FA4452-08-R-0001-ATT7-Performance plan.doc

PERFORMANCE PLAN Attachment 7

PERFORMANCE PLAN

FOR

APPLICATIONS INFRASTRUCTURE

AND

SYSTEMS SUPPORT (AISS)

Coordination and Review:

Contracting Officer

Date

Quality Assurance Personnel (QAP) (Primary)

Quality Assurance Personnel (QAP) (Alternate)

Contractor

REVISION CONTROL

Basic

This is the initial publication of the

Application Infrastructure and Systems Suppoprt (AISS) Performance Plan.

Table of Contents

I. Contract Assessment

1.0 Purpose

2.0 Service Objective

3.0 Desired Management Results

4.0 Roles and Responsibilities of the Multi-Functional Team

II. Contractor Assessment

5.0 Contractor’s Quality Control Plan (provided with Contractor’s proposal)

6.0 Strategy, Methods, and Tools

7.0 Assessment Procedures

8.0 Performance Issues

9.0 Certification/Acceptance of Services

10.0 Contract Management

SECTION 1.0.

1.0.

PURPOSE

1.1. This performance plan has been developed to provide an effective and systematic method to evaluate contractor provided services as required by the terms and conditions of the contract. This performance plan implements the requirements of Air Force Instruction (AFI) 63-124, Performance Based Service Acquisitions (PBSA), with respect to the Government’s quality assurance requirements.

2.0.

SERVICE OBJECTIVE

2.1. The objective is to provide Applications Infrastructure and Systems Support (AISS) for programs within the Missions Systems, which currently includes Advanced Computer Flight Plan (ACFP), Airlift Service Industrial Fund Integrated Computer System (ASIFICS), Commercial Operations Integrated System (COINS), Consolidated Air Mobility Planning System (CAMPS), Global Air Transportation Execution System/Worldwide Port Systems (GATES/WPS), Global Command and Control System (GCCS), and Global Decision Support System (GDSS). This effort will be in the form of technical and support tasks associated with Missions Systems Enclave and Missions Systems Applications support, information assurance, testing support, configuration management, and training. This plan is designed to provide an effective systematic surveillance method to validate contractor performance of PWS objectives. The Contractor is to assume responsibility for the work they produce, and is responsible for accomplishing quality checks to ensure that final deliverables meet all PWS requirements, to include corrective actions in the event of defects.

3.0.

DESIRED MANAGEMENT RESULTS

3.1. The result the multi-functional team is striving to achieve is successful PWS performance.

4.0.

ROLES AND RESPONSIBILITIES OF THE MULTI-FUNCTIONAL TEAM

4.1.

The multi-functional team members listed on the cover are responsible for planning the acquisition and managing the requirements over the life of the contract along with recommending any revisions to the Performance Plan. They are responsible for the duties listed below and IAW AFI 63-124, Chapter 2.

4.2.

Administrative Contracting Officer/Contract Specialist

4.2.1.

Ensures open communication is maintained between all parties, pre- and post-award.

4.2.2.

Delegates authority for inspection and/or acceptance to QAP in accordance with the terms and conditions of the contract.

4.2.3.

Informs the contractor of the names, duties, and limitations of authority for all QAP assigned to the contract.

4.2.4. Periodically assesses the QAPs performance, not less than quarterly.

4.2.5.

Manages contractor performance assessment data, including submitting Contractor Performance Assessment Reporting System (CPARS) reports.

4.2.6.

Issues contract modifications as necessary.

4.2.7.

Takes appropriate action should unacceptable contract performance occur.

4.2.8. Ensures the MFT reviews this performance plan annually (at a minimum) for recommended changes.

4.3. Quality Assurance Personnel (QAP).

4.3.1. Each QAP must receive Phase 1 & 2 training provided by the contracting office before they can perform contractor surveillance.

4.3.2.

Develops technical requirements and independent cost/ Government estimates for contract services.

4.3.3.

Evaluates and documents the contractor’s performance in accordance with the procedures set forth in this performance plan.

4.3.4.

Immediately notifies the administrative contracting officer of any significant performance deficiencies.

4.3.5. Maintains assessment documentation throughout the life of the contract.

4.3.6. Uses assessment data to assist the administrative contracting officer in the preparation of the Contractor Performance Assessment Reporting System (CPARS) reports.

4.3.7. The QAP is responsible for obtaining, scheduling, and completing Wide Area Work Flow (WAWF) training from the base Accounting and Finance Office.

4.3.8.

Certifies acceptance of services in WAWF and maintains invoices documentation for the life of the contract.

4.3.9.

Promotes business decisions to meet customer requirements by researching the marketplace to remain current with the most efficient and effective performance assessment methods and techniques. Performs market research throughout the life of the requirement to ensure the team is knowledgeable of the commercial marketplace.

4.3.10. Fosters partnerships with industry to ensure exchanges of information with the service industry and other business experts.

4.3.11. Identifies opportunities to improve performance throughout the life of the contract, including benchmarking against industry, identifying initiatives, assessing the risk associated with these initiatives, using the performance plan for implementing initiatives brought forward, and monitoring the success of implementation.

