FA441820Q0002 Attachment 5 - NNPTC FAC MX Past Performance Questionaire.docx

ATTACHMENT

Past Performance Questionnaire 22 Nov 2019

FA441820Q0002

MEMORANDUM FOR PROSPECTIVE EVALUATORS

FROM: 628th Contracting Squadron 101 E. Hill Blvd.

Joint Base Charleston, SC 29404 SUBJECT: Past Performance Questionnaire

1. The 628th Contracting Squadron, Joint Base Charleston, SC is in the process of selecting a contractor for Facility Maintenance services. Here, Facility Maintenance services means Preventative Maintenance and Inspections (PMI), Facility Repairs and Equipment Repairs. Facility Maintenance actions are expected to include Industrial HVAC PMI/Repair (650-800T Trane Chillers, DDC Controls); Food Service Equipment (i.e. garbage grinders, combination ovens, sculleries, tray conveyors, steam kettles, etc.); Hot Water Boilers, Steam Boilers, including condensate, hot water and steam lines; Electronic Locks; Roofs (i.e. roof leaks); 24/7/365 On-Site Response Capability; and General electrical, mechanical, and plumbing maintenance.

2. One of the considerations in proposal evaluation is the verification of the Offeror’s past and present performance on contracts which reflect the Offeror's ability to perform on the proposed effort. We depend on information received from agencies such as yours, which have had firsthand experience with an Offeror, for the evaluation of the Offeror's performance on those contracts.

3. Our areas of interest in the Offeror are summarized in the enclosed questionnaire. Please complete the questionnaire by indicating your rating and providing comments wherever applicable. For any ratings above or below satisfactory, please provide an explanation on how the contractor either exceeded your requirement or how the contractor failed to meet your requirement and attach it to your response. This can be a copy of a performance evaluation, discrepancy report, or other documentation. Once complete, please sign the document in the space provided.

4. Prospective offerors may be contacted regarding problem areas or concerns identified to see what corrective actions have been taken or will be taken. However, the individual's name completing the questionnaire will not be disclosed to the Offeror.

5. Your time and effort in providing this information is greatly appreciated and is critical to our evaluation. Please return the completed questionnaire as soon as possible but NLT COB on 3 January 2019 to Mr. Jonathan Hirsch at jonathan.hirsch@us.af.mil.

6. If you have any questions, please contact the Contract Administrator, Mr. Jonathan Hirsch, at (843) 963-5160 or the Contracting Officer, Terry Harrelson, at (843) 963-5158. Thank you for your cooperation and quick response to this request.

TERRY G. HARRELSON

Contracting Officer

Attachment:

Past Performance Questionnaire

PAST PERFORMANCE QUESTIONNAIRE

The below-named contractor/offeror is being considered for award of a contract for facilities maintenance support services at Joint Base Charleston, SC. A primary consideration in our selection process is the contractor’s history of performance of similar efforts. Please make every effort to be thorough in your answers/comments. Completed questionnaires can be returned via email or mail to the following:

MAIL: 628th Contracting Squadron Attn: Mr. Jonathan Hirsch 101 E. Hill Blvd.

Joint Base Charleston, SC 29404 EMAIL: jonathan.hirsch@us.af.mil.

A. GENERAL INFORMATION

Offeror’s Name:

Address:

B. RESPONDENT INFORMATION

Address:

C. CONTRACT INFORMATION

Contract title:

Period of Performance:

Contract Number:

Total Contract Value (including modifications and Options):

Annual Contract Expenditures:

Total occupied square footage of facilitie supported:

Description of Contract Effort:

D. PERFORMANCE INFORMATION

The Air Force will use your survey responses to determine a level of confidence, based on the offeror’s past performance record, concerning the Offeror’s ability to successfully perform our requirement in accordance with the contract. Please assign the following performance level codes to each of the questioned areas listed below based on the contractor’s performance at your organization or installation. The confidence codes selected will indicate the degree of doubt concerning performance in each area.

RESPONDENT WILL NOT FURNISH ANY PAST PERFORMANCE INFORMATION TO OFFEROR SUBMITTING A PROPOSAL FOR THIS SOLICITATION.

Please indicate your satisfaction with the contractor’s performance by placing an “X” in the appropriate block using the scale provided to the right of each question. This scale is defined as follows:

E EXCEPTIONAL - The contractor’s performance meets contractual requirements and exceeds many (requirements) to the Government’s benefit. The contractual performance was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

VG

VERY GOOD - The contractor’s performance meets contractual requirements and exceeds some (requirements) to the Government’s benefit. The contractual performance was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

S SATISFACTORY – The contractor’s performance meets contractual requirements. The contractual performance contained some minor problems for which corrective actions taken by the contractor appear or was satisfactory.

M MARGINAL – Performance does not meet some contractual requirements. The contractual performance reflects a serious problem for which the contractor has not yet identified corrective actions or the contractor’s proposed actions appear only marginally effective or were not fully implemented.

UN

UNSATISFACTORY – Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance contains serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

Note: Please provide detailed narrative comments to support your ratings. At a minimum, please discuss each response for which you indicated E (Exceptional), M (Marginal) or UN (Unsatisfactory) in response to the questions below (use additional sheets, if necessary).

E. PERFORMANCE EVALUATION AREAS

Please use the above ratings to describe the Offeror’s performance in the following areas:

Provided experienced managers and supervisors with the technical and administrative abilities needed to meet contract requirements.

Demonstrated ability to hire, maintain, and replace, if necessary, qualified personnel during the contract period.

Delegated authority to project managers and supervisors commensurate with contract requirements.

Home office participated in solving significant local problems.

Provided timely resolution of contract discrepancies and/or warranty defects.

Identified risks/problems as they occurred.

Suggested alternative approaches to problems.

Displayed initiative to solve problems.

Provided adequate project supervision.

Cooperated with Government personnel after award and was responsive to contract changes.

Performed Facilities Maintenance Contracts

Performed HVAC PM/Repair for Industrial HVAC PM/Repair (650-800T Trane Chillers, DDC Controls) and residential type units.

Performed PMI/Repairs on Food Service Equipment (i.e. garbage grinders, combination ovens, sculleries, tray conveyors, steam kettles, etc.)

Performed PMI/Repairs on Hot Water Boilers, Steam Boilers, including condensate, hot water and steam lines.

Performed PMI/Repair on Electronic Locks.

Performed PMI/Repair on Roofs, i.e. roof leaks.

Utilized qualified personnel to perform PMI/Repairs for General electrical, mechanical, and plumbing maintenance.

Provided 24/7/365 On-Site Response Capability.

Performed Work Orders in the following categories below

1. Emergency

2. Urgent

3. Routine

Provided warranty management for services rendered

Contractor’s Overall Performance

Comments:

Signature:

Date: