Pest_Control_PWS1_20160601.rtf

PERFORMANCE WORK STATEMENT

FOR

PEST CONTROL SERVICES

AT

JOINT BASE MCGUIRE-DIX-LAKEHURST

Joint Base McGuire-Dix-Lakehurst

REVISION 6

8 June 2016

PERFORMANCE WORK STATEMENT

FOR

PEST CONTROL SERVICES

AT

JOINT BASE MCGUIRE-DIX-LAKEHURST

1.0. Description of Services and General Information. Contractor shall provide all management, licenses/certifications, tools, supplies, equipment, labor, and transportation, to implement a government provided Integrated Pest Management (IPM) plan for pest control services at Joint Base McGuire-Dix-Lakehurst (JB MDL). Pest control services shall be performed in accordance with (IAW) all current applicable Air Force (AF) and Department of Defense (DOD) standards, and Environmental Protection Agency (EPA), Occupational Safety and Health Administration (OSHA) and State of New Jersey regulatory guidance on pesticide usage, disposal and applications. Service shall be performed in a manner that will ensure the health and general well-being of installation personnel, and effectively control pests. Area of service shall include Dix and Lakehurst only. All pest control service orders shall be submitted via Contractor supplied toll free telephone number, in person, in writing from the Contracting Officer Representative (COR), or government approved electronic communication.

1.1. Integrated Pest Management (IPM) Plan. Contractor shall adhere to the current JB MDL IPM plan, technical exhibit 4, and sections of AFI 32-1053 that apply to pest management operations. The IPM plan is updated and is approved by the Installation Pest Management Coordinator (IPMC) every year prior to implementation. Contractor shall review the plan annually as strategies or chemicals change for all pest control categories. All pesticide applications shall be recorded IAW government directed procedures.

1.1.1. The IPM plan establishes the strategy and methods for conducting safe, effective, and environmentally sound pest management. Contractor shall provide continuous monitoring, pest response and removal procedures, record keeping, warranties, pest education and communication to prevent pests and disease vectors. The IPM approach shall use targeted (effective and environmentally sound) methods including habitat/facility modification, biological/genetic/cultural control, mechanical/physical control, and, where necessary, the judicious use of the least hazardous pesticides in compliance with all federal, State, and local requirements.

1.2. Contractor Employees. Contractor and their employees shall comply with all base regulations at all times and shall conduct themselves in a professional manner. Contractor shall have a New Jersey certified pest control manager specifically assigned to support this contract. Contractor’s employee roster shall identify the primary and alternate manager or foreman and the Quality Control inspector and in each case, list their telephone numbers. Contractor site Foreman must provide cell phone number to the COR at the Pre-Performance Conference (PPC) for contact purposes. As required, Contractor shall provide updated copies of their employee roster to the COR. Contractor personnel performing pest control work shall be certified under the EPA Plan accepted in the State of New Jersey contained in the Pesticide Control Act for the Certification of Pesticide Applicators for the categories of pest control listed in Technical Exhibit 1. Contractor shall be available within one hour to meet with Government personnel, telephonically or in person, during business hours. Contractor personnel will not be permitted to apply any pesticide on Dix or Lakehurst without the appropriate certification. Application of pesticides shall be restricted to the level of certification held by Contractor employees. Proof of certification shall be carried at all times by Contractor personnel, while performing work under this contract. Certification required for each contract employee is shown in technical exhibit 1. Contractor’s pesticide applicators shall be re-certified in accordance with State of New Jersey for the categories of pest control to be performed.

1.3. Pesticides Mixing and Storage. All pesticides shall be stored and mixed off-base. All unused pesticides, empty pesticide containers and residue shall be disposed of properly at an approved off-base disposal area. Contractor shall provide the name of the state or local disposal site to the COR.

