Attach 2 - Statement of Work (SOW).pdf

Statement of Work (SOW)

Crisis Action Team (CAT) Audio Visual Preventative Maintenance Contract

Primary, Alternate and Virtual CAT Conference Room Facilities Travis AFB, CA 94535

60 AMW/XP

Description of Services and Contractor Responsibilities

1. Preventative Maintenance and Service Support Contract

The Travis Air Force Base Crisis Action Team (CAT) maintains three facilities on base that require preferred and priority service. The contractor shall provide 5 years of maintenance and service support for the CAT audio visual projection display equipment, unclassified/classified (NIPR / SIPR) video teleconference (VTC) and associated systems. The contract coverage shall include: forty-eight (48) hour on-site response, service calls within the scope of the service agreement, phone and email support within the scope of the contract, quarterly preventive maintenance provided at all locations within the period of performance, repair of all covered equipment, and system training for all staff members. The Audio-Visual System Contractor shall provide contractor’s technical support telephone number and/or e-mail. All service activity shall be followed by the issuing of a full summary report listing all actions and recommendations.

Contractor information will be provided to staff upon scheduling of each site visit. The customer retains all rights to the control system codes.

2. Forty-Eight Hour on Site Service

a. Contractor shall acknowledge service requests by answering or returning the call within one hour from the time that the original call has been made or received.

b. Requested on-site visits shall be provided within 48 hours and provider shall respond within 48 hours to any service request.

c. Contractor shall be able to respond to service requests any time of day to include weekends and holidays.

3. Service Calls and Phone Support

a. Contractor shall provide service calls on all applicable areas within building 31, 977 and 52. CAT Management Staff shall provide access and escort for contractor to the serviced areas.

b. Contractor shall provide a written full summary report listing all actions taken and any recommendations.

c. Telephone assistance by a technician/engineer shall be available in the event any difficulty can be resolved in such a manner. Technical phone support request shall be available 24 hours a day, 7 days a week.

4. Equipment Repairs and Replacement

a. Contractor shall pre-evaluate failed equipment prior to sending out for manufacturer/third party vendor repair facilities.

b. Contractor shall provide support to troubleshoot and repair system components in coordination with staff members.

c. Contractor shall provide a repair quote within 5 working days from the time the piece of equipment is sent into the repair facility.

d. Contractor shall either directly supply loaner equipment as available or acquire equipment through a third-party company to ensure no interruption in service.

e. Upon replacement of any equipment, contractor shall provide replacement equipment information including manufacturer, part number, serial number, item description and quantity.

f. Provider shall repair any damage incurred during the removal/replacement/ installation of equipment.

g. Provider shall provide a summary report for all repairs and replacements.

5. Staff System Training

a. Provider shall provide onsite training on the covered systems and components for up to 2 hours per session semiannually.

b. Training will describe the system components, functionality, basic user operation, and recommended maintenance for the Audio-Visual System.

c. Provider shall provide training to staff members in the event of hardware and software changes or updates.

d. The Government shall retain the right to duplicate and distribute the training material for future training purposes.

6. Preventative Maintenance Details

a. Preventive maintenance includes quarterly scheduled inspection and function test of all 3 CAT facilities. It is designed to maintain the systems in a fully operational status.

b. Run a system test prior to beginning preventative maintenance. Resolve and/or log any open issues.

c. Perform an inventory of all equipment and review information including manufacturer, part number, serial number, item description and quantity.

d. Complete function check of control systems including the testing of all components.

e. Check proper operation of all system equipment manually as per manufacturer specifications.

f. Check firmware of applicable system components. Upgrade as necessary.

g. Check software version on all audio/visual equipment.

h. Check all audio levels and speakers to ensure optimal audio output and balance levels as needed.

i. Check all audio enabled ceiling microphones to ensure full voice reception throughout the room.

j. Perform speakerphone test call.

k. Check each source selection input and output display from the podium.

l. Check each port connection if applicable.

m. Function check Unclassified and Secure VTC (SVTC) and associated systems.

n. Check all SVTC/VTC camera presets and perform test calls in classified and unclassified settings.

o. Check all systems remotes for functionality and battery replacement as necessary.

p. Check status of video displays.

q. Align and color balance the video wall screens as necessary.

r. Clean each system component.

s. Organize cabling and cords to prevent disconnection.

t. Final test of entire system operations.

u. Make any recommendations on possible equipment or component replacement.

v. Provide summary report of all actions completed during preventative maintenance.

