Atch_1_-_ATD_PWS.docx

PERFORMANCE WORK STATEMENT

FOR

AIRCREW TRAINING DEVICE/AIRCREW TRAINING AID

SERVICES AT DETACHMENT 9 ACC TRSS LUKE AFB, AZ

TABLE OF CONTENTS

Page

SECTION 1 DESCRIPTION OF SERVICES…………………………………………………

1.3. Training Development………………………………………………………………………...5

1.4. ATD/ATA Development……………………………………………………………………...6

1.5. ATD/ATA Maintenance………………………………………………………………………9

1.6. Reports and reviews………………………………………………………………………….11

1.7. Resource Management……………………………………………………………………….11

1.8. Temporary Duty (TDY) Travel Notification………..……………………………………….12

SECTION 2 SERVICE SCHEDULE…………………..……………………………………………….13

SECTION 3 GOVERNMENT PROVIDED MATERIALS, FACILITIES AND SERVICES…...…14

3.1. Government Provided Materials and furnished Facilities……………………………….…...14

3.2. Government Furnished Services (GFS)……………………………………………….…...15

3.3. General……………………………………………………………………………………….22

SECTION 4 GENERAL INFORMATION…………………………………………………………….24

4.1. Service Provider Personnel…………………………………………………………………..24

4.2. Specific Employee Qualifications……………………………………………………………25

4.3. Strike Mitigation Plan………………………………………………………………………..27

4.4. Hours of Operation…………………………………………………………………………..27

4.5. Federal Legal Holidays………………………………………………………………………27

4.6. Records Management………………………………………………………………………..28

4.7. Quality Assurance………………………………………………………………………..…..28

4.8. Security…………………………………………………………………………………..…..29

4.9. Safety……………………………………………………………………………………..….30

4.10. Environmental…………………………………………………………………………..….31

4.11. Transition Plan………………………………………………………………………….….31

APPENDIX 1 WORKLOAD ESTIMATES……………………………………………………….…..34

APPENDIX 2 PUBLICATION AND FORMS…………………………………………………….…..36

APPENDIX 3 DELIVERABLES…………………………………………………………………….…39

APPENDIX 4 ATD/ATA SUPPORT…………………………………………………………………...41

APPENDIX 5 CONTRACTOR FULL-TIME EQUIVALENT REPORTING……………………...48

ATTACHMENT 1 CONFERENCE MINUTES……………………………………………………….49

ATTACHMENT 2 CONTRACTOR'S PROGRESS, STATUS AND MANAGEMENT REPORT.50

SECTION 1

DESCRIPTION OF SERVICES

1.1. Introduction. This document describes the requirements for providing professional training services and products performed at Detachment 9 (Det 9), Air Combat Command (ACC) Training Support Squadron (TRSS), Luke Air Force Base (AFB), Arizona. Det 9 ACC TRSS provides training services and products to ACC, and other United States Air Force (USAF) Major Commands and Department of Defense (DoD) agencies as directed. This includes maintenance of products no longer under manufacturer’s warranty or not covered by Contractor Logistics Support. These services and products include but are not limited to Training Development, Aircrew Training Device (ATD)/Aircrew Training Aide (ATA) Development, and ATD/ATA Maintenance. Minor aircraft modifications with Government provided engineering support and direction may also be requested as described in Paragraph 1.2.1.2.

1.2. Scope of Services. The Government intends to provide all materials, tools, and equipment necessary to meet Det 9 ACC TRSS mission. The Service Provider shall furnish labor and management. The Service Provider shall ensure services are tailored to satisfy specific customer requirements.

1.2.1. Systems. Det 9 ACC TRSS services include professional consulting services, training development, modification of existing training materials, procedures, and devices, development of new ATD/ATA, and life cycle sustainment these assets. Tasking may include minor aircraft modification with engineering support and direction provided by the Government. This includes, but is not limited to all Department of Defense weapon systems.

1.2.1.2. Examples of Minor Aircraft Modifications. Examples of minor aircraft modifications include the manufacture or customization of commercially available components for use on military aircraft. Historic examples of these projects are the F-22 EOS Handle Modification, B-1 BLOS Cable, U-2 GPS Mount, and B-52 Slipstick Load Adjust Calculator. When tasked, the Air Force will provide engineering support and direct the design, materials used, blueprint requirements, color, and installation method.

1.2.2. Policy. The Service Provider shall plan, design, develop, implement, approve, administer, evaluate, and manage Air Force programs and system devices using the AFH 36-2235 Information for Designers of Instructional Systems, and AFI 36-2251 Management of Air Force Training Systems.