1.4. Environmental Compliance. Contractor is required to comply with all applicable Base, local, State and federal environmental laws and regulations, including JB MDL instructions concerning environmental protection, hazardous and toxic material, pesticide use and application, disposition, protective equipment, transportation, spills, and fires. Contractor shall be responsible for obtaining and complying with any required operating permits. Contractor shall be wholly responsible and liable for penalties, fines, or environmental damage claims that may be required or assessed by the local, State or Federal governments as a result of the Contractor’s performance, or failure to perform, during the course of this contract. The Government will inspect for environmental compliance at their discretion, and will notify the COR of any discrepancies found. In addition, contractor may be subject to contractual sanctions for environmental non-compliance including, but not limited to, termination, suspension, debarment and adverse past performance assessment. Contractor shall supply copies of Safety Data Sheets (SDS) and chemical labels to the contractor.

1.5. Notification of Environmental Spills. In the event Contractor spills or releases any un-permitted substance, hazardous substance or hazardous waste into the environment, Contractor shall immediately report the incident to the Fire Department (dial 911) and the COR. Contractor shall be liable for the costs of clean up and remediation of any spills or the release of such substance into the environment.

1.6. Materials. All materials used in the performance of services on the installation shall be in compliance with industry standards, local, federal and State laws, and will be used according to manufacturers' recommendations. Materials will be used for intended purposes and will be stored and utilized in accordance with industry standards. A list of all pesticides to be used for pest control services at JB MDL shall be submitted to the COR 30 days prior to the start of each contract year. Any request during the contract period to use unapproved pesticides will be forwarded to the Air Mobility Command (AMC) Pest Management Consultant (PMC) for approval for use. A list of all pesticides to be used for pest control services at JB MDL shall be submitted to the COR. Contractor shall only use pesticides from Federal listings approved by the Air Force Pest Management Board. All pesticides shall be approved by the State of New Jersey, and AMC PMC, prior to use on JB MDL.

1.6.1. The Contractor must provide data for daily pesticide use on DD Form 1532-1 and input said data into the Integrated Pest Management Information System (no later than 5 days after the end of each month). The Contractor must create an account in IPMIS, and it must be approved by the AMC PMC before entering data.

1.6.2. Contractor shall properly dispose of all wastes and empty material containers generated in the performance of this contract at a State or federally approved disposal site located off JB MDL.

1.7. Safety Requirements. Contractor shall conduct all work in a safe manner and in compliance with the Occupational Safety and Health Act (OSHA), federal and State requirements. If Contractor fails, or refuses, to promptly comply with safety requirements, the CO may issue an order stopping all or part of the work until satisfactory corrective action has been taken. No part of the time lost due to any such stop order shall be made the subject of claim for extension of time or for excess costs or damages to the Contractor.

1.8. Inspection by Regulatory Agencies. Contractor shall notify the COR immediately, by phone, of any inspection visit by an agent(s) of any regulatory agency. Contractor shall submit a written report to the COR by close of business of the work day following completion of the inspection or visit, to include the name, identification number, agency of the inspectors and the reason for the visit. Contractor shall submit a copy of any reports received from any regulatory agencies (including but not limited to the EPA and the State of New Jersey) to the COR. Such reports shall be submitted to the COR before close of business of the next work day after completion of the inspection or visit.

1.9. Citations. Citations for non-compliance shall be immediately reported to the CO. Contractor shall hold harmless and indemnify the Government from and against all claims, demands, violations, or liabilities whatsoever arising out of or in any matter predicated upon the conduct of the Contractor or any of the Contractor’s subcontractors.

1.10. Quarterly Performance Meetings. Contractor shall be available to meet periodically with multi-functional team members, other Government personnel as appropriate, to discuss the Contractor’s performance. The following issues shall be discussed: opportunities to improve the contract; any modifications required of the contract; unsatisfactory inspections and trends against each performance objective observed; positive performance; and steps taken by the Contractor to prevent unsatisfactory occurrences in the future. Contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends. The minutes of these meetings will be signed by the CO and any other signatures as deemed appropriate by the CO, distributed to the functional area and the contractor. Should the Contractor not concur with the minutes, Contractor shall provide written notification, within 10 business days, to the CO identifying areas of non-concurrence.