4.3.12. Recommends any changes necessary to the contract, PWS, performance plan, or other requirements to provide more effective operations or eliminate unnecessary costs.

4.3.13. The QAP must keep the documentation files during the term of the contract and at the conclusion of the contract transfer the files to the adminstrative contracting officer for inclusion in the official contract file.

4.4.

Quality Assurance Program Coordinator(QAPC)

4.4.1. Develops, manages, and implements the Quality Assurance Program.

QAPC for AMC/A7KQ is located at 375 CONS (256-1096).

4.4.2. Provides Phase I QAP training and refresher training as needed.

4.5.

Contractor

4.5.1. Complies fully with the terms and conditions of the contract.

4.5.2. Participates as a member of the multi-functional team in the post award management phase.

4.5.3. Maintains and implements their quality procedures that ensures that contract requirements are met.

4.5.4. Ensures that non-conforming contract services are identified, and corrected. Ensures that their quality control procedures are revised to prevent recurrence.

4.5.5.Tenders to the Government for acceptance only those services that conform to contract requirements.

4.5.6. Recommends any changes to the contract that will provide more effective operations or eliminate unnecessary costs.

5.0 CONTRACTOR’s QUALITY CONTROL PLAN.

5.1. As required by the contract, the contractor’s Quality Control Plan included in the final proposal, dated___________________ is incorporated by reference.

6.0.

STRATEGY, METHODS, AND TOOLS

6.1.

Strategy. At a minimum, Government quality assurance personnel will perform surveillance (see paragraph 6.3, Tools, assessment table) to determine the contractor’s compliance with designated performance requirements of the contract Service Summary (SS). Documentation is required to record, evaluate, and report contractor’s performance. Assessment will be in accordance with the methods below. In addition to the monthly assessment, assessment will be done on an annual basis, after completion of the performance period, through the Contract Performance Assessment Reports (CPARs) evaluation system.

6.2.

Methods. Definitions of surveillance methods:

6.2.1.

Customer Complaint.

Any personnel that observe questionable or incomplete services or services not performed, or performed improperly, should immediately contact the QAP. QAP shall receive, document, and validate or invalidate all complaints. If the complaint is invalid, the QAP shall contact the complainant and explain why the complaint was invalid. QAP shall fully document the resolution for each complaint on the Customer Complaint Record. Complaints will be tracked and if the performance threshold is exceeded, the QAP shall notify the administrative contracting officer in writing. The administrative contracting officer will notify the contractor and appropriate action can be taken.

6.2.2. Periodic Surveillance or Random Sampling. The results of the random inspection will determine the government’s next course of action. For example, if performance is marginal or unsatisfactory, the QAP needs to document that inspection finding and begin corrective action. If performance is acceptable, the QAP needs to document this finding as well and may reduce the sample size or sampling frequency.

6.2.3. One Hundred-Percent Inspection. This surveillance type is preferred for those tasks that occur infrequently. It is also used frequently for those tasks having very stringent performance requirements. When this type of surveillance is used, the QAP must inspect and evaluate the contractor’s performance each time it is performed to determine acceptability.

6.2.4. Third Party Audit. Third Party Audits will be conducted by federal, state, and local agencies (i.e. OSHA, DMV, EPA, Environmental Management etc.)

6.3.

Tools.

6.3.1. Assessment of SS Items. The PWS contains a Service Summary

(SS) that summarizes performance thresholds. The SS does not identify every service required, but only those services considered most important for mission accomplishment. At a minimum, QAPs will monitor, review, report on the contractor’s performance and compliance with all SS items shown below (from the contract, para….).

SERVICE SUMMARY (SS) AND METHOD OF ASSESSMENT

Service Summary

Contractor performance will be evaluated against the following standards:

6.3.2. Assessment of non-SS Items. The government has the right to inspect all services called for by the contract, to the extent practicable at all times and places during the term of the contract. Therefore, QAP have the right to conduct assessment for SS items and non-SS items as well. When the QAP identifies unacceptable performance on non-SS items, the QAP shall follow the procedures in Paragraph 7.0 of this performance plan, entitled Performance Issues.

7.0 ASSESSMENT PROCEDURES

7.1. The QAP shall develop a monthly surveillance schedule, based on this plan, to include at least the date, time, PWS paragraph, and description of service inspecting based on requirements of the contract. A copy of the monthly review shall be forwarded to the Administrative Contracting Officer (ACO) no later than 7 days after surveillance.

7.2. In addition to the monthly assessment schedule, the QAP will accomplish performance assessment on an annual basis (at a minimum), through the Contract Performance Assessment Reports (CPARs) evaluation system.

8.0. PERFORMANCE ISSUES

8.1. Unacceptable Performance – Government Action.

When the contractor’s performance is deemed unacceptable, the QAP will determine the cause of the unacceptable performance. If any Government action, or lack of action, caused or contributed to the unacceptable performance, the unacceptable performance will not be counted against the contractor. The QAP will take action to ensure Government action, or lack of action, does not interfere with the Contractor’s performance in the future. The QAP will completely document the circumstance.

