Attachment 4 Past Performance Questionnaire.pdf

PRESENT / PAST PERFORMANCE EVALUATION QUESTIONNAIRE

ELEVATOR MAINTENANCE SERVICES FAIRCHILD AFB, WA

SOLICITATION NO: FA462020QA200

1. Your assistance is respectfully requested in providing information on the attached performance questionnaire. The importance of your opinion cannot be overstated. This survey measures the present/past performance of prospective offeror for providing Elevator Maintenance Services at Fairchild AFB, WA.

2. INSTRUCTIONS FORM COMPLETION: Please fill this questionnaire in by hand or type, and please email the results to the Contracting Officer (s), Zachery W. Ray at zachery.ray.2@us.af.mil, and to the Contract Specialist, Clifford Dockter at clifford.dockter@us.af.mil. Email submissions are preferred. You can also return by mail to the following address:

92 CONS/PKA

Contracting Officer Attn: Zachery Ray 110 W. Ent St Fairchild AFB WA 99011

3. Please direct questions to Zachery Ray (509) 247-2608. Your Participation is greatly appreciated.

4. PLEASE RETURN NO LATER THAN: 17 February 2020, at 2:00 PM (Pacific Time)

Section A: Contractor Information.

Contractor’s name and address:

a. Point of Contact:

b. Phone #:

c. Contract Number:

d. Project Title:

e. Period of Performance:

SECTION B: RESPONDENT INFORMATION

a. Respondent’s name and address: Organization: _

Address:

City: _ State: _ Zip: _

FA462020QA200

Attachment 4

Past Performance Questionnaire (PPQ)

b. Respondent’s Name and Title:

Signature:

c. Commercial Phone #: DSN Phone #:

Fax #: E-Mail:

d. Contract Type:

e. Award Amount: $ Final Amount: $

f. What was the job title for this project?:

What were the scope and major functions performed under this contract?

If you have questions regarding this questionnaire, please call Zachery Ray @ 509-247-2608.

For any ratings less than satisfactory rating, please provide explanation in Remarks section below.

1 2 3 4 Unsatisfactory Marginal Satisfactory Very Good

Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains a serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

Performance does not meet some contractual requirements. The contractual performance of the element or sub-element being evaluated reflects a serious problem for which the contractor has not yet identified corrective actions.

The contractor’s proposed actions appear only marginally effective or were not fully implemented.

Performance meets contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory

Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance of the element or sub-element being evaluated was accomplished with some minor problems for which corrective actions taken by the contractor was effective.

FA462020QA200

MANAGEMENT PERFORMANCE:

1. How well did the contractor coordinate daily work including picking 1 2 3 4 N/A up all official outgoing mail, sorting, consolidating, and applying correct official metered postage?

2. How well did the contractor work with UPS, FedEx, FedEx Ground, and the USPS?

1 2 3 4 N/A

3. How effective was the contractor in maintaining professional business relationships with government personnel and in resolving contract issues?

1 2 3 4 N/A

TECHNICAL PERFORMANCE

1. How effective was the contractor at maintaining and operating the Official Mail Center (OMC)?

1 2 3 4 NA

2. How well did the contractor make timely distribution of mail by adhering to the scheduled distribution rout?

1 2 3 4 N/A

3. How well did the contractor perform customer service responsibilities to include answering inquiries, resolving complaints, providing forms, and conducting briefings?

1 2 3 4 NA

4. How effective was the contractor at identifying damaged articles and ensuring they were properly endorsed?

1 2 3 4 N/A

5. Did the contractor submit reports in an accurate and timely manner? 1 2 3 4 N/A

6. Did the contractor offer competitive pricing on work order parts the company supplied

1 2 3 4 N/A

FA462020QA200

CORRECTIVE ACTION HISTORY:

1. Have there been any show cause or cure notices issued or legal actions taken? (circle one)

YES NO

If yes, please explain (e.g., inability to meet cost, performance, or delivery schedules).

2. If Contract Discrepancy Reports (CDR) were issued, were they addressed appropriately? If so, how? (circle one)

YES NO N/A

If yes, explain and indicate the status.

EVALUATION SUMMARY:

1. Overall evaluation of the contractor. (Circle one and explain.) 1 2 3 4

2. Would you enter into another contract with this contractor? (circle one)

YES NO N/A

If no, please explain.

Additional Remarks:

FA462020QA200