1.2.3. Risks. The Service Provider shall develop products to support high risk, high visibility, just-in-time training on topics such as weapon system and subsystem familiarization, concepts of operation, mission planning, normal procedures, abnormal procedures, prerequisite training, and ancillary training. Performance risks include, but are not limited to:

1.2.3.1. Development of one-of-a-kind products, prototypes, and proof of concepts.

1.2.3.2. Support of highly technical, very complex, and emerging systems.

1.2.3.3. Development with limited or non-existent subject matter expertise.

1.2.3.4. Development with poor or undocumented content.

1.2.3.5. Development for customer(s) who are unsure of what is wanted or unable to clearly communicate requirement(s).

1.2.3.6. Development driven by weapon system or subsystem implementation that is subject to changing priorities.

1.2.4. Workload Forecasts. Forecasting workload, travel, and materials will be approximate due to the dynamic nature of the project or tasking assigned to the Service Provider. The Government estimates that the annual workload will be no more than the manpower positions proposed in Appendix 1.

1.2.5. Mission Priorities. The TRSS Det 9 Commander (Det 9/CC) or designated representative may, establish and/or modify the Service Provider’s work priorities/scheduling to meet critical mission requirements.

1.3. Training Development. The Service Provider shall provide professional guidance, troubleshooting, modifications, production, and solutions on all education and training matters such as, but not limited to, training policies and philosophies, training strategies, instructional design practices, test and measurement, instructional product development, technology in education and training, ATD development and acquisition, and training program administration and management. (SS-1)

1.3.1. Tasking. Customers will request support from the Service Provider. Requests for support may be received via any method such as, but not limited to, telephone, e-mail, letter, fax, and walk-in. The Service Provider shall immediately notify the Det 9/CC or designated representative in writing if resources are not sufficient to provide the requested support and propose alternative recommendations.

1.3.2. Customer Contact. The Service Provider shall contact the customer to initiate the support within 1 work day after receipt of tasking and, if necessary, further determine, refine, and verify the customer’s requirements. Communication between customer(s) and the Service Provider shall be considered a continuous, integral part of an effective relationship to enhance understanding of the requirement(s) and acceptability of the final product(s) or service(s). (SS-2)

1.3.3. Confirmation Notification. The Service Provider shall provide written notice confirming the tasking to the Det 9/CC or designated representative within 1 work day after making customer contact. The Service Provider shall ensure the notification identifies relevant data such as, but not limited to, the date of tasking, date of making initial customer contact, customer’s name, organization, location, telephone number, e-mail address, and details of support being requested.

1.3.4. Service Delivery Approach and Time/Cost Schedules. The Service Provider shall work with the customer to develop and document a mutually acceptable service delivery approach to meet the customer’s requirements. The Service Provider shall develop time line and cost schedules to successfully implement the service delivery approach. The Service Provider shall ensure the service delivery approach and schedules identify major milestones, critical paths, submittals and deliverables. (SS-3)

1.3.5. Service Delivery Approach and Schedules Review. The Service Provider shall provide a copy of the agreed to service delivery approach and time line and cost schedules, to include the major milestones, critical paths, submittals and deliverables, to the Det 9/CC or designated representative within 4 work days after receipt of tasking for review and acceptance.

1.3.6. Service Delivery Approach and Schedules Approval. The Service Provider shall implement the agreed to service delivery approach in accordance with the time line and cost schedules upon direction by the Det 9/CC or designated representative.

1.3.7. Submittals and Deliverables. The Service Provider shall provide complete and accurate submittals and deliverables that meet customer requirements, in accordance with time line and cost schedules to the Det 9/CC or designated representative for review and acceptance. (SS-3)

1.3.8. Completion Notification. The Service Provider shall provide written notice of completion of tasking to the Det 9/CC or designated representative within 3 work days after completing the support. The Service Provider shall ensure the notification identifies relevant data such as, but not limited to, the date of completion, period of performance, customer’s name, organization, location, telephone number, e-mail address, and details of the support provided. (SS-4)

1.4. ATD/ATA Development. The Service Provider shall provide ATD/ATA development to include, but not necessarily limited to, design, fabrication, delivery, and installation. (SS-5)

1.4.1. Tasking. The Det9/CC or designated representative will task the Service Provider for support in writing.

1.4.2. Customer Contact. The Service Provider shall contact the customer to initiate the support within 1 work day after receipt of tasking and, if necessary, further determine, refine, and verify the customer’s requirements. Communication between customer(s) and the Service Provider shall be considered a continuous, integral part of an effective relationship to enhance understanding of the requirement(s) and acceptability of the final product(s) or service(s). (SS-6)

1.4.3. Confirmation Notification. The Service Provider shall provide written notice confirming the tasking to the Det 9/CC or designated representative within 1 work day after making customer contact. The Service Provider shall ensure the notification identifies relevant data such as, but not limited to, the date of tasking, date of making initial customer contact, customer’s name, organization, location, telephone number, e-mail address, and details of support being requested.

1.4.4. Service Delivery Approach and Time/Cost Schedules. The Service Provider shall work with the customer to develop and document a mutually acceptable service delivery approach to meet the customer’s requirements. The Service Provider shall develop time line and cost schedules to successfully implement the service delivery approach. The Service Provider shall ensure the service delivery approach and schedules identify major milestones, critical paths, submittals and deliverables. (SS-9)

1.4.5. Service Delivery Approach and Schedules Review. The Service Provider shall provide a copy of the agreed to service delivery approach and time line and cost schedules, to include the major milestones, critical paths, submittals and deliverables, to the Det 9/CC or designated representative within 4 work days after receipt of tasking for review and acceptance.