Primary CAT (bldg. 31) Audio/Visual System

7. Audio Visual Sources Several audio and visual sources are integrated within the system. These sources will include laptop computers and desktop computers as well as a video camera feed and HDCP-encrypted video player / receiver feeds with motion video content. The system video source feeds are as described below.

a. Podium Station The Podium station includes one (1) computer with one (1) digital video (DisplayPort) output for a total of one (1) digital video source feed from this location. One (1) unclassified VTC camera video source feed.

b. Main Table XP Station: The briefing room table includes one (1) computer with digital video (DisplayPort) output. The XP Station includes dual digital video (DisplayPort) output, for a total of two (2) NIPR and SIPR digital video source feeds from this location.

Director Station: Includes three (3) NIPR/SIPR digital video (DisplayPort) inputs and one (1) digital channel control.

c. Recorder Table Three (3) computers, one (1) computer includes dual digital video (DisplayPort) output, two (2) computers include one (1) digital video (DisplayPort) output, and one (1) digital video (DisplayPort) output is not used for a total of five (5) digital video source feeds from this location.

d. Command Post Table On the back wall, there are two (2) computers. Each computer includes one (1) digital video (DisplayPort) output for a total of two (2) total digital video source feeds from this location.

e. CAT Executive Room Four (4) computers, three (3) include dual digital video (DisplayPort) output (two

(2) not used) and one (1) computer includes one (1) digital video (DisplayPort) output for a total of seven (7) total digital video source feeds from this location.

f. Administrative Room Two (2) computers, include dual digital video (DisplayPort) output (one (1) not used) for a total of four (4) digital video source feeds from this location.

g. Stationary Sources located in the CAT Executive Room Large equipment rack: one (1) Blue-Ray DVD Player with HDMI video output and two (2) DirecTV Receivers with HDMI video output, for a total of three (3) total video source feeds from this location.

Small equipment rack: two (2) VTC NIPR and SIPR video output.

8. Display Monitor System

The System includes all associated input / output video cards, digital transmitters and receivers over twisted pair cabling, digital audio de-embedding, power supplies, and equipment rack(s) for consolidation and ventilation.

Additional video monitors mounted on the adjacent sides of the room. Two (2) 65” diagonal, 16:9 aspect ratio NEC LCD Commercial-grade Display Monitors are wall mounted side-by-side, from tilting wall-mount assemblies along the east-side wall of the room. Two (2) 80” diagonal, 16:9 aspect ratio NEC Commercial-grade Display Monitors are wall-mounted side-by-side, from tilting wall-mount assemblies along the west-side wall of the room.

One 22” NEC Led CAT Director display mounted directly in front of the Director’s seat.

NIPR and SIPR computer input displays and video routing displays from source selections.

9. Video Wall System

The Video Wall consists of eight (8) 55” diagonal, 16:9 aspect ratio, 800 nit, 3.7 mm image gap, and external modules thin-bezel display monitors, installed bezel-to-bezel, in a four (4) monitor-wide and two (2) monitor-high (4x2) array Planar Clarity Matrix Video Wall Monitors against the south wall of the room.

Illustration of Video Wall Array:

10. Audio System

Eight (8) ceiling-recessed loudspeakers. An audio amplifier is integrated with the audio system feed the existing loudspeakers. The audio system contains local reproduction and playback of seven (7) of the Audio Sources as listed below:

Two (2) DirecTV Receivers One (1) Blue Ray DVD Player One (1) Executive Station One (1) XP Station One (1) Video Conference One (1) Audio Call

11. Control System

a. Podium: One (1) 19” diagonal, 16:9 aspect ratio, Touch Screen is integrated into the podium.

Large equipment rack: One (1) 19” diagonal, 16:9 aspect ratio, Touch Screen is flush mounted into the equipment rack in the CAT Executive Room.

b. AV System Power Control

i. From the start-up page of the touch screen, button selections are:

ii. Full Display Presentation (with all the video monitors turned on)

iii. East Wall Displays Presentation (with only the two 65” monitors of the east wall turned on)

iv. West Wall Displays Presentation (with only the two 80” monitors on the west wall turned on)

v. Individual Display Presentation (user selection of any/all monitors to be turned on)

c. Matrix Switching (Directional Video Control) of Video Sources

i. From the touch screen, the user can select from any of the video sources for display. The video sources are labeled / abbreviated by name and location.

