Attch 1 - Performance Work Statement - Revised.pdf

McGuire/Dix/Lakehurst NJ

PERFORMANCE BASED WORK STATEMENT (PWS)

1.0 DESCRIPTION OF SERVICES

1.1 SCOPE OF WORK

1.2 REQUIREMENTS

1.2.1 Base Mission Requirements

1.2.2 Accident/Incident Reporting and Investigation

1.2.3 Sub-Contractor Compliance

1.2.4 Base Civil Engineering Work Clearance Requests

1.2.5 Personnel Qualifications

1.2.6 Key Personnel Listing

1.2.7 Continuation of Mission Essential Services During Crisis

1.2.8 Contractor Manpower Reporting (CMR)

1.2.9 Conformance with Environmental Management Systems (EMS)

1.3 MONTHLY OPERATE AND MAINTAIN (O&M) REQUIREMENTS

1.3.1 Perform Telephone Switch System Maintenance

1.3.2 Perform ISP and OSP O&M

1.3.3 Preventive Maintenance Inspections (PMIs)

1.3.4 System and Service Outages and Trouble Calls/Tickets

1.3.5 Alarm Notification

1.3.6 Cable Location, Staking, and Marking

1.3.7 Collection of Communication Feature Data (CFD/Global Positioning System Service Data (GPS)

1.3.8 System Cross-Connect and Disconnect Services

1.3.9 Voice Mail and Unified Messaging

1.3.10 Aerial cable services

1.3.11 Traffic Measurement and Analysis

1.3.12 Contractor Support Services

1.3.13 Technical Solutions

1.3.14 BTS Work Center Records

1.4 WORK ORDER REQUIREMENTS

1.4.1 Work Order Procedures

1.4.2 Work Order Classifications

1.4.2.1 Requirement Types

1.4.3 Required Information on Work Orders

1.4.4 Work Orders Subject to the Davis Bacon Act

1.4.5 Submittal of Completed Work Orders

1.4.6 SPECIAL PROJECT REQUIREMENTS

FOR

OPERATIONS AND MAINTENANCE SERVICES

BASE TELECOMMUNICATIONS SYSTEM (BTS)

AT

JOINT BASE MCGUIRE-DIX-LAKEHURST NJ

Revision 1, 18 JUNE 2025

McGuire/Dix/Lakehurst NJ

1.4.6.1 CONTRACTOR PROPOSALS

2.0 SERVICE DELIVERY SUMMARY (SDS)

2.1 DELIVERABLES

2.2 INSPECTION OF SERVICES

2.3 CONTRACT ACTION REPORT (CAR)

3.0. GOVERNMENT-FURNISHED PROPERTY AND SERVICES

3.1 AIR FORCE-PROVIDED SPARES\CONTACTOR LOGISTIC SUPPORT

3.2 BASE SUPPORT

3.2.5 LIST OF GOVERNMENT FURNISHED PROPERTY

4.0 GENERAL INFORMATION

4.1 SECURITY REQUIREMENTS

4.2 CONTROLLED UNCLASSIFIED (CUI) MATERIAL

4.3 SAFETY, SECURITY, AND ENVIRONMENTAL MEETING

4.4 ANTITERRORISM

4.5 TRAFFIC LAWS ...……………………………………………………………………………………………

APPENDIX 5.1 - WORKLOAD ESTIMATES ......................................................................................................... A5.1-1

APPENDIX 5.2 - ITEMS TO BE MAINTAINED BY THE CONTRACTOR ....................................................... A5.2-1

APPENDIX 5.2.A – MCGUIRE ANNEX .............................................................................................................. A5.2-1 APPENDIX 5.2.B – DIX ANNEX ........................................................................................................................... A5.2-13 APPENDIX 5.2.C –FT DIX RANGES ................................................................................................................... A5.2-30 APPENDIX 5.2.D –LAKEHURST ANNEX .......................................................................................................... A5.2-32

APPENDIX 5.3 - GLOSSARY AND ACRONYMS…… .......................................................................................... A5.3-1

APPENDIX 5.4 - VOICE SWITCHING SYSTEM (VSS) SUSTAINMENT .......................................................... A5.4-1

APPENDIX 5.5 - APPLICABLE DOCUMENTS ..................................................................................................... A5.5-1

APPENDIX 5.6 – GLOBAL POSITIONING SYSTEM SERVICE DOCUMENTS ............................................. A5.6-1

APPENDIX 5.7 – TRAFFIC MEASUREMENT & ANALYSIS TERMINOLOGY ............................................ A5.7-1

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1.0 DESCRIPTION OF SERVICES.

1.1 Scope of Work.

The Contractor shall provide all personnel, equipment, tools, materials, vehicles (including bucket truck and trucks able to traverse sand and uneven terrain), supervision, and other items and services necessary to provide highly reliable telecommunications and networked voice, video, and data services to support the mission of 87th Communications Squadron at Joint Base McGuire-Dix-Lakehurst, NJ, including the Ft. Dix Ranges. The Contractor shall perform monthly Operations and Maintenance (O&M) services required to ensure the Base Telecommunications System (BTS) is available 24 hours per day, 7 days per week. The BTS consists of voice & data services in a Converged (Internet Protocol) IP/Unified Capabilities (UC)/Time Division Multiplex (TDM)/Asynchronous Transfer Mode architecture including legacy telephone systems, Voice over Internet Protocol (VOIP) systems, the outside plant (OSP) and inside plant (ISP) systems, voicemail, cable mark-outs, and all associated equipment described in Appendix 5.2. The Contractor shall operate and maintain all BTS equipment and systems in accordance with (IAW) the original equipment manufacturer’s technical manuals and specifications. The 87th CS is in the process of migrating older telephone systems with VoIP systems. During this transition, the contractor is responsible for performing O&M for both the old and new telephone systems when provided by the government as GFE for up to the total number of telephone circuits listed in 5.2. Training and certification required to perform O&M on any new voice system shall be furnished by the government prior to the contractor performing O&M.

1.2 Requirements.

1.2.1 Base Mission Requirements.

Contractor shall be required to support base mission changes; major or minor BTS infrastructure modifications; and other support requirements necessary for the BTS to meet mission requirements. Missions are frequently interrupted by base exercises or actual ongoing base security events. Support requirements may originate from technology changes, hardware and software systems upgrade, reconfigurations, new or additional equipment, local area network (LAN) cable installations and upgrade and Dial Central Office (DCO) reconfigurations. This includes routing/diversity requirements and any other changes to the architecture that could impact or alter the base BTS. Contractor will be required to install telecommunications wiring in dormitories, military family housing, visiting airmen’s and officer’s quarters, temporary lodging facilities, other government facilities on the installation, and other communications systems and devices as directed by the Contracting Officer (CO) or Contracting Officer Representative (COR). BTS Contractor will also be responsible for approx. 89 dial-tones at BWI Airport in support of 305th APS, DET 1. Travel may be required and is not reimbursable through the government.

1.2.2 Accident/Incident Reporting and Investigation.

The Contractor shall record and report to the COR all available facts relating to each instance of accidental Government property damage or Contractor personnel injury.

The Contractor shall secure the scene of any accident and wreckage until released by

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the accident investigative authority. If the Government elects to conduct an investigation of the incident, the Contractor shall cooperate fully with the COR, CO, and other Government investigation personnel until the investigation is completed.

1.2.3 Sub-Contractor Compliance.

Contractor shall be responsible for ensuring subcontractors satisfy the requirements set forth in the contract.

1.2.4 Base Civil Engineering Work Clearance Requests.

Contractor shall complete a Base Civil Engineering Work Clearance Request, AF Form 103 and/or AF Form 332, prior to any trenching, digging, facility work; or manhole/handhole entry. Contractor will be required to obtain accounts for the electronic Digging Permit System provided by the base Civil Engineering. Contractor will be required to process Digging Permits for their own construction and process and sign off on Digging Permits that are submitted by others for the Communications portion of the permit. (Note: Base Civil Engineering shall be required to schedule and perform this type of work). Trenching excavation, confined spaces entry, confined spaces atmospheric testing/forced air ventilation, and marking/barricading of open trenches is to be performed IAW Occupational Safety and Health Act (OSHA) standards.

1.2.5 Personnel Qualifications.

The Contractor is solely responsible for ensuring sufficient personnel are assigned to this contract and all personnel are qualified and certified to perform the requirements listed herein, including those qualifications and certifications required by the Original Equipment Manufacturer (OEM) requirements, to maintain, install, or operate the equipment covered by this contract.

1.2.5.1 Contractor Identification.

Contractor employees shall identify themselves as contractor personnel by introducing themselves or being introduced as contractor personnel and displaying distinguishing badges or other visible identification for meetings with Government personnel. All contractor uniforms shall be provided by the Contractor and display the name of the company as it appears on the contract. Contractor uniforms must always be visible, including indoor and outdoor gear. In addition, contractor personnel shall appropriately identify themselves as contractor employees in telephone conversations and in formal and informal written correspondence.

1.2.5.2 Access to Base Network.

Contractor will be required to obtain a CAC (Common Access Card) for each individual working at JB-MDL. A CAC is required to access to the AF network & web-based systems. All contractors requiring access to the Air Force Network will comply with associated training and guidance.

1.2.6 Key Personnel Listing.

The Contractor shall provide a key personnel listing and contact information to the COR prior to commencing work and update information on a continual basis as changes occur to ensure it is always current and correct throughout the life of the

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contract. New Key Personnel listing will be submitted within 10 days of personnel changes. All personnel shall be proficient in understanding, reading, writing, and speaking the English language.

1.2.6.1 Personnel Requirements.

JB-MDL is a 42,000-acre area that spans 65 square miles, two counties, has over 3,933 facilities, 680 miles of underground/aerial cable, provides service to over 44,000 personnel and utilizes 21,500 active dial-tones. While the amount of work orders/trouble tickets will ebb and flow, it is intended there be personnel onsite and readily available for the unexpected and mission critical work orders/troubles/exercises that manifest throughout the day across all three bases. The positions covered in this PWS are in support of the current population and normal growth and exercises. The Contractor shall be required to support surges due to fluctuation of population that are the result of such requirements as training/exercises/deployments/redeployments or mobilizations, etc. at no additional cost to the government. The Ft. Dix Ranges typically have three surges during the year.

Historically, there are an average of 20-40 work orders and trouble tickets open at any one time on JB-MDL, with the highest open ticket count in the past 5 years being 95 tickets.

