short in wiring

Pastry Cabinets

6525 Lakeside

Good condition but several years old

Refrigerated Prep Table

Victory

Operational good condition

2 Compartment sink w/disposal

Salvajor ARSS-2

Good condition but several years old

1 Lg, 2 Sml Steam Kettles

Cleveland Range

Operational needs valve work

3 Compartment Steamer

Crown 41479301519

Non-Op Needs replacement valves

4 drwr refer

Hobart

Operational good condition

Sandwich Bar

236197-T Delfield

Operational good condition

Pastry Display Cabinet

McCall

Operational minor maintenace

Salad Bar

Operational minor maintenace

Serving Line, 5 well steam table

20A00/13F97 Duke

Operational good condition

Serving Line, 3 well steam table

08021000 Duke

Operational good condition

Table top display warmer

235999111 Hatco

Good Condition

1 door reach in refer

E8533744 Continental

Good Condition

Appendix B - Acronyms, Abbreviations and Definitions Acronyms

3 WG

3rd Wing

3 SVS

3rd Services Squadron

AFI

Air Force Instruction

CAR

Corrective Action Report

CM

Contract Manager

CA

Contract Administrator

CO

Contracting Officer

GFP

Government-Furnished Property

IAW

In Accordance With

NAFI

Non-Appropriated Fund Instrumentality

QA

Quality Assurance

COR

Contracting Officer’s Representative

QAP

Quality Assurance Personnel

QAPC

Quality Assurance Program Coordinator

SAR

Surveillance Assessment Report

SOW

Statement of Work Definitions Contract Administrator (CA). The individual within the contracting office who performs the day-to-day administration of the contract. The contract administrator may also be the contracting officer.

Contracting Officer (CO). The duly appointed Government agent authorized to award or administer contracts. The contracting officer is the only person authorized to contractually obligate the Government.

Contracting Officer’s Representative (COR). Individuals responsible for monitoring, assessing, recording and reporting on concessionaire’s compliance with the terms and conditions of the contract. These individuals will have primary responsibility for completing quality assurance monitoring forms that will be used to document the inspection and evaluation of the concessionaire’s performance. The COR will maintain surveillance documentation, notify the Contracting Officer (CO) of any significant performance deficiencies and recommend improvements to the Statement of Work (SOW) throughout the life of the acquisition. Personnel in this area have many titles, such as Quality Assurance Personnel (QAP), Quality Assurance Evaluator (QAE), Quality Assurance Specialist (QAS), Functional Area Evaluators (FAEs) (A&AS), and Contracting Officer Technical Representative (COTR).

Concessionaire. The individual or company responsible for performing the duties and responsibilities of the Statement of Work (SOW).

Corrective Action Report (CAR). Used to document unacceptable performance by the concessionaire Contractor.

Defect. Any non-conformance with requirements specified in the contract.

Dram Shop. Legal term referring to a facility where alcoholic beverages are sold.

Defective Service. A service output that does not meet the standard of performance specified in the contract for that service.

Fair Wear and Tear. The deterioration of items attributed to normal usage.

Government Furnished Property (GFP). Facilities, equipment, tools, supplies, parts, or any other items furnished for the concessionaire Contractors use by the Government.

Performance Assessment. A process that measures success towards achieving defined performance objectives or goals defined within the performance thresholds in the services summary or the process of assessing progress towards achieving the objectives/goals developed in a performance plan or partnering agreement.

Performance Indicator. A measurable characteristic of an output of a work process. Generally synonymous with attribute.

Performance Objective. The outcome associated with successful contract performance in a specific area. This is a critical success factor in achieving the organization’s mission, vision and strategy which, if not achieved, would likely result in a significant decrease in customer satisfaction or risk mission failure. Obtaining multi-services/sub-services performed at a certain measurable standard and consistently ensures success in achieving the objectives critical to the mission.

Performance Threshold. The minimum performance level of a performance objective required by the Government.

Quality Assurance (QA). Those actions taken by the Government to assure services meet the requirements of the Statement of Work (SOW).

Quality Assurance Program Coordinator (QAPC). The individual designated by the contracting squadron commander to manage the installation QA program.

Quality Control (QC). Those actions taken by a Concessionaire Contractor to control the performance of services so that they meet the requirements of the SOW.

Services Summary (SS). A summary of the performance objective and performance threshold required by the Government in concessionaire performance. Also known as a Performance Requirements Summary or Services Delivery Summary or Performance Requirements Document.

Standard. An exact value, a physical entity, or an abstract concept, established and defined by authority, custom, or common consent to serve as a reference, model, or rule in measuring quantities or qualities, establishing practices or procedures, or evaluating results. A fixed quantity or quality. A defined measure of comparison.

Statement of Work (SOW). A document that accurately describes a service in terms of output requirements and the required quality level or standard of acceptable performance of those outputs. A services SOW may also be termed a Performance Work Statement (PWS), Statement of Need (SON), Statement of Objectives (SOO), Technical Requirements Document (TRD) or work statement.