SERVICE SUMMARY (SS)

2.0. Contractor service requirements are summarized into performance objectives that relate to mission essential items. The performance thresholds briefly describe the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective PWS Para Performance Threshold Quality Control Plan (QCP). Contractor shall develop and submit a QCP within 30 days of contract start date and as changes to chemicals or strategies are made.

2.1.1 100 percent requirement Pest Control Services. Pests are under control IAW the JB MDL Integrated Pest Management Plan.

1.0.

1.1.

Technical Exhibit 4

No more than 3 discrepancies per month Animal Control Services and Animal Waste Cleanup and Screen Installation

2.2.7. 2.2.8.

No more than l discrepancy per month Pest Control Response Times. Contractor responds to required response times in the PWS Technical Exhibit 2

No more than 3 discrepancies per month Emergency Services. Contractor shall perform emergency services within 2 hours from time of notification 2.3.

No more than 1 discrepancy per month Pesticide Mixing and Storage. All pesticides shall be stored off-base. All unused pesticides, empty pesticide containers and residue shall be disposed of properly at an approved off-base disposal area 1.3.

0 discrepancies per month Pest Control Records and Reports. All IPMS Reports and Monthly Summary are submitted as required in the PWS

2.4. – 2.4.4.

100 percent requirement Contractor Employee Certification. Contractor shall have a New Jersey certified pest control manager specifically assigned to support this contract. Contractor shall be available within one hour to meet with Government personnel, telephonically or in person, during business hours 1.2.

100 percent requirement

2.1. Quality Assurance. The contract will be monitored by an appointed COR, DOD trained in the Pesticide Application categories covered in this contract. The Government will evaluate the Contractor’s performance by appointing a COR to monitor performance to ensure services are received. The COR will evaluate the Contractor’s performance through intermittent on-site inspections of the Contractor's QCP and from complaints from base personnel. The Government may inspect periodic tasks as completed or increase the number of inspections if deemed appropriate because of repeated failures discovered during inspections or because of repeated customer complaints. Likewise, the Government may decrease the number of inspections if performance dictates. The Government will also receive and investigate complaints from various customers located throughout the installation. All customer complaints will be submitted to the IPMC and the COR. However, the IPMC shall make final determination of the validity of customer complaint(s) in cases of disagreement.

2.1.1. Quality Control. Contractor shall develop, maintain, and implement a Quality Control Plan (QCP) and necessary quality control procedures to assure the requirements of the contract are performed in accordance with this PWS and established commercial standards. Contractor shall ensure inspection of facilities for pests, a customer service call/emergency response system for pest removal, and a continuous pest prevention education program for facility managers and food handling managers. As a minimum, Contractor shall develop quality control procedures that address the areas identified in Section 2, Service Delivery Summary. The Government, through the COR, shall periodically evaluate Contractor’s work performance in accordance with the specific contract performance requirements. Contractor shall identify their quality control representative in writing to the COR for notification and resolution of valid customer complaints or Quality Control issues.

2.2. Basic Services. Contractor shall provide Pest Control Services on all grounds, ranges, training areas, buildings and structures on Dix and Lakehurst (except family housing) only. Contractor will receive location maps after contract award. All quantities listed in the bid schedule are estimated quantities. Contractor shall be licensed by the State of New Jersey to apply restricted and non-restricted use pesticides in the State of New Jersey and in accordance with the DOD Plan for Certification and training of pesticide applicators in all appropriate categories to which the Performance Work Statement (PWS) specifies. Contractor’s personnel shall have valid certifications (technical exhibit 1) to apply restricted use pesticides upon contract award and throughout the duration of the contract. Contractor shall provide sufficient qualified personnel to perform the requirements of this contract, to insure continuous coverage at installations during regular working hours. Contractor shall not hire off duty civilian and military employees where employment would result in a conflict with DoD Directive 5500.07-R, “Joint Ethics Regulation”.