1.4.6. Service Delivery Approach and Schedules Approval. The Service Provider shall implement the agreed to service delivery approach in accordance with the time line and cost schedules upon direction by the Det 9/CC or designated representative.

1.4.7. Submittals and Deliverables. The Service Provider shall provide complete and accurate submittals and deliverables that meet customer requirements, in accordance with time line and cost schedules to the Det 9/CC or designated representative for review and acceptance. (SS-7)

1.4.7.1. Operations and Maintenance (O&M) Manuals. The Service Provider shall develop a user/operator’s O&M manual for ATD/ATA when directed by the Det 9/CC or designated representative, to include determining the number of copies of the O&M manual to be developed.

1.4.7.2. Discrepancies. The Service Provider shall correct unacceptable submittal(s) or deliverable(s) and resubmit them to the Det 9/CC or designated representative for review and acceptance within 10 work days after being notified of the discrepancy, or by a date mutually agreed to by the Service Provider and the Det 9/CC or designated representative.

1.4.7.3. Government Right to Deliverables. The Government will have unlimited rights to any and all items delivered under this contract. The Government right to deliverables applies as soon as the Government explicitly or constructively accepts the delivered item.

1.4.8. Request for Changes. The Service Provider shall request changes to the approved service delivery approach or schedules in writing to the Det 9/CC or designated representative for approval. The Service Provider’s request shall include justification for the proposed changes. The Service Provider shall notify the customer of the Det 9/CC or designated representative decision within 1 work day of the decision.

1.4.9. Overruns. The Service Provider shall notify the Det 9/CC or designated representative of any schedule overruns immediately upon recognition and arrange a meeting with the Det 9/CC or designated representative to discuss them.

1.4.10. Copyright Releases. The Service Provider shall obtain written copyright releases prior to using any copyrighted materials in accordance with Federal Acquisition Regulation, Part 27, Subpart 27.4, Rights in Data and Copyrights. The Service Provider shall retain all releases for the duration of the contract. The Service Provider shall provide copyright releases to the Det 9/CC or designated representative upon request, and 7 work days before contract completion date. The Service Provider is responsible for damages due to copyright violations.

1.4.11. Archival. The Service Provider shall ensure all archival materials are made available to the Government upon request, and 7 work days before contract completion date.

1.4.12. Limitations. The Service Provider shall ensure software, documentation, and associated training materials required to operate or maintain ATD/ATA do NOT require royalties, recurring license or run-time fees, use tax, or similar additional payments.

1.4.13. Delivery. The Service Provider shall assist with delivery of the ATD/ATA to the customer.

1.4.13.1. Schedule. The Service Provider shall coordinate a delivery schedule with the customer before shipping and notify the Det 9/CC or designated representative.

1.4.13.2. Facility Readiness. The Service Provider shall provide the customer guidance on facility preparation requirements (e.g., power, water, air, foundations, modifications, etc.) and confirm the customer will accept ATD/ATA delivery before shipping. The Service Provider is NOT responsible for the customer’s facility preparations and utility interfaces.

1.4.13.3. Packing and Crating. The Service Provider shall coordinate packing and crating arrangements with the base Traffic Management Office.

1.4.13.4. Transport. The Service Provider shall coordinate with the Det 9/CC or designated representative on the method of transport. The Det 9/CC or designated representative will direct the method of transport.

1.4.13.5. Freight on Board (FOB). In all cases, FOB will be destination.

1.4.13.6. Offloading. The Service Provider shall ensure the customer has met necessary logistical requirements (e.g., forklift, manpower) for offloading the ATD/ATA at the installation site. The Service Provider shall assist the customer with offloading the ATD/ATA when tasked by the Det 9/CC or designated representative.

1.4.14. Installation. The Service Provider shall install the ATD/ATA at the customer’s designated site when tasked by the Det 9/CC or designated representative.

1.4.14.1. Non-Interference. The Service Provider shall work with the customer to minimize training impacts during installation of ATD/ATA.

1.4.14.2. Assembly. The Service Provider shall assemble and secure the ATD/ATA and connect to utilities at the customer’s designated site when tasked by the Det 9/CC or designated representative.

1.4.14.3. Testing and Acceptance. The Service Provider shall test the ATD/ATA to ensure it is satisfactorily operable and acceptable to the customer, in accordance with the agreed to performance requirements.

1.4.14.4. Training. The Service Provider shall provide initial Type 1 ATD/ATA training after installation when tasked by the Det 9/CC or designated representative.

1.4.15. Completion Notification. The Service Provider shall provide written notice of completion of tasking to the Det 9/CC or designated representative within 3 work days after completing the ATD/ATA delivery/installation. The Service Provider shall ensure notification identifies relevant data such as, but not limited to, the date of completion, duration of performance, customer’s name, organization, location, telephone number, e-mail address, and details of the task performed. (SS-8)

1.5. ATD/ATA Maintenance. The Service Provider shall provide on-call life cycle maintenance services and support for ATDs/ATAs to include, but not limited to, repairs, upgrading/updating hardware and software, reconfigurations, modifications, relocations and reinstallations. ATD/ATA maintenance shall NOT be limited to just those developed by ACC TRSS. Supporting ATD/ATA maintenance documentation may be limited or non-existent. The Service Provider shall minimize related expenses by designing and manufacturing reproductions of actual weapons systems parts, equipment, and components instead of purchasing them whenever it is cost effective. (SS-10)

1.5.1. Tasking. Customers will request support from the Service Provider. Requests for support may be received via any method such as, but not limited to, telephone, e-mail, letter, fax, and walk-in. The Service Provider shall immediately notify the Det 9/CC or designated representative in writing if resources are not sufficient to provide the requested support.

1.5.2. Customer Contact. The Service Provider shall contact the customer to initiate the support within 1 work day after receipt of tasking and, if necessary, further determine, refine, and verify the customer’s requirements. Communication between customer(s) and the Service Provider shall be considered a continuous, integral part of an effective relationship to enhance understanding of the requirement(s) and acceptability of the final product(s) or service(s). (SS-11)

1.5.3. Confirmation Notification. The Service Provider shall provide written notice confirming the tasking to the Det 9/CC or designated representative within 1 work day after making customer contact. The Service Provider shall ensure the notification identifies relevant data such as, but not limited to, the date of tasking, date of making initial customer contact, customer’s name, organization, location, telephone number, e-mail address, and details of support being requested. The Service Provider shall also provide estimated labor hours and cost, material and travel costs, and expected completion date.

1.5.4. Maintenance Coordination. The Service Provider shall coordinate maintenance services with the customer, and accomplish any necessary research, review, troubleshooting, and testing to accurately assess and determine maintenance requirements.

1.5.5. Remote Maintenance. The Service Provider shall use telephone, e-mail, or other remote assistance to resolve maintenance whenever practical and possible.

1.5.6. Field Level Maintenance On-Site. The Service Provider shall dispatch personnel to accomplish on-site maintenance if the work is determined too complex to be resolved by the customer as directed by the Det 9/CC or designated representative.

1.5.6.1. Field Level Maintenance Notification. The Service Provider shall provide written notice to the Det 9/CC or designated representative before dispatching personnel. The notification shall identify relevant data such as, but not limited to, the customer’s name, organization, location, travelers, dates and duration of TDY, and details of the maintenance actions to be performed.

1.5.6.2. Non-Interference. The Service Provider shall work with the customer to minimize training impacts during maintenance of ATD/ATA.

1.5.7. Depot Level Maintenance at Det 9 ACC TRSS. The Service Provider shall assist the customer with returning the ATD/ATA to Det 9 ACC TRSS for depot level maintenance if the work is determined too complex to be resolved by the Service Provider on-site when directed by the Det 9/CC or designated representative.

1.5.8. Completion Notification. The Service Provider shall provide written notice of completion of taskings to the Det 9/CC or designated representative within 3 work days after completing the maintenance support. The Service Provider shall ensure notification identifies relevant data such as, but not limited to, the date of completion, duration of performance, customer’s name, organization, location, telephone number, e-mail address, and details of the maintenance actions performed.

1.6. Reports and Reviews. The Service Provider shall provide the Det 9/CC or designated representative overall status reporting and reviews for current, completed, and known future projects and taskings, and report costs for each project and overall operations as needed or requested.

1.6.1. Monthly Reports. The Service Provider’s Projects Report (Service Provider generated format) shall include relevant data such as, but not limited to, project title, scope, customer and primary point of contact, start date, completion date, status, problems and challenges, next steps, dollars spent to date, and estimated total costs. This report shall be delivered to the Det 9/CC and TRSS COR no later than 10 work days following the end of each month.

1.6.2. Quarterly Reviews. The Service Provider shall schedule and present a quarterly review of all services with the Det 9/CC and TRSS COR no later than 10 work days following the end of each quarter.

1.6.3. Customer Reviews. The Service Provider shall schedule and host customer reviews of products in accordance with the approved schedule.

1.6.4. Meeting Minutes. The Service Provider shall prepare minutes of quarterly and customer reviews and provide a copy for coordination to attendees and the Det 9/CC or designated representative within 2 work days. The Service Provider shall resubmit any amendments to the minutes to all attendees and the Det 9/CC or designated representative within 5 work days of the completion of the quarterly and customer reviews.

1.7. Resource Management. The Service Provider shall maintain a task/project tracker and master schedule reflecting the integration of project schedules with the ability to track multiple concurrent projects simultaneously. The Service Provider shall develop the schedule using a Government provided software such as Microsoft Project or Net Results Tracker or similar, and submit a proposed template for the Det 9/CC or designated representative approval prior to submitting the initial schedule. The Service Provider shall make the schedule available for review upon Det 9/CC or designated representative request. All task notifications identified as written, phone, or e-mail shall also be tracked electronically using Government provided software such as Net Results Tracker or similar, which will be directed by the Det 9/CC or designated representative. The task tracking software will reflect Det 9 business processes, enforce milestones and deadlines and enable benchmarking. Task tracking and milestones within a project may also be directed to be assigned/tracked by Government provided software.