The Contractor shall provide an experienced team of telephone maintenance personnel to include the following onsite, full-time equivalent positions for the duration of this contract. Individuals on the team can only fill one of the key personnel positions. The Contractor shall submit qualifications of proposed personnel upon appointment to these positions and must demonstrate the personnel are qualified to fulfill the duties of the positions. The Contractor and the COR must agree to the personnel prior to appointment of the personnel. Any instance of unqualified or insufficient personnel will be remedied within 30 days.

At a minimum, the key personnel provided by the contractor are as follows:

Site Supervisor/Manager: The Supervisor shall have a minimum of 10 years of experience in telecommunications. The Supervisor will also have knowledge of requirements identified in sections 1.3 & 1.4. The Supervisor will have overall responsibility for the telephone maintenance personnel and be available to support and consult the CORs and COs as a representative for the contractor.

McGuire/Dix Switch Tech-Avaya UC Infrastructure Engineer: The contractor will provide one onsite, full-time equivalent Avaya CM10 Avaya UC Infrastructure Engineer, during regular duty hours, who is certified to operate and maintain the Avaya CM10 as specified in 1.3.1 and other switching equipment identified in appendix 5.2. This position must possess a minimum of 10 years of experience with the requirements in section 1.3.1.4 & 1.3.1.5. This position must meet the requirements of 4.2.2 and is responsible for training other team members to perform the same tasks. The government will not directly provide training and certification for this position.

Administrative Assistant (SCA 01020): The contractor will provide one Administrative Assistant onsite, full-time in the McGuire CO. The Administrative Assistant will support the Site Manager with all company and contract-related paperwork. This includes but is not limited to: CIPS work orders, Remedy/ESD/EITaaS Trouble Tickets, CAIRS updates, work order estimates, PID

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utilization reports, Tier III repair and return tickets, human resources, work order billing, personnel files, purchasing, payroll, etc. Additional duties include filing, taking phone calls, scheduling meetings, work order/estimate budgeting, research, preparation of briefings, and managing other day-to-day office tasks.

Lead Cable Splicer (SCA 23125): The contractor will provide one onsite, full-time equivalent cable splicer, during regular duty hours, who is responsible for all outside plant requirements identified in sections 1.3 & 1.4 on McGuire AFB. This position must possess a minimum of 10 years of copper and fiber cable splicing. This position must possess an AF Work Management Role to monitor, review and complete dig permits submitted to the 87th Communications Squadron by Civil Engineering via their web-based system. This position is expected to mark out approximately 250 dig permits per year on McGuire, with over 60% of the cables being direct buried. This position will oversee the dig permit process for the 87 CS and be the 87th’s liaison between other utility shops and the Comm Squadron for dig permits. Lead Cable Splicer will also attend the bi-weekly Dig Permit meetings held by CE. Frequency of meetings will depend on CE workload. The cable splicer will support all McGuire outside plant infrastructure requirements and provide detailed technical solutions as needed.

Ft. Dix Cable Splicer (SCA 23125): This site contains 1450 joint use poles and 243 dedicated communications poles for aerial cabling. The site also contains approx. 145 miles of aerial cables. The Cable Splicer will complete all lineman duties and will perform maintenance in accordance with 1.3 and 1.4. This employee will also be a cable splicer for the Range and Lakehurst AOR. This employee will support the dig permit process full time on Ft. Dix and the Range. This position is expected to mark out approximately 250 dig permits per year. The cable splicer will support all Dix, Range, and Lakehurst outside plant infrastructure requirements and provide detailed technical solutions as needed.

Lakehurst Switch Tech -Telecom Tech II (SCA 23932): The contractor will provide one onsite, full-time equivalent Avaya CM10 Switch Tech, during regular duty hours, who is certified to operate and maintain the Avaya CM10 as specified in 1.3.1 and other switching equipment identified in Appendix 5.2. Lakehurst Switch Tech will also oversee dig permits on Lakehurst and perform approximately 100-150 cable mark-outs per year.

Ft. Dix Switch Tech Bldg. 5321- Telecom Tech II (SCA 23932): The contractor will provide one onsite, full-time equivalent Telecom Tech II that will perform switch tech duties for the Ft. Dix Nortel MSL-100 and maintenance duties on the McGuire SL-100 as well. Ft. Dix Switch Tech will perform requirements such as 1.3 and 1.4, as well as maintain switching equipment in Appendix 5.2. The Nortel SL-100’s are scheduled to be decommissioned at the end of the Base Year.

Telecommunications Tech II (SCA 23932): The contractor will provide 1 onsite, full-time equivalent Telecom Tech II. Telecom Tech II will focus on 1.3.3.1, 1.3.3.4, 1.3.3.5, 1.3.7, and 1.4.

Telecommunications Tech I (SCA 23931): At a minimum, the contractor will provide a qualified team of 4 Telecom Tech I’s. One Telecom Tech I will be stationed at Lakehurst. Telecom Tech I’s will focus on requirements in 1.3.3.1, 1.3.3.4, 1.3.3.5, and 1.4.

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1.2.6.2 Incumbent Personnel

The contractor shall ensure a seamless transition in the transfer of workload from the incumbent contractor by cooperating to the extent required to permit an orderly transition. To ensure the continued success of JB-MDL’s mission, the government highly recommends the recruitment and hiring of incumbent personnel to retain critical knowledge as it relates to the base infrastructure.

1.2.7 Continuation of Mission Essential Services During Crisis.

IAW Defense Federal Acquisition Regulation Supplement (DFARS) clause 252.237.7023, it is determined that the O&M services in PWS section 1.3 are essential for Contractor performance during a crisis-situation. In the event of a crisis, additional areas may be identified by the CO. The Contractor may be required to support base mission changes; major or minor BTS infrastructure modifications; and other support requirements necessary for the BTS to meet mission requirements. Base exercises or actual ongoing base security events frequently interrupt missions. Support requirements may originate from technology changes, hardware and software systems upgrade, reconfigurations, new or additional equipment, local area network (LAN) cable installations and upgrade and Dial Central Office (DCO) reconfigurations. This includes routing/diversity requirements and any other environmental changes that could impact or alter the base BTS. The contractor must deliver a plan to provide mission essential services within 30 days of contract award.

1.2.8 Contractor Manpower Reporting (CMR)

The contractor shall report all contractor labor hours (including subcontractor labor hours) required for the performance of services provided under this contract via the government secure data collection site, the Enterprise Contractor Manpower Reporting Application (ECMRA) web site. The contractor is required to completely fill in all required data fields using the following web address: DoD Enterprise-wide Contractor Manpower Reporting Application (ECMRA) - OMB 0704-0491, and then click on the icon of the DoD organization that is receiving or benefitting from the contracted services.

Reporting inputs will be for the labor executed during the period of performance during each Government Fiscal Year (FY), which runs October 1 through September

30. Reporting inputs will be for the labor executed during the period of performance during each governmental fiscal year, which is 01 October through 30 September.

While inputs may be reported at any time during the FY, all data shall be reported no later than 31 October of each calendar year this contract is active. Contractors may direct questions to the Help Desk by clicking on: “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website.

1.2.9 Conformance with Environmental Management Systems (EMS) Pursuant to the Federal Acquisition Regulation (FAR) 52.223-5(c)(7), Pollution https://omb.report/omb/0704-0491

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Prevention and Right-to-Know Information, the Contractor is required to provide information to show compliance with the JB MDL EMS as described in Executive Order 132423 section 3(b) and 2(j), if the work performed contributes to a prioritized environmental aspect as identified by EMS. When a contract may potentially negatively impact the environment or affect an environmental aspect, the statement of work must reflect the specific requirements, operational controls, monitoring, and measurement, reporting requirements and training for which the contractor will be responsible. If the work to be performed is not identified as affecting or contributing to a prioritized aspect, this section simply provides notice that there is an existing EMS on JB MDL.

1.3 Monthly Operate and Maintain (O&M) Requirements.

Overall responsibility to properly operate and maintain the BTS shall rest with Contractor as described by the Maintenance Support Plan (MSP) (See 1.3.14.1) and the OEM’s recommended procedures. O&M actions include all actions taken by the Contractor to operate and maintain equipment, telephone systems, and telephone circuits in a serviceable condition or to restore it to a serviceable condition to include inspection, periodic testing, adjustment, and repair. The effort includes voice system software updates, replacement of defective circuit packs and Customer Premise Equipment (CPE), preventive maintenance IAW applicable publications and other routine work to optimize the life expectancy of the equipment and cable systems.

Work orders will be accomplished IAW Section 1.4. The Contractor shall not postpone or otherwise delay O&M efforts to accomplish work orders. The Contractor is responsible for completing both O&M and work orders simultaneously to ensure contractual timelines are met for both.

1.3.1 Perform Telephone Switch System Maintenance.

Contractor shall operate and maintain the system(s) identified in Appendix 5.2. The Government will measure the acceptable standard performance level by a determination of the total systems availability (up time) and reliability rating during any given month. A period of five minutes down time shall not be exceeded during any one-month period. All equipment or services installed by the Contractor shall automatically become part of the O&M services.

1.3.1.1 Contractor shall perform disk, cartridge, digital, or tape backup of each switching system weekly. When no database changes have occurred over a seven-day period, Contractor shall perform switching system backup.

1.3.1.2 Contractor shall perform System/Data Administration on all equipment and software associated with the BTS specified in Appendix 5.2.

1.3.1.3 Contractor shall perform software functions and translations for any trunk or circuit configurations required by on-base systems, or users; perform adds, moves, changes, deletes, and query of a circuit or system data: and provide trouble support for the Air Mobility Command (AMC) Telephone Operator Consolidated Call Center (TOCCC), service orders, records administration, features changes, and billing as a function of switch operations.

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1.3.1.4 The Contractor shall operate and maintain the Voice over Internet Protocol (VoIP) system(s), associated components, and VoIP Network functions as part of the BTS. This includes all required database administration such as (but is not limited to):

management; administration and maintenance; performing software functions (i.e.

number reclamation) and translations for any trunk, circuit or line configurations required by on-base systems or users; provisioning trunks, circuits or lines on VoIP Time Domain Multiplexing (TDM) gateways; apply information assurance configurations (i.e. VOIP STIGs, upgrades and patches); activation and assigning features; data administration, to include installation, relocation, and/or removal of circuits, lines and phones; trouble assistance; and, records administration. Contract technician(s) shall be trained and proficient in the subject matter described including but not limited to the following tasks:

Check Voice Protection System (VPS) Check/adjust ISE/ACS config SSH into phone set Check Personal Agent (PA) settings Login phone numbers Reboot devices Check phone set config Ping/Trace route from phone Verify Port settings on data switch with Net Support Flash/Reset phone firmware to factory settings, Reinstall firmware Packet capture to verify QOS and network packet loss Submitting tickets to VSS, function as POC on ticket, & performing touch maintenance such as creating, exporting, and sending debug logs to support