2.2.1. Common Pests. Common pests are described as any insect, invertebrate, arachnid, rodent, mammal, bird, or snake that causes an economic loss, or presents a hazard to Air Force property, personal health or morale. These pests include mice, rats, squirrels, gophers, birds, bats, ants, bees, snakes, mosquitoes, ticks, bed bugs, gnats, beetles, grubs, weeds, and spiders. This list is not all inclusive and shall not be considered to be a complete list of the pests the Contractor shall be responsible to control. Contractor shall insure applicators are trained in the proper and safe handling of snakes.

2.2.2. Monthly Food Facility Inspections and Treatment. Inspections of food service facilities and child care food facilities shall be accomplished on a monthly basis (list of facilities is Appendix E, Technical Exhibit 9). Contractor Treatments shall be performed prior to the facility opening, or at a time approved by the COR or Military Public Health. Contractor shall complete all requests for treatment/service within four hours of notification and shall coordinate all treatments performed at food service facilities and child care food facilities with the COR and Military Public Health. Contractor shall provide a written schedule one month prior to scheduled inspections to the COR. Inspections and treatments include all areas of the facility that have food preparation, storage or dining areas. These areas shall include adjoining rooms and openings to the exterior of the facility.

2.2.3. Pest Control for Commercial/Industrial Facilities. Contractor shall coordinate with the facility managers on pest management practices to keep pests under control using the least amount of pesticides and contact the POC of the service order/ facility manager/or alternate prior to any pest control actions.

2.2.4. Pest Control for Athletic Fields and Park Areas. Athletic fields and park area pest control service requests shall be approved in writing by the IPMC or the COR prior to work being accomplished. The control method used and notifications shall comply with approved Federal, State, County, DOD, AF and local regulations. Contractor shall start pest control actions within 1 duty day from receipt of written request from COR. Notifications shall be posted to advise personnel of pending actions a minimum of 24 hours before treatment and for at least 72 hours after pest control treatment is completed. Service will include posting notification of times personnel are not to enter the area. For control actions that are scheduled to be started after a weekend, notices shall be posted the last duty day before the weekend.

2.2.5. Hanta Virus Service. Contractor shall clean, disinfect, and certify area is free of all rodent feces and related contaminants. Service shall include posting notification of personnel to not enter. Contractor is responsible for proper disposal of all debris off base at Contractor expense. Contractor shall inspect for openings in the facility where pests can enter, and notify the facility manager in writing of any repairs required to prevent reoccurrence of infestation. All requests for hanta virus service shall be via written request from the IPMC or COR.

2.2.6. Mosquito and Larvae Control. Contractor shall perform treatment and ensure effectiveness of treatment of areas that have been identified as mosquito harborage and breeding areas by Military Public Health, IPMC, or the COR through surveillance techniques such as larvae dipping or setting adult mosquito traps.

2.2.7. Animal Control. Animals to be controlled include, but are not limited to, live or dead dogs, skunks, cats, rats, raccoons, squirrels, possums, snakes, and ground hogs. Contractor shall trap, transport and release live animals and remove, transport and dispose of dead animals. Contractor shall apply the appropriate burrow treatment for ground hogs. Contractor shall post signs around the treated area which are readable from a distance of fifty (50) feet. Handling of animals shall be in accordance with all applicable State and federal regulations and the Integrated Management of Stray Animals on Military Installations, (technical exhibit 5). Dead animals shall be removed, transported and disposed of in an approved off-site landfill. All domestic animals captured shall be transported to a suitable approved animal shelter as directed by the COR, this shall be a twenty four (24) hours, seven (7) day a week service. Wild animals shall not be released in populated areas. Contractor shall be responsible for gaining access to a given space within a structure to retrieve a live or dead animal. Access shall be through openings that can be made in the existing structure without cutting or damaging the structure. Contractor shall provide the necessary hand tools (screw driver, hammer, or pliers) and equipment needed to gain access. Only those portions of a structure which can be reassembled shall be dismantled by the Contractor. If access is not possible, Contractor shall notify the COR and the Government will arrange access. All feral and domestic animals shall be controlled on both installations as directed by the COR. Carcass removal shall be performed as Priority 1 service order action. Disposal shall be at an off-site facility. Contractor will be paid one additional unit for deer carcass removal. For live animal control, Contractor shall trap the animal in a humane manner and permanently remove within ten (10) days. Traps shall be of a cage type that will not harm the animal and shall be marked "CAUTION TRAP". Set traps shall be checked twice daily (morning and afternoon). Captured and released wild animals shall not return to the area where they were trapped. Evidence such as droppings, tracks, commodity damage, structural damage, grounds damage or actual sightings within thirty (30) days after capture and release shall indicate the quality standard has not been met. If a wild animal returns to the site of its capture and removal within thirty (30) days, Contractor shall trap the animal again, transport and release the animal off-site at no cost to the Government. If an animal leaves an area without being trapped, Contractor shall be reimbursed for setting and checking the traps only.