8.2. Unacceptable Performance – Contractor Action. When the unacceptable performance is not the result of Government action, or lack of action, the QAP shall promptly notify the contractor and the contracting officer administering the contract. The contractor shall re-perform the service, if possible, without additional cost to the Government. If the contractor challenges the validity of the QAPs unacceptable assessment finding, the matter shall be referred to the contracting officer administering the contract for resolution. The QAP will completely document the circumstance.

8.3.

Contracting Officer Notification.

8.3.1. Major Finding. If at any time the QAP identifies a condition as having a significant adverse effect on the quality of the activity, such as those stated below, QAP shall document their findings and notify the administrative contracting officer immediately in writing. Email is acceptable.

8.3.1.1. Contractor failure to meet a Performance Objective.

8.3.1.2. Failure to provide adequate corrective action to

preclude reoccurrence of Government identified findings.

8.3.1.3. Failure to provide corrective action to deficiencies identified by the QAP within a prescribed suspense period.

8.3.1.4. Any failure to adhere to security regulations that

results in a security incident.

8.4. Minor Finding. A minor finding is a departure from established standards having little bearing on the service provided. When the QAP identifies a minor finding, the QAP shall document the finding, but is not required to notify the administrative contracting officer. However, if the same minor finding is identified more than once, it may be an indication that a major finding is occurring or has occurred because the Contractor has not taken proper steps to prevent recurrence. In this case, the QAP shall notify the administrative contracting officer in writing.

8.5.

Firm-Fixed-Price CLINs: Remedies or Other Actions for Unacceptable Performance. In accordance with the contract Inspection of Services clause 52.246-4 -- Inspection of Services -- Fixed-Price (Aug. 1996). In accordance with the FAR, in include the DFARS and AFFARS supplements, when defects in services cannot be corrected by re-performance, the Government may:

8.5.1.

Require the Contractor to take necessary action to ensure that future performance conforms to contract requirements; and

8.5.2.

Reduce the contract price to reflect the reduced value of the services performed. Negotiate consideration due the government for non-performance. Consideration may include reducing the contract price to reflect the reduced value of the services performed (reduce the number of paid hours to reflect the total non-performance period). However, other forms of consideration may also be negotiated based on the impact associated with the failure to perform.

8.5.3.

If the Contractor fails to promptly perform the services again, or to take the necessary action to ensure future performance in conformity with contract requirements, the Government may:

8.5.3.1. By contract or otherwise, perform the services and

charge to the Contractor any cost incurred by the Government that is directly related to the performance of such service; or

8.5.3.2. Terminate the contract for default.

8.6.

Labor Hour CLINs: Remedies or Other Actions for Unacceptable Performance. In accordance with the contract Inspection of Services clause 52.246-6 -- Inspection Time-and-Material and Labor-Hour (May 2001), if any of the services do not conform with contract requirements, the Government may, IAW the FAR, to include the DFARS and AFFARS supplements, require the Contractor to perform the services again in conformity with contract requirements. If the contractor fails to proceed with reasonable promptness to perform required replacement or correction, and if the replacement or correction can be performed within the ceiling price, the Government may:

8.6.1.

By contract or otherwise, perform the replacement or correction, charge to the Contractor any increased cost, or deduct such increased cost from any amounts paid or due under the contract; or

8.6.2. Terminate the contract for default.

8.6.3. The Govenmment may at any time require the Contractor to remedy by correction or replacement, without cost to the Government, any failure by the Contractor to comply with the requirements of this contract, if the failure is due to --

(1) Fraud, lack of good faith, or willful misconduct on the part of the Contractor’s managerial personnel; or

(2) The conduct of one or more of the Contractor’s employees selected or retained by the Contractor after any of the Contractor’s managerial personnel has reasonable grounds to believe that the employee is habitually careless or unqualified.

9.0. CERTIFICATION/ACCEPTANCE OF SERVICES

9.1.

The QAP will certify that acceptable services were received, in accordance with the terms and conditions of the contract. The QAP will certify receipt of contractor services via the Wide Area Workflow (WAWF) website. Certification of services shall be accomplished no later than seven days after the receipt of the invoice. To avoid payment of interest penalties, if the invoice is not acceptable, it should be rejected in WAWF before the 7th day after receipt of the invoice and the administrative contracting officer should be notified immediately.

9.2 The QAP is responsible for obtaining, scheduling, and completing WAWF training from the base Accounting and Finance Office.

10.0 CONTRACT MANAGEMENT

10.1. The MFT team shall conduct periodic progress meetings, not less than quarterly the first year, to review the contractor’s performance. At these meetings the administrative contracting officer will apprise the contractor of how the Government views the contractor’s performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve any outstanding issues (i.e. CAR reports, customer complaint reports, etc.)

10.2. The MFT shall also provide any recommended changes to the Performance Plan to the CO on at the progress meetings or on an annual basis (at a minimum).

PAGE