Each video source can be selected (highlighted) from a button-push and directed to any of display monitors or video wall segments. Each display can be blanked out from touch screen.

d. Image Preview of Selected Video Source

i. From the touch screen and upon selection (highlight) of a video source, the video image of the source will be displayed in a preview window within the touch screen.

e. Audio System Control

i. From the touch screen, the user can increase, decrease, or mute the audio playback levels of any of the associated audio source feeds.

f. Video Conference

i. From the touch screen, the user can operate the controls of the video conference system menu (Call, Camera, Presentation, System Info).

g. Audio Call

i. From the touch screen, the user can operate the Audio Call Controls.

h. Blue Ray DVD Player

i. From the touch screen, the user can operate the controls of the Blue Ray

DVD Player (play, stop, reverse, forward, slow, skip forward, skip back, arrow up, arrow down, arrow left, arrow right, etc.)

i. DirecTV Receiver Control

i. From the touch screen, the user can operate the controls of both DirecTV

Receivers (channel up/down, arrow direction, and guide selection) including four (4) pre-set channel selections per receiver with icons.

j. LED Sign Control

i. From the touch screen, the user can turn on / off the “Classified Briefing” setting to all six (6) of the LED Signs on the circuit. LED signs automatically illuminates when in classified briefing mode.

k. PC Control

i. From the touch screen, the user can operate slide advance from three (3) inputs: Exec A1, Exec A2, and CATCOM 1. The KVM control of the computers will include forward and back button selections of presentation slides.

l. Mode and Security

i. From the touch screen, the user can select the classification mode for the system.

m. Selection of Video Wall Pre-Set Configurations

i. From the touch screen, the user can select video wall pre-set configurations. These pre-sets include:

ii. Multiple Display (each video source can be directed to any of the eight total monitors of the wall)

iii. Single Display (one video source can be directed to expand across the middle four monitors of the wall while the end monitors are video muted)

iv. Dual Display (two video sources can be directed to expand across the entire wall, side-by-side)

v. Single & Flank Displays (one video source can be directed to expand across the middle four monitors while up to four additional sources can be directed to any of the four end monitors)

Illustration of Video Wall Pre-Set Configurations:

1. Multiple Display 2. Single Display

4. Single & Flank

3. Dual Display Displays

12. Primary CAT - Equipment List

Qty MFR Part Number/Model

Number Description 2 Planar 750-2094-00 Clarity Matrix G2 Quad controller 2 Planar 750-2077-00 Clarity Matrix G2 power supply controller 8 Planar 997-7460 MX55HDU Display 1 RGB Spectrum GO 16 Video Wall processor 3 Vetra USB331 RS232 Input data to USB keyboard codes converter 1 Avocent SC680C-001 Switchview Secure KVM Switch 1 Crestron DM-MD32X32 32x32 Digital Media Switcher 1 Crestron DM-PSU-16 16 Port PoDM power supply 1 Crestron DM-PSU-8 8 Port PoDM power supply

20 Crestron DM-TX-201-C DigitalMedia 8G Transmitter 201

4 Crestron

DM-RMC-SCALER-

C DigitalMedia 8G Receiver and Room Controller w/Scaler 1 Crestron AV3 3-Series Control System 1 Crestron TSD-2020-B 20" HD Touch Screen Display 1 Crestron DGE-100 Digital Graphics Engine 100 1 Crestron TS-1542-B-S 15.6" HD Touch Screen 1 Crestron ST-PC 2 port Power controller 1 Extron 60-561-01 RAC 104 RS232 controllable 4 in x 4 out audio mixer 1 Sony BDP-S6700 BluRay player 2 NEC V801 80" Commercial display 2 NEC V652 65" Commercial display 6 Tannoy CVS 6 6" Coaxial Ceiling Speaker 1 Belkin F1DN104P-3 KVM 4 Channel Input Switch 1 Belkin F1DN002R KVM Controller 1 Cisco CTS-SX80-IP60- K9 Cisco SX80 Codec, Precision 60 Cam, Touch 10 1 - FP-MDVNS-2IP 2-Network IP MD-VNS System 1 - 5101186 Fiber Optic Switch Kit- NIAP approved Rev B 3 Network