Appendix C - Applicable Publications and Forms

Publications (to include their supplements at any organizational level) and forms that apply to this SOW are listed below. The publications and forms have been coded as mandatory or advisory. The Contractor is obligated to follow those publications and use those forms coded as mandatory to the extent specified in other sections of this SOW. The Contractor shall be guided by those publications or use those forms coded advisory to the extent necessary to accomplish requirements in this SOW. All publications and forms listed shall be made available by the Government at the start of the contract. Supplements or amendments to listed publications from any organizational level may be issued during the life of the contract.

PUBLICATION NO.

SECTION/PARA/LINE

AFI 34-262, Attachment 8

· Table A2.1: Unlimited Program Eligibility and Use Priority, Category 1-17

· Table A2.2: Limited Program Eligibility and Use Priority 18

Appendix C - Applicable Publications and Forms Exibit 1

Appendix D – Schematic Diagram of Kenai Bldg 7535

_1324475011.pdf

Self-evaluation effective?

Sanitizing Solution: ppm

Food security?

Food from approved sources?

Conducted IAW 2001 Food Code, USAF Edition Inspection Conducted During: Preparation, Serving, Cleanup.

Refrigerator Temps: __________________________________ Freezer Temps: _________________________________

Food Temps (Cold, Hot): ______________________________________________________________________________

Food Storage Practice - Adequate or Inadequate: _____________________________________________________________

Receipt Food Inspection - Adequate or Inadequate: ___________________________________________________________

Follow-up/Repeat Discrepancies: ________________________________________________________________________

REINSPECTION DATE FOOD FACILITY EVALUATION

FOOD FACILITY NAME BLDG NO. DATE EVALUATED TIME NLT:

(If required))

DISCREPANCY CATEGORIES

DATE

CORRECTED

DATE

CORRECTED

ITEMS EVALUATED ITEMS EVALUATED

(Check applicable items) (Check applicable items)

MANAGEMENT AND PERSONNEL WATER, PLUMBING, AND WASTE

2-1. SUPERVISION 5-1. WATER

2-2. EMPLOYEE HEALTH 5-2. PLUMBING SYSTEM

2-3. PERSONAL CLEANLINESS 5-3. MOBILE WATER TANK AND MOBILE FOOD

ESTABLISHMENT WATER TANK 2-4. HYGIENIC PRACTICES

FOOD 5-4. SEWAGE, OTHER LIQUID WASTE, AND

RAINWATER 3-1. CHARACTERISTICS

5-5. REFUSE, RECYCLABLES, AND 3-2. SOURCES, SPECIFICATIONS, AND

RETURNABLES ORIGINAL CONTAINERS

PHYSICAL FACILITIES 3-3. PROTECTION FROM CONTAMINATION

AFTER RECEIVING 6-1. MATERIALS FOR CONSTRUCTION AND

REPAIR 3-4. DESTRUCTION OF ORGANISMS OF PUBLIC

HEALTH CONCERN 6-2. DESIGN AND CONSTRUCTION

6-3. NUMBERS AND CAPACITIES 3-5. LIMITATION OF GROWTH OF ORGANISMS

OF PUBLIC HEALTH CONCERN 6-4. LOCATION AND PLACEMENT

6-5. OPERATION AND MAINTENANCE 3-6. FOOD IDENTITY, PRESENTATION, AND

ON-PREMISES LABELING POISONOUS OR TOXIC MATERIALS

3-7. CONTAMINATED FOOD 7-1. LABELING AND IDENTIFICATION

EQUIPMENT, UTENSILS, AND LINENS 7-2. OPERATIONAL SUPPLIES AND

APPLICATION 4-1. MATERIALS FOR CONSTRUCTION AND REPAIR

4-2. DESIGN AND CONSTRUCTION 7-3. STOCK AND RETAIL SALE

4-3. NUMBERS AND CAPACITIES OTHER

4-4. LOCATION AND INSTALLATION

8-401. SELF EVALUATIONS

4-5. MAINTENANCE AND OPERATION

4-6. CLEANING OF EQUIPMENT AND UTENSILS

4-7. SANITIZATION OF EQUIPMENT AND UTENSILS

4-8. LAUNDERING

4-9. PROTECTION OF CLEAN ITEMS

REMARKS AND RECOMMENDATIONS

ROUTINE SIGNATURE OF FACILITY REPRESENTATIVE EXCELLENT SIGNATURE OF EVALUATOR

FOLLOW-UP SATISFACTORY

WALK-THRU MARGINAL

OTHER UNSATISFACTORY

PREVIOUS EDITION IS OBSOLETE. AF IMT 977, 19940501, V1

Attachment 5 Solicitation No: FA5215-07-H-0004

March 1, 2007

Document Item(s) # from the Discrepancy Category on front and Reference Discrepancy from Food Code

REMARKS AND RECOMMENDATIONS (Continued)

AF IMT 977, 19940501, V1 (REVERSE)

Attachment 5 Solicitation No: FA5215-07-H-0004

March 1, 2007