1.7.1. Scheduling Prioritization. The Service Provider shall coordinate with customers to jointly prioritize and schedule services to be rendered. The Det 9/CC or designated representative will determine project priorities or scheduling should a conflict arise.

1.7.2. Cost Tracking. The Service Provider shall track and report costs monthly for each project and overall operations. The Service Provider shall use Government furnished software program to track and report costs. The software will be provided by the Government to the Service Provider upon contract award.

1.7.2.1. Overall Operations. All other functions not directly related to projects. Includes mission support activities such as: reports and reviews; resource management; management; records management; quality assurance; security; safety; administration; equipment replacement; facility maintenance; employee development; etc.

1.7.2.2. Cost Categories. The cost report shall address labor, materials and supplies consumed, travel, subcontracts, training, delivery services and shipping

1.8. Temporary Duty (TDY) Travel Notification. The Service Provider shall provide written notice to the Det 9/CC or designated representative for approval to perform TDY travel. Written notices for TDY travel should be submitted at least 1 week prior to the TDY. The notification shall identify relevant data such as, but not limited to, the traveler(s), location(s), date(s) and duration, estimated travel costs, and justification for the TDY mission.

SECTION 2

SERVICE SUMMARY

Training Consultation

ATD/ATA Development

ATD/ATA Maintenance

General Requirements.

SECTION 3

GOVERNMENT PROVIDED MATERIALS, FACILITIES, AND SERVICES

3.1. Government Provided Materials and Furnished Facilities. The Government will provide the items listed below for exclusive use in accomplishing services described in this Performance Work Statement (PWS). Use of non-Government property by the Service Provider shall be pre-approved by the Det 9/CC or designated representative.

3.1.1. Facilities. The Government will provide the facilities on Luke AFB AZ within buildings #413, #414, #415, and #417. The Government furnished facilities (GFF) were inspected and are in compliance with the Occupational Safety and Health Act (OSHA).

3.1.2. Materials, Parts and Supplies. The Government will provide the materials, parts and supplies identified during the initial joint inventory, per paragraph 3.3.1.

3.1.3. Equipment and Tools. The Government intends to provide all tools and equipment necessary to meet the Det 9 ACC TRSS mission. The Government will provide the equipment and tools identified during the initial joint inventory, per paragraph 3.3.1. The Service Provider shall manage Government provided equipment and tools in accordance with all guidance in Appendix 2, and existing local procedures and policy directives. Each employee will lock their personally issues tools, and common shop tools will be locked up separately in accordance with shop operating procedures.

3.1.4. Furnishings and Miscellaneous. The Government will provide the furnishings and miscellaneous items identified during the initial joint GFP inventory, per paragraph 3.3.1.

3.1.5. Travel. In the event the Government requires the contractor to travel in performance of this contract, the contractor shall be reimbursed under a separate “Cost Reimbursable Travel” contract line item. The Det 9/CC or designated representative shall coordinate on all travel requests with the Contract Site Manager who will fill out the TDY travel request. The contractor shall submit all travel requests to the HQ TRSS COR/Program Manager on a request form provided by the HQ TRSS COR/Program Manager. The travel funds shall cover travel costs to include airfare, lodging, per diem, car rental and authorized expenses in accordance with the FAR Part 31.205-46, Travel Costs.

3.1.6. Purchasing Supplies and Services. In the event the Government directs the contractor to purchase supplies and/or services in the performance of this contract, the contractor shall be reimbursed under a separate “Cost Reimbursable” contract line item. The Government will provide specific item descriptions and quantities when supplies purchases are needed. The contractor shall submit with the original invoice all receipts before Government acceptance of any costs will be made. The COR is responsible for reviewing all purchases. The Government will retain ownership of any purchases. The following procedures for purchasing shall be followed:

3.1.6.1. $3,000 or Less. The Contractor shall solicit a minimum of two competitive quotes from different sources for items with an extended price of $3,000 or less, and forward it to the Det 9/CC or designated representative before purchasing. The Det 9 will provide an independent cost estimate submitted in writing to the COR. (If fewer than two sources exist, an appropriate justification must be submitted to the Contracting Officer.) If the difference between the government estimate and the lowest quote is less than or equal to 10%, the Contractor may purchase the item at the lowest price without separate specific approval. If the difference exceeds 10%, the contractor must obtain approval from the Contracting Officer before purchasing.

3.1.6.2. Purchasing supplies over $3,000. The Contractor shall solicit a minimum of three competitive quotes from different sources for items with an extended price over $3,000, and forward it to the Det 9/CC or designated representative before purchasing. The Det 9 will provide an independent cost estimate submitted in writing to the COR. (If fewer than three sources exist, an appropriate justification must be submitted to the CO.) If the difference between the government estimate and the lowest Contractor quote is less than or equal to 5%, the contractor may purchase the item at the lowest price without separate specific approval. If the percentage difference exceeds 5%, the Contractor must obtain approval from the Contracting Officer before purchasing.