Switch

1 - FURCN1800S 1 RU PWR/COND/SMART SEQ 15A REMOTE SMP

3 - TFC-110MSC 100Base-TX to 100Base-FX Multi Mode Fiber Converter 2 - BBXTE162AR2 POTS 2Wire to Fiber Converter FXS to M 1 - DGS-1100-10MP DGS-1100 Series Smart Managed 10- Port Gigabit PoE

Switch including 2 Gigabit SFP Ports 2 - DMC-4KZ-HD HDMI® 4K60 4:4:4 HDR Input Card for DM® Switchers 1 - DMC-HDO 2-Channel HDMI® Output Card for DM® Switchers 1 - HD-TX-101-C-E DM Lite – HDMI® over CATx Transmitter, Surface Mount

- HD-RX-101-C-E DM Lite – HDMI® over CATx Receiver, Surface Mount 1 - E223W-BK MultiSync E223W-BK, 22" LED backlit LCD Monitor, 1680x1050, VGA / DVI- D / DisplayPort inputs, No Tou

1 - KWP110B SFP WALL MT PIVOT/PITCH

1 - CV505-M Mini HD Camera (HDMI & 3G/HD- SDI) 2.5MP 50/60/25/30fps with AUDIO input

1 - TESIRAFORTE DAN

VT

TesiraFORTÉ DSP fixed I/O server with 12 analog inputs, 8 analog outputs, 8 channels configurable US

1 - ATND933C Cardioid condenser microphone 2 - RC5-P60-K Kit with RCM-CP6 Camera Mount Project Pack 1 - GB-AVSTOR4 Plenum Rated False Ceiling Equipment Storage.

1 - RCS-1824 18U/24"DEEP, CONFIGURED RK

- PWR-9-RP 15A,9 OUT, RCKMNT

1 - 24-4P-P-L5-EN-

BLU500

CAT5E 350 24/4P UTP CMP BLUE

3 - DOM3LCLC01M SSF LC-LC OM3 DUPLEX 1.6MM 1M

3 - HDPMM20F HDMI PREMIUM 18G CBL W/NET 20'

1 Logitech 860-000529 Logitech PTZ PRO 2 HD 1080p video camera with enhanced pan/tilt and zoom

Alternate CAT (bldg. 977) Audio/Visual System

13. Audio Visual Sources Several audio and visual sources are integrated within the system. These sources include laptop computers and desktop computers as well as a video camera feed and HDCP-encrypted video player / receiver feeds with motion video content. The system video source feeds are as described below.

a. Podium Station The Podium station includes three (3) computers with three (3) digital video (HDMI) output for a total of three (3) digital video source feed from this location.

b. Main Table XP Station: The briefing room table includes two (2) computers with digital video (DisplayPort) output. The XP Station includes dual digital video (HDMI) output, for a total of two (2) NIPR and SIPR digital video source feeds from this location.

c. Recorder Table Three (3) computers, three (3) computers include single digital video (HDMI) output for a total of three (3) digital video source feeds from this location.

d. Command Post Table Two (2) computers. Each computer includes single digital video (HDMI) output for a total of two (2) total digital video source feeds from this location.

e. CAT Executive Room Three (3) computers. Each computer includes a single digital video (HDMI) output for a total of three (3) total digital video source feeds from this location.

f. Stationary Sources located in the CAT Executive Room Large equipment rack: two (2) VTC NIPR and SIPR video output.

14. Display Monitor System The System includes all associated input / output video cards, digital transmitters and receivers over twisted pair cabling, digital audio de-embedding, power supplies, and equipment rack(s) for consolidation and ventilation.

Additional video monitors mounted on the adjacent sides of the room. One (1) 75” diagonal, LG UDH Commercial-grade Display Monitor wall mounted from tilting wall-mount assembly along the south-side wall of the room. One (1) 70” diagonal, 16:9 aspect ratio NEC Commercial-grade Display Monitor wall-mounted from tilting wall-mount assembly along the north-side wall of the room. Two (2) 86” LG UDH 4K Monitors are wall mounted side-by-side, from tilting wall-mount assemblies along the east-side wall of the room.

15. Audio System Six (6) ceiling-recessed loudspeakers. An audio amplifier is integrated with the audio system feed the existing loudspeakers. The audio system contains local reproduction and playback of each digital video (HDMI) output.

16. Control System

Crestron 10.1 inch touch screen interface control system. Provides drag and drop video routing, speaker and microphone adjusting, camera control, SVTC/VTC and phone dialing, NIPR and SIPR mode control setting and analog phone dialing controls.

