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ATTACHMENT 10: PAST AND PRESENT PERFORMANCE QUESTIONNAIRE
A. GENERAL INFORMATION: Please correct any information below known to be inaccurate:
Contractor’s Name: ____________________ Telephone Number: ____________________ Address: __________________________ Fax Number: _________________________ __________________________ Point of Contact: ______________________
| __________________________ |
| __________________________ |
(The government enters the following information based on list of references provided by the offeror. The offeror will enter this information if the solicitation requires him to submit questionnaires to the references.)
Project Title and Brief Description of Work: _________________________________________*
Contract Number Provided by Offeror: ___________________ Dollar Amount: _____________*
Contract Period or Dates of Performance Provided by Offeror: ______________________* Contractor performed as the Prime Contractor Sub-Contractor Key Personnel.
* Note: If offeror holds or has held other contracts with your agency/organization in the last 3 years, please complete separate evaluation forms for those contracts as well.
B. RESPONDENT INFORMATION:
Name of Respondent: _____________________ Title: ____________________________
| Address: _____________________ | Telephone Number: ___________________ _____________________________ | Fax Number: | _____________________ |
| _____________________________ | Email Address: _____________________ | | |
C. FAX COMPLETED SURVEY FORM TO: 402-294-0430. Please call Mr. Orin Henderson at (402) 232-5992 to advise him of the fax.
D. PERFORMANCE INFORMATION: Choose the appropriate letter on the scale (B, P, G, Y, R, and N) that most accurately describes the contractor’s performance or situation. PLEASE PROVIDE A NARRATIVE EXPLANATION FOR ANY RATINGS OF B, Y, or R.
Blue (Exceptional) Purple (Good) Green (Satisfactory) Yellow (Marginal) Red (Unsatisfactory) Neutral
Performance meets contractual requirements with many exceeded to the Government’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with no more than a few minor problems for which corrective actions taken by the contractor were highly effective.
Performance meets contractual requirements with some exceeded to the Government’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with no more than some minor problems for which corrective actions taken by the contractor were effective.
Performance meets contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the contractor were satisfactory.
Performance does not meet some contractual requirements. The contractual performance of the element or sub-element being assessed reflects a serious problem for which the contractor has not yet identified corrective actions or the contractor’s proposed actions appear only marginally effective or were not fully implemented.
Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains a serious problem(s) for which the contractor’s corrective actions appear or were ineffective.
Performance was not observed or not applicable to the current effort being reported against.
QUESTIONNAIRE
CONTRACTOR’S NAME: _______________ CONTRACT NUMBER: _______________
Note: Include this information on each page of the questionnaire form to ensure there is no mix up in information among contracts surveyed for respective primes/subs, etc.
Place an “X” in the appropriate column using the definitions matrix above.
| Architecture and Systems Engineering |
| B |
| P |
| G |
| Y |
| R |
| N |
| 1. |
| Implemented current standard processes/procedures for computer software design, operation, maintenance, upgrades, certification and configuration control |
| 2. |
| Software development was flexible, scalable, and extensible, for incorporation of new requirements as the program progressed |
| 3. |
| Followed and tailored mature processes, recognized by independent certification (e.g., Capability Maturity Model Integrated Software (CMMI SW) Level 3 or equivalent and ISO 9001), for the control for the management, development, testing and delivery of the software |
| 4. |
| Planned, accommodated, and implemented evolving technologies |
| 5. |
| Reengineered complex software functions and rewrote them into a modern language |
| 6. |
| Implemented responsive/flexible processes to improve quality and timeliness of support that reduced price and/or improved maintainability |
| 7. |
| Understood and implemented system engineering, software engineering, security engineering, integration planning, technical analysis/evaluation, configuration management, and interoperability assessments |
| 8. |
| Employed rigorous methods, processes and tools to effectively analyze, manage, control and implement requirements for systems/applications to include delivering promised functionality to the user on schedule |
| 9. |
| Demonstrated that software quality and information assurance was emphasized throughout the software development lifecycle, and processes were sufficient to ensure that the majority of defects were identified and resolved prior to delivery/fielding to the production environment |