3.1.6.4. Examples of commodities and services which may be required under this contract include: Fabrication tooling/supplies/equipment, material handling supplies/equipment, shipping/storage products, simulated or non-functional aerospace components, computer/electronic components, design/development software/hardware equipment, custom components, commercial-off-the-shelf supplies, metal treatment applications such as anodizing, powdercoating, painting, and sealing, graphics, decals, poster boards, pamphlets, checklists, magnetic backed graphics, animations, 3D renderings, CAD/CAM models, manufacturing/production software, customized operating system software, displays, touchscreens, computer input and output devices, circuit board manufacturing, circuit board populating, laser etching, engraving, 3D printing of metals, plastics and other materials.

3.2. Government Furnished Services (GFS). The Government will provide the GFS listed below for exclusive use in accomplishing services described in this Performance Work Statement (PWS).

3.2.1. Utilities. Electricity, water, heat, and sewage service.

3.2.2. Communication Services. Includes communications services and telephone equipment.

3.2.2.1. Conditions for Local Area Network (LAN) Use.

3.2.2.1.1. Communication services are subject to monitoring.

3.2.2.1.2. The Service Provider shall only connect Government furnished ITEC hardware/software to the Government LAN.

3.2.2.1.3. The Service Provider shall ensure Government furnished ITEC remains physically connected to the Government LAN and powered on to facilitate automatic software updating.

3.2.2.1.4. The Service Provider shall use e-mail in accordance with AFI 33-119, ELECTRONIC MAIL (E-MAIL) MANAGEMENT AND USE.

3.2.2.1.5. The Service Provider shall use internet access in accordance with AFI 33-129, Web Management and Internet Use.

3.2.2.2. The Government will:

3.2.2.2.1. Operate, maintain, support, and manage the base network control center operations environment and infrastructure which includes transmission, switching, network management, equipment, and facilities that support the base.

3.2.2.2.2. Provide network security and services to include e-mail and web access.

3.2.2.3. The Service Provider shall:

3.2.2.3.1. Notify Government of requirements and comply with Government directives, policies, and procedures.

3.2.2.3.2. Local Area Network Services. The government shall provide LAN services. The contractor shall be held accountable for all actions that he or she initiates while on the network and shall conduct his or her business IAW all Air Force, Air Combat Command and local base instructions, manuals and policies. Any conduct that does not adhere to sound or just network usage as stipulated in official guidance shall cause revocation of all network privileges. The contractor shall allow all computer hardware/software to be inspected by Air Force personnel to ensure compliance with this contract and Air Force instructions, manuals and policies.

3.2.3. Custodial Services. Includes janitorial and cleaning services for customer-occupied or customer-used facilities and areas. Custodial services are NOT provided for all areas of the GFF. Custodial services are NOT provided for buildings #413, and #414. The Service Provider shall be responsible for all other custodial services necessary to maintain the GFF in a clean, orderly and safe condition.

3.2.3.1. The Government will:

3.2.3.1.1. Provide janitorial and cleaning services for Service Provider occupied and used facilities as identified in the custodial services contract.

3.2.3.2. The Service Provider shall:

3.2.3.2.1. Comply with Government directives, policies and procedures to receive required support services.

3.2.4. Entomology Services. Includes abatement and control measures directed against insects, rodents, weeds, fungi, and other animals or plants that are determined to be undesirable in buildings, equipment, supplies, and on grounds. This service does NOT guarantee elimination of pests within GFF.

3.2.4.1. The Government will:

3.2.4.1.1. Provide support and services listed above in the category of description to same degree as provided to base organizations.

3.2.4.2. The Service Provider shall:

3.2.4.2.1. Request support upon detection of infestation.

3.2.5. Mail Postage Service. Includes postage and fees for official mail and application thereof. Applicable only to the Base Information Transfer Center (BITC). The Service Provider shall pay for postage and fees upon notification of discontinuance of BITC services, which occasionally occurs at the end of the fiscal year.

3.2.6. Occupational and Industrial Health Services. The Government will provide OSHA and AFOSH approved shop level personal protective equipment, and respirator fit check(s).

3.2.6.1. The Service Provider shall:

3.2.6.1.1. Comply with pollution prevention initiatives and hazardous waste reduction.

3.2.6.1.2. Comply with Occupational Safety Health Administration, Air Force Occupational Safety Health, base instructions, policies, guidelines, and requirements.

3.2.6.2. The Service Provider may purchase and utilize, at their expense:

3.2.6.2.1. Individual personal protective equipment such as prescription safety glasses, safety shoes or boots, orthotic safety shoes, welding jackets and masks, hearing protection, and gloves, provided all equipment is OSHA/AFOSH approved, and approved by the Det 9/CC or designated representative.

3.2.7. Refuse Collection and Disposal. Includes collection and disposal of trash and waste materials. The Service Provider shall NOT dispose of prohibited items in refuse containers to include, but not limited to: paint, petroleum, oil filters, hydraulic filters, hazardous waste, tires, batteries, flammables, and liquids.