17. Alternate CAT – Equipment List

Number Description

2 LG 86UR340C

86 UHD 4K Ready, 16/7, LED LCD, No Wifi No Bluetooth

-TAA Compliant

1 LG 75UR340C

75” UHD (3,840x2160) with HDR for vivid colors & built-in speakers - TAA Compliant

1 AVER TR333V2

PTZ Camera 30x Zoom - 4K - AV over IP - PoE - TAA

Compliant 1 Cisco CS-CODEC-PLUS++ Webex Codec Plus – TAA

1 Cisco C9200L-24P-4X ++ 24 Port Ethernet Switch with 370 Watt PoE - TAA

Compliant 1 Cisco Required License Required First Year Support by Cisco 1 Extreme X435 24 POE + Network Switch 1 Crestron CP4N 4-Series™ Control System - TAA Compliant 1 Crestron DM-MD32X32-CPU3 32x32 DigitalMedia™ Switcher - TAA Compliant

10 Crestron DM-TX-201-C DigitalMedia 8G+® Transmitter 201 - TAA Compliant

1 Crestron TS-1070-GV-B-S

10.1 in. Tabletop Touch Screen, Government Version, Black

Smooth - TAA Compliant

8 Crestron HD-TX-101-C-1G-E DM Lite® Transmitter for HDMI® Signal Extension over

CATx Cable, Wall Plate - TAA Compliant

8 Crestron HD-RX-101-C-E DM Lite – HDMI® over CATx Receiver, Surface Mount –

TAA Compliant

8 Crestron DM-RMC-4KZ-100-C DigitalMedia 8G+® 4K60 4:4:4 HDR Receiver & Room

Controller 100 - TAA Compliant

4 Crestron HD-CONV-USB-300 USB Converter with HDMI® and Analog Audio Input –

TAA Compliant

1 Crestron HD-DA4-4KZ-E 1:4 HDMI® Distribution Amplifier w/4K60 4:4:4 & HDR

Support 1 BiAmp Dante VT DSP 12 input - 8 output - Dante Audio - TAA Compliant 6 Atlas FAP62T-USA 6-inch Full Range in Ceiling Speakers - TAA Compliant 1 QSC CX302V 300w - 2 Channel AMP 70v - TAA Compliant 1 Sennheiser Team Connect 2 Ceiling Microphone - TAA Compliant

1 Crestron

DM-CBL-8G-NP-

SP500 8G Cable - cat 6 Shielded cable - TAA Compliant

1 West Penn 18G/2 Speaker Wire - TAA Compliant

1 APC SMT2200RMUS APC SMART-UPS 2200VA LCD RM 2U 120V US

Virtual CAT Conference Room (bldg. 52) Audio/Visual System

18. Audio Visual Sources

Several audio and visual sources are integrated within the system. These sources include NIPR and SIPR laptop computers and desktop computers, DirecTV source and DVD/VHS video player.

19. Audio System

An audio amplifier is integrated within the audio system feed the existing speakers.

20. Virtual CAT – Equipment List

Number Description 1 Sony STR-DE995 Digital Audio Video Control Center 1 Zenith XBV343 Dual DVD/VHS Combo Player 1 AMX N/A AMX Autopatch Precis 8x8 switcher 1 LG 75UV340C-UB LG 75” Display Monitor 2 Samsung LH550BRNBGCXG0 Samsung 55” Display monitor 3 JBL N/A JBL 7” x 8” Wall Mounted Speakers 4 JBL N/A JBL Ceiling Recessed Mounted Speakers

21. Requirement of Shielded Twisted Pair Cabling Specification

The contract provider shall ensure the use of shielded twisted pair cabling in all associated cabling specifications.

22. USAF System Compliance

Any installed items shall not include wireless devices and must comply with USAF Cyberspace Liaison Communications standards.

23. Hours of Operation

All preventative maintenance work on this job shall be accomplished within the hours of 7:30 AM to 4:30 PM Monday through Friday. Contractor or customer may request extension of operating hours as necessary. Accommodation will depend upon availability of personnel from requesting agency and to be determined by requesting agency’s point of contact (POC). Extension of operating hours must be requested by the Contractor a minimum of 24 hours in advance and must be authorized, in writing, by the facility manager or designated representative. A reasonable timeline for expected completion will be provided to the government.

24. OPSEC

Operational Security has been considered in the creation of this Statement of Work and will be maintained throughout the preventative maintenance process.