Amendment 2 - FA442725Q1057 QA.pdf

QUESTIONS & RESPONSES

Solicitation # FA442725Q1057 Amendment #2 – 30 April 2025

Question 1: Page 2, Sec 5 Training: SOW states that the contractor is to provide semi-annual (2x per year) training for up to 2 hours per session however per the SOW there are (3) total rooms. Is the expectation that we complete training on all three rooms? If so, should we allot 2 hours per room per training visit? Or allot 2 hours per visit for the customer to elect how the time is used per room?

Response: Revised SOW Section 5 Staff System Training for further clarity. See SOW revision 2.

Question 2: Does the customer have existing source code and signal flow diagrams of the system? This documentation will be important for us to support the rooms to a level that meets the customers’ expectations.

Response: Yes for the Primary and Alternate locations, the Virtual CAT location doesn’t have any systems that require source code/diagrams.

Question 3: Are there any exceptions to the 48-hour on-site service requirement (e.g., holidays, base closures)?

Response: Yes, exceptions will be made/deconflicted as necessary. If there is a base closure (gate closure/restricted access) that will be coordinated with the contract company.

Question 4: Are there any restrictions or protocols for performing firmware/software updates, especially on SIPR/NIPR systems?

Response: Yes, all firmware/software updates must be in compliance with USAF Cyber Security protocols.

Question 5: Should training materials be pre-approved by the government? If so, in what format should they be submitted?

Response: Yes, training material should be pre-approved by the government (customer) for use. Power Point is the preferred format.

Question 6: Will contractor personnel be required to complete any OPSEC orientation or documentation prior to work?

Response: No, there is not any required OPSEC training or documentation prior to work. All components of the contract support must include consideration for OPSEC practices (protection of critical information and indicators).

Question 7: What is the process for contractor site access and base entry for scheduled maintenance or emergency support?

Response: Contractors must meet federal criteria for gaining access to the installation to include the appropriate identification. Upon scheduling services to be conducted, the contract company should issue a work order for proof of entry on to the installation for services to be performed.

Question 8: What is the procedure and minimum notice period for requesting work outside of 7:30 AM – 4:30 PM standard hours?

Response: Standard work is requested during normal business hours. Work that is requested outside of these hours should be in compliance with the SOW. Please see SOW paragraphs: 2. Forty-Eight Hour on Site Service, 3. Service Calls and Phone Support and 23. Hours of Operation

Question 9: Are there any other equipment that are not listed in the provided list of equipment that we need to consider? Kindly advise.

Response: We have provided a comprehensive list of all major equipment components. Please reference SOW paragraphs: 12. Primary CAT - Equipment List, 17. Alternate CAT – Equipment List and 20. Virtual CAT – Equipment List

Question 10: Who is the previous contractor that did the maintenance?

Response: Incumbent is Affigent, LLC no other information will be provided.

Question 11: Are there previous service records that we can review?

Response: Service records will not be made available for review

Question 12: Do they own any spare equipment already?

Response: No

Question 13: Is there a source code available?

Response: Yes for the Primary and Alternate locations, the Virtual CAT location doesn’t have any systems that requires source code.

Question 14: Do they have any current system drawings?

Response: No.

Question 15: Can we add a remote monitoring system to any of the spaces?

Response: No.

Question 16: Not-to-Exceed (NTE) Repair Cost: The solicitation appears to cap repair costs at $1,000 per year. Could you please confirm the process in the event that a repair exceeds this amount? Will additional approvals or authorizations be required from the Government, or should such costs be handled under a separate funding mechanism?

Response: Repair costs are not expected to exceed $1000.00 per year. In the unlikely event a repair cost should exceed this amount, the issue will be reviewed on a case-by-case basis.

Question 17: Crestron Source Code Access: As the incumbent or designated AV system integrator may have access to proprietary Crestron source code, we would like to confirm whether the Government will provide this source code to the awarded contractor. Access to this programming is critical for effective maintenance, diagnostics, and future system modifications.

Response: The government (customer) has the Crestron source code.

Question 18: Could you provide ticket volume data or any details regarding recurring issues faced with the currently installed components?

Response: In a 1-year service support cycle, on average we have requested 2-4 service tickets. Typically, there are minor system component issues which have been resolved with minimal troubleshooting/technical support.

Question 19: In the event that the proposal is awarded, could you kindly confirm the expected start date for the contract for the current year?

Response: 15 Jun 25

Question 20: Should call support be provided locally, or is international support also acceptable for this project?

Response: Call support should be local or Continental United States.