3.2.7.1. The Government will:

3.2.7.1.1. Provide support and services listed above in the category of description to same degree as provided to base organizations.

3.2.7.2. The Service Provider shall:

3.2.7.2.1. Advise the Government of any special requirements.

3.2.7.2.2. Participate in the Base Recycle Program IAW applicable directives.

3.2.7.2.3. Collect materials that can be recycled, including precious metals, paper, aluminum, plastics, etc.

3.2.8. Emergency Services. There are no emergency medical services available on Luke Air Force Base. The emergency phone number for medical, fire, and law enforcement is 911.

3.2.9. Common Use Facility Construction, Operations, Maintenance, and Repair. Includes construction, alteration, operation, maintenance, and repair of common use infrastructure (e.g., roads, grounds, surfaced areas, structures, real property, and installed equipment). Also includes common benefit signs, energy consumption, snow removal, street cleaning, and installation beautification projects.

3.2.9.1. The Government will:

3.2.9.1.1. Provide support and services listed above in the category of description to same degree as provided to base organizations.

3.2.9.2. The Service Provider shall:

3.2.9.2.1. Comply with building managers direction and Air Force directives that govern occupancy and use of assigned facilities.

3.2.10. Environmental Cleanup. Includes collection, clean-up, transportation, and disposal of hazardous material.

3.2.10.1. The Government will:

3.2.10.1.1. Provide support and services listed above in the category of description to same degree as provided to base organizations.

3.2.10.2. The Service Provider shall:

3.2.10.2.1. Clean-up and disposals will be accomplished utilizing environmentally and legally accepted methods. (See Environmental Compliance for procedures).

3.2.10.2.2. In the event an incident from activity operations caused by the Service Provider results in an adverse environmental impact, the Service Provider will bear financial responsibility for cleanup, transportation, disposal, and restoration costs.

3.2.10.2.3. Comply with applicable federal, state, and local laws as well as Air Force directives and Luke AFB Plans that govern the collection, clean-up, transportation, and disposal of hazardous materials.

3.2.11. Facility Maintenance and Minor Repair. Includes routine and cyclical preventive maintenance and minor repairs required to preserve or restore real property so it may be used for its designated purpose.

3.2.11.1. The Government will:

3.2.11.1.1. Provide preventive maintenance and repair of real property installed equipment.

3.2.11.1.2. Permit authorized personnel access to the self-help store.

3.2.11.1.3. Provide training to building managers as required by directives.

3.2.11.1.4. Analyze computer systems equipment operation energy requirements.

3.2.11.2. The Service Provider shall:

3.2.11.2.1. Coordinate maintenance requirements.

3.2.11.2.2. Be responsible for expenditures exceeding normal fair wear and tear, painting for appearance, or work considered desirable but not essential.

3.2.11.2.3. Request maintenance and obtain Civil Engineer approval before removing or relocating Real Property Installed Equipment (RPIE).

3.2.11.2.4. Designate in writing a list of personnel authorized access to the self-help store.

3.2.12. Fire Protection. Includes all normal services related to fire protection and fighting operations, alert service, and rescue operations. Also, includes inspections for fire hazards, servicing of portable extinguishers, and related training programs.

3.2.12.1. The Government will:

3.2.12.1.1. Service portable extinguishers for facilities.

3.2.12.1.2. Provide support and services listed above in the category of description to same degree as provided to base organizations.

3.2.12.2. The Service Provider shall:

3.2.12.2.1. Comply with evacuation and fire protection directives and schedules.

3.2.13. Mail Service. Includes collecting, accepting, sorting, routing, and delivery of official mail on DoD Installations and in DoD owned or leased facilities.

3.2.13.1. The Government will:

3.2.13.1.1. Establish procedures for delivery of incoming mail and/or pick-up mail and local distribution IAW DOD 4525.8-M System for Military Mail.

3.2.13.2. The Service Provider shall:

3.2.13.2.1. Make internal distribution and comply with Government directives, policies, and procedures to receive and dispatch certified, registered, and classified correspondence.

3.2.14. Safety. Includes operation of safety programs, educational support, and promotional efforts.

3.2.14.1. The Service Provider shall:

3.2.14.1.1. Assist in the investigation of ground and explosive mishaps.

3.2.14.1.2. Conduct spot safety inspections of Service Provider facilities and operations.

3.2.15. Telecommunication Services. Provide certified technical solutions for telephone/cellular requirements.

3.2.15.1. Conditions for Telephone Use.

3.2.15.1.1. Communication services are subject to monitoring.

3.2.15.1.2. The Government will NOT be responsible for charges for unauthorized long distance telephone calls.

3.2.15.1.3. The Service Provider shall NOT accept any collect telephone calls.

3.2.15.1.4. The Service Provider shall coordinate changes in services and handset locations with the Det 9/CC or designated representative.

3.2.15.2. The Government will:

3.2.15.2.1. Provide copies of current telephone directories on same basis as base population.

3.2.15.2.2. Provide certified technical solutions for fixed telephone requirements. Provide telephone requirements processing training to unit Telephone Control Officer. Provide routine telephone requirements and maintenance. Exceptions include specialized equipment purchases; paging systems, call management systems, voice mail systems, and optional cabling jobs. Forward certified technical solutions and costing to the requesting agency for funding.