2.2.8. Animal Waste Cleanup and Screen Installation. Contractor shall remove animal waste from in and around buildings and restrict pests from re‑entering the building by installing screen material over openings in a structure. The primary source of waste for this work requirement is birds and bats. Animal waste includes droppings, carcasses, feathers, fur and nesting materials. Removal of stains is required when visible in locations such as exterior surfaces of buildings, interior living spaces and interior public spaces. Locations which do not require stain removal are unfinished, unoccupied attics or basements, spaces above suspended ceilings and crawl spaces. Loose materials such as insulation and soil which have been contaminated with animal wastes shall be removed with the waste. Insulation shall be replaced with cellulosic loose fill insulation. Contractor shall fasten screen over pest access openings. If an opening is too large to effectively be covered with screen, Contractor shall notify the COR and describe in writing or with a sketch the size and location of the opening. Screening shall be concealed as much as possible in locations visible to the residence. All building components moved during cleaning shall be put back the way they were found.

2.2.9. Weed Control. COR will make the determination which Dix and Lakehurst areas will be treated for weed or broadleaf control. Treatment shall control germinating plants for a period of 5 months. Ninety (90) percent of all weed spraying shall be completed by July 31st of each year. Areas to be treated include, but are not limited to all sign posts, utility poles, hydrants, wires, structures, fence line, gutters, and curbs. Methods of application may include fan spraying (square foot), pin nozzle type spraying (Linear foot), and boom spraying (acre).

2.2.10. SERVICE ORDERS: Service Order (S/O) work is pest control work other than the scheduled monthly inspections of food service facilities and child care food facilities. This work shall be accomplished by Contractor only when required in accordance with provisions described herein, and shall be accomplished as outlined below and in accordance with this section.

2.2.11. PRIORITIES: Priority breakdown is described in technical exhibit 2.

2.2.12. Contractor shall accept S/O's submitted by telephone, in person, or in writing from the COR. Contractor shall pick up the service order requests a minimum of (2) two times daily at Building 3104. Each request will include date and time of the S/O request, time Contractor was notified, the requester's name and telephone number, the location of the work, to include facility number and, when applicable, the specific room or area in a facility, the nature of the problem or work requested, the priority of the request and S/O number. When the Contractor receives an S/O by telephone, a hard copy will be available the next work day. Contractor shall schedule and accomplish all S/O's according to Technical Exhibit 2. When Contractor picks up S/O’s in person, he shall be required to sign as receipt of the S/O’s.

2.2.13. Contractor shall report to the COR any potential S/O work identified at any time by Contractor personnel. Contractor shall submit to the COR, in writing, a description of the problem, and the work required correcting the problem, unless the work is an emergency in nature. Contractor shall respond to and complete all S/O within the time frames specified in Technical Exhibit 2.

2.2.14 Contractor shall perform work as described on the S/O form. Contractor shall generate the required copies and distribute as follows: The original and one copy to the COR the following day after the S/O is completed; one copy to the customer after the work is completed; and one copy for the Contractor's file. Contractor shall ensure all information and the customer's signature is present, before any copy is distributed.