| 10. |
| Conducted test and verification activities to ensure that all functional performance requirements were met |
| 11. |
| Possessed off-site computing environment with a Secret facility clearance which closely mirrored the customers facility |
| 12. |
| Software development process supported management of multiple, interdependent software configuration baselines |
| 13. |
| Planned/implemented/converted any large scale applications to a new complicated relational database structure or system |
| 14. |
| Used graphical mapping tools or graphical toolkits |
| 15. |
| Involved development of web services |
| 16. |
| Collaborated and worked efficiently with other contractors |
| 17. |
| Designed and created software to use distributed processing to enhance performance |
| 18. |
| Demonstrated experience/expertise in providing administration, maintenance, certification, and sustainment for systems, subsystems, and components |
| Staffing/Personnel |
| B |
| P |
| G |
| Y |
| R |
| N |
| 1. |
| Contractor was reasonable and cooperative in dealing with your staff (including the ability to successfully resolve disagreements/disputes) |
| 2. |
| Successfully responded to emergency and/or surge situations; unexpected additional tasking; and completed those tasks in timeframes required by the user (to include 24/7 support) |
| 3. |
| Successfully recruited, hired and retained personnel with required training, certifications, qualifications, and security clearances to support mission requirements throughout the lifecycle of each contract |
| 4. |
| Leveraged full corporate expertise, specialized skill needs, resources, reach back capabilities, and industry best practices to support mission requirements |
| 5. |
| Identified and resolved problems in an effective and timely manner with minimal Government involvement |
| 6. |
| Successfully provided the proper level of program management to manage the contractor workforce and workload, and to lead, manage and control the contract |
| 7. |
| Provided effective training and instructional material to instruct the customer in the use of software |
| 8. |
| Provided competent and user dedicated on-site support |
| 9. |
| Employed an adequate/effective quality control program and adhered to contract quality assurance requirements |
| 1. |
| Adequately staffed with qualified/skilled personnel on the first day of transition |
| 2. |
| Provided security clearances to personnel at contract start |
| 3. |
| Accomplished a smooth transition |
| 4. |
| Developed and implemented a transition plan that was thorough, reasonable, realistic and successful with no degradation in mission support |
| Small and Small Disadvantaged Business Participation |
| B |
| P |
| G |
| Y |
| R |
| N |
| 1. |
| Met or exceeded small business and small disadvantaged business goals set forth in the approved subcontracting plan |
| 2. |
| Effectively managed small business participation to meet technical performance |
| 3. |
| Quality/effectiveness of sub-contracted efforts |
| 1. |
| Accurately implemented Earned Value Management Systems (EVMS) and produced EV data to effectively manage the program |
| 2. |
| Used Cost and an Independent Variable (CAIV) methodology to effectively manage requirements |
| 3. |
| Accurately forecasted contract cost |
| 4. |
| Met forecasted costs, delivered on schedule and performed within negotiated contract costs |
| 5. |
| Alerted Government of unforeseen costs before they occured by identifying the cost driver and, when possible, implemented a corrective action plan to mitigate the problem |
| 6. |
| Provided accurate and timely cost reporting data |
OVERALL
| 1. |
| How would you rate the contractor's overall performance? |
| B |
| P |
| G |
| Y |
| R |
| N |
| 2. |
| Was the contractor ever issued a cure or show cause notice under the referenced contract? If yes, explain outcome below. |
YES / NO
| 3. |
| Is the contractor rated in CPARS? |
| YES / NO |
| 4. |
| Was this a competitive contract? |
| YES / NO |
Government Contracts Only: Has this contract been or will it be partially or completely terminated for default or convenience or are there any pending terminations?
| Yes____ | Default___ | Convenience___ | Pending Terminations___ |
| No ___ | | | |
If yes, please explain (e.g., inability to meet cost, performance, or delivery schedules, etc.)
NARRATIVE SUMMARY
Please discuss each and every response for which you indicated B (Blue/Exceptional), Y (Yellow/Marginal) or R (Red/Unsatisfactory) in response to the questions above or if you would like to elaborate on anything else that might be considered significant (use additional sheets, if necessary).
Would you have any reservations about soliciting this contractor in the future or having them perform one of your critical and demanding programs?
Please provide any additional comments concerning this contractor’s performance, as desired.