3.2.15.3. The Service Provider shall:

3.2.15.3.1. Appoint a unit Telephone Control Officer (TCO) and provide a letter of appointment to appropriate office at the 56 CS. PINs will be utilized for all long distance calls placed from base telephone lines; TCOs will be provided instructions. Users will comply with monthly requirements procedures to validate long distance calls. Submit telephone requirements using the web based telecommunications management system. Provide the base operator with updates of office symbols and telephone numbers for inclusion in the base telephone directory.

3.3. General. The Service Provider shall operate and perform all services described in this PWS from the GFF on Luke AFB AZ unless accomplishing services described in this PWS at a customer’s site. The Service Provider shall NOT remove Government property from GFF for non-contract related purposes. The Service Provider shall NOT make alterations to GFF without written permission from the Det 9/CC.

3.3.1. Joint Inventory. The Service Provider and Government representative(s) shall jointly complete inventories of all materials, supplies, parts, equipment, and tools provided to the contractor. An initial inventory shall occur during the Phase-In Period (see PWS paragraph 4.11.1.). Annual inventories shall occur within 10 work days prior to the contract award date. A concluding inventory shall occur no later than 10 work days prior to the contract completion date.

3.3.1.1. Inventory Documentation. The Service Provider shall acknowledge in writing receipt of the initial joint inventory. The Service Provider and the Government representative shall certify their agreement to the condition and working order of the tools and equipment on, or as an attachment to, the inventory list. In the event of a disagreement between the Service Provider and the Government representative on the condition and/or working order, the disagreement shall be referred to the TRSS COR and Contracting Officer (CO) if required. The Service Provider shall forward a copy of the initial joint inventory list to the Det 9/CC or designated representative and CO.

3.3.1.2. Inventory Updating. The Service Provider shall maintain custody of the initial joint inventory and update it as changes occur for the duration of the contract. The Service Provider shall forward a copy of the update inventory list, with changes indicated, within the first week of each fiscal quarter to the Det 9/CC or designated representative and TRSS COR.

3.3.2. Government Property Maintenance, Repair, and Replacement. The Service Provider shall maintain all Government provided property in a clean, presentable, serviceable and safe condition in accordance with manufacturer’s and/or Government instructions. The Government shall replace tools and equipment as they become unserviceable and uneconomical to repair, unless Service Provider neglect is determined. The Government will retain ownership of the replacement property. The Service Provider shall return all provided property to the Government in the same condition as received, with the exception of normal wear and tear and approved modifications. The Service Provider shall maintain GFF in compliance with OSHA requirements.

3.3.3. Disposition of Property. The Service Provider shall coordinate with the Det 9/CC or designated representative for disposition instructions of Government property no longer considered necessary or usable.

3.3.4. Lost/Damage Report. The Service Provider shall submit a report of lost or damaged Government property to the Det 9/CC or designated representative within 1 work day of detection. The report shall include details such as, but not necessarily limited to, the property lost or damaged, estimated time of loss or damage, circumstances leading to the loss or damage, location, individuals involved, mission impact, and plan for replacement or repair. The Service Provider shall fully cooperate with Government investigators in the case of lost or damaged property.

3.3.5. Grounds Maintenance. The Service Provider shall maintain the grounds surrounding the GFF, from the facility walls out to the paved surface of the adjacent roads. Maintenance shall include, but not limited to, picking up of debris; sweeping entry ways, sidewalks, patios, and curbs; and cleaning cobwebs from external walls.

3.3.6. Conservation of Utilities. The Service Provider shall ensure employees practice utility conservation and prevent the waste of utilities. The Service Provider shall ensure lighting is used only in areas where work is actually being performed. The Service Provider shall ensure employees do NOT adjust equipment controls for heating, ventilation, and air conditioning systems. The Service Provider shall report facility maintenance actions that adversely affect the conservation of utilities to the Facility Manager(s) within 2 hours.

SECTION 4

GENERAL INFORMATION

4.1. Service Provider Personnel.

4.1.1. Appearance. Service Provider personnel shall present an appropriate business appearance and be easily recognizable as Service Provider employees. All Service Provider employees shall wear Service Provider provided identification visible above the waist and whenever on duty at any Government installation. The identification shall include as a minimum, the employer’s name, the employee's picture, and the employee’s name.

4.1.2. Language. Reading, interpreting, and discussing requirements along with extensive interaction with customers is an integral part of the Service Provider’s duties. Therefore, all Service Provider personnel shall be fluent in reading, writing, speaking, and understanding English.

4.1.3. Security Clearances. All Service Provider employees shall possess at least a SECRET security clearance in order to perform work on the contract.

4.1.4. Safety. The Service Provider and all employees shall comply with all OSHA and AFOSH standards when performing services required in this PWS. The Service Provider shall equip employees with and maintain required Personnel Protective Equipment (PPE).

4.1.5. Working Conditions. Services may require…