Monitor certificate expiration dates Create CSRs when needed Obtain Signing Authority Certificates Install certificates on phones & servers Push certificates to phones Install codecs Modify Linux Access Control list Capture and Analyze SIP messages Data switch OS upgrades Create/Modify SIP profiles Maintain Switchboard Operator related services Manage VoIP accounts/passwords Voicemail administration Manage Audio Codes MP800 and other SIP messages for call handling Manage Sun Servers for Audio Code interfaces SWACT active services Build or change SIP trunks Configure and execute backups Ensure connections with TMS (Telecommunications Management System)

DHCP O&M

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DNS O&M

SBC O&M

1.3.1.5 Commonly Used VoIP O&M Tools:

Filezilla Wireshark Putty AS SipLog tool ACSYSLog

JDM

EMSclient DHCP Software (GOV Furnished) TFTP software Staging laptop (GOV Furnished) Staging Cisco Switch (GOV Furnished) ACS (GOV Furnished) ISE (GOV Furnished) ACBootTP Windows Server 2008 on MX PC (GOV Furnished)

1.3.2 Perform ISP and OSP O&M.

Contractor shall maintain ISP and OSP cable and equipment as identified in Appendix

5.2 and IAW applicable documents listed in Appendix 5.6 of this PWS.

1.3.3 Preventive Maintenance Inspections (PMIs).

Contractor shall perform PMIs as required on all systems covered by this contract IAW OEM recommended or established schedules and/or manuals. Contractor shall elevate any problems and identify any trends to the COR in writing within one workday.

1.3.3.1 Manholes and/or Handholes.

The Contractor shall inspect 6 COR-accepted manholes per month. If the Contractor is working in a manhole not scheduled for a PMI in that month, the Contractor must correct any discrepancies before the job is considered complete. Then, the manhole will be counted in that month’s PMI schedule. Each manhole will be inspected for the following discrepancies and corrected:

• All cables will be identified and tagged. At each splice, tags will be placed on each side of the splice identifying each cable. In manholes with pull through cables, each cable will be identified with a tag.

• All cables will be racked to the manhole cable supports.

• All ducts (vacant or occupied) will be sealed.

• All manholes or handholes will be cleaned of mud, water and any other debris, (PWS) 11 including tree roots.

• Update the CVC database for the manhole or handhole and record all descriptive information for splices, cables, ducts and other communication features in the manhole or handhole.

1.3.3.2 Utility Pole Maintenance (Dedicated).

The Contractor shall inspect 20 dedicated communications poles listed in 5.2.5.B monthly, making sure to cover all 243 poles annually. The purpose is to ensure that poles are checked for serviceability. Poles deemed not serviceable will be replaced via work order. Each pole will be inspected for the following discrepancies and corrected:

• Inspect for decay, rot, damage, split wood, and general conditions affecting the life of the pole.

• Check the pole for setting and inspect the group around the pole for washout.

• Check the pole alignment.

• While climbing check steps and pole hardware for tightness, corrosion, defect, or damage.

• Clear away all the growth from around the pole and remove all vines that may have grown up on the pole.

• If possible, dig 8 to 10 inches of earth from around the pole to permit easy inspection of the butt from 4 to 6 inches below the ground line.

• Replace the earth and make a mound around the bottom of the pole.

• If the earth is insufficient to form a mound (drainage collar) obtain additional earth and use it for this purpose.

• Replace any stones removed against the pole when backfilling.

• Check the pole guys for proper location and clearance, inspect anchors and check pole and guy slippage, check guys for slack, defects, and tightness of all clamps and guards.

• Check to see that all guards are in place where required.

• Inspect for the correct size of guy wire IAW TM 11-2262-1.

• Record and complete need maintenance Record maintenance in log.

• Notify COR of any poles deemed not serviceable.

1.3.3.3 Aerial Cable Inspections.

100% of all aerial cables listed in 5.2.5B shall be visually inspected annually by the contractor. There are over 140 miles of aerial cable. Contractor will submit equal portions of aerial cables monthly, which equates to approximately 138 spans per month. The purpose is to ensure that cables meet horizontal and vertical clearances as well as standard construction requirements. Each span will be inspected for the following discrepancies and corrected:

• Check for proper location, clearances, defects, broken strands, and proper sag.

• Inspect all associated hardware for rust, corrosion, and tightness.

• Ensure the hardware is not damaging the cable.

• Inspect for missing rings or improperly space rings.

• Inspect for ring cutting and alignment.

• Inspect breaks and terminations in lashing wire.

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• Check for cable being supported at the poles with cable supports.

• Check clamps for cable creeping to see if they need to be tightened or reset.

• Cable bonds, electrical protection, and ground wire will be checked to make sure they are securely fastened.

• Inspect tree growth along the cable route. Record any trimming required; submit work order to trim to 8’ clearance from the cable.

• If trimming is not possible place tree guards.

• Inspect for cable bowing.

• Check joints, splices, patches, or other irregularities in the sheath.

• Check for dancing, which is excessive oscillation.

• Pay close attention to the cables exposed to strong crosswind.

1.3.3.4. Spare Conductor Test. Contractor shall perform a scheduled PMI test of spare conductors. PMIs shall test all spare conductors of at least one central office cable in each of the three DCOs per month. Test results shall be documented IAW PWS section 1.3.14.