2.3. Emergency Services. Contractor may have to perform work at times other than the normal duty hours for emergencies. Contractor shall perform emergency services upon notification by the COR. Contractor shall provide an after hour emergency contact number to the COR. The definition for emergency service per DoDI 4150.07 is the control of medically important pests, including venomous arthropods and venomous snakes, which could affect human health, and pests which could cause damage to Government property. Contractor shall provide COR with a monthly quantity list of service calls.

2.4. Pest Control Records and Reports.

2.4.1. General. The contractor shall maintain a complete pest control record and reports using the Integrated Pest Management Information System (IPMIS) or other government provided computer generated software. The record shall provide all information required by DOD, AF, federal, State and local regulations. All reports shall have the Percentage of Active Ingredient used and for each chemical used.

3.1 Government Furnished Property.

The Government will provide the following items without charge to Contractor, for exclusive use on this contract:

3.1.1 The COR will assign the location for a Contractor owned trailer used for office space only. No storage of chemicals is permitted within the trailer.

3.1.2 Utility services will be metered for each utility involved, and all costs involved up to the point of connection to the Government owned supply systems shall be at Contractor’s expense. Final connection of Contractor supplied service laterals to existing Government owned supply systems will be made at Contractor’s expense. Water and electric at existing outlets may be utilized for the requirements of this contract.

3.1.3The Government will provide initial copies of DD Form 1532, Pest Management Report (technical exhibit 6) for Contractor’s use. Contractor may use technical exhibit 3, Pest Management Weekly Mosquito Survey. Contractor shall be responsible for supplying any additional forms needed to fulfill reporting requirements.

3.1.4 The most recent copy of the JB MDL Integrated Pest Management Plan (IPM) plan, (technical exhibit 4), which serves as the basis for treatment of pests (chemical and non-chemical) will be provided to the Contractor. The IPM plan will be the governing factor in determining the method of operations for pest management when detailed procedures are not understood.

3.2 Hours of Operation. The contractor shall perform pest control services during normal duty hours which are 7:30 a.m. – 4:15 p.m., Mondays through Fridays, excluding federal holidays, unless otherwise required in the contract or approved by the COR. The contractor shall be available to perform the required services during extended hours from 4:30 p.m. until 8:00 p.m. There may be situations that require the contractor to work at times other than normal working hours. When the contractor’s work schedule conflicts with an Air Force mission requirement, advise the COR and reschedule the work to minimize disruption.

3.3 Base Closures. Work scheduled but not accomplished because of base closure due to weather, exercises, or actual alert, will be accomplished as soon as possible after reopening the base. In the cases of severe weather, the contractor will call 609-754-2273 for Joint Base McGuire-Dix and 1-866-690-5260 or 609-754-7777 Option 6 for the Expeditionary Center.

3.4 Police Protection. Base Security Forces shall provide initial law enforcement response and services to Contractor. The Base Security Operations Desk at Dix can be reached at phone number (609)562-6001, Lakehurst at phone number (732)323-4000.

3.5 Fire Protection. Base Fire Department shall provide initial response for fire protection and emergencies to Contractor. The base fire alarm control center can be reached at phone number 911 from a base telephone. If dialing 911 from a cell phone, the location must be fully identified to ensure that the proper responder is notified.

3.6 Physical Security. Contractor shall be held fully accountable for any failure to maintain the physical security of all base restricted areas, secured facilities or sites within which Contractor provides service. Contractor shall be responsible for the safekeeping and inventory of all Government-furnished keys and combinations issued in the performance of services within secured areas. Contractor shall be responsible for all losses or damages caused by Contractor acts or omissions which cause a breach in security in the areas where services are performed. Upon termination or completion of the contract, Contractor shall secure the previously issued keys and return them to the COR within twenty-four (24) hours.

APPENDICES

Applicable Publications Workload Summary Contract Data Requirement List (Deliverables) Technical Exhibits

APPENDIX A

The following documents are applicable to this PWS. Every pest management shop should have the following:

Armed Forces Pest Management Board publications