1.3.3.5 Terminals. The Contractor shall inspect three COR-accepted terminals per month: one per base. The Contractor shall inspect each terminal for the following discrepancies and correct as required:

• Verify the correct location, number and cable count.

• Ensure cable is properly clamped to the wall and entrance conduits are sealed.

• Ensure cable is tagged correctly.

• Verify all working numbers in the facility and remove any unused numbers.

• Remove all unused cross-connects, including those outside the DCO.

• Ensure terminal is properly secured to the wall and is clean.

• Update Cable Database Management System (CDMS).

• Update the CVC database/TMS with descriptive information.

1.3.4 System and Service Outages and Trouble Calls/Tickets.

1.3.4.1 Contractor Availability. The Government shall be able to contact Contractor personnel 100% of the time. The Contractor shall respond in case of emergencies, outages, alerts and exercises, 24 hours a day, seven days per week. If contacted, the Contractor shall report for duty and provide services as necessary until the emergency, alert, or exercise is completed. This includes having the proper test equipment and vehicles on site at time of trouble. Normal business hours are 0730 – 1630, Monday – Friday, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. Telework is not authorized for this contract.

1.3.4.2 Inclement Weather. The Contractor is not considered Weather Essential;

and as such, the Contractor must follow base procedures for snow days, hurricanes, (PWS) 13 as well as other inclement weather events. Contractors are expected to comply with base directives unless otherwise notified by the CO/COR. Emergency telecom outages will be coordinated with the COR.

1.3.4.3 Scheduled Outages.

Contractor shall identify and coordinate verbally with the COR the need for any scheduled service outages. Such outages shall be scheduled to minimize inconvenience to users, based upon Government user work schedules. This may require working outside of normal duty hours. The user must release all affected equipment and circuits prior to any service disruption. Notification shall include the reason for the interruption, duration, start and stop times, and the equipment, lines, and buildings affected.

1.3.4.4 Restoration/Completion of Outages, Trouble Calls/Tickets.

Trouble tickets are assigned to the contractor in CIPS and/or Remedy/EITaaS. The COR will assign the category of the outage/trouble and establish the repair priority if an outage occurs. The Contractor shall respond on site or remotely and initiate repair actions within the specified time listed below from the time the COR advises the Contractor of the problem. However, exceptions to time limits may be allowed, with the written or verbal approval of the COR or CO, with appropriate justification. The Contractor shall restore services in the priority order determined by the COR. The Restoration Priority List (RPL) shall apply in the absence of the COR. The Contractor shall continue to work on repair actions until service is restored based on priority.

The Contractor shall work closely with the COR on all service or system outages, trouble calls/tickets, and notify the COR verbally or in writing upon restoration of service providing the time service was restored and a description of repair action. The Contractor shall coordinate with base Network personnel to restore any Internet Protocol (IP) phone set outages. Delays in Net Support could extend outage times and should be reported by contractor to the COR if due to government delays the repair actions cannot be completed in accordance with the categories.

The Contractor shall log the outage IAW the guidance in PWS section 1.3.14 (work center records). Contractor will be required to obtain an account in Cyberspace Infrastructure Planning Systems (CIPS), EITaaS and /or a locally established process to accomplish trouble tickets. Outage/trouble call categories are further defined as:

1.3.4.5 Emergency. Contractor shall respond onsite within two hours and restore service within eight hours unless otherwise approved by the COR verbally or/in writing. Expedition of parts and/or labor is required at no additional charge. If an outage/trouble significantly affects a mission, the COR may declare the outage/trouble as an Emergency. Emergency outages/troubles are classified as any of the following:

• Loss of over 75% or more of total call handling capability of any communications system

• Loss of any Primary or Secondary Crash System or any portion thereof

• Failure of one or more circuits listed in the Base RPL

• Affects security or emergency type operations, including Emergency

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Operations Center (EOC) & 911; as well as those affecting safety.

• Affect specifically identified events and/or exercises.

• Loss of a voicemail system

• Ft. Dix Range: Security Alarms/Ringdown Circuits to Include Fire, Ammo, Hotlines and Building Alarms, FEMA Requests, T1 Trunk Lines, All occupied Firing Ranges that have no communications, All occupied TOC Buildings that have no communications, Ammunition Supply Point Phones located on ASP, All VIPs in the Remedy ticketing system

1.3.4.6 Priority. Contractor shall respond on site within six hours or remotely and restore service as soon as possible but shall not exceed three workdays. Expedition of parts or labor may be required at no additional charge. Priority outages are classified as any of the following:

• Loss of over 25% or more of total call handling capability of any communications system

• Major alarm of any switching system identified in Appendix 5.2

• Loss of the Commanders Net or Land Mobile Radio (LMR) telephone/radio circuits

• Total loss of telephone service within a building IAW RPL or COR guidance

• Fiber troubles will be considered a priority. Fiber testing equipment and fiber fusion splicer must be readily available to test and complete the repair in the allotted timeframe.

1.3.4.7 Routine. Contractor shall respond onsite or remotely within 48 hours and restore service as soon as practicable but not to exceed five workdays. Expedition of parts and/or labor is not required. Routine outages/troubles are any other outage(s) not included in the above categories.

1.3.4.8 Outage/Trouble Cause Identification.

The Contractor shall determine if a recorded problem or system failure is attributable to the BTS or other causes. The Contractor shall immediately notify the COR if the malfunction is determined to be due to other causes (outside the Contractor-maintained system/equipment).

The Contractor may be liable for the cost of any third-party service calls or charges necessary to isolate and repair the problem if it is later determined that the cause of failure is related to the BTS or failure of proper O&M of the system.

1.3.5 Alarm Notification.

The Contractor shall comply with the details of its alarm monitoring method as documented in the Contractor’s MSP. Alarm notification shall not interfere with any Government-owned system. Alarm notification of the switch system(s) shall not require assistance from base personnel. Notification of switch outages shall not be through a continuous direct line to the switching system for security reasons. Remote diagnostics modems are authorized but must be disconnected when not in use.

1.3.6 Cable Location, Staking, and Marking.

Contractor will be responsible for marking out all dig permits across JB-MDL, which equates to approximately 600 dig permits per year. Contractor shall maintain access of the 87 CES Dig Permit Workforce Management website and approve dig permits online as well as take walk-in appointments for emergency dig permits. Each Central

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Office will be available for walk-ins daily. A Dig Permit log will be maintained on each site for COR inspection that will take place quarterly. Each site will have their own cable locator equipment available 24/7 for dig permits.

Contractor shall provide location, staking, and marking services on BTS encased or direct buried conduits/cable when requested by the COR or upon request via AF Form 103, Digging Permit Request. Contractor shall expect to mark approximately 300,000 feet of cable and 500 GPS features (Manholes, Pedestals, DB Splices, etc.)

per contract period and each option period (if exercised). Footages may be greater than 300,000 feet, as this is just an estimate based on prior dig permits. Contractor shall locate and mark buried cable within 5 feet on each side of the actual location of the cable/conduit, at ten-foot intervals, and at direction changes. The marking shall begin 5 feet from the point of entry into the work area/white flags and shall continue 5 feet past the point of exit from the work area/white flags. Each conduit in a duct bank shall be marked separately. Contractor shall notify the COR immediately if a cable or duct is considered “invisible,” or not markable due to no tracer wire. Adding tracer wire to a duct will be accomplished on a separate work order. Contractor shall complete location, staking and marking within the specified time listed below from the time the COR advises Contractor of the requirement. The contractor will use a mix of spray paint, cable stakes, and cable flags.

Processing/Marking of Dig Permits:

Emergency: Within two hours of notification.

Routine: Within seventy-two hours of notification.

Contractor will take detailed pictures of each mark out upon completion and make photos readily available to COR upon request. Contractor will monitor daily the active dig sites and notify the COR and 87 CES of any erroneous flag removals or illegal digging techniques within 1 hour of identification. Typically, flags and marks are to be maintained by the construction contractor, but BTS Cable Splicer will support the effort to help construction contractor in order to preserve any comm downtime due to flags not being in place or orange marks being erased. The Government will not pay for re-marking services, as this is covered within the 300,000 ft. yearly estimate. BTS Cable Splicer may choose to coordinate re-marking or changes of dig permit timeframes directly with 87th CE Dig Permit Liaison and COR. Contractor will respond within 1 hour to any cable that has been hit by another contractor during working hours and notify the COR and CE. Outside of working hours, cable hits will be considered an emergency mark-out and be coordinated with the COR. Water main breaks after working hours are considered an Emergency unless told otherwise by 87CES. Contractor will notify the COR and 87 CES of any hit cables at time of discovery if digging contractor is not on site, or if a contractor has dug outside the limits of the dig permit. Details reported to the COR will be the name and contact information of the digging/contractor company, and if there is an active signed dig permit.

Erroneous flag removals or illegal digging by others, including digging outside the limits of the permit: Notify COR within 1 hour of discovery.

Cables hits by other contractors: Respond to site, and notify COR and CE within 1

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hour.

Lead Cable Splicer will attend the bi-weekly Dig Permit meeting with 87th CE with the COR. No more than 1 instance of failure to provide support for this meeting.

1.3.7 Collection of Communication Feature Data (CFD/Global Positioning System Service Data (GPS).

Contractor shall create, update, and post changes to drawings, plant records or documents using the government provided forms, software, and web browser applications. Contractor shall load, edit, update, and maintain CSIR information in the CVC database. Contractor shall transfer to the CVC database all pertinent CFD information from administrative and maintenance. The Contractor shall update the CVC database with information from as-built drawings or other pertinent documents or electronic data pertaining to work done by third parties (organic or contractor).

Contractor shall collect geospatial CFD using GPS and record CFD for the staked features in the CVC database when an error is discovered while processing a digging permit. The contractor shall correct CVC. The Contractor shall collect and record CFD for up to 300,000 feet of cable and number of GPS features (Manholes, Pedestals, DB Splices, etc.) per base period and each option period. Contractor shall locate features using GPS to the geospatial accuracy specified in Appendix 5.6.5 and record the GPS portion of the CFD in the CVC database within ten duty days of collecting the data.

1.3.8 System Cross-Connect and Disconnect Services.

Contractor shall perform system cross-connect and disconnect services. All cross-connects and disconnects, which are required or incidental to the performance of O&M actions (including those outside of the DCO), shall be included as part of the O&M service and updated in TMS. Cross-connects which are associated with installation per work orders or to establish new services, shall be ordered separately.

1.3.9 Voice Mail and Unified Messaging.

The Contractor shall provide voice mail and unified messaging O&M. This includes but is not limited to management and administration of system network table and networking plan for multiple systems; additions; deletions; modifications to user’s mailbox; password resets; distribution list; holiday schedule tables; daylight savings time; synchronization with the phone switch; and proper functioning of the auto attendant feature. Functions also include diagnostic, maintenance, and minor programming changes on current software applications. System backup includes backup of system configuration, names, and print “list all” of database.

1.3.10 Aerial cable services.

The contractor shall repair and maintain the aerial copper and fiber optic lines and cables listed in appendix 5.2 to keep it in operational condition. Contactor will have bucket truck on site 24/7 for routine maintenance, work orders, and emergencies.

There are approximately 145 miles of aerial cable on JB-MDL. Actions include all actions taken by the Contractor to operate and maintain equipment and systems in a serviceable condition or to restore it to a serviceable condition to include purchasing of commercially available parts, inspection, periodic testing, adjustment, and repair.

Maintenance includes cables, messenger strand, guys and anchors, aerial splices and terminals, and water protection. All poles on JB- MDL are considered dedicated, (PWS) 17 joint, or non-joint utility poles. Contractor is responsible for maintenance routines on government-owned aerial communications cable. Pole Transfers, Removals, Trimming, or Installs will be accomplished via work order. The following vertical clearances must be maintained, as specified unless otherwise directed on all government-owned aerial cabling: Streets or roads – 18 feet (5.5 m), Driveways to residences and garages – 10 feet (3 m), Alleyways – 5.2 m (17 feet), Pedestrian walkways – 8 feet (2.4 m), Railroad tracks (measured from top of rail) – 27 feet (8.2 m). Horizontal Clearances for Poles/Aerial Cable, Fire hydrants, signal pedestals – 4 feet (1.2 m), Curbs – 6 inches (150 mm), Railroad tracks – 15 feet (4.6 m), and Power cables less than 750 volts (v) – 5 feet (1.5 m) or more.

1.3.11 Traffic Measurement and Analysis.

The Contractor shall perform traffic measurement and analysis within system capabilities and limitations and perform analysis and studies on the base switching system when requested by the COR. The information required by the contract must cover no less than a five-day period, (Monday-Friday, excluding holidays). The Government may also request measurement and analysis for a particular line or group of lines. (See 5.7)

1.3.12 Contractor Support Services.

1.3.12.1 Contractor Support for Government Engineering and Installation.

The Contractor shall provide technical support to include an interchange of information on technical parameters and capabilities of the BTS; location and identification of building terminals and communication rooms; and verification of cable record information as directed by the COR or CO. These efforts include setting of equipment options to determine proper operational conditions; restoration of service to existing equipment; establishment of service to new facilities;

establishment of service for existing facilities under renovation; transfer from one system to another system; and support of hardware and software upgrades.

1.3.12.2 Contractor Interface and Support for other Vendors.

The Contractor shall cooperate, share, and exchange routine or available technical and system equipment interface information with other vendors as directed by the COR.

Contractor shall program telephones, PRI’s, etc. in support of systems interfacing with the telephone system, i.e. Voicemail, E911, CAIRS, TMS, T-Metrics, etc. as directed by the COR, CA, or CO.

1.3.12.3 Workload/Status Meetings.

The BTS Manager shall attend daily meetings with the COR(s) to discuss status of current and future work orders, trouble tickets, outages, PMIs, or any other work/event that may impact contractual performance. The Contractor shall provide a list of work orders, trouble tickets, etc. for reconciliation upon request by the COR(s), Contracting Officer, or other personnel (approved by the CORs).

1.3.12.4 Design Review Meetings.

The Contractor shall review program or project drawings and provide comments

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concerning communications requirements within ten working days from receipt when requested by the COR. The Contractor shall participate in designated design review meetings identified by the COR. The BTS manager shall attend up to four local area design review meetings per month.

1.3.13 Technical Solutions.

Contractor shall perform detailed technical solutions for work intended to be performed under this contract upon receipt of written request from the COR. The technical solution includes a listing of those efforts/items required to complete the job using existing Contract Line Item Numbers (CLINS)/product identifications (PIDS) and shall be provided to the COR using the work order format specified in PWS Section 1.4. The Contractor shall provide the proposed solution to the COR within ten working days from receipt of requirement unless a longer period is agreed to by the COR and documented on the requirement.

1.3.14 BTS Work Center Records.

The Contractor shall develop and maintain BTS work center records. The Contractor shall update work center records within two duty days after completion of the associated task(s) unless specified differently within this section. All BTS records and documents established and maintained by the Contractor are Government property and shall remain at the site and be turned over to the COR for disposition upon contract completion. Failure to do so may result in withholding of final payment until all records are recovered or in a reduction in final payment for records lost or misplaced.

The Government requires electronic maintenance and storage of records, unless otherwise specified herein. The Contractor shall identify all acronyms, codes, abbreviations, signs and symbols used in each record. The Contractor shall use the same format for initial and all subsequent submissions of the same record unless otherwise approved by the CO. All records shall be readily available for review by the COR and CA, and other personnel (authorized in writing by the CO). The Contractor shall update all errors found or identified during review of the work center records.

Contractor shall develop, update and/or maintain accurate, complete, and readable work center records as listed below:

1.3.14.1 Maintenance Support Plan (MSP).

